2024 Environmental, Social and Governance Report

Company: CHINA OVERSEAS (688)
Year: 2024
Published: 2025-04-28
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2024 Report Pages
NOx emissions - Property Development kg 3364 111
NOx emissions - Total kg 11012 111
Particulate matter emissions - Property Development kg 297 111
Particulate matter emissions - Total kg 995 111

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Direct GHG emissions (Scope 1) - Commercial Property Operations Tonne CO2e 7079 6477 111
Direct GHG emissions (Scope 1) - Other Businesses Tonne CO2e 210 173 111
Direct GHG emissions (Scope 1) - Property Development Tonne CO2e 3086 1512 111
Direct GHG emissions (Scope 1) - Total Tonne CO2e 10376 8162 111
GHG emissions intensity (MWh/000 sqm) - Commercial Property Operations MWh/000 sqm 477.69 464.94 111
GHG emissions intensity - Commercial Property Operations Tonne CO2e/RMB million 17.17 17.41 111
GHG emissions intensity - Other Businesses Tonne CO2e/RMB million 1.99 1.95 111
GHG emissions intensity - Property Development Tonne CO2e/RMB million 0.15 0.15 111
GHG emissions intensity - Total Tonne CO2e/RMB million 0.17 0.85 111
Indirect GHG emissions (Scope 2) - Commercial Property Operations Tonne CO2e 102126 117620 111
Indirect GHG emissions (Scope 2) - Other Businesses Tonne CO2e 6318 6274 111
Indirect GHG emissions (Scope 2) - Property Development Tonne CO2e 25633 24628 111
Indirect GHG emissions (Scope 2) - Total Tonne CO2e 134077 148521 111
Other indirect (Scope 3) GHG emissions - Property Development Tonne CO2e 2113 111
Other indirect (Scope 3) GHG emissions - Total Tonne CO2e 2600 111
Purchased electricity (Total) MWh 194380 232413 110
Total GHG emissions (Scope 1 + Scope 2) - Commercial Property Operations Tonne CO2e 109205 124097 111
Total GHG emissions (Scope 1 + Scope 2) - Other Businesses Tonne CO2e 6528 6448 111
Total GHG emissions (Scope 1 + Scope 2) - Property Development Tonne CO2e 28719 26139 111
Total GHG emissions (Scope 1 + Scope 2) - Total Tonne CO2e 144453 156684 111

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Intensity of hazardous waste - Commercial Property Operations kg/RMB million 8.11 2.57 111
Intensity of hazardous waste - Other Businesses kg/RMB million 0.95 1.82 111
Intensity of hazardous waste - Property Development kg/RMB million 0.02 0.02 111
Intensity of hazardous waste - Total kg/RMB million 0.29 0.15 111
Total volume of hazardous waste generated - Commercial Property Operations kg 51573 18308 111
Total volume of hazardous waste generated - Other Businesses kg 3123 6032 111
Total volume of hazardous waste generated - Property Development kg 4510 4296 111
Total volume of hazardous waste generated - Total kg 59206 28636 111
Weight of electronic waste - Commercial Property Operations kg 94 27 112
Weight of electronic waste - Other Businesses kg 120 3084 112
Weight of electronic waste - Property Development kg 2614 1688 112
Weight of electronic waste - Total kg 2828 4798 112
Weight of waste batteries - Commercial Property Operations kg 294 77 112
Weight of waste batteries - Other Businesses kg 33 99 112
Weight of waste batteries - Property Development kg 285 656 112
Weight of waste batteries - Total kg 611 831 112
Weight of waste fluorescent tubes/bulbs - Commercial Property Operations kg 974 531 111
Weight of waste fluorescent tubes/bulbs - Other Businesses kg 2908 2765 111
Weight of waste fluorescent tubes/bulbs - Property Development kg 567 684 111
Weight of waste fluorescent tubes/bulbs - Total kg 4450 3980 111
Weight of waste oil - Commercial Property Operations kg 50211 17673 111
Weight of waste oil - Other Businesses kg 62 84 111
Weight of waste oil - Property Development kg 1044 1269 111
Weight of waste oil - Total kg 51317 19026 111

