2024 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Forum calculated carbon emissions | tons CO2e | 0.67 | 42 | ||
| GHG Emission (Scope 1+Scope 2+Scope 3) | tonnes | 1838.9 | 2235.96 | 2272.41 | 47 |
| GHG Emissions Intensity | tonnes/RMB million | 0.59 | 0.68 | 0.87 | 47 |
| GHG emissions (Scope 1) | tonnes | 73.03 | 67.54 | 65.6 | 47 |
| GHG emissions (Scope 2) | tonnes | 1731.44 | 2115.57 | 2162.95 | 47 |
| GHG emissions (Scope 3) | tonnes | 34.43 | 52.45 | 43.87 | 47 |
| Noah's greenhouse gas emissions | tCO2e | 2274.01 | 42 | ||
| Total Greenhouse Gas Emissions (Scope 1+Scope 2+Scope 3) | tons of carbon dioxide | 2272.41 | 8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous Waste Discharge Amount | tonnes | 206 | 1841.57 | 615 | 48 |
| Non-hazardous Waste Discharge Intensity | tonnes/RMB million | 0.07 | 0.56 | 0.24 | 48 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Certified Emission Reductions (CERs) purchased for S18 Sailing Event | tons | 15 | 42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electricity | GJ | 10929.65 | 13357.01 | 14511.02 | 47 |
| Energy Consumption Intensity | GJ / RMB million | 3.86 | 4.34 | 5.94 | 47 |
| Petroleum Consumption of Self-owned Vehicles | L | 32031.83 | 29627.59 | 28725.89 | 47 |
| Total Energy Consumption | GJ | 11961.51 | 14311.42 | 15440.97 | 47 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Water Consumption | tonnes | 18612 | 28439.42 | 23713 | 47 |
| Water Consumption Intensity | tonnes/RMB million | 6 | 8.6 | 9.12 | 47 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Electricity saved through energy management measures | kWh | 89000 | 46 |
| Investment in application of BA systems for energy management | million RMB | 1.5 | 46 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Age distribution of new hires (30-50) | percent | 39 | 50 | |||
| Age distribution of new hires (over 50) | percent | 2 | 50 | |||
| Age distribution of new hires (under 30) | percent | 59 | 50 | |||
| Average ratio of the CEO’s annual compensation to that of all employees | 13.67:1 | 58 | ||||
| Employee Recruitment - Average hiring cost | RMB per person | 1167 | 52 | |||
| Employee Recruitment - Internal recruitment ratio | 30% | 52 | ||||
| Employee Recruitment - New employees recruited | 219 | 52 | ||||
| Gender distribution of new hires (female) | percent | 53 | 50 | |||
| Gender distribution of new hires (male) | percent | 47 | 50 | |||
| Median ratio of the CEO’s annual compensation to that of all employees | 19.52:1 | 58 | ||||
| Number of employees from ethnic minority backgrounds | individuals | 42 | 50 | |||
| Number of employees granted restricted share units | employees | 89 | 16 | |||
| Number of employees with disabilities | individuals | 14 | 50 | |||
| Number of restricted share units granted to employees | units | 365000 | 16 | |||
| Number of restricted share units granted to senior management | units | 25000 | 16 | |||
| Percentage of employees covered by collective bargaining agreements | percent | 100% | 50 | |||
| Total Employees by Age - 30-50 | 2188 | 1972 | 1563 | 52 | ||
| Total Employees by Age - Over 50 | 128 | 167 | 147 | 52 | ||
| Total Employees by Age - Under 30 | 566 | 444 | 250 | 52 | ||
| Total Employees by Gender - Female | 1097 | 971 | 978 | 52 | ||
| Total Employees by Gender - Male | 1676 | 1622 | 1178 | 52 | ||
| Total Employees by Region - Mainland China | 2070 | 1612 | 52 | |||
| Total Employees by Region - Overseas | 523 | 369 | 52 | |||
| female Board Directors | % | 62.5 | 8 | |||
| female Employees | % | 61 | 8 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee absenteeism rate | 1.23% | 52 | |
| Number of workdays lost due to work-related injuries | Day | 54 | 57 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of employees participated in occupational health examinations | Person | 1218 | 57 |
| Number of security warnings handled (2024) | warning regarding information harassment, warnings related to telecom fraud, warnings related to viruses and phishing emails | 3 | 31 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| All-staff security awareness training sessions | participants | 711 | 32 | ||
| Coverage of Directors receiving training | 100% | 11 | |||
| Intern training session | participants | 35 | 32 | ||
| Noah application security development training session | participants | 266 | 32 | ||
| Noah financial advisors participated in skill training | persons | over 300 | 55 | ||
| Number of Director attendances at training sessions | attendances | 18 | 11 | ||
| Number of employees involved in training | Person-time | 2579 | 2833 | 1990 | 57 |
