2024 Sustainability & Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Particulate matter | ton | 0.003 | 0.005 | 0.005 | 101 |
| Total CO emissions | ton | 0.25 | 0.37 | 0.39 | 101 |
| Total HC emissions | ton | 0.03 | 0.05 | 0.05 | 101 |
| Total NOx emissions | ton | 0.01 | 0.02 | 0.02 | 101 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| GHG emissions (Scope 1) | tCO₂e | 316.8 | 312.36 | 206.37 | 101 |
| GHG emissions (Scope 2) | tCO₂e | 9927.22 | 10811.24 | 11506.52 | 101 |
| GHG emissions (Scope 3) | tCO₂e | 14508.75 | 11202.85 | 101 | |
| GHG emissions per capita (Scope 3) | tCO₂e/person | 1.04 | 0.86 | 101 | |
| GHG emissions per unit area | tCO2e/m² | 0.04 | 45 | ||
| GHG emissions per unit area (Scope 1 and Scope 2) | tCO₂e/m² | 0.046 | 0.039 | 0.04 | 101 |
| GHG emissions per unit area (tCO2e/m²) | tCO2e/m² | 0.04 | 22 | ||
| Total GHG emissions (Scope 1 and Scope 2) | tCO₂e | 10244.02 | 11123.6 | 11712.89 | 101 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of hazardous waste generated | tonnes | 13.55 | 45 | ||
| Total amount of hazardous waste | ton | 41.81 | 16.98 | 13.55 | 101 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of non-hazardous waste generated | tonnes | 492.46 | 45 | ||
| Total amount of non-hazardous waste | ton | 394.01 | 374.08 | 492.46 | 101 |
| Total amount of waste generated | ton | 435.82 | 391.06 | 506.01 | 101 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of carbon neutral bond issues as lead underwriter | 31 | 22 | |||
| Number of research reports related to the carbon peaking and carbon neutrality goals | Piece | 19 | 53 | 26 | 35 |
| Total carbon neutral bond underwriting amount (RMB 100 million) | RMB 100 million | 231.16 | 22 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive Energy Consumption per Unit Area | tce/m² | 0.009 | 100 | ||
| Diesel Consumption | ton | 0.4 | 100 | ||
| Direct energy consumption | tce | 103.47 | 100 | ||
| Electricity consumption per unit area | MWh/m² | 0.073 | 45 | ||
| Electricity consumption per unit area (MWh/m²) | MWh/m² | 0.073 | 22 | ||
| Gasoline Consumption | liter | 94027.16 | 105413.5 | 84959.74 | 100 |
| Indirect energy consumption | tce | 2629.79 | 100 | ||
| Natural gas consumption | m³ | 30272.41 | 36245.39 | 7790.5 | 100 |
| Natural gas consumption per unit area (m³/m²) | m³/m² | 0.027 | 22 | ||
| Purchased Electricity Consumption | MWh | 17407.02 | 18877.88 | 21292.78 | 100 |
| Purchased hot water consumption | GJ | 66 | 323 | 100 | |
| Total comprehensive energy consumption | Tonnes of Standard Coal Equivalent (tce) | 2733.26 | 100 | ||
| Total green bond underwriting amount (RMB 100 million) | RMB 100 million | 573.43 | 22 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | ton | 73582.38 | 72939.81 | 84455.8 | 100 |
| Water consumption per unit area | ton/m², tonnes/m² | 0.33 | 0.25 | 0.29 | 45, 100 |
| Water consumption per unit area (tonnes/m²) | tonnes/m² | 0.29 | 22 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average PUE of primary leased data centres (Dongba, Beijing) | 1.5 | 45 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Volume of packaging materials | ton | 1.8 | 1.7 | 1.2 | 100 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of green bond issues as lead underwriter | 107 | 22 | |||
| Number of green-themed research reports (such as energy conservation and environmental protection, cleaner production, clean energy, ecological environment, and green services) | Piece | 108 | 96 | 66 | 35 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of research reports related to major natural disasters | Piece | 7 | 4 | 3 | 35 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Annual dividend per share (2023) | RMB/share (inclusive of tax) | 2.5 | 88 | ||
| Average director attendance rate at Board meetings (2024) | attendance rate | 100% | 88 | ||
| Labor contract signing rate | % | 100 | 100 | 100 | 103 |
| Middle managers | person | 114 | 112 | 106 | 103 |
| Non-management employees | person | 14017 | 13774 | 12926 | 103 |
| Number of class shareholders meetings convened (2024) | meetings | 2 | 88 | ||
| Number of directors | person | 14 | 13 | 13 | 106 |
| Number of directors aged 30-40 | person | 1 | 106 | ||
| Number of directors aged 41-50 | person | 5 | 7 | 7 | 106 |
| Number of directors aged over 50 | person | 8 | 6 | 6 | 106 |
