SUSTAINABILITY REPORT 2024

Company: SHUI ON LAND (272)
Year: 2024
Published: 2025-04-23
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022 2023 2024 Report Pages
Greenhouse gas emissions Scope 1 & Scope 2 combined – location-based Tonnes CO2e 85053 89680 101900 105006 73
Greenhouse gas emissions Scope 1 & Scope 2 combined – market-based Tonnes CO2e 83051 81496 91114 86521 73
Greenhouse gas emissions Scope 1 & Scope 2 per square metre of floor area – location-based Tonnes CO2e/m² 0.043 0.034 0.038 0.037 73
Greenhouse gas emissions Scope 1 & Scope 2 per square metre of floor area – market-based Tonnes CO2e/m² 0.042 0.031 0.034 0.03 73
Greenhouse gas emissions Scope 1 (Direct emissions) Tonnes CO2e 6666 8376 9932 9867 73
Greenhouse gas emissions Scope 2 – location-based Tonnes CO2e 78387 81304 91968 95140 73
Greenhouse gas emissions Scope 2 – market-based Tonnes CO2e 76385 73121 81182 76564 73
Reduction in Scope 1 and 2 GHG emissions intensity (per square metre) compared to 2019 baseline percent 51.3 55
Reduction in embodied carbon (low-carbon material supply inventory) tonne 70089 10
Reduction in embodied carbon from low-carbon material supplier inventory tonnes 70089 28
Scope 1 & 2 GHG emission intensity kgCO2e/m² 62.6 52.91 42.31 30.69 33.88 30.49 29
Scope 3 GHG emissions from business travel Tonnes CO2 178 74
Scope 3 GHG emissions from capital goods Tonnes CO2 145 74
Scope 3 GHG emissions from downstream transportation and distribution N/A 74
Scope 3 GHG emissions from employee commuting Tonnes CO2 224 74
Scope 3 GHG emissions from fuel and energy-related activities Tonnes CO2 35 74
Scope 3 GHG emissions from purchased goods and services Tonnes CO2 182999 74
Scope 3 GHG emissions from upstream leased assets N/A 74
Scope 3 GHG emissions from upstream transportation and distribution Tonnes CO2 575 74
Scope 3 GHG emissions from waste generated in operations Tonnes CO2 13934 74

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Discharge density of hazardous waste kg/1000 m² 2.04 1.3 0.5 0.56 73
Hazardous waste produced kg 3699 3464 1350 1601 73

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Discharge density of non-hazardous waste tonnes/1000 m² 40.91 24.95 20.04 20.47 73
Dry garbage tonnes 22272 22473 21513 20398 73
Food waste tonnes 19934 14524 14635 14136 73
Non-hazardous waste diverted from landfill tonnes 19464 37
Non-hazardous waste produced tonnes 58089 37
Operational waste diverted from landfill percent 33.5 11
Recycled materials tonnes 1239 2116 2871 5328 73
Recycling rate % 33.5 37
Sewage discharge m³ 1054102 1045720 1182153 1195233 73
Total discharge of construction waste tonnes 30301 27136 14882 18227 73
Total discharge of household garbage tonnes 43449 39116 39039 39863 73
Total discharge of non-hazardous waste tonnes 74376 66249 53901 58089 73

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2024 2030 Report Pages
Scope 1 & 2 GHG emission intensity reduction compared to 2019 baseline % reduction 51.3 29
Scope 1 & 2 GHG emission intensity reduction compared to previous year % reduction 10 29
Scope 1 & 2 carbon emissions intensity reduction from 2019 baseline reduction 51.3% 28
Scope 1 and 2 GHG emissions intensity reduction from 2019 base year percent 51.3 11
Scope 1 and 2 GHG emissions intensity reduction target (from 2019 baseline) % reduction 62.4 29
Scope 1 and 2 GHG emissions intensity reduction target (using 2019 as base year) % 62.4 71
Scope 3 GHG emissions intensity reduction from downstream leased assets from 2019 base year percent 28.1 11
Scope 3 GHG emissions intensity reduction target from downstream leased assets (from 2019 base year) % 22 71
Scope 3 GHG emissions intensity reduction target from downstream leased assets (from 2019 baseline) % reduction 22 29
Scope 3 GHG emissions intensity reduction target from purchased goods and services (from 2019 base year) % 22 71
Scope 3 GHG emissions intensity reduction target from purchased goods and services (from 2019 baseline) % reduction 22 29
Scope 3 downstream leased asset emissions intensity reduction from 2019 baseline reduction 28.1% 28
Sustainability Performance Target for reducing Scope 1 and 2 GHG emissions intensity (per square metre) by 2024 from 2019 level percent 25 55

