Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides (NOx) air emissions | kg | 1980.53 | 1939.51 | 1555.97 | 64 |
| Particulate matter (PM) air emissions | kg | 179.92 | 176.44 | 141.87 | 64 |
| Sulphur oxides (SOx) air emissions | kg | 3.68 | 3.77 | 3.03 | 64 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Absolute Scope 1 and 2 GHG emissions | tCO2e | 144867 | 52 | ||
| Direct GHG emissions (Scope 1) | tCO2e | 3866 | 4839 | 5314 | 52, 65 |
| GHG emissions (Scope 1 + 2 + 3) | tCO2e | 162542 | 150062 | 145667.53 | 65 |
| GHG emissions (Scope 1 + 2) | tCO2e | 161498 | 149082 | 144867.23 | 65 |
| GHG emissions intensity | tCO2e/HK$ million | 4.73 | 4.34 | 4.17 | 52 |
| GHG emissions intensity (per HK$ million) | tCO2e/HK$ million | 4.76 | 4.37 | 4.19 | 65 |
| Indirect GHG emissions (Scope 2) | tCO2e | 157632 | 144243 | 139552.83 | 52, 65 |
| Other indirect GHG emissions (Scope 3) - Paper consumption | tCO2e | 833.61 | 776.34 | 617.05 | 65 |
| Other indirect GHG emissions (Scope 3) - Total | tCO2e | 1043.3 | 979.79 | 800.3 | 65 |
| Other indirect GHG emissions (Scope 3) - Water consumption and sewage discharge | tCO2e | 209.69 | 203.45 | 183.26 | 65 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Electronic and IT equipment produced (hazardous) | pieces | 37133 | 44751 | 44676 | 64 |
| Electronic and IT equipment recycled (hazardous) | % | 100 | 100 | 100 | 64 |
| Electronic waste processed under WEEE scheme | pieces | 3000 | 53 | ||
| Equipment cables produced (hazardous) | metres | 100846 | 91796 | 89840 | 64 |
| Equipment cables recycled (hazardous) | % | 100 | 100 | 100 | 64 |
| Scrap materials produced (hazardous) | pieces | 206696 | 263184 | 263090 | 64 |
| Scrap materials recycled (hazardous) | % | 100 | 100 | 100 | 64 |
| Solid waste produced (hazardous) | tonnes | 217.86 | 330.13 | 264.83 | 64 |
| Solid waste recycled (hazardous) | % | 100 | 100 | 100 | 64 |
| Toner and ink cartridges produced (hazardous) | pieces | 1438 | 1294 | 1116 | 64 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Absolute general waste (company-wide) | tonnes | 684 | 53 | ||
| Construction waste produced (non-hazardous) | tonnes | 326.76 | 211.27 | 204.42 | 64 |
| Food waste recycled from staff canteen at Lai Chi Kok Exchange | tonnes | 13 | 53 | ||
| General waste produced (non-hazardous) | tonnes | 849.77 | 690.17 | 684.27 | 64 |
| General waste year-on-year change | % | -0.9 | 8 | ||
| Non-hazardous waste intensity | tonnes/HK$ million | 0.04 | 0.03 | 0.03 | 64 |
| Other non-hazardous waste produced | tonnes | 115.52 | 106.28 | 93.77 | 64 |
| Paper recycled (non-hazardous) | tonnes | 95.89 | 94.17 | 83.47 | 64 |
| Recycling rate at PCCW Tower offices | % | 16.8 | 53 | ||
| Scrap metals recycled (non-hazardous) | tonnes | 19.63 | 12.11 | 10.3 | 64 |
| Total non-hazardous waste produced | tonnes | 1292.05 | 1007.72 | 982.46 | 64 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| 2025 Target: Reduction in absolute Scope 1 and 2 GHG emissions from 2018 base year (241560 tCO2e) | % | 34.0 | 52 | |
| GHG emissions year-on-year change | % | -2.9 | 8 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | 2025 | Report Pages |
|---|---|---|---|---|---|---|
| 2025 Target: Reduction in absolute general waste from 2018 base year (770 tonnes) | % | 16.2 | 53 | |||
| Lead-acid batteries recycled (Hong Kong Battery Recycling Centre) | tonnes | 261 | 53 | |||
| Mobile phones collected for reuse and recycling (customer trade-in programme) | pieces | 3500 | 53 | |||
| Paper consumption reduction through e-billing | sheets | 86000000 | 53 | |||
| Toner and ink cartridges recycled (hazardous) | % | 100 | 100 | 100 | 64 | |
| Total non-hazardous waste recycled | tonnes | 115.52 | 106.28 | 93.77 | 64 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Diesel fuel consumption | L, kWh | 244961.80 | 243107.94 | 221363.98 | 63 |