| Number of directors on Board of Directors (2024) | directors | 13 | 88 | ||
| Number of employee supervisors | person | 2 | 2 | 2 | 106 |
| Number of employees aged <30 | person | 5774 | 4748 | 3712 | 102 |
| Number of employees aged >50 | person | 640 | 697 | 722 | 102 |
| Number of employees aged between 30 and 50 | person | 7733 | 8456 | 8611 | 102 |
| Number of employees in Hong Kong | person | 241 | 248 | 250 | 102 |
| Number of employees in Mainland of China | person | 13906 | 13653 | 12795 | 102 |
| Number of ethnic minority employees | person | 656 | 639 | 623 | 103 |
| Number of female directors | person | 4 | 2 | 2 | 106 |
| Number of female employees | person | 6116 | 5808 | 5518 | 102 |
| Number of female employees in management positions | person | 19 | 19 | 19 | 103 |
| Number of female non-executive directors on Board of Directors (2024) | directors | 2 | 88 | ||
| Number of female supervisors | person | 2 | 2 | 106 | |
| Number of independent non-executive directors | person | 5 | 5 | 5 | 106 |
| Number of independent non-executive directors on Board of Directors (2024) | directors | 5 | 88 | ||
| Number of information technology personnel | person | 888 | 105 | ||
| Number of male directors | person | 10 | 11 | 11 | 106 |
| Number of male employees | person | 8031 | 8093 | 7527 | 102 |
| Number of male employees in management positions | person | 111 | 108 | 100 | 103 |
| Number of male supervisors | person | 3 | 4 | 5 | 106 |
| Number of new campus hires | person | 2014 | 618 | 192 | 103 |
| Number of new female employees | person | 1531 | 531 | 266 | 103 |
| Number of new male employees | person | 1846 | 877 | 328 | 103 |
| Number of non-executive directors | person | 7 | 6 | 6 | 106 |
| Number of supervisors | person | 5 | 6 | 5 | 106 |
| Number of supervisors aged 41 to 50 | person | 2 | 2 | 2 | 106 |
| Number of supervisors aged over 50 | person | 3 | 4 | 3 | 106 |
| Operating revenue | RMB100 million | 275.65 | 232.43 | 211.29 | 100 |
| Operating revenue (RMB 100 million) | RMB 100 million | 211.29 | 22 | ||
| Proportion of information technology personnel | % | 6.81 | 105 | ||
| Senior managers | person | 16 | 15 | 13 | 103 |
| Social insurance coverage rate | % | 100 | 100 | 100 | 103 |
| Total assets | RMB100 million | 5092.06 | 5227.52 | 5664.18 | 100 |
| Total number of employees (full-time) | person | 14147 | 13901 | 13045 | 102 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 8.17 | 11.73 | 9.05 | 103 |
| Employee turnover rate by age group: >50 | % | 10.3 | 19.86 | 15.63 | 103 |
| Employee turnover rate by age group: Between 30 and 50 | % | 6.4 | 6.38 | 5.7 | 103 |
| Employee turnover rate by gender: Female | % | 7.79 | 13.18 | 7.96 | 103 |
| Employee turnover rate by gender: Male | % | 8.46 | 10.65 | 9.86 | 103 |
| Employee turnover rate by geographical region: Hong Kong, China | % | 21.99 | 16.77 | 18 | 103 |
| Employee turnover rate by geographical region: Mainland of China | % | 7.92 | 11.64 | 8.88 | 103 |
Lost days due to work injury.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Working days lost due to work-related injuries | day | 57.5 | 549 | 103 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee medical examination coverage rate | % | 100 | 100 | 100 | 104 |
| Employee work-related injury insurance investment amount | RMB10000 | 773 | 104 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage of employee training | % | 87.45 | 94.05 | 89.43 | 104 |
| Coverage of employee training by employee type: Middle managers | % | 100 | 100 | 100 | 104 |
| Coverage of employee training by employee type: Non-management employees | % | 86.63 | 94 | 89.33 | 104 |
| Coverage of employee training by employee type: Senior managers | % | 100 | 100 | 100 | 104 |
| Coverage of employee training by gender: Female | % | 85.38 | 92.6 | 86.61 | 104 |
| Coverage of employee training by gender: Male | % | 89.08 | 95.09 | 91.5 | 104 |
| Employee training attendance | person-time | 107895 | 135541 | 108768 | 104 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours per employee | hour | 45.83 | 48.69 | 48.68 | 104 |
| Average training hours per employee by employee type: Middle managers | hour | 333.4 | 353.57 | 272.75 | 104 |
| Average training hours per employee by employee type: Non-management employees | hour | 42.98 | 48.5 | 47.13 | 104 |
