2024 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Nitrogen oxides | kg | 832.38 | 71 |
| Particulate matter | kg | 79.15 | 71 |
| Sulfur oxides | kg | 1.91 | 71 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Cumulative carbon reduction from smart lighting upgrades | tonnes | 15000 | 34 |
| Direct GHG emissions (Scope 1) | tonnes CO2e | 7531.9 | 71 |
| GHG emission intensity | tonnes CO2e/million sq.m. | 651.81 | 71 |
| GHG emissions (Scope 1, Scope 2 and Scope 3) | million tonnes CO2e, tonnes CO2e | 523663.48 | 9, 71 |
| Indirect GHG emissions (Scope 2) | tonnes CO2e | 515466.63 | 71 |
| Other indirect GHG emissions (Scope 3) | tonnes CO2e | 664.95 | 71 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Hazardous lamp | kg | 26828.99 | 71 |
| Hazardous waste intensity | kg/million sq.m. | 42.36 | 71 |
| Total hazardous waste produced | kg | 34031.04 | 71 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Food waste | tonnes | 512.83 | 71 |
| Non-hazardous waste intensity | tonnes/million sq.m. | 0.68 | 71 |
| Office paper waste | tonnes | 30.04 | 71 |
| Total non-hazardous waste produced | tonnes | 542.87 | 71 |
| Waste ink cartridge | kg | 2623.83 | 71 |
| Waste printer cartridge | kg | 4578.22 | 71 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Diesel | Litre | 1488391.68 | 71 |
| Direct energy consumption | MWh | 30994.36 | 71 |
| Electricity consumption for cooling and heating | MWh | 43116.41 | 71 |
| Gasoline | Litre | 129602.19 | 71 |
| Indirect energy consumption | MWh | 971913.53 | 71 |
| Methanol | kg | 11847.3 | 71 |
| Methanol consumption intensity | kg/million sq.m. | 14.75 | 71 |
| Natural gas | m3 | 1382169.97 | 71 |
| Number of smart lighting units upgraded in underground parking areas across projects under management nationwide | units | 700000 | 34 |
| Piped gas | m3 | 486 | 71 |
| Purchased electricity | MWh | 928797.12 | 71 |
| Tanked LPG | kg | 73628.22 | 71 |
| Total energy consumption | MWh | 1002907.89 | 71 |
| Total energy consumption intensity | MWh/million sq.m. | 1248.33 | 71 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Water consumption in total | m3 | 18092771.09 | 71 |
| Water consumption intensity | m3/million sq.m. | 22520.25 | 71 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2025 | Report Pages |
|---|---|---|---|---|
| ISO 50001:2014 energy management systems certification effective date | date | 11/15 | 7 | |
| ISO 50001:2014 energy management systems certification expiry date | date | 11/14 | 7 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | 2024 | 2026 | 2027 | Report Pages |
|---|---|---|---|---|---|---|
| ISO 14001:2015 environmental management systems certification effective date | date | 1/4 | 7 | |||
| ISO 14001:2015 environmental management systems certification expiry date | date | 1/7 | 7 | |||
| ISO 41001:2018 facility management systems certification effective date | date | 12/25 | 7 | |||
| ISO 41001:2018 facility management systems certification expiry date | date | 12/25 | 7 | |||
| ISO 55001:2016 asset management systems certification effective date | date | 7/5 | 7 | |||
| ISO 55001:2016 asset management systems certification expiry date | date | 7/6 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of female new hires | Headcount | 2834 | 74 |
| Number of male new hires | Headcount | 3840 | 74 |
| Number of new hires aged 30 and below | Headcount | 2978 | 74 |
| Number of new hires aged 31–50 | Headcount | 3214 | 74 |
| Number of new hires aged 51 and above | Headcount | 482 | 74 |
| Number of new hires in management roles | Headcount | 1122 | 74 |
| Number of new hires in non-management roles | Headcount | 5552 | 74 |
| Percentage of Chinese employees | % | 100 | 74 |
| Percentage of Chinese employees in management | % | 100 | 74 |
| Percentage of female employees in management | % | 51.62 | 74 |
| Percentage of female employees in marketing roles | % | 40.55 | 74 |
| Percentage of female executives | % | 30.15 | 74 |
| Total number of employees | Headcount | 30125 | 72 |
| Total number of employees by age group: Aged 30 and under | Headcount | 8413 | 72 |
| Total number of employees by age group: Aged 31-50 | Headcount | 18689 | 72 |
| Total number of employees by age group: Aged 51 and above | Headcount | 3023 | 72 |
| Total number of employees by employment type: Full-time staff | Headcount | 30125 | 72 |