| Electricity consumption | kWh | 321896240.00 | 302943705.00 | 292525168.00 | 63 |
| Electricity consumption intensity (GJ/HKS million) | GJ/HKS million | 33.96 | 31.77 | 30.30 | 63 |
| Electricity consumption intensity (kWh/HKS million) | kWh/HKS million | 9432.86 | 8824.46 | 8417.26 | 63 |
| Electricity consumption year-on-year change | % | -3.4 | 8 | ||
| Energy consumption intensity (GJ/HKS million) | GJ/HKS million | 34.27 | 32.08 | 30.58 | 63 |
| Energy consumption intensity (kWh/HKS million) | kWh/HKS million | 9518.51 | 8910.04 | 8493.50 | 63 |
| Number of electric vehicle parking bays established by Smart Charge | 10000 | 8 | |||
| Number of exchange buildings with smart energy solutions | 30+ | 8 | |||
| Petrol fuel consumption | L, kWh | 300947.63 | 335997.91 | 280114.34 | 63 |
| Solar energy generation | kWh | 124757.00 | 119112.00 | 121925.00 | 63 |
| Total energy consumption | GJ, kWh | 324819073.41 | 1101300.00 | 1062627.69 | 63 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Total water consumption | m3 | 328670.39 | 318890 | 280415 | 65 | |
| Water consumption intensity (per HK$ million) | m3/HK$ million | 9.63 | 9.29 | 8.07 | 65 | |
| Water consumption intensity (per employee) | m3/employee | 34 | 36.61 | 33.45 | 65 | |
| Water usage intensity (per employee) | m³/employee | 29.38 | 33.45 | 54 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| Targeted reduction in water usage intensity (per employee) from 2019 base year by 2025 | % reduction | 4.4 | 54 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Shopping bags consumed (packaging materials) | tonnes | 11.04 | 6.49 | 6.26 | 64 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Female to male staff ratio | 1:1.4 | 8 | |||
| Fixed term contract workforce (number and % of total) | number (%) | 5145 (32.13%) | 3898 (27.54%) | 3285 (24.19%) | 66 |
| Full-time workforce (number and % of total) | number (%) | 14588 (91.09%) | 13464 (95.13%) | 13099 (98.18%) | 66 |
| Full-time workforce, Female (%) | % | 43.28 | 42.04 | 41.18 | 66 |
| Full-time workforce, Male (%) | % | 56.72 | 57.96 | 58.82 | 66 |
| New hires by age group - Age 30 or below | number (40.34%), number (40.69%), number (45.98%) | 770 | 1328 | 592 | 68 |
| New hires by age group - Age 51 or above | number (7.33%), number (7.35%), number (8.69%) | 140 | 251 | 107 | 68 |
| New hires by age group - Age between 31-50 | number (45.33%), number (51.96%), number (52.33%) | 999 | 1309 | 756 | 68 |
| New hires by gender - Female | number (40.41%), number (46.33%), number (47.09%) | 899 | 1338 | 584 | 68 |
| New hires by gender - Male | number (52.91%), number (53.67%), number (59.86%) | 1010 | 1550 | 871 | 68 |
| New hires by geographical location - Hong Kong | number | 1800 | 1544 | 1271 | 68 |
| New hires by geographical location - Others | number | 109 | 1344 | 184 | 68 |
| New hires by management level - Below middle management | number (60.14%), number (74.07%) | 2139 | 875 | 68 | |
| New hires by management level - Middle management | number (23.96%), number (36.84%) | 692 | 536 | 68 | |
| New hires by management level - Senior management | number (1.97%), number (3.02%) | 57 | 44 | 68 | |
| Number of employees with disability | 79 | 48 | 66 | ||
| Part-time workforce (number and % of total) | number (%) | 1427 (8.91%) | 689 (4.87%) | 243 (1.82%) | 66 |
| Part-time workforce, Female (%) | % | 65.59 | 67.20 | 72.43 | 66 |
| Part-time workforce, Male (%) | % | 34.41 | 32.80 | 27.57 | 66 |
| Percentage of management positions taken by female | % | 33 | 8 | ||
| Permanent workforce (number and % of total) | number (%) | 10870 (67.87%) | 10255 (72.46%) | 10114 (75.81%) | 66 |
| Total new hires (permanent employees only) | number | 1909 | 2888 | 1455 | 68 |
| Total number of hours worked | hours | 19332000 | 17422000 | 16766000 | 70 |
