2024 CORPORATE SOCIAL RESPONSIBILITY REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxide emissions | kg | 5526.26 | 4972.64 | 4812.07 | 146 |
| Sulfur oxide emissions | kg | 7.57 | 9.95 | 9.48 | 146 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions per unit area (Scope 1 and Scope 2) | tons of CO₂ equivalent/m² | 0.10 | 0.09 | 0.09 | 146 |
| GHG emissions per unit area (including Scope 1 and Scope 2) | ton CO2 equivalent/m² | 0.09 | 76 | ||
| Greenhouse gas (GHG) emissions per unit area (Scope 1 and Scope 2) | tons CO2 equivalent/m² | 0.09 | 73 | ||
| New carbon emission quota buy-out repo trading scale | million | 26.92 | 51 | ||
| New carbon emission quota buy-out repo trading volume | million tons | 1.02 | 51 | ||
| New carbon investment trading scale (national and regional carbon markets) | million | 34.6795 | 51 | ||
| Scope 1 GHG emissions | tons of CO₂ equivalent | 3334.62 | 4482.34 | 4300.46 | 146 |
| Scope 2 GHG emissions | tons of CO₂ equivalent | 29215.33 | 30824.71 | 32242.73 | 146 |
| Scope 3 GHG emissions | tons of CO₂ equivalent | 14925.85 | 14838.76 | 23224.88 | 146 |
| Total GHG emissions (Scope 1 and Scope 2) | tons of CO₂ equivalent | 32549.95 | 35307.05 | 36543.19 | 146 |
| Total GHG emissions per person (Scope 1 and Scope 2) | tons of CO₂ equivalent/person | 2.77 | 2.82 | 2.92 | 146 |
| Trading volume (national and regional carbon markets) | million tons | 1.18 | 51 | ||
| Year-on-year increase (new carbon investment trading scale) | % | 652.6 | 51 | ||
| Year-on-year increase (trading volume, national and regional carbon markets) | % | 1028.8 | 51 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Discarded fluorescent tube volume | unit | 1817 | 1716 | 1811 | 148 |
| Total number of hazardous waste generated | 11117 | 76 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Toner consumption volume | unit | 1223 | 1692 | 1803 | 148 |
| Waste volume of electronics (includes laptops, monitors, desktops, all-in-ones, routers, UPS, etc.) | piece | 4749 | 3897 | 4318 | 148 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Diesel consumption | liter | 13923.00 | 21342.00 | 50266.00 | 146 |
| Electricity consumption per person | kWh/person | 4349.49 | 4300.69 | 4778.08 | 146 |
| Electricity consumption per unit area | kWh/m² | 153.85 | 137.98 | 149.18 | 76, 146 |
| Natural gas consumption per person | m³/person | 75.98 | 97.02 | 90.73 | 146 |
| Natural gas consumption per unit area | m³/m² | 2.69 | 3.11 | 2.83 | 146 |
| Petrol consumption of the Company's vehicles | liter | 514842.30 | 677135.41 | 644998.76 | 146 |
| Photovoltaic power generation systems at headquarter office - Power generation capacity | kWh | 89841 | 73 | ||
| Total electricity consumption | kWh | 51054290.79 | 53814509.02 | 59721253.98 | 146 |
| Total natural gas consumption | m³ | 891900.99 | 1213975.00 | 1134001.17 | 146 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption (headquarters and subsidiaries) | ton | 185256.86 | 205584.30 | 226005.20 | 147 |
| Water consumption per person (headquarters and subsidiaries) | ton/person | 15.78 | 16.43 | 18.08 | 147 |
| Water consumption per unit area (headquarters and subsidiaries) | ton/m² | 0.56 | 0.53 | 0.56 | 147 |
| Water withdrawal per unit area | ton/m² | 0.56 | 76 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Cartridge consumption volume | unit | 3101 | 3479 | 3185 | 148 |
| Total paper consumption | package | 21096 | 25707 | 25150 | 148 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Green bond underwriting scale | billion | 15.698 | 51 |
| Issuance scale exceeded (carbon neutrality and green asset securitization) | billion | 8.0 | 51 |
| Number of green bonds issued | 59 | 51 | |