| Average training hours per employee by employee type: Senior managers | hour | 179.57 | 170 | 206.51 | 104 |
| Average training hours per employee by gender: Female | hour | 42.4 | 46.62 | 48.66 | 104 |
| Average training hours per employee by gender: Male | hour | 48.44 | 50.18 | 48.7 | 104 |
| Minimum hours of professional training per director (2024) | hours | 15 | 88 | ||
| Proportion of employees who receive regular performance and career development evaluations | % | 100 | 100 | 100 | 104 |
| Total expense of employee training | RMB10000 | 1300 | 1986 | 771 | 104 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Financial technology investment amount | RMB10000 | 151996.25 | 105 | ||
| Number of bond issues as lead underwriter | 4021 | 22 | |||
| Number of green equity financing projects as lead underwriter | 4 | 22 | |||
| Number of rural revitalisation bond issues as lead underwriter | 9 | 22 | |||
| Number of suppliers | supplier | 483 | 833 | 853 | 102 |
| Number of suppliers from Hong Kong, Macau, Taiwan, and overseas | supplier | 5 | 11 | 12 | 102 |
| Number of suppliers from the mainland of China | supplier | 478 | 822 | 841 | 102 |
| Total bond lead underwriting amount (RMB 100 million) | RMB 100 million | 16471.59 | 22 | ||
| Total capital amount raised from carbon neutral bond underwritings (RMB 100 million) | RMB 100 million | 391.33 | 22 | ||
| Total capital amount raised from green bond underwritings (RMB 100 million) | RMB 100 million | 1929.72 | 22 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage of supplier audit | % | 100 | 100 | 100 | 102 |
| Number of branches with fully launched All-in-One Counter system | branches | 300 | 44 | ||
| Number of business process workflows supported by OA system | workflows | 965 | 44 | ||
| Proportion of new suppliers signing the Qualified Supplier Pledge | % | 100 | 100 | 100 | 102 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint resolution rate | % | 100 | 100 | 100 | 102 |
| Customer satisfaction rate | % | 99 | 99 | 100 | 102 |
| Number of complaints received about products or services | case | 107 | 110 | 282 | 102 |
| Number of investor phone inquiries answered (2024) | inquiries | 182 | 88 | ||
| Number of investor questions responded to on SSE Interactive Platform (2024) | questions | 30 | 88 | ||
| Number of live-streamed sessions for performance briefings (2024) | sessions | 2 | 88 | ||
| Number of performance briefings held (2024) | briefings | 3 | 88 | ||
| Number of problems resolved by customer inquiries | 10000case | 473 | 322 | 474 | 102 |
| Proportion of investment in financial technology to operating revenue | % | 8.67 | 105 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of authorized patents during the reporting period | case | 19 | 105 |
| Number of business scenarios covered by electronic seal system | scenarios | 18 | 44 |
| Number of electronic documents signed via electronic seal system | documents | 50000 | 44 |
| Number of patent applications during the reporting period | case | 32 | 105 |
| Number of valid patents during the reporting period | case | 49 | 105 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of account services covered by All-in-One Counter system | % | 99 | 44 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of public function modules in OA system | modules | 6 | 44 |
| Number of specialised function modules in OA system | modules | 17 | 44 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of Supervisory Committee meetings convened (2024) | meetings | 11 | 88 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Interim dividend per share (2024) | RMB/share (inclusive of tax) | 0.9 | 88 | ||
| Number of board meetings | case | 9 | 11 | 14 | 106 |
| Number of meetings of special committees under the Board | case | 17 | 22 | 25 | 106 |
| Number of regulations revised, including Articles of Association (2024) | regulations | 200 | 88 | ||
| Number of reports prepared and disclosed (2024) | issues | 4 | 88 | ||
| Number of special committee meetings convened (2024) | meetings | 25 | 88 | ||
| Number of subsidiaries with implemented OA system | subsidiaries | 5 | 44 | ||
| Number of versions of reports disclosed (2024) | versions | 16 | 88 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee coverage rate of AML training | % | 100% | 92 | ||
