CORPORATE SOCIAL RESPONSIBILITY (ESG) REPORT 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Direct discharges and emissions (Scope I) | tCO2e | 4147.24 | 4656.19 | 2871.60 | 29 |
| Indirect discharges and emissions (Scope II) | tCO2e | 56845.19 | 46747.15 | 46447.00 | 29 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Carbon emissions from enterprises with loans in eight high-carbon industries | tCO2e | 23513492.85 | 29 | ||
| GHG emissions per capita (Scope I & Scope II) | tCO2e/person | 1.31 | 1.08 | 1.03 | 29 |
| GHG emissions per square meter of floor area (Scope I & Scope II) | tCO2e/m² | 0.09 | 0.08 | 0.07 | 29 |
| Intensity of carbon emissions from enterprises with loans in eight high-carbon industries | tCO2e/RMB10000 | 3.19 | 29 | ||
| Total GHG emissions (Scope 1+2) | tons of CO2e | 49318.60 | 8 | ||
| Total GHG emissions (Scope I & Scope II) | tCO2e | 60992.42 | 51403.33 | 49318.60 | 29 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Hazardous waste per capita (ton/person) | ton/person | 0.011 | 0.004 | 0.004 | 34 | |
| Hazardous waste per square meter of floor area (ton/m²) | ton/m² | 0.0006 | 0.0003 | 0.0003 | 34 | |
| Total hazardous waste | tons | 492.93 | 8 | |||
| Total hazardous waste (ton) | ton | 492.93 | 201.89 | 196.27 | 34 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Non-hazardous waste per capita (ton/person) | ton/person | 0.11 | 0.14 | 0.08 | 34 | |
| Non-hazardous waste per square meter of floor area (ton/m²) | ton/m² | 0.007 | 0.009 | 0.005 | 34 | |
| Total non-hazardous waste | tons | 5217.64 | 8 | |||
| Total non-hazardous waste (ton) | ton | 5271.64 | 6642.05 | 3569.79 | 34 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024E | Report Pages |
|---|---|---|---|
| Paper vouchers consumption saved (million) | million | 150 | 34 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|
| Balance of green loans of the Bank | million RMB | 442443 | 29 | |||
| Diesel consumption of facilities | tCO2e | 1495.58 | 1067.05 | 525.46 | 29 | |
| Fuel consumption of official vehicles | tCO2e | 1251.82 | 524.72 | 334.65 | 29 | |
| Natural gas consumption | tCO2e | 2479.58 | 3686.05 | 2020.99 | 29 | |
| Purchased electricity | tCO2e | 56845.19 | 46747.15 | 46447.00 | 29 | |
| Purchased electricity power consumption of the Head Office (kWh) | kWh | 35679.26 | 32577.49 | 27871.35 | 34 | |
| Total energy consumption | MWh | 101399.74 | 8 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Daily water consumption (ton) | ton | 579808.35 | 513531.44 | 537011.55 | 34 |
| Daily water consumption of the Head Office (ton) | ton | 169282 | 173732.00 | 102448.00 | 34 |
| Daily water consumption per capita (ton/person) | ton/person | 12.08 | 10.79 | 11.51 | 34 |
| Daily water consumption per square meter of floor area (ton/m²) | ton/m² | 0.74 | 0.69 | 0.73 | 34 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Energy conservation and environmental protection industries green loans | RMB100 million | 430.37 | 755.42 | 1284.25 | 30 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total copy paper consumption (ton) | ton | 367.91 | 486.39 | 466.56 | 34 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Clean energy industries green loans | RMB100 million | 311.58 | 629.45 | 946.04 | 30 |
| Clean production industries green loans | RMB100 million | 77.86 | 110.82 | 195.46 | 30 |
| Ecological environment industries green loans | RMB100 million | 431.95 | 415.10 | 425.67 | 30 |
| Green bonds issued by the Bank (as at end of 2024) | million RMB | 45558 | 30 | ||
| Number of green bonds underwritten by the Bank (as at end of 2024) | green bonds | 39 | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of Board of Directors meetings held | meetings | 44 | 17 | ||
| Number of Remuneration Committee meetings held | meetings | 4 | 17 | ||
| Number of disabled employees | Person | 14 | 8 | 10 | 50 |
