Corporate Social Responsibility Report for 2024 (Environmental Social Governance)
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emissions for Scope 1 | tCO₂e | 74899 | 84740 | 77288 | 24 |
| Greenhouse gas emissions for Scope 1 (tCO2e) | tCO2e | 74899 | 84740 | 77288 | 67 |
| Greenhouse gas emissions for Scope 2 | tCO₂e | 1462647 | 1509353 | 1138311 | 24 |
| Greenhouse gas emissions for Scope 2 (tCO2e) | tCO2e | 1462647 | 1509353 | 1138311 | 67 |
| Greenhouse gas emissions per FTE for Scope 1 and Scope 2 | tCO₂e/FTE | 5.02 | 5.02 | 3.92 | 24 |
| Total greenhouse gas emissions for Scope 1 and Scope 2 | tCO₂e | 1537546 | 1594093 | 1215599 | 24 |
| Total greenhouse gas emissions for Scope 1 and Scope 2 (tCO2e) | tCO2e | 1537546 | 1594093 | 1215599 | 67 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Discharge of hazardous waste (tonnes) | tonnes | 1296 | 690 | 691 | 56 |
| Greenhouse gas emissions for Scope 3 Category 5 waste generated from operation | tCO₂e | 11592 | 24 | ||
| Greenhouse gas emissions for Scope 3-Food waste disposal (tCO2e) | tCO2e | 2414 | 1755 | 67 | |
| Greenhouse gas emissions for Scope 3-Office waste (tCO2e) | tCO2e | 6625 | 67 | ||
| Greenhouse gas emissions for Scope 3-Waste paper (tCO2e) | tCO2e | 4052 | 3212 | 67 | |
| Hazardous waste consumption per FTE (tonnes) | tonnes | 0.002 | 56 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Discharge of non-hazardous waste (tonnes) | tonnes | 44419 | 41003 | 37046 | 56 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Ammonia nitrogen emission reduction attributed to green credit (10000 tonnes) | 10000 tonnes | 3 | 5 | 2 | 56 |
| CO2 emission reduction attributed to green credit (10000 tonnes) | 10000 tonnes | 20410 | 17012 | 17412 | 56 |
| COD emission reduction attributed to green credit (10000 tonnes) | 10000 tonnes | 8 | 34 | 13 | 56 |
| Nitrogen oxide emission reduction attributed to green credit (10000 tonnes) | 10000 tonnes | 4326 | 2064 | 2135 | 56 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total waste discharged (tonnes) | tonnes | 45715 | 41693 | 37737 | 56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of green credit in the Chinese mainland and overseas (RMB trillion) | RMB trillion | 1.99 | 3.11 | 4.07 | 56 |
| Comprehensive energy consumption (MWh) | MWh | 2688308 | 2764254 | 2719846 | 56, 67 |
| Diesel oil consumption (MWh) | MWh | 6402 | 6912 | 5789 | 67 |
| Direct energy consumption - Diesel oil consumption (MWh) | MWh | 6422 | 6912 | 5789 | 56 |
| Direct energy consumption - Gasoline consumption (MWh) | MWh | 132322 | 153314 | 141936 | 56 |
| Direct energy consumption - Natural gas consumption (MWh) | MWh | 190788 | 197744 | 195882 | 56 |
| Electric power consumption (MWh) | MWh | 1809260 | 1889562 | 1903153 | 67 |
| Energy consumption per FTE (MWh) | MWh | 8.78 | 8.71 | 8.78 | 56 |
| Gasoline consumption (MWh) | MWh | 132282 | 153114 | 141936 | 67 |
| Heat consumption (MWh) | MWh | 542816 | 510914 | 443490 | 67 |
| Indirect energy consumption - Electric power consumption (MWh) | MWh | 1890260 | 1898552 | 1930133 | 56 |
| Indirect energy consumption - Heat consumption (MWh) | MWh | 542416 | 410504 | 443499 | 56 |
| Natural gas consumption (MWh) | MWh | 190788 | 197714 | 195882 | 67 |
| Power consumption of newly issued credit cards (tonnes of standard coal equivalent) | tonnes of standard coal equivalent | 70.73 | 63.81 | 61.55 | 57 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total cycling use of water (m³) | m³ | 149843 | 130464 | 206966 | 56 |
| Water consumption (m³) | m³ | 13535554 | 13531157 | 12516075 | 56, 67 |
| Water consumption per FTE (m³) | m³ | 44.20 | 42.16 | 40.99 | 56 |