| Number of managers participated in joint management training program with Fudan University | managers | 124 | 56 | ||
| Number of new employees participating in new employee training at the Hong Kong branch | employees | 17 | 54 | ||
| Number of training sessions for Directors in leadership, expertise, and specific knowledge | sessions | 2 | 11 | ||
| Outsourced personnel training sessions | participants | 61 | 32 | ||
| employees granted RSUs as equity incentives | employees | 48 | 8 | ||
| financial planners trained | 300 | 8 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training duration per person | hours | 90 | 55 | ||
| Average training hours per employee | hours | 83.77 | 81.84 | 87.59 | 57 |
| Cumulative training total for all-staff security awareness | participants | 1073 | 32 | ||
| Total investment in training | RMB 10000 | 900 | 264 | 392 | 57 |
| Total training hours | hours | 216057 | 231859 | 174312 | 57 |
Number of suppliers by geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| China Asset Manager Impact Investment Alliance - number of asset managers responded | asset managers | 50 | 8 |
| Global supplier of Noah | 1452 | 48 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Green procurement amount | million RMB | 39.8277 | 8 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Noah's green procurement amount | million RMB | 39.8277 | 48 |
| Proportion of green procurement amount to total procurement amount | % | 22.24 | 8, 48 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | FY24 | Report Pages |
|---|---|---|---|---|
| Complaint resolution rate | % | 97.1 | 40 | |
| Customer complaint feedback rate | 100% | 40 | ||
| Customer satisfaction score in 400 Customer Satisfaction Survey | % | 99.05 | 40 | |
| Number of Diamond Card and Black Card clients | 834 | 6 | ||
| Number of cases related to fiduciary duty tracked by Noah’s Client Interest Committee | cases | 12 | 40 | |
| Number of complaints received regarding product and service | complaints | 105 | 40 | |
| Number of customer complaint opinions properly handled by customer service department | complaints | 105 | 40 | |
| Total number of active customers | 7120 | 6 | ||
| Total number of active customers in private wealth management | 5544 | 6 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | end of the reporting period | Report Pages |
|---|---|---|---|---|
| Noah holds patent inventions | 4 | 21 | ||
| Noah holds registered trademarks | 723 | 21 | ||
| patented inventions held by Noah | 4 | 8 | ||
| registered trademarks held by Noah | 723 | 8 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| information security-related training hours | hours | 1609 | 8 |
| information security-related training participants | participants | 1073 | 8 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of relevant systems optimized | systems | 14 | 40 |
| Number of reports received by Ethics Compliance Committee | 3 | 21 | |
| compliance with corporate governance requirements in Directors' self-evaluation | % | 100 | 8 |
| specialized committees to improve internal governance | 8 | 8 | |
| suppliers signed ESG Supplier Letter of Commitment, Anti-Bribery and Anti-Fraud Clauses, and Integrity Pledge Letter | % | 100 | 8 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Board Directors participated in business ethics and anti-corruption trainings | % | 100 | 8 |
| Commercial Ethics and Anti-Corruption Training participants | 1350 | 8 | |
| Commercial Ethics and Anti-Corruption Training total duration | training hours | 2700 | 8 |
| Employees falling for phishing attempts in daily security phishing email tests | employees | 47 | 32 |
| Targeted security awareness training (Noah Upright Fund Operations Department) | participants | 240 | 32 |
| Targeted security awareness training cumulative duration | hours | 240 | 32 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Donation by Shanghai Noah Foundation to Changshu UWC student scholarship program | RMB | 500000 | 64 |
| Number of guests at Quality Education, Equal Opportunities charity dinner | 120 | 64 | |
| people benefiting from Shanghai Noah Charity Foundation | people | 10000 | 8 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| ESG Zone of Noah Smile Fund - cumulative fundraising amount | million RMB | 92.42 | 8 |
| ESG Zone of Noah Smile Fund - number of publicly offered fund products launched | products | 8 | 8 |
| Total donation by Shanghai Noah Foundation to education field | million RMB | 3.4 | 64 |
| Total funds raised at Quality Education, Equal Opportunities charity dinner | million RMB | 1.5 | 64 |
| total donations by Shanghai Noah Charity Foundation | million RMB | 3.9499 | 8 |
