SUSTAINABILITY REPORT 2024

Company: CKI HOLDINGS (1038)
Year: 2024
Published: 2025-04-15
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 2024 2025 2050 Report Pages
Gas Transmission & Distribution - Gas leakage rate % 0.29 29
Lead (Pb) air emissions Currently not reported 118
Leakage reduction target in Essex & Suffolk (Northumbrian Water) % -40 76
Leakage reduction target in Northumbrian Water (north region) compared to 2019 % -12 76
Leakage reduction target in Northumbrian Water (south region) compared to 2019 % -14.1 76
Leakage reduction target in Northumbrian Water region % -55 76
Nitrogen oxides (NOx) emissions tonnes 8053 8199 8554 107
Number of reportable pipeline incidents, corrective actions received, and violations of pipeline safety statutes Currently not reported 119
Percentage of each in or near areas of dense population (air quality) Currently not reported 118
Respirable Suspended Particulates (RSP) emissions tonnes 293 256 280 107
Seawater discharge 000 m³ 478223 390204 271931 107
Sulfur oxides (SOx) emissions tonnes 868 875 1026 107
Surface water discharge 000 m³ 123986 148536 133293 107

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2021 2022 2022/23 2023 2023/24 2024 2025 Report Pages
Alliance Construction Materials reduction in Scope 1 and 2 GHG emissions from 2018 base year % 50 27
Avoided Carbon Emissions from renewable energy and energy-from-waste operations tCO2e 1896222 8
Biogenic emissions tonne CO₂e 1275010 1121305 843598 106
Cement Production CO2 Intensity kg CO2 per tonne of cementitious product 618 70
Cement Production Carbon Intensity kg CO2/tonne of cementitious product 618 9
Concrete Production GHG emissions Intensity tonnes CO2e/m³ of concrete 0.267 9
Construction Materials - GHG Emissions tCO2e 1948101 29
Construction Materials Concrete Production GHG emissions Intensity tonnes CO2e/m3 of concrete 0.267 70
Decrease in activity-based emissions compared to the 2018/19 spend-based baseline year % -20 54
Electricity Distribution - GHG Emissions tCO2e 457656 29
Electricity Generation / Clean & Renewable Energy - GHG Emissions tCO2e 3726339 29
Electricity Generation / Clean & Renewable Energy - GHG emissions intensity of generation kgCO2e/kWh 0.49 29
Enviro NZ reduction in Scope 1 and 2 emissions from 2010 base year % >50 27
GHG Emissions Intensity of Generation kg CO2e/kWh 0.53 0.49 60
GHG Scope 1 & 2 Emissions (Construction Materials) % <1 26
GHG Scope 1 & 2 Emissions (Electricity Distribution) % 52 26
GHG Scope 1 & 2 Emissions (Electricity Generation/Clean & Renewable Energy) % 10 26
GHG Scope 1 & 2 Emissions (Gas Transmission and Distribution) % 27 26
GHG Scope 1 & 2 Emissions (Household Infrastructure) % 4 26
GHG Scope 1 & 2 Emissions (Transportation) % <1 26
GHG Scope 1 & 2 Emissions (Waste Management) % 1 26
GHG Scope 1 & 2 Emissions (Water Utilities & Services) % 6 26
GHG Scope 1 & 2 Emissions (total) tCO2e 7193286 26
GHG emissions - Scope 1 emissions tonne CO₂e 7327908 7038127 6552403 106
GHG emissions - Scope 2 emissions (location-based) tonne CO₂e 1259587 1172147 1244603 106
GHG emissions - Scope 2 emissions (market-based) tonne CO₂e 710829 617109 641243 106
GHG emissions - Scope 3 emissions tonne CO₂e 846140 1327805 1594392 106
GHG intensity covering Scope 1 and 2 emissions (location-based) tonne CO₂e/ HKD million revenue 173 164 151 106
GHG intensity covering Scope 1 and 2 emissions (market-based) tonne CO₂e/ HKD million revenue 162 153 140 106
Gas Transmission & Distribution - GHG Emissions tCO2e 704080 29
Heating Energy Emissions per user (Reliance Home Comfort) -10.8% 9
Household Infrastructure - GHG Emissions tCO2e 6436 29
Household Infrastructure Heating Energy Emissions per ista user % vs. 2018 base year -10.8 70
Indirect energy intensity '000 kWh/ HKD million revenue 25 23 26 106
Methane Captured (Enviro NZ) tonnes 15736 9
Number of vendors submitting data on carbon portal 100 150 54
Percentage of Attributable Revenue by Business Segment (Construction Materials) % 1 26
Percentage of Attributable Revenue by Business Segment (Electricity Distribution) % 34 26
Percentage of Attributable Revenue by Business Segment (Electricity Generation/Clean & Renewable Energy) % 11 26
Percentage of Attributable Revenue by Business Segment (Gas Transmission and Distribution) % 20 26
Percentage of Attributable Revenue by Business Segment (Household Infrastructure) % 5 26
Percentage of Attributable Revenue by Business Segment (Transportation) % 4 26
Percentage of Attributable Revenue by Business Segment (Waste Management) % 4 26
Percentage of Attributable Revenue by Business Segment (Water Utilities & Services) % 10 26
Scope 1 & 2 Emissions by Business Segment (CO2e), Construction materials tCO2e 521797 507651 504081 72
Scope 1 & 2 Emissions by Business Segment (CO2e), Electricity distribution tCO2e 424038 4198748 4198748 72
Scope 1 & 2 Emissions by Business Segment (CO2e), Electricity generation / Clean & renewable energy tCO2e 60401 63438 59666 72
Scope 1 & 2 Emissions by Business Segment (CO2e), Gas transmission & distribution tCO2e 2097509 2044839 2044971 72
Scope 1 & 2 Emissions by Business Segment (CO2e), Others tCO2e 3906465 3988707 72
Scope 1 & 2 Emissions by Business Segment (CO2e), Waste management tCO2e 1919748 407658 407658 72
Scope 1 & 2 Emissions by Business Segment (CO2e), Water utilities & services tCO2e 407658 3988707 3726339 72
Scope 1 Emissions tCO2e 953431 819791 710843 765235 641243 26
Scope 1 GHG emissions intensity tonne CO₂e/ HKD million revenue 148 141 127 106
Scope 2 Emissions tCO2e 7399866 7488121 7212807 7012102 6552043 26
Scope 2 GHG emissions intensity (location-based) tonne CO₂e/ HKD million revenue 25 23 24 106
Scope 2 GHG emissions intensity (market-based) tonne CO₂e/ HKD million revenue 14 12 12 106
Scope 3 Emissions Distribution by Category (CO2e), Category 1 – Purchased Goods and Service tCO2e 846140 1327805 1594392 72
Scope 3 Emissions Distribution by Category (CO2e), Category 13 – Downstream Leased Assets tCO2e 170025 33991 444021 72
Scope 3 Emissions Distribution by Category (CO2e), Category 2 – Capital Goods tCO2e 267881 414347 476384 72
Scope 3 Emissions Distribution by Category (CO2e), Category 3 – Fuel and Energy - Related Activities tCO2e 313862 136066 385882 72
Scope 3 Emissions Distribution by Category (CO2e), Other Scope 3 Categories tCO2e 1216 11685 72
Scope 3 emissions coverage of attributable revenue % 86 110
Supplier specific Scope 3 category reduction % 17 54
Total GHG emissions by Scope (CO2e), Scope 1 tCO2e 710829 617109 614123 72
Total GHG emissions by Scope (CO2e), Scope 2 tCO2e 1327805 1327805 1594392 72
Total GHG emissions by Scope (CO2e), Scope 3 tCO2e 5329164 5084897 4342598 72
Total Scope 1 and 2 emissions (location-based) tonne CO₂e 8587495 8210724 7796646 106
Total Scope 1 and 2 emissions (market-based) tonne CO₂e 8038737 7655326 7193286 106
Total Scope 1, 2 and 3 emissions (location-based) tonne CO₂e 9433655 9538079 9391308 106
Total Scope 1, 2 and 3 emissions (market-based) tonne CO₂e 8884877 8983041 8787678 106
Transportation - GHG Emissions tCO2e 5244 29
UKPN - Reduction in supplier-specific Scope 3 emissions compared to 2018/19 baseline percent reduction 17 53
VPN and United Energy reduction in Scope 1 and 2 emissions (including consumption of grid-supplied electricity) from 2019 base year % 50 27
Waste Management - GHG Emissions tCO2e 240093 29
Water Utilities & Services - GHG Emissions tCO2e 62123 29
ista reduction in Scope 1 and 2 emissions from 2018 base year % 50 27

