2024 SUSTAINABILITY (ESG) Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Carbon dioxide emissions | ton | 9943049.82 | 20250351.29 | 23171091.36 | 47 |
| Carbon dioxide emissions per ton-km | ton/10000 ton-km | 12.16 | 10.35 | 9.41 | 47 |
| Density of Scope 1 emissions | ton/10000 ton-km | 12.24 | 10.87 | 9.43 | 47 |
| Density of Scope 2 emissions | ton/10000 ton-km | 0.15 | 0.07 | 0.06 | 47 |
| Scope 1 emissions | ton | 9823624.37 | 20104649.29 | 23016104.43 | 47 |
| Scope 2 emissions | ton | 119467.56 | 125702.00 | 155981.93 | 47 |
| Scope I emissions | 10000 tons | 982.36 | 2012.47 | 2381.61 | 36 |
| Scope II emissions | 10000 tons | 11.94 | 12.57 | 15.52 | 36 |
| Total CO2 emissions | 10000 tons | 994.30 | 2025.04 | 2397.13 | 36 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste produced | ton | 240.87 | 286.77 | 149 | 47 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste emission density | ton/10000 ton-km | 0.02 | 0.06 | 0.06 | 47 |
| Recycling electronic devices | 2681 | 47 | |||
| Recycling electronic devices (Shanghai area) | 1266 | 47 | |||
| Sewage discharge | ton | 3577025.10 | 3070723.09 | 3967226.27 | 47 |
| Total non-hazardous waste produced | ton | 14367 | 36671 | 36640 | 47 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total carbon emission allowance | ton CO2e | 10192606 | 36 |
| Total carbon emission compliance volume | ton CO2e | 10571111 | 36 |
| Total carbon emission trading volume | ton CO2e | 378505 | 36 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| ATK (available ton kilometers) completion score | 0.21 | 36 | |||
| Aviation fuel consumption | kton | 3103.42 | 6387.10 | 7544.87 | 47 |
| Consumption of fossil energy | Thousand metric tons of standard coal | 9932.65 | 11060.63 | 47 | |
| Consumption of non-fossil energy | Thousand metric tons of standard coal | 0.45 | 0.36 | 47 | |
| Consumption of other petroleum | ton | 436.74 | 691.07 | 774.93 | 47 |
| Diesel consumption | Thousand liter | 7234.41 | 9740.11 | 10215.40 | 47 |
| Electricity consumption | 1000 kWh | 187135.00 | 192853.27 | 202416.01 | 47 |
| Energy consumption per RMB 10000 of operating revenue | TCM/RMB 10000 | 1.01 | 0.83 | 0.78 | 47 |
| Energy consumption per transport volume | tons jet aviation fuel/10000 ton-km | 3.87 | 3.44 | 2.99 | 47 |
| Fuel consumption available per ton-km | ton/10000 ton-km | 2.10 | 2.18 | 2.1 | 47 |
| Fuel consumption per flight hour | ton/hour | 3.18 | 3.25 | 2.82 | 47 |
| Gasoline consumption | Thousand liter | 1272.02 | 1533.11 | 1606.67 | 47 |
| LPG consumption | ton | 31.53 | 26.57 | 27.17 | 47 |
| Natural gas consumption | Thousand m³ | 6818.29 | 7780.15 | 7825.64 | 47 |
| Proportion of new generation aircraft in fleet | % | 21.8 | 25.7 | 31.6 | 36 |
| Sustainable aviation fuel (SAF) usage | ton | 20.34 | 63.64 | 637.27 | 36 |
| Total energy consumption | TCM/10000 operating revenue | 4642823.73 | 9463401.46 | 11160635.08 | 47 |
| Total transport volume | 100 million ton-km | 82.55 | 186.62 | 252.40 | 46 |
| Utilization rate of aircraft | hour/day | 4.02 | 8.16 | 9.15 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | kton, kton/10000 ton-km | 4131.19 | 4119.49 | 4200.36 | 47 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Accumulated fuel savings | million tons | 0.216 | 36 | ||
| Fuel saving | 10000 ton | 5.4 | 1.7 | 21.6 | 47 |
| Fuel saving (CO2 emission reduction) | 10000 tons | 17.01 | 5.36 | 68.04 | 36 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average age of aircraft | year | 8.1 | 46 | ||
| Collective contract signing rate | % | 100 | 100 | 100 | 47 |
| Coverage rate of Enterprise annuity | % | 94.22 | 95.02 | 97.16 | 48 |
| Coverage rate of social insurance | % | 100 | 100 | 100 | 48 |
