Sustainability Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Scope 3 emissions Category 1 - Purchased goods and services (Hong Kong properties) | tonnes of CO2e | 11971 | 102 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Carbon Emissions reduction (2024 vs 2019) | % | -25.9 | 4 | ||
| Carbon emissions reduction (Scope 1 and Scope 2) in key Hong Kong portfolio against 2019 baseline | % | 30.1 | 12 | ||
| Decrease in total Scope 1 and 2 carbon emissions compared to 2019 performance | decrease | 25.9% | 27 | ||
| Decrease in total Scope 1 and 2 carbon emissions of Hong Kong properties and Hotels Division compared to 2023 | decrease | 1.4% | 27 | ||
| Direct Carbon Emissions (Scope 1) - Hong Kong Properties | Tonnes of CO₂e | 235.96 | 957.71 | 94 | |
| Direct Carbon Emissions (Scope 1) - Hotels Division | Tonnes of CO₂e | 12837.14 | 12590.88 | 94 | |
| Indirect Carbon Emissions (Scope 2) - Hong Kong Properties | Tonnes of CO₂e | 21739.87 | 20430.35 | 94 | |
| Indirect Carbon Emissions (Scope 2) - Hotels Division | Tonnes of CO₂e | 48426.65 | 48190.32 | 94 | |
| Scope 1 emissions from Great Eagle Centre (refrigerant leak) | kg of HFC-134a and 8.9 kg of R410A, tonnes of CO2e | 77.24 | 102 | ||
| Scope 3 emissions Category 13 - Downstream leased assets (Hong Kong properties) | tonnes of CO2e | 7351.55 | 7351.55 | 102 | |
| Total Carbon Emissions (Scopes 1 & 2) - Hong Kong Properties | Tonnes of CO₂e | 21975.83 | 21388.06 | 94 | |
| Total Carbon Emissions (Scopes 1 & 2) - Hotels Division | Tonnes of CO₂e | 61263.79 | 60781.2 | 94 | |
| Total Carbon Intensity (Scopes 1 & 2) - Hong Kong Properties | Tonnes of CO₂e/m²/year | 0.053 | 0.052 | 94 | |
| Total Carbon Intensity (Scopes 1 & 2) - Hotels Division | Tonnes of CO₂e/m²/year | 0.099 | 0.098 | 94 | |
| Total Group Carbon Emissions (Scope 1 and 2) - Hong Kong Properties | tCO2 | 75948.7 | 58878.6 | 28 | |
| Total Group Carbon Emissions (Scope 1 and 2) - Hotel Division (Owned Hotels) | tCO2 | 31636 | 20875.6 | 28 | |
| Total Group carbon emissions | tCO2e | 80882.7 | 27 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total Hazardous Waste, Hong Kong Properties | Tonnes | 0.32 | 2.84 | 95 |
| Total Hazardous Waste, Hotels Division | Tonnes | 15.83 | 7.67 | 95 |
| Total waste disposed to landfill (Hong Kong properties) | tonnes | 1391.5 | 1391.5 | 102 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Commingled Recyclables, Hotels Division | Tonnes | 493.1 | 499.29 | 95 |
| Glass Recycled, Hong Kong Properties | Tonnes | 5.59 | 6.28 | 95 |
| Glass Recycled, Hotels Division | Tonnes | 297.51 | 315.51 | 95 |
| Material Reuse, Recycled and Recovery Total, Hong Kong Properties | Tonnes | 185.95 | 198.34 | 95 |
| Material Reuse, Recycled and Recovery Total, Hotels Division | Tonnes | 2608.59 | 2747.65 | 95 |
| Metal Recycled, Hong Kong Properties | Tonnes | 0.47 | 0.48 | 95 |
| Metal Recycled, Hotels Division | Tonnes | 15.3 | 14.79 | 95 |
| Other Materials Recycled, Hong Kong Properties | Tonnes | 0.22 | 95 | |
| Other Materials Recycled, Hotels Division | Tonnes | 4.03 | 15.67 | 95 |
| Oyster Shells Recycled, Hotels Division | Tonnes | 18.15 | 13.13 | 95 |
| Paper Recycled, Hong Kong Properties | Tonnes | 156.52 | 170.44 | 95 |
| Paper Recycled, Hotels Division | Tonnes | 334.42 | 340.44 | 95 |
| Plastic Recycled, Hong Kong Properties | Tonnes | 0.68 | 0.72 | 95 |
| Plastic Recycled, Hotels Division | Tonnes | 11.78 | 12.97 | 95 |
| Total Non-hazardous Waste Incineration, Hotels Division | Tonnes | 414.13 | 409.41 | 95 |
| Waste Cooking Oil Recycled, Hotels Division | Tonnes | 214.55 | 155.69 | 95 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Scope 1 and 2 carbon emissions reduction target for key Hong Kong portfolio (against 2019 base year) | reduction | 46% | 27 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Food Waste/Organic Waste Recycled, Hong Kong Properties | Tonnes | 22.69 | 20.2 | 95 |
| Food Waste/Organic Waste Recycled, Hotels Division | Tonnes | 1219.75 | 1380.16 | 95 |
| Total Non-hazardous Waste Disposal to Landfill, Hong Kong Properties | Tonnes | 4180.64 | 3873.53 | 95 |
| Total Non-hazardous Waste Disposal to Landfill, Hotels Division | Tonnes | 4260.67 | 4505.31 | 95 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Biofuel Consumption - Hotels Division | GJ | 25.94 | 42.48 | 94 | |
| Diesel Consumption - Hong Kong Properties | GJ | 260.67 | 256.96 | 94 | |
| Diesel Consumption - Hotels Division | GJ | 289.24 | 320.64 | 94 | |
| Gasoline Consumption - Hong Kong Properties | GJ | 539.18 | 400.59 | 94 | |
| Gasoline Consumption - Hotels Division | GJ | 194.36 | 159.22 | 94 | |