| Total workforce | number | 16015 | 14153 | 13342 | 66 |
| Total workforce - Below middle management | number (62.80%), number (66.08%), number (69.86%) | 11188 | 9352 | 8379 | 67 |
| Total workforce - Below middle management - Female | number (46.86%), number (48.17%) | 4505 | 3926 | 67 | |
| Total workforce - Below middle management - Male | number (51.83%), number (53.14%) | 4847 | 4453 | 67 | |
| Total workforce - Middle management | number (25.99%), number (29.26%), number (32.07%) | 4163 | 4141 | 4279 | 67 |
| Total workforce - Middle management - Female | number (33.51%), number (34.07%) | 1411 | 1434 | 67 | |
| Total workforce - Middle management - Male | number (65.93%), number (66.49%) | 2730 | 2845 | 67 | |
| Total workforce - Senior management | number (4.15%), number (4.66%), number (5.13%) | 664 | 660 | 684 | 67 |
| Total workforce - Senior management - Female | number (30.70%), number (31.36%) | 207 | 210 | 67 | |
| Total workforce - Senior management - Male | number (68.64%), number (69.30%) | 453 | 474 | 67 | |
| Total workforce by age group - Age 30 or below | number (16.78%), number (23.12%), number (25.24%) | 4043 | 3272 | 2239 | 67 |
| Total workforce by age group - Age 51 or above | number (16.36%), number (18.09%), number (22.04%) | 2620 | 2560 | 2941 | 67 |
| Total workforce by age group - Age between 31-50 | number (58.40%), number (58.79%), number (61.18%) | 9352 | 8321 | 8162 | 67 |
| Total workforce by gender, Female (number and % of total) | number (%) | 7249 (45.26%) | 6123 (43.26%) | 5570 (41.75%) | 66 |
| Total workforce by gender, Male (number and % of total) | number (%) | 8766 (54.74%) | 8030 (56.74%) | 7772 (58.25%) | 66 |
| Total workforce by geographical location - Hong Kong | number (63.89%), number (64.53%), number (66.50%) | 10650 | 9133 | 8524 | 67 |
| Total workforce by geographical location - Mainland China | number (29.26%), number (29.89%) | 4230 | 3904 | 67 | |
| Total workforce by geographical location - Others | number (33.50%), number (4.47%), number (5.57%) | 5365 | 632 | 743 | 67 |
| Total workforce by geographical location - United States | number (1.11%), number (1.28%) | 158 | 171 | 67 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age group: Age 30 or below | % | 81.19 | 66.74 | 63.46 | 69 |
| Employee turnover rate by age group: Age 51 or above | % | 7.30 | 11.65 | 3.32 | 69 |
| Employee turnover rate by age group: Age between 31-50 | % | 23.43 | 25.24 | 14.09 | 69 |
| Employee turnover rate by gender: Female | % | 40.21 | 38.06 | 24.48 | 69 |
| Employee turnover rate by gender: Male | % | 27.15 | 27.78 | 18.04 | 69 |
| Employee turnover rate by geographical location: Hong Kong | % | 27.77 | 27.49 | 17.76 | 69 |
| Employee turnover rate by geographical location: Others | % | 52.49 | 41.22 | 26.04 | 69 |
| Employee turnover rate by management level: Below middle management | % | 9.44 | 7.53 | 69 | |
| Employee turnover rate by management level: Middle management | % | 16.01 | 10.38 | 69 | |
| Employee turnover rate by management level: Senior management | % | 40.65 | 26.82 | 69 | |
| New hires rate | % | 17.56 | 28.16 | 14.39 | 68 |
| Total employee turnover | number | 4750 | 4730 | 2827 | 69 |
| Total employee turnover rate | % | 38.39 | 26.84 | 69 | |
| Voluntary turnover rate | % | 32.75 | 32.29 | 20.76 | 69 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| High-consequence work-related injuries rate (excluding fatalities) | % (per 200000 hours worked) | 0% | 0% | 0% | 70 |
| Recordable work-related injuries | number | 22 | 9 | 16 | 70 |
| Work-related fatality rate | % | 0% | 0% | 0% | 70 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injuries | days | 2901 | 1384 | 756 | 70 |