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Earthwork - Commercial Property Operations Tonne 760 69 112
Earthwork - Other Businesses Tonne 0.14 112
Earthwork - Total Tonne 760 112
Food waste - Commercial Property Operations Tonne 1795 397 112
Food waste - Other Businesses Tonne 48 44 112
Food waste - Property Development Tonne 514 420 112
Food waste - Total Tonne 2356 861 112
General waste/domestic waste - Commercial Property Operations Tonne 213468 5230 112
General waste/domestic waste - Other Businesses Tonne 19459 17278 112
General waste/domestic waste - Property Development Tonne 3229 36466 112
General waste/domestic waste - Total Tonne 236156 58955 112
Grease waste - Commercial Property Operations Tonne 0.28 0.27 112
Grease waste - Other Businesses Tonne 0.28 0.27 112
Grease waste - Total Tonne 0.56 0.27 112
Horticultural waste - Commercial Property Operations Tonne 21203 780 112
Horticultural waste - Other Businesses Tonne 0.28 19028 112
Horticultural waste - Total Tonne 21203 19808 112
Intensity of non-hazardous waste - Commercial Property Operations Tonne/RMB million 42.94 1.52 112
Intensity of non-hazardous waste - Other Businesses Tonne/RMB million 5.94 11.04 112
Intensity of non-hazardous waste - Property Development Tonne/RMB million 0.02 0.21 112
Intensity of non-hazardous waste - Total Tonne/RMB million 1.46 0.45 112
Total volume of non-hazardous waste generated - Commercial Property Operations Tonne 273184 10828 112
Total volume of non-hazardous waste generated - Other Businesses Tonne 19523 36522 112
Total volume of non-hazardous waste generated - Property Development Tonne 3742 36866 112
Total volume of non-hazardous waste generated - Total Tonne 296449 84216 112
Total volume of non-hazardous waste recycled kg 39791 294221 112
Weight of glass recycled kg 1016 1377 112
Weight of glass recycled (other category) kg 2046 3723 112
Weight of metal recycled kg 9075 236319 112
Weight of paper recycled kg 27654 52801 112
Weight of renovation/construction/demolition waste - Commercial Property Operations Tonne 33403 4394 112
Weight of renovation/construction/demolition waste - Other Businesses Tonne 15 63 112
Weight of renovation/construction/demolition waste - Total Tonne 33418 4457 112

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Commitment to reduce Scope 1 and 2 carbon emissions intensity per unit area by 2030 (2019 baseline year) % ≥30 5

