Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Energy Indirect GHG emissions (Scope 2) | tonnes of CO2-e | 14971 | 16079 | 18 |
| GHG emission intensity | tonnes of CO2-e/m2 | 0.0018 | 0.0015 | 18 |
| Total GHG emission | tonnes of CO2-e | 14971 | 16079 | 18 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Non-hazardous waste generated - Waste generated | tonnes | 6 | 6 | 20 |
| Non-hazardous waste generated - Waste generated intensity | tonnes/m² | 0.000001 | 0.000001 | 20 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Energy consumption intensity | MWh/m² | 0.0033 | 0.0027 | 21 |
| Purchased electricity | MWh | 27749 | 29805 | 21 |
| Total energy consumption | MWh | 27749 | 29805 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Water consumption | m³ | 843527 | 872220 | 22 |
| Water consumption intensity | m³/m² | 0.11 | 0.08 | 22 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of moderately important ESG issues identified in materiality assessment | issues | 11 | 15 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of highly important ESG issues identified in materiality assessment | issues | 7 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee age group ratio (30 or below) | percent | 70 | 67 | 29 |
| Employee age group ratio (31-40) | percent | 20 | 24 | 29 |
| Employee age group ratio (41-50) | percent | 10 | 9 | 29 |
| Employee composition by employment position: General | % | 89 | 89 | 30 |
| Employee composition by employment position: Middle management | % | 9 | 10 | 30 |
| Employee composition by employment position: Senior management | % | 2 | 1 | 30 |
| Employee composition by geographical region: PRC | % | 100 | 100 | 30 |
| Employee gender ratio (female) | percent | 44 | 40 | 29 |
| Employee gender ratio (male) | percent | 56 | 60 | 29 |
| Number of employees | employees | 636 | 730 | 29 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group: Age 30 or below | % | 4 | 30 | |
| Employee turnover rate by age group: Age 31-40 | % | 8 | 30 | |
| Employee turnover rate by age group: Age 41-50 | % | 24 | 30 | |
| Employee turnover rate by age group: Age 51 or above | % | 17 | 30 | |
| Employee turnover rate by gender: Female | % | 13 | 4 | 30 |
| Employee turnover rate by gender: Male | % | 12 | 2 | 30 |
| Employee turnover rate by geographical region: The PRC | % | 12 | 2.6 | 30 |
| Employee turnover rate: Overall | % | 12 | 2.6 | 30 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of work injury cases | 8 | 33 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of lost days due to work injury | 52 | 33 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Proportion of trained employees (Female) | % | 98% | 91% | 35 |
| Proportion of trained employees (General) | % | 98% | 90% | 35 |
| Proportion of trained employees (Male) | % | 98% | 90% | 35 |
| Proportion of trained employees (Middle management) | % | 100% | 93% | 35 |
| Proportion of trained employees (Overall) | % | 99% | 97% | 35 |
| Proportion of trained employees (Senior management) | % | 100% | 100% | 35 |
| Trained employees composition by employment position (General) | % | 89 | 88 | 36 |
| Trained employees composition by employment position (Middle management) | % | 10 | 10 | 36 |
| Trained employees composition by employment position (Senior management) | % | 1 | 2 | 36 |
| Trained employees composition by gender (Female) | % | 44 | 39 | 36 |
| Trained employees composition by gender (Male) | % | 56 | 61 | 36 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee (Female) | hours/employee | 24.7 | 22.9 | 36 |
| Average training hours completed per employee (General) | hours/employee | 24.2 | 22.4 | 36 |
| Average training hours completed per employee (Male) | hours/employee | 24.6 | 25 | 36 |
| Average training hours completed per employee (Middle management) | hours/employee | 25.7 | 23.9 | 36 |
| Average training hours completed per employee (Overall) | hours/employee | 24.6 | 24.1 | 36 |
| Average training hours completed per employee (Senior management) | hours/employee | 24.6 | 23.5 | 36 |
| Average training hours completed per trained Director | hours | 8 | 1.1 | 44 |
| Average training hours completed per trained General staff | hours | 3.7 | 3.9 | 44 |
| Average training hours completed per trained Middle management | hours | 3.7 | 3.7 | 44 |
| Average training hours completed per trained Senior management | hours | 4.3 | 4.3 | 44 |
| Average training hours completed per trained employee | hours | 3.9 | 3.9 | 44 |
Description of measures to review employment practices to avoid child and forced labour.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of non-compliance cases related to employment of child labour or forced or compulsory labour | nil | 38 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of suppliers | suppliers | 119 | 106 | 38 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Completion rate of service requests | % | 97.8 | 99.8 | 39 |
