Environmental, Social and Governance Report 2024

Year: 2024
Published: 2025-04-17
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2023 2024 Report Pages
Nitrogen oxide emissions kg 210.22 165.55 104
Particulate matter emissions kg 2.22 1.96 104
Sulphur oxide emissions kg 0.69 1.75 104

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Direct GHG emissions (Scope 1) Tonnes of carbon dioxide equivalent 1074.85 326.61 104
Energy indirect GHG emissions (Scope 2) Tonnes of carbon dioxide equivalent 520656.21 416991.52 104
Intensity of GHG emissions (Total GHG emissions/area under management) Tonnes of carbon dioxide equivalent/0'000 square metres 28.7 21.19 104
Total GHG emissions Tonnes of carbon dioxide equivalent 521731.06 417318.13 104

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Intensity of hazardous waste (Total hazardous waste produced/area under management) Tonne/0'000 square metres 0.0029 0.0008 104
Total hazardous waste produced Tonne 52.01 15.52 104
Weight of dye and paint waste Tonne 1.47 104
Weight of waste batteries Tonne 5.67 2.61 104
Weight of waste cleaning agents, detergents, and stain removers Tonne 16.88 6.77 104
Weight of waste mercury-containing fluorescent tubes and other waste mercury-containing electric light sources Tonne 29.46 4.67 104

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Intensity of non-hazardous waste (Total non-hazardous waste produced/area under management) Tonne/0'000 square metres 0.0394 0.0218 105
Kitchen waste produced Tonne 425.99 225.32 105
Non-hazardous waste produced Tonne 715.81 429.56 105
Office waste produced Tonne 289.82 186.07 105
Weight of non-hazardous production waste Tonne 0.15 105
Weight of waste packaging cartons Tonne 14.11 105
Weight of waste plastic packaging bags Tonne 3.91 105

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Electricity consumption '000 kWh 903476.82 671958.76 106
Energy intensity (total energy consumption/area under management) '000 kWh/0'000 square metres 50.71 37.27 105
Headquarters comprehensive energy consumption (tce) tce ≤4.903 ≤4.903 84
Headquarters comprehensive energy consumption per unit area (kgce/m²) kgce/m² ≤6.129 ≤6.129 84
Heat consumption '000 kWh 13644.9 31744.49 106
Jianye Plaza comprehensive energy consumption (tce) tce ≤22.908 ≤22.908 84
Jianye Plaza comprehensive energy consumption per unit area (kgce/m²) kgce/m² ≤0.554 ≤0.554 84
Liquid natural gas consumption '000 kWh 237.79 106
Non-renewable fuel (direct) consumption '000 kWh 4772.31 2521.69 105
Office Building comprehensive energy consumption (tce) tce ≤329.951 ≤329.951 84
Office Building comprehensive energy consumption per unit area (kgce/m²) kgce/m² ≤2.16 ≤2.16 84
Pipeline natural gas consumption '000 kWh 2434.9 925.75 105
Public area lighting and office area lighting power W ≤9 ≤9 84
Purchased energy (indirect) consumption '000 kWh 917121.72 731419.89 106
Steam consumption '000 kWh 27716.64 106
Total diesel consumption '000 kWh 66.54 96.97 106
Total energy consumption '000 kWh 921894.03 733941.58 105
Total petrol consumption '000 kWh 2270.87 1057.55 106
Town gas consumption '000 kWh 203.63 105

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2024 Report Pages
Municipal water consumption Cubic metre 13298253.22 18451020.9 106
Total water consumption Cubic metre 13298253.22 18455473.95 106
Underground water consumption Cubic metre 4453.05 106
Water consumption intensity (Total water consumption/area under management) Cubic metre/0'000 square metres 731.48 937.3 106

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 2024 Report Pages
Operating temperature of central air conditioning in summer °C ≥26 ≥26 84
Operating temperature of central air conditioning in winter °C ≤20 ≤20 84
Pressure for secondary supply pumps to go out of a standby sleep mode MPa ≤0.8 ≤0.8 84

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Total workforce by age group, 30–50 person 3654 4047 108
Total workforce by age group, over 50 person 492 623 108
Total workforce by age group, under 30 person 1121 1029 108
Total workforce by employee category, middle management person 81 70 108
Total workforce by employee category, ordinary employees person 5154 5605 108
Total workforce by employee category, senior management person 32 24 108
Total workforce by employment type, full-time person 5267 5699 108
Total workforce by gender, female person 2779 2991 108
Total workforce by gender, male person 2488 2708 108
Total workforce by geographical region, Hong Kong, the PRC person 1 108
Total workforce by geographical region, Mainland China person 5266 5699 108
Total workforce, in aggregate person 5267 5699 108