| Water consumption reduction attributed to green credit (10000 tonnes) | 10000 tonnes | 4010 | 3309 | 3020 | 56 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Office paper consumption (tonnes) | tonnes | 12115 | 8361 | 8478 | 57, 67 |
| Paper consumption attributed to credit card bills (100 million) | 100 million | 3.70 | 3.84 | 3.56 | 57 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Resource consumption reduction attributed to green credit (10000 tonnes) | 10000 tonnes | 8920 | 14245 | 14233 | 56 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of pension funds in the Bank’s custody (RMB100 million) | RMB100 million | 1702.43 | 2098.6 | 2590.1 | 57 |
| Amount of pension funds under custody (RMB100 million) | RMB100 million | 90662.6 | 93230.9 | 115686.46 | 57 |
| Coverage of social insurance schemes (%) | % | 100 | 100 | 100 | 59 |
| Execution of employment contracts (%) | % | 100 | 100 | 100 | 59 |
| Income tax expense (RMB million) | RMB million | 49316 | 49237 | 42255 | 60 |
| Number of Bank private customers (million) | million | 2.54 | 2.75 | 2.94 | 59 |
| Number of employees | 306122 | 306931 | 312757 | 59 | |
| Number of employees covered by labour unions | 13487 | 13536 | 135456 | 59 | |
| Number of employees divided by age - Number of employees aged 30 and below | 68064 | 71733 | 76051 | 59 | |
| Number of employees divided by age - Number of employees aged 31-50 | 179613 | 173843 | 173472 | 59 | |
| Number of employees divided by age - Number of employees aged 51 and above | 58615 | 61355 | 63234 | 59 | |
| Number of employees divided by employment type - Number of full time employees | 306122 | 306931 | 312757 | 59 | |
| Number of employees divided by region - Number of employees in Hong Kong, Macau, and Taiwan | 18491 | 18407 | 18892 | 59 | |
| Number of employees divided by region - Number of employees in other countries and regions | 5590 | 6297 | 6684 | 59 | |
| Number of employees divided by region - Number of employees in the Chinese mainland | 281793 | 281247 | 287181 | 59 | |
| Number of employees from campus recruitment | 12040 | 12668 | 17275 | 59 | |
| Number of employees from off-campus recruitment | 555 | 265 | 181 | 59 | |
| Number of female employees | 175018 | 171155 | 179016 | 59 | |
| Number of interns accepted | 893 | 542 | 190 | 59 | |
| Number of labour union activities and voluntary activities for employees | 21033 | 21202 | 24398 | 59 | |
| Number of male employees | 131104 | 131776 | 133741 | 59 | |
| Number of new hires in the year | 12695 | 13133 | 12066 | 59 | |
| Number of small and micro enterprises as loan customers (thousand) | thousand | 80.59 | 111.83 | 153.72 | 57 |
| Percentage of female employees (%) | % | 57.16 | 57.07 | 57.24 | 59 |
| Percentage of female employees in overall management (%) | % | 30.59 | 30.78 | 31.44 | 59 |
| Percentage of male employees (%) | % | 69.41 | 69.22 | 68.65 | 59 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover (%) | % | 1.90 | 1.66 | 1.39 | 59 |
| Female employee turnover (%) | % | 1.92 | 1.72 | 1.45 | 59 |
| Male employee turnover (%) | % | 1.88 | 1.52 | 1.31 | 59 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Workdays lost due to work service-attributable injury (Occupational health and safety, Head Office) | 120 | 480 | 660 | 60 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee training expenditure (RMB/employee) | RMB/employee | 70827 | 111555 | 63816 | 60 |
| Female employees trained (number) | 173602 | 170916 | 175323 | 60 | |
| Male employees trained (number) | 132742 | 129416 | 131087 | 60 | |
| Mid-level management members trained (1000 person-times) | 1000 person-times | 32.17 | 32.57 | 33.62 | 60 |
