2024 Sustainability Report

Year: 2024
Published: 2025-03-28
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 2024 Report Pages
Nitrogen oxide emissions ton 27971.5 29153.4 25573.2 79
Particle emissions ton 2243.3 2139.2 2046.1 79
Sulfur oxide emission ton 26.6 21.2 18.2 79

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 2030 Report Pages
Carbon footprint per parcel (gCO2e/parcel) gCO2e/parcel 807.87 709.79 20
Carbon footprint per parcel in 2023 gCO2e 79.03 5
Category 15: Investment (SF Excluding KLN) tCO2e 95779.7 48189 78
Category 15: Investment (Total) tCO2e 95779.7 48189 78
Category 1: Purchased goods and services (SF Excluding KLN) tCO2e 2522391.5 777520.1 841927.1 78
Category 1: Purchased goods and services (Total) tCO2e 2522391.5 777520.1 841927.1 78
Category 2: Capital goods (SF Excluding KLN) tCO2e 783387.2 207887.9 78
Category 2: Capital goods (Total) tCO2e 783387.2 207887.9 78
Category 3: Fuel and energy-related activities (SF Excluding KLN) tCO2e 1689195.7 1754182.2 1390234.7 78
Category 3: Fuel and energy-related activities (Total) tCO2e 1689195.7 1754182.2 1390234.7 78
Category 4: Upstream transportation and distribution (KLN) tCO2e 2070159 2149700 2792604 78
Category 4: Upstream transportation and distribution (SF Excluding KLN) tCO2e 2073065.9 2512644.8 78
Category 4: Upstream transportation and distribution (Total) tCO2e 2070159 4222765.9 5305248.8 78
Category 6: Business trip (SF Excluding KLN) tCO2e 20721.2 41120.5 78
Category 6: Business trip (Total) tCO2e 20721.2 41120.5 78
Category 7: Employee commuting (SF Excluding KLN) tCO2e 24275.3 25070.6 25339.4 78
Category 7: Employee commuting (Total) tCO2e 24275.3 25070.6 25339.4 78
Category 8: Upstream leased assets (SF Excluding KLN) tCO2e 16899.5 78
Category 8: Upstream leased assets (Total) tCO2e 16899.5 78
Domestic automobile structure under high emission scenario percent 30.25 36
Domestic automobile structure under low emission scenario percent 40 36
Domestic carbon price under high emission scenario RMB69.67/ton–RMB106.02/ton 36
Domestic carbon price under low emission scenario RMB207/ton 36
Domestic greenhouse gas emissions under high emission scenario increase by 40% compared with 2020 36
Domestic greenhouse gas emissions under low emission scenario domestic product (GDP) will decrease by more than 65% compared with 2005 and 18.5% compared with 2020 36
Emission reductions contributed by other initiatives (tCO2e) (including 'SF Forest') tCO2e 1692 4829 20
GHG emission intensity tCO2e/million revenue (RMB) 43.5 46.8 43.8 79
GHG emission intensity (tCO2e/million revenue) tCO2e/million revenue 4.54 4.12 20
GHG emissions per parcel g CO2e/parcel 824.5 807 709.9 79
GHG removal from newly planted trees tCO2e 6 13.5 13.6 79
Scope 1 (KLN) tCO2e 322253 215018 116401 78
Scope 1 (SF Excluding KLN) tCO2e 3143752 2652365.1 3045612 78
Scope 1 (Total) tCO2e 3466005 2874104.1 3162013 78
Scope 2 (KLN) tCO2e 80543 79916 78409 78
Scope 2 (SF Excluding KLN) tCO2e 1804248.5 1465528.1 1328969.1 78
Scope 2 (Total) tCO2e 1884791.5 1545437.8 1407378.1 78
Scope 3 (KLN) tCO2e 2070159 2149700 2792604 78
Scope 3 (SF Excluding KLN) tCO2e 4237354.6 5541529.7 5088937.3 78
Scope 3 (Total) tCO2e 6307513.6 7691229.7 7881441.3 78
Total GHG emissions (KLN) tCO2e 2472955 2444634 2987414 78
Total GHG emissions (SF Excluding KLN) tCO2e 9185355.1 9659416.6 9463418.5 78
Total GHG emissions (Total) tCO2e 11658310.1 12104050.6 12450832.5 78

