ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides (NOx) | Tonne | 6.9 | 1.96 | 0.5 | 25 |
| Particulates Matter (PM) | Tonne | 0.01 | 0.06 | 0.04 | 25 |
| Sulphur oxides (SOx) | Tonne | 0.01 | 0.0074 | 0.0005 | 25 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Collective GHG emissions | Tonne CO2eq | 351494.14 | 381194.32 | 334809.27 | 25 |
| Collective GHG emissions (Scope 1 and 2) per income in thousand RMB from property rental, development and management services | Tonne CO2eq | 0.07 | 0.09 | 0.08 | 25 |
| Direct emissions (Scope 1) | Tonne CO2eq | 9514.88 | 7816.28 | 11403.71 | 25 |
| Indirect emissions (Scope 2) | Tonne CO2eq | 342420.53 | 373378.04 | 323405.56 | 25 |
| Reduced GHG emissions by owned trees | Tonne CO2eq | 261.28 | 239.41 | 279.24 | 25 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of produced hazardous waste per income in thousand RMB from property rental, development, and management services | Kilogramme | 0.003 | 0.003 | 0.001 | 26 |
| Total produced amount of hazardous waste | Tonne | 15.63 | 12.96 | 5.08 | 26 |
| Used cartridge | Tonne | 0.95 | 0.94 | 0.73 | 26 |
| Waste battery | Tonne | 3.28 | 1.45 | 1.21 | 26 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of non-hazardous waste produced per income in thousand RMB from property rental, development, and management services | Kilogramme | 1.16 | 1.75 | 1.01 | 26 |
| Domestic waste | Tonne | 4707.19 | 6148.78 | 3015.86 | 26 |
| Electronic waste | Tonne | 2.76 | 4.61 | 2.95 | 26 |
| Food waste | Tonne | 982.9 | 985.49 | 1314.09 | 26 |
| Recycled glass bottle | Tonne | 8.82 | 11.03 | 9.77 | 27 |
| Recycled metal | Tonne | 16.5 | 19.24 | 5.87 | 27 |
| Recycled paper | Tonne | 81.8 | 85.37 | 53.77 | 27 |
| Recycled plastic bottle | Tonne | 50.76 | 35.14 | 6.99 | 27 |
| Total amount of non-hazardous waste produced | Tonne | 5690.09 | 7134.27 | 4329.95 | 26 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Diesel | MWh | 133.32 | 148.86 | 85.66 | 26 |
| Energy consumption amount per income in thousand RMB from property rental, development, and management services | MWh | 0.13 | 0.16 | 0.16 | 26 |
| Gasoline | MWh | 688.24 | 577.48 | 193.61 | 26 |
| Natural gas | MWh | 46517.76 | 38818.53 | 56714.65 | 26 |
| Purchased electricity | MWh | 600106.14 | 614108.61 | 602693.93 | 26 |
| Total energy consumption | MWh | 647506.52 | 653023.49 | 676931.35 | 26 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of water discharged into the natural environment after self-pretreatment and meeting discharge standard | m³ | 687312.32 | 1110216 | 525687.8 | 26 |
| Consumption of circulating water (reclaimed water and cooling water) | m³ | 413698 | 665798.86 | 83521 | 26 |
| Consumption of municipal water (domestic water) | m³ | 7677784.91 | 9738796.52 | 4418465.08 | 26 |
| Total water consumption | m³ | 6990472.59 | 8627981.56 | 3892777.28 | 26 |
| Total water usage | m³ | 8091482.91 | 10403986.42 | 4501986.08 | 26 |
| Wastewater discharge | Tonne | 7282334.62 | 9363596.78 | 4051787.47 | 26 |
| Water consumption amount per income in thousand RMB from property rental, development, and management services | m³ | 1.65 | 2.11 | 0.91 | 26 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Chemical container | Tonne | 2.48 | 0.53 | 0.2 | 26 |
| Number of trees owned by the Group with a height of 5 metres and above | Tree | 11360 | 10409 | 12141 | 27 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of employees - Age 20 or below | Person | 40 | 44 | 41 | 27 |
| Number of employees - Age 21-30 | Person | 3086 | 2487 | 1994 | 27 |
| Number of employees - Age 31-40 | Person | 4680 | 4353 | 3864 | 27 |
| Number of employees - Age 41-50 | Person | 1774 | 1834 | 1745 | 27 |
| Number of employees - Age above 50 | Person | 466 | 516 | 508 | 27 |
| Number of employees - Bachelor's degree | Person | 3822 | 3193 | 2538 | 27 |
| Number of employees - College degree | Person | 3296 | 3051 | 2791 | 27 |
| Number of employees - Female | Person | 4385 | 3688 | 3244 | 27 |
| Number of employees - Full-time | Person | 10046 | 9234 | 8152 | 27 |
| Number of employees - Hong Kong, China | Person | 2 | 3 | 3 | 27 |
| Number of employees - Mainland China | Person | 10043 | 9231 | 8149 | 27 |
| Number of employees - Male | Person | 5661 | 5564 | 4908 | 27 |
| Number of employees - Master's degree and above | Person | 260 | 227 | 162 | 27 |