| Total number of employees by gender: Female | Headcount | 13135 | 72 |
| Total number of employees by gender: Male | Headcount | 16990 | 72 |
| Total number of employees by geographical region: Central China | Headcount | 3986 | 72 |
| Total number of employees by geographical region: Eastern China | Headcount | 7020 | 72 |
| Total number of employees by geographical region: Northeastern China | Headcount | 1371 | 72 |
| Total number of employees by geographical region: Northern China | Headcount | 4169 | 72 |
| Total number of employees by geographical region: Northwestern China | Headcount | 995 | 72 |
| Total number of employees by geographical region: Southern China | Headcount | 7288 | 72 |
| Total number of employees by geographical region: Southwestern China | Headcount | 5296 | 72 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 24.31 | 72 |
| Employee turnover rate by age group: Aged 30 and under | % | 23.49 | 72 |
| Employee turnover rate by age group: Aged 31-50 | % | 20.37 | 72 |
| Employee turnover rate by age group: Aged 51 and above | % | 18.2 | 72 |
| Employee turnover rate by gender: Female | % | 21.64 | 72 |
| Employee turnover rate by gender: Male | % | 25.51 | 72 |
| Employee turnover rate by geographical region: Central China | % | 20.74 | 72 |
| Employee turnover rate by geographical region: Eastern China | % | 21.44 | 72 |
| Employee turnover rate by geographical region: Northeastern China | % | 19.58 | 72 |
| Employee turnover rate by geographical region: Northern China | % | 22.45 | 72 |
| Employee turnover rate by geographical region: Northwestern China | % | 26.53 | 72 |
| Employee turnover rate by geographical region: Southern China | % | 25.49 | 72 |
| Employee turnover rate by geographical region: Southwestern China | % | 23.41 | 72 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Lost days due to work injury | Days | 370 | 72 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | 2027 | Report Pages |
|---|---|---|---|---|
| ISO 45001:2018 occupational health and safety management systems certification effective date | date | 1/4 | 7 | |
| ISO 45001:2018 occupational health and safety management systems certification expiry date | date | 1/20 | 7 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | 2026 | Report Pages |
|---|---|---|---|---|---|
| GB/T 19025-2023 training management system certification effective date | date | 7/13 | 7 | ||
| GB/T 19025-2023 training management system certification expiry date | date | 7/12 | 7 | ||
| Percentage of employees trained in the total employees | % | 100 | 72 | ||
| Percentage of female employees in total employees trained | % | 44 | 72 | ||
| Percentage of male employees in total employees trained | % | 56 | 72 | ||
| Percentage of managerial personnel in total employees trained | % | 8 | 72 | ||
| Percentage of non-managerial personnel in total employees trained | % | 92 | 72 | ||
| Total number of employees trained | Headcount | 30125 | 72 | ||
| Total number of employees trained by employment type: Managerial Staff | Headcount | 2470 | 72 | ||
| Total number of employees trained by employment type: Non-managerial Staff | Headcount | 27655 | 72 | ||
| Total number of employees trained by gender: Female | Headcount | 13135 | 72 | ||
| Total number of employees trained by gender: Male | Headcount | 16990 | 72 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average employee training expenditure | RMB/person | 400 | 74 |
| Average training hours completed by employees | Hours | 55.15 | 73 |
| Average training hours completed by employees by employment type: Managerial Staff | Hours | 38.13 | 73 |
| Average training hours completed by employees by employment type: Non-managerial Staff | Hours | 56.67 | 73 |
| Average training hours completed by employees by gender: Female | Hours | 54.03 | 73 |
| Average training hours completed by employees by gender: Male | Hours | 56.02 | 73 |
| Total training hours | Hours | 1661314.89 | 73 |
| Total training hours by employment type: Managerial Staff | Hours | 94189 | 73 |
| Total training hours by employment type: Non-managerial Staff | Hours | 1567125.89 | 73 |
| Total training hours by gender: Female | Hours | 709620.04 | 73 |
| Total training hours by gender: Male | Hours | 951694.85 | 73 |
Description of measures to review employment practices to avoid child and forced labour.