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Target recycling rate % 28 37

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022 2023 2024 Report Pages
Diesel consumption Litre, MWh 393 499 11340 10427 73
Electricity purchased from renewable source MWh 5946 15021 27131 37530 73
Electricity purchased from the grid (non-renewable) MWh 109882 104707 108586 108655 73
Energy Consumption Intensity (SXTID assets) MWh/1000 m² 85.24 69.11 76.27 61.47 67.94 69.93 30
Gasoline consumption Litre, MWh 49251 49636 54291 58120 73
Group operational renewable electricity usage portfolio-wide % 35 28
Intensity of energy consumption MWh/1000 m² 76.27 61.47 67.94 69.93 73
Natural gas consumption MWh, m³ 18585 29678 3075238 3463287 73
Purchased cooling MWh 9350 7067 8284 8763 73
Purchased heat MWh 3746 3515 3794 4233 73
Shanghai Xintiandi operational properties renewable electricity transition renewable electricity 100% 28
Shanghai Xintiandi transition to renewable electricity for all operational properties % 100 10
Total energy consumption MWh 149705 163204 182731 198413 73

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2019 2020 2021 2022 2023 2024 Report Pages
Reduction in water consumption intensity since 2019 % 42.7 38
Reduction in water intensity for SXTD assets compared to previous year % 4.17 38
Total water consumption m³ 1171225 1166466 1313503 1328037 73
Water consumption intensity m³/1000 m², m³/1000m² 816.64 679.52 585.79 439.32 488.39 468.04 38, 73
Water withdrawal data coverage of reporting scope percent 100 84

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Average reduction in cooling energy usage from AI chiller management system % 21 30
Coverage of chiller management system in commercial offices % 70 30
Operational energy intensity reduction from 2019 base year percent 18 11

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Operational water intensity reduction from 2019 base year percent 42.7 11
Water withdrawal (issues in sourcing, water efficiency initiatives, results achieved) No issues related to sourcing water that was fit for purpose in 2024 84

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2024 Report Pages
Existing assets by GFA with green or healthy building certifications % over 96% 10, 28
Leasable office area furnished with circular furniture m² 20000 37
Renovated spaces delivered through recycling and reusing m² 44186 37
Shanghai Lakeville V1 Lot 069-1 green building certification LEED v4 Core and Shell Gold (Pre-certification) 28
Shanghai Lakeville V1 Lot 071-1 green building certification LEED v4 Core and Shell Gold (Pre-certification) 28
Shanghai Panlong Tiandi Lot 05A-04 green building certification China Green Building Label One Star 28
Shanghai Panlong Tiandi Lot 05B-03 green building certification China Green Building Label One Star 28
Shanghai Panlong Tiandi Retail green building certification China Green Building Label One Star 28
Shanghai Xintiandi community green building certification LEED v4 Neighbourhood Development Certification Gold 28
Shui On Plaza LEED v4 O+M Platinum certification LEED v4 O+M Platinum 10, 28
Shui On Plaza office and retail green building certification LEED v4 Operation and Maintenance Platinum 28