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
HK Electric - Collection of 5000 kg of used lead-acid batteries for recycling by local recyclers each year during 2024 to 2028 Achieved 78
HK Electric - Reduction of ash and gypsum at LPS by 37% compared to 2019 Achieved 78
Hazardous waste produced tonnes 31547 77
Hazardous waste produced by Construction materials tonnes 38 77
Hazardous waste produced by Electricity distribution tonnes 3023 77
Hazardous waste produced by Electricity generation / Clean & renewable energy tonnes 2207 77
Hazardous waste produced by Gas transmission and distribution tonnes 16347 77
Hazardous waste produced by Household infrastructure tonnes 100 77
Hazardous waste produced by Incineration (including energy recovery) tonnes 395 77
Hazardous waste produced by Incineration (without energy recovery) tonnes 137 77
Hazardous waste produced by Landfilling tonnes 7183 77
Hazardous waste produced by Other recovery operations tonnes 26 77
Hazardous waste produced by Other waste management methods tonnes 9126 77
Hazardous waste produced by Recycling tonnes 14626 77
Hazardous waste produced by Reuse tonnes 53 77
Hazardous waste produced by Transportation tonnes 15 77
Hazardous waste produced by Waste management tonnes 8251 77
Hazardous waste produced by Water utilities & services tonnes 1008 77
Total hazardous waste produced tonnes 27265 23971 31547 107
Total hazardous waste produced intensity tonnes/ HKD million revenue 0.55 0.48 0.61 107
Waste Management - Attributable Revenue % 6 29

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
HK Electric - Reduction of total waste generation at office premises compared to 2020 percent -5.5 78
NGN - Reduce amount of office and depot waste created by 20% between 2018 and 2026 percent reduction 17 78
Non-hazardous waste produced tonnes 470301 77
Non-hazardous waste produced by Construction materials tonnes 30166 77
Non-hazardous waste produced by Electricity distribution tonnes 44023 77
Non-hazardous waste produced by Electricity generation / Clean & renewable energy tonnes 110373 77
Non-hazardous waste produced by Gas transmission and distribution tonnes 172065 77
Non-hazardous waste produced by Household infrastructure tonnes 3454 77
Non-hazardous waste produced by Incineration (including energy recovery) tonnes 1963 77
Non-hazardous waste produced by Landfilling tonnes 23172 77
Non-hazardous waste produced by Other recovery operations tonnes 45 77
Non-hazardous waste produced by Other waste management methods tonnes 12065 77
Non-hazardous waste produced by Recycling tonnes 345165 77
Non-hazardous waste produced by Reuse tonnes 87892 77
Non-hazardous waste produced by Transportation tonnes 1493 77
Non-hazardous waste produced by Waste management tonnes 13584 77
Non-hazardous waste produced by Water utilities & services tonnes 94916 77
Percentage of Waste Diverted from Landfills (Enviro NZ) 19% 9
Recycling Rate (Reliance Home Comfort) 75% 9
Recycling rate (Reliance Home Comfort) 75% 68
Reliance Home Comfort - Recycle 70% of residential and commercial waste percent 75 78
Total non-hazardous waste produced tonnes 413644 407886 470301 107
Total non-hazardous waste produced intensity tonnes/ HKD million revenue 8.34 8 9.13 107
Total waste produced tonnes 413644 407886 501848 77
UKPN - Recycle 80% of office and depot and network waste by 2028 percent 70 78
UKPN - Recycle 99.5% of street works waste by 2028 percent 99.9 78