| Indicator | Unit | 2023 | 2026 | Report Pages |
|---|---|---|---|---|
| SA 8000:2020 social accountability management systems certification effective date | date | 9/18 | 7 | |
| SA 8000:2020 social accountability management systems certification expiry date | date | 9/17 | 7 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of suppliers | Entity | 2855 | 73 |
| Number of suppliers by geographical region: Central China | Entity | 426 | 73 |
| Number of suppliers by geographical region: Eastern China | Entity | 784 | 73 |
| Number of suppliers by geographical region: Northeastern China | Entity | 177 | 73 |
| Number of suppliers by geographical region: Northern China | Entity | 477 | 73 |
| Number of suppliers by geographical region: Northwestern China | Entity | 104 | 73 |
| Number of suppliers by geographical region: Southern China | Entity | 698 | 73 |
| Number of suppliers by geographical region: Southwestern China | Entity | 189 | 73 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of suppliers reviewed in accordance with the practices relating to engaging suppliers in 2024 | Entity | 2855 | 73 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Engineering complaints received in the property category | Times | 3612 | 73 |
| Other complaints received in the property category | Times | 3134 | 73 |
| Safety complaints received in the property category | Times | 2711 | 73 |
| Service complaints received in the property category | Times | 7233 | 73 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | 2027 | Report Pages |
|---|---|---|---|---|
| ISO 22301:2012 business continuity management system certification effective date | date | 12/6 | 7 | |
| ISO 22301:2012 business continuity management system certification expiry date | date | 12/27 | 7 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | 2023 | 2024 | 2025 | 2026 | 2027 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| CTSZYC/ZX-2023 quality credit evaluation certification effective date | date | 8/3 | 7 | |||||
| CTSZYC/ZX-2023 quality credit evaluation certification expiry date | date | 8/2 | 7 | |||||
| ISO 22000:2018 food safety management systems certification effective date | date | 11/29 | 7 | |||||
| ISO 22000:2018 food safety management systems certification expiry date | date | 12/5 | 7 | |||||
| ISO 9001:2015 quality management systems certification effective date | date | 1/4 | 7 | |||||
| ISO 9001:2015 quality management systems certification expiry date | date | 1/15 | 7 | |||||
| ISO/IEC 20000-1:2018 information technology management system certification effective date | date | 11/29 | 7 | |||||
| ISO/IEC 20000-1:2018 information technology management system certification expiry date | date | 11/28 | 7 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | 2027 | Report Pages |
|---|---|---|---|---|
| ISO 27001:2022 information security management systems certification effective date | date | 6/19 | 7 | |
| ISO 27001:2022 information security management systems certification expiry date | date | 6/24 | 7 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | 2026 | 2027 | Report Pages |
|---|---|---|---|---|---|---|
| GB/T 15496-2017 standards system certification effective date | date | 8/3 | 7 | |||
| GB/T 15496-2017 standards system certification expiry date | date | 8/2 | 7 | |||
| GB/T 31950-2015 enterprise integrity management system certification effective date | date | 8/3 | 7 | |||
| GB/T 31950-2015 enterprise integrity management system certification expiry date | date | 8/2 | 7 | |||
| GB/T 37228-2018 Societal security—Emergency management—Requirements for incident response certification effective date | date | 12/5 | 7 | |||
| GB/T 37228-2018 Societal security—Emergency management—Requirements for incident response certification expiry date | date | 12/4 | 7 | |||
| GB/T 37228-2018 security emergency response management certification effective date | date | 7/16 | 7 | |||
| GB/T 37228-2018 security emergency response management certification expiry date | date | 7/15 | 7 | |||
| ISO 37001:2016 anti-bribery management systems certification effective date | date | 8/8 | 7 | |||
| ISO 37001:2016 anti-bribery management systems certification expiry date | date | 8/9 | 7 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Length of anti-corruption training provided to directors and employees | Hours | 132554 | 73 |
| Number of directors participating in anti-corruption training | Headcount | 6 | 73 |
| Number of employees participating in anti-corruption training | Headcount | 30125 | 73 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee participants in voluntary activities | Persontime | 10217 | 73 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 79.15 |
| NOâ‚“ Emissions | kg | 832.38 |
| SOâ‚“ Emissions | kg | 1.91 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 7531.9 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 515466.63 |
| Total GHG Emissions | tonnes CO2e | 523663.48 |
| Total GHG Emissions Intensity (By Area) | tonnes CO2e/million sq.m. | 651.81 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2e | 664.95 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hazardous Waste | kg | 34031.04 |