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
Diversity of employee - 30-50 years old % 72.22 73.79 76.29 79.38 78
Diversity of employee - Above 50 years old % 11.42 11.68 10.81 9.86 78
Diversity of employee - Female % 47.18 47.35 47.87 48.19 78
Diversity of employee - Male % 52.82 52.65 52.13 51.81 78
Diversity of employee - Under 30 years old % 16.35 14.53 12.9 10.77 78
Diversity of governance body - 30-50 years old % 22.22 27.27 25 27.27 78
Diversity of governance body - Above 50 years old % 77.78 72.73 75 72.73 78
Diversity of governance body - Female % 22.22 27.27 33.33 63.64 78
Diversity of governance body - Male % 77.78 72.73 66.67 36.36 78
Diversity of governance body - Under 30 years old % 0% 0% 0% 0% 78
Employees that returned to work after parental leave and still employed 12 months after return - Female # employees 46 54 45 39 78
Employees that returned to work after parental leave and still employed 12 months after return - Male # employees 25 21 14 20 78
Employees that returned to work after parental leave and still employed 12 months after return - Total # employees 71 75 59 59 78
Employees that took parental leave - Female # employees 65 67 62 70 78
Employees that took parental leave - Male # employees 34 22 22 31 78
Employees that took parental leave - Total # employees 99 89 84 101 78
Employment by gender - Female # employees 1503 1467 1462 1374 76
Employment by gender - Male # employees 1683 1631 1592 1477 76
Employment by gender - Total # employees 3186 3098 3054 2851 76
Employment by geographical region - Hong Kong # employees 9 8 9 8 76
Employment by geographical region - Mainland China # employees 3177 3090 3045 2843 76
Full time - Total # employees 3186 3098 3054 2851 76
Full time by gender - Female # employees 1467 1462 1374 76
Full time by gender - Male # employees 1631 1592 1477 76
Full time by region - Hong Kong # employees 8 9 8 76
Full time by region - Mainland China # employees 3090 3045 2843 76
Maternity leave for female employees weeks 22 51
Middle management - Total # employees 96 101 100 96 76
Middle management by gender - Female # employees 51 51 76
Middle management by gender - Male # employees 49 45 76
New employee hires rate by age group - 30-50 years % 68 44.2 77
New employee hires rate by age group - Above 50 years % 2 0.8 77
New employee hires rate by age group - Under 30 years % 31 55 77
New employee hires rate by gender - Female % 43 44 77
New employee hires rate by gender - Male % 57 56 77
New employee hires rate by geographical region - Hong Kong % 0.2 0.3 77
New employee hires rate by geographical region - Mainland China % 99.8 99.7 77
Non-guaranteed hours - Total # employees 11 5 76
Paternity leave for male employees days 10 51
Permanent contract - Total # employees 1108 1165 1264 76
Permanent contract by gender - Female # employees 582 609 657 76
Permanent contract by gender - Male # employees 526 556 607 76
Permanent contract by region - Hong Kong # employees 6 7 6 76
Permanent contract by region - Mainland China # employees 1102 1158 1258 76
Senior management - Total # employees 48 46 76
Senior management by gender - Female # employees 22 22 76
Senior management by gender - Male # employees 26 24 76
Special leave days approved under iFamily Programme days 2795 51
Special leave days for family-related issues days 20 51
Staff - Total # employees 3049 2952 2906 2709 76
Staff by gender - Female # employees 1389 1301 76
Staff by gender - Male # employees 1517 1408 76
Temporary contract - Total # employees 1990 1889 1587 76
Temporary contract by gender - Female # employees 885 853 717 76
Temporary contract by gender - Male # employees 1105 1036 870 76
Temporary contract by region - Hong Kong # employees 2 2 2 76
Temporary contract by region - Mainland China # employees 1988 1887 1585 76
Total employees 30-50 years # employees 2301 2286 2330 2263 76
Total employees above 50 years # employees 364 362 330 281 76
Total employees under 30 years # employees 521 450 394 307 76