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2024 2025 2035 2050 Report Pages
AVR 100% reduction of Scope 1 GHG emissions by 2050 % 100 27
Percentage of gross Scope 1 GHG emissions covered under emissions-limiting regulations Currently not reported 118
Percentage of gross Scope 1 GHG emissions covered under emissions-reporting based regulations % 100 118
Phoenix Energy 50% reduction in Scope 1 and 2 emissions (excluding shrinkage) % 50 27
Phoenix Energy reduction in Scope 1 and 2 emissions by 2030 (excluding shrinkage) % 50 27
Scope 1 and 2 Emissions Reduction from 2023 % -6 8
Target: Pursuit of net zero by 2050 Net zero 26
UKPN 50% reduction in Scope 1 and 2 emissions vs 2020 baseline % 50 27
Wellington Electricity reduction in Scope 1 and 2 emissions (excluding losses) from 2019 base year % >50 27

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Alliance Construction Materials - Reduce solid waste extracted from plant yard washout to 0.027m³ of concrete produced m³ 0.008 78
Northumbrian Water - Achieve zero business waste by 2025 On track 78
UKPN - No recoverable waste to landfill by 2025 percent diversion rate 99.4 78
WWU - Send a maximum of 20% waste to landfill by 2026 percent <1 78
WWU - Send less than 20% of total excavated spoil materials to landfill by 2026 as compared to 2019 percent 0.1 78

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Amount of natural gas delivered to residential customers Currently not reported 119
Amount of natural gas delivered to third party Not applicable 119
Biomass (energy use) GJ 4784299 4084719 3950805 106
Biomethane Injected (Gas Transmission & Distribution) GWh 1497 9
Capacity of Connections to Distributed Renewable Energy Generation GW 12.3 9
Coal (energy use) GJ 6974274 6835886 7071662 106
Diesel GJ 408137 414209 413836 106
Direct energy consumption GJ 19286416 18663208 18809353 106
Direct energy intensity '000 kWh/ HKD million revenue 389 373 365 106
Electricity Distribution - Attributable Revenue % 34 29
Electricity Distribution - Distribution losses % 6.19 29
Electricity Distribution - System Average Interruption Duration Index (from distribution) 1 29
Electricity Distribution - Transmission losses % 1.2 29
Electricity Generation / Clean & Renewable Energy - Attributable Revenue % 11 29
Electricity generation mix - Coal GWh 10857 8952 106
Electricity generation mix - Energy-from-waste and others GWh 1816 1669 106
Electricity generation mix - Gas GWh 14811 14375 106
Electricity generation mix - Oil GWh 66 49 106
Electricity generation mix - Renewable energy - Biomass GWh 1843 1630 106
Electricity generation mix - Renewable energy - Solar GWh 40 71 106
Electricity generation mix - Renewable energy - Wind GWh 459 532 106
Gasoline/Petrol GJ 42962 46559 49036 106
Hydro (energy use) GJ 571 848 587 106
Indirect energy consumption - Electricity GJ 1230386 1162207 1325369 106
Indirect energy consumption - Heating GJ 632 696 1822 106
Installed Capacity Mix - Coal MW 2950 2250 60
Installed Capacity Mix - Energy from waste and Others MW 431 428 60
Installed Capacity Mix - Gas MW 5262 5581 60
Installed Capacity Mix - Oil MW 617 618 60
Installed Capacity Mix - Renewable energy (wind, solar, hydro and biomass) MW 448 754 60
Length of gas transmission and distribution pipelines km Gas pipeline length: over 116000 km 119
Length of transmission and distribution lines (Electricity) Section 2 119
Liquified petroleum fuel ("LPG") GJ 1030 1021 1034 106
Mains Replacement (Gas Transmission & Distribution) km 1442 9
Natural gas GJ 9667806 10483956 11156762 106
Non-renewable electricity purchased 000kWh 1057156 987487 1144199 68
Non-renewable energy consumed GJ 21965469 22074725 21926115 106
Non-renewable energy consumed: Diesel 000kWh 1030 1021 1034 68
Non-renewable energy consumed: Gasoline/Petrol 000kWh 43967 45569 49306 68
Non-renewable energy consumed: Liquefied Petroleum Fuel (LPG) 000kWh 3835782 3295856 2297930 68
Non-renewable energy consumed: Natural gas 000kWh 9667806 10483956 11156762 68
Non-renewable energy consumed: Waste-derived fuels (non-biomass) 000kWh 6974274 6835886 7071682 68
Other fuels GJ 1035658 997238 935566 106
Other renewables GJ 69514 60936 65781 106
Percentage of Rolling Stock Electrified / Bi-mode (hybrid) (UK Rails) ~80% 9
Purchased electricity for own consumption 000kWh 1229754 1161511 1323547 68
Renewable Energy (Electricity Generation / Clean & Renewable Energy) MW 754 9
Renewable Energy Installed Capacity MW 448 754 60
Renewable Gas Production (Gas Transmission & Distribution) kg 19083 9
Renewable electricity purchased and supported by green certificates 000kWh 172598 174024 179348 68
Renewable energy consumed GJ 4861573 4154567 4025805 106
Self-generated energy - Electricity GJ 73712 83662 128842 106
Self-generated energy - Heating GJ 73712 83662 128842 106
Total Installed Capacity MW 9708 9631 60
Total electricity delivered to residential customers Currently not reported 119
Total electricity generated, percentage by major energy source, percentage in regulated markets Total electricity generated: Section 11.1 119
Total energy consumption 000kWh, GJ 20516802 19825437 19205088 68, 106
Total energy intensity '000 kWh/ HKD million revenue 414 397 391 106
Total wholesale electricity purchased Not relevant or material, as our electricity business segment is focused on electricity distribution. 119
Waste-derived fuels (non-biomass) GJ 3835782 3295586 2297930 106
Weighted Average Availability Factor of Plants % 87 60
Weighted Average Availability Factor of Plants (Electricity Generation / Clean & Renewable Energy) 87% 9
Wind (energy use) GJ 5168 5566 4641 106