| Liquefied Petroleum Gas Consumption - Hotels Division | GJ | 268.02 | 203.18 | 94 | |
| Natural Gas Consumption - Hotels Division | GJ | 198654.52 | 195693.31 | 94 | |
| Number of new electric vehicle charging points installed at Langham Place Mall | EV charging points | 26 | 27 | ||
| Number of solar PV panels installed at Three Garden Road, Langham Place Mall and Office Tower and Great Eagle Centre | solar PV panels | 165 | 27 | ||
| Purchased Electricity Consumption - Hong Kong Properties | GJ | 143133.8 | 137469.25 | 94 | |
| Purchased Electricity Consumption - Hotels Division | GJ | 425777.71 | 425212.09 | 94 | |
| Purchased Heat, Steam, and Cooling - Hotels Division | GJ | 67059.72 | 69538.19 | 94 | |
| Total Energy Consumption - Hong Kong Properties | GJ | 143933.65 | 138126.8 | 94 | |
| Total Energy Consumption - Hotels Division | GJ | 740876.45 | 738349.64 | 94 | |
| Total Energy Consumption Intensity - Hong Kong Properties | GJ/m²/year | 0.35 | 0.34 | 94 | |
| Total Energy Consumption Intensity - Hotels Division | GJ/m²/year | 1.2 | 1.2 | 94 | |
| Total Group Energy Consumption (all divisions) | GJ | 848514 | 28 | ||
| Total Group Energy Consumption - Hong Kong Properties | GJ | 790187.7 | 708918.3 | 28 | |
| Total Group Energy Consumption - Hotel Division (Owned Hotels) | GJ | 170985.4 | 134861.1 | 28 | |
| Total number of electric vehicle charging points installed across properties worldwide | EV charging points | 75 | 27 | ||
| Towngas Consumption - Hotels Division | GJ | 48006.94 | 47178.53 | 94 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total Group Water Consumption (adjusted for Hotels Division reporting boundary) | m³ | 1678883.96 | 31 | ||
| Total Group Water Consumption - Hong Kong Properties | m³ | 1429470.3 | 1441162.9 | 31 | |
| Total Group Water Consumption - Hotels Division (Owned Hotels) | m³ | 310591.6 | 273944 | 31 | |
| Water Consumption – Municipal, Hong Kong Properties | m³ | 254232 | 274113 | 95 | |
| Water Consumption – Municipal, Hotels Division | m³ | 1462560 | 1484766.62 | 95 | |
| Water Intensity, Hong Kong Properties | m³/m²/year | 0.62 | 0.67 | 95 | |
| Water Intensity, Hotels Division | m³/m²/year | 2.37 | 2.4 | 95 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | 2030 | Report Pages |
|---|---|---|---|---|
| Energy Consumption reduction (2024 vs 2019) | % | -12.2 | 4 | |
| Energy consumption reduction in key Hong Kong portfolio against 2019 baseline | % | 13.4 | 12 | |
| Energy consumption reduction target (against 2019 base year) | reduction | 30% | 27 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Water Consumption reduction (2024 vs 2019) | % | -1.4 | 4 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Completed Physical Climate risk Screening for Assets | assets | 20 | 4 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Board Composition - Female (number) | 4 | 4 | 101 | |
| Board Composition - Female (percentage) | % | 27 | 27 | 101 |
| Board Composition - Male (number) | 11 | 11 | 101 | |
| Board Composition - Male (percentage) | % | 73 | 73 | 101 |
| Board Composition by Age Group 36-45 (number) | 2 | 1 | 101 | |
| Board Composition by Age Group 36-45 (percentage) | % | 13 | 6 | 101 |
| Board Composition by Age Group 56-65 (number) | 3 | 4 | 101 | |
| Board Composition by Age Group 56-65 (percentage) | % | 20 | 27 | 101 |
| Board Composition by Age Group 66-75 (number) | 3 | 3 | 101 | |
| Board Composition by Age Group 66-75 (percentage) | % | 20 | 20 | 101 |
| Board Composition by Age Group 76 or above (number) | 7 | 7 | 101 | |
| Board Composition by Age Group 76 or above (percentage) | % | 47 | 47 | 101 |
| Board Composition by Tenure 0-10 years (number) | 6 | 6 | 101 | |
| Board Composition by Tenure 0-10 years (percentage) | % | 40 | 40 | 101 |
| Board Composition by Tenure 21-30 years (number) | 2 | 2 | 101 | |
| Board Composition by Tenure 21-30 years (percentage) | % | 13 | 13 | 101 |
| Board Composition by Tenure >30 years (number) | 7 | 7 | 101 | |
| Board Composition by Tenure >30 years (percentage) | % | 47 | 47 | 101 |
| Board age group diversity - 36-45 | % | 6 | 16 | |
| Board age group diversity - 56-65 | % | 27 | 16 | |
| Board age group diversity - 66-75 | % | 20 | 16 | |
| Board age group diversity - 76 or above | % | 47 | 16 | |
| Board gender diversity - Female | % | 27 | 16 | |
| Board gender diversity - Male | % | 73 | 16 | |
| Employee count - Hong Kong Properties - Chinese Mainland | 16 | 14 | 97 | |
| Employee count - Hong Kong Properties - Europe | 2 | 2 | 97 | |
| Employee count - Hong Kong Properties - Hong Kong | 811 | 825 | 97 | |