| Non-management employees trained (1000 person-times) | 1000 person-times | 244.04 | 258.33 | 281.49 | 60 |
| Percentage of employees trained (%) | % | 97.52 | 97.58 | 98.22 | 60 |
| Percentage of female employees trained (%) | % | 97.57 | 97.94 | 60 | |
| Percentage of male employees trained (%) | % | 98.22 | 98.59 | 60 | |
| Percentage of mid-level management members trained (%) | % | 100 | 100 | 60 | |
| Percentage of non-management employees trained (%) | % | 97.80 | 98.16 | 60 | |
| Percentage of senior management members trained (%) | % | 100 | 100 | 60 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average length of employee training (hours) | hours | 48.16 | 55.32 | 65.57 | 60 |
| Average length of female employee training (hours) | hours | 52.03 | 56.09 | 65.97 | 60 |
| Average length of male employee training (hours) | hours | 45.72 | 54.30 | 65.03 | 60 |
| Average length of training attended by mid-level management members (hours) | hours | 58.37 | 62.54 | 71.21 | 60 |
| Average length of training attended by non-management employees (hours) | hours | 47.34 | 55.25 | 65.40 | 60 |
| Average length of training attended by senior management members (hours) | hours | 47.62 | 56.72 | 69.52 | 60 |
| Average length of training on the BOC Training Cloud platform (hours/person) | hours/person | 44.12 | 48.06 | 56.62 | 60 |
| Participation in BOC Training Cloud platform by employees (1000 person-times) | 1000 person-times | 278.26 | 225.25 | 315.04 | 60 |
| Senior management members trained (1000 person-times) | 1000 person-times | 1.25 | 1.34 | 1.47 | 60 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans (RMB100 million) | RMB100 million | 20780 | 25641 | 25046 | 57 |
| Balance of government-sponsored student loans (RMB100 million) | RMB100 million | 23.17 | 28.10 | 40.19 | 57 |
| Balance of inclusive agriculture-related loans (RMB100 million) | RMB100 million | 2603 | 3763 | 5136 | 57 |
| Balance of inclusive loans to small and micro enterprises (RMB trillion) | RMB trillion | 1.23 | 1.76 | 2.18 | 57 |
| Balance of individual business loans (RMB100 million) | RMB100 million | 3478 | 3569 | 3134 | 57 |
| Balance of loans for individual and small business (RMB trillion) | RMB trillion | 5.10 | 6.17 | 6.91 | 57 |
| Balance of loans for technology finance (RMB trillion) | RMB trillion | — | 1.47 | 1.91 | 57 |
| Balance of loans granted by key counties receiving assistance for rural revitalisation (RMB100 million) | RMB100 million | 26037 | 33519 | 33196 | 57 |
| Balance of loans granted to areas lifted out of poverty (RMB100 million) | RMB100 million | 4122.75 | 4683.77 | 5467.01 | 57 |
| Balance of loans to SMEs (RMB trillion) | RMB trillion | 18.89 | 20.22 | 12.00 | 57 |
| Balance of loans to private enterprises (RMB trillion) | RMB trillion | 2.92 | 3.73 | 4.42 | 57 |
| Balance of loans to small and micro enterprises (RMB trillion) | RMB trillion | 3.56 | 4.89 | 6.01 | 57 |
| Balance of loans to strategic emerging industries (RMB trillion) | RMB trillion | 1.12 | 1.16 | 2.47 | 57 |
| Balance of loans to support new energy sector (RMB100 million) | RMB100 million | 1080 | 1046 | 765 | 57 |
| Budget amount involved in centralized procurement (RMB100 million) | RMB100 million | 264.78 | 334.32 | 327.83 | 62 |
| Credit balance for national and provincial specialised and sophisticated enterprises (RMB100 million) | RMB100 million | 18451 | 24698 | 63423 | 57 |
| Growth rate of balance of inclusive loans to small and micro enterprises (%) | % | 39.34 | 43.17 | 23.63 | 57 |
| Growth rate of small and micro enterprises as loan customers (%) | % | 21.13 | 38.77 | 37.46 | 57 |
| Number of county level outlets | 2948 | 2979 | 2996 | 59 | |