| Employee coverage rate of business integrity training | % | 100% | 92 | ||
| Number of Board meetings held (2024) | meetings | 14 | 88 | ||
| Number of executive directors | person | 2 | 2 | 2 | 106 |
| Number of management employees covered by integrity and anti-corruption training | person | 119 | 106 | ||
| Number of meetings of the Supervisory Committee | case | 7 | 6 | 11 | 106 |
| Percentage of directors covered by integrity and anti-corruption training | % | 100 | 106 | ||
| Percentage of employees covered by integrity and anti-corruption training | % | 100 | 106 | ||
| Proportion of management employees covered by integrity and anti-corruption training | % | 100 | 106 | ||
| Total number of directors covered by integrity and anti-corruption training | person | 13 | 106 | ||
| Total number of employees covered by integrity and anti-corruption training | person | 13045 | 106 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Basic earnings per share | RMB | 0.86 | 0.78 | 0.79 | 100 |
| Green equity financing lead underwriting amount (RMB 100 million) | RMB 100 million | 41 | 22 | ||
| Number of Shareholders' Meetings convened (2024) | meetings | 5 | 88 | ||
| Number of beneficiaries from rural revitalisation and community welfare | person | 22000 | 24915 | 48863 | 105 |
| Number of equity financing transactions | 27 | 22 | |||
| Number of shareholder meetings | case | 3 | 5 | 7 | 106 |
| Number of socially-oriented research reports (such as municipal services, healthcare, culture and education, and agriculture and food) | Piece | 807 | 955 | 919 | 35 |
| To education | RMB10000 | 26.27 | 301.98 | 105 | |
| To rural revitalization | RMB10000 | 1966.04 | 1772.37 | 1473.98 | 105 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Hours contributed to volunteering by employees | hour | 7391 | 4285 | 3787 | 105 |
| Number of employee participations in volunteering | person-time | 2097 | 5428 | 3878 | 105 |
| Rural revitalisation bond lead underwriting amount (RMB 100 million) | RMB 100 million | 21.19 | 22 | ||
| Social contribution per share | RMB | 3.1 | 2.97 | 2.5 | 100 |
| Social contribution per share (RMB) | RMB | 2.5 | 22 | ||
| To donations | RMB10000 | 532.73 | 274.96 | 15.09 | 105 |
| Total charitable giving | RMB10000 | 2498.77 | 2073.61 | 1791.05 | 105 |
| Total charitable giving (RMB 10000) | RMB 10000 | 1791.05 | 22 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | ton | 0.003 | 0.005 | 0.005 |
| NOₓ Emissions | ton | 0.01 | 0.02 | 0.02 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂e | 316.8 | 312.36 | 206.37 |
| Indirect Energy Emissions (Scope 2) | tCO₂e | 9927.22 | 10811.24 | 11506.52 |
| Total GHG Emissions | tCO₂e | 10244.02 | 25332.35 | 22915.74 |
| Total GHG Emissions Intensity (By Area) | tCO₂e/m² | 0.046 | 0.039 | 0.04 |
| Total Other Indirect Energy Emissions (Scope 3) | tCO₂e | 14508.75 | 11202.85 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 41.81 | 16.98 | 13.55 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | ton | 394.01 | 374.08 | 492.46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Area) | tce/m² | 0.009 | ||
| Diesel Fuel Consumption | ton | 0.4 | ||
| Gasoline Consumption | liter | 94027.16 | 105413.5 | 84959.74 |
| Natural Gas Consumption | m³ | 30272.41 | 36245.39 | 7790.5 |
| Natural Gas Consumption Intensity (By Area) | m³/m² | 0.027 | ||
| Purchased Electricity | MWh | 17407.02 | 18877.88 | 21292.78 |
| Purchased Electricity Intensity (By Area) | MWh/m² | 0.073 | ||
| Purchased Heating | GJ | 66 | 323 | |
| Total Direct Energy Consumption | tce | 103.47 | ||
| Total Energy Consumption | tce | 2733.26 | ||
| Total Indirect Energy Consumption | tce | 2629.79 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Water Consumption | ton | 73582.38 | 72939.81 | 84455.8 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Materials Consumed | ton | 1.8 | 1.7 | 1.2 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 7733 | 8456 | 8611 |
| Number of Employees Aged Above 50 | person | 640 | 697 | 722 |
| Number of Employees Aged Below 30 | person | 5774 | 4748 | 3712 |
| Number of Employees in Hong Kong | person | 241 | 248 | 250 |
| Number of Employees in Hong Kong and Mainland China | person | 14147 | 13901 | 13045 |