| Distribution of age - Aged above 50 | % | 13.09 | 13.17 | 13.35 | 48 |
| Distribution of age - Aged below 30 | % | 35.39 | 35.32 | 35.17 | 48 |
| Distribution of age - Aged between 31 and 40 | % | 31.93 | 31.93 | 32.04 | 48 |
| Distribution of age - Aged between 41 and 50 | % | 19.58 | 19.58 | 19.44 | 48 |
| Distribution of educational structure - Bachelor | % | 34.98 | 34.98 | 28.14 | 48 |
| Distribution of educational structure - Junior College and below | % | 61.45 | 61.45 | 67.41 | 48 |
| Distribution of educational structure - Master and above | % | 3.57 | 3.57 | 4.45 | 48 |
| Distribution of major - Financial staff | 1324 | 1324 | 1374 | 48 | |
| Distribution of major - Flight crew and security guards | 5054 | 5054 | 5127 | 48 | |
| Distribution of major - Ground services and others | 28438 | 25464 | 28085 | 48 | |
| Distribution of major - Management personnel | 3621 | 3621 | 3582 | 48 | |
| Distribution of major - Pilots | 10049 | 10049 | 11612 | 48 | |
| Distribution of major - Professional technicians | 14642 | 14642 | 15121 | 48 | |
| Distribution of major - Salesmen | 3645 | 3249 | 3274 | 48 | |
| Flight hours | 10000 hour | 107.72 | 228.17 | 261.2 | 46 |
| Labor contract signing rate | % | 100 | 100 | 100 | 47 |
| Number of employees | 89193 | 81781 | 85168 | 47 | |
| Number of ethnic minority employees | 873 | 831 | 646 | 47 | |
| Number of foreign employees | 4 | 4 | 4 | 47 | |
| Operating revenue | RMB billion | 49.41 | 113.74 | 132.12 | 46 |
| Percentage of female employees | % | Female: 12.4 | Female: 10.6 | Female: 12.7 | 47 |
| Proportion of senior executives by gender and age | 2891 | 3064 | 3273 | 47 | |
| Special passengers - Hongqiao International Airport and Pudong International Airport | 29252 | 89751 | 4206386 | 47 | |
| Starting salary for contract employees in major operating locations - Beijing | RMB | 6129 | 6129 | 6129 | 48 |
| Starting salary for contract employees in major operating locations - Kunming | RMB | 5489 | 5489 | 5489 | 48 |
| Starting salary for contract employees in major operating locations - Shanghai | RMB | 6620 | 6620 | 6620 | 48 |
| Total assets | RMB billion | 269.19 | 282.49 | 276.4 | 46 |
| Total number of employees by gender - Female | 29073 | 29073 | 31073 | 48 | |
| Total number of employees by gender - Male | 50770 | 45803 | 51675 | 48 | |
| Total number of employees by region - Beijing | 7187 | 7187 | 7231 | 48 | |
| Total number of employees by region - Kunming | 8070 | 7682 | 7530 | 48 | |
| Total number of employees by region - Others | 29043 | 25464 | 28501 | 48 | |
| Total number of employees by region - Shanghai | 34543 | 34543 | 35486 | 48 | |
| Total remuneration for employees | RMB billion | 15.32 | 13.29 | 14.19 | 47 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Passenger turnover | million | 42.51 | 115.64 | 146.06 | 46 |
| Total employee turnover rate | % | 4.44 | 4.18 | 3.80 | 48 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Incident rate per ten thousand hours | 0.004 | 0.004 | 0.015 | 46 | |
| Incidents | 1 | 1 | 1 | 46 | |
| Work injuries | 31 | 31 | 77 | 48 | |
| Work-related fatalities | 1 | 48 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees who received health examinations | % | 73 | 73 | 72 | 48 |
| Safe ground driving distance | 10000km | 472.4 | 430.66 | 571.34 | 46 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Investment in smart technologies | RMB million | 34.81 | 36.18 | 36.18 | 46 |
| Participants in EAP consultation | hours, times | 4690 | 4057 | 9465 | 48 |
| Proportion of employees accepting performance appraisal - Management personnel | % | 100 | 100 | 100 | 48 |
| Proportion of employees accepting performance appraisal - Ordinary employees | % | 100 | 100 | 100 | 48 |