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2022-2024 2023 2024 Report Pages
Groundwater withdrawal 000 m³ 14414 14740 14367 107
Other sources water discharge 000 m³ 264 404 392 107
Other sources water withdrawal 000 m³ 444 447 395 107
Percentage of Wastewater Recycled (Northumbrian Water) 100% 9
Percentage of wastewater recycled (Northumbrian Water) 100% 68
Seawater withdrawal 000 m³ 374244 362053 239096 107
Surface water withdrawal 000 m³ 300658 265584 229135 107
Total water consumption 000 m³ 91821 107228 78130 107
Total water consumption reduction in HK Electric key office premises compared to 2020 % -6 76
Total water discharge 000 m³, thousand m³ 601031 571165 409147 75, 107
Total water withdrawal 000 m³, thousand m³ 694854 646890 487727 75, 107
Total water withdrawal volume thousand m³ 78130 75
Water Consumption (2024) thousand m³ 78130 8
Water Consumption Reduction from 2023 % -27 8
Water Utilities & Services - Attributable Revenue % 8 29
Water consumption by key business segment: Construction materials thousand m³ 1292 75
Water consumption by key business segment: Electricity distribution thousand m³ 54 75
Water consumption by key business segment: Electricity generation / Clean & renewable energy thousand m³ 3192 75
Water consumption by key business segment: Gas transmission and distribution thousand m³ 25 75
Water consumption by key business segment: Household infrastructure thousand m³ 10 75
Water consumption by key business segment: Transportation thousand m³ 29 75
Water consumption by key business segment: Waste management thousand m³ 526 75
Water consumption by key business segment: Water utilities & services thousand m³ 73940 75
Water consumption intensity 000 m³ / HKD million revenue 1.85 2.14 1.52 107
Water discharge by destination: Seawater thousand m³ 120144 120144 120144 75
Water discharge by destination: Surface water thousand m³ 479228 449362 271091 75
Water discharge by destination: Third-party water thousand m³ 101659 101659 179 75
Water discharged by key business segment: Construction materials thousand m³ 15 75
Water discharged by key business segment: Electricity distribution thousand m³ 2 75
Water discharged by key business segment: Electricity generation / Clean & renewable energy thousand m³ 242732 75
Water discharged by key business segment: Gas transmission and distribution thousand m³ 1 75
Water discharged by key business segment: Household infrastructure thousand m³ 1 75
Water discharged by key business segment: Waste management thousand m³ 14248 75
Water discharged by key business segment: Water utilities & services thousand m³ 152108 75
Water withdrawal by key business segment: Construction materials thousand m³ 1307 75
Water withdrawal by key business segment: Electricity distribution thousand m³ 56 75
Water withdrawal by key business segment: Electricity generation / Clean & renewable energy thousand m³ 245925 75
Water withdrawal by key business segment: Gas transmission and distribution thousand m³ 26 75
Water withdrawal by key business segment: Household infrastructure thousand m³ 11 75
Water withdrawal by key business segment: Transportation thousand m³ 29 75
Water withdrawal by key business segment: Waste management thousand m³ 14774 75
Water withdrawal by key business segment: Water utilities & services thousand m³ 225148 75
Water withdrawal by source: Groundwater thousand m³ 144 120 120 75
Water withdrawal by source: Other sources thousand m³ 1896 1896 1896 75
Water withdrawal by source: Seawater thousand m³ 164245 164245 164245 75
Water withdrawal by source: Surface water thousand m³ 374264 346126 229096 75
Water withdrawal by source: Third-party water thousand m³ 155905 166505 83569 75

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 2023 2024 2035 Report Pages
Customer gas savings from efficiency measures, by market Section 10.1 119
Generation Efficiency (Electricity Generation / Clean & Renewable Energy) 45% 9
Generation Efficiency (excluding power plants operated by Canadian Power) % 43 45 60
Smart meter installation target in Northumbrian Water % 100 76
Solar (energy use) GJ 1331 5286 3173 106

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2022 2023 2024 2028 2029 2050 Report Pages
Corporate water intensity reduction target in HK Electric (per unit of electricity sold) compared to 2024 % -7 76
Household water consumption reduction target (Northumbrian Water) litres per person per day -12 76
Non-household water demand reduction target (Northumbrian Water) % -9 76
Percentage of each in regions with High or Extremely High Baseline Water Stress Currently not reported 118
Plant effluent and rainwater collected for reuse at LPS by HK Electric m3 80000 76
Third-party water discharge 000 m³ 560 518 3531 107
Third-party water withdrawal 000 m³ 5094 4066 4284 107
Water consumption reduction target in UKPN compared to 2024 % -10 76

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2022 2023 2024 Report Pages
Construction Materials - Attributable Revenue % 4 29
NGN - Use no more than 2.5% virgin aggregate annually by 2026 percent 3.9 78
Paper packaging material used tonnes 2240 2189 1938 107
Plastics packaging material used tonnes 5 4 5 107
Sale of energy - Cooling GJ 758462 568121 440685 106
Sale of energy - Electricity GJ 7614518 7649814 7270512 106
Sale of energy - Heating GJ 5975819 6198434 6068902 106
Sale of energy - Steam GJ 880237 883259 870126 106
Total packaging material used for finished products tonnes 2245 2193 1943 107