| Number of domestic employees | Person | 46281 | 47078 | 47468 | 50 |
| Number of employees | Person | 46673 | 47582 | 47982 | 50 |
| Number of employees aged 29 and below | Person | 10757 | 9327 | 8900 | 50 |
| Number of employees aged 30 to 39 | Person | 25339 | 25996 | 25451 | 50 |
| Number of employees aged 40 and above | Person | 10577 | 12259 | 13631 | 50 |
| Number of employees graduating from junior college and below | Person | 4819 | 4255 | 3344 | 50 |
| Number of employees in the Head Office | Person | 8225 | 8346 | 8446 | 50 |
| Number of employees with bachelor's degree | Person | 33302 | 33762 | 33686 | 50 |
| Number of employees with master's degree or above | Person | 8552 | 9565 | 10952 | 50 |
| Number of ethnic minority employees | Person | 1547 | 2369 | 2415 | 50 |
| Number of female directors on Board | person | 1 | 17 | ||
| Number of female employees | Person | 26299 | 26884 | 27283 | 50 |
| Number of foreign employees | Person | 5 | 29 | 24 | 50 |
| Number of male employees | Person | 20374 | 20698 | 20699 | 50 |
| Number of middle-level cadres | Person | 5000 | 4967 | 4931 | 50 |
| Number of overseas employees | Person | 392 | 504 | 514 | 50 |
| Number of primary-level employees | Person | 41236 | 42197 | 42647 | 50 |
| Number of senior management employees | Person | 437 | 418 | 404 | 50 |
| Proportion of non-executive directors on Board | % | 47 | 17 | ||
| Ratio of male to female employees | 1.13 | 8 | |||
| Total assets | RMB billion | 6959.021 | 8 | ||
| Total number of employees | 47982 | 8 | |||
| Year-end balance of loans to enterprises in eight high-carbon industries | RMB10000 | 7356691.67 | 29 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Operating income | RMB billion | 135.595 | 8 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average number of director participations in training sessions | person-times | 20 | 17 |
| Number of Board of Directors research sessions held | sessions | 6 | 17 |
| Number of Board of Directors seminars held | seminars | 3 | 17 |
| Number of Board of Directors training sessions held | sessions | 8 | 17 |
| Training programs for employees | 9223 | 8 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of R&D spending on main business income | % | 4.85 | 8 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans | RMB billion | 318.36 | 8 | ||
| Balance of green loans | RMB100 million | 1992.90 | 3137.62 | 4424.45 | 30 |
| Balance of inclusive loans to MSEs | RMB billion | 435.443 | 8 | ||
| Balance of loans to MSEs in the manufacturing sector | RMB billion | 156.192 | 8 | ||
| Balance of medium and long term loans to manufacturing enterprises | RMB billion | 318.398 | 8 | ||
| Corporate financing supported by green bonds (as at end of 2024) | million RMB | 80232 | 30 | ||
| NPL ratio | % | 1.25 | 8 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Green agricultural industries green loans | RMB100 million | 755.62 | 1178.19 | 1155.45 | 30 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | 2024E | Report Pages |
|---|---|---|---|---|
| A cumulative total of bill payment payments were made via 'Everbright Cloud Fee Payment' app | million | 3399 | 8 | |
| Consultation calls from domestic and overseas investors (over) | 430 | 8 | ||
| Consultation emails handled from investors (over) | 210 | 8 | ||
| Customer complaint closure rate | % | 100 | 8 | |
| Electronic receipts issued (million) | million | 140 | 34 | |
| Electronic reconciliation rate (%) | % | 97 | 34 | |
| Online satisfaction score of outlets | 97.67 | 8 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | 2024E | Report Pages |
|---|---|---|---|---|
| Coverage ratio of consumer protection training of employees | % | 100 | 8 | |
| Paperless substitution rate for counter services | % | 90 | 8 | |