| Number of national and provincial enterprises using technological innovation loans (thousand) | thousand | 1.06 | 1.58 | 4.17 | 57 |
| Number of operating outlets in the Chinese mainland | 10312 | 10290 | 10279 | 59 | |
| Number of outlets in key counties receiving assistance for rural revitalisation | 37 | 46 | 55 | 59 | |
| Number of smart counters in halls | 3169 | 3871 | 3236 | 59 | |
| Number of suppliers at the Head Office | 977 | 952 | 802 | 62 | |
| Number of suppliers in Hong Kong, Macao and Taiwan as well as overseas regions | 46 | 41 | 10 | 62 | |
| Number of suppliers in the Chinese mainland | 931 | 911 | 792 | 62 | |
| Proportion of balance of agriculture-related loans in total loans (%) | % | 14.35 | 15.09 | 13.89 | 57 |
| Proportion of balance of loans to small and micro enterprises of the Bank (%) | % | 24.90 | 29.43 | 32.6 | 57 |
| Total assets (RMB million) | RMB million | 28694588 | 29324166 | 30601299 | 60 |
| Total number of centralized procurement projects | 13652 | 16419 | 16340 | 62 | |
| Underwriting scale of green bonds (RMB 100 million) | RMB 100 million | 2595 | 3417 | 2658 | 56 |
| Underwriting scale of overseas green bonds (USD million) | USD million | 290 | 298 | 238 | 56 |
| proportion of balance of green credit (%) in the Chinese mainland | % | 41.08 | 56.34 | 31.63 | 56 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coverage ratio of 50-supplier review (%) | % | 100 | 100 | 100 | 62 |
| Investment scale of green bonds at home and abroad (USD million) | USD million | >1000 | >1000 | >1000 | 56 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Social responsibility assessments held for suppliers | 2 | 3 | 3 | 62 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of ATMs | 23166 | 22652 | 23320 | 59 | |
| Number of personal accounts of the Bank’s management of enterprise annuity accounts (10000 accounts) | 10000 accounts | 389.87 | 412.37 | 445.36 | 57 |
| Responses to emails through the IR mailbox | 74 | 55 | 28 | 61 | |
| Responses to enquiries posted on the online platform run by the SSE | 27 | 13 | 10 | 61 | |
| Total profit before income tax (RMB million) | RMB million | 283441 | 259586 | 294654 | 60 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of tablet-version smart counters | 13793 | 16073 | 15467 | 59 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| English documents issued at H-share market | 127 | 116 | 119 | 61 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio (%) | % | 17.32 | 17.74 | 18.10 | 60 |
| Capital and reserves attributable to equity holders of the Bank (RMB million) | RMB million | 2429373 | 2529510 | 2863621 | 60 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Investor hotlines answered | 96 | 105 | 94 | 61 | |
| Number of documents issued at A-share market | 123 | 123 | 151 | 61 | |
| Number of documents issued at H-share market | 127 | 126 | 139 | 61 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of loans to education industry (RMB100 million) | RMB100 million | 632.37 | 711.57 | 552.41 | 57 |
| Balance of loans to medical and health services (RMB100 million) | RMB100 million | 616.49 | 668.60 | 573.17 | 57 |
| Coverage ratio of county-level institutions (%) | % | 63.13 | 64.63 | 64.58 | 59 |
| New loans issued in transportation sectors (RMB100 million) | RMB100 million | 4834 | 5198 | 5339 | 57 |
| Participants of volunteer activities (10000 person-times) | 10000 person-times | 3.47 | 3.06 | 4.32 | 60 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Amount of government-sponsored student loans granted (RMB100 million) | RMB100 million | 257.46 | 267.73 | 285.04 | 57 |
| Annual alleviation loans for poverty alleviation (RMB100 million) | RMB100 million | 6098 | 4840 | 2497 | 57 |