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Carbon efficiency achieved in 2023 gCO2e/item 41.2 5
Category 5: Waste generated in operation (SF Excluding KLN) tCO2e 1492.1 3303.1 1053.5 78
Category 5: Waste generated in operation (Total) tCO2e 1492.1 3303.1 1053.5 78
Hazardous waste ton 142 54 95 81
Hazardous waste intensity ton/million revenue (RMB) 0.00053 0.00021 0.002 81

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 2030 Report Pages
Amount of recycled waste ton 12652.4 81
Carton kg 241291360 266797554.7 289325961.8 81
Express envelope kg 75219380 73596992.9 62496828.6 81
Foaming types of fillers kg 12814718.2 33000 17427517.5 81
Green packaging - reduction in use of paper tons 155000 38
Green packaging - reduction in use of plastic bags tons 42000 38
Green packaging - share of plastic bags to be switched to recycled plastic bags 100% 38
Non-hazardous waste ton 46096.3 155214.6 6345 81
Non-hazardous waste intensity ton/million revenue (RMB) 0.3 0.7 0.1 81

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2023 2024 2030 Report Pages
Carbon efficiency improvement target improvement compared to 2021 55% 38
Carbon footprint reduction target per parcel reduction compared to 2021 70% 38
GHG emissions reduced through green packaging (tCO2e) tCO2e 541089 664184 20
GHG emissions reduced through green transportation (tCO2e) tCO2e 374649 479327 20
GHG emissions reduced through technology innovation (tCO2e) tCO2e 1018036 1785121 20
Purchased carbon credits tCO2e 44 79
Total GHG emissions reduced (tCO2e) tCO2e 2972306 20

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2020 2022 2023 2024 2025 2030 Report Pages
Aviation kerosene consumption MWh, tce 596467.1 667012.9 6717577.2 79
Clean energy - annual capacity of renewable energy generation million kWh 70 38
Clean energy - annual energy usage million kWh 42 38
Clean energy - installed capacity of photovoltaic projects MW 145 38
Clean energy - number of industrial parks with photovoltaic power stations industrial parks 24 38
Clean energy - planned installed capacity of new photovoltaic projects MW 55 38
Compressed natural gas consumption (KLN) MWh, tce 75431.1 25107.5 21416.5 80
Compressed natural gas consumption (SF Excluding KLN) MWh, tce N/A N/A N/A 80
Compressed natural gas consumption (Total) MWh, tce 75431.1 25107.5 21416.5 80
Diesel consumption MWh, tce 1673699.7 1407907.9 1238433.3 79
Domestic energy structure under high emission scenario percent 16 36
Domestic energy structure under low emission scenario percent 20 25 36
Energy consumption intensity (KLN) MWh/million revenue (RMB), tce/million revenue (RMB) 24.6 25.6 1.6 80
Energy consumption intensity (SF Excluding KLN) MWh/million revenue (RMB), tce/million revenue (RMB) 105.8 11.3 10.9 80
Energy consumption intensity (Total) MWh/million revenue (RMB), tce/million revenue (RMB) 10.2 80.5 9.1 80
Gas and oil consumption (KLN) MWh, tce 4031 4375 517.6 80
Gas and oil consumption (SF Excluding KLN) MWh, tce N/A N/A N/A 80
Gas and oil consumption (Total) MWh, tce 495.1 4375 4214 80
Gasoline consumption MWh, tce 1115450.1 172982.8 1883051.6 79
Hydropower consumption (KLN) MWh 133 24 256 80
Indirect energy consumption - Electricity consumption (KLN) MWh, tce 164389 167799 145144 80
Indirect energy consumption - Electricity consumption (SF Excluding KLN) MWh, tce 1840522.7 258069.6 2081160.5 80
Indirect energy consumption - Electricity consumption (Total) MWh, tce 246267.1 278680.7 2226304.5 80
Liquefied petroleum gas consumption (KLN) MWh, tce 344.9 259.4 1870 80
Liquefied petroleum gas consumption (SF Excluding KLN) MWh, tce N/A N/A N/A 80
Liquefied petroleum gas consumption (Total) MWh, tce 344.9 2112 229.7 80
Natural gas consumption (KLN) MWh, tce 173.2 111.7 171.8 80
Natural gas consumption (SF Excluding KLN) MWh, tce N/A N/A 165 80
Natural gas consumption (Total) MWh, tce 173.2 909 1564 80
Photovoltaic power generation (MWh) MWh 18393 70700 20
Solar energy consumption (KLN) MWh 768 1378 3581 80
Solar energy consumption (SF Excluding KLN) MWh 7271.2 15712 44073.7 80
Solar energy consumption (Total) MWh 8039.2 17090 47654.7 80
Total energy consumption (KLN) MWh, tce 225732 144252.2 85105.8 80
Total energy consumption (SF Excluding KLN) MWh, tce 20394318.8 19623384.8 2511195.1 80
Total energy consumption (Total) MWh, tce 2730805 20797825.4 21137024.2 80
Total energy sold (KLN) MWh 657 479 836 80
Total energy sold (SF Excluding KLN) MWh 74.8 57.2 1330.3 80
Total energy sold (Total) MWh 731.8 536.2 2166.3 80
Total non-renewable energy consumption MWh, tce 20219697.7 2273919.4 18864975.3 79
Total non-renewable energy consumption (KLN) MWh 901 1402 3837 80
Total non-renewable energy consumption (SF Excluding KLN) MWh 7271.2 15712 44073.7 80
Total non-renewable energy consumption (Total) MWh 8172.2 17114 47910.7 80

