Sustainability Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Decrease in carbon emissions from same energy consumption relative to 2020 | million tons of carbon equivalent | 4.36 | 78 |
| Equivalent GHG emissions reductions of the electricity savings | 10000 tons | 618.9 | 105 |
| GHG emissions (Scope 1 + Scope 2) | Million tons | 32.46 | 105 |
| GHG emissions intensity per unit of data traffic (Scope 1 + Scope 2) | Tons CO2e/TB | 0.011 | 105 |
| Per capita GHG emissions from commuting decreased | YoY | 11.4% | 78 |
| Projected total greenhouse gas emissions reduction | % | 6 | 74 |
| SO2 emissions | ton | 1.96 | 105 |
| Scope 3 GHG emissions: Category 6 business travel | 10000 tons | 8.55 | 105 |
| Scope 3 GHG emissions: Category 7 employee commuting | 10000 tons | 25.57 | 105 |
| Total direct GHG emissions (Scope 1) | Million tons, tons of CO2 equivalent | 210000 | 75, 105 |
| Total indirect GHG emission reductions (Scope 2) | 10000 tons | 821 | 105 |
| Total indirect GHG emissions (Scope 2) | Million tons, million tons of CO2 equivalent | 32.26 | 75, 105 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of general solid waste generated | 10000 tons | 4.46 | 6.17 | 5.12 | 106 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Greenhouse gas emission intensity reduction compared to 2023 | % | 15 | 74 |
| Rate of decrease in GHG emissions intensity per unit of data traffic (Scope 3 GHG emissions: Category 6 business travel) | % | 8.55 | 105 |
| Reduction rate of GHG emissions per unit of telecommunication services | % | 53 | 75 |
| Total greenhouse gas emissions reduction compared to 2023 | % | 8 | 74 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of general solid waste carried over from previous years comprehensively utilized | 10000 tons | 0.68 | 0.18 | 0.17 | 106 |
| Amount of general solid waste comprehensively utilized | 10000 tons | 4.63 | 6.35 | 5.29 | 106 |
| Amount of paper documents reduced via the application of fully electronic procurement process | approx. | 692 | 757 | 433 | 107 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| 46G network coverage of administrative villages nationwide by end of 2024 | percent | 99.7% | 118 | ||
| Coal consumption | 10000 tons | 0.01 | 105 | ||
| Comprehensive energy consumption per unit of telecommunications service | Kg of standard coal/RMB10000 | 61.5 | 105 | ||
| Decrease rate in total energy consumption per unit of total telecommunications services compared to 2020 | % | 44 | 75 | ||
| Diesel consumption | Million liters | 8.4 | 105 | ||
| Gas consumption | Million cubic meters | 0.01 | 105 | ||
| Gasoline consumption | Million liters | 68.6 | 105 | ||
| Green electricity purchase volume | 100 million kWh | 35.37 | 105 | ||
| International transmission bandwidth | Tbps | 123 | 145 | 164 | 97 |
| Internet backbone bandwidth | Tbps | 519 | 633 | 633 | 97 |
| LPG consumption | 100 tons | 1.5 | 105 | ||
| Natural gas consumption | Million cubic meters | 13 | 105 | ||
| PUE for newly-built and mega data centers nationwide | 1.3 | 75 | |||
| Purchased electricity consumption | 100 million kWh | 629.3 | 105 | ||
| Purchased heat consumption | 10000 GJ | 350.2 | 105 | ||
| Rate of decrease in total energy consumption per unit of data traffic | % | 9.05 | 105 | ||
| Rate of decrease in total energy consumption per unit of total telecommunications services | % | 4.65 | 105 | ||
| Total energy consumption | MWh | 64747994 | 105 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Fresh water consumption | Million tons | 35.97 | 37.12 | 38.21 | 106 |
| Groundwater | Million tons | 0.23 | 106 | ||
| Reclaimed water usage | Million tons | 0.15 | 0.29 | 0.31 | 106 |