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
(Direct) non-renewable energy intensity (Commercial Property Operations) MWh/RMB million 3.95 4.57 110
(Direct) non-renewable energy intensity (Other Businesses) MWh/RMB million 0.30 0.27 110
(Direct) non-renewable energy intensity (Property Development) MWh/RMB million 0.02 0.04 110
(Direct) non-renewable energy intensity (Total) MWh/RMB million 0.14 0.22 110
(Indirect) purchased energy intensity (Commercial Property Operations) MWh/RMB million 30.78 29.75 110
(Indirect) purchased energy intensity (Other Businesses) MWh/RMB million 3.48 3.68 110
(Indirect) purchased energy intensity (Property Development) MWh/RMB million 0.24 0.27 110
(Indirect) purchased energy intensity (Total) MWh/RMB million 1.25 1.47 110
Completion area million square metres 10.59 5
Compressed/pipeline natural gas consumption (Commercial Property Operations) MWh 22017 29179 110
Compressed/pipeline natural gas consumption (Other Businesses) MWh 942 645 110
Compressed/pipeline natural gas consumption (Property Development) MWh 1155 727 110
Compressed/pipeline natural gas consumption (Total) MWh 24115 30550 110
Diesel consumption (Commercial Property Operations) MWh 2861 2884 110
Diesel consumption (Other Businesses) MWh 3 3 110
Diesel consumption (Property Development) MWh 109 110
Diesel consumption (Total) MWh 2864 2997 110
Energy intensity (Commercial Property Operations) MWh/RMB 34.73 34.32 110
Energy intensity (Other Businesses) MWh/RMB 3.77 3.95 110
Energy intensity (Property Development) MWh/RMB 0.25 0.31 110
Energy intensity (Total) MWh/RMB 1.39 1.68 110
Gasoline consumption (Commercial Property Operations) MWh 186 482 110
Gasoline consumption (Other Businesses) MWh 35 211 110
Gasoline consumption (Property Development) MWh 125 4770 110
Gasoline consumption (Total) MWh 346 5462 110
LNG consumption (Commercial Property Operations) MWh 171 110
LNG consumption (Total) MWh 171 9 110
LPG consumption (Commercial Property Operations) MWh 1624 1144 110
LPG consumption (Other Businesses) MWh 47 43 110
LPG consumption (Total) MWh 1671 1201 110
Percentage of new land acquisition for property development projects designed to utilise renewable energy sources % 100 5
Percentage of new property development projects designed to use energy-saving air conditioners and elevators % 100 24
Purchased electricity (Commercial Property Operations) MWh 140984 180509 110
Purchased electricity (Other Businesses) MWh 10313 10304 110
Purchased electricity (Property Development) MWh 43084 41599 110
Purchased heat (Commercial Property Operations) MWh 54857 31607 110
Purchased heat (Other Businesses) MWh 1103 1877 110
Purchased heat (Property Development) MWh 2682 5822 110
Purchased heat (Total) MWh 58641 39306 110
Total (direct) non-renewable energy consumption (Commercial Property Operations) MWh 25112 32558 110
Total (direct) non-renewable energy consumption (Other Businesses) MWh 980 901 110
Total (direct) non-renewable energy consumption (Property Development) MWh 3075 6760 110
Total (direct) non-renewable energy consumption (Total) MWh 29167 40219 110
Total (indirect) purchased energy consumption (Commercial Property Operations) MWh 195840 212117 110
Total (indirect) purchased energy consumption (Other Businesses) MWh 11415 12181 110
Total (indirect) purchased energy consumption (Property Development) MWh 45766 47421 110
Total (indirect) purchased energy consumption (Total) MWh 253021 271719 110
Total energy consumption (Commercial Property Operations) MWh 220952 244675 110
Total energy consumption (Other Businesses) MWh 12396 13082 110
Total energy consumption (Property Development) MWh 84481 18541 110
Total energy consumption (Total) MWh 282189 311938 110

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Bathroom leakage rate per household % 0.07% 23
Municipal water supply - Commercial Property Operations m³ 2931728 902895 111
Municipal water supply - Other Businesses m³ 462919 467114 111
Municipal water supply - Property Development m³ 847673 617651 111
Municipal water supply - Total m³ 4242320 1987661 111
Total water consumption - Commercial Property Operations m³ 2931728 902895 111
Total water consumption - Other Businesses m³ 462919 467114 111
Total water consumption - Property Development m³ 847673 617651 111
Total water consumption - Total m³ 4242320 1987661 111
Water consumption intensity - Commercial Property Operations m³/RMB million 460.83 126.64 111
Water consumption intensity - Other Businesses m³/RMB million 140.93 141.19 111
Water consumption intensity - Property Development m³/RMB million 4.39 3.54 111
Water consumption intensity - Total m³/RMB million 20.95 10.74 111
Water hollow rate % 11.54% 23

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2023 2024 Report Pages
Construction material used – Concrete (Commercial Property Operations) m³ 23334 293034 110
Construction material used – Concrete (Total) m³ 23334 293034 110
Construction material used – Steel (Commercial Property Operations) Tonne 5021 54306 110
Construction material used – Steel (Total) Tonne 5021 54306 110
Proportion of recyclable and green building materials centrally purchased conforming to the Environmental Product Declaration (EPD) certification and ISO 14025 % 16 22 108