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2023 2024 Report Pages
Employee turnover rate by age group: 30–50 % 24.41 15.21 109
Employee turnover rate by age group: 50 and over % 16.26 8.25 109
Employee turnover rate by age group: Under 30 % 50.13 31.12 109
Employee turnover rate by gender: Female % 30.26 18.7 109
Employee turnover rate by gender: Male % 27.85 17.11 109
Employee turnover rate by geographical region: Hong Kong, the PRC % 100 109
Employee turnover rate by geographical region: Mainland China % 29.12 17.94 109
Number of employees leaving person 1534 1247 109
Number of employees leaving by age group: 30–50 person 892 726 109
Number of employees leaving by age group: 50 and over person 80 56 109
Number of employees leaving by age group: Under 30 person 562 465 109
Number of employees leaving by geographical region: Hong Kong, the PRC person 1 109
Number of employees leaving by geographical region: Mainland China person 1534 1246 109
Number of female employees leaving person 841 688 109
Number of male employees leaving person 693 559 109
Overall employee turnover rate % 29.12 17.95 109

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Rate of work-related fatalities 0% 0% 0% 109

Lost days due to work injury.

Indicator Unit 2024 Report Pages
Lost days due to work injury day 318 109

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2023 2024 Report Pages
Number of employees trained, female person 2779 2991 110
Number of employees trained, in aggregate person 5267 5699 110
Number of employees trained, male person 2488 2708 110
Number of employees trained, middle management person 81 70 110
Number of employees trained, ordinary employees person 5154 5605 110
Number of employees trained, senior management person 32 24 110
Percentage of employees trained, female 100% 100% 110
Percentage of employees trained, in aggregate 100% 100% 110
Percentage of employees trained, male 100% 100% 110
Percentage of employees trained, middle management 100% 100% 110
Percentage of employees trained, ordinary employees 100% 100% 110
Percentage of employees trained, senior management 100% 100% 110

The average training hours completed per employee by gender and employee category.

Indicator Unit 2023 2024 Report Pages
Average training hours of employees, in aggregate hour/person 5.73 6.04 110
Average training hours, female hour/person 5.73 6.03 110
Average training hours, male hour/person 5.73 6.04 110
Average training hours, middle management hour/person 5.73 6.29 110
Average training hours, ordinary employees hour/person 5.73 6.03 110
Average training hours, senior management hour/person 5.73 6.42 110
Training hours, female hour 15910 18050 110
Training hours, in aggregate hour 30154 34414 110
Training hours, male hour 14244 16364 110
Training hours, middle management hour 464 440 110
Training hours, ordinary employees hour 29757 33820 110
Training hours, senior management hour 183 154 110

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2024 Report Pages
Average response time for customer complaints (Unit: minute) minute 7 111
Comprehensive satisfaction rate of complaint handling 96.80% 111
Number of products and service-related complaints received (Unit: piece) piece 3605 111
Resolution rate of customer complaints 98.83% 111

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2024 Report Pages
Community investment - Donated books to underprivileged schools books 20000 112
Community investment - Donated learning and sports supplies to underprivileged schools USD 150000 112
Community investment - Helped sell agricultural products (cabbage, radish, celery, green onions) jin 800000 112

The types of emissions and respective emissions data.

Standard Indicator Unit 2023 2024
Airborne Particulate Matter (PM) Emissions kg 2.22 1.96
NOₓ Emissions kg 210.22 165.55
SOₓ Emissions kg 0.69 1.75

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Direct GHG Emissions (Scope 1) Tonnes of carbon dioxide equivalent 1074.85 326.61
Indirect Energy Emissions (Scope 2) Tonnes of carbon dioxide equivalent 520656.21 416991.52
Total GHG Emissions Tonnes of carbon dioxide equivalent 521731.06 417318.13
Total GHG Emissions Intensity (By Area) Tonnes of carbon dioxide equivalent/0'000 square metres 28.7 21.19

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Hazardous Waste (Used Batteries) Tonne 5.67 2.61
Total Hazardous Waste Tonne 52.01 15.52
Total Hazardous Waste Intensity (By Area) Tonne/0'000 square metres 0.0029 0.0008

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Non-Hazardous Waste (Kitchen Waste) Tonne 425.99 225.32
Non-Hazardous Waste (Office Waste) Tonne 289.82 186.07
Plastic Waste Tonne 3.91
Total Non-Hazardous Waste Intensity (By Area) Tonne/0'000 square metres 0.0394 0.0218