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Water withdraw (KLN) ton 1169181 1042625 747469 80
Water withdraw (SF Excluding KLN) ton 1423452 1601051.4 2148565.7 80
Water withdraw (Total) ton 2592633 2643676.4 2896034.7 80
Water withdraw intensity ton/million revenue (RMB) 9.7 10.23 10.18 81

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Green transportation - number of new energy vehicles deployed vehicles 43000 38

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2022 2023 2024 Report Pages
Inflatable type of fillers kg 28138702.8 31471756.8 31413031.9 81
Plastic bags kg 41596926.6 52829619.9 64466526.2 81
Total use of packaging materials kg 454296236 477113830.4 509788812.8 81

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Number of R&D personnel Person 5652 4637 4193 84
Number of new female hires Person 61606 53884 41382 82
Number of new hires Person 323493 305817 215118 82
Number of truck drivers Person 32061 30034 32566 82
Percentage of R&D investment to operating revenue % 1.3 1.3 1.1 84
Percentage of workforce covered by collective agreement % 49 100 100 82
Total workforce Person 743377 746577 739542 82
Workforce by age - Aged 30-50 Person 485308 508251 492255 82
Workforce by age - Aged below 30 Person 244875 226221 232004 82
Workforce by age - Aged over 50 Person 13194 12105 15283 82
Workforce by gender - Female Person 119397 119169 113300 82
Workforce by gender - Male Person 623980 627408 626242 82
Workforce by job functions - Management (including primary-level managers) Person 25374 26025 25940 82
Workforce by job functions - Primary-level Person 670167 678627 672303 82
Workforce by job functions - Professional Person 47804 43725 41069 82
Workforce by job type - Full-time Person 630072 647728 629917 82
Workforce by job type - Part-time Person 113305 98849 109625 82
Workforce by region - Hong Kong, Macao and Taiwan Person 7158 7176 6662 82
Workforce by region - Mainland China Person 699795 711666 707042 82
Workforce by region - Overseas Person 36424 27735 25838 82

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Number of departures Person 142540 122037 119993 82
Turnover rate % 19.2 16.3 16.2 82
Turnover rate by age - Aged 30-50 % 13.6 12.4 12.1 82
Turnover rate by age - Aged below 30 % 30.9 26.4 24.5 82
Turnover rate by age - Aged over 50 % 7.2 7.4 8.2 82
Turnover rate by gender - Female % 22.2 18.7 17.8 82
Turnover rate by gender - Male % 18.6 15.9 15.6 82
Turnover rate by region - Hong Kong, Macao and Taiwan % 25.3 22.5 23.6 82
Turnover rate by region - Mainland China % 17.2 15.2 13.7 82
Turnover rate by region - Overseas % 55.2 43.3 83.1 82

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 2024 Report Pages
Death rate due to work-related injuries Per hundred workforce 0.0073 0.0078 0.005 82
Deaths due to work-related injuries Person 54 58 37 82

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Lost-time injury rate Per million hours worked 1.76 2.35 2.07 82
Number of working days lost due to injury Day 36959 34282 39228 82