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2023 2024 Report Pages
Construction projects with the honour of green civilised construction sites in local places % 50% 23
Coverage of environmental risk and impact assessment for newly acquired sites % 100 5
Exterior window leakage rate % 0.8% 23
Floor area of completed affordable housing during the year sq m 334583 617429 109
LEED certification for 20 office projects cumulatively projects 20 23
Land reserve million square metres 42.55 5
Life cycle-assessment of building materials compliant with ISO14051/ISO14040/14044/21931, or EN 15804, or Environmental Product Declaration (EPD) or Health Product Declaration (HPD) % 22% 23
New gross floor area (GFA) certified to green building standards during the reporting period sq m 7814721.00 4177916.95 112
New office building tenants sign up for COGC Green Leasing Cooperation Plan % 100% 23
Number of new projects meeting the national star design standards for green buildings 37 5
Number of projects certified to high-star green building standards during the reporting period 33 22 112
Number of projects certified to one-star and above green building standards during the reporting period 67 37 112
Percentage of GFA certified to high-star green building standards during the reporting period % 54.3 77.9 112
Percentage of building area meeting high-performance green building standards % 77.9 5
Percentage of new projects meeting the national star design standards for green buildings % 100 5
Percentage of new projects met the national star design standards for green buildings during the reporting period % 100 100 112
Percentage of projects with two stars or above in China Green Building Certification % 59.4 5
Ratio of completed affordable housing to gross floor area of residential projects % 2.4 3.05 109
Recovery rate of recyclable building materials such as movable board houses % 100 24

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Coverage of employee satisfaction and engagement surveys % 100 100 114
Employee costs RMB billion 2.04 5
Gender ratio of employees (male:female) 2.5:1 24
Income tax payments to the government RMB'000 14073689 8620685 108
Number of baby-sitting rooms in office premises 40 5
Number of employees aged 30 or below Person 421 244 107
Number of employees aged 30 or below (Chinese Mainland, Hong Kong, Macau and overseas) Person 149 82 113
Number of employees aged 30 or below (unspecified division) Person 30 62 113
Number of employees aged 30 to 50 Person 3069 2885 107
Number of employees aged 30 to 50 (Chinese Mainland, Hong Kong, Macau and overseas) Person 644 435 113
Number of employees aged 30 to 50 (unspecified division) Person 137 151 113
Number of employees aged 50 or above Person 161 193 107
Number of employees aged 50 or above (Chinese Mainland, Hong Kong, Macau and overseas) Person 35 34 113
Number of employees aged 50 or above (unspecified division) Person 2 4 113
Number of employees in Hong Kong, Macau and overseas Person 23 18 107, 112, 113
Number of employees in the Chinese Mainland Person 800 199 107, 112, 113
Number of entry-level employees Person 140 1126 107, 114, 115
Number of entry-level employees (unspecified division) Person 43 53 113
Number of female senior management (including Board members) Person 7 7 107
Number of females Person 1005 949 107
Number of females (Chinese Mainland, Hong Kong, Macau and overseas) Person 221 131 113
Number of females (unspecified division) Person 47 76 113
Number of full-time employees Person 3651 3322 107
Number of general employees Person 2279 420 107, 114, 115
Number of general employees (unspecified division) Person 123 162 113
Number of male senior management (including Board members) Person 52 57 107
Number of males Person 2646 2373 107
Number of males (Chinese Mainland, Hong Kong, Macau and overseas) Person 607 420 113
Number of males (unspecified division) Person 122 141 113
Number of middle management Person 243 212 107
Number of middle management (Chinese Mainland, Hong Kong, Macau and overseas) Person 13 13 113
Number of middle management (unspecified division) Person 3 1 113
Number of senior management Person 56 64 107
Number of senior management (Chinese Mainland, Hong Kong, Macau and overseas) Person 2 4 113
Number of senior management (including Board members) aged 30 to 50 Person 33 42 107
Number of senior management (including Board members) aged 50 or above Person 26 22 107
Number of senior management (unspecified division) Person 1 113
Proportion of employees aged 30 or below % 11.5 7.3 107
Proportion of employees aged 30 or below (Chinese Mainland, Hong Kong, Macau and overseas) % 35.4 34 113
Proportion of employees aged 30 or below (unspecified division) % 7.1 25.4 113
Proportion of employees aged 30 to 50 % 84.1 86.9 107
Proportion of employees aged 30 to 50 (Chinese Mainland, Hong Kong, Macau and overseas) % 21 15 113
Proportion of employees aged 30 to 50 (unspecified division) % 4.5 5.2 113
Proportion of employees aged 50 or above % 4.4 5.8 107
Proportion of employees aged 50 or above (Chinese Mainland, Hong Kong, Macau and overseas) % 21.7 18 113
Proportion of employees aged 50 or above (unspecified division) % 1.2 2.1 113
Proportion of employees covered by the performance management system % 100 100 115
Proportion of employees in Hong Kong, Macau and overseas % 20.6 3.7 107, 112, 113
Proportion of employees in the Chinese Mainland % 96.3 96.3 107, 112, 113
Proportion of entry-level employees % 29.4 33.9 107, 114, 115
Proportion of entry-level employees (unspecified division) % 4 4.7 113
Proportion of females % 27.5 28.6 107
Proportion of females (Chinese Mainland, Hong Kong, Macau and overseas) % 22 14 113
Proportion of females (unspecified division) % 4.7 8.0 113
Proportion of full-time employees % 100 100 107
Proportion of general employees % 29.5 100 107, 114, 115
Proportion of general employees (unspecified division) % 5.4 8.4 113
Proportion of males % 72.5 71.4 107
Proportion of males (Chinese Mainland, Hong Kong, Macau and overseas) % 22.9 18 113
Proportion of males (unspecified division) % 4.6 5.9 113
Proportion of middle management % 6.7 6 107, 114
Proportion of middle management (unspecified division) % 1.2 0.5 113
Proportion of new employees % 4.6 6.5 112
Proportion of senior management % 1.5 1.9 107
Proportion of senior management (Chinese Mainland, Hong Kong, Macau and overseas) % 3.6 6 113
Proportion of senior management (unspecified division) % 1.6 113
Proportion of senior management hired from Hong Kong, Macau and overseas % 55.6 75 108
Proportion of senior management hired from the Chinese Mainland % 100 100 108
Ratio of newly hired male and female employees (male:female) 1.86:1 24
Total construction area of completed affordable housing projects million square meters 14.31 24
Total number of employees Person 3651 3322 107
Total number of new employees Person 169 217 112
Total number of senior management (including Board members) Person 59 64 107