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2024 Report Pages
Total number of nuclear power units, broken down by results of most recent independent safety review Not applicable 118

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
All Management Positions (including Junior, Middle and Top Management) Gender Diversity - Female percent 24 93
All Management Positions (including Junior, Middle and Top Management) Gender Diversity - Male percent 76 93
CKI's Full-time Workforce Gender Diversity - Female Employees employees 8427 8819 93
CKI's Full-time Workforce Gender Diversity - Male Employees employees 24855 25678 93
CKI's Full-time Workforce Gender Diversity - Total Employees employees 33282 34497 93
Gender Diversity - Women in top management positions % 21 8
Gender Diversity - Women in total workforce % 26 8
Household Infrastructure - Attributable Revenue % 10 29
Junior Management Positions Gender Diversity - Female percent 24 93
Junior Management Positions Gender Diversity - Male percent 76 93
Management Positions in Revenue-generating Functions Gender Diversity - Female percent 18 93
Management Positions in Revenue-generating Functions Gender Diversity - Male percent 82 93
Middle Management Positions Gender Diversity - Female percent 25 93
Middle Management Positions Gender Diversity - Male percent 75 93
No. of Employees 37000+ 8
Number of employees (full-time) 31709 33282 34497 107
Number of employees (part-time) 2052 2463 2566 107
Number of employees (total) 33761 35745 37063 107
Number of employees aged 30–49 18716 86
Number of employees aged 50 or above 10934 86
Number of employees below 30 years old 4937 86
Number of full-time employees 34497 86
Number of full-time employees (30–49 years old) 16729 17802 18716 107
Number of full-time employees (50 or above) 10246 10503 10844 107
Number of full-time employees (Asia excluding Hong Kong & Mainland China) 117 42 40 107
Number of full-time employees (Australia) 5359 5764 6151 107
Number of full-time employees (Canada) 2646 2634 2663 107
Number of full-time employees (Europe) 6031 6506 6364 107
Number of full-time employees (Hong Kong) 2592 2571 2632 107
Number of full-time employees (Mainland China) 1659 1649 1598 107
Number of full-time employees (New Zealand) 1150 1218 1142 107
Number of full-time employees (Other regions) 70 107
Number of full-time employees (United Kingdom) 11605 12332 13159 107
Number of full-time employees (United States) 550 566 678 107
Number of full-time employees (below 30 years old) 4734 4977 4937 107
Number of full-time employees (female) 7954 8427 8819 107
Number of full-time employees (general staff) 28636 29268 30339 107
Number of full-time employees (male) 23755 24855 25678 107
Number of full-time employees (manager grade or above) 3346 4014 4158 107
Number of general staff 30339 86
Number of internal hires (female) 690 86
Number of internal hires (general staff) 2528 86
Number of internal hires (male) 2168 86
Number of internal hires (manager grade or above) 330 86
Number of manager grade or above 4158 86
Number of part-time employees 2566 86
Number of residential customers served (Electricity) Over 12 million customers 119
Number of residential customers served (Gas) Over 7 million customers 119
Percentage of employees in Asia (excluding Hong Kong, Mainland China) % 14 86
Percentage of employees in Australia % 16 86
Percentage of employees in Europe % 34 86
Percentage of employees in Hong Kong % 8 86
Percentage of employees in Mainland China % 16 86
Percentage of employees in New Zealand % 4 86
Percentage of employees in United States/Canada % 8 86
STEM-related Positions Gender Diversity - Female percent 12 93
STEM-related Positions Gender Diversity - Male percent 88 93
Top Management Positions Gender Diversity - Female percent 21 93
Top Management Positions Gender Diversity - Male percent 79 93
Total number of employees 37063 86
Total number of internal hires 2858 86

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Employee turnover rate (aged 30–49) % 9.2 86
Employee turnover rate (aged 50 or above) % 5.7 86
Employee turnover rate (below 30 years old) % 19.1 86
Employee turnover rate (involuntary) % 2.2 86
Employee turnover rate (overall) % 9.1 86
Employee turnover rate (voluntary) % 6.9 86
Employee turnover rate in Asia (excluding Hong Kong, Mainland China) % 12 86
Employee turnover rate in Australia % 10.2 86
Employee turnover rate in Europe % 8 86
Employee turnover rate in Hong Kong % 10.2 86
Employee turnover rate in Mainland China % 10.4 86
Employee turnover rate in New Zealand % 10.4 86
Employee turnover rate in United States/Canada % 6.9 86
Turnover rate for full-time employees - 30–49 % 11.8 7.5 7.4 108
Turnover rate for full-time employees - 50 or above % 11.9 9 10.2 108
Turnover rate for full-time employees - Asia (excluding Hong Kong & Mainland China) % 0.9 7.5 108
Turnover rate for full-time employees - Australia % 10.3 7.8 7.8 108
Turnover rate for full-time employees - Below 30 % 19.2 12.3 12.8 108
Turnover rate for full-time employees - Canada % 30.2 32.8 27.7 108
Turnover rate for full-time employees - Europe % 14.5 1.1 1.2 108
Turnover rate for full-time employees - Female % 14.7 7.9 8.5 108
Turnover rate for full-time employees - Hong Kong % 9.8 14.6 10.2 108
Turnover rate for full-time employees - Mainland China % 4.5 4.2 6.8 108
Turnover rate for full-time employees - Male % 12.3 9 9.3 108
Turnover rate for full-time employees - New Zealand % 35.9 31 39 108
Turnover rate for full-time employees - Other regions 0.0% 0.0% 0.0% 108
Turnover rate for full-time employees - Overall % 12.9 8.7 9.1 108
Turnover rate for full-time employees - United Kingdom % 8.6 5.3 5.8 108
Turnover rate for full-time employees - United States % 23.6 5.3 36.5 108