| Paperless substitution rate of counter services (%) | % | 90 | 34 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of proposals reviewed by Audit Committee | proposals | 14 | 17 |
| Number of proposals reviewed by Nomination Committee | proposals | 10 | 17 |
| Number of proposals reviewed by Strategy Committee | proposals | 10 | 17 |
| Provision coverage ratio | % | 180.59 | 8 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| ESG-related proposals reviewed and listened to by the Board of Directors and its specialized committees | 192 | 8 | |
| Number of Audit Committee meetings held | meetings | 7 | 17 |
| Number of Audit Committee meetings via written resolutions | meetings | 4 | 17 |
| Number of Nomination Committee meetings held | meetings | 3 | 17 |
| Number of Related Party Transactions Control Committee meetings held | meetings | 8 | 17 |
| Number of Related Party Transactions Control Committee meetings via written resolutions | meetings | 6 | 17 |
| Number of Remuneration Committee meetings via written resolutions | meetings | 3 | 17 |
| Number of Risk Management Committee meetings held | meetings | 9 | 17 |
| Number of Risk Management Committee meetings via written resolutions | meetings | 7 | 17 |
| Number of Social Responsibility, Inclusive Finance Development and Consumer Rights & Interests Protection Committee meetings held | meetings | 8 | 17 |
| Number of Social Responsibility, Inclusive Finance Development and Consumer Rights & Interests Protection Committee meetings via written resolutions | meetings | 6 | 17 |
| Number of Strategy Committee meetings via written resolutions | meetings | 3 | 17 |
| Number of on-site Audit Committee meetings | meetings | 3 | 17 |
| Number of on-site Related Party Transactions Control Committee meetings | meetings | 2 | 17 |
| Number of on-site Remuneration Committee meetings | meeting | 1 | 17 |
| Number of on-site Risk Management Committee meetings | meetings | 2 | 17 |
| Number of on-site Strategy Committee meetings | meetings | 2 | 17 |
| Number of proposals heard by Board of Directors | proposals | 50 | 17 |
| Number of proposals reviewed by Board of Directors | proposals | 111 | 17 |
| Number of proposals reviewed by Related Party Transactions Control Committee | proposals | 12 | 17 |
| Number of proposals reviewed by Remuneration Committee | proposals | 6 | 17 |
| Number of proposals reviewed by Risk Management Committee | proposals | 26 | 17 |
| Number of reports listened to by Audit Committee | reports | 13 | 17 |
| Number of reports listened to by Board of Directors | reports | 47 | 17 |
| Number of reports listened to by Nomination Committee | report | 1 | 17 |
| Number of reports listened to by Related Party Transactions Control Committee | report | 1 | 17 |
| Number of reports listened to by Remuneration Committee | reports | 3 | 17 |
| Number of reports listened to by Risk Management Committee | reports | 15 | 17 |
| Number of reports listened to by Strategy Committee | reports | 3 | 17 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of Strategy Committee meetings held | meetings | 5 | 17 |
| Number of employees receiving anti-corruption training | 47585 | 8 | |
| Percentage of the Board of Directors and Senior Management receiving anti-corruption training | % | 100 | 8 |
| Proportion of independent non-executive directors on Board | % | 33 | 17 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Green loan balance | RMB billion | 442.443 | 8 | ||
| Green service industries green loans | RMB100 million | 12.73 | 10.65 | 20.07 | 30 |
| Number of on-site Social Responsibility, Inclusive Finance Development and Consumer Rights & Interests Protection Committee meetings | meetings | 2 | 17 | ||
| Number of proposals reviewed by Social Responsibility, Inclusive Finance Development and Consumer Rights & Interests Protection Committee | proposals | 8 | 17 | ||
