2024 Sustainability/Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions per capita (Scope 1 and Scope 2) | Tons of CO₂ equivalents/person | 0.97 | 1.17 | 1.03 | 106 |
| Greenhouse gas emissions (Scope 1 and Scope 2) | Tons of CO₂ equivalents | 10830.21 | 13776.55 | 11666.98 | 106 |
| Scope 1 GHG emissions | Tons of CO₂ equivalents | 429.9 | 442.9 | 498.19 | 106 |
| Scope 2 GHG emissions | Tons of CO₂ equivalents | 10400.31 | 13333.65 | 11168.79 | 106 |
| Scope 3 GHG emissions | Tons of CO₂ equivalents | 2213.07 | 17286.79 | 4618.8 | 106 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous wastes by category: Household waste (including kitchen waste) | Tons | 152 | 218.8 | 240.3 | 107 |
| Non-hazardous wastes by category: Selenium toner cartridge | Tons | 0.69 | 0.41 | 107 | |
| Non-hazardous wastes by category: Waste paper | Tons | 1.26 | 7.03 | 2.71 | 107 |
| Total amount of non-hazardous wastes | Tons | 153.26 | 226.52 | 243.42 | 107 |
| Total amount of non-hazardous wastes per capita | Tons/person | 0.08 | 107 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Direct energy consumption | Tons of standard coal | 287.15 | 106 | ||
| Electricity consumption of the Company's headquarters in the office building in Beijing | MWh | 644.25 | 3072.74 | 3219.15 | 106 |
| Electricity consumption per capita | MWh/person | 1.61 | 1.97 | 1.83 | 106 |
| Energy consumption | Tons of standard coal | 2827.65 | 106 | ||
| Energy consumption per capita | Tons of standard coal/person | 0.25 | 106 | ||
| Gasoline consumption | Liters | 63413 | 86931.59 | 65524.84 | 106 |
| Indirect energy consumption | Tons of standard coal | 2540.5 | 106 | ||
| Natural gas consumption | m³ | 119840.99 | 112592 | 162248.8 | 106 |
| Total electricity consumption | MWh | 18067.2 | 23249.91 | 20656.51 | 106 |
| Total natural gas consumption per capita | m³/person | 10.7 | 9.54 | 14.37 | 106 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | Tons | 133945.84 | 242471.46 | 178183.01 | 107 |
| Water consumption of the office building in Beijing | Tons | 16571 | 18703 | 18298 | 107 |
| Water consumption per capita | Tons/person | 11.92 | 23.47 | 15.78 | 107 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage of employee medical examination | % | 100 | 100 | 104 | |
| Employment contract coverage | % | 100 | 100 | 100 | 103 |
| Number of disabled employees | Persons | 29 | 29 | 33 | 103 |
| Number of employees by age group: 30 to 50 years old | Persons | 7366 | 7732 | 7241 | 103 |
| Number of employees by age group: <30 years old | Persons | 2666 | 2562 | 2431 | 103 |
| Number of employees by age group: > 50 years old | Persons | 1172 | 1510 | 1617 | 103 |
| Number of employees by employment type: Others | Persons | 6 | 364 | 103 | |
| Number of employees by gender: Female | Persons | 5203 | 5465 | 5298 | 103 |
| Number of employees by gender: Male | Persons | 6001 | 6339 | 5991 | 103 |
| Number of employees by geographic region: Hong Kong, Macao, Taiwan and overseas | Persons | 361 | 408 | 284 | 103 |
| Number of employees by geographic region: Mainland China | Persons | 10843 | 11396 | 11005 | 103 |
| Number of employees from ethnic minority groups | Persons | 486 | 460 | 482 | 103 |
| Number of full-timer employees under employment contract | Persons | 11198 | 11440 | 11289 | 103 |
| Number of information technology personnel | Persons | 993 | 105 | ||
| Number of new employees by age group: 30 to 50 years old | Persons | 821 | 414 | 235 | 103 |
| Number of new employees by age group: <30 years old | Persons | 940 | 750 | 475 | 103 |