| Charitable donations (RMB million) | RMB million | 89.09 | 94.54 | 144.00 | 60 |
| Hours of volunteer activities (10000 hours) | 10000 hours | 2.20 | 1.98 | 2.63 | 60 |
| Social contribution per share (RMB) | RMB | 2.81 | 3.42 | 3.45 | 60 |
| Sole/lead-consignee domestic and overseas green bonds (RMB 100 million) | RMB 100 million | 877 | 474 | 150 | 56 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 74899 | 84740 | 77288 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 1462647 | 1509353 | 1138311 |
| Total GHG Emissions | tCO2e | 1537546 | 1594093 | 1215599 |
| Total GHG Emissions Intensity (By FTE) | tCO2e/FTE | 5.02 | 5.02 | 3.92 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | tonnes | 1296 | 690 | 691 |
| Total Hazardous Waste Intensity (By FTE) | tonnes | 0.002 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 44419 | 41003 | 37046 |
| Paper Waste | tonnes | 12115 | 8361 | 8478 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Ammonia Nitrogen Emissions Reduction Compared to Last Year | 10000 tonnes | 2 | -3 |
| CO2 Emissions Reduction Compared to Last Year | 10000 tonnes | -3398 | 400 |
| N2O Emissions Reduction Compared to Last Year | 10000 tonnes | -2262 | 71 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Total waste discharged (tonnes) reduction compared to last year | tonnes | 4032 | 3956 |
| Total waste discharged (tonnes) reduction percentage compared to last year | % | 8.82 | 9.49 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 6402 | 6912 | 5789 |
| Energy Consumption Intensity (By FTE) | MWh | 8.78 | 8.71 | 8.78 |
| Gasoline Consumption | MWh | 132282 | 153114 | 141936 |
| Natural Gas Consumption | MWh | 190788 | 197714 | 195882 |
| Purchased Electricity | MWh | 1809260 | 1889562 | 1903153 |
| Purchased Heating | MWh | 542816 | 510914 | 443490 |
| Total Energy Consumption | MWh | 2698308 | 2746254 | 2719846 |
| Total Indirect Energy Consumption | MWh | 1890260 | 1898552 | 1930133 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Recycled Water Usage | m³ | 149843 | 130464 | 206966 |
| Water Consumption | m³ | 13535554 | 13531157 | 12516075 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Material Consumption (Paper) | 100 million | 3.7 | 3.84 | 3.56 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 179613 | 173843 | 173472 | |
| Number of Employees Aged Above 50 | 58615 | 61355 | 63234 | |
| Number of Employees Aged Below 30 | 68064 | 71733 | 76051 | |
| Number of Employees in Hong Kong and Mainland China | 300284 | 299654 | 306073 | |
| Number of Employees in Mainland China | 281793 | 281247 | 287181 | |
| Number of Employees in Overseas | 5590 | 6297 | 6684 | |
| Number of Female Employees | 175018 | 171155 | 179016 | |
| Number of Full-time Employees | 306122 | 306931 | 312757 | |
| Number of Interns | 893 | 542 | 190 | |
| Number of Male Employees | 131104 | 131776 | 133741 | |
| Number of New Employees | 12695 | 13133 | 12066 | |
| Number of New Employees (On-campus Recruitment) | 12040 | 12668 | 17275 | |
| Number of New Employees (Social Recruitment) | 555 | 265 | 181 | |
| Number of Total Employees | 306122 | 306931 | 312757 | |
| Percentage of Female Employees | % | 57.16 | 57.07 | 57.24 |
| Percentage of Male Employees | % | 69.41 | 69.22 | 68.65 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Female Employees | % | 1.92 | 1.72 | 1.45 |
| Turnover Rate of Male Employees | % | 1.88 | 1.52 | 1.31 |
| Turnover Rate of Total Employees | % | 1.9 | 1.66 | 1.39 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | workdays | 120 | 480 | 660 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Spend on Training and Development per FTE | RMB/employee | 70827 | 111555 | 63816 |