| Number of green finance products issued (carbon neutrality and green asset securitization) | 7 | 51 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage of social insurance | % | 100 | 100 | 100 | 151 |
| Expenses on employee benefits | RMB10000 | 1073645.60 | 1163903.78 | 1063030.64 | 145 |
| Male employees taking parental leave | person | 172 | 216 | 262 | 151 |
| Number of employees by age: 30-50 | person | 9103 | 9413 | 9749 | 149 |
| Number of employees by age: <30 | person | 5022 | 4700 | 4456 | 149 |
| Number of employees by age: >50 | person | 1047 | 1056 | 1125 | 149 |
| Number of employees by education degree: College | person | 7372 | 6711 | 6724 | 149 |
| Number of employees by education degree: Doctor | person | 167 | 164 | 164 | 149 |
| Number of employees by education degree: Master | person | 6518 | 7299 | 7561 | 149 |
| Number of employees by education degree: Technical school and below | person | 1115 | 995 | 881 | 149 |
| Number of employees by employment type: Full-time contract employee | person | 13365 | 14002 | 14133 | 149 |
| Number of employees by employment type: Other employment type | person | 3434 | 2656 | 2831 | 149 |
| Number of employees by gender: Female | person | 6677 | 6739 | 6824 | 149 |
| Number of employees by gender: Male | person | 8495 | 8430 | 8506 | 149 |
| Number of employees by region: Hong Kong, Macao, Taiwan and overseas | person | 2292 | 2033 | 2190 | 149 |
| Number of employees by region: Mainland China | person | 14507 | 14625 | 14774 | 149 |
| Number of graduates | person | 726 | 859 | 483 | 150 |
| Number of new employees | person | 2527 | 1724 | 876 | 149 |
| Number of new employees by gender: Female | person | 1098 | 769 | 380 | 149 |
| Number of new employees by gender: Male | person | 1429 | 955 | 496 | 149 |
| Number of staff by age 30-50 | person | 1003 | 578 | 253 | 150 |
| Number of staff by age <30 | person | 1518 | 1142 | 619 | 150 |
| Number of staff by age >50 | person | 5 | 4 | 4 | 150 |
| Number of staff by region Hong Kong, Macao, Taiwan and overseas | person | 115 | 138 | 57 | 150 |
| Number of staff by region Mainland China | person | 2412 | 1586 | 819 | 150 |
| Number of staff from minority ethnic group | person | 354 | 391 | 392 | 150 |
| Percentage of female employees in management | % | 30.45 | 32.16 | 32.59 | 151 |
| Percentage of labor contracts signed | % | 100 | 100 | 100 | 150 |
| Percentage of male employees in management | % | 69.55 | 67.84 | 67.41 | 151 |
| Total assets | RMB10000 | 84657098.96 | 90550838.86 | 81427049.36 | 145 |
| Total number of employees | person | 16799 | 16658 | 16964 | 149 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Female employees taking parental leave | person | 267 | 335 | 259 | 151 |
| Loss rate of staff | % | 6.19 | 7.38 | 5.42 | 150 |
| Loss rate of staff by age 30-50 | % | 5.64 | 6.73 | 4.94 | 150 |
| Loss rate of staff by age <30 | % | 7.99 | 9.82 | 7.80 | 150 |
| Loss rate of staff by age >50 | % | 4.04 | 2.70 | 1.75 | 150 |
| Loss rate of staff by gender Female | % | 6.15 | 6.34 | 5.00 | 150 |
| Loss rate of staff by gender Male | % | 6.22 | 8.23 | 5.75 | 150 |
| Loss rate of staff by region Hong Kong, Macao, Taiwan and overseas | % | 13.56 | 13.93 | 8.63 | 150 |
| Loss rate of staff by region Mainland China | % | 5.89 | 7.10 | 5.26 | 150 |
| Operating income | RMB10000 | 3203156.21 | 3657758.53 | 4146636.74 | 145 |
| Return rate of female employees taking parental leave | % | 100 | 100 | 100 | 151 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Rate of work-related accidents | ‰ | 5 | 6 | 6 | 152 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of working days lost due to work-related injury | day | 192 | 185 | 253 | 152 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Approximate year-on-year increase in number of people participating in projects | % | 100 | 108 | ||