| Number of Employees in Mainland China | person | 13906 | 13653 | 12795 |
| Number of Female Employees | person | 6116 | 5808 | 5518 |
| Number of Full-time Employees | person | 14147 | 13901 | 13045 |
| Number of General Employees | person | 14017 | 13774 | 12926 |
| Number of Male Employees | person | 8031 | 8093 | 7527 |
| Number of Middle Management Employees | person | 114 | 112 | 106 |
| Number of New Employees | person | 3377 | 1408 | 594 |
| Number of New Employees (Female) | person | 1531 | 531 | 266 |
| Number of New Employees (Male) | person | 1846 | 877 | 328 |
| Number of New Employees (On-campus Recruitment) | person | 2014 | 618 | 192 |
| Number of Senior Management Employees | person | 16 | 15 | 13 |
| Number of Total Employees | person | 14147 | 13901 | 13045 |
| Percentage of Employees Aged 30-50 | % | 54.67 | 60.84 | 66.04 |
| Percentage of Employees Aged Above 50 | % | 4.52 | 5.02 | 5.54 |
| Percentage of Employees Aged Below 30 | % | 40.83 | 34.16 | 28.47 |
| Percentage of Employees in Hong Kong | % | 1.7 | 1.78 | 1.92 |
| Percentage of Employees in Hong Kong and Mainland China | % | 100 | 100 | 100 |
| Percentage of Employees in Mainland China | % | 98.3 | 98.22 | 98.08 |
| Percentage of Female Employees | % | 43.22 | 41.77 | 42.28 |
| Percentage of General Employees | % | 99.08 | 99.09 | 99.09 |
| Percentage of Male Employees | % | 56.78 | 58.23 | 57.72 |
| Percentage of Middle Management Employees | % | 0.81 | 0.81 | 0.81 |
| Percentage of New Employees | % | 23.87 | 10.13 | 4.55 |
| Percentage of Senior Management Employees | % | 0.11 | 0.11 | 0.1 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 6.4 | 6.38 | 5.7 |
| Turnover Rate of Employees Aged Above 50 | % | 10.67 | 16.14 | 15.44 |
| Turnover Rate of Employees in Hong Kong | % | 21.99 | 16.77 | 18 |
| Turnover Rate of Employees in Mainland China | % | 7.92 | 11.64 | 8.88 |
| Turnover Rate of Female Employees | % | 7.79 | 13.18 | 7.96 |
| Turnover Rate of Male Employees | % | 8.46 | 10.65 | 9.86 |
| Turnover Rate of Total Employees | % | 8.17 | 11.73 | 9.05 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 57.5 | 549 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 100 | 100 | 100 |
| Investment in Work Safety | RMB10000 | 773 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 87.45 | 94.05 | 89.43 |
| Percentage of Trained Female Employees | % | 85.38 | 92.6 | 86.61 |
| Percentage of Trained General Employees | % | 86.63 | 94 | 89.33 |
| Percentage of Trained Male Employees | % | 89.08 | 95.09 | 91.5 |
| Percentage of Trained Middle Management | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Director and Above) | hour | 15 | ||
| Average Training Hours (Female) | hour | 42.4 | 46.62 | 48.66 |
| Average Training Hours (General Staff) | hour | 42.98 | 48.5 | 47.13 |
| Average Training Hours (Male) | hour | 48.44 | 50.18 | 48.7 |
| Average Training Hours (Middle Management) | hour | 333.4 | 353.57 | 272.75 |
| Average Training Hours (Senior Management) | hour | 179.57 | 170 | 206.51 |
| Average Training Hours per Employee | hour | 45.83 | 48.69 | 48.68 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | supplier | 478 | 822 | 841 |
| Number of Total Suppliers | supplier | 483 | 833 | 853 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 | 100 | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 2.8 | 156.36 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Number of Products and Service Related Complaints | case | 107 | 110 | 282 |
| Satisfaction Rate of Customer Complaint Handling | % | 99 | 99 | 100 |
| Total Number of Customer Complaints | case | 107 | 110 | 282 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Patents Applied | case | 32 |
| Number of Patents Granted | case | 19 |
| Number of Patents Held | case | 49 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 |
| Number of Directors and Management Attendance for Anti-corruption Training | person | 132 |
| Number of General Employees Attendance for Anti-corruption Training | person | 12913 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | person | 13045 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Participations in Volunteer Activities | person-time | 2097 | 5428 | 3878 |
| Total Public Welfare Donations | RMB10000 | 2498.77 | 2073.61 | 1791.05 |
| Total Volunteer Service Hours | hour | 7391 | 4285 | 3787 |