| Employee count - Hong Kong Properties - North America | 15 | 9 | 97 | |
| Employee count - Hotels Division - Australia and New Zealand | 1032 | 980 | 97 | |
| Employee count - Hotels Division - Chinese Mainland | 604 | 542 | 97 | |
| Employee count - Hotels Division - Europe | 369 | 403 | 97 | |
| Employee count - Hotels Division - Hong Kong | 1528 | 1507 | 97 | |
| Employee count - Hotels Division - North America | 1885 | 1937 | 97 | |
| Employee percentage - Hong Kong Properties - Chinese Mainland | 1.9% | 1.6% | 97 | |
| Employee percentage - Hong Kong Properties - Europe | 0.2% | 0.2% | 97 | |
| Employee percentage - Hong Kong Properties - Hong Kong | 96.1% | 97.1% | 97 | |
| Employee percentage - Hong Kong Properties - North America | 1.8% | 1.1% | 97 | |
| Employee percentage - Hotels Division - Australia and New Zealand | 19.0% | 18.3% | 97 | |
| Employee percentage - Hotels Division - Chinese Mainland | 11.2% | 10.1% | 97 | |
| Employee percentage - Hotels Division - Europe | 6.8% | 7.5% | 97 | |
| Employee percentage - Hotels Division - Hong Kong | 28.2% | 28.1% | 97 | |
| Employee percentage - Hotels Division - North America | 34.8% | 36.1% | 97 | |
| Female Board Representation | % | 27 | 4 | |
| Females in Senior Management | % | 39 | 4 | |
| Male to Female Ratio | 1:1 | 4 | ||
| New Hire Rate - By Age Group - 20-29 - Hong Kong Properties | 90 | 85 | 98 | |
| New Hire Rate - By Age Group - 20-29 - Hong Kong Properties (%) | 81.1% | 85.9% | 98 | |
| New Hire Rate - By Age Group - 20-29 - Hotels Division | 1096 | 717 | 98 | |
| New Hire Rate - By Age Group - 20-29 - Hotels Division (%) | 84.2% | 53.8% | 98 | |
| New Hire Rate - By Age Group - 30-39 - Hong Kong Properties | 69 | 70 | 98 | |
| New Hire Rate - By Age Group - 30-39 - Hong Kong Properties (%) | 34.7% | 34.5% | 98 | |
| New Hire Rate - By Age Group - 30-39 - Hotels Division | 652 | 408 | 98 | |
| New Hire Rate - By Age Group - 30-39 - Hotels Division (%) | 49.8% | 30.3% | 98 | |
| New Hire Rate - By Age Group - 40-49 - Hong Kong Properties | 47 | 43 | 98 | |
| New Hire Rate - By Age Group - 40-49 - Hong Kong Properties (%) | 22.2% | 21.7% | 98 | |
| New Hire Rate - By Age Group - 40-49 - Hotels Division | 366 | 232 | 98 | |
| New Hire Rate - By Age Group - 40-49 - Hotels Division (%) | 33.4% | 19.6% | 98 | |
| New Hire Rate - By Age Group - 50 or above - Hong Kong Properties | 68 | 90 | 98 | |
| New Hire Rate - By Age Group - 50 or above - Hong Kong Properties (%) | 21.3% | 25.9% | 98 | |
| New Hire Rate - By Age Group - 50 or above - Hotels Division | 260 | 160 | 98 | |
| New Hire Rate - By Age Group - 50 or above - Hotels Division (%) | 18.7% | 10.9% | 98 | |
| New Hire Rate - By Age Group - Under 20 - Hong Kong Properties | 4 | 4 | 98 | |
| New Hire Rate - By Age Group - Under 20 - Hong Kong Properties (%) | 133.3% | 133.3% | 98 | |
| New Hire Rate - By Age Group - Under 20 - Hotels Division | 116 | 58 | 98 | |
| New Hire Rate - By Age Group - Under 20 - Hotels Division (%) | 160.8% | 125.0% | 98 | |
| New Hire Rate - By Gender - Female - Hong Kong Properties | 140 | 155 | 98 | |
| New Hire Rate - By Gender - Female - Hong Kong Properties (%) | 37.2% | 40.6% | 98 | |
| New Hire Rate - By Gender - Female - Hotels Division | 1320 | 833 | 98 | |
| New Hire Rate - By Gender - Female - Hotels Division (%) | 51.1% | 30.4% | 98 | |
| New Hire Rate - By Gender - Male - Hong Kong Properties | 138 | 137 | 98 | |
| New Hire Rate - By Gender - Male - Hong Kong Properties (%) | 29.5% | 29.3% | 98 | |
| New Hire Rate - By Gender - Male - Hotels Division | 1169 | 731 | 98 | |
| New Hire Rate - By Gender - Male - Hotels Division (%) | 45.2% | 27.7% | 98 | |
| New Hire Rate - By Geographical Region - Australia and New Zealand - Hotels Division | 771 | 510 | 98 | |
| New Hire Rate - By Geographical Region - Australia and New Zealand - Hotels Division (%) | 78.1% | 49.9% | 98 | |
| New Hire Rate - By Geographical Region - Chinese Mainland - Hong Kong Properties | 3 | 3 | 98 | |
| New Hire Rate - By Geographical Region - Chinese Mainland - Hong Kong Properties (%) | 18.8% | 18.6% | 98 | |
| New Hire Rate - By Geographical Region - Chinese Mainland - Hotels Division | 308 | 152 | 98 | |
| New Hire Rate - By Geographical Region - Chinese Mainland - Hotels Division (%) | 53.3% | 28.0% | 98 | |
| New Hire Rate - By Geographical Region - Europe - Hong Kong Properties | 1 | 98 | ||
| New Hire Rate - By Geographical Region - Europe - Hong Kong Properties (%) | 50.0% | 0.0% | 98 | |
| New Hire Rate - By Geographical Region - Europe - Hotels Division | 139 | 139 | 98 | |
| New Hire Rate - By Geographical Region - Europe - Hotels Division (%) | 38.8% | 35.5% | 98 | |