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Employee turnover rate (unspecified division) % 22.68 17 113
Operating profit RMB billion 26.69 5
Total number of separated employees (unspecified division) Person 828 551 113
Voluntary employee turnover rate (unspecified division) % 8.6 35 113

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2023 2024 Report Pages
Fatality rate per RMB 100 million revenue (employees of COHL and its major contractors) 0.0003 24
Number of work-related fatalities (all) Person 1 1 114
Number of work-related fatality cases (all) / 1 1 114

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2023 2024 Report Pages
Proportion of employees covered by medical check-up % 100 100 114
Proportion of employees covered by supplementary medical insurance % 100 100 114

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2023 2024 Report Pages
Employee engagement Score, points 92 93 24, 114
Employee satisfaction Score, points 84 87 24, 114
Employees receiving trainings Person 3651 3322 114
Number of ESG training sessions for employees 15 16 115
Number of employee who received training on ethical conduct and conflict of interest Person-times 14604 13288 109
Number of females (employees receiving trainings) Person 1005 949 114
Number of males (employees receiving trainings) Person 2646 2373 114
Number of middle management (employees receiving trainings) Person 243 212 114
Number of participants in employee ESG training Person-times 1143 560 115
Number of senior management (employees receiving trainings) Person 56 64 114
Proportion of employees receiving trainings % 100 100 114
Proportion of females (employees receiving trainings) % 100 100 114
Proportion of males (employees receiving trainings) % 100 100 114
Proportion of middle management (employees receiving trainings) % 100 100 114
Proportion of senior management (employees receiving trainings) % 100 100 114
Quality training coverage for employees and major suppliers (including contractors) % 100 5
Quality training coverage of employees and major engineering construction labour of contractors % 100% 23
Responsible marketing training coverage for COLI employees and suppliers % 100 5
Responsible marketing training coverage of COLI employees and suppliers % 100% 23
Training activities coverage of employees % 100 24

The average training hours completed per employee by gender and employee category.

Indicator Unit 2023 2024 Report Pages
Average training hours per employee Hour 89 97 5, 115
Average training hours per entry-level employee Hour 92 97 115
Average training hours per female employee Hour 89 98 115
Average training hours per general employee Hour 85 94 115
Average training hours per male employee Hour 89 97 115
Average training hours per middle management Hour 110 125 115
Average training hours per senior management Hour 97 110 115
Average training per capita for employees hours 97 24
Hours of employee ESG training Hour 1166 1205 115
Total training hours for employees Hour 325028 323183 115
Total training time for employees hours 323183 24
Training hours for entry-level employees Hour 99168 109718 115
Training hours for female employees Hour 89445 93002 115
Training hours for general employees Hour 193715 179985 115
Training hours for male employees Hour 235583 230181 115
Training hours for middle management Hour 26730 26440 115
Training hours for senior management Hour 5415 7040 115

Number of suppliers by geographical region.

