2024 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | tCO2e | 2884.83 | 2965.16 | 2518.58 | 100 |
| Including: gasoline emissions | tCO2e | 1055.9 | 1237.96 | 905.59 | 100 |
| Including: natural gas emissions | tCO2e | 1828.93 | 1727.2 | 1612.99 | 100 |
| Including: purchased electricity emissions | tCO2e | 20492.02 | 21237.97 | 22693.55 | 100 |
| Indirect GHG emissions (Scope 2) | tCO2e | 20492.02 | 21237.97 | 22693.55 | 100 |
| Per capita GHG emissions | tCO2e/employee | 4.41 | 3.25 | 4.45 | 100 |
| Total GHG emissions (Scopes 1 and 2) | tCO2e | 23376.85 | 24065.13 | 25212.14 | 100 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Miscellaneous items collected at 2024 'Zero Waste Day' Public Welfare Event | kg | 56.8 | 99 | ||
| Non-hazardous waste emission density | tons/employee | 4.0×10² | 5.5×10² | 3.2×10² | 100 |
| Total non-hazardous waste emissions | tons | 81.81 | 92.8 | 65.75 | 100 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electricity consumption at the Headquarters | In 10000 kWh | 1828.82 | 2007.85 | 2238.24 | 21 |
| Gasoline consumption | 10000 L | 46.4 | 54.4 | 39.8 | 102 |
| Gasoline consumption at the Headquarters | In 10000 L | 3.37 | 3.32 | 2.45 | 21 |
| Natural gas consumption | 10000 m3 | 84.5 | 79.8 | 74.5 | 102 |
| Natural gas consumption at the Headquarters | In 10000 m³ | 73.76 | 70.83 | 63.06 | 21 |
| Number of fuel-powered official vehicles replaced with new energy vehicles across the organization | vehicles | 37 | 99 | ||
| Purchased electricity | 10000 kWh | 3593.2 | 3724 | 4229.1 | 102 |
| Total direct energy consumption | MWh | 9713.69 | 9247.47 | 8558.94 | 102 |
| Total energy consumption | MWh | 45645.69 | 46487.47 | 50850.32 | 102 |
| Total energy consumption per person | MWh/person | 8.61 | 6.24 | 8.97 | 102 |
| Total indirect energy consumption | MWh | 35932 | 37240 | 42291 | 102 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Wastewater discharge | 10000 tons | 14.24 | 21.52 | 13.81 | 100 |
| Water consumption | 10000 tons | 17.8 | 26.9 | 17.3 | 102 |
| Water consumption at the Headquarters | In 10000 tons | 9.19 | 11.98 | 6.77 | 21 |
| Water consumption per person | tons/person | 33.5 | 36.08 | 30.5 | 102 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| number of front offices | 464 | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee count by age group (30-39) | employees | 269 | 107 | ||
| Employee count by age group (40-49) | employees | 17 | 107 | ||
| Employee count by age group (<30) | employees | 872 | 107 | ||
| Employee count by age group (≥50) | employees | 3 | 107 | ||
| Employee count by educational background (Bachelor's degree) | employees | 8793 | 107 | ||
| Employee count by educational background (Below bachelor's degree) | employees | 3175 | 107 | ||
| Employee count by educational background (Doctoral degree) | employees | 27 | 107 | ||
| Employee count by educational background (Master's degree) | employees | 842 | 107 | ||
| Employee count by gender (Female) | employees | 740 | 107 | ||
| Employee count by gender (Male) | employees | 421 | 107 | ||
| Employee count by region (Anhui Province) | employees | 1014 | 107 | ||
| Employee count by region (Anhui Province, total) | employees | 11205 | 107 | ||
| Employee count by region (Other regions) | employees | 147 | 107 | ||
| Employee count by region (Other regions, total) | employees | 1632 | 107 | ||
| Employee percentage by age group (30-39) | % | 23.17 | 107 | ||
| Employee percentage by age group (40-49) | % | 1.46 | 107 | ||
| Employee percentage by age group (<30) | % | 75.11 | 107 | ||
| Employee percentage by age group (≥50) | % | 0.26 | 107 | ||
| Employee percentage by educational background (Bachelor's degree) | % | 68.5 | 107 | ||
| Employee percentage by educational background (Below bachelor's degree) | % | 24.73 | 107 | ||
| Employee percentage by educational background (Doctoral degree) | % | 0.21 | 107 | ||
| Employee percentage by educational background (Master's degree) | % | 6.56 | 107 | ||
| Employee percentage by gender (Female) | % | 63.74 | 107 | ||
| Employee percentage by gender (Male) | % | 36.26 | 107 | ||
| Employee percentage by region (Anhui Province) | % | 87.34 | 107 | ||
| Employee percentage by region (Anhui Province, total) | % | 87.29 | 107 | ||
| Employee percentage by region (Other regions) | % | 12.66 | 107 | ||
| Employee percentage by region (Other regions, total) | % | 12.71 | 107 | ||
| Employees with disabilities | employees | 16 | 107 | ||