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Contractors - Lost time injury rate per 100 employees per year 0.82 89
Contractors - No. of fatalities Zero 89
Employees - No. of fatalities Zero 89
Number of work-related fatalities 1 2 108
Number of work-related fatalities - Contractors 1 1 108
Number of work-related fatalities - Full-time employees 1 108
Rate of work-related fatalities (employees) % 0.003 108
Reliance Home Comfort Lost Time Injury Rate target 1.75 90
Safety - Fatalities (employees) Zero 8

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Employees - Lost day due to work injury days 7071 89
Employees - Lost time injury rate per 100 employees per year 0.52 89
Lost time injury rate (employee) 0.58 0.52 0.52 108
NGN Lost time injury rate – employee and contractors 0.04 90
Number of lost days due to work injury (employees) 3204 3893 7071 108
Number of lost time injury incidents (employees) 175 168 166 108
Safety - Lost time injury rate (employees) 0.52 8

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
Description of efforts to manage nuclear safety and emergency preparedness Not applicable 118
Description of efforts to manage the integrity of gas delivery infrastructure, including risks related to safety and emissions 8.1 > Promoting the Reduction & Recovery of Methane and Carbon Dioxide 119
Employees - Percentage covered by OHSAS 18001 / ISO 45001 percent 52% 89
Percentage of employee covered by OHSAS 18001/ISO 45001 % 50.5 50.8 51.7 108

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Percentage of full-time employees who received training (Female, by gender) % 89 87
Percentage of full-time employees who received training (General Staff, by employee category) % 93 87
Percentage of full-time employees who received training (Male, by gender) % 93 87
Percentage of full-time employees who received training (Manager Grade or Above, by employee category) % 83 87
Percentage of full-time employees who received training (Overall, by gender) % 92 87
Percentage of full-time employees who received training - Female % 87.7 90.5 88.7 108
Percentage of full-time employees who received training - General staff % 92.6 93.4 90.7 108
Percentage of full-time employees who received training - Male % 95.8 94.3 92.7 108
Percentage of full-time employees who received training - Manager grade or above % 100 92.9 82.5 108
Percentage of full-time employees who received training - Overall % 93.7 93.4 91.7 108
Training - Percentage of full-time employees who received training % 91.7 8

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average hours of training per full-time employee (Female, by gender) hours 18.3 87
Average hours of training per full-time employee (General Staff, by employee category) hours 34.7 87
Average hours of training per full-time employee (Male, by gender) hours 38 87
Average hours of training per full-time employee (Manager Grade or Above, by employee category) hours 20.7 87
Average hours of training per full-time employee (Overall, by gender) hours 33 87
Average hours of training per full-time employee - Female 15.5 15.6 18.3 108
Average hours of training per full-time employee - General staff 26.5 33.2 34.7 108
Average hours of training per full-time employee - Male 29.8 37.6 38 108
Average hours of training per full-time employee - Manager grade or above 23.8 23.6 20.7 108
Average hours of training per full-time employee - Overall 26.2 32 33 108
Training - Average hours of training per full-time employee hours 33 8

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Gas Transmission & Distribution - Attributable Revenue % 20 29
Northumbrian Water - Local supplier spending per £ pence 61.7 53
Number of suppliers - Asia (excluding Hong Kong & Mainland China) 159 151 149 108
Number of suppliers - Asia (excluding Hong Kong and Mainland China) 149 52
Number of suppliers - Asia (excluding Hong Kong and Mainland China) (percentage) <1% 52
Number of suppliers - Australia 7999 8242 9685 52, 108
Number of suppliers - Australia (percentage) 30% 52
Number of suppliers - Canada 1847 2527 3447 52, 108
Number of suppliers - Canada (percentage) 11% 52
Number of suppliers - Europe 1433 1467 1493 52, 108
Number of suppliers - Europe (percentage) 4% 52
Number of suppliers - Hong Kong 2559 2647 2801 52, 108
Number of suppliers - Hong Kong (percentage) 9% 52
Number of suppliers - Mainland China 786 734 796 52, 108
Number of suppliers - Mainland China (percentage) 2% 52
Number of suppliers - New Zealand 798 1831 2808 52, 108
Number of suppliers - New Zealand (percentage) 9% 52
Number of suppliers - Other regions 16 12 31 52, 108
Number of suppliers - Other regions (percentage) <1% 52
Number of suppliers - Overall 32523 52
Number of suppliers - Total 32095 30090 32523 108
Number of suppliers - United Kingdom 11256 9687 9927 52, 108
Number of suppliers - United Kingdom (percentage) 30% 52
Number of suppliers - United States 3243 1792 1396 52, 108
Number of suppliers - United States (percentage) 4% 52
Phoenix Energy - Suppliers engaged from Purchased Goods and Services category percent 91 53

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2021-22 2022 2022-23 2023 2023-24 2024 2031 Report Pages
HK Electric - Sustainable Procurement Survey participation suppliers 66 53
NGN - Minimum supply chain compliance with Supplier Code of Conduct by 2031 percent 85% 53
Number of responses from suppliers 85% of spend, 95% of spend 132 319 442 55
Number of suppliers acknowledging Charter 78% of spend, 81% of spend 70 236 278 55
Number of suppliers questioned 91% of spend 155 954 884 55
Percentage of suppliers (by value) meeting licensee’s supplier code 74% 76% 78% 55
Percentage of suppliers (by value) that have their own sustainability metrics or KPIs 45% 71% 71% 55
WWU - Supplier acknowledgement of Supply Chain Charter percent 78 53
WWU - Supplier response rate to Supply Chain Charter percent 85 53