Indicator Unit 2023 2024 Report Pages
Equity attributable to shareholders RMB billion 380.6 5
Number of centralised procurement suppliers in the Central and Western Region 6 5 108
Number of centralised procurement suppliers in the Eastern Region 70 68 108
Number of centralised procurement suppliers in the Northern Region 17 18 108
Number of centralised procurement suppliers in the Southern Region 57 54 108
Number of contractors and non-centralised procurement suppliers 5703 5100 108
Number of contractors working on construction sites Person 133390 114
Number of strategic suppliers 101 198 108
Number of suppliers of centralised procurement 150 145 108
Proportion of procurement expenditure in strategic suppliers % 48 56 108
Total number of suppliers 5853 5245 108

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2023 2024 Report Pages
Proportion of business partners who signed the Supplier Code of Conduct and the Integrity Agreement % 100 100 109
Proportion of strategic suppliers receiving annual comprehensive appraisal % 100 100 108
Proportion of suppliers required to take rectifications against risks found from the annual comprehensive appraisal % 4 2 108
Training coverage of strategic suppliers of centralised procurement % 100 100 108

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2023 2024 Report Pages
Percentage of land lots for check projects acquired by the group and checked for risks of 100% % 100 24
Percentage of land lots for check projects checked for risks of 100% % 100 24
Proportion of new suppliers that were screened using environmental and social criteria % 100 100 108

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Coverage of new office tenants signing up the COOC Green Leasing Cooperation Plan % 100 5
Proportion of suppliers adopting green procurement standards % 69 5
Ratio of suppliers subject to green procurement standards % 69% 23

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2024 Report Pages
Percentage of newly built hotels equipped with mother and baby rooms % 93 24

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2023 2024 Report Pages
Customer data centre satisfaction score % 98.4 5
Customer data centres cover business location % 100 5
Customer satisfaction of top 20 real estate enterprises by sales TOP3 5
Customer satisfaction score (industry quartile) 90 5
Customer satisfaction score at the residential project sales sites % 92% 23
Customer satisfaction score with apartment sales offices % 90% 23
Customer satisfaction score with residential project handover % 90% 23
Customer satisfaction score with shopping malls % 86% 23
Dividends recognised as distributions during the year RMB'000 7565651 7498121 108
Gross margin % 17.7 5
Net assets RMB billion 401.8 5
Net profit margin attributable to shareholders % 8.4 5
Percentage of shopping centres equipped with mother and baby rooms % 93 24
Repair service satisfaction score (industry quartile) 95 5
Response rate within 24 hours for customer complaints % 98.6% 23
Response rate within 30 minutes for customer complaints % 94% 23

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2024 Report Pages
Cumulative number of patents on green building technologies 110 5

Description of quality assurance process and recall procedures.

Indicator Unit 2023 2024 Report Pages
Conformity ratio of raw materials in random checks % 99 99 108
Conformity ratio of raw materials in random third-party checks % 95 94 108
Direct operating costs RMB'000 161371266 152389366 108
ISO 9001 Quality Management System Certification coverage of revenue from major businesses and operations % 99% 23
ISO 9001:2015 certification coverage of COLI's revenue from major businesses and operations % >99% 5
Number of quality and safety honours and awards received 90 5
Percentage of projects identified with poor quality in interim assessment (B- and C grades) % 3.45% 23
Percentage of projects with third-party quality and safety assessment grade B and above % >95 5
Quality satisfaction reaches top 90% in the industry; no projects below top 75% % 90% 23
Serious problem found at delivery assessment % 0.06% 23

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2023 2024 Report Pages
Proportion of employees being regulated under Employee Code of Conduct and Compliance Commitment % 100 100 109
Proportion of employees of the Company and its subsidiaries, associates and joint ventures who signed the Work Integrity Responsibility Statement % 100 100 109

