2024 Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of exhaust gas treatment facilities | Unit | 8 | 8 | 25 |
| Particulate matter emissions | kg | 97 | 43 | 26 |
| Particulate matter emissions density | g/million t-km | 1.44 | 26 | |
| Sulfur dioxide emissions density | g/million t-km | 2.21 | 26 | |
| Total exhaust gas emissions | 10000 m³ | 23770 | 20359 | 25 |
| Total exhaust gas emissions 2024 density | 10000 std. m³/million t-km | 0.682 | 25 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Scope 1 & 2 emissions (tCO₂) | tCO₂ | 449293 | 483931 | 29 |
| Scope 1 & 2 emissions density | tCO₂/million t-km | 14.93 | 16.2 | 29 |
| Scope 1 emissions (tCO₂) | tCO₂ | 165228 | 159445 | 29 |
| Scope 1 emissions density | tCO₂/million t-km | 5.49 | 5.34 | 29 |
| Sulfur dioxide emissions | kg | 101 | 66 | 26 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Hazardous items confiscated at Futian Railway Station | cases | 27541 | 16 | |
| Hazardous items confiscated at Guangzhou Baiyun Railway Station | cases | 100475 | 16 | |
| Hazardous items confiscated at Guangzhou East Railway Station | cases | 240837 | 16 | |
| Hazardous items confiscated at Guangzhou Railway Station | cases | 256213 | 16 | |
| Hazardous items confiscated at Guangzhou South Railway Station | cases | 491698 | 16 | |
| Hazardous items confiscated at Shenzhen East Railway Station | cases | 156520 | 16 | |
| Hazardous items confiscated at Shenzhen North Railway Station | cases | 354206 | 16 | |
| Hazardous items confiscated at Shenzhen Railway Station | cases | 87242 | 16 | |
| Petroleum substances removed in industrial wastewater | kg | 1168 | 1420 | 25 |
| Petroleum substances removed in industrial wastewater 2024 density | kg/million t-km | 0.048 | 25 | |
| Petroleum substances removed in total water consumption | kg | 42471 | 47851 | 25 |
| Solid waste disposed | Ton | 916.34 | 792.2 | 26 |
| Solid waste disposed density | t/million t-km | 0.027 | 26 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Total solid waste generated | Ton | 8226.41 | 6551.33 | 26 |
| Total solid waste generated density | t/million t-km | 0.219 | 26 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Chemical oxygen demand (COD) removed in industrial wastewater | kg | 29913 | 28933 | 25 |
| Chemical oxygen demand (COD) removed in industrial wastewater 2024 density | kg/million t-km | 0.969 | 25 | |
| Chemical oxygen demand (COD) removed in total water consumption | kg | 164700 | 408559 | 25 |
| Industrial wastewater treated | Ton | 1034518 | 1112905 | 25 |
| Industrial wastewater treated 2024 density | t/million t-km | 37.258 | 25 | |
| Particulate matter removed | kg | 23 | 19 | 26 |
| Solid waste recycled | Ton | 7308.98 | 5740.16 | 26 |
| Solid waste recycled density | t/million t-km | 0.192 | 26 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Comprehensive energy consumption | tce | 141879.89 | 148276.74 | 29 |
| Comprehensive energy consumption density | t/million t-km | 4.71 | 4.96 | 29 |
| Diesel consumption | t | 51765.01 | 50265.68 | 29 |
| Diesel consumption density | t/million t-km | 1.72 | 1.68 | 29 |
| Diesel fuel consumption (Diesel locomotive) | t | 46484.25 | 46946.74 | 29 |
| Diesel unit traction energy consumption (Diesel locomotive) | kg/10000 gross ton-km | 33.17 | 33.55 | 29 |
| Electric unit traction energy consumption (Electric locomotive) | kWh/10000 gross ton-km | 139.15 | 133.75 | 29 |
| Electricity consumption | 10000 kWh | 52937.91 | 60470.84 | 29 |
| Electricity consumption (Electric locomotive) | 10000 kWh | 36262.55 | 38101.59 | 29 |
| Electricity consumption density | 10000 kWh/million t-km | 1.76 | 2.02 | 29 |
| Natural gas consumption | 10000 m³ | 72.97 | 20.31 | 29 |
| Natural gas consumption density | m³/million t-km | 24.25 | 6.8 | 29 |
| Oil and grease consumption (Diesel locomotive) | t | 332.25 | 338.3 | 29 |
| Oil and grease consumption (Electric locomotive) | t | 22.62 | 21.59 | 29 |