| New Hire Rate - By Geographical Region - Hong Kong - Hong Kong Properties | 274 | 285 | 98 | |
| New Hire Rate - By Geographical Region - Hong Kong - Hong Kong Properties (%) | 33.8% | 34.8% | 98 | |
| New Hire Rate - By Geographical Region - Hong Kong - Hotels Division | 646 | 333 | 98 | |
| New Hire Rate - By Geographical Region - Hong Kong - Hotels Division (%) | 44.5% | 23.0% | 98 | |
| New Hire Rate - By Geographical Region - North America - Hong Kong Properties | 4 | 98 | ||
| New Hire Rate - By Geographical Region - North America - Hong Kong Properties (%) | 0.0% | 33.1% | 98 | |
| New Hire Rate - By Geographical Region - North America - Hotels Division | 626 | 441 | 98 | |
| New Hire Rate - By Geographical Region - North America - Hotels Division (%) | 34.9% | 23.0% | 98 | |
| New Hire Rate - Overall - Hong Kong Properties | 278 | 292 | 98 | |
| New Hire Rate - Overall - Hong Kong Properties (%) | 32.9% | 34.4% | 98 | |
| New Hire Rate - Overall - Hotels Division | 2490 | 1575 | 98 | |
| New Hire Rate - Overall - Hotels Division (%) | 48.2% | 29.3% | 98 | |
| Total Number of Employees Entitled to Parental Leave (Hong Kong Properties) | 781 | 99 | ||
| Total Number of Employees Entitled to Parental Leave (Hong Kong Properties, Female) | 347 | 99 | ||
| Total Number of Employees Entitled to Parental Leave (Hong Kong Properties, Male) | 434 | 99 | ||
| Total Number of Employees that Took Parental Leave (Hong Kong Properties) | 19 | 99 | ||
| Total Number of Employees that Took Parental Leave (Hong Kong Properties, Female) | 8 | 99 | ||
| Total Number of Employees that Took Parental Leave (Hong Kong Properties, Male) | 11 | 99 | ||
| Total Size of the Board of Directors | 15 | 15 | 101 | |
| Total workforce - Hong Kong Properties | 844 | 850 | 96 | |
| Total workforce - Hotels Division | 5418 | 5369 | 96 | |
| Total workforce hours (in thousands) (Hong Kong Properties) | thousands | 1897 | 1956 | 99 |
| Total workforce hours (in thousands) (Hotels Division) | thousands | 11836 | 10250 | 99 |
| Workforce by age group - 20-29 - Hong Kong Properties | 111 | 99 | 96 | |
| Workforce by age group - 20-29 - Hong Kong Properties (percentage) | 13.2% | 11.6% | 96 | |
| Workforce by age group - 20-29 - Hotels Division | 1429 | 1323 | 96 | |
| Workforce by age group - 20-29 - Hotels Division (percentage) | 26.4% | 24.6% | 96 | |
| Workforce by age group - 30-39 - Hong Kong Properties | 199 | 203 | 96 | |
| Workforce by age group - 30-39 - Hong Kong Properties (percentage) | 23.6% | 23.9% | 96 | |
| Workforce by age group - 30-39 - Hotels Division | 1365 | 1334 | 96 | |
| Workforce by age group - 30-39 - Hotels Division (percentage) | 25.2% | 24.8% | 96 | |
| Workforce by age group - 40-49 - Hong Kong Properties | 212 | 198 | 96 | |
| Workforce by age group - 40-49 - Hong Kong Properties (percentage) | 25.1% | 23.3% | 96 | |
| Workforce by age group - 40-49 - Hotels Division | 1162 | 1184 | 96 | |
| Workforce by age group - 40-49 - Hotels Division (percentage) | 21.4% | 22.1% | 96 | |
| Workforce by age group - 50 or above - Hong Kong Properties | 319 | 347 | 96 | |
| Workforce by age group - 50 or above - Hong Kong Properties (percentage) | 37.8% | 40.8% | 96 | |
| Workforce by age group - 50 or above - Hotels Division | 1396 | 1485 | 96 | |
| Workforce by age group - 50 or above - Hotels Division (percentage) | 25.8% | 27.7% | 96 | |
| Workforce by age group - Under 20 - Hong Kong Properties | 3 | 3 | 96 | |
| Workforce by age group - Under 20 - Hong Kong Properties (percentage) | 0.4% | 0.4% | 96 | |
| Workforce by age group - Under 20 - Hotels Division | 66 | 43 | 96 | |
| Workforce by age group - Under 20 - Hotels Division (percentage) | 1.2% | 0.8% | 96 | |
| Workforce by employment type - Full-time - Hong Kong Properties | 798 | 800 | 96 | |
| Workforce by employment type - Full-time - Hotels Division | 4653 | 4570 | 96 | |
| Workforce by employment type - Full-time - Hotels Division (percentage) | 85.9% | 85.1% | 96 | |
| Workforce by employment type - Part-time - Hong Kong Properties | 46 | 50 | 96 | |
| Workforce by employment type - Part-time - Hong Kong Properties (percentage) | 5.5% | 5.9% | 96 | |
| Workforce by employment type - Part-time - Hotels Division | 765 | 799 | 96 | |
| Workforce by employment type - Part-time - Hotels Division (percentage) | 14.1% | 14.9% | 96 | |
| Workforce by gender - Female - Hong Kong Properties | 376 | 386 | 96 | |
| Workforce by gender - Female - Hong Kong Properties (percentage) | 44.5% | 45.4% | 96 | |
| Workforce by gender - Female - Hotels Division | 2704 | 2735 | 96 | |