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2022-2024 2023 2024 Report Pages
Average retail electric rate for residential, commercial, and industrial customers Currently not reported 118
Average retail gas rate for residential, commercial, industrial, and transportation customers Currently not reported 119
Customer Satisfaction Score (Electricity Distribution) 85.5% 9
Customer Satisfaction Score (Northumbrian Water) >80 9
Net Promoter Score (Sales, Reliance Home Comfort) 83 9
Net Promoter Score (Service, Reliance Home Comfort) 73 9
Number of complaints received - Products and services related 254146 297191 253736 108
Number of residential customer electric disconnections for non-payment, percentage reconnected within 30 days Currently not reported 118
Number of residential customer gas disconnections for non-payment, percentage reconnected within 30 days Currently not reported 119
Sales of Low Carbon Materials tonnes 201945 9
Sales of Low Carbon Materials (GGBS, PFA) metric tonnes 201945 70
System Average Interruption Duration Index (SAIDI), System Average Interruption Frequency Index (SAIFI), and Customer Average Interruption Duration Index (CAIDI), inclusive of major event days Section 7.5 119
UKPN public engagement on safety (number of people engaged in 2024) people 580000 90

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2024 Report Pages
Number of incidents of non-compliance with physical or cybersecurity standards or regulations The Group is not aware of any material non-compliance in this area. 119

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 2023 2024 Report Pages
Business Ethics Training - Hours provided to employees hours 35085 8
Number of employees who received training on anti-corruption/ethics and integrity - Full-time 15415 19928 25312 108
Number of employees who received training on anti-corruption/ethics and integrity - Part-time 836 1317 2080 108
Number of employees who received training on anti-corruption/ethics and integrity - Total 16251 21245 27392 108
Number of training hours on anti-corruption/ethics and integrity completed by employees - Full-time 12982 20746 32570 108
Number of training hours on anti-corruption/ethics and integrity completed by employees - Part-time 509 1127 2515 108
Number of training hours on anti-corruption/ethics and integrity completed by employees - Total 13491 21873 35085 108
Percentage of full-time and part-time employees who received training on anti-corruption/ethics and integrity % 48.1 59.4 73.9 108

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2024 Report Pages
Discussion of impact of external factors on customer affordability of gas Section 10.1 119
Transportation - Attributable Revenue % 5 29

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2024 Report Pages
Community Contributions - Volunteering hours 70524 8

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023 2024
Airborne Particulate Matter (PM) Emissions tonnes 293 256 280
NOₓ Emissions tonnes 8053 8199 8554
SOₓ Emissions tonnes 868 875 1026

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2020 2021 2022 2023 2024
Direct GHG Emissions (Scope 1) tCO2e 953431 819791 710843 765235 641243
Indirect Energy Emissions (Scope 2) tCO2e 7399866 7488121 7212807 7012102 6552043
Scope 1 GHG Emissions Intensity (By Revenue) tonne CO₂e/ HKD million revenue 148 141 127
Scope 2 GHG Emissions Intensity (By Revenue) tonne CO₂e/ HKD million revenue 14 12 24
Scope 3 GHG Emissions (Capital Goods) tCO2e 267881 414347 476384
Scope 3 GHG Emissions (Downstream Leased Assets) tCO2e 170025 33991 444021
Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) tCO2e 313862 136066 385882
Scope 3 GHG Emissions (Purchased Goods/Services) tCO2e 846140 1327805 1594392
Total GHG Emissions Intensity (By Revenue) tonne CO₂e/ HKD million revenue 173 164 151
Total Other Indirect Energy Emissions (Scope 3) tCO2e 846140 1327805 1594392

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Hazardous Waste (Other Recovery) tonnes 26
Hazardous Waste Incineration tonnes 395
Hazardous Waste Landfilling tonnes 7183
Hazardous Waste Recycled tonnes 14626
Hazardous Waste Reused tonnes 53
Total Hazardous Waste tonnes 27265 23971 31547
Total Hazardous Waste Intensity (By Revenue) tonnes/ HKD million revenue 0.55 0.48 0.61

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Diversion Rate of Non-Hazardous Waste percent 19
Non-Hazardous Waste (Construction Waste) tonnes 30166
Non-Hazardous Waste Incineration tonnes 1963
Non-Hazardous Waste Landfilling tonnes 23172
Non-Hazardous Waste Recycled tonnes 345165
Non-Hazardous Waste Reused tonnes 87892
Paper Waste tonnes 1938
Recycling Rate of Non-Hazardous Waste percent 75
Total Non-Hazardous Waste Disposed tonnes 413644 407886 470301
Total Non-Hazardous Waste Intensity (By Revenue) tonnes/ HKD million revenue 8.34 8 9.13

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024 2025 2035 2050
Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year % -6
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 % 50
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2020 % 50 50
Target Scope 1 and 2 Emissions Reduction Percentage by 2050 Compared to 2019 % 100

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Non-Hazardous Waste Intensity Reduction Compared to Last Year (By Unit Product) m³ 0.008

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Biomass Energy GJ 4784299 4084719 3950805
Diesel Fuel Consumption GJ 408137 414209 413836
Direct Energy Intensity (By Revenue) '000 kWh/ HKD million revenue 389 373 365
Energy Consumption Intensity (By Revenue) '000 kWh/ HKD million revenue 414 397 391
Fossil Fuel Consumption GJ 6974274 6835886 7071662
Gasoline Consumption GJ 42962 46559 49036
Hydropower Energy GJ 571 848 587
Indirect Energy Intensity (By Revenue) '000 kWh/ HKD million revenue 25 23 26
LPG Consumption GJ 1030 1021 1034
Natural Gas Consumption GJ 9667806 10483956 11156762
Percentage of Renewable Energy Consumption % 23.7 21 20
Purchased Electricity 000kWh 1229754 1161511 1323547
Purchased Heating GJ 632 696 1822
Renewable Energy Consumption GJ 4861573 4154567 4025805
Total Direct Energy Consumption GJ 19286416 18663208 18809353
Total Energy Consumption GJ 20516802 19825437 20134902
Total Indirect Energy Consumption GJ 1231018 1162903 1327191
Total Non-Renewable Fuel Consumption GJ 21965469 22074725 21926115
Wind Energy GJ 5168 5566 4641