| Unit traction energy consumption (Guangzhou Train Driving and Maintenance Division) | kg tce/10000 gross ton-km | 88.52 | 29 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Industrial wastewater discharge | Ton | 1034518 | 1112905 | 25 |
| Industrial wastewater discharge 2024 density | t/million t-km | 37.258 | 25 | |
| Industrial water consumption | Ton | 1535506.64 | 1533262.6 | 25 |
| Industrial water consumption 2024 density | t/million t-km | 51.331 | 25 | |
| Total water consumption | Ton | 6253073.22 | 7132789.3 | 25 |
| Total water consumption 2024 density | t/million t-km | 238.795 | 25 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of wastewater treatment facilities | Unit | 17 | 17 | 25 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| New and elevated isolation fences | m | 21724 | 29208 | 16 |
| Repair of water damage on tracks (cases) | cases | 62 | 47 | 16 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of emergency warnings issued due to extreme weather in Guangzhou Train Onboard Service Division | emergency warnings | 46 | 24 |
| Number of trains delayed due to extreme weather in Guangzhou Train Onboard Service Division | trains | 172 | 24 |
| Number of trains forced to return midway due to extreme weather in Guangzhou Train Onboard Service Division | trains | 31 | 24 |
| Total hours of train delays due to extreme weather in Guangzhou Train Onboard Service Division | hours | 608 | 24 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of building construction personnel | 1274 | 1262 | 34 | |
| Number of employees above 51 years old | 9316 | 8546 | 34 | |
| Number of employees aged 31-40 | 11395 | 12341 | 34 | |
| Number of employees aged 41-50 | 8334 | 7802 | 34 | |
| Number of employees below 30 years old | 8861 | 7876 | 34 | |
| Number of employees in Shenzhen (location of employer) | 3489 | 3561 | 34 | |
| Number of employees in other regions (location of employer) | 34417 | 33004 | 34 | |
| Number of employees with bachelor's degree | 5237 | 5320 | 34 | |
| Number of employees with junior college degree | 16895 | 17248 | 34 | |
| Number of employees with master's degree and above | 161 | 168 | 34 | |
| Number of employees with other education (secondary technical school, senior high school, vocational-technical school, etc.) | 15613 | 13829 | 34 | |
| Number of female employees | 9397 | 8708 | 34 | |
| Number of full-time vocational education management personnel | 97 | 34 | ||
| Number of labor personnel | 3221 | 3006 | 34 | |
| Number of maintenance personnel | 4872 | 4727 | 34 | |
| Number of male employees | 28509 | 27857 | 34 | |
| Number of new graduates recruited | 1145 | 34 | ||
| Number of new graduates recruited with junior college degree | 954 | 34 | ||
| Number of new graduates recruited with master's degree or above | 32 | 34 | ||
| Number of new graduates recruited with undergraduate degree | 159 | 34 | ||
| Number of passenger and freight transport personnel | 17320 | 16462 | 34 | |
| Number of power and water supply personnel | 2216 | 2292 | 34 | |
| Number of staff of diversified operations and other subsidiaries | 82 | 87 | 34 | |
| Number of technical and administrative staff | 3995 | 3791 | 34 | |
| Number of vehicle personnel | 3111 | 3023 | 34 | |
| Total number of employees | 37906 | 36565 | 34 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Employee turnover rate compared with 2023 | % | -3.54 | 34 |
| Employee turnover rate for Shenzhen (location of employer) compared with 2023 | % | 2.06 | 34 |
| Employee turnover rate for building construction personnel compared with 2023 | % | -0.94 | 34 |
| Employee turnover rate for electric service personnel compared with 2023 | % | 5.51 | 34 |
| Employee turnover rate for employees above 51 years old compared with 2023 | % | -8.27 | 34 |
| Employee turnover rate for employees aged 31-40 compared with 2023 | % | 8.30 | 34 |
| Employee turnover rate for employees aged 41-50 compared with 2023 | % | -6.38 | 34 |