| Workforce by gender - Female - Hotels Division (percentage) | 49.9% | 51.0% | 96 | |
| Workforce by gender - Male - Hong Kong Properties | 468 | 464 | 96 | |
| Workforce by gender - Male - Hong Kong Properties (percentage) | 55.5% | 54.6% | 96 | |
| Workforce by gender - Male - Hotels Division | 2712 | 2628 | 96 | |
| Workforce by gender - Male - Hotels Division (percentage) | 50.1% | 49.0% | 96 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Return to Work Rate (Hong Kong Properties, Female) | 63% | 99 | ||
| Return to Work Rate (Hong Kong Properties, Male) | 100% | 99 | ||
| Turnover Rate - By Age Group - 20-29 - Hong Kong Properties | 69.4% | 78.8% | 97 | |
| Turnover Rate - By Age Group - 20-29 - Hotels Division | 61.2% | 50.2% | 97 | |
| Turnover Rate - By Age Group - 30-39 - Hong Kong Properties | 37.7% | 29.6% | 97 | |
| Turnover Rate - By Age Group - 30-39 - Hotels Division | 39.7% | 30.5% | 97 | |
| Turnover Rate - By Age Group - 40-49 - Hong Kong Properties | 23.6% | 23.7% | 97 | |
| Turnover Rate - By Age Group - 40-49 - Hotels Division | 26.9% | 20.9% | 97 | |
| Turnover Rate - By Age Group - 50 or above - Hong Kong Properties | 24.8% | 27.4% | 97 | |
| Turnover Rate - By Age Group - 50 or above - Hotels Division | 19.6% | 13.3% | 97 | |
| Turnover Rate - By Age Group - Under 20 - Hong Kong Properties | 33.3% | 66.7% | 97 | |
| Turnover Rate - By Age Group - Under 20 - Hotels Division | 93.1% | 22.7% | 97 | |
| Turnover Rate - By Gender - Female - Hong Kong Properties | 38.8% | 36.9% | 97 | |
| Turnover Rate - By Gender - Female - Hotels Division | 39.1% | 29.4% | 97 | |
| Turnover Rate - By Gender - Male - Hong Kong Properties | 29.1% | 30.2% | 97 | |
| Turnover Rate - By Gender - Male - Hotels Division | 36.4% | 27.9% | 97 | |
| Turnover Rate - By Geographical Region - Hong Kong Properties - Chinese Mainland | 12.5% | 35.7% | 97 | |
| Turnover Rate - By Geographical Region - Hong Kong Properties - Europe | 0.0% | 0.0% | 97 | |
| Turnover Rate - By Geographical Region - Hong Kong Properties - Hong Kong | 34.3% | 33.3% | 97 | |
| Turnover Rate - By Geographical Region - Hong Kong Properties - North America | 13.3% | 33.1% | 97 | |
| Turnover Rate - By Geographical Region - Hotels Division - Australia and New Zealand | 68.5% | 55.4% | 97 | |
| Turnover Rate - By Geographical Region - Hotels Division - Chinese Mainland | 39.8% | 26.8% | 97 | |
| Turnover Rate - By Geographical Region - Hotels Division - Europe | 30.8% | 26.6% | 97 | |
| Turnover Rate - By Geographical Region - Hotels Division - Hong Kong | 35.0% | 23.1% | 97 | |
| Turnover Rate - By Geographical Region - Hotels Division - North America | 30.8% | 19.4% | 97 | |
| Turnover Rate - Overall - Hong Kong Properties | 33.4% | 33.2% | 97 | |
| Turnover Rate - Overall - Hotels Division | 37.8% | 28.7% | 97 | |
| Workforce by employment type - Full-time - Hong Kong Properties (percentage) | 94.5% | 94.1% | 96 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of Lost Time Injuries (Hong Kong Properties) | 3 | 11 | 99 | |
| Number of Lost Time Injuries (Hotels Division) | 187 | 156 | 99 |
Lost days due to work injury.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Lost Day Rate (LDR) (Hong Kong Properties) | 279.4 | 279.6 | 99 | |
| Lost Day Rate (LDR) (Hotels Division) | 213 | 348 | 99 | |
| Lost Days Due to Injuries (Hong Kong Properties) | 530 | 547 | 99 | |
| Lost Days Due to Injuries (Hotels Division) | 2522 | 3567 | 99 | |
| Lost Time Injury Rate (LTIR) (Hong Kong Properties) | 1.6 | 5.6 | 99 | |
| Lost Time Injury Rate (LTIR) (Hotels Division) | 15.8 | 15 | 99 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Percentage of Employees Receiving Regular Performance and Career Development Reviews - Female - Hong Kong Properties | 323 | 100 | ||
| Percentage of Employees Receiving Regular Performance and Career Development Reviews - General Staff - Hong Kong Properties | 486 | 100 | ||
| Percentage of Employees Receiving Regular Performance and Career Development Reviews - Hong Kong Properties | 84.8% | 100 | ||
| Percentage of Employees Receiving Regular Performance and Career Development Reviews - Male - Hong Kong Properties | 397 | 100 | ||
| Percentage of Employees Receiving Regular Performance and Career Development Reviews - Management - Hong Kong Properties | 175 | 100 | ||
| Percentage of Employees Receiving Regular Performance and Career Development Reviews - Senior Management - Hong Kong Properties | 59 | 100 | ||
| Percentage of Employees Receiving Training - Female - Hong Kong Properties | 46.8% | 46.9% | 100 | |
| Percentage of Employees Receiving Training - General Staff - Hong Kong Properties | 66.2% | 70.3% | 100 | |