| Total water consumption | Million tons | 35.97 | 37.41 | 38.74 | 106 |
| Water use intensity | Ton/RMB10000 | 0.38 | 0.37 | 0.37 | 106 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of wood saved | 1000 cubic meters | 26.81 | 27.85 | 28.14 | 107 |
| Average power usage effectiveness (PUE) of data centers | 1.3 | 105 | |||
| Cumulative electricity savings (2021 to 2024) | billion kWh | 31.3 | 75 | ||
| Electricity savings in 2024 | billion kWh | 11.5 | 75 | ||
| Equivalent cost savings reductions of the electricity savings | RMB100 million | 76.07 | 105 | ||
| Investment on energy saving and environmental protection | RMB100 million | 78.7 | 105 | ||
| Total electricity savings | 100 million kWh | 115.34 | 105 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Target for proportion of new main equipment with green packaging | % | ≥ 70 | ≥ 70 | ≥ 70 | 107 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| 5G SA average download rate in key regions | Mbps | >750 | >750 | >750 | 97 |
| 5G network coverage in rural towns by end of 2024 | achieved | 118 | |||
| 5G network traffic | PB/Day | >300 | >300 | >330 | 97 |
| Digital transformation of cities - villages to be covered by end of 2024 | villages | 45000 | 118 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average attendance rate of Board meetings | % | 85 | 96.5 | 99.8 | 107 |
| Average tenure of Board members | Year | 4.8 | 4 | 4.1 | 107 |
| Employees between 30 and 50 years old | Number | 362469 | 364575 | 101 | |
| Employees over 50 years old | Number | 31275 | 33278 | 101 | |
| Employees under 30 years old | Number | 55086 | 57552 | 101 | |
| Number of Board meetings held within the year | Number | 12 | 7 | 10 | 107 |
| Number of directors | Number | 8 | 8 | 8 | 107 |
| Number of employees covered by Mental Care Programs held across the Group | 271040 | 324033 | 469903 | 103 | |
| Number of employees covered by the Mental Care Program | 10000 | >40 | >40 | >40 | 103 |
| Number of employees in Hong Kong, Macao, Taiwan and overseas markets | Number | 2472 | 2440 | 2438 | 101 |
| Number of employees in the mainland of China | Number | 448226 | 449390 | 452967 | 101 |
| Number of employees with associate degree or below | Number | 94150 | 84871 | 77735 | 101 |
| Number of employees with bachelor degree | Number | 300644 | 306579 | 311202 | 101 |
| Number of employees with master degree or higher | Number | 55904 | 60830 | 66468 | 101 |
| Number of female directors | Number | 1 | 1 | 1 | 107 |
| Number of female employees | Number | 237171 | 236487 | 236489 | 101 |
| Number of independent directors | Number | 4 | 4 | 4 | 107 |
| Number of male directors | Number | 7 | 7 | 7 | 107 |
| Number of male employees | Number | 213527 | 215343 | 218916 | 101 |
| Proportion of employees between 30 and 50 years old | % | 79.76 | 80.22 | 80.06 | 101 |
| Proportion of employees over 50 years old | % | 6.62 | 6.92 | 7.3 | 101 |
| Proportion of employees under 30 years old | % | 13.62 | 12.86 | 12.64 | 101 |
| Proportion of female directors | % | 12.5 | 12.5 | 12.5 | 107 |
| Proportion of female employees (planned for 2024) | percent | 51.93% | 118 | ||
| Proportion of general affairs personnel | % | 9.71 | 9.37 | 9.05 | 101 |
| Proportion of local employees in Hong Kong subsidiary | % | 84.4 | 79.6 | 73.5 | 104 |
| Proportion of local management level employees in Hong Kong subsidiary | % | 60.6 | 62.8 | 62.5 | 104 |
| Proportion of management personnel | % | 7.15 | 7.26 | 7.19 | 101 |
| Proportion of marketing personnel | % | 45.35 | 43.74 | 42.62 | 101 |
| Proportion of others | % | 0.79 | 0.79 | 0.93 | 101 |
| Proportion of technical personnel | % | 36.8 | 38.33 | 40.21 | 101 |