| Proportion of trained employees by gender and category of employees - Female | % | 43.5 | 37.2 | 35.5 | 48 |
| Proportion of trained employees by gender and category of employees - Male | % | 56.5 | 62.8 | 64.5 | 48 |
| Proportion of trained employees by gender and category of employees - Management personnel | % | 5.6 | 6.9 | 5.6 | 48 |
| Proportion of trained employees by gender and category of employees - Ordinary employees | % | 94.4 | 93.1 | 94.4 | 48 |
| Training participants | 10000 | 226.82 | 137.46 | 208.04 | 48 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Simulator training hours | hour | 151360.4 | 190450.4 | 207107.0 | 46 |
| Total investment in trainings | RMB/100 million | 1.12 | 1.26 | 1.52 | 48 |
| Training hours per employee - Female | hour | 99.8 | 92.2 | 120.8 | 48 |
| Training hours per employee - Male | hour | 104.4 | 118.9 | 116.7 | 48 |
| Training hours per employee - Management personnel | hour | 99.0 | 92.2 | 120.8 | 48 |
| Training hours per employee - Ordinary employees | hour | 103.7 | 118.9 | 116.7 | 48 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Domestic destinations of 'Through Check-in' flights | 75 | 75 | 107 | 47 | |
| Number of destination countries/regions | 41 | 51 | 46 | ||
| Number of destinations | 1000 | 1000 | 46 | ||
| Number of distributors - Domestic | 1760 | 1800 | 1504 | 46 | |
| Number of distributors - Overseas/subsidiary jurisdiction | 1611 | 1254 | 1050 | 46 | |
| Number of suppliers | 3766 | 4392 | 5166 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Baggage mishandling rate | thousandths | 2.34 | 2.67 | 3.33 | 46 |
| Complaints about passenger privacy - cases of suspected passenger information leakage | cases | 2 | 5 | 46 | |
| Complaints about passenger privacy - cases of test messaging scams | cases | 1 | 46 | ||
| Complaints about passenger privacy - cases of unauthorized text point losses | cases | 103 | 265 | 80 | 46 |
| Complaints from passengers | 10423 | 20779 | 17960 | 46 | |
| Complaints handling rate | % | 100 | 100 | 100 | 46 |
| Copies of passenger satisfaction questionnaires | 10000 | 82.0 | 51.4 | 110 | 46 |
| Coverage of self check-in machines in domestic terminals | % | 100 | 100 | 100 | 47 |
| Flight punctuality rate | % | 95.69 | 81.46 | 84.42 | 46 |
| Number of passenger commendation letters | 11304 | 20490 | 24162 | 46 | |
| Passenger satisfaction (full score of 100 points) | point | 96.19 | 96.61 | 93.7 | 46 |
| Self check-in for domestic flights | % | 45.08 | 59.73 | 66.12 | 46 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of code-sharing routes | 1018 | 1618 | 1771 | 46 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of Fly-Fi fleets | 99 | 106 | 107 | 46 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Interest payment | RMB billion | 6.83 | 6.56 | 5.148 | 46 |
| Total tax payment | RMB billion | 2.22 | 5.52 | 5.69 | 46 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Contract compliance | % | 100 | 100 | 100 | 46 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employees participating in volunteering activities | 85000 | 22571 | 27353 | 48 | |
| Investment in fixed pointed poverty alleviation | 10000 RMB | 4172.77 | 4314.1 | 4403.73 | 48 |
| People benefited from public welfare activities | 186000 | 180560 | 193200 | 48 | |
| Public welfare projects | 2148 | 2540 | 1382 | 48 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Financial support for disadvantaged employees | 10000 RMB | 349 | 158.6 | 166 | 48 |
| Number of routes | 814 | 1279 | 1019 | 46 | |
| Public welfare service | 10000 hours | 20 | 18.05 | 20 | 48 |
| Special flights | 863 | 417 | 48 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton | 9823624.37 | 20104649.29 | 23016104.43 |
| Indirect Energy Emissions (Scope 2) | ton | 119467.56 | 125702 | 155981.93 |
| Scope 1 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 12.24 | 10.87 | 9.43 |
| Scope 2 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 0.15 | 0.07 | 0.06 |
| Total GHG Emissions | ton | 9943049.82 | 20250351.29 | 23171091.36 |
| Total GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 12.16 | 10.35 | 9.41 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 240.87 | 286.77 | 149 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | None | 2681 | 1266 | |
| Non-Hazardous Waste Disposed | ton | 14367 | 36671 | 36640 |
| Total Non-Hazardous Waste Intensity (By Unit Product) | ton/10000 ton-km | 0.02 | 0.06 | 0.06 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Thousand liter | 7234.41 | 9740.11 | 10215.4 |
| Energy Consumption Intensity (By Revenue) | TCM/RMB 10000 | 1.01 | 0.83 | 0.78 |
| Fossil Fuel Consumption | Thousand metric tons of standard coal | 9932.65 | 11060.63 | |
| Gasoline Consumption | Thousand liter | 1272.02 | 1533.11 | 1606.67 |
| LPG Consumption | ton | 31.53 | 26.57 | 27.17 |
| Natural Gas Consumption | Thousand m³ | 6818.29 | 7780.15 | 7825.64 |
| Purchased Electricity | 1000 kWh | 187135 | 192853.27 | 202416.01 |
| Renewable Energy Consumption | Thousand metric tons of standard coal | 0.45 | 0.36 | |
| Total Energy Consumption | TCM/10000 operating revenue | 4642823.73 | 9463401.46 | 11160635.08 |
| Total Indirect Energy Consumption | 1000 kWh | 187135 | 192853.27 | 202416.01 |
| Total Non-Renewable Fuel Consumption | kton | 3103.42 | 6387.1 | 7544.87 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Wastewater Discharge | ton | 3577025.1 | 3070723.09 | 3967226.27 |
| Water Consumption | kton | 4131.19 | 4119.49 | 4200.36 |
| Water Consumption Intensity (By Revenue) | kton/10000 ton-km | 4.95 | 2.22 | 1.75 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Female Employees | 29073 | 29073 | 31073 | |
| Number of Male Employees | 50770 | 45803 | 51675 | |
| Number of Total Employees | 89193 | 81781 | 85168 | |
| Percentage of Employees Aged 30-50 | % | 51.51 | 51.51 | 51.48 |
| Percentage of Employees Aged Above 50 | % | 13.09 | 13.17 | 13.35 |
| Percentage of Employees Aged Below 30 | % | 35.39 | 35.32 | 35.17 |
| Percentage of Female Employees | % | 12.4 | 10.6 | 12.7 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | % | 4.44 | 4.18 | 3.8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | persons | 1 | ||
| Number of Fatalities of the Last 3 Years | persons | 1 | 1 | 1 |
| Number of Work-related Fatalities | persons | 1 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 73 | 73 | 72 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 43.5 | 37.2 | 35.5 |
| Percentage of Trained General Employees | % | 94.4 | 93.1 | 94.4 |
| Percentage of Trained Male Employees | % | 56.5 | 62.8 | 64.5 |
| Percentage of Trained Senior Management | % | 5.6 | 6.9 | 5.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 99.8 | 92.2 | 120.8 |
| Average Training Hours (General Staff) | hour | 103.7 | 118.9 | 116.7 |
| Average Training Hours (Male) | hour | 104.4 | 118.9 | 116.7 |
| Average Training Hours (Senior Management) | hour | 99 | 92.2 | 120.8 |
| Total Training Hours | hour | 151360.4 | 190450.4 | 207107 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Total Suppliers | 3766 | 4392 | 5166 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 99.45 | -13.57 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | 10423 | 20779 | 17960 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 | 100 | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Social Investment | 10000 RMB | 349 | 158.6 | 166 |
| Total Volunteer Service Hours | hours | 200000 | 180500 | 200000 |