| Number of new employees by age group: > 50 years old | Persons | 6 | 3 | 8 | 103 |
| Number of new employees by gender: Female | Persons | 828 | 516 | 327 | 103 |
| Number of new employees by gender: Male | Persons | 939 | 651 | 391 | 103 |
| Number of new employees by geographic region: Hong Kong, Macao, Taiwan and overseas | Persons | 93 | 56 | 50 | 103 |
| Number of new employees by geographic region: Mainland China | Persons | 1674 | 1111 | 668 | 103 |
| Social insurance coverage | % | 100 | 103 | ||
| Total number of employees | Persons | 11204 | 11804 | 11289 | 103 |
| Total number of new employees | Persons | 1767 | 1167 | 718 | 103 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 9.27 | 7.5 | 7.66 | 103 |
| Employee turnover rate by age group: 30 to 50 years old | % | 8.38 | 5.98 | 6.8 | 103 |
| Employee turnover rate by age group: <30 years old | % | 10.77 | 9.48 | 8.69 | 103 |
| Employee turnover rate by age group: > 50 years old | % | 11.52 | 11.99 | 9.96 | 103 |
| Employee turnover rate by gender: Female | % | 8.48 | 6.92 | 6.49 | 103 |
| Employee turnover rate by gender: Male | % | 9.97 | 8.01 | 8.69 | 103 |
| Employee turnover rate by geographic region: Hong Kong, Macao, Taiwan and overseas | % | 35.18 | 22.55 | 26.41 | 103 |
| Employee turnover rate by geographic region: Mainland China | % | 8.41 | 6.97 | 7.18 | 103 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Days lost due to work-related injuries | Days | 417.5 | 104 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Coverage of employee work injury insurance | % | 100 | 104 |
| Investment amount of employee work injury insurance | RMB10000 | 1263.28 | 104 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage of employee training | % | 100 | 100 | 100 | 104 |
| Coverage of employee training by employee category: Medium management | % | 3.24 | 3.27 | 2.14 | 104 |
| Coverage of employee training by employee category: Ordinary employees | % | 96.52 | 96.51 | 97.71 | 104 |
| Coverage of employee training by employee category: Senior management | % | 0.24 | 0.22 | 0.15 | 104 |
| Coverage of employee training by gender: Female | % | 46.44 | 46.3 | 46.93 | 104 |
| Coverage of employee training by gender: Male | % | 53.56 | 53.7 | 53.07 | 104 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average hours of employee training | Hours | 67.47 | 60 | 60.23 | 104 |
| Average hours of employee training by employee category: Medium management | Hours | 138.79 | 127.04 | 118.78 | 104 |
| Average hours of employee training by employee category: Ordinary employees | Hours | 63.28 | 57.45 | 58.82 | 104 |
| Average hours of employee training by employee category: Senior management | Hours | 225.83 | 180.43 | 139.91 | 104 |
| Average hours of employee training by gender: Female | Hours | 70.2 | 62.51 | 62.33 | 104 |
| Average hours of employee training by gender: Male | Hours | 65.11 | 57.83 | 58.36 | 104 |
| Employee training expenditure | RMB10000 | 889.84 | 1760.16 | 1273.12 | 104 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers | Suppliers | 166 | 187 | 105 |
| Number of suppliers from Hong Kong, Macao, Taiwan and overseas regions | Suppliers | 7 | 7 | 105 |
| Number of suppliers in the mainland of China | Suppliers | 159 | 180 | 105 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling rate | % | 100 | 100 | 100 | 105 |
| Customer satisfaction | % | 88.64 | 99.14 | 105 | |
| Number of customer complaints | Number | 129 | 163 | 216 | 105 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Data security incidents | Pieces | 1 | 105 |