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Diesel Fuel Consumption '000 kWh 66.54 96.97
Energy Consumption Intensity (By Area) '000 kWh/0'000 square metres 50.71 37.27
Gasoline Consumption '000 kWh 2270.87 1057.55
LNG Consumption '000 kWh 237.79
Natural Gas Consumption '000 kWh 2434.9 925.75
Purchased Electricity '000 kWh 903476.82 671958.76
Purchased Heating '000 kWh 13644.9 31744.49
Purchased Steam '000 kWh 27716.64
Total Direct Energy Consumption '000 kWh 4772.31 2521.69
Total Energy Consumption '000 kWh 921894.03 733941.58
Total Indirect Energy Consumption '000 kWh 917121.72 731419.89
Total Non-Renewable Fuel Consumption '000 kWh 4772.31 2521.69
Total Purchased Energy '000 kWh 917121.72 731419.89

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023 2024
Groundwater Consumption Cubic metre 4453.05
Municipal Water Consumption Cubic metre 13298253.22 18451020.9
Total Water Withdrawal Cubic metre 13298253.22 18455473.95
Water Consumption Cubic metre 13298253.22 18455473.95

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2023 2024
Number of Employees Aged 30-50 person 3654 4047
Number of Employees Aged Above 50 person 492 623
Number of Employees Aged Below 30 person 1121 1029
Number of Employees in Hong Kong person 1
Number of Employees in Hong Kong and Mainland China person 5267 5699
Number of Employees in Mainland China person 5266 5699
Number of Female Employees person 2779 2991
Number of Full-time Employees person 5267 5699
Number of General Employees person 5154 5605
Number of Male Employees person 2488 2708
Number of Middle Management Employees person 81 70
Number of Senior Management Employees person 32 24
Number of Total Employees person 5267 5699
Percentage of Employees Aged 30-50 percent 69.39 71.06
Percentage of Employees Aged Above 50 percent 9.34 10.93
Percentage of Employees Aged Below 30 percent 21.29 18.05
Percentage of Employees in Hong Kong percent 0.02
Percentage of Employees in Hong Kong and Mainland China percent 100 100
Percentage of Employees in Mainland China percent 99.98 100
Percentage of Female Employees percent 52.73 52.46
Percentage of Full-time Employees percent 100 100
Percentage of General Employees percent 97.85 98.35
Percentage of Male Employees percent 47.27 47.54
Percentage of Middle Management Employees percent 1.54 1.23
Percentage of Senior Management Employees percent 0.61 0.42

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2023 2024
Turnover Rate of Employees Aged 30-50 % 24.41 15.21
Turnover Rate of Employees Aged Above 50 % 16.26 8.25
Turnover Rate of Employees Aged Below 30 % 50.13 31.12
Turnover Rate of Employees in Hong Kong and Mainland China % 100
Turnover Rate of Employees in Mainland China % 29.12 17.94
Turnover Rate of Female Employees % 30.26 18.7
Turnover Rate of Male Employees % 27.85 17.11
Turnover Rate of Total Employees % 29.12 17.95

Lost days due to work injury.

Standard Indicator Unit 2024
Lost Days Due to Work-related Injuries day 318

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit
Number of Production Safety Emergency Drills time
Total Hours of Safety Training for Employees hour

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2023 2024
Percentage of Employees Trained % 100 100
Percentage of Trained Female Employees % 100 100
Percentage of Trained General Employees % 100 100
Percentage of Trained Male Employees % 100 100
Percentage of Trained Middle Management % 100 100
Percentage of Trained Senior Management % 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2023 2024
Average Training Hours (Female) hour/person 5.73 6.03
Average Training Hours (General Staff) hour/person 5.73 6.03
Average Training Hours (Male) hour/person 5.73 6.04
Average Training Hours (Middle Management) hour/person 5.73 6.29
Average Training Hours (Senior Management) hour/person 5.73 6.42
Average Training Hours per Employee hour/person 5.73 6.04
Total Training Hours hour 30154 34414

Number of suppliers by geographical region.

Standard Indicator Unit
Number of Local Suppliers
Number of Total Suppliers

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2024
Complaints Handling Rate % 98.83
Number of Products and Service Related Complaints piece 3605
Satisfaction Rate of Customer Complaint Handling % 96.8

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit
Coverage Rate of Ethical Standards and Anti-Corruption Training %
Total Hours of Anti-corruption Training hour

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2024
Investment in Education Donation USD 150000
Total In-kind Donations books 20000