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2023 2024 Report Pages
Average number of anti-corruption training courses received by each director (COLI) / 7 2 109
Average number of anti-corruption training hours per director (COLI) Hours 14.3 9.6 109
Average number of anti-corruption training sessions received by each director (COLI) / 4.7 2.5 109
Number of anti-corruption training courses for employees (COLI) / 59 75 109
Number of anti-corruption training hours for employees (COLI) Hour 2289177 3527964 109
Number of directors who received anti-corruption training (COLI) Person 9 8 109
Number of employees who received anti-corruption training (COLI) Person 3651 3322 109
Number of employees who received training on ethical conduct and conflict of interest Person 3651 3322 109
Number of training courses on ethical conduct and conflict of interest for employees / 4 4 109
Number of training hours on ethical conduct and conflict of interest for employees Hour 722898 757416 109
Number of training sessions on ethical conduct and conflict of interest for employees / 418 531 109
Proportion of directors who received anti-corruption training (COLI) % 100 100 109
Proportion of employees who received anti-corruption training (COLI) % 100 100 109
Proportion of employees who received anti-corruption training (subsidiaries, joint ventures and associates) % 100 100 109

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2023 2024 Report Pages
Number of households provided with health and care services households 3800 24
Number of students who completed high school with the help of the 'COC Pearl Class' Nearly 100 5
Number of sustainable community concepts promoted households 9300 24
Total investment in charity RMB 6608000 4470000 109
WELL certification for 12 projects under construction and in operation cumulatively projects 12 23

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2023 2024 Report Pages
2018 to date, cumulative consumption support of nation's various types of agricultural products RMB million >28 5
Cumulative construction and completion of affordable housing million square metres 14.31 5
Cumulative donations RMB million >200 5
Cumulative donations for the construction of China Overseas Hope Primary Schools schools 16 5
Number of elderly care beds operated nearly beds 1000 24
Revenue RMB billion, RMB'000 202524069 185154027 5, 108
Total hours of employees participating in volunteer services Hour 4890 4990 109
Total number of employees participating in volunteer services Person 660 715 109

The types of emissions and respective emissions data.

Standard Indicator Unit 2024
Airborne Particulate Matter (PM) Emissions kg 995
NOâ‚“ Emissions kg 11012

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Direct GHG Emissions (Scope 1) Tonne CO2e 10376 8162
Indirect Energy Emissions (Scope 2) Tonne CO2e 134077 148521
Total GHG Emissions Tonne CO2e 144453 156684
Total GHG Emissions Intensity (By Revenue) Tonne CO2e/RMB million 0.17 0.85
Total Other Indirect Energy Emissions (Scope 3) Tonne CO2e 2600

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Hazardous Electronic Waste kg 2828 4798
Hazardous Waste (Used Batteries) kg 611 831
Total Hazardous Waste kg 59206 28636
Total Hazardous Waste Intensity (By Revenue) kg/RMB million 0.29 0.15

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Glass Waste kg 3062 5100
Non-Hazardous Waste (Construction Waste) Tonne 33418 4457
Non-Hazardous Waste (Domestic Waste) Tonne 236156 58955
Non-Hazardous Waste (Kitchen Waste) Tonne 2356 861
Non-Hazardous Waste Recycled kg 39791 294221
Paper Waste kg 27654 52801
Total Non-Hazardous Waste Intensity (By Revenue) Tonne/RMB million 1.46 0.45

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Target Reduction in GHG Intensity Percentage by 2030 Compared to 2019 % 30

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Diesel Fuel Consumption MWh 2864 2997
Direct Energy Intensity (By Revenue) MWh/RMB million 0.14 0.22
Energy Consumption Intensity (By Revenue) MWh/RMB 1.39 1.68
Gasoline Consumption MWh 346 5462
Indirect Energy Intensity (By Revenue) MWh/RMB million 1.25 1.47
LNG Consumption MWh 171 9
LPG Consumption MWh 1671 1201
Natural Gas Consumption MWh 24115 30550
Purchased Electricity MWh 194380 232413
Purchased Heating MWh 58641 39306
Total Direct Energy Consumption MWh 29167 40219
Total Energy Consumption MWh 282189 311938
Total Indirect Energy Consumption MWh 253021 271719
Total Non-Renewable Fuel Consumption MWh 29167 40219
Total Purchased Energy MWh 253021 271719