| Ethnic minority employees | employees | 234 | 107 | ||
| Localized employment rate | % | 86.2 | 106 | ||
| Management employee count by age group (30-39) | employees | 96 | 107 | ||
| Management employee count by age group (40-49) | employees | 16 | 107 | ||
| Management employee count by age group (<30) | employees | 167 | 107 | ||
| Management employee count by age group (≥50) | employees | 5 | 107 | ||
| Management employee count by gender (Female) | employees | 145 | 107 | ||
| Management employee count by gender (Male) | employees | 139 | 107 | ||
| Management employee count by region (Anhui Province) | employees | 217 | 107 | ||
| Management employee count by region (Other regions) | employees | 67 | 107 | ||
| Management employee percentage by age group (30-39) | % | 33.8 | 107 | ||
| Management employee percentage by age group (40-49) | % | 5.63 | 107 | ||
| Management employee percentage by age group (<30) | % | 58.8 | 107 | ||
| Management employee percentage by age group (≥50) | % | 1.76 | 107 | ||
| Management employee percentage by gender (Female) | % | 51.06 | 107 | ||
| Management employee percentage by gender (Male) | % | 48.94 | 107 | ||
| Management employee percentage by region (Anhui Province) | % | 76.41 | 107 | ||
| Management employee percentage by region (Other regions) | % | 23.59 | 107 | ||
| Number of Board members | 15 | 56 | |||
| Number of Board of Supervisors meetings held | 7 | 56 | |||
| Number of Board of Supervisors members | 8 | 56 | |||
| Number of Board of Supervisors special committee meetings held | 9 | 56 | |||
| Number of Board proposals reviewed | 73 | 56 | |||
| Number of bank-wide video conferences | Nr. | 219 | 296 | 250 | 21 |
| Number of employee supervisors on Board of Supervisors | 3 | 56 | |||
| Number of employees aged 30-39 | 6503 | 106 | |||
| Number of employees aged 40-49 | 3167 | 106 | |||
| Number of employees aged 50 and above | 1107 | 106 | |||
| Number of employees under age 30 | 2060 | 106 | |||
| Number of executive directors on Board | 2 | 56 | |||
| Number of external supervisors on Board of Supervisors | 3 | 56 | |||
| Number of female directors on Board | 2 | 56 | |||
| Number of female employees | 6274 | 106 | |||
| Number of independent non-executive directors on Board | 6 | 56 | |||
| Number of male employees | 6563 | 106 | |||
| Number of non-executive directors on Board | 7 | 56 | |||
| Operating revenue | In RMB 100 million | 362.3 | 363.65 | 371.28 | 21 |
| Percentage of employees aged 30-39 | % | 50.66 | 106 | ||
| Percentage of employees aged 40-49 | % | 24.67 | 106 | ||
| Percentage of employees aged 50 and above | % | 8.62 | 106 | ||
| Percentage of employees under age 30 | % | 16.05 | 106 | ||
| Percentage of female employees | % | 48.87 | 106 | ||
| Percentage of male employees | % | 51.13 | 106 | ||
| Proportion of female employees | % | 50.8 | 50.45 | 51.13 | 21 |
| Total assets | In RMB 100 million, billion RMB | 15802.36 | 18061.44 | 20137.53 | 7, 21 |
| Total number of employees | Person | 11190 | 11619 | 12837 | 21 |
| Wealth management customers | 1149000 | 39 | |||
| number of employees (Bank and its subsidiaries) | 12837 | 10 | |||
| registered capital of the Bank | RMB | 13889801211 | 10 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate | % | 2.16 | 106 |
| Total number of employees hired by the Bank | 12837 | 106 | |
| Wealth management customers, increase | % | 17.77 | 39 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Huidun Plan sub-branch heads from 21 branches participated in training | sub-branch heads | 168 | 115 | ||
| Huihuang Plan newly hired employees participated in campus recruitment training | employees | 350 | 115 | ||
| Huijing Plan exemplary young employees from Head Office, branches, and affiliated institutions participated in training | employees | 94 | 115 | ||
| Huixin Plan management trainees from Head Office and branches hired through campus recruitment participated in training (November 20–December 6) | management trainees | 62 | 115 | ||
| Huixin Plan management trainees from Head Office participated in training (June 17–21) | management trainees | 13 | 115 | ||
| Huixin Plan management trainees hired through campus recruitment participated in training (May 20–24) | management trainees | 78 | 115 | ||
| Huiyang Plan senior managers participated in ability enhancement training | participants | 61 | 115 | ||
| Huiying Plan secondary team leaders from the Head Office participated in training | team leaders | 164 | 115 | ||