| Number of employees - Other regions | Person | 1 | 27 | ||
| Number of employees - Others (educational background) | Person | 1585 | 1751 | 1750 | 27 |
| Number of employees - Secondary school | Person | 1083 | 1012 | 911 | 27 |
| Total number of employees | Person | 10046 | 9234 | 8152 | 27 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age: 20 or below | % | 57.9 | 100 | 75.4 | 28 |
| Employee turnover rate by age: 21-30 | % | 50.3 | 87.8 | 43 | 28 |
| Employee turnover rate by age: 31-40 | % | 42 | 54.9 | 34.5 | 28 |
| Employee turnover rate by age: 41-50 | % | 37.6 | 35 | 25.5 | 28 |
| Employee turnover rate by age: Above 50 | % | 38.2 | 26.7 | 22.3 | 28 |
| Employee turnover rate by gender: Female | % | 40.9 | 57 | 34.2 | 28 |
| Employee turnover rate by gender: Male | % | 46.6 | 60.4 | 35.7 | 28 |
| Employee turnover rate by region: Hong Kong, China | % | 33.3 | 28 | ||
| Employee turnover rate by region: Mainland China | % | 43.3 | 59.1 | 54.1 | 28 |
| Employee turnover rate by region: Other regions | % | 50 | 28 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of employees receiving training related to career development: Female | Person | 2677 | 6408 | 2743 | 28 |
| Number of employees receiving training related to career development: General employees | Person | 5608 | 10547 | 5819 | 28 |
| Number of employees receiving training related to career development: Male | Person | 3858 | 5894 | 4958 | 28 |
| Number of employees receiving training related to career development: Middle level | Person | 1190 | 2000 | 1110 | 28 |
| Number of employees receiving training related to career development: Senior level | Person | 555 | 1397 | 329 | 28 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours per employee of the Group receiving training related to career development: Female | Hours | 13.3 | 14.9 | 6.5 | 28 |
| Average training hours per employee of the Group receiving training related to career development: General employees | Hours | 11.9 | 8.6 | 15.1 | 28 |
| Average training hours per employee of the Group receiving training related to career development: Male | Hours | 15.3 | 14.2 | 8.2 | 28 |
| Average training hours per employee of the Group receiving training related to career development: Middle level | Hours | 45.9 | 43.8 | 12.9 | 28 |
| Average training hours per employee of the Group receiving training related to career development: Senior level | Hours | 587.7 | 26 | 17.8 | 28 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers by region - Mainland China | Number | 7377 | 12500 | 8879 | 27 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers to whom the practice has been implemented | Number | 7377 | 12500 | 8879 | 27 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average client satisfaction of the commercial sector | % | 96.2 | 95.5 | 98.4 | 25 |
| Average client satisfaction of the hotel operation | % | 93 | 96.4 | 97.6 | 25 |
| Average resident satisfaction of the residential property management centre | % | 87.3 | 93.4 | 98.1 | 25 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of money invested for community | RMB'000 | 25896 | 315 | 246 | 28 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Tonne | 0.01 | 0.06 | 0.04 |
| NOâ‚“ Emissions | Tonne | 6.9 | 1.96 | 0.5 |
| SOâ‚“ Emissions | Tonne | 0.01 | 0.0074 | 0.0005 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne CO2eq | 9514.88 | 7816.28 | 11403.71 |
| GHG Removals from Newly Planted Trees | Tonne CO2eq | 261.28 | 239.41 | 279.24 |
| Indirect Energy Emissions (Scope 2) | Tonne CO2eq | 342420.53 | 373378.04 | 323405.56 |
| Total GHG Emissions | Tonne CO2eq | 351494.14 | 381194.32 | 334809.27 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | Tonne | 3.28 | 1.45 | 1.21 |
| Total Hazardous Waste | Tonne | 15.63 | 12.96 | 5.08 |
| Total Hazardous Waste Intensity (By Revenue) | Kilogramme | 0.003 | 0.003 | 0.001 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Glass Waste | Tonne | 8.82 | 11.03 | 9.77 |
| Non-Hazardous Waste (Domestic Waste) | Tonne | 4707.19 | 6148.78 | 3015.86 |
| Non-Hazardous Waste (Electronic Waste) | Tonne | 2.76 | 4.61 | 2.95 |
| Non-Hazardous Waste (Kitchen Waste) | Tonne | 982.9 | 985.49 | 1314.09 |
| Non-Hazardous Waste Recycled | Tonne | 167.88 | 150.78 | 76.4 |
| Paper Waste | Tonne | 81.8 | 85.37 | 53.77 |
| Plastic Waste | Tonne | 50.76 | 35.14 | 6.99 |