| Number of reports listened to by Social Responsibility, Inclusive Finance Development and Consumer Rights & Interests Protection Committee | reports | 15 | 17 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Total external donations | RMB million | 16.895 | 8 |
| Total value of green bonds underwritten by the Bank (as at end of 2024) | million RMB | 12472 | 30 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total GHG Emissions | tCO2e | 60992.42 | 51403.33 | 49318.6 |
| Total GHG Emissions Intensity (By Area) | tCO2e/m² | 0.09 | 0.08 | 0.07 |
| Total GHG Emissions Intensity (By Employee) | tCO2e/person | 1.31 | 1.08 | 1.03 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Total Hazardous Waste | ton | 492.93 | 201.89 | 196.27 | 492.93 |
| Total Hazardous Waste Intensity (By Area) | ton/m² | 0.0006 | 0.0003 | 0.0003 | |
| Total Hazardous Waste Intensity (By Employee) | ton/person | 0.011 | 0.004 | 0.004 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| Non-Hazardous Waste Disposed | ton | 5271.64 | 6642.05 | 3569.79 | 5217.64 |
| Total Non-Hazardous Waste Intensity (By Area) | ton/m² | 0.007 | 0.009 | 0.005 | |
| Total Non-Hazardous Waste Intensity (By Employee) | ton/person | 0.11 | 0.14 | 0.08 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tCO2e | 1495.58 | 1067.05 | 525.46 |
| Natural Gas Consumption | tCO2e | 2479.58 | 3686.05 | 2020.99 |
| Purchased Electricity | tCO2e | 56845.19 | 46747.15 | 46447 |
| Total Direct Energy Consumption | tCO2e | 2727.4 | 1591.77 | 860.11 |
| Total Energy Consumption | MWh | 101399.74 | ||
| Total Indirect Energy Consumption | tCO2e | 56845.19 | 46747.15 | 46447 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | ton | 579808.35 | 513531.44 | 537011.55 |
| Water Consumption in Office | ton | 169282 | 173732 | 102448 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Investment in Energy-saving and Emission-reduction Technology Transformation | RMB100 million | 430.37 | 755.42 | 1284.25 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Investment in Ecological Restoration | RMB100 million | 431.95 | 415.1 | 425.67 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 33302 | 33762 | 33686 |
| Number of Below Junior College Employees | Person | 4819 | 4255 | 3344 |
| Number of Employees Aged 30-50 | Person | 25339 | 25996 | 25451 |
| Number of Employees Aged Above 50 | Person | 10577 | 12259 | 13631 |
| Number of Employees Aged Below 30 | Person | 10757 | 9327 | 8900 |
| Number of Female Employees | Person | 26299 | 26884 | 27283 |
| Number of General Employees | Person | 41236 | 42197 | 42647 |
| Number of Male Employees | Person | 20374 | 20698 | 20699 |
| Number of Master's Degree Employees | Person | 8552 | 9565 | 10952 |
| Number of Middle Management Employees | Person | 5000 | 4967 | 4931 |
| Number of Senior Management Employees | Person | 437 | 418 | 404 |
| Number of Total Employees | Person | 46673 | 47582 | 47982 |
| Percentage of Bachelor's Degree Employees | % | 71.39 | 70.98 | 70.2 |
| Percentage of Below Junior College Employees | % | 10.33 | 8.95 | 6.97 |
| Percentage of Employees Aged 30-50 | % | 54.31 | 54.64 | 53.04 |
| Percentage of Employees Aged Above 50 | % | 22.65 | 25.77 | 28.42 |
| Percentage of Employees Aged Below 30 | % | 23.05 | 19.61 | 18.54 |
| Percentage of Female Employees | % | 56.33 | 56.49 | 56.86 |
| Percentage of General Employees | % | 88.34 | 88.68 | 88.88 |
| Percentage of Male Employees | % | 43.67 | 43.51 | 43.14 |
| Percentage of Master's Degree Employees | % | 18.33 | 20.11 | 22.82 |
| Percentage of Middle Management Employees | % | 10.72 | 10.44 | 10.28 |
| Percentage of Senior Management Employees | % | 0.94 | 0.88 | 0.84 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | None |
| Percentage of Trained Board of Directors | % | None |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | 47585 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Public Welfare Donations | RMB million | 16.895 |