2024 Environmental, Social and Governance Report

Year: 2024
Published: 2025-04-28
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
GHG emissions intensity (scope 1 and scope 2) by number of full-time employees tonne CO2e / FTE 1.47 1.45 1.31 46
Scope 1 – Direct emissions and removals tonne CO2e 94 96 96 46
Scope 2 – Energy indirect emissions tonne CO2e 4360 4369 3970 46
Total GHG emissions tonne CO2e 4454 4465 4066 46
Total GHG emissions (Scope 1 and Scope 2) tonnes CO2e 4454 4465 4066 42

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Hazardous waste generation tonnes 3 7 7 43
Hazardous waste production intensity by number of full-time employees tonne / FTE 0.0011 0.0024 0.0024 47
Total weight of hazardous waste collected for recycling tonne 2.18 1.72 47
Total weight of hazardous waste produced tonne 3 7 7 47

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Non-hazardous waste generation tonnes 471 478 510 43
Non-hazardous waste production intensity by number of full-time employees tonne / FTE 0.15 0.16 0.16 47
Other materials (plastics and metals) collected for recycling in Hong Kong offices tonnes 0.06 43
Recycled plastics used in Dah Sing Multi-Currency Mastercard Debit Card 66% 43
Total weight non-hazardous waste produced tonne 471 478 510 47
Total weight of non-hazardous waste collected for recycling tonne 93.53 87.12 47
Used paper collected for recycling in Hong Kong offices tonnes 87 43

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Total direct energy consumption – Mobile combustion kWh 343744 350185 349238 46
Total energy consumption kWh 6899600 7024069 7063852 42, 46
Total energy consumption intensity by number of full-time employee (FTE) kWh / FTE 2274.09 2277.58 2274.26 46
Total indirect energy consumption - Purchased electricity kWh 6555856 6673884 6714614 46

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Total water consumption 11595 12531 12750 44, 46
Water consumption intensity by number of full-time employees m³ / FTE 3.59 4.06 4.1 46

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2022 2023 2024 Report Pages
Total paper consumption pieces 51638022 51062920 47701088 44

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2023-2024 2024 Report Pages
Number of trees planted through Mastercard Priceless Planet Coalition Programme trees 6410 44
Savings of paper from digitalised customer due diligence process for SMEs and China Witness Account Opening (third quarter) sheets of paper 70000 44

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Employees aged 30 to <50 # 2016 2062 2093 47
Employees aged <30 # 508 429 396 47
Employees aged ≥50 # 750 753 780 47
Female workforce # 1738 1745 1769 47
Male workforce # 1536 1499 1500 47
Non-permanent full-time employees # 194 128 131 47
Non-permanent part-time employees # 39 24 23 47
Number of employees in Hong Kong # 2514 2503 2516 48
Number of employees in Macau # 430 415 423 48
Number of employees in Mainland China # 330 326 330 48
Permanent full-time employees # 3034 3084 3106 47
Permanent part-time employees # 7 8 9 47
Total assets HKD million 259159 269789 266523 46
Total workforce # 3274 3244 3269 47

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Turnover rate by age group - 30 to <50 % 19.2% 15.0% 10.8% 48
Turnover rate by age group - <30 % 40.4% 31.2% 18.8% 48
Turnover rate by age group - ≥50 % 8.7% 11.1% 5.7% 48
Turnover rate by gender - Female % 19.2% 14.5% 10.0% 48
Turnover rate by gender - Male % 21.3% 18.6% 11.3% 48
Turnover rate by geographical region - Hong Kong % 24.2% 17.7% 12.3% 48
Turnover rate by geographical region - Macau % 7.5% 19.3% 6.0% 48
Turnover rate by geographical region - Mainland China % 5.3% 2.8% 4.0% 48

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Rate of work-related fatalities % 0% 0% 0% 48

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Lost days due to work injury # 82 569 445 48

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Percentage of trained employees % 98% 99% 99% 49
Percentage of trained employees by employee category - Managers % 99% 99% 99% 49
Percentage of trained employees by employee category - Non-managers % 97% 99% 99% 49
Percentage of trained employees by employee category - Senior management % 100% 100% 100% 49
Percentage of trained employees by employment type - Non-permanent full-time % 95% 99% 99% 49
Percentage of trained employees by employment type - Non-permanent part-time % 77% 96% 100% 49
Percentage of trained employees by employment type - Permanent full-time % 98% 99% 99% 49
Percentage of trained employees by employment type - Permanent part-time % 100% 88% 100% 49
Percentage of trained employees by gender - Female % 98% 99% 99% 49
Percentage of trained employees by gender - Male % 98% 99% 99% 49

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average number of training hours completed by employment type - Non-permanent full-time hours 12 15 22 34
Average number of training hours completed by employment type - Non-permanent part-time hours 9 14 17 34
Average number of training hours completed by employment type - Permanent full-time hours 24 30 34 34
Average number of training hours completed by employment type - Permanent part-time hours 20 20 23 34
Average training hours by gender - Female hours 22 28 32 34
Average training hours by gender - Male hours 24 30 35 34
Average training hours completed per employee by employee category - Managers Hours 27 31 36 49
Average training hours completed per employee by employee category - Non-managers Hours 21 28 32 49
Average training hours completed per employee by employee category - Senior management Hours 21 23 26 49
Average training hours completed per employee by employment type - Non-permanent full-time Hours 12 15 22 49
Average training hours completed per employee by employment type - Non-permanent part-time Hours 9 14 17 49
Average training hours completed per employee by employment type - Permanent full-time Hours 24 30 34 49
Average training hours completed per employee by employment type - Permanent part-time Hours 20 20 23 49
Average training hours completed per employee by gender - Female Hours 22 28 32 49
Average training hours completed per employee by gender - Male Hours 24 30 35 49
Total training hours received by employees hours 109793 34