| Total Non-Hazardous Waste Disposed | Tonne | 5690.09 | 7134.27 | 4329.95 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Kilogramme | 1.16 | 1.75 | 1.01 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 133.32 | 148.86 | 85.66 |
| Energy Consumption Intensity (By Revenue) | MWh | 0.13 | 0.16 | 0.16 |
| Gasoline Consumption | MWh | 688.24 | 577.48 | 193.61 |
| Natural Gas Consumption | MWh | 46517.76 | 38818.53 | 56714.65 |
| Purchased Electricity | MWh | 600106.14 | 614108.61 | 602693.93 |
| Total Energy Consumption | MWh | 647506.52 | 653023.49 | 676931.35 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Municipal Water Consumption | m³ | 7677784.91 | 9738796.52 | 4418465.08 |
| Recycled Water Usage | m³ | 413698 | 665798.86 | 83521 |
| Total Wastewater Discharge | Tonne | 7282334.62 | 9363596.78 | 4051787.47 |
| Total Water Withdrawal | m³ | 8091482.91 | 10403986.42 | 4501986.08 |
| Water Consumption | m³ | 6990472.59 | 8627981.56 | 3892777.28 |
| Water Consumption Intensity (By Revenue) | m³ | 1.65 | 2.11 | 0.91 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 3822 | 3193 | 2538 |
| Number of Employees Aged 30-50 | Person | 6454 | 6187 | 5609 |
| Number of Employees Aged Above 50 | Person | 466 | 516 | 508 |
| Number of Employees Aged Below 30 | Person | 3126 | 2531 | 2035 |
| Number of Employees in Hong Kong | Person | 2 | 3 | 3 |
| Number of Employees in Hong Kong and Mainland China | Person | 10045 | 9234 | 8152 |
| Number of Employees in Mainland China | Person | 10043 | 9231 | 8149 |
| Number of Female Employees | Person | 4385 | 3688 | 3244 |
| Number of Full-time Employees | Person | 10046 | 9234 | 8152 |
| Number of Male Employees | Person | 5661 | 5564 | 4908 |
| Number of Master's Degree Employees | Person | 260 | 227 | 162 |
| Number of Total Employees | Person | 10046 | 9234 | 8152 |
| Percentage of Bachelor's Degree Employees | Percent | 38.05 | 34.58 | 31.14 |
| Percentage of Employees Aged 30-50 | Percent | 64.25 | 67.01 | 68.82 |
| Percentage of Employees Aged Above 50 | Percent | 4.64 | 5.59 | 6.23 |
| Percentage of Employees Aged Below 30 | Percent | 31.13 | 27.41 | 24.98 |
| Percentage of Employees in Hong Kong | Percent | 0.02 | 0.03 | 0.04 |
| Percentage of Employees in Hong Kong and Mainland China | Percent | 99.99 | 100 | 100 |
| Percentage of Employees in Mainland China | Percent | 99.97 | 99.97 | 99.96 |
| Percentage of Female Employees | Percent | 43.63 | 39.92 | 39.77 |
| Percentage of Full-time Employees | Percent | 100 | 100 | 100 |
| Percentage of Male Employees | Percent | 56.37 | 60.28 | 60.23 |
| Percentage of Master's Degree Employees | Percent | 2.59 | 2.46 | 1.99 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 39.8 | 44.95 | 30 |
| Turnover Rate of Employees Aged Above 50 | % | 38.2 | 26.7 | 22.3 |
| Turnover Rate of Employees Aged Below 30 | % | 54.1 | 93.9 | 59.2 |
| Turnover Rate of Employees in Hong Kong | % | 33.3 | ||
| Turnover Rate of Employees in Mainland China | % | 43.3 | 59.1 | 54.1 |
| Turnover Rate of Female Employees | % | 40.9 | 57 | 34.2 |
| Turnover Rate of Male Employees | % | 46.6 | 60.4 | 35.7 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 0.40964039785768935 | 0.5208909120468217 | 0.3561875081158291 |
| Percentage of Trained General Employees | % | 1 | 1 | 1 |
| Percentage of Trained Male Employees | % | 0.5903596021423106 | 0.47910908795317836 | 0.6438124918841709 |
| Percentage of Trained Middle Management | % | 0.2121968616262482 | 0.1896273821939888 | 0.19075442515896202 |
| Percentage of Trained Senior Management | % | 0.0989657631954351 | 0.1324547264625012 | 0.056538924213782434 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 13.3 | 14.9 | 6.5 |
| Average Training Hours (General Employees) | Hours | 11.9 | 8.6 | 15.1 |
| Average Training Hours (Male) | Hours | 15.3 | 14.2 | 8.2 |
| Average Training Hours (Middle Management) | Hours | 45.9 | 43.8 | 12.9 |
| Average Training Hours (Senior Management) | Hours | 587.7 | 26 | 17.8 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | Number | 7377 | 12500 | 8879 |
| Number of Total Suppliers | Number | 7377 | 12500 | 8879 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers Participated in CSR Training | Number | 7377 | 12500 | 8879 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Social Investment | RMB'000 | 25896 | 315 | 246 |