| Information technology investment amount | RMB10000 | 118482.96 | 105 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of anti-corruption training hours for directors per capita | Hours / person | 6 | 6 | 4.25 | 102 |
| Number of anti-corruption training hours for employees per capita | Hours / person | 2 | 4 | 4 | 102 |
| Number of directors participating in anti-corruption-related training | Persons | 9 | 5 | 4 | 102 |
| Number of employees participating in anticorruption-related training | Persons | 11204 | 11807 | 11289 | 102 |
| Number of management staff participating in anti-corruption-related training | Persons | 259 | 102 | ||
| Proportion of directors covered by the anti-corruption training | % | 81.82 | 45.45 | 36.36 | 102 |
| Proportion of management staff covered by the anti-corruption training | % | 100 | 102 | ||
| Proportion of the employees covered by the anti-corruption training | % | 100 | 100 | 100 | 102 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | RMB per share | 0.11 | 0.18 | 0.21 | 102 |
| Number of people reached by rural revitalization | Persons | 250650 | 106 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hours contributed to volunteering by employees | Hours | 140 | 1396 | 106 | |
| Investment in rural revitalization | RMB10000 | 3928.4 | 106 | ||
| Number of employee participations in volunteering | Person-Times | 854 | 1121 | 106 | |
| Total assistance funds | RMB10000 | 5015.2 | 4346.1 | 4359.54 | 106 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tons of CO₂ equivalents | 429.9 | 442.9 | 498.19 |
| Indirect Energy Emissions (Scope 2) | Tons of CO₂ equivalents | 10400.31 | 13333.65 | 11168.79 |
| Total GHG Emissions | Tons of CO₂ equivalents | 13043.28 | 31063.34 | 16285.78 |
| Total Other Indirect Energy Emissions (Scope 3) | Tons of CO₂ equivalents | 2213.07 | 17286.79 | 4618.8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tons | 152 | 218.8 | 240.3 |
| Paper Waste | Tons | 1.26 | 7.03 | 2.71 |
| Total Non-Hazardous Waste Intensity (By Employee) | Tons/person | None | 0.08 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Employee) | Tons of standard coal/person | 0.25 | ||
| Gasoline Consumption | Liters | 63413 | 86931.59 | 65524.84 |
| Natural Gas Consumption | m³ | 119840.99 | 112592 | 162248.8 |
| Total Direct Energy Consumption | Tons of standard coal | 287.15 | ||
| Total Electricity Consumption Intensity (By Employee) | MWh/person | 1.61 | 1.97 | 1.83 |
| Total Energy Consumption | Tons of standard coal | 2827.65 | ||
| Total Indirect Energy Consumption | Tons of standard coal | 2540.5 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | Tons | 133945.84 | 242471.46 | 178183.01 |
| Water Consumption in Office | Tons | 16571 | 18703 | 18298 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Persons | 7366 | 7732 | 7241 |
| Number of Employees Aged Above 50 | Persons | 1172 | 1510 | 1617 |
| Number of Employees Aged Below 30 | Persons | 2666 | 2562 | 2431 |
| Number of Employees in Mainland China | Persons | 10843 | 11396 | 11005 |
| Number of Employees in Overseas | Persons | 361 | 408 | 284 |
| Number of Female Employees | Persons | 5203 | 5465 | 5298 |
| Number of Full-time Employees | Persons | 11198 | 11440 | 11289 |
| Number of Male Employees | Persons | 6001 | 6339 | 5991 |
| Number of New Employees | Persons | 1767 | 1167 | 718 |
| Number of New Employees (Above 50) | Persons | 6 | 3 | 8 |
| Number of New Employees (Aged 30-50) | Persons | 821 | 414 | 235 |
| Number of New Employees (Aged Below 30) | Persons | 940 | 750 | 475 |
| Number of New Employees (Female) | Persons | 828 | 516 | 327 |