| Huiyun Plan total attendance across the Bank | million attendances | 2.6209 | 115 | ||
| Huizhao Plan employees participated in 'Huizhao Good Lecturer' competition | employees | over 1000 | 115 | ||
| Huizhao Plan internal trainers appointed | internal trainers | 40 | 115 | ||
| Huizhou Plan middle and senior management personnel, as well as executives from affiliated institutions, participated in training | people | 273 | 115 | ||
| Training cost per employee | RMB | 2021.27 | 3437.76 | 3360.66 | 21 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Huiyun Plan accumulative learning duration | million hours | 1.341 | 115 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | In RMB 100 million, billion RMB | 1819.98 | 2284.65 | 1782.1 | 7, 21 |
| Balance of green loans | RMB billion | 115.88 | 28 | ||
| Balance of inclusive loans for small and micro enterprises | RMB billion | 154.399 | 28 | ||
| Balance of loans for small and micro enterprises | In RMB 100 million | 3146.19 | 3772.32 | 4241.74 | 21 |
| Balance of loans for technology-based enterprises | RMB billion | 811.469 | 28 | ||
| Green credit balance | In RMB 100 million, billion RMB | 545.76 | 824.04 | 1158.8 | 7, 21 |
| number of branches | 21 | 10 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of upstream and downstream enterprises in new energy vehicle industry supported by technology finance | 2195 | 28 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of secondary units inspected for 'Four Malfeasances' problem | 13 | 59 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total number of outlets | Nr. | 466 | 465 | 464 | 21 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Custody fee income | million RMB | 619 | 39 | ||
| Custody size (Rongxintong business) | trillion RMB | 1.1 | 39 | ||
| Customer base of inclusive finance | 50250 | 50350 | 28 | ||
| High-net-worth customers | 112500 | 39 | |||
| High-net-worth customers, increase | % | 16.43 | 39 | ||
| Number of corporate online banking customers | In 10000 | 34.58 | 38.41 | 41.77 | 21 |
| Number of customers in new energy vehicle industry supported by technology finance | 1575 | 28 | |||
| Number of mobile banking customers | In 10000 | 848.27 | 970.35 | 1092.48 | 21 |
| Number of telephone banking customers | In 10000 | 401.35 | 424.31 | 448.86 | 21 |
| Satisfaction with complaint handling | % | 98.15 | 92.12 | 96.5 | 21 |
| number of self-service areas (points) | 503 | 10 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of personal online banking customers | In 10000 | 753.94 | 809.82 | 835.09 | 21 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio | % | 12.02 | 13.21 | 13.72 | 21 |
| Change in risk-weighted assets as percentage of total assets | percentage points | -3.2 | 39 | ||
| Number of corruption cases related to legal investigation | Number of cases | 3 | 59 | ||
| Number of litigation cases concluded related to corruption | Number of cases | 1 | 59 | ||
| Number of proposals reviewed and approved at General Meeting of Shareholders | 14 | 56 | |||
| Number of proposals reviewed by Board of Supervisors | 37 | 56 | |||
| Number of proposals reviewed by Special Committee | 114 | 56 | |||
| Underwriting amount for debt financing instruments, increase | % | 50.88 | 39 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of Special Committee meetings convened by Board | 27 | 56 | |
| Number of reports related to business plans, capital replenishment, and risk management reviewed by Board of Supervisors | 44 | 56 | |
| Number of visitors to the Party Conduct and Integrity Education Hall | visitors | 300 | 59 |
| Number of visits to the Party Conduct and Integrity Education Hall | visits | 6 | 59 |
| Risk-weighted assets as percentage of total assets | % | 63.6 | 39 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of Board meetings held | 10 | 56 | |
| Number of anti-corruption training sessions provided for employees | Number of training sessions | 5 | 59 |
| Number of anti-corruption training sessions provided for the Board | Number of training sessions | 1 | 59 |
| Number of employees trained in anti-corruption training | Number of persons | 3196 | 59 |
| Number of relevant individuals participating in centralized learning anti-corruption training | Number of persons | 900 | 59 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| "Big Vision" Forward-looking Lecture Series sessions held | sessions | 10 | 115 |