| Total number of employees | Number | 450608 | 451430 | 455405 | 101 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost workdays due to work-related injuries | Days | 32519 | 37360 | 50873 | 103 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Investment in work safety | RMB100 million | 22.21 | 30.37 | 27.9 | 103 |
| Number of emergency communications equipment installed | Set | 11128 | 15803 | 29227 | 99 |
| Number of emergency vehicles dispatched | Times | 6155 | 9957 | 9925 | 99 |
| Number of employees participating in safety and emergency response drills | 548664 | 1074969 | 853754 | 103 | |
| Number of safety emergency drills | 12116 | 15367 | 19675 | 103 | |
| Physical examination rate of employees | % | 97 | 96.5 | 97 | 103 |
| Social safety incident support | Times | 3 | 3 | 99 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Female employee participations in training | 10000 | / | 81.1 | 89.9 | 103 |
| Middle-level management's participations in training | Number | 23103 | 25799 | 34472 | 104 |
| Number of developers on China Mobile (AiX AI Cloud) | Number | 190610 | 195064 | 201650 | 98 |
| Number of developers on OneNET | Number | 292641 | 349177 | 396054 | 98 |
| Number of mobile learners on Online Talent Development Center (in 10000) | 10000 | 37.5 | 31.9 | 33.1 | 104 |
| Proportion of female employees regularly assessed for performance and career development | % | 100 | 100 | 100 | 104 |
| Proportion of general staff regularly assessed for performance and career development | % | 100 | 100 | 100 | 104 |
| Proportion of male employees regularly assessed for performance and career development | % | 100 | 100 | 100 | 104 |
| Proportion of middle-level managers regularly assessed for performance and career development | % | 100 | 100 | 100 | 104 |
| Proportion of senior managers regularly assessed for performance and career development | % | 100 | 100 | 100 | 104 |
| R&D investment | RMB/100 million | 217 | 341 | 341 | 98 |
| Senior management's participations in training | Number | 1341 | 1612 | 1971 | 104 |
| Total number of users on Online Talent Development Center (in 10000) | 10000 | 47.6 | 47.5 | 47.8 | 104 |
| Training participation rate of female employees | % | 99.9 | 99.6 | 99.5 | 104 |
| Training participation rate of general staff | % | 99.5 | 99.6 | 99.5 | 104 |
| Training participation rate of male employees | % | 98.9 | 99.4 | 99.9 | 104 |
| Training participation rate of middle-level management | % | 99.9 | 99.9 | 100 | 104 |
| Training participation rate of senior management | % | 100 | 100 | 100 | 104 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average employee training time | Hour | 125 | 123.1 | 123.5 | 104 |
| Average learning time of users on Online Talent Development Center | Hour | 93.6 | 81.8 | 82.4 | 104 |
| Average training expenses per employee | RMB | 1957 | 2895 | 2903 | 103 |
| Average training time for female employees | Hour | 118.77 | 130.1 | 112.4 | 104 |
| Average training time for general staff | Hour | 124.6 | 123.1 | 122.7 | 104 |
| Average training time for male employees | Hour | 131.85 | 118.1 | 136.4 | 104 |
| Average training time for middle level management | Hour | 151.1 | 173.6 | 178.8 | 104 |
| Average training time for senior management | Hour | 128.1 | 173.1 | 167.4 | 104 |
| General staff's participations in training (in 10000) | 10000 | 121 | 157.3 | 166.3 | 104 |
| Number of total employee participations in training | 10000 | 1234 | 1244 | 1281 | 103 |
| Proportion of R&D investment to operating revenues | % | 2.7 | 3.9 | 3.8 | 98 |
| Proportion of employees regularly assessed for performance and career development | % | 100 | 100 | 100 | 104 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Centralized procurement rate in two-tier procurement activities | % | over 99.9 | 109 | ||