| Percentage of Employees Receiving Training - Hong Kong Properties | 88.0% | 89.6% | 100 | |
| Percentage of Employees Receiving Training - Male - Hong Kong Properties | 53.2% | 53.1% | 100 | |
| Percentage of Employees Receiving Training - Management - Hong Kong Properties | 31.4% | 21.9% | 100 | |
| Percentage of Employees Receiving Training - Senior Management - Hong Kong Properties | 2.4% | 7.7% | 100 | |
| Total Number of Employees Receiving Training - Female - Hong Kong Properties | 348 | 357 | 100 | |
| Total Number of Employees Receiving Training - General Staff - Hong Kong Properties | 492 | 536 | 100 | |
| Total Number of Employees Receiving Training - Hong Kong Properties | 743 | 762 | 100 | |
| Total Number of Employees Receiving Training - Male - Hong Kong Properties | 395 | 405 | 100 | |
| Total Number of Employees Receiving Training - Management - Hong Kong Properties | 233 | 167 | 100 | |
| Total Number of Employees Receiving Training - Senior Management - Hong Kong Properties | 18 | 59 | 100 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Average Training Hours per Employee - Female - Hong Kong Properties | hours | 6.3 | 8.7 | 100 |
| Average Training Hours per Employee - Female - Hotels Division | hours | 32.1 | 37.3 | 100 |
| Average Training Hours per Employee - General Staff - Hong Kong Properties | hours | 5.4 | 100 | |
| Average Training Hours per Employee - General Staff - Hotels Division | hours | 35.7 | 100 | |
| Average Training Hours per Employee - Hong Kong Properties | hours | 5.7 | 8.4 | 100 |
| Average Training Hours per Employee - Hotels Division | hours | 31.4 | 36.7 | 100 |
| Average Training Hours per Employee - Male - Hong Kong Properties | hours | 5.2 | 8.1 | 100 |
| Average Training Hours per Employee - Male - Hotels Division | hours | 30.6 | 36.2 | 100 |
| Average Training Hours per Employee - Management - Hong Kong Properties | hours | 6.3 | 10.4 | 100 |
| Average Training Hours per Employee - Management - Hotels Division | hours | 31.6 | 38.5 | 100 |
| Average Training Hours per Employee - Senior Management - Hong Kong Properties | hours | 5.4 | 11 | 100 |
| Average Training Hours per Employee - Senior Management - Hotels Division | hours | 27.6 | 39.4 | 100 |
| Total Employee Training Hours | hours | 204500 | 4 | |
| Total Number of Employee Training Hours - Female - Hong Kong Properties | hours | 2387 | 3349 | 100 |
| Total Number of Employee Training Hours - Female - Hotels Division | hours | 86262 | 102064 | 100 |
| Total Number of Employee Training Hours - General Staff - Hong Kong Properties | hours | 3107 | 4501 | 100 |
| Total Number of Employee Training Hours - General Staff - Hotels Division | hours | 4501 | 128465 | 100 |
| Total Number of Employee Training Hours - Hong Kong Properties | hours | 4809 | 71111 | 100 |
| Total Number of Employee Training Hours - Hotels Division | hours | 169505 | 197403 | 100 |
| Total Number of Employee Training Hours - Male - Hong Kong Properties | hours | 2422 | 3762 | 100 |
| Total Number of Employee Training Hours - Male - Hotels Division | hours | 82827 | 95339 | 100 |
| Total Number of Employee Training Hours - Management - Hong Kong Properties | hours | 1555 | 1884 | 100 |
| Total Number of Employee Training Hours - Management - Hotels Division | hours | 161453 | 55911 | 100 |
| Total Number of Employee Training Hours - Senior Management - Hong Kong Properties | hours | 147 | 184 | 100 |
| Total Number of Employee Training Hours - Senior Management - Hotels Division | hours | 7636 | 13027 | 100 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of suppliers by geographic region - Asia (excluding Hong Kong and Chinese Mainland) - Hong Kong Properties | 5 | 4 | 96 | |
| Number of suppliers by geographic region - Asia (excluding Hong Kong and Chinese Mainland) - Hotels Division | 10 | 27 | 96 | |
| Number of suppliers by geographic region - Australia and New Zealand - Hong Kong Properties | 5 | 96 | ||
| Number of suppliers by geographic region - Australia and New Zealand - Hotels Division | 1431 | 1351 | 96 | |
| Number of suppliers by geographic region - Chinese Mainland - Hong Kong Properties | 4 | 5 | 96 | |
| Number of suppliers by geographic region - Chinese Mainland - Hotels Division | 198 | 239 | 96 | |
| Number of suppliers by geographic region - Europe - Hong Kong Properties | 4 | 2 | 96 | |
| Number of suppliers by geographic region - Europe - Hotels Division | 775 | 916 | 96 | |
| Number of suppliers by geographic region - Hong Kong - Hong Kong Properties | 906 | 916 | 96 | |
| Number of suppliers by geographic region - Hong Kong - Hotels Division | 1724 | 409 | 96 | |