| year-on-year increase in total donations by Shanghai Noah Charity Foundation | % | 48.67 | 8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 73.03 | 67.54 | 65.6 |
| Indirect Energy Emissions (Scope 2) | tonnes | 1731.44 | 2115.57 | 2162.95 |
| Total GHG Emissions | tonnes | 1838.9 | 2235.96 | 2272.41 |
| Total GHG Emissions Intensity (By Revenue) | tonnes/RMB million | 0.59 | 0.68 | 0.87 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes | 34.43 | 52.45 | 43.87 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/RMB million | 0.07 | 0.56 | 0.24 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | tons | 15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | GJ / RMB million | 3.86 | 4.34 | 5.94 |
| Purchased Electricity | GJ | 10929.65 | 13357.01 | 14511.02 |
| Total Energy Consumption | GJ | 11961.51 | 14311.42 | 15440.97 |
| Total Indirect Energy Consumption | GJ | 10929.65 | 13357.01 | 14511.02 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | tonnes | 18612 | 28439.42 | 23713 |
| Water Consumption Intensity (By Revenue) | tonnes/RMB million | 6 | 8.6 | 9.12 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Electricity Usage Reduction Compared to Last Year | kWh | 89000 |
| Investment in Energy-saving and Emission-reduction Technology Transformation | million RMB | 1.5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 2188 | 1972 | 1563 |
| Number of Employees Aged Above 50 | employees | 128 | 167 | 147 |
| Number of Employees Aged Below 30 | employees | 566 | 444 | 250 |
| Number of Employees from Ethnic Minority Backgrounds | individuals | 42 | ||
| Number of Employees in Mainland China | employees | 2070 | 1612 | |
| Number of Employees in Overseas | employees | 523 | 369 | |
| Number of Employees with Disabilities | individuals | 14 | ||
| Number of Female Employees | employees | 1097 | 971 | 978 |
| Number of Male Employees | employees | 1676 | 1622 | 1178 |
| Number of New Employees | employees | 219 | ||
| Number of Total Employees | employees | 2773 | 2593 | 2156 |
| Percentage of Employees Aged 30-50 | percent | 72.5 | ||
| Percentage of Employees Aged Above 50 | percent | 6.8 | ||
| Percentage of Employees Aged Below 30 | percent | 11.6 | ||
| Percentage of Employees Covered by Collective Bargaining Agreements | percent | 100 | ||
| Percentage of Employees in Mainland China | percent | 74.8 | ||
| Percentage of Employees in Overseas | percent | 17.1 | ||
| Percentage of Female Employees | percent | 61 | ||
| Percentage of Male Employees | percent | 39 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Mainland China | % |
| Turnover Rate of Employees in Overseas | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 54 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of People Receiving Training on Work Safety | Person | 1218 |
| Number of Production Safety Emergency Drills | drills | 29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Trained Board of Directors | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 88.48 | ||
| Average Training Hours (General Employees) | hours | 87.25 | ||
| Average Training Hours (Male) | hours | 85.2 | ||
| Average Training Hours (Middle Management) | hours | 80.2 | ||
| Average Training Hours (Senior Management) | hours | 91.47 | ||
| Average Training Hours per Employee | hours | 83.77 | 81.84 | 87.59 |
| Total Training Hours | hours | 216057 | 231859 | 174312 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Total Suppliers | 1452 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Suppliers Adopting Green Procurement Standards | % | 22.24 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | % | 97.1 |
| Number of Complaints Dealt with | complaints | 105 |
| Number of Complaints Resolved on Products and Services | complaints | 105 |
| Number of Products and Service Related Complaints | complaints | 105 |
| Satisfaction Rate of Customer Complaint Handling | % | 99.05 |
| Total Number of Customer Complaints | complaints | 105 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Invention Patents | 4 | |
| Number of Patents Held | 4 | |
| Number of Trademark Registrations | 723 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Employee Coverage of Data Security Training | % | 100 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Suppliers Accepting Anti-corruption Policies | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 82 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | participants | 1350 |
| Total Hours of Anti-corruption Training | hours | 2700 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Investment in Education Donation | million RMB | 3.4 |
| Total Public Welfare Donations | million RMB | 3.9499 |