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Employee satisfaction % 86.4 87.8 92.3 82
Number of trained workforce - Female Person 114873 112071 105820 83
Number of trained workforce - Male Person 613328 612206 605503 83
Number of trained workforce - Management (including primary-level managers) Person 24297 23053 23725 83
Number of trained workforce - Primary-level Person 664951 663709 647448 83
Number of trained workforce - Professional Person 38953 37565 39189 83
Percentage of trained workforce % 98 97 96.2 83
Percentage of trained workforce - Female % 15.8 15.5 14.9 83
Percentage of trained workforce - Male % 84.2 84.5 85.1 83
Percentage of trained workforce - Management (including primary-level managers) % 3.3 3.2 3.3 83
Percentage of trained workforce - Primary-level % 91.3 91.6 91 83
Percentage of trained workforce - Professional % 5.4 5.2 5.5 83
The amount of R&D investment RMB10000 352814 336329 309371 84
Total number of trained workforce Person 728201 724277 711311 83

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average training hours per trained workforce Hour 6 7.8 9.2 83
Average training hours per trained workforce - Female Hour 6.1 7.9 9 83
Average training hours per trained workforce - Male Hour 5.9 7.8 9.2 83
Average training hours per trained workforce - Management (including primary-level managers) Hour 4.6 7.1 8.6 83
Average training hours per trained workforce - Primary-level Hour 5.5 7.6 9.1 83
Average training hours per trained workforce - Professional Hour 4.9 7.8 10.5 83
Total number of training sessions Session 18923 34946 39047 83
Total training hours Hour 4351473 5644982 6768687 83
Training & development expenditure RMB10000 6547 7887 10842 83

Number of suppliers by geographical region.

Indicator Unit 2022 2023 2024 Report Pages
Percentage of total spend on significant suppliers in Tier-1 % 98.4 83
Total number of Tier-1 suppliers Company 610 83
Total number of significant suppliers in Tier-1 Company 442 83
Total number of significant suppliers in non Tier-1 Company 980 83
Total number of suppliers Company 12414 10932 3881 83
Total number of suppliers - Hong Kong, Macao and Taiwan Company 169 51 1 83
Total number of suppliers - Mainland China Company 11728 10271 3872 83
Total number of suppliers - Overseas Company 517 519 8 83
Waybill kg 17620130.4 14257402.5 17101193.2 81

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2024 Report Pages
Incidents of non-compliance concerning product and service information and labeling There were no violations involving product and service information and labeling in 2024 in SF. 90

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Number of products and service related valid complaints received Case 351 2195 11815 83

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2022 2023 2024 Report Pages
Number of granted invention patents during the reporting period Patent 110 188 314 84
Number of invention patent applications during the reporting period Patent 418 337 263 84
Number of invention patents applied to the principal business Patent 682 730 783 84
Number of valid patents during the reporting period Patent 1749 2003 2252 84

Description of quality assurance process and recall procedures.

Indicator Unit 2022 2023 2024 Report Pages
Category 12: End-of-life treatment of sold products (SF Excluding KLN) tCO2e 10217.8 3560.9 78
Category 12: End-of-life treatment of sold products (Total) tCO2e 10217.8 3560.9 78
Scotch tapes kg 28412018 26013021.8 28721914.5 81

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2022 2023 Report Pages
Number of legal proceedings brought and concluded against the Company or its workforce for corruption Case 2 4 83

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 2023 2024 Report Pages
Number of directors involved in anti-corruption training Person 7 7 7 83
Number of management involved in anti-corruption training Person 3714 83
Number of workforce involved in anti-corruption training Person 67893 121701 59891 83
Percentage of directors participating in anti-corruption training % 100 100 100 83
Total hours of anti-corruption training Hour 32336 70703 62326 83

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2022 2023 2024 Report Pages
Community activity expenses (excluding donations) RMB10000 94 101 80 84
Donations to community activities RMB10000 11885 10590 7177 84
Number of volunteer activity participations Person-time 7226 8921 7662 84
Total hours of volunteer activity Hour 1206286 35308 35671 84

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023 2024
Airborne Particulate Matter (PM) Emissions ton 2243.3 2139.2 2046.1
NOâ‚“ Emissions ton 27971.5 29153.4 25573.2
SOâ‚“ Emissions ton 26.6 21.2 18.2