| Number of New Employees (Mainland China) | Persons | 1674 | 1111 | 668 |
| Number of New Employees (Male) | Persons | 939 | 651 | 391 |
| Number of New Employees (Overseas) | Persons | 93 | 56 | 50 |
| Number of Total Employees | Persons | 11204 | 11804 | 11289 |
| Percentage of Employees Aged 30-50 | % | 65.73 | 65.53 | 64.15 |
| Percentage of Employees Aged Above 50 | % | 10.46 | 12.8 | 14.32 |
| Percentage of Employees Aged Below 30 | % | 23.8 | 21.71 | 21.53 |
| Percentage of Employees in Mainland China | % | 96.78 | 96.54 | 97.49 |
| Percentage of Employees in Overseas | % | 3.22 | 3.46 | 2.51 |
| Percentage of Female Employees | % | 46.44 | 46.29 | 46.94 |
| Percentage of Full-time Employees | % | 99.95 | 96.91 | 100 |
| Percentage of Male Employees | % | 53.56 | 53.71 | 53.06 |
| Percentage of New Employees | % | 15.77 | 9.89 | 6.36 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 8.38 | 5.98 | 6.8 |
| Turnover Rate of Employees Aged Above 50 | % | 11.52 | 11.99 | 9.96 |
| Turnover Rate of Employees Aged Below 30 | % | 10.77 | 9.48 | 8.69 |
| Turnover Rate of Employees in Mainland China | % | 8.41 | 6.97 | 7.18 |
| Turnover Rate of Female Employees | % | 8.48 | 6.92 | 6.49 |
| Turnover Rate of Male Employees | % | 9.97 | 8.01 | 8.69 |
| Turnover Rate of Total Employees | % | 9.27 | 7.5 | 7.66 |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 417.5 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Investment in Work Safety | RMB10000 | 1263.28 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 46.44 | 46.3 | 46.93 |
| Percentage of Trained General Employees | % | 96.52 | 96.51 | 97.71 |
| Percentage of Trained Male Employees | % | 53.56 | 53.7 | 53.07 |
| Percentage of Trained Middle Management | % | 3.24 | 3.27 | 2.14 |
| Percentage of Trained Senior Management | % | 0.24 | 0.22 | 0.15 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 70.2 | 62.51 | 62.33 |
| Average Training Hours (General Staff) | Hours | 63.28 | 57.45 | 58.82 |
| Average Training Hours (Male) | Hours | 65.11 | 57.83 | 58.36 |
| Average Training Hours (Middle Management) | Hours | 138.79 | 127.04 | 118.78 |
| Average Training Hours (Senior Management) | Hours | 225.83 | 180.43 | 139.91 |
| Average Training Hours per Employee | Hours | 67.47 | 60 | 60.23 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in Mainland China | Suppliers | 159 | 180 |
| Number of Total Suppliers | Suppliers | 166 | 187 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Satisfaction Rate of Customer Complaint Handling | % | 88.64 | 99.14 | |
| Total Number of Customer Complaints | Number | 129 | 163 | 216 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 81.82 | 45.45 | 100 |
| Average Anti-corruption Training Hours for Directors and Management | Hours / person | 6 | 6 | 4.25 |
| Average Anti-corruption Training Hours for General Employees | Hours / person | 2 | 4 | 4 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 | 100 | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 | 100 | 100 |
| Number of Directors and Management Attendance for Anti-corruption Training | Persons | 9 | 5 | 263 |
| Number of General Employees Attendance for Anti-corruption Training | Persons | 11204 | 11807 | 11289 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Persons | 11213 | 11812 | 11552 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB10000 | 3928.4 | ||
| Number of Participations in Volunteer Activities | Person-Times | 854 | 1121 | |
| Total Social Investment | RMB10000 | 5015.2 | 4346.1 | 4359.54 |
| Total Volunteer Service Hours | Hours | 140 | 1396 |