| Approximate year-on-year increase in per capita learning | % | 12 | 108 | ||
| Coverage ratio of staff training | % | 100 | 100 | 100 | 152 |
| Coverage ratio of staff training by gender: Female | % | 46.16 | 46.41 | 46.4 | 152 |
| Coverage ratio of staff training by gender: Male | % | 53.84 | 53.59 | 53.6 | 152 |
| Coverage ratio of staff training by staff type: Ordinary staff | % | 79.63 | 77.9 | 76.34 | 152 |
| Employee training coverage | % | 100 | 108 | ||
| Number of employees receiving courses throughout the year via HTSC Cloud Academy | employees | 720000 | 120 | ||
| Number of employees who listened to books in the Cloud Academy | employees | 2000 | 120 | ||
| Number of institutional business line projects (whole business chain professional capability) | projects | 4 | 120 | ||
| Number of internal courses held by HTSC Cloud Academy | courses | 736 | 120 | ||
| Number of online and offline mixed training programs conducted by HTSC Cloud Academy | programs | 110 | 120 | ||
| Number of online live broadcasts held by HTSC Cloud Academy | broadcasts | 513 | 120 | ||
| Number of participants on HTSC Cloud Learning Platform per year | person-times | 720000 | 108 | ||
| Number of phases of 'BAL' program for managers | phases | 11 | 120 | ||
| Number of phases of 'Huatai STAR' program for campus-recruited employees | phases | 11 | 120 | ||
| Number of phases of 'PIE' program for mature employees | phases | 5 | 120 | ||
| Number of phases of 'Star Way' program for social recruits | phases | 6 | 120 | ||
| Number of technology empowerment business line projects (whole business chain professional capability) | projects | 4 | 120 | ||
| Number of wealth management business line projects (whole business chain professional capability) | projects | 9 | 120 | ||
| Staff training attendance | person-time | 1374058 | 1386368 | 1356241 | 152 |
| Training coverage ratio by staff type: Junior management | % | 19.09 | 20.89 | 22.55 | 153 |
| Training coverage ratio by staff type: Senior and middle management | % | 1.28 | 1.21 | 1.11 | 153 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average per capita study hours in HTSC Cloud Academy | hours | 36.85 | 120 | ||
| Average training hours per capita by gender: Female | hour | 69.50 | 70.60 | 77.30 | 153 |
| Average training hours per capita by gender: Male | hour | 68.80 | 69.90 | 74.20 | 153 |
| Average training hours per capita by staff type: Junior management | hour | 98.00 | 98.70 | 99.50 | 153 |
| Average training hours per capita by staff type: Ordinary staff | hour | 61.00 | 61.40 | 68.20 | 153 |
| Average training hours per capita by staff type: Senior and middle management | hour | 145.00 | 146.00 | 150.50 | 153 |
| Average training hours per capita of all staff | hour | 69.19 | 70.22 | 75.65 | 153 |
| Average training hours per employee | hours | 75.65 | 108 | ||
| Per capita learning reached | hours | 36.85 | 108 | ||
| Total expense of staff training | RMB10000 | 1124 | 1453.19 | 1386.3 | 152 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of new energy, energy conservation and environmental protection related enterprises served (green equity financing) | 5 | 51 | |||
| Number of suppliers from Hong Kong, Macao, Taiwan and overseas | supplier | 29 | 28 | 21 | 153 |
| Number of suppliers in Mainland China | supplier | 466 | 464 | 471 | 153 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint handling rate | % | 100 | 100 | 100 | 154 |
| Customer satisfaction | % | 99.62 | 99.59 | 99.59 | 154 |
| Number of complaints received regarding products and services (from 12386 hotline platform, 95597 hotline, email, and official website) | case | 106 | 97 | 197 | 154 |