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Direct GHG Emissions (Scope 1) tCO2e 3466005 2874104.1 3162013
GHG Removals from Newly Planted Trees tCO2e 6 13.5 13.6
Indirect Energy Emissions (Scope 2) tCO2e 1884791.5 1545437.8 1407378.1
Scope 3 GHG Emissions (Business Travel) tCO2e 20721.2 41120.5
Scope 3 GHG Emissions (Capital Goods) tCO2e 783387.2 207887.9
Scope 3 GHG Emissions (Employee Commuting) tCO2e 24275.3 25070.6 25339.4
Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) tCO2e 1689195.7 1754182.2 1390234.7
Scope 3 GHG Emissions (Investments) tCO2e 95779.7 48189
Scope 3 GHG Emissions (Purchased Goods/Services) tCO2e 2522391.5 777520.1 841927.1
Scope 3 GHG Emissions (Upstream Leased Assets) tCO2e 16899.5
Scope 3 GHG Emissions (Upstream Transportation and Distribution) tCO2e 2070159 4222765.9 5305248.8
Total GHG Emissions tCO2e 11658310.1 12104050.6 12450832.5
Total GHG Emissions Intensity (By Product Volume) g CO2e/parcel 824.5 807 709.9
Total GHG Emissions Intensity (By Revenue) tCO2e/million revenue (RMB) 43.5 46.8 43.8
Total Other Indirect Energy Emissions (Scope 3) tCO2e 6307513.6 7691229.7 7881441.3

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Total Hazardous Waste ton 142 54 95
Total Hazardous Waste Intensity (By Revenue) ton/million revenue (RMB) 0.00053 0.00021 0.002

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Non-Hazardous Waste (Domestic Waste) ton 74538.3 20113 78025.3
Non-Hazardous Waste Recycled ton 3995 12652.4
Total Non-Hazardous Waste Intensity (By Revenue) ton/million revenue (RMB) 0.3 0.7 0.3

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023 2024 2030
GHG Emissions Reduction Compared to Last Year tCO2e 1933774 2972306
Target GHG Emissions Reduction Percentage by 2030 Compared to 2021 % 70
Target Reduction in GHG Intensity Percentage by 2030 Compared to 2021 % 55

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit
Plastic Waste Reduction Compared to Last Year tons

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
CNG Consumption MWh 75431.1 25107.5 174356
Diesel Fuel Consumption MWh 13623936.5 1407907.9 1238433.3
Energy Consumption Intensity (By Revenue) tce/million revenue (RMB) 10.2 9.9 9.1
Fossil Fuel Consumption MWh 20219697.7 2273919.4 18864975.3
Gasoline Consumption MWh 137012.9 1408288.5 231298.8
Hydropower Energy MWh 133 24 256
LPG Consumption MWh 344.9 2112 1870
Natural Gas Consumption MWh 1410 909 192.1
Percentage of Renewable Energy Consumption percent 9.1 11 10.8
Renewable Energy Consumption MWh 2012352.1 2285375.3 2272050
Solar Energy MWh 8039.2 17090 47654.7
Sold Electricity MWh 731.8 536.2 2166.3
Total Energy Consumption MWh 2730805 20797825.4 2596300.9
Total Indirect Energy Consumption MWh 246267.1 2268797.5 273461.2
Total Non-Renewable Fuel Consumption MWh 20219697.7 2273919.4 2317220.8

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Total Water Withdrawal ton 2592633 2643676.4 2896034.7
Water Withdrawal Intensity ton/million revenue (RMB) 9.7 22.8 9.3

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2022 2023 2024
Packaging Material Consumption (Plastic) kg 28138702.8 31471756.8 31413031.9
Packaging Materials Consumed kg 454296236 482785830.4 513810812.8