| China Mobile Global Partners Conference - strategic partners by end of 2024 | partners | 1600 | 118 | ||
| Government and corporate customer base | Million | 23.2 | 28.37 | 32.59 | 97 |
| Number of 4G base stations | Thousand | 334 | 337 | >339 | 97 |
| Number of 5G base stations | Thousand | 128.5 | >194 | >240 | 97 |
| Number of GTI industry partners | Number | 254 | 257 | 266 | 98 |
| Number of GTI operator members | Number | 142 | 146 | 156 | 98 |
| Number of centralized procurement suppliers | Number | 18598 | 15681 | 14479 | 109 |
| Number of countries and regions with 4G international roaming services | 218 | 229 | 241 | 97 | |
| Number of countries and regions with 5G international roaming services | 67 | 75 | 87 | 97 | |
| Number of overseas centralized procurement suppliers | Number | 3 | 3 | 109 | |
| Number of procurement suppliers in Central China | Number | 1813 | 1468 | 1453 | 109 |
| Number of procurement suppliers in Eastern China | Number | 5592 | 4857 | 4526 | 109 |
| Number of procurement suppliers in Northeast China | Number | 2781 | 1283 | 1292 | 109 |
| Number of procurement suppliers in Northern China | Number | 2967 | 2899 | 2718 | 109 |
| Number of procurement suppliers in Northwest China | Number | 2000 | 1920 | 1518 | 109 |
| Number of procurement suppliers in Southern China | Number | 1746 | 1755 | 1666 | 109 |
| Number of procurement suppliers in Southwest China | Number | 1899 | 1496 | 1313 | 109 |
| Number of project submitted | Number | 100000 | 265 | 161 | 98 |
| Proportion of private enterprises among suppliers of centralized procurement | % | more than 70 | 109 | ||
| Proportion of small and micro enterprises among suppliers of centralized procurement | % | over 80 | 109 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electronic procurement rate | nearly 100% | 109 | |||
| Number of China Mobile's IoT Alliance members | Number | 2000 | 2048 | 2207 | 98 |
| Number of China Mobile's Smart Home Cooperation Alliance members | Number | 515 | 560 | 600 | 98 |
| Number of arrival inspections for tier 1 centralized procurement products | Number | 9438 | 109 | ||
| Number of electronic procurement projects implemented | 10000 | approx. 3.2 | approx. 3.5 | approx. 2.9 | 107 |
| Number of factory inspections for tier 1 centralized procurement products | Number | 12772 | 109 | ||
| Number of flight inspections for tier 1 centralized procurement products | Number | 312 | 109 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of information verification activities conducted | Number | 1059 | 109 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Proportion of new main equipment with green packaging | % | > 80 | > 80 | > 85 | 107 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Operating revenues | RMB100 million | 9373 | 10093 | 10408 | 97 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| 5G network customer base | Million | 327 | 465 | 552 | 97 |
| Average number of illegal SMS messages handled per month | 10000 | 486.46 | 2768.65 | 3371.11 | 99 |
| E-commerce transaction volume | RMB100 million | 6339 | 6486 | 6876 | 107 |
| IoT card customer base | Million | 1062 | 1316 | 1416 | 97 |
| Mobile customer base | Million | 975 | 991 | 1004 | 97 |
| Number of calls/requests on China Mobile (AiX AI Cloud) (Aggregate) | 10000 | 47766253 | 60632530 | 72650125 | 98 |
| Number of customer complaints about spam | 10000 | 77 | 68 | 171 | 99 |
| Number of malware control terminals handled | Number | 19764 | 55115 | 744080 | 99 |
| Number of malware monitored and handled | 10000 | 21.24 | 75.71 | 177.56 | 99 |
| Number of nuisance call numbers handled | 10000 | 7.68 | 8.47 | 17.2 | 99 |