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Number of suppliers by geographical region - Hong Kong # 185 200 220 50
Number of suppliers by geographical region - Macau # 67 83 100 50
Number of suppliers by geographical region - Mainland China # 87 149 151 50
Number of suppliers by geographical region - Other regions # 10 12 16 50

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Advances to customers HKD million 136530 143049 138374 46
Number of products and service-related complaints # 492 510 445 50

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2022 2023 2024 Report Pages
Basic earnings per share HKD 3.83 HKD 4.99 HKD 5.25 46

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 2024 Report Pages
Charitable and other donations HKD 1532000 1929000 760000 50
IT equipment donated to charitable organisations tonnes 4 43
Number of volunteering hours Hours 3687 4058 2796 50

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Direct GHG Emissions (Scope 1) tonne CO2e 94 96 96
Indirect Energy Emissions (Scope 2) tonne CO2e 4360 4369 3970
Total GHG Emissions tonne CO2e 4454 4465 4066
Total GHG Emissions Intensity (By FTE) tonne CO2e / FTE 1.47 1.45 1.31

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Hazardous Waste Recycled tonne 2.18 1.72
Total Hazardous Waste tonnes 3 7 7
Total Hazardous Waste Intensity (By FTE) tonne / FTE 0.0011 0.0024 0.0024

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Non-Hazardous Waste Recycled tonne None 93.53 87.12
Paper Waste tonnes 87
Total Non-Hazardous Waste Intensity (By FTE) tonne / FTE 0.15 0.16 0.16

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Energy Consumption Intensity (By FTE) kWh / FTE 2274.09 2277.58 2274.26
Purchased Electricity kWh 6555856 6673884 6714614
Total Direct Energy Consumption kWh 343744 350185 349238
Total Energy Consumption kWh 6899600 7024069 7063852
Total Indirect Energy Consumption kWh 6555856 6673884 6714614

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Water Consumption 11595 12531 12750

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2022 2023 2024
Packaging Material Consumption (Paper) pieces 51638022 51062920 47701088

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Employees Aged 30-50 # 2016 2062 2093
Number of Employees Aged Above 50 # 750 753 780
Number of Employees Aged Below 30 # 508 429 396
Number of Employees in Hong Kong # 2514 2503 2516
Number of Employees in Hong Kong and Mainland China # 2844 2829 2846
Number of Employees in Macau # 430 415 423
Number of Employees in Mainland China # 330 326 330
Number of Female Employees # 1738 1745 1769
Number of Full-time Employees # 3228 3212 3237
Number of Male Employees # 1536 1499 1500
Number of Part-time Employees # 46 32 32
Number of Temporary Workers # 233 152 154
Number of Total Employees # 3274 3244 3269
Percentage of Employees Aged 30-50 % 61.58 63.59 64.01
Percentage of Employees Aged Above 50 % 22.9 23.22 23.86
Percentage of Employees Aged Below 30 % 15.52 13.23 12.11
Percentage of Employees in Hong Kong % 76.8 77.15 76.96
Percentage of Employees in Hong Kong and Mainland China % 86.88 87.25 87.06
Percentage of Employees in Macau % 13.14 12.79 12.94
Percentage of Employees in Mainland China % 10.08 10.05 10.1
Percentage of Female Employees % 53.09 53.8 54.12
Percentage of Full-time Employees % 98.59 99.01 99.02
Percentage of Male Employees % 46.91 46.2 45.88
Percentage of Part-time Employees % 1.41 0.99 0.98
Percentage of Temporary Workers % 7.12 4.69 4.71

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 19.2 15 10.8
Turnover Rate of Employees Aged Above 50 % 8.7 11.1 5.7
Turnover Rate of Employees Aged Below 30 % 40.4 31.2 18.8
Turnover Rate of Employees in Hong Kong % 24.2 17.7 12.3
Turnover Rate of Employees in Macau % 7.5 19.3 6
Turnover Rate of Employees in Mainland China % 5.3 2.8 4
Turnover Rate of Female Employees % 19.2 14.5 10
Turnover Rate of Male Employees % 21.3 18.6 11.3

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries # 82 569 445

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 98 99 99
Percentage of Trained Female Employees % 98 99 99
Percentage of Trained General Employees % 97 99 99
Percentage of Trained Male Employees % 98 99 99
Percentage of Trained Senior Management % 100 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) hours 22 28 32
Average Training Hours (General Staff) hours 21 28 32
Average Training Hours (Male) hours 24 30 35
Average Training Hours (Senior Management) hours 21 23 26
Average Training Hours per Employee hours 22 29 34
Total Training Hours hours 109793

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Hong Kong # 185 200 220
Number of Suppliers in Mainland China # 87 149 151
Number of Suppliers in Overseas # 10 12 16
Number of Total Suppliers # 349 444 487

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Number of Products and Service Related Complaints # 492 510 445

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023 2024
Total Cash Donations HKD 1532000 1929000 760000
Total In-kind Donations tonnes 4
Total Public Welfare Donations HKD 1532000 1929000 760000
Total Social Investment HKD 1532000 1929000 760000
Total Volunteer Service Hours Hours 3687 4058 2796