| Clothing collected at 2024 'Zero Waste Day' Public Welfare Event | kg | 269.36 | 99 |
| Number of ESG Pioneers Among Listed Chinese Companies in the Financial Industry | 30 | 13 | |
| Number of ESG Pioneers Among Listed Chinese Companies in the Yangtze River Delta | 50 | 13 | |
| Number of General Meetings of Shareholders convened | 1 | 56 | |
| Number of inclusive finance customers | 267000 | 28 | |
| Number of shareholder supervisors on Board of Supervisors | 2 | 56 | |
| Rank among the Top 100 Chinese Banks | 24 | 13 | |
| Rank among the Top 500 Most Valuable Chinese Brands | rank | 183 | 12 |
| Rank among the World's Top 1000 Banks | rank | 112 | 12 |
| Rank among the World's Top 500 Banking Brands by Value | rank | 146 | 12 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Books collected at 2024 'Zero Waste Day' Public Welfare Event | books | 342 | 99 |
| Credit lines issued to scientific and technological innovation-themed financial bonds | RMB billion | 114.413 | 28 |
| Shoes collected at 2024 'Zero Waste Day' Public Welfare Event | kg | 14 | 99 |
| Toys collected at 2024 'Zero Waste Day' Public Welfare Event | kg | 42.32 | 99 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 2884.83 | 2965.16 | 2518.58 |
| GHG Emissions from Natural Gas | tCO2e | 1828.93 | 1727.2 | 1612.99 |
| GHG Emissions from Purchased Electricity | tCO2e | 20492.02 | 21237.97 | 22693.55 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 20492.02 | 21237.97 | 22693.55 |
| Mobile Combustion Emissions | tCO2e | 1055.9 | 1237.96 | 905.59 |
| Stationary Combustion Emissions | tCO2e | 1828.93 | 1727.2 | 1612.99 |
| Total GHG Emissions | tCO2e | 23376.85 | 24065.13 | 25212.14 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/employee | 4.41 | 3.25 | 4.45 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tons | 81.81 | 92.8 | 65.75 |
| Total Non-Hazardous Waste Intensity (By Employee) | tons/employee | 400 | 550 | 320 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Employee) | MWh/person | 8.61 | 6.24 | 8.97 |
| Gasoline Consumption | L | 464000 | 544000 | 398000 |
| Natural Gas Consumption | m3 | 845000 | 798000 | 745000 |
| Purchased Electricity | kWh | 35932000 | 37240000 | 42291000 |
| Total Direct Energy Consumption | MWh | 9713.69 | 9247.47 | 8558.94 |
| Total Energy Consumption | MWh | 45645.69 | 46487.47 | 50850.32 |
| Total Indirect Energy Consumption | MWh | 35932 | 37240 | 42291 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Wastewater Discharge | 10000 tons | 14.24 | 21.52 | 13.81 |
| Total Water Withdrawal | 10000 tons | 17.8 | 26.9 | 17.3 |
| Water Consumption | 10000 tons | 17.8 | 26.9 | 17.3 |
| Water Consumption in Office | 10000 tons | 9.19 | 11.98 | 6.77 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | employees | 8793 | ||
| Number of Doctoral Degree Employees | employees | 27 | ||
| Number of Employees Aged 30-50 | 9670 | |||
| Number of Employees Aged Above 50 | 1107 | |||
| Number of Employees Aged Below 30 | 2060 | |||
| Number of Female Employees | employees | 6274 | ||
| Number of Male Employees | employees | 6563 | ||
| Number of Master's Degree Employees | employees | 842 | ||
| Number of Total Employees | Person | 11190 | 11619 | 12837 |
| Percentage of Bachelor's Degree Employees | % | 68.5 | ||
| Percentage of Doctoral Degree Employees | % | 0.21 | ||
| Percentage of Employees Aged 30-50 | % | 75.33 | ||
| Percentage of Employees Aged Above 50 | % | 8.62 | ||
| Percentage of Employees Aged Below 30 | % | 16.05 | ||
| Percentage of Female Employees | % | 50.8 | 50.45 | 48.87 |
| Percentage of Male Employees | % | 51.13 | ||
| Percentage of Master's Degree Employees | % | 6.56 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Total Employees | % | 2.16 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Spend on Training and Development per FTE | RMB | 2021.27 | 3437.76 | 3360.66 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Training Hours | million hours | 1.341 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | Not applicable | Not applicable | Not applicable |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 98.15 | 92.12 | 96.5 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | Number of cases | 1 |
| Number of Confirmed Incidents of Corruption | Number of cases | 3 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 6 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 3196 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total In-kind Donations | kg | 42.32 |