| Number of suppliers by geographic region - North America - Hong Kong Properties | 5 | 96 | ||
| Number of suppliers by geographic region - North America - Hotels Division | 5732 | 4395 | 96 | |
| Number of suppliers by geographic region - Others - Hotels Division | 3 | 96 | ||
| Percentage of suppliers by geographic region - Asia (excluding Hong Kong and Chinese Mainland) - Hong Kong Properties | 0.5% | 0.4% | 96 | |
| Percentage of suppliers by geographic region - Asia (excluding Hong Kong and Chinese Mainland) - Hotels Division | 0.1% | 0.4% | 96 | |
| Percentage of suppliers by geographic region - Australia and New Zealand - Hong Kong Properties | 0.0% | 0.6% | 96 | |
| Percentage of suppliers by geographic region - Australia and New Zealand - Hotels Division | 14.5% | 18.4% | 96 | |
| Percentage of suppliers by geographic region - Chinese Mainland - Hong Kong Properties | 0.4% | 0.5% | 96 | |
| Percentage of suppliers by geographic region - Chinese Mainland - Hotels Division | 2.0% | 3.3% | 96 | |
| Percentage of suppliers by geographic region - Europe - Hong Kong Properties | 0.4% | 0.2% | 96 | |
| Percentage of suppliers by geographic region - Europe - Hotels Division | 7.9% | 12.4% | 96 | |
| Percentage of suppliers by geographic region - Hong Kong - Hong Kong Properties | 98.1% | 98.3% | 96 | |
| Percentage of suppliers by geographic region - Hong Kong - Hotels Division | 17.5% | 5.6% | 96 | |
| Percentage of suppliers by geographic region - North America - Hong Kong Properties | 0.5% | 0.0% | 96 | |
| Percentage of suppliers by geographic region - North America - Hotels Division | 58.1% | 59.9% | 96 | |
| Percentage of suppliers by geographic region - Others - Hong Kong Properties | 0.0% | 0.0% | 96 | |
| Percentage of suppliers by geographic region - Others - Hotels Division | 0.0% | 0.0% | 96 | |
| Percentage of suppliers by geographical region: Asia (excluding Hong Kong & Chinese Mainland) | % | 0.4 | 86 | |
| Percentage of suppliers by geographical region: Australia & New Zealand | % | 16.4 | 86 | |
| Percentage of suppliers by geographical region: Chinese Mainland | % | 2.9 | 86 | |
| Percentage of suppliers by geographical region: Europe | % | 11.1 | 86 | |
| Percentage of suppliers by geographical region: Hong Kong | % | 16.0 | 86 | |
| Percentage of suppliers by geographical region: North America | % | 53.1 | 86 | |
| Percentage of suppliers by geographical region: Others | % | 0.0 | 86 | |
| Total number of suppliers | 8272 | 86 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Board tenure diversity - 0-10 years | % | 40 | 16 |
| Board tenure diversity - 21-30 years | % | 13 | 16 |
| Board tenure diversity - Over 30 years | % | 47 | 16 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Anti-corruption training - minimum hours completed by all directors except Madam Lo To Lee Kwan | hours | 1.5 | 16 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Volunteering Hours | hours | 8000 | 4 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonnes of CO₂e | 13073.1 | 13548.59 | |
| Indirect Energy Emissions (Scope 2) | Tonnes of CO₂e | 70166.52 | 68620.67 | |
| Scope 3 GHG Emissions (Downstream Leased Assets) | tonnes of CO2e | 7351.55 | 7351.55 | |
| Total GHG Emissions | Tonnes of CO₂e | 107584.7 | 80882.7 | 82169.26 |
| Total GHG Emissions Intensity (By Area) | Tonnes of CO₂e/m²/year | 0.053 | 0.052 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Hazardous Waste | Tonnes | 16.15 | 10.51 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Non-Hazardous Waste Incineration | Tonnes | 414.13 | 409.41 |
| Non-Hazardous Waste Recycled | Tonnes | 4342.9 | 4552.34 |
| Total Non-Hazardous Waste Incineration | Tonnes | 414.13 | 409.41 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 | percent | 46 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent | 0.93 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2023 | 2024 |
|---|---|---|---|---|
| Biofuel Consumption | GJ | 25.94 | 42.48 | |
| Diesel Fuel Consumption | GJ | 260.67 | 320.64 | |
| Energy Consumption Intensity (By Area) | GJ/m²/year | 1.2 | 1.2 | |
| Gasoline Consumption | GJ | 539.18 | 159.22 | |
| LPG Consumption | GJ | 268.02 | 203.18 | |
| Natural Gas Consumption | GJ | 198654.52 | 195693.31 | |
| Purchased Electricity | GJ | 143133.8 | 425212.09 | |
| Purchased Heating | GJ | 67059.72 | 69538.19 | |
| Total Energy Consumption | GJ | 790187.7 | 740876.45 | 708918.3 |
| Towngas Consumption | GJ | 48006.94 | 47178.53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2019 | 2023 | 2024 |
|---|---|---|---|---|