| Number of users of the entrepreneurship and innovation platform | 10000 | 19 | 19.3 | 19.9 | 98 |
| Wireline broadband customer base | Million | 272 | 298 | 315 | 97 |
| YoY growth in international data roaming charges | % | 9.82 | 218.57 | 49.4 | 97 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of devices connected to China Mobile (AiX AI Cloud) | 10000 | 37100 | 49210 | 56888 | 98 |
| Number of devices connected to OneNET | 10000 | 22180881 | 23781641 | 31745000 | 98 |
| Number of enterprises on China Mobile (AiX AI Cloud) | Number | 1716 | 2067 | 2421 | 98 |
| Number of enterprises on OneNET | Number | 15414 | 16384 | 17013 | 98 |
| Number of newly granted patents | Number | 2558 | 2958 | 2169 | 98 |
| Number of patent applications | Number | 5106 | 6452 | 8141 | 98 |
| Number of software copyrights | Number | 10221 | 98 | ||
| Number of valid patents | Number | 15149 | 17704 | 98 | |
| Number of valid patents per million in revenue | Number/RMB Million | 0.02 | 0.02 | 98 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average monthly number of spam SMS and MMS messages blocked | 100 million | 5.91 | 11.18 | 18.61 | 99 |
| Average number of daily authentication requests processed on the mobile authentication platform | 100 million | 18.73 | 19.85 | 20.06 | 98 |
| Number of SMS fraud alerts sent | 10 million | 348.94 | 282.17 | 318.8 | 99 |
| Number of scam phone numbers handled | 10000 | 15.13 | 23.42 | 3.5 | 99 |
| Number of users covered by the scam caller alert service | 100 million | 1.97 | 1.97 | 1.47 | 99 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Reduction in working bid security deposits | million RMB | 820 | 109 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Annual cumulative number of scam caller ID reminders sent | 100 million | 34.32 | 45.34 | 39.02 | 99 |
| Number of illegal websites handled | 10000 | 53.31 | 72.79 | 36.17 | 99 |
| Number of proposals reviewed by the Board throughout the year | Number | 50 | 51 | 56 | 107 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of executive directors | Number | 4 | 4 | 4 | 107 |
| Security risk protection training coverage rate | % | 94 | 94.29 | 92.19 | 103 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Cumulative number of impoverished children receiving free CHD screening under the Heart Caring Campaign | Number | 63580 | 68941 | 71847 | 104 |
| Cumulative number of impoverished children with CHD assisted under the Heart Caring Campaign | Number | 7446 | 7745 | 7936 | 104 |
| Cumulative number of libraries constructed under the Blue Dream Program | Number | 2310 | 2310 | 2310 | 104 |
| Cumulative number of multimedia classrooms constructed under the Blue Dream Program | Number | 4360 | 4725 | 5115 | 104 |
| Cumulative number of primary and secondary school principals in rural areas supported under the Blue Dream Program | Number | >130000 | 130000 | 130000 | 104 |
| High-quality medical resources decentralization - new grassroots healthcare demonstration projects planned for 2024 | projects | 253 | 118 | ||
| Investment in entrepreneurship and innovation support | RMB10000 | 3770 | 3300 | 3300 | 98 |
| Number of Mental Care Programs held across the Group | 36333 | 43601 | 56923 | 103 | |
| Number of cities with NB-IoT | 337 | 337 | 337 | 97 | |
| Number of projects receiving project research and innovation awards | Number | 3575 | 3795 | 4017 | 98 |
| Number of teams participating in 5G+Narrowband IoT Incubation | Number | 238 | 284 | 359 | 98 |
| Number of teams participating in entrepreneurship and innovation events | Number | 3744 | 3839 | 5076 | 98 |
| Public health incident support | Times | 394 | 5 | 99 | |
| Significant event support | Times | 3973 | 7663 | 8489 | 99 |