| Total Hazardous Waste Intensity (By Area) | kg/million sq.m. | 42.36 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste (Kitchen Waste) | tonnes | 512.83 |
| Paper Waste | tonnes | 30.04 |
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/million sq.m. | 0.68 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Diesel Fuel Consumption | Litre | 1488391.68 |
| Energy Consumption Intensity (By Area) | MWh/million sq.m. | 1248.33 |
| Gasoline Consumption | Litre | 129602.19 |
| LPG Consumption | kg | 73628.22 |
| Natural Gas Consumption | m3 | 1382169.97 |
| Purchased Electricity | MWh | 928797.12 |
| Total Direct Energy Consumption | MWh | 30994.36 |
| Total Energy Consumption | MWh | 1002907.89 |
| Total Indirect Energy Consumption | MWh | 971913.53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption | m3 | 18092771.09 |
| Water Consumption Intensity (By Revenue) | m3/million sq.m. | 22520.25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Employees Aged 30-50 | Headcount | 18689 |
| Number of Employees Aged Above 50 | Headcount | 3023 |
| Number of Employees Aged Below 30 | Headcount | 8413 |
| Number of Employees in Central China | Headcount | 3986 |
| Number of Employees in East China | Headcount | 7020 |
| Number of Employees in North China | Headcount | 4169 |
| Number of Employees in Northeast China | Headcount | 1371 |
| Number of Employees in Northwest China | Headcount | 995 |
| Number of Employees in South China | Headcount | 7288 |
| Number of Employees in Southwest China | Headcount | 5296 |
| Number of Female Employees | Headcount | 13135 |
| Number of Full-time Employees | Headcount | 30125 |
| Number of Male Employees | Headcount | 16990 |
| Number of New Employees | Headcount | 6674 |
| Number of New Employees (Above 50) | Headcount | 482 |
| Number of New Employees (Aged 30-50) | Headcount | 3214 |
| Number of New Employees (Aged Below 30) | Headcount | 2978 |
| Number of New Employees (Female) | Headcount | 2834 |
| Number of New Employees (Male) | Headcount | 3840 |
| Number of Total Employees | Headcount | 30125 |
| Percentage of Employees Aged 30-50 | % | 62.04 |
| Percentage of Employees Aged Above 50 | % | 10.04 |
| Percentage of Employees Aged Below 30 | % | 27.93 |
| Percentage of Employees in Central China | % | 13.23 |
| Percentage of Employees in East China | % | 23.3 |
| Percentage of Employees in North China | % | 13.84 |
| Percentage of Employees in Northeast China | % | 4.55 |
| Percentage of Employees in Northwest China | % | 3.3 |
| Percentage of Employees in South China | % | 24.2 |
| Percentage of Employees in Southwest China | % | 17.57 |
| Percentage of Female Employees | % | 43.58 |
| Percentage of Full-time Employees | % | 100 |
| Percentage of Male Employees | % | 56.42 |
| Percentage of New Employees | % | 22.15 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 20.37 |
| Turnover Rate of Employees Aged Above 50 | % | 18.2 |
| Turnover Rate of Employees Aged Below 30 | % | 23.49 |
| Turnover Rate of Employees in Central China | % | 20.74 |
| Turnover Rate of Employees in East China | % | 21.44 |
| Turnover Rate of Employees in North China | % | 22.45 |
| Turnover Rate of Employees in Northeast China | % | 19.58 |
| Turnover Rate of Employees in Northwest China | % | 26.53 |
| Turnover Rate of Employees in South China | % | 25.49 |
| Turnover Rate of Employees in Southwest China | % | 23.41 |
| Turnover Rate of Female Employees | % | 21.64 |
| Turnover Rate of Male Employees | % | 25.51 |
| Turnover Rate of Total Employees | % | 24.31 |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 370 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 44 |
| Percentage of Trained General Employees | % | 92 |
| Percentage of Trained Male Employees | % | 56 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | Hours | 54.03 |
| Average Training Hours (General Staff) | Hours | 56.67 |
| Average Training Hours (Male) | Hours | 56.02 |
| Average Training Hours (Senior Management) | Hours | 38.13 |
| Average Training Hours per Employee | Hours | 55.15 |
| Total Training Hours | Hours | 1661314.89 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Central China | Entity | 426 |
| Number of Suppliers in East China | Entity | 784 |
| Number of Suppliers in North China | Entity | 477 |
| Number of Suppliers in Northeast China | Entity | 177 |
| Number of Suppliers in Northwest China | Entity | 104 |
| Number of Suppliers in South China | Entity | 698 |
| Number of Suppliers in Southwest China | Entity | 189 |
| Number of Total Suppliers | Entity | 2855 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Product Health and Safety Complaints | Times | 2711 |
| Number of Products and Service Related Complaints | Times | 7233 |
| Total Number of Customer Complaints | Times | 16690 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Anti-corruption Training Session | 837 | |
| Number of Directors and Management Attendance for Anti-corruption Training | Headcount | 6 |
| Number of General Employees Attendance for Anti-corruption Training | Headcount | 30125 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Headcount | 30131 |
| Total Hours of Anti-corruption Training | Hours | 132554 |