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2022-2024 2023 2024
Groundwater Withdrawal thousand m³ 144 120 120
Recycled Water Percentage % 100
Seawater Discharge thousand m³ 120144 120144 120144
Seawater Withdrawal thousand m³ 164245 164245 164245
Surface Water Discharge thousand m³ 479228 449362 271091
Surface Water Withdrawal thousand m³ 374264 346126 229096
Total Wastewater Discharge thousand m³ 603033 571165 409147
Total Water Withdrawal thousand m³ 695454 646890 487727
Water Consumption thousand m³ 91821 107228 78130
Water Consumption Intensity (By Revenue) thousand m³ / HKD million revenue 1.85 2.14 1.52

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023 2024
Energy Consumption Reduction Compared to Last Year GJ 3955 -2113
Energy Consumption Reduction Percentage Compared to Last Year % 74.3 -40

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023 2024 2028 2029
Target Water Consumption Reduction Percentage Compared to Last Year % -10 -7
Wastewater Reduction Compared to Last Year 000 m³ -42 3013

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2022 2023 2024
Packaging Material Consumption (Plastic) tonnes 5 4 5
Packaging Materials Consumed tonnes 2245 2193 1943

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Employees Aged 30-50 employees 16729 17802 18716
Number of Employees Aged Above 50 employees 10246 10503 10934
Number of Employees Aged Below 30 employees 4734 4977 4937
Number of Employees in Asia (Excluding China) employees 117 42 40
Number of Employees in Australia employees 5359 5764 6151
Number of Employees in Canada employees 2646 2634 2663
Number of Employees in Europe employees 6031 6506 6364
Number of Employees in Hong Kong employees 2592 2571 2632
Number of Employees in Mainland China employees 1659 1649 1598
Number of Employees in New Zealand employees 1150 1218 1142
Number of Employees in United Kingdom employees 11605 12332 13159
Number of Employees in United States employees 550 566 678
Number of Female Employees employees 7954 8427 8819
Number of Full-time Employees employees 31709 33282 34497
Number of Male Employees employees 23755 24855 25678
Number of Part-time Employees employees 2052 2463 2566
Number of Total Employees employees 33761 35745 37063
Percentage of Employees in Asia (Excluding China) percent 14
Percentage of Employees in Australia percent 16
Percentage of Employees in Canada percent 8
Percentage of Employees in Europe percent 34
Percentage of Employees in Hong Kong percent 8
Percentage of Employees in Mainland China percent 16
Percentage of Employees in New Zealand percent 4
Percentage of Employees in United States percent 8
Percentage of Female Employees percent 23.8
Percentage of Male Employees percent 69.3

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 11.8 7.5 9.2
Turnover Rate of Employees Aged Above 50 % 11.9 9 5.7
Turnover Rate of Employees Aged Below 30 % 19.2 12.3 19.1
Turnover Rate of Employees in Asia (Excluding China) % 0.9 12
Turnover Rate of Employees in Australia % 10.3 7.8 10.2
Turnover Rate of Employees in Canada % 30.2 32.8 27.7
Turnover Rate of Employees in Europe % 14.5 1.1 8
Turnover Rate of Employees in Hong Kong % 9.8 14.6 10.2
Turnover Rate of Employees in Mainland China % 4.5 4.2 10.4
Turnover Rate of Employees in New Zealand % 35.9 31 10.4
Turnover Rate of Employees in United Kingdom % 8.6 5.3
Turnover Rate of Employees in United States % 23.6 5.3 36.5
Turnover Rate of Female Employees % 14.7 7.9 8.5
Turnover Rate of Full-time Employees % 12.9 8.7 9.1
Turnover Rate of Male Employees % 12.3 9 9.3
Turnover Rate of Total Employees % 12.9 8.7 9.1

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2022 2023
Number of Work-related Fatalities 1 2
Number of Work-related Fatalities for Contractors 1 1
Number of Work-related Fatalities for Direct Employee 1
Work-related Fatalities Rate % 0.003

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries days 3204 3893 7071
Lost Working Days Due to Work-related Injuries (Employees) days 3204 3893 7071
Number of Work-related Injuries 175 168 166
Rate of Work-related Injuries per 100 employees per year 0.58 0.52 0.52

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Covered by Safety Drills % 50.5 50.8 51.7

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 93.7 93.4 91.7
Percentage of Trained Female Employees % 87.7 90.5 88.7
Percentage of Trained General Employees % 92.6 93.4 90.7
Percentage of Trained Male Employees % 95.8 94.3 92.7

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) hours 15.5 15.6 18.3
Average Training Hours (General Staff) hours 26.5 33.2 34.7
Average Training Hours (Male) hours 29.8 37.6 38
Average Training Hours (Senior Management) hours 23.8 23.6 20.7
Average Training Hours per Employee hours 26.2 32 33

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Asia (Excluding China) 159 151 149
Number of Suppliers in Australia 7999 8242 9685
Number of Suppliers in Canada 1847 2527 3447
Number of Suppliers in Europe 1433 1467 1493
Number of Suppliers in Hong Kong 2559 2647 2801
Number of Suppliers in Mainland China 786 734 796
Number of Suppliers in New Zealand 798 1831 2808
Number of Suppliers in United Kingdom 11256 9687 9927
Number of Suppliers in United States 3243 1792 1396
Number of Total Suppliers 32095 30090 32523
Proportion of Spending on Local Suppliers pence 61.7

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Complaint Growth Rate % 16.9 -14.6
Number of Products and Service Related Complaints 254146 297191 253736

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022 2023 2024
Coverage Rate of Ethical Standards and Anti-Corruption Training % 48.1 59.4 73.9
Number of People Participated in Ethical Standards and Anti-corruption Training 16251 21245 27392
Total Hours of Anti-corruption Training hours 13491 21873 35085

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2024
Total Volunteer Service Hours hours 70524