| Rate of recordable work-related injuries | % (per 200000 hours worked) | 0.14% | 0.10% | 0.19% | 70 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employees receiving regular performance reviews by employment category - Below middle management | % | 76.94 | 85.60 | 76.60 | 71 |
| Employees receiving regular performance reviews by employment category - Middle management | % | 94.15 | 95.73 | 83.17 | 71 |
| Employees receiving regular performance reviews by employment category - Senior management | % | 96.97 | 96.21 | 89.04 | 71 |
| Employees receiving regular performance reviews by gender - Female | % | 84.43 | 86.20 | 78.17 | 71 |
| Employees receiving regular performance reviews by gender - Male | % | 88.77 | 91.23 | 80.19 | 71 |
| Employees trained by employment category - Below middle management (%) | % | 92.66 | 93.43 | 89.76 | 71 |
| Employees trained by employment category - Below middle management (number) | 10367 | 8738 | 7521 | 71 | |
| Employees trained by employment category - Middle management (%) | % | 59.71 | 94.23 | 96.68 | 71 |
| Employees trained by employment category - Middle management (number) | 2486 | 3902 | 4137 | 71 | |
| Employees trained by employment category - Senior management (%) | % | 79.27 | 96.82 | 91.81 | 71 |
| Employees trained by employment category - Senior management (number) | 526 | 639 | 628 | 71 | |
| Employees trained by gender - Female (%) | % | 92.73 | 92.91 | 91.06 | 71 |
| Employees trained by gender - Female (number) | 6722 | 5689 | 5072 | 71 | |
| Employees trained by gender - Male (%) | % | 75.00 | 94.52 | 92.82 | 71 |
| Employees trained by gender - Male (number) | 6575 | 7590 | 7214 | 71 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average hours of training by employment category - Below middle management | hours | 44.01 | 51.44 | 15.39 | 71 |
| Average hours of training by employment category - Middle management | hours | 7.04 | 10.67 | 11.62 | 71 |
| Average hours of training by employment category - Senior management | hours | 10.14 | 10.69 | 9.03 | 71 |
| Average hours of training by gender - Female | hours | 40.35 | 47.67 | 13.54 | 71 |
| Average hours of training by gender - Male | hours | 25.53 | 29.95 | 14.08 | 71 |
| Total training hours | hours | 465980 | 532331 | 184889 | 8, 71 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers by geographical region - Hong Kong | 3780 | 4218 | 4578 | 72 | |
| Number of suppliers by geographical region - Mainland China | number | 381 | 532 | 589 | 72 |
| Number of suppliers by geographical region - Others | 590 | 718 | 774 | 72 | |
| Percentage of suppliers based in Hong Kong | % | 77 | 8 | ||
| Total number of suppliers | number | 4751 | 5468 | 5941 | 72 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of supplier visits conducted | 99 | 8 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Net promoter score in technical support | 98 | 8 | |
| Network reliability (1O1O) | % | 100 | 30 |
| Network reliability (NETVIGATOR) | % | 99.997 | 30 |
| Network reliability (csl) | % | 100 | 30 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Refurbished broadband modems and customer premise equipment | pieces | 150000 | 53 |
| Service restoration (1O1O) | minutes | < 60 | 30 |
| Service restoration (NETVIGATOR) | % | 99.95 | 30 |
| Service restoration (csl) | minutes | < 60 | 30 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of Hong Kong covered by 5G network | % | 99 | 8 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of suspicious local and overseas calls blocked | 800 million+ | 8 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of cyber threats blocked | 3 billion+ | 8 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of schools with 5G Weather Station installed | 12 | 8 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Percentage of loan facilities from sustainable financing | % | 70 | 8 | ||
| Total monetary and in-kind contributions | HK$'000 | 114896 | 17414 | 15536 | 72 |