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
Employee turnover rate by age group - 30-50 years % 17 15 16 18 77
Employee turnover rate by age group - Above 50 years % 15 17 25 21 77
Employee turnover rate by age group - Under 30 years % 44 31 29 39 77
Employee turnover rate by gender - Female % 20 16 16 19 77
Employee turnover rate by gender - Male % 23 19 21 23 77
Employee turnover rate by geographical region - Hong Kong % 22 13 25 77
Employee turnover rate by geographical region - Mainland China % 21 18 19 21 77
Male departure ratio 1.075 51
Retention rate of employees that took parental leave - Female % 61 83 67 74 78
Retention rate of employees that took parental leave - Male % 96 62 64 95 78
Retention rate of employees that took parental leave - Total % 70 76 66 80 78
Turnover rate % 20.73 51

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 2022 2023 2024 Report Pages
Contractor safety incident rate per 1000 workers incidents per 1000 workers 0.79 51
Fatality as a result of work-related injury - Cases 1 77
Fatality as a result of work-related injury - per 100 employees % 0.03 77
Recordable work-related injury - Cases 27 13 18 13 77
Recordable work-related injury - per 100 employees 0.85 0.42 0.59 0.45 77
Workplace fatalities - Number # employees 1 77
Workplace fatalities - Rate % 0.03 77

Lost days due to work injury.

Indicator Unit 2021 2022 2023 2024 Report Pages
Lost days due to work injury Days 533 159 508 452 77

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Employees completed online health and safety training employees 2500 51
Participation rate in online health and safety training 100% 51

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 2023 2024 Report Pages
Employees trained by employee category - Middle Management % 96.9 100 99 100 77
Employees trained by employee category - Senior Management % 73.5 100 100 100 77
Employees trained by employee category - Staff % 100 99.8 99.1 99.7 77
Employees trained by gender - Female % 99.8 99.8 98.7 99.9 77
Employees trained by gender - Male % 99.7 99.8 99.4 99.6 77
Number of innovators/start-ups supported through incubation or entrepreneurship program 110 11

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 2023 2024 Report Pages
Average hours of training per employee hours 44 11
Average training hours completed by employee category - Middle Management Hours 16.3 15.7 21.6 28.05 77
Average training hours completed by employee category - Senior Management Hours 7.5 15.5 19.7 29.58 77
Average training hours completed by employee category - Staff Hours 19.6 23.3 28.7 44.87 77
Average training hours completed by gender - Female Hours 18.3 19.8 26.9 42.4 77
Average training hours completed by gender - Male Hours 20.3 24 29.6 45.6 77

Number of suppliers by geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
Proportion of spending on local suppliers - Products and services purchased locally % 100 100 100 100 78
Suppliers by geographical region - From China 5172 4943 5464 7586 78
Suppliers by geographical region - From Hong Kong 52 52 52 127 78
Suppliers by geographical region - From elsewhere 67 67 67 53 78
Suppliers by geographical region - Total 5291 5062 5583 7766 78

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Contractors and suppliers acknowledging implementation of Supplier Code of Conduct percent 100 11

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 2023 2024 Report Pages
Customer and occupant satisfaction rate in properties percent 95 11
Customer satisfaction 95.8 78
Office building customer satisfaction # out of 100 94.6 92.6 95 94.9 78
Overall customer satisfaction of the properties 94.7 93.8 94.9 95.2 78
Residential customer satisfaction 95.3 95.2 95.8 94.6 78
Service-related complaints received - Complaint handling rate % 100 100 100 100 78
Service-related complaints received - Total complaints received # 2112 2777 2960 2073 78
Shopping mall customer satisfaction 94.2 93.7 94 95.4 78

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Implementation of Code of Conduct and Business Ethics for all employees percent 100 11

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2024 Report Pages
Number of programs curated per year across portfolios 63 11

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 2022 2023 2024 Report Pages
Accumulated volunteer hours from 2019 hours 211798 11
Employee assistance consultations facilitated consultations 122 51
Total Charitable Donations (in cash) RMB 13310000 5038566 2073304 2063970 78
Total hours of employee volunteering contributed Hours 3099 179924 11900 14323 78