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Employees Aged 30-50 Person 485308 508251 492255
Number of Employees Aged Above 50 Person 13194 12105 15283
Number of Employees Aged Below 30 Person 244875 226221 232004
Number of Employees in Hong Kong Person 7158 7176 6662
Number of Employees in Hong Kong and Mainland China Person 706953 718842 713704
Number of Employees in Mainland China Person 699795 711666 707042
Number of Employees in Overseas Person 36424 27735 25838
Number of Female Employees Person 119397 119169 113300
Number of Full-time Employees Person 630072 647728 629917
Number of Male Employees Person 623980 627408 626242
Number of New Employees Person 323493 305817 215118
Number of New Employees (Female) Person 61606 53884 41382
Number of Part-time Employees Person 113305 98849 109625
Number of Total Employees Person 743377 746577 739542
Percentage of Employees Aged 30-50 % 65.3 68.1 66.58
Percentage of Employees Aged Above 50 % 1.78 1.62 2.07
Percentage of Employees Aged Below 30 % 32.94 30.31 31.37
Percentage of Employees in Hong Kong % 0.96 0.96 0.9
Percentage of Employees in Hong Kong and Mainland China % 95.1 96.28 96.5
Percentage of Employees in Mainland China % 94.14 95.31 95.61
Percentage of Employees in Overseas % 4.9 3.72 3.49
Percentage of Female Employees % 16.06 15.96 15.32
Percentage of Full-time Employees % 84.8 86.8 85.21
Percentage of Male Employees % 83.95 84.06 84.7
Percentage of New Employees % 43.53 40.98 29.09
Percentage of Part-time Employees % 15.24 13.24 14.83

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 13.6 12.4 12.1
Turnover Rate of Employees Aged Above 50 % 7.2 7.4 8.2
Turnover Rate of Employees Aged Below 30 % 30.9 26.4 24.5
Turnover Rate of Employees in Hong Kong % 25.3 22.5 23.6
Turnover Rate of Employees in Mainland China % 17.2 15.2 13.7
Turnover Rate of Employees in Overseas % 55.2 43.3 83.1
Turnover Rate of Female Employees % 22.2 18.7 17.8
Turnover Rate of Male Employees % 18.6 15.9 15.6
Turnover Rate of Total Employees % 19.2 16.3 16.2

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2022 2023 2024
Fatalities Rate as a Result of Work-related Injuries Per hundred workforce 0.0073 0.0078 0.005
Fatalities Rate of the Last 3 Years Per hundred workforce 0.0201 0.0201 0.0201
Number of Fatalities as a Result of Work-related Injuries Person 54 58 37
Number of Fatalities of the Last 3 Years Person 149 149 149
Number of Work-related Fatalities Person 54 58 37

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries Day 36959 34282 39228
Lost Time Injury Frequency Rate (LTIFR/LTIR) Per million hours worked 1.76 2.35 2.07

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 98 97 96.2
Percentage of Trained Female Employees % 15.8 15.5 14.9
Percentage of Trained Male Employees % 84.2 84.5 85.1

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) Hour 6.1 7.9 9
Average Training Hours (General Staff) Hour 5.5 7.6 9.1
Average Training Hours (Male) Hour 5.9 7.8 9.2
Average Training Hours (Professional) Hour 4.9 7.8 10.5
Average Training Hours (Senior Management) Hour 4.6 7.1 8.6
Average Training Hours per Employee Hour 6 7.8 9.2
Total Training Hours Hour 4351473 5644982 6768687

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023 2024
Number of Suppliers in Hong Kong Company 169 51 1
Number of Suppliers in Mainland China Company 11728 10271 3872
Number of Suppliers in Overseas Company 517 519 8
Number of Total Suppliers Company 12414 10932 3881

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit
Percentage of Critical Suppliers Covered by CSR Audit percent

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Number of Products and Service Related Complaints Case 351 2195 11815

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2022 2023 2024
Number of Invention Patents Patent 110 188 314
Number of New Patent Applications Patent 418 337 263
Number of Patents Applied Patent 418 337 263
Number of Patents Granted Patent 110 188 314
Number of Patents Held Patent 1749 2003 2252

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Standard Indicator Unit 2022 2023
Number of Concluded Corruption Lawsuits Case 2 4

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022 2023 2024
Anti-corruption Training Coverage among Directors and Management % 100 100 100
Number of Directors and Management Attendance for Anti-corruption Training Person 7 7 3721
Number of People Participated in Ethical Standards and Anti-corruption Training Person 67893 121701 63605
Total Hours of Anti-corruption Training Hour 32336 70703 62326

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2022 2023 2024
Number of Participations in Volunteer Activities Person-time 7226 8921 7662
Total Public Welfare Donations RMB10000 11885 10590 7177
Total Social Investment RMB10000 11979 10691 7257
Total Volunteer Service Hours Hour 1206286 35308 35671