| Employee turnover rate for employees below 30 years old compared with 2023 | % | -11.12 | 34 |
| Employee turnover rate for employees with bachelor's degree compared with 2023 | % | 1.58 | 34 |
| Employee turnover rate for employees with junior college degree compared with 2023 | % | 2.09 | 34 |
| Employee turnover rate for employees with master's degree and above compared with 2023 | % | 4.35 | 34 |
| Employee turnover rate for employees with other education compared with 2023 | % | -11.43 | 34 |
| Employee turnover rate for female employees compared with 2023 | % | -7.33 | 34 |
| Employee turnover rate for labor personnel compared with 2023 | % | -6.67 | 34 |
| Employee turnover rate for maintenance personnel compared with 2023 | % | -2.98 | 34 |
| Employee turnover rate for male employees compared with 2023 | % | -2.29 | 34 |
| Employee turnover rate for other regions (location of employer) compared with 2023 | % | -4.11 | 34 |
| Employee turnover rate for passenger and freight transport personnel compared with 2023 | % | -4.95 | 34 |
| Employee turnover rate for power and water supply personnel compared with 2023 | % | 3.43 | 34 |
| Employee turnover rate for staff of diversified operations and other subsidiaries compared with 2023 | % | 6.10 | 34 |
| Employee turnover rate for technical and administrative staff compared with 2023 | % | -5.11 | 34 |
| Employee turnover rate for vehicle personnel compared with 2023 | % | -2.83 | 34 |
| Number of labor contracts terminated or canceled | 62 | 34 | |
| Percentage of total employees with terminated or canceled labor contracts | % | 0.17 | 34 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020-2024 | 2024 | Report Pages |
|---|---|---|---|---|
| Number of employees injured on the job | 44 | 16 | ||
| Zero death goal for employee liability accidents (years achieved) | years | 5 | 16 |
Lost days due to work injury.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Lost workdays due to one employee's serious injury | lost workdays | 3030 | 16 |
| Total lost workdays due to employee injuries | lost workdays | 6164 | 16 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Installation of blade security fences | m | 32217 | 36164 | 16 |
| Number of electric service personnel | 1815 | 1915 | 34 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of person-times of vocational training provided | person-times | 811485 | 34 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Training expenditure | million RMB | 74.44 | 34 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Security screening machines at Futian Railway Station | units | 8 | 16 |
| Security screening machines at Guangzhou Baiyun Railway Station | units | 25 | 16 |
| Security screening machines at Guangzhou East Railway Station | units | 18 | 16 |
| Security screening machines at Guangzhou Railway Station | units | 18 | 16 |
| Security screening machines at Guangzhou South Railway Station | units | 56 | 16 |
| Security screening machines at Shenzhen East Railway Station | units | 15 | 16 |
| Security screening machines at Shenzhen North Railway Station | units | 37 | 16 |
| Security screening machines at Shenzhen Railway Station | units | 19 | 16 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Handheld security devices at Futian Railway Station | units | 16 | 16 |
| Handheld security devices at Guangzhou Baiyun Railway Station | units | 120 | 16 |
| Handheld security devices at Guangzhou East Railway Station | units | 90 | 16 |
| Handheld security devices at Guangzhou Railway Station | units | 80 | 16 |
| Handheld security devices at Guangzhou South Railway Station | units | 129 | 16 |
| Handheld security devices at Shenzhen East Railway Station | units | 30 | 16 |
| Handheld security devices at Shenzhen North Railway Station | units | 74 | 16 |
| Handheld security devices at Shenzhen Railway Station | units | 38 | 16 |
| Passenger traffic at Futian Railway Station | ten thousand | 433.78 | 16 |