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022 2023 2024
Direct GHG Emissions (Scope 1) Tonnes CO2e 6666 8376 9932 9867
Indirect Energy Emissions (Scope 2) Tonnes CO2e 78387 81304 91968 95140
Scope 3 GHG Emissions (Business Travel) Tonnes CO2 178
Scope 3 GHG Emissions (Capital Goods) Tonnes CO2 145
Scope 3 GHG Emissions (Employee Commuting) Tonnes CO2 224
Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) Tonnes CO2 35
Scope 3 GHG Emissions (Purchased Goods/Services) Tonnes CO2 182999
Scope 3 GHG Emissions (Upstream Transportation and Distribution) Tonnes CO2 575
Scope 3 GHG Emissions (Waste Generated in Operations) Tonnes CO2 13934
Total GHG Emissions Tonnes CO2e 85053 89680 101900 105006
Total GHG Emissions Intensity (By Area) Tonnes CO2e/m² 62.6 52.91 42.31 30.69 33.88 0.037

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Total Hazardous Waste kg 3699 3464 1350 1601
Total Hazardous Waste Intensity (By Area) kg/1000 m² 2.04 1.3 0.5 0.56

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Diversion Rate of Non-Hazardous Waste percent 33.5
Non-Hazardous Waste (Construction Waste) tonnes 30301 27136 14882 18227
Non-Hazardous Waste (Domestic Waste) tonnes 43449 39116 39039 39863
Non-Hazardous Waste (Kitchen Waste) tonnes 19934 14524 14635 14136
Non-Hazardous Waste Disposed tonnes 74376 66249 53901 58089
Non-Hazardous Waste Recycled tonnes 1239 2116 2871 5328
Recycling Rate of Non-Hazardous Waste % 33.5
Total Non-Hazardous Waste Intensity (By Area) tonnes/1000 m² 40.91 24.95 20.04 20.47

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024 2030
Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year % 10
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 % 62.4

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2019 2020 2021 2022 2023 2024
Diesel Fuel Consumption MWh 393 499 489 449
Energy Consumption Intensity (By Area) MWh/1000 m² 85.24 69.11 76.27 61.47 67.94 69.93
Gasoline Consumption MWh 1803 1817 1988 2128
Natural Gas Consumption MWh 18585 29678 32459 36555
Purchased Cooling MWh 9350 7067 8284 8763
Purchased Electricity MWh 115828 119728 135717 146185
Purchased Heating MWh 3746 3515 3794 4233
Renewable Energy Consumption MWh 5946 15021 27131 37530
Total Energy Consumption MWh 149705 163204 182731 198413

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Water Consumption m³ 1171225 1166466 1313503 1328037

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Energy Consumption Reduction Percentage Compared to Last Year percent 18

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Water Consumption Reduction Percentage Compared to Last Year percent 42.7

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Number of Employees Aged 30-50 # employees 2301 2286 2330 2263
Number of Employees Aged Above 50 # employees 364 362 330 281
Number of Employees Aged Below 30 # employees 521 450 394 307
Number of Employees in Hong Kong # employees 9 8 9 8
Number of Employees in Hong Kong and Mainland China # employees 3186 3098 3054 2851
Number of Employees in Mainland China # employees 3177 3090 3045 2843
Number of Female Employees # employees 1503 1467 1462 1374
Number of Full-time Employees # employees 3186 3098 3054 2851
Number of Full-time Employees (Female) # employees 1503 1467 1462 1374
Number of Full-time Employees (Male) # employees 1683 1631 1592 1477
Number of Male Employees # employees 1683 1631 1592 1477
Number of Middle Management Employees # employees 96 101 100 96
Number of Middle Management Employees (Female) # employees 51 51
Number of Middle Management Employees (Male) # employees 49 45
Number of Senior Management Employees # employees 48 46
Number of Senior Management Employees (Female) # employees 22 22
Number of Senior Management Employees (Male) # employees 26 24
Number of Temporary Workers # employees 11 1990 1889 1587
Number of Temporary Workers (Female) # employees 885 853 717
Number of Temporary Workers (Male) # employees 1105 1036 870
Number of Total Employees # employees 3186 3098 3054 2851
Percentage of Employees Aged 30-50 % 72.22 73.79 76.29 79.38
Percentage of Employees Aged Above 50 % 11.42 11.68 10.81 9.86
Percentage of Employees Aged Below 30 % 16.35 14.53 12.9 10.77
Percentage of Employees in Hong Kong % 0.28 0.26 0.29 0.28
Percentage of Employees in Hong Kong and Mainland China % 100 100 100 100
Percentage of Employees in Mainland China % 99.72 99.74 99.71 99.72
Percentage of Female Employees % 47.18 47.35 47.87 48.19
Percentage of Full-time Employees % 100 100 100 100
Percentage of Male Employees % 52.82 52.65 52.13 51.81
Percentage of Temporary Workers % 0.35 64.22 61.89 55.68