| Municipal Water Consumption | m³ | 1716792 | 1758880.62 | |
| Water Consumption | m³ | 1740061.9 | 1678883.96 | 1715106.9 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 | % | 30 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 2938 | 2919 |
| Number of Employees Aged Above 50 | employees | 1715 | 1832 |
| Number of Employees Aged Below 30 | employees | 1540 | 1422 |
| Number of Employees in Australia | employees | 1032 | 980 |
| Number of Employees in Europe | employees | 371 | 405 |
| Number of Employees in Hong Kong | employees | 2339 | 2332 |
| Number of Employees in Mainland China | employees | 620 | 556 |
| Number of Employees in North America | employees | 1900 | 1946 |
| Number of Female Employees | employees | 3080 | 3121 |
| Number of Full-time Employees | employees | 5451 | 5370 |
| Number of Male Employees | employees | 3180 | 3092 |
| Number of New Employees | employees | 2768 | 1867 |
| Number of New Employees (Above 50) | employees | 328 | 250 |
| Number of New Employees (Aged 30-50) | employees | 1134 | 753 |
| Number of New Employees (Aged Below 30) | employees | 1186 | 802 |
| Number of New Employees (Australia) | employees | 771 | 510 |
| Number of New Employees (Europe) | employees | 140 | 139 |
| Number of New Employees (Female) | employees | 1460 | 988 |
| Number of New Employees (Hong Kong) | employees | 920 | 618 |
| Number of New Employees (Mainland China) | employees | 311 | 155 |
| Number of New Employees (Male) | employees | 1307 | 868 |
| Number of New Employees (North America) | employees | 626 | 445 |
| Number of Part-time Employees | employees | 811 | 849 |
| Number of Total Employees | employees | 6262 | 6219 |
| Percentage of Employees Aged 30-50 | % | 95.30000000000001 | 94.1 |
| Percentage of Employees Aged Above 50 | % | 63.599999999999994 | 68.5 |
| Percentage of Employees Aged Below 30 | % | 39.599999999999994 | 36.2 |
| Percentage of Employees in Australia | % | 19 | 18.3 |
| Percentage of Employees in Europe | % | 7 | 7.7 |
| Percentage of Employees in Hong Kong | % | 124.3 | 125.19999999999999 |
| Percentage of Employees in Mainland China | % | 13.1 | 11.7 |
| Percentage of Employees in North America | % | 36.599999999999994 | 37.2 |
| Percentage of Female Employees | % | 44.5 | 45.4 |
| Percentage of Full-time Employees | % | 85.9 | 85.1 |
| Percentage of Male Employees | % | 55.5 | 54.6 |
| Percentage of New Employees | % | 81.1 | 63.7 |
| Percentage of Part-time Employees | % | 5.5 | 5.9 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 23.6 | 23.7 |
| Turnover Rate of Employees Aged Above 50 | % | 24.8 | 27.4 |
| Turnover Rate of Employees Aged Below 30 | % | 69.4 | 78.8 |
| Turnover Rate of Employees in Hong Kong | % | 34.3 | 33.3 |
| Turnover Rate of Employees in Mainland China | % | 12.5 | 35.7 |
| Turnover Rate of Employees in North America | % | 13.3 | 33.1 |
| Turnover Rate of Female Employees | % | 38.8 | 36.9 |
| Turnover Rate of Male Employees | % | 29.1 | 30.2 |
| Turnover Rate of Total Employees | % | 33.4 | 33.2 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 3052 | 4114 |
| Lost Time Injury Frequency Rate (LTIFR/LTIR) | 17.4 | 20.6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Percentage of Employees Trained | % | 88 | 89.6 |
| Percentage of Trained Female Employees | % | 46.8 | 46.9 |
| Percentage of Trained General Employees | % | 66.2 | 70.3 |
| Percentage of Trained Hong Kong Employees | % | 100 | 100 |
| Percentage of Trained Male Employees | % | 53.2 | 53.1 |
| Percentage of Trained Senior Management | % | 2.4 | 7.7 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 19.2 | 23 |
| Average Training Hours (General Staff) | hours | (5.4+null)/2 | (null+35.7)/2 |
| Average Training Hours (Male) | hours | 17.900000000000002 | 22.150000000000002 |
| Average Training Hours (Senior Management) | hours | 16.5 | 25.2 |
| Average Training Hours per Employee | hours | None | None |
| Total Training Hours | hours | 174314 | 204500 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Suppliers in Asia (Excluding China) | 15 | 31 | |
| Number of Suppliers in Australia | 1431 | 1356 | |
| Number of Suppliers in Europe | 779 | 918 | |
| Number of Suppliers in Hong Kong | 2630 | 1325 | |
| Number of Suppliers in Mainland China | 202 | 244 | |
| Number of Suppliers in North America | 5737 | 4395 | |
| Number of Total Suppliers | 10794 | 8272 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Anti-corruption Training Hours for Directors and Management | hours | 1.5 |
| Board Anti-corruption Training Duration | hours | 1.5 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Volunteer Service Hours | hours | 8000 |