2024 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 baseline to reporting year | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Carbon emission intensity (Scope 1 and 2) | kg CO2e/m² | 146 | 112 | 106 | 26 | |
| Decrease in carbon intensity (Scope 1 and 2) per square metre (vs 2019 baseline) | % | 28 | 26 | |||
| Reduction of GHG emissions (Scope 1 and Scope 2, CO2e, CH4, N2O gases) | metric tons of CO2e | 319632 | 109 | |||
| Scope 1 GHG Emissions (Location-based) | '000 tonnes CO2e | 150 | 26 | |||
| Scope 1 GHG emissions (Operating hotels and investment properties) | '000 tonnes CO2e | 107 | 150 | 150 | 90 | |
| Scope 1 and 2 GHG Emissions (Location-based, total) | '000 tonnes CO2e | 749 | 869 | 842 | 26 | |
| Scope 1 and 2 GHG emissions (Location-based, Operating hotels and investment properties) | '000 tonnes CO2e | 749 | 869 | 842 | 90 | |
| Scope 1 and 2 GHG intensity (Operating hotels and investment properties) | kg CO2e/m² | 94 | 112 | 106 | 90 | |
| Scope 2 GHG Emissions (Location-based) | '000 tonnes CO2e | 692 | 26 | |||
| Scope 2 GHG emissions (Location-based, Operating hotels and investment properties) | '000 tonnes CO2e | 642 | 719 | 692 | 90 | |
| Scope 2 GHG emissions (Market-based, Operating hotels and investment properties) | '000 tonnes CO2e | 717 | 681 | 90 | ||
| Scope 3 GHG Emissions (Location-based) | '000 tonnes CO2e | 742 | 26 | |||
| Scope 3 GHG Emissions Category 1 Purchased goods and services | '000 tonnes CO2e | 415 | 26 | |||
| Scope 3 GHG Emissions Category 13 Downstream leased assets | '000 tonnes CO2e | 35 | 26 | |||
| Scope 3 GHG Emissions Category 15 Investments | '000 tonnes CO2e | 40 | 26 | |||
| Scope 3 GHG Emissions Category 2 Capital goods | '000 tonnes CO2e | 39 | 26 | |||
| Scope 3 GHG Emissions Category 3 Fuel- and energy-related activities | '000 tonnes CO2e | 160 | 26 | |||
| Scope 3 GHG Emissions Category 5 Waste generated in operations | '000 tonnes CO2e | 21 | 26 | |||
| Scope 3 GHG Emissions Category 7 Employee commuting | '000 tonnes CO2e | 23 | 26 | |||
| Scope 3 GHG emissions (Operating hotels and investment properties) | '000 tonnes CO2e | 742 | 90 | |||
| Scope 3 GHG emissions - Business travel (Shangri-La) | tonnes CO2e | 2552 | 96 | |||
| Scope 3 GHG emissions - Capital goods (Shangri-La) | tonnes CO2e | 38665 | 96 | |||
| Scope 3 GHG emissions - Fuel- and energy-related activities not included in Scope 1 or Scope 2 (Shangri-La) | tonnes CO2e | 159540 | 96 | |||
| Scope 3 GHG emissions - Purchased goods and services (Shangri-La) | tonnes CO2e | 415493 | 96 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste - Diversion rate | % | 22 | 13 | 32 | 91 |
| Hazardous waste - Diverted | tonnes | 33.7 | 18.4 | 60.8 | 91 |
| Hazardous waste - Landfill and Incinerated with Energy Recovery | tonnes | 117.7 | 120.6 | 128.7 | 91 |
| Hazardous waste - Total | tonnes | 151.5 | 139.0 | 189.5 | 91 |
| Hazardous waste generated | thousand tonnes | 0.2 | 31 | ||
| Scope 3 GHG emissions - Waste generated in operations (Shangri-La) | tonnes CO2e | 20514 | 96 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Decrease in single-use plastic in grams per occupied room night (vs. 2019 baseline) | % | 47 | 30 | ||
| Food waste - Diverted | '000 tonnes | 7.4 | 8.4 | 9.5 | 91 |
| Food waste - Landfill and Incinerated with Energy Recovery | '000 tonnes | 2.6 | 6.5 | 4.6 | 91 |
| Non-hazardous waste - Diversion rate | % | 44 | 29 | 27 | 91 |
| Non-hazardous waste - Diverted | '000 tonnes | 12.1 | 12.0 | 13.9 | 91 |
| Non-hazardous waste - Landfill and Incinerated with Energy Recovery | '000 tonnes | 15.7 | 28.9 | 37.1 | 91 |
| Non-hazardous waste - Total | '000 tonnes | 27.8 | 40.8 | 51.0 | 91 |
| Non-hazardous waste diverted | thousand tonnes | 14 | 31 | ||
| Non-hazardous waste generated | thousand tonnes | 51 | 31 | ||
| Non-hazardous waste sent to landfill and incinerated with energy recovery | thousand tonnes | 37 | 31 | ||