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Percentage of Employees still Employed 12 Months after Return to Work % 70 76 66 80
Percentage of Employees still Employed 12 Months after Return to Work (Female) % 61 83 67 74
Percentage of Employees still Employed 12 Months after Return to Work (Male) % 96 62 64 95
Turnover Rate of Employees Aged 30-50 % 17 15 16 18
Turnover Rate of Employees Aged Above 50 % 15 17 25 21
Turnover Rate of Employees Aged Below 30 % 44 31 29 39
Turnover Rate of Employees in Hong Kong % 22 13 25
Turnover Rate of Employees in Mainland China % 21 18 19 21
Turnover Rate of Female Employees % 20 16 16 19
Turnover Rate of Male Employees % 23 19 21 23
Turnover Rate of Total Employees % 20.73

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2023
Fatalities Rate as a Result of Work-related Injuries % 0.03
Number of Fatalities as a Result of Work-related Injuries cases 1
Number of Fatalities of the Last 3 Years cases 1
Number of Work-related Fatalities cases 1
Work-related Fatalities Rate % 0.03

Lost days due to work injury.

Standard Indicator Unit 2021 2022 2023 2024
Lost Days Due to Work-related Injuries Days 533 159 508 452

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2024
Number of People Receiving Training on Work Safety employees 2500
Participation Rate of Safety Training % 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021 2022 2023 2024
Percentage of Employees Trained % 100 100 100 100
Percentage of Trained Female Employees % 99.8 99.8 98.7 99.9
Percentage of Trained General Employees % 100 99.8 99.1 99.7
Percentage of Trained Male Employees % 99.7 99.8 99.4 99.6
Percentage of Trained Middle Management % 96.9 100 99 100
Percentage of Trained Senior Management % 73.5 100 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022 2023 2024
Average Training Hours (Female) hours 18.3 19.8 26.9 42.4
Average Training Hours (General Staff) hours 19.6 23.3 28.7 44.87
Average Training Hours (Male) hours 20.3 24 29.6 45.6
Average Training Hours (Middle Management) hours 16.3 15.7 21.6 28.05
Average Training Hours (Senior Management) hours 7.5 15.5 19.7 29.58
Average Training Hours per Employee hours 44 44

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Number of Suppliers in Hong Kong 52 52 52 127
Number of Suppliers in Mainland China 5172 4943 5464 7586
Number of Suppliers in Overseas 67 67 67 53
Number of Total Suppliers 5291 5062 5583 7766
Proportion of Spending on Local Suppliers % 100 100 100 100

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2024
Number of Suppliers Signing Social Responsibility Code percent 100

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2022 2023 2024
Complaint Growth Rate % 31.5 6.6 -29.9
Complaints Handling Rate % 100 100 100 100
Total Number of Customer Complaints # 2112 2777 2960 2073

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Standard Indicator Unit 2024
Percentage of Employees Anti-corruption Policies have been Communicated to percent 100

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022 2023 2024
Total Cash Donations RMB 13310000 5038566 2073304 2063970
Total Volunteer Service Hours hours 3099 179924 11900 14323