| Passenger traffic at Guangzhou Baiyun Railway Station | ten thousand | 710.9 | 16 |
| Passenger traffic at Guangzhou East Railway Station | ten thousand | 2090.08 | 16 |
| Passenger traffic at Guangzhou Railway Station | ten thousand | 1112.22 | 16 |
| Passenger traffic at Guangzhou South Railway Station | ten thousand | 8937.59 | 16 |
| Passenger traffic at Shenzhen East Railway Station | ten thousand | 660.64 | 16 |
| Passenger traffic at Shenzhen North Railway Station | ten thousand | 6091.48 | 16 |
| Passenger traffic at Shenzhen Railway Station | ten thousand | 1070.62 | 16 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 97 | 43 |
| PM Emission Intensity (By Logistics) | g/million t-km | 1.44 | |
| SOₓ Emission Intensity (By Logistics) | g/million t-km | 2.21 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO₂ | 165228 | 159445 |
| Scope 1 GHG Emissions Intensity (By Product Volume) | tCO₂/million t-km | 5.49 | 5.34 |
| Total GHG Emissions | tCO₂ | 449293 | 483931 |
| Total GHG Emissions Intensity (By Product Volume) | tCO₂/million t-km | 14.93 | 16.2 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Hazardous Waste (Solid Waste) | Ton | 916.34 | 792.2 |
| Total Hazardous Waste Intensity (By Product Weight) | t/million t-km | 0.027 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Product Weight) | t/million t-km | 0.219 | 0.219 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| COD Reduction Compared to Last Year | kg | -980 |
| COD Reduction Percentage Compared to Last Year | % | -3.28 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Comprehensive Energy Consumption Intensity (By Unit Product) | t/million t-km | 4.71 | 4.96 |
| Diesel Fuel Consumption | t | 51765.01 | 50265.68 |
| Natural Gas Consumption | 10000 m³ | 72.97 | 20.31 |
| Purchased Electricity | 10000 kWh | 52937.91 | 60470.84 |
| Total Electricity Consumption Intensity (By Unit Product) | 10000 kWh/million t-km | 1.76 | 2.02 |
| Total Energy Consumption | tce | 141879.89 | 148276.74 |
| Total Indirect Energy Consumption | 10000 kWh | 52937.91 | 60470.84 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Discharge of Industrial Wastewater | Ton | 1034518 | 1112905 |
| Total Water Withdrawal | Ton | 6253073.22 | 7132789.3 |
| Wastewater Discharge Intensity | t/million t-km | 37.258 | |
| Water Consumption | Ton | 6253073.22 | 7132789.3 |
| Water Withdrawal Intensity | t/million t-km | 238.795 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Energy Consumption Reduction Percentage by 2030 Compared to 2021 | % | 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Bachelor's Degree Employees | 5237 | 5320 | |
| Number of Employees Aged 30-50 | 19729 | 20143 | |
| Number of Employees Aged Above 50 | 9316 | 8546 | |
| Number of Employees Aged Below 30 | 8861 | 7876 | |
| Number of Employees in Mainland China | 37906 | 36565 | |
| Number of Female Employees | 9397 | 8708 | |
| Number of Male Employees | 28509 | 27857 | |
| Number of Total Employees | 37906 | 36565 | |
| Percentage of Bachelor's Degree Employees | % | 13.81 | 14.55 |
| Percentage of Employees Aged 30-50 | % | 52.05 | 55.1 |
| Percentage of Employees Aged Above 50 | % | 24.57 | 23.37 |
| Percentage of Employees Aged Below 30 | % | 23.38 | 21.54 |
| Percentage of Female Employees | % | 24.78 | 23.81 |
| Percentage of Male Employees | % | 75.22 | 76.19 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Turnover Rate of Bachelor's Degree Employees | % | 1.58 |
| Turnover Rate of Employees Aged 30-50 | % | 0.96 |
| Turnover Rate of Employees Aged Above 50 | % | -8.27 |
| Turnover Rate of Employees Aged Below 30 | % | -11.12 |
| Turnover Rate of Female Employees | % | -7.33 |
| Turnover Rate of Male Employees | % | -2.29 |
| Turnover Rate of Master's Degree Employees | % | 4.35 |
| Turnover Rate of Total Employees | % | -3.54 |
Lost days due to work injury.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Lost Days Due to Work-related Injuries | lost workdays | 6164 |