| Total volunteer hours | hours | 2659 | 4423 | 2500 | 72 |
| Total volunteering hours | hours | 2500 | 8 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 179.92 | 176.44 | 141.87 |
| NOâ‚“ Emissions | kg | 1980.53 | 1939.51 | 1555.97 |
| SOâ‚“ Emissions | kg | 3.68 | 3.77 | 3.03 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 3866 | 4839 | 5314.4 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 157632 | 144243 | 139553 |
| Total GHG Emissions | tCO2e | 162542 | 150062 | 145667.53 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/HK$ million | 4.76 | 4.37 | 4.19 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO2e | 1043.3 | 979.79 | 800.3 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | pieces | 37133 | 44751 | 44676 |
| Hazardous Waste (Equipment Cables Metres) | metres | 100846 | 91796 | 89840 |
| Hazardous Waste (Solid Waste) | tonnes | 217.86 | 330.13 | 264.83 |
| Total Hazardous Waste | tonnes | 217.86 | 330.13 | 264.83 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Construction Waste) | tonnes | 326.76 | 211.27 | 204.42 |
| Non-Hazardous Waste (Domestic Waste) | tonnes | 849.77 | 690.17 | 684.27 |
| Non-Hazardous Waste Disposed | tonnes | 1176.53 | 901.44 | 888.69 |
| Non-Hazardous Waste Recycled | tonnes | 115.52 | 106.28 | 93.77 |
| Recycling Rate of Non-Hazardous Waste | % | 8.94 | 10.55 | 9.55 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/HK$ million | 0.04 | 0.03 | 0.03 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 | 2025 |
|---|---|---|---|
| GHG Emissions Reduction Percentage Compared to Last Year | % | -2.9 | |
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2018 | % | 34 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | % | 16.2 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | kWh | 2621885.78 | 2602043.47 | 221363.98 |
| Energy Consumption Intensity (By Revenue) | kWh/HKS million | 9518.51 | 8910.04 | 8493.5 |
| Gasoline Consumption | kWh | 300947.63 | 335997.91 | 280114.34 |
| Purchased Electricity | kWh | 321896240 | 302943705 | 292525168 |
| Solar Energy | kWh | 124757 | 119112 | 121925 |
| Total Electricity Consumption Intensity (By Revenue) | kWh/HKS million | 9432.86 | 31.77 | 30.3 |
| Total Energy Consumption | kWh | 1169348 | 1101300 | 295174594.86 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | m3 | 328670.39 | 318890 | 280415 |
| Water Consumption Intensity (By Revenue) | m3/HK$ million | 9.63 | 9.29 | 8.07 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | 4.4 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Materials Consumed | tonnes | 11.04 | 6.49 | 6.26 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | number | 9352 | 8321 | 8162 |
| Number of Employees Aged Above 50 | number | 2620 | 2560 | 2941 |
| Number of Employees Aged Below 30 | number | 4043 | 3272 | 2239 |
| Number of Employees in Hong Kong | number | 10650 | 9133 | 8524 |
| Number of Employees in Mainland China | number | 4230 | 3904 | |
| Number of Employees in Overseas | number | 5365 | 632 | 743 |
| Number of Employees in United States | number | 158 | 171 | |
| Number of Female Employees | number | 7249 | 6123 | 5570 |
| Number of Full-time Employees | number | 14588 | 13464 | 13099 |
| Number of Junior Management Employees | number | 11188 | 9352 | 8379 |
| Number of Junior Management Employees (Female) | number | 4505 | 3926 | |
| Number of Junior Management Employees (Male) | number | 4847 | 4453 | |
| Number of Male Employees | number | 8766 | 8030 | 7772 |
| Number of Middle Management Employees | number | 4163 | 4141 | 4279 |
| Number of Middle Management Employees (Female) | number | 1411 | 1434 | |
| Number of Middle Management Employees (Male) | number | 2730 | 2845 | |
| Number of New Employees | number | 1909 | 2888 | 1455 |
| Number of New Employees (Above 50) | number | 140 | 251 | 107 |