| Significant natural disaster support | Times | 334 | 194 | 299 | 99 |
| Smart campus platform + hardware + electronic student ID cards - number of smart campuses built by end of 2024 | smart campuses | 1552 | 118 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Cumulative amount of funds donated by And You volunteer activities | RMB million | 100.49 | 134.24 | 139.05 | 104 |
| Cumulative amount of funds donated by the China Mobile Charity Foundation | RMB100 million | 45.235 | 49.365 | 53.395 | 104 |
| Cumulative amount of funds donated under the Blue Dream Program | RMB100 million | 2451 | 2704 | 2984 | 104 |
| Cumulative amount of funds donated under the Heart Caring Campaign | RMB100 million | 2.143 | 2.484 | 2.984 | 104 |
| Cumulative paired-up support and assistance funds allocated by the headquarters | RMB100 million | 15.9 | 18.74 | 22 | 104 |
| Number of And You volunteer activities | Number | 1790 | 800 | 838 | 104 |
| Number of employees covered by 'Happiness 1+1' fund | 10000 | 41.2 | 41.2 | 43 | 103 |
| Number of people participating in 5G+Narrowband IoT Incubation | Number | 786 | 1148 | 1298 | 98 |
| Number of personnel involved in emergency support | Number | 471709 | 307026 | 401970 | 99 |
| Number of times emergency communications support was provided | Times | 4743 | 7879 | 8803 | 99 |
| Paired-up support and assistance funds allocated by the headquarters (in RMB 10000) | RMB 10000 | 28780 | 28780 | 30300 | 104 |
| Significant accident or catastrophe support | Times | 39 | 14 | 15 | 99 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| SOâ‚“ Emissions | ton | 1.96 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | Million tons | 210000 |
| Indirect Energy Emissions (Scope 2) | Million tons | 32.26 |
| Scope 3 GHG Emissions (Business Travel) | 10000 tons | 8.55 |
| Scope 3 GHG Emissions (Employee Commuting) | 10000 tons | 25.57 |
| Total GHG Emissions | Million tons | 32.46 |
| Total GHG Emissions Intensity (By Energy) | Tons CO2e/TB | 0.011 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | 10000 tons | 4.46 | 6.17 | 5.12 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | 8 |
| Percentage of Reduction in GHG Intensity Compared to Last Year | % | 15 |
| Scope 3 Emissions Reduction Percentage Compared to Last Year | % | 8.55 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 37.13 | -16.69 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Comprehensive Energy Consumption Intensity (By Revenue) | Kg of standard coal/RMB10000 | 61.5 |
| Diesel Fuel Consumption | Million liters | 8.4 |
| Gasoline Consumption | Million liters | 68.6 |
| LPG Consumption | 100 tons | 1.5 |
| Natural Gas Consumption | Million cubic meters | 13 |
| Percentage of Renewable Energy Consumption | % | 5.62 |
| Purchased Electricity | GWh | 6293 |
| Purchased Heating | 10000 GJ | 350.2 |
| Total Energy Consumption | MWh | 64747994 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Groundwater Consumption | Million tons | 0.23 | ||
| Recycled Water Usage | Million tons | 0.15 | 0.29 | 0.31 |
| Water Consumption | Million tons | 35.97 | 37.41 | 38.74 |
| Water Consumption Intensity (By Revenue) | Ton/RMB10000 | 0.38 | 0.37 | 0.37 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB100 million | 78.7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Number | 300644 | 306579 | 311202 |
| Number of Below Junior College Employees | Number | 94150 | 84871 | 77735 |
| Number of Employees Aged 30-50 | Number | 362469 | 364575 | 364575 |
| Number of Employees Aged Above 50 | Number | 31275 | 33278 | 33278 |
| Number of Employees Aged Below 30 | Number | 55086 | 57552 | 57552 |
| Number of Employees in Hong Kong and Mainland China | Number | 450698 | 451830 | 455405 |