| Number of customer consultation (inbound service volume of customer service center, manual online service volume and intelligent robot service volume) | case | 4881824 | 3894041 | 4510817 | 154 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average anti-corruption training hours per capita of staff | hour | 2.00 | 2.00 | 2.00 | 148 |
| Number of anti-corruption training sessions | time | 8 | 8 | 10 | 148 |
| Number of people participating in anti-corruption training | person | 11073 | 12513 | 11943 | 148 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | RMB | 1.18 | 1.35 | 1.62 | 145 |
| Number of public welfare and charity projects carried out | 11 | 108 | |||
| Number of staff participated in volunteering | person-time | 267 | 786 | 205 | 154 |
| Tax paid | RMB10000 | 353151.80 | 194670.13 | 199680.82 | 145 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Green equity underwriting scale | billion | 4.048 | 51 | ||
| Number of books read in the Cloud Academy | books | 10000 | 120 | ||
| Number of people participating in public welfare and charity projects | 4440 | 108 | |||
| Number of people received support | 19092 | 108 | |||
| Number of staff participating in volunteering | person-times | 205 | 108 | ||
| Social contribution per share | RMB | 3.44 | 3.75 | 3.81 | 145 |
| Total external donation investment | RMB10000 | 4282.89 | 4456.65 | 2851.39 | 145, 154 |
| Total hours contributed to volunteering by staff | hour | 1620 | 2358 | 3600 | 154 |
| Total volunteering hours | hours | 3600 | 108 | ||
| Year-on-year increase exceeded for number of people received support | % | 30 | 108 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| NOₓ Emissions | kg | 5526.26 | 4972.64 | 4812.07 |
| SOₓ Emissions | kg | 7.57 | 9.95 | 9.48 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of CO₂ equivalent | 3334.62 | 4482.34 | 4300.46 |
| Indirect Energy Emissions (Scope 2) | tons of CO₂ equivalent | 29215.33 | 30824.71 | 32242.73 |
| Total GHG Emissions | tons of CO₂ equivalent | 47475.8 | 50145.810000000005 | 59768.07000000001 |
| Total GHG Emissions Intensity (By Area) | tons of CO₂ equivalent/m² | 0.1 | 0.09 | 0.09 |
| Total GHG Emissions Intensity (By Employee) | tons of CO₂ equivalent/person | 2.77 | 2.82 | 2.92 |
| Total Other Indirect Energy Emissions (Scope 3) | tons of CO₂ equivalent | 14925.85 | 14838.76 | 23224.88 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Hazardous Waste | 11117 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | piece | 4749 | 3897 | 4318 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | liter | 13923 | 21342 | 50266 |
| Gasoline Consumption | liter | 514842.3 | 677135.41 | 644998.76 |
| Natural Gas Consumption | m³ | 891900.99 | 1213975 | 1134001.17 |
| Solar Energy | kWh | 89841 | ||
| Total Electricity Consumption | kWh | 51054290.79 | 53814509.02 | 59721253.98 |
| Total Electricity Consumption Intensity (By Area) | kWh/m² | 153.85 | 137.98 | 149.18 |
| Total Electricity Consumption Intensity (By Employee) | kWh/person | 4349.49 | 4300.69 | 4778.08 |
| Total Non-Renewable Fuel Consumption | liter | 528765.3 | 698477.41 | 695264.76 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | ton | 185256.86 | 205584.3 | 226005.2 |
| Water Consumption Intensity (By Revenue) | None | None | None | |
| Water Withdrawal Intensity | ton/m² | 0.56 | 0.53 | 0.56 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | package | 21096 | 25707 | 25150 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Below Junior College Employees | person | 1115 | 995 | 881 |
| Number of Doctoral Degree Employees | person | 167 | 164 | 164 |
| Number of Employees Aged 30-50 | person | 9103 | 9413 | 9749 |