| Number of New Employees (Aged 30-50) | number | 999 | 1309 | 756 |
| Number of New Employees (Aged Below 30) | number | 770 | 1328 | 592 |
| Number of New Employees (Female) | number | 899 | 1338 | 584 |
| Number of New Employees (Hong Kong) | number | 1800 | 1544 | 1271 |
| Number of New Employees (Male) | number | 1010 | 1550 | 871 |
| Number of New Employees (Middle Management) | number | 692 | 536 | |
| Number of New Employees (Overseas) | number | 109 | 1344 | 184 |
| Number of New Employees (Senior Management) | number | 57 | 44 | |
| Number of Part-time Employees | number | 1427 | 689 | 243 |
| Number of Senior Management Employees | number | 664 | 660 | 684 |
| Number of Senior Management Employees (Female) | number | 207 | 210 | |
| Number of Senior Management Employees (Male) | number | 453 | 474 | |
| Number of Total Employees | number | 16015 | 14153 | 13342 |
| Percentage of Employees Aged 30-50 | % | 58.4 | 58.79 | 61.18 |
| Percentage of Employees Aged Above 50 | % | 16.36 | 18.09 | 22.04 |
| Percentage of Employees Aged Below 30 | % | 25.24 | 23.12 | 16.78 |
| Percentage of Employees in Hong Kong | % | 66.5 | 64.53 | 63.89 |
| Percentage of Employees in Mainland China | % | 29.89 | 29.26 | |
| Percentage of Employees in Overseas | % | 33.5 | 4.47 | 5.57 |
| Percentage of Employees in United States | % | 1.11 | 1.28 | |
| Percentage of Female Employees | % | 45.26 | 43.26 | 41.75 |
| Percentage of Full-time Employees | % | 91.09 | 95.13 | 98.18 |
| Percentage of Junior Management Employees | % | 69.86 | 66.08 | 62.8 |
| Percentage of Male Employees | % | 54.74 | 56.74 | 58.25 |
| Percentage of Middle Management Employees | % | 25.99 | 29.26 | 32.07 |
| Percentage of Part-time Employees | % | 8.91 | 4.87 | 1.82 |
| Percentage of Senior Management Employees | % | 4.15 | 4.66 | 5.13 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 23.43 | 25.24 | 14.09 |
| Turnover Rate of Employees Aged Above 50 | % | 7.3 | 11.65 | 3.32 |
| Turnover Rate of Employees Aged Below 30 | % | 81.19 | 66.74 | 63.46 |
| Turnover Rate of Employees in Hong Kong | % | 27.77 | 27.49 | 17.76 |
| Turnover Rate of Female Employees | % | 40.21 | 38.06 | 24.48 |
| Turnover Rate of Junior Management Employees | % | 9.44 | 7.53 | |
| Turnover Rate of Male Employees | % | 27.15 | 27.78 | 18.04 |
| Turnover Rate of Middle Management Employees | % | 16.01 | 10.38 | |
| Turnover Rate of Senior Management Employees | % | 40.65 | 26.82 | |
| Turnover Rate of Total Employees | % | 81.19 | 38.39 | 26.84 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 2901 | 1384 | 756 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 92.73 | 92.91 | 91.06 |
| Percentage of Trained General Employees | % | 92.66 | 93.43 | 89.76 |
| Percentage of Trained Male Employees | % | 75 | 94.52 | 92.82 |
| Percentage of Trained Middle Management | % | 59.71 | 94.23 | 96.68 |
| Percentage of Trained Senior Management | % | 79.27 | 96.82 | 91.81 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 40.35 | 47.67 | 13.54 |
| Average Training Hours (General Staff) | hours | 44.01 | 51.44 | 15.39 |
| Average Training Hours (Male) | hours | 25.53 | 29.95 | 14.08 |
| Average Training Hours (Middle Management) | hours | 7.04 | 10.67 | 11.62 |
| Average Training Hours (Senior Management) | hours | 10.14 | 10.69 | 9.03 |
| Total Training Hours | hours | 465980 | 532331 | 184889 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | number | 3780 | 4218 | 4578 |
| Number of Suppliers in Mainland China | number | 381 | 532 | 589 |
| Number of Suppliers in Overseas | number | 590 | 718 | 774 |
| Number of Total Suppliers | number | 4751 | 5468 | 5941 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Social Investment | HK$'000 | 114896 | 17414 | 15536 |
| Total Volunteer Service Hours | hours | 2659 | 4423 | 2500 |