| Customer satisfaction score for apartments | marks | 90 | 91 | 39 |
| Customer satisfaction score for office buildings | marks | 98 | 96 | 39 |
| Number of complaints related to property management services | 5 | 39 | ||
| Number of non-compliance incidents with significant impact relating to health and safety, advertising, labeling and privacy matters | nil | 39 | ||
| Number of service requests responded to | 200645 | 194949 | 39 | |
| Number of service requests satisfactorily resolved | 196184 | 194673 | 39 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of Directors who received anti-corruption training | 7 | 7 | 44 | |
| Number of General staff who received anti-corruption training | 386 | 498 | 44 | |
| Number of Middle management who received anti-corruption training | 39 | 63 | 44 | |
| Number of Senior management who received anti-corruption training | 8 | 9 | 44 | |
| Percentage of Director and senior management who received anti-corruption training | % | 2 | 3 | 44 |
| Percentage of General staff who received anti-corruption training | % | 88 | 86 | 44 |
| Percentage of Middle management who received anti-corruption training | % | 10 | 11 | 44 |
| Percentage of employees who received anti-corruption training | % | 69 | 79 | 44 |
| Total number of employees who received anti-corruption training | 440 | 577 | 44 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | tonnes of CO2-e | 14971 | 16079 |
| Total GHG Emissions | tonnes of CO2-e | 14971 | 16079 |
| Total GHG Emissions Intensity (By Area) | tonnes of CO2-e/m2 | 0.0018 | 0.0015 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 6 | 6 |
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.000001 | 0.000001 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 0.0033 | 0.0027 |
| Purchased Electricity | MWh | 27749 | 29805 |
| Total Energy Consumption | MWh | 27749 | 29805 |
| Total Indirect Energy Consumption | MWh | 27749 | 29805 |
| Total Purchased Energy | MWh | 27749 | 29805 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Water Consumption | m³ | 843527 | 872220 |
| Water Consumption Intensity (By Revenue) | m³/m² | 0.11 | 0.08 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Total Employees | employees | 636 | 730 |
| Percentage of Employees Aged 30-50 | percent | 30 | 33 |
| Percentage of Employees Aged Below 30 | percent | 70 | 67 |
| Percentage of Employees in Mainland China | percent | 100 | 100 |
| Percentage of Female Employees | percent | 44 | 40 |
| Percentage of General Employees | percent | 89 | 89 |
| Percentage of Male Employees | percent | 56 | 60 |
| Percentage of Middle Management Employees | percent | 9 | 10 |
| Percentage of Senior Management Employees | percent | 2 | 1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 24 | 8 |
| Turnover Rate of Employees Aged Above 50 | % | 17 | |
| Turnover Rate of Employees Aged Below 30 | % | 4 | |
| Turnover Rate of Employees in Mainland China | % | 12 | 2.6 |
| Turnover Rate of Female Employees | % | 13 | 4 |
| Turnover Rate of Male Employees | % | 12 | 2 |
| Turnover Rate of Total Employees | % | 12 | 2.6 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | days | 52 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 99 | 97 |
| Percentage of Trained Female Employees | % | 44 | 39 |
| Percentage of Trained General Employees | % | 89 | 88 |
| Percentage of Trained Male Employees | % | 56 | 61 |
| Percentage of Trained Middle Management | % | 10 | 10 |
| Percentage of Trained Senior Management | % | 1 | 2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hours/employee | 24.7 | 22.9 |
| Average Training Hours (General Employees) | hours/employee | 24.2 | 22.4 |
| Average Training Hours (Male) | hours/employee | 24.6 | 25 |
| Average Training Hours (Middle Management) | hours/employee | 25.7 | 23.9 |
| Average Training Hours (Senior Management) | hours/employee | 24.6 | 23.5 |
| Average Training Hours per Employee | hours/employee | 24.6 | 24.1 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Total Suppliers | suppliers | 119 | 106 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 99.8 |
| Number of Complaints Dealt with | 5 | |
| Number of Products and Service Related Complaints | 5 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 2 | 3 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 69 | 79 |
| Coverage of Anti-corruption Training for Employees | % | 69 | 79 |
| Number of Directors and Management Attendance for Anti-corruption Training | 7 | 7 | |
| Number of General Employees Attendance for Anti-corruption Training | 386 | 498 | |
| Number of People Participated in Ethical Standards and Anti-corruption Training | 440 | 577 |