| Number of Employees in Mainland China | Number | 448226 | 449390 | 452967 |
| Number of Female Employees | Number | 237171 | 236487 | 236489 |
| Number of Male Employees | Number | 213527 | 215343 | 218916 |
| Number of Master's Degree Employees | Number | 55904 | 60830 | 66468 |
| Number of New Employees | Number | 16308 | 17577 | 16003 |
| Number of New Employees (Above 50) | Number | 191 | 131 | |
| Number of New Employees (Aged 30-50) | Number | 6414 | 3986 | |
| Number of New Employees (Aged Below 30) | Number | 10972 | 11921 | |
| Number of New Employees (Female) | Number | 6747 | 7157 | 5968 |
| Number of New Employees (Mainland China) | Number | 16485 | 15173 | |
| Number of New Employees (Male) | Number | 10061 | 10420 | 10070 |
| Number of Total Employees | Number | 450608 | 451430 | 455405 |
| Percentage of Employees Aged 30-50 | % | 79.76 | 80.22 | 80.06 |
| Percentage of Employees Aged Above 50 | % | 6.62 | 6.92 | 7.3 |
| Percentage of Employees Aged Below 30 | % | 13.62 | 12.86 | 12.64 |
| Percentage of Female Employees | % | 52.62 | 52.34 | 51.93 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Mainland China | % |
| Turnover Rate of Employees in Overseas | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 32519 | 37360 | 50873 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 97 | 96.5 | 97 |
| Investment in Work Safety | RMB100 million | 22.21 | 30.37 | 27.9 |
| Number of Production Safety Emergency Drills | 12116 | 15367 | 19675 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 99.9 | 99.6 | 99.5 |
| Percentage of Trained General Employees | % | 99.5 | 99.6 | 99.5 |
| Percentage of Trained Male Employees | % | 98.9 | 99.4 | 99.9 |
| Percentage of Trained Middle Management | % | 99.9 | 99.9 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 118.77 | 130.1 | 112.4 |
| Average Training Hours (General Staff) | Hour | 124.6 | 123.1 | 122.7 |
| Average Training Hours (Male) | Hour | 131.85 | 118.1 | 136.4 |
| Average Training Hours (Middle Management) | Hour | 151.1 | 173.6 | 178.8 |
| Average Training Hours (Senior Management) | Hour | 128.1 | 173.1 | 167.4 |
| Average Training Hours per Employee | Hour | 125 | 123.1 | 123.5 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Central China | Number | 1813 | 1468 | 1453 |
| Number of Suppliers in East China | Number | 5592 | 4857 | 4526 |
| Number of Suppliers in North China | Number | 2967 | 2899 | 2718 |
| Number of Suppliers in Northeast China | Number | 2781 | 1283 | 1292 |
| Number of Suppliers in Northwest China | Number | 2000 | 1920 | 1518 |
| Number of Suppliers in Overseas | Number | 3 | 3 | |
| Number of Suppliers in South China | Number | 1746 | 1755 | 1666 |
| Number of Suppliers in Southwest China | Number | 1899 | 1496 | 1313 |
| Number of Total Suppliers | Number | 18598 | 15681 | 14479 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Suppliers Using Green Materials and Recycling Packaging | % | > 80 | > 80 | > 85 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | Not involved |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -11.69 | 151.47 | |
| Total Number of Customer Complaints | Number | 770000 | 680000 | 1710000 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Patents Applied | Number | 5106 | 6452 | 8141 |
| Number of Patents Granted | Number | 2558 | 2958 | 2169 |
| Number of Patents Held | Number | 15149 | 17704 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-corruption Training | % | 94 | 94.29 | 92.19 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Volunteer Activities Sessions | Number | 1790 | 800 | 838 |
| Total Public Welfare Donations | RMB million | 2.143 | 49.365 | 53.395 |