| Number of Employees Aged Above 50 | person | 1047 | 1056 | 1125 |
| Number of Employees Aged Below 30 | person | 5022 | 4700 | 4456 |
| Number of Employees in Mainland China | person | 14507 | 14625 | 14774 |
| Number of Employees in Overseas | person | 2292 | 2033 | 2190 |
| Number of Female Employees | person | 6677 | 6739 | 6824 |
| Number of Full-time Employees | person | 13365 | 14002 | 14133 |
| Number of Male Employees | person | 8495 | 8430 | 8506 |
| Number of Master's Degree Employees | person | 6518 | 7299 | 7561 |
| Number of New Employees | person | 2527 | 1724 | 876 |
| Number of New Employees (Female) | person | 1098 | 769 | 380 |
| Number of New Employees (Male) | person | 1429 | 955 | 496 |
| Number of Total Employees | person | 16799 | 16658 | 16964 |
| Percentage of Employees Aged 30-50 | % | 54.19 | 56.51 | 57.5 |
| Percentage of Employees Aged Above 50 | % | 6.23 | 6.34 | 6.63 |
| Percentage of Employees Aged Below 30 | % | 29.89 | 28.22 | 26.27 |
| Percentage of Employees in Mainland China | % | 86.33 | 87.8 | 87.11 |
| Percentage of Employees in Overseas | % | 13.64 | 12.21 | 12.91 |
| Percentage of Female Employees | % | 39.74 | 40.47 | 40.25 |
| Percentage of Male Employees | % | 50.57 | 50.6 | 50.15 |
| Percentage of New Employees | % | 15.04 | 10.35 | 5.16 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees still Employed 12 Months after Return to Work (Female) | % | 100 | 100 | 100 |
| Turnover Rate of Employees Aged 30-50 | % | 5.64 | 6.73 | 4.94 |
| Turnover Rate of Employees Aged Above 50 | % | 4.04 | 2.7 | 1.75 |
| Turnover Rate of Employees Aged Below 30 | % | 7.99 | 9.82 | 7.8 |
| Turnover Rate of Employees in Hong Kong | % | 13.56 | 13.93 | 8.63 |
| Turnover Rate of Employees in Mainland China | % | 5.89 | 7.1 | 5.26 |
| Turnover Rate of Female Employees | % | 6.15 | 6.34 | 5 |
| Turnover Rate of Male Employees | % | 6.22 | 8.23 | 5.75 |
| Turnover Rate of Total Employees | % | 6.19 | 7.38 | 5.42 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 192 | 185 | 253 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 46.16 | 46.41 | 46.4 |
| Percentage of Trained General Employees | % | 79.63 | 77.9 | 76.34 |
| Percentage of Trained Male Employees | % | 53.84 | 53.59 | 53.6 |
| Percentage of Trained Middle Management | % | 19.09 | 20.89 | 22.55 |
| Percentage of Trained Senior Management | % | 1.28 | 1.21 | 1.11 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 69.5 | 70.6 | 77.3 |
| Average Training Hours (General Staff) | hour | 61 | 61.4 | 68.2 |
| Average Training Hours (Male) | hour | 68.8 | 69.9 | 74.2 |
| Average Training Hours (Middle Management) | hour | 98 | 98.7 | 99.5 |
| Average Training Hours (Senior Management) | hour | 145 | 146 | 150.5 |
| Average Training Hours per Employee | hour | 69.19 | 70.22 | 75.65 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | supplier | 466 | 464 | 471 |
| Number of Total Suppliers | supplier | 495 | 492 | 492 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -8.49 | 103.09 | |
| Number of Products and Service Related Complaints | case | 106 | 97 | 197 |
| Total Number of Customer Complaints | case | 106 | 97 | 197 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Hours of Anti-corruption Training | hour | 2 | 2 | 2 |
| Number of Anti-corruption Training Session | time | 8 | 8 | 10 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | person | 11073 | 12513 | 11943 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Participations in Volunteer Activities | person-time | 267 | 786 | 205 |
| Total Public Welfare Donations | RMB10000 | 4282.89 | 4456.65 | 2851.39 |
| Total Social Investment | RMB10000 | 4282.89 | 4456.65 | 2851.39 |
| Total Volunteer Service Hours | hour | 1620 | 2358 | 3600 |