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Municipal Water Consumption m³ 4242320 1987661
Total Water Withdrawal m³ 4242320 1987661
Water Consumption m³ 4242320 1987661
Water Consumption Intensity (By Revenue) m³/RMB million 20.95 10.74

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2023 2024
Number of Employees Aged 30-50 Person 3069 2885
Number of Employees Aged Above 50 Person 161 193
Number of Employees Aged Below 30 Person 421 244
Number of Female Employees Person 1005 949
Number of Full-time Employees Person 3651 3322
Number of General Employees Person 2279 1920
Number of Male Employees Person 2646 2373
Number of Middle Management Employees Person 243 212
Number of New Employees Person 169 217
Number of Senior Management Employees Person 59 64
Number of Senior Management Employees (Female) Person 7 7
Number of Senior Management Employees (Male) Person 52 57
Number of Total Employees Person 3651 3322
Percentage of Employees Aged 30-50 % 84.1 86.9
Percentage of Employees Aged Above 50 % 4.4 5.8
Percentage of Employees Aged Below 30 % 11.5 7.3
Percentage of Female Employees % 27.5 28.6
Percentage of Full-time Employees % 100 100
Percentage of General Employees % 62.4 57.8
Percentage of Male Employees % 72.5 71.4
Percentage of Middle Management Employees % 6.7 6.4
Percentage of New Employees % 4.6 6.5
Percentage of Senior Management Employees % 1.5 1.9

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2023 2024
Turnover Rate of Total Employees % 22.68 17

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2023 2024
Number of Fatalities as a Result of Work-related Injuries Person 1 1
Number of Work-related Fatalities Person 1 1

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2023 2024
Health Check Coverage for Employees % 100 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2023 2024
Percentage of Employees Trained % 100 100
Percentage of Trained Female Employees % 100 100
Percentage of Trained Male Employees % 100 100
Percentage of Trained Middle Management % 100 100
Percentage of Trained Senior Management % 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2023 2024
Average Training Hours (Female) Hour 89 98
Average Training Hours (General Employees) Hour 85 94
Average Training Hours (Male) Hour 89 97
Average Training Hours (Middle Management) Hour 110 125
Average Training Hours (Senior Management) Hour 97 110
Average Training Hours per Employee Hour 89 97
Total Training Hours Hour 325028 323183
Training Hours of ESG Hour 1166 1205

Number of suppliers by geographical region.

Standard Indicator Unit 2023 2024
Number of Suppliers in Central China 6 5
Number of Suppliers in East China 70 68
Number of Suppliers in North China 17 18
Number of Suppliers in South China 57 54
Number of Total Suppliers 5853 5245

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2023 2024
Number of Suppliers Signing Social Responsibility Code % 100 100

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit 2023 2024
Number of Suppliers Participated in Sustainability Risk Assessment % 100 100

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Standard Indicator Unit 2024
Percentage of Suppliers Adopting Green Procurement Standards % 69

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2024
Accumulative Number of Patents Granted 110

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2023 2024
Passing Rate of Third-party Accreditation Performed under the Quality Management System % 95 94

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Standard Indicator Unit 2023 2024
Percentage of Employees Anti-corruption Policies have been Communicated to % 100 100

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2023 2024
Anti-corruption Training Coverage among Directors and Management % 100 100
Average Anti-corruption Training Hours for Directors and Management Hours 14.3 9.6
Average Hours of Anti-corruption Training Hours 14.3 9.6
Coverage Rate of Ethical Standards and Anti-Corruption Training % 100 100
Coverage of Anti-corruption Training for Employees % 100 100
Number of Anti-corruption Training Session / 4.7 2.5
Number of Directors and Management Attendance for Anti-corruption Training Person 9 8
Number of General Employees Attendance for Anti-corruption Training Person 3651 3322
Number of People Participated in Ethical Standards and Anti-corruption Training Person 3651 3322
Total Anti-corruption Training Hours for Directors and Management Hour 128.7 76.8
Total Hours of Anti-corruption Training Hour 2289177 3527964
Total Hours of Anti-corruption Training for Employees Hour 2289177 3527964

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2023 2024
Total Social Investment RMB 6608000 4470000
Total Volunteer Service Hours Hour 4890 4990