| Single-use plastics consumption (tonnes) - Group | tonnes | 1020 | 1038 | 961 | 30 |
| Single-use plastics intensity | g/occupied room night | 150 | 104 | 93 | 91 |
| Single-use plastics intensity (g/occupied room night) - Group | g/occupied room night | 150 | 104 | 93 | 30 |
| Total food waste | '000 tonnes | 10.0 | 14.9 | 14.1 | 91 |
| Total single-use plastic waste | tonnes | 1020 | 1038 | 961 | 91 |
| Total waste generated (Hazardous + Non-hazardous) | thousand tonnes | 51 | 31 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Carbon emission intensity target (Scope 1 and 2) | kg CO2e/m² | 146 | 144 | 136 | 26 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Hazardous waste diverted | thousand tonnes | 0.06 | 31 |
| Hazardous waste sent to landfill and incinerated with energy recovery | thousand tonnes | 0.13 | 31 |
| Non-hazardous waste treatment: Anaerobic digestion | thousand tonnes | 2.3 | 31 |
| Non-hazardous waste treatment: Compost | thousand tonnes | 5.5 | 31 |
| Non-hazardous waste treatment: Converted to animal feed | thousand tonnes | 1.4 | 31 |
| Non-hazardous waste treatment: Food donation | thousand tonnes | 0.02 | 31 |
| Non-hazardous waste treatment: Incinerated with energy recovery | thousand tonnes | 7.9 | 31 |
| Non-hazardous waste treatment: Landfill | thousand tonnes | 29.2 | 31 |
| Non-hazardous waste treatment: ORCA digester | thousand tonnes | 0.3 | 31 |
| Non-hazardous waste treatment: Recycling | thousand tonnes | 4.4 | 31 |
| Single-use plastics intensity target (g/occupied room night) - Group | g/occupied room night | 110 | 30 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Decrease in energy intensity in kWh per square metre (vs 2019 baseline) | % | 14 | 27 | ||
| Diesel consumption (Operating hotels and investment properties) | GWh | 103 | 110 | 118 | 90 |
| Electricity consumption (Operating hotels and investment properties) | GWh | 956 | 1103 | 1110 | 90 |
| Energy intensity | kWh/m² | 273 | 240 | 237 | 27 |
| Energy intensity (Operating hotels and investment properties) | kWh/m² | 207 | 240 | 237 | 90 |
| Energy mix - Chilled Water | GWh | 59 | 27 | ||
| Energy mix - Diesel | GWh | 118 | 27 | ||
| Energy mix - Electricity | GWh | 1110 | 27 | ||
| Energy mix - Gasoline | GWh | 5 | 27 | ||
| Energy mix - LPG | GWh | 46 | 27 | ||
| Energy mix - Natural Gas | GWh | 423 | 27 | ||
| Energy mix - Purchased Heat | GWh | 111 | 27 | ||
| Gasoline consumption (Operating hotels and investment properties) | GWh | 4 | 5 | 5 | 90 |
| LPG consumption (Operating hotels and investment properties) | GWh | 48 | 56 | 59 | 90 |
| Natural gas consumption (Operating hotels and investment properties) | GWh | 379 | 440 | 423 | 90 |
| Purchased heat consumption (Operating hotels and investment properties) | GWh | 120 | 116 | 111 | 90 |
| Total energy consumption (Operating hotels and investment properties) | GWh | 1645 | 1868 | 1873 | 90 |
| Total energy use | GWh | 1465 | 1868 | 1873 | 27 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Chilled water consumption (Operating hotels and investment properties) | GWh | 34 | 39 | 46 | 90 |
| Decrease in water intensity in m³ per occupied room night (vs 2019 baseline) | % | 8.3 | 29 | ||
| Total water use | ML | 13013 | 16302 | 16747 | 29 |
| Water intensity (Operating hotels and investment properties) | m³/occupied room night | 1.9 | 1.65 | 1.63 | 90 |
| Water intensity (m³/occupied room night) | m³/occupied room night | 1.77 | 1.65 | 1.63 | 29 |
| Water withdrawal (Operating hotels and investment properties) | ML | 13013 | 16302 | 16747 | 90 |
| Water withdrawal by source - Brackish surface water/Seawater | ML/year | 1026 | 29 | ||
| Water withdrawal by source - Groundwater-renewable | ML/year | 147 | 29 | ||
| Water withdrawal by source - Third-party sources | ML/year | 15574 | 29 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2030 | Report Pages |
|---|---|---|---|---|
| Energy intensity reduction target | %, kWh/m² | 254 | 23 | 27 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of water withdrawal in regions with high or extremely high baseline water stress (Operating hotels and investment properties) | % | 31 | 90 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Reduction in annual plastic water bottle consumption - Shangri-La Bengaluru | % | 91 | 30 | |
| Reduction in annual plastic water bottle consumption - Shangri-La Eros New Delhi | % | 95 | 30 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Certified green buildings | number | 36 | 34 | 42 | 91 |
| Number of properties participating in Rooted in Nature | 92 | 94 | 99 | 94 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Properties located in 100-year flood zones | number | 38 | 91 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee headcount - 30-50 years | 21297 | 21869 | 21448 | 92 | |
| Employee headcount - Female | 17401 | 18922 | 18698 | 92 | |
| Employee headcount - Function/Division Heads- VP level or above but excluding senior management | 73 | 70 | 87 | 92 | |
| Employee headcount - Hong Kong, Mongolia and Taiwan | 4551 | 4890 | 4905 | 92 | |
| Employee headcount - Japan and Korea | 235 | 260 | 293 | 92 | |
| Employee headcount - Mainland China | 19640 | 20930 | 20008 | 92 | |
| Employee headcount - Mainland China, Hong Kong SAR and Taiwan | 24191 | 25820 | 24913 | 92 | |
| Employee headcount - Male | 23345 | 24634 | 23873 | 92 | |
| Employee headcount - Managerial – M1-M3 | 7494 | 7862 | 7498 | 92 | |
| Employee headcount - Middle East, Europe, India, and Americas | 5203 | 5525 | 5125 | 92 | |
| Employee headcount - Non-managerial | 32251 | 34676 | 34027 | 92 | |
| Employee headcount - Over 50 years | 6680 | 6775 | 6943 | 92 | |
| Employee headcount - Rest of world | 16555 | 17736 | 17658 | 92 | |
| Employee headcount - Senior management | 7 | 6 | 6 | 92 | |
| Employee headcount - Senior managerial/Property Executive Committee - M4-M6 | 921 | 942 | 953 | 92 | |
| Employee headcount - Southeast Asia and Australasia | 11117 | 11951 | 12240 | 92 | |
| Employee headcount - Total | 40746 | 43556 | 42571 | 92 | |
| Employee headcount - Under 30 years | 12769 | 14912 | 14180 | 92 | |
| Female representation - Function/Division Heads- VP level or above but excluding senior management | % | 37% | 40% | 44% | 92 |
| Female representation - Management positions in revenue-generating functions | % | 44% | 44% | 44% | 92 |
| Female representation - Managerial – M1-M3 | % | 44% | 44% | 45% | 92 |
| Female representation - STEM-related positions | % | 7% | 92 | ||
| Female representation - Senior management | % | 14% | 17% | 33% | 92 |
| Female representation - Senior managerial/Property Executive Committee - M4-M6 | % | 39% | 39% | 41% | 92 |
| Female representation - Total headcount | % | 43% | 43% | 44% | 92 |
| Full-time Equivalent (FTE) | 45765 | 52003 | 53519 | 94 | |
| Number of new hires by age group: 30-50 years | 3733 | 3875 | 2547 | 93 | |
| Number of new hires by age group: Over 50 years | 534 | 742 | 406 | 93 | |
| Number of new hires by age group: Under 30 years | 6891 | 7959 | 6427 | 93 | |
| Number of new hires by gender: Female | 5048 | 6020 | 4790 | 93 | |
| Number of new hires by gender: Male | 6110 | 6556 | 4590 | 93 | |
| Number of new hires by location: Hong Kong, Mongolia and Taiwan | 1314 | 915 | 93 | ||
| Number of new hires by location: Japan and Korea | 82 | 81 | 93 | ||
| Number of new hires by location: Mainland China | 7234 | 5303 | 93 | ||
| Number of new hires by location: Mainland China, Hong Kong SAR and Taiwan | 6334 | 8548 | 5932 | 93 | |
| Number of new hires by location: Middle East, Europe, India, and Americas | 1253 | 890 | 93 | ||
| Number of new hires by location: Rest of World | 4824 | 4028 | 3448 | 93 | |
| Number of new hires by location: Southeast Asia and Australasia | 2693 | 2191 | 93 | ||
| People with Disabilities - % of total headcount | % | 1.4% | 1.2% | 1.2% | 92 |
| People with Disabilities - Number | 479 | 542 | 522 | 92 | |
| Ratio of basic salary and remuneration of women to men (managerial, female to male ratio) | 1.00:1.15 | 111 | |||
| Ratio of basic salary and remuneration of women to men (non-managerial, female to male ratio) | 1.00:0.97 | 111 | |||
| Ratio of basic salary and remuneration of women to men (overall, female to male ratio) | 1.00:1.06 | 111 | |||
| Total number of new hires | 11158 | 12576 | 9380 | 93 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 19 | 19 | 17 | 93 |
| Number of leavers by age group: 30-50 years | 3717 | 3512 | 3063 | 93 | |
| Number of leavers by age group: Over 50 years | 433 | 473 | 403 | 93 | |
| Number of leavers by age group: Under 30 years | 3756 | 4034 | 3706 | 93 | |
| Number of leavers by gender: Female | 3475 | 3542 | 3899 | 93 | |
| Number of leavers by gender: Male | 4431 | 4477 | 3273 | 93 | |
| Number of leavers by location: Hong Kong, Mongolia and Taiwan | 1066 | 774 | 93 | ||
| Number of leavers by location: Japan and Korea | 61 | 42 | 93 | ||
| Number of leavers by location: Mainland China | 3940 | 3652 | 93 | ||
| Number of leavers by location: Mainland China, Hong Kong SAR and Taiwan | 4634 | 5006 | 4190 | 93 | |
| Number of leavers by location: Middle East, Europe, India, and Americas | 1175 | 1253 | 93 | ||
| Number of leavers by location: Rest of World | 3272 | 3013 | 2982 | 93 | |
| Number of leavers by location: Southeast Asia and Australasia | 1777 | 1451 | 93 | ||
| Percentage of open positions filled by internal candidates | % | 12 | 93 | ||
| Total number of leavers | 7906 | 8019 | 7172 | 93 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee Work Injury Rate (per 100 FTE) | 3.2 | 2.7 | 2.8 | 94 | |
| Employee injury rate (incidents per 100 full-time equivalent employees) | incidents per 100 FTE | 3.2 | 2.7 | 2.8 | 56 |
| Total recorded injuries | 1462 | 1382 | 1478 | 94 | |
| Total recorded instances of work-related health issues | instances | 522 | 611 | 646 | 56, 94 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injuries | days | 11655 | 12867 | 15024 | 56, 94 |
| Number of employee recorded injuries | incidents | 1462 | 1382 | 1478 | 56 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours completed per Managerial employee (M1 and above) | hours | 41 | 9 | 6 | 94 |
| Average training hours completed per Non-managerial employee | hours | 35 | 70 | 46 | 94 |
| Average training hours completed per employee | hours | 36 | 58 | 38 | 94 |
| Average training hours completed per female employee | hours | 37 | 60 | 40 | 94 |
| Average training hours completed per male employee | hours | 35 | 55 | 37 | 94 |
| Average training spend (in USD) per employee | USD | 82 | 58 | 54 | 94 |
| Shangri-La Academy online training hours | hours | 1.5 million | 2.5 million | 1.6 million | 94 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of suppliers - Hong Kong | suppliers | 1615 | 60 |
| Number of suppliers - Mainland China | suppliers | 5448 | 60 |
| Number of suppliers - Malaysia | suppliers | 1186 | 60 |
| Number of suppliers - Philippines | suppliers | 962 | 60 |
| Number of suppliers - Remaining countries and regions | suppliers | 8299 | 60 |
| Number of suppliers - Singapore | suppliers | 1148 | 60 |
| Supplier spend by location - Hong Kong | % | 14 | 60 |
| Supplier spend by location - Mainland China | % | 42 | 60 |
| Supplier spend by location - Malaysia | % | 5 | 60 |
| Supplier spend by location - Philippines | % | 7 | 60 |
| Supplier spend by location - Remaining countries and regions | % | 24 | 60 |
| Supplier spend by location - Singapore | % | 8 | 60 |
| Total number of Tier 1 suppliers engaged | suppliers | 18700 | 60 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of suppliers who have accepted, acknowledged, or signed Supplier Code of Conduct | % | 98 | 60 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of largest suppliers assessed for risk (covering 27% of procurement spend) | suppliers | 100 | 60 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Rooted in Nature menu items | 2763 | 1648 | 2115 | 94 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Project expenses and donations (US$) - Children's education and health | US$ | 785500 | 516697 | 1257796 | 94 |
| Project expenses and donations (US$) - Culture and sports | US$ | 77419 | 119556 | 94 | |
| Project expenses and donations (US$) - Environment and climate action | US$ | 113928 | 55283 | 81839 | 94 |
| Project expenses and donations (US$) - Humanitarian aid | US$ | 600000 | 2255844 | 94 | |
| Project expenses and donations (US$) - Innovation | US$ | 51613 | 110194 | 94 | |
| Project expenses and donations (US$) - Others (includes SLC points donation from guests) | US$ | 89120 | 230531 | 225978 | 94 |
| Volunteering - Activities | 2410 | 2370 | 2017 | 94 | |
| Volunteering - Beneficiaries reached | people | 241701 | 138721 | 210670 | 94 |
| Volunteering - Volunteers | people | 21776 | 25841 | 23613 | 94 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Project expenses and donations (US$) - Total | US$ | 1588548 | 3187387 | 1790245 | 94 |
| Volunteering - Volunteer hours | hours | 126115 | 124260 | 121792 | 94 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 107000 | 150000 | 150000 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 642000 | 719000 | 692000 |
| Scope 1 GHG Emissions Intensity (By Area) | kg CO2e/m² | 94 | 112 | 106 |
| Scope 3 GHG Emissions (Business Travel) | tonnes CO2e | 2552 | ||
| Scope 3 GHG Emissions (Capital Goods) | tonnes CO2e | 39000 | ||
| Scope 3 GHG Emissions (Downstream Leased Assets) | tonnes CO2e | 35000 | ||
| Scope 3 GHG Emissions (Employee Commuting) | tonnes CO2e | 23000 | ||
| Scope 3 GHG Emissions (Investments) | tonnes CO2e | 40000 | ||
| Scope 3 GHG Emissions (Purchased Goods/Services) | tonnes CO2e | 415000 | ||
| Scope 3 GHG Emissions (Waste Generated in Operations) | tonnes CO2e | 21000 | ||
| Total GHG Emissions | tonnes CO2e | 749000 | 869000 | 842000 |
| Total GHG Emissions Intensity (By Area) | kg CO2e/m² | 146 | 112 | 106 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes CO2e | 160000 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diversion Rate of Hazardous Waste | % | 22 | 13 | 32 |
| Total Hazardous Waste | tonnes | 151.5 | 139 | 189.5 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | 44 | 29 | 27 |
| Non-Hazardous Waste (Domestic Waste) | '000 tonnes | 27.8 | 40.8 | 51 |
| Non-Hazardous Waste Disposed | '000 tonnes | 15.7 | 28.9 | 37.1 |
| Non-Hazardous Waste Recycled | '000 tonnes | 12.1 | 12 | 13.9 |
| Plastic Waste | tonnes | 1020 | 1038 | 961 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Target Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year | % | 1.37 | 5.56 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Single-use plastics intensity target (g/occupied room night) - Group | g/occupied room night | 110 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | GWh | 103 | 110 | 118 |
| Energy Consumption Intensity (By Area) | kWh/m² | 273 | 240 | 237 |
| Gasoline Consumption | GWh | 4 | 5 | 5 |
| LPG Consumption | GWh | 48 | 56 | 59 |
| Natural Gas Consumption | GWh | 379 | 440 | 423 |
| Purchased Cooling | GWh | 59 | ||
| Purchased Electricity | GWh | 956 | 1103 | 1110 |
| Purchased Heating | GWh | 120 | 116 | 111 |
| Total Energy Consumption | GWh | 1645 | 1868 | 1873 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Groundwater Withdrawal | ML/year | 147 | ||
| Surface Water Withdrawal | ML/year | 1026 | ||
| Third Party Water Consumption | ML/year | 15574 | ||
| Total Water Withdrawal | ML | 13013 | 16302 | 16747 |
| Water Withdrawal Intensity | m³/occupied room night | 1.77 | 1.65 | 1.63 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 | 2030 |
|---|---|---|---|
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | 23 | |
| Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 | % | 23 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 21297 | 21869 | 21448 |
| Number of Employees Aged Above 50 | employees | 6680 | 6775 | 6943 |
| Number of Employees Aged Below 30 | employees | 12769 | 14912 | 14180 |
| Number of Employees in Asia | employees | 24191 | 25820 | 24913 |
| Number of Employees in Hong Kong | employees | 4551 | 4890 | 4905 |
| Number of Employees in Hong Kong and Mainland China | employees | 24191 | 25820 | 24913 |
| Number of Employees in Hong Kong, Mongolia and Taiwan | employees | 4551 | 4890 | 4905 |
| Number of Employees in Japan | employees | 235 | 260 | 293 |
| Number of Employees in Japan and Korea | employees | 235 | 260 | 293 |
| Number of Employees in Mainland China | employees | 19640 | 20930 | 20008 |
| Number of Employees in Mainland China, Hong Kong SAR and Taiwan | employees | 24191 | 25820 | 24913 |
| Number of Employees in Managerial – M1-M3 | employees | 7494 | 7862 | 7498 |
| Number of Employees in Middle East, Europe, India, and Americas | employees | 5203 | 5525 | 5125 |
| Number of Employees in Non-managerial | employees | 32251 | 34676 | 34027 |
| Number of Employees in Overseas | employees | 16555 | 17736 | 17658 |
| Number of Employees in Rest of world | employees | 16555 | 17736 | 17658 |
| Number of Employees in Senior managerial/Property Executive Committee - M4-M6 | employees | 921 | 942 | 953 |
| Number of Employees in Southeast Asia and Australasia | employees | 11117 | 11951 | 12240 |
| Number of Female Employees | employees | 17401 | 18922 | 18698 |
| Number of Full-time Equivalent (FTE) | employees | 45765 | 52003 | 53519 |
| Number of General Employees | employees | 32251 | 34676 | 34027 |
| Number of Junior Management Employees | employees | 921 | 942 | 953 |
| Number of Male Employees | employees | 23345 | 24634 | 23873 |
| Number of Middle Management Employees | employees | 73 | 70 | 87 |
| Number of New Employees | employees | 11158 | 12576 | 9380 |
| Number of New Employees (Above 50) | employees | 534 | 742 | 406 |
| Number of New Employees (Aged 30-50) | employees | 3733 | 3875 | 2547 |
| Number of New Employees (Aged Below 30) | employees | 6891 | 7959 | 6427 |
| Number of New Employees (Female) | employees | 5048 | 6020 | 4790 |
| Number of New Employees (Male) | employees | 6110 | 6556 | 4590 |
| Number of People with Disabilities | employees | 479 | 542 | 522 |
| Number of Senior Management Employees | employees | 7 | 6 | 6 |
| Number of Total Employees | employees | 40746 | 43556 | 42571 |
| Percentage of Female Employees | % | 43 | 43 | 44 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees still Employed 12 Months after Return to Work (Female) | % | |||
| Percentage of Employees still Employed 12 Months after Return to Work (Male) | % | |||
| Turnover Rate of Total Employees | % | 19 | 19 | 17 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 11655 | 12867 | 15024 |
| Number of Work-related Injuries | incidents | 1462 | 1382 | 1478 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 37 | 60 | 40 |
| Average Training Hours (General Staff) | hours | 35 | 70 | 46 |
| Average Training Hours (Male) | hours | 35 | 55 | 37 |
| Average Training Hours (Senior Management) | hours | 41 | 9 | 6 |
| Average Training Hours per Employee | hours | 36 | 58 | 38 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Hong Kong | suppliers | 1615 |
| Number of Suppliers in Mainland China | suppliers | 5448 |
| Number of Total Suppliers | suppliers | 18700 |
| Proportion of Spending on Local Suppliers | % | 80 |
| Total Number of Suppliers in Singapore | suppliers | 1148 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers Signing Social Responsibility Code | % | 98 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | suppliers | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Social Investment | US$ | 1588548 | 3187387 | 1790245 |
| Total Volunteer Service Hours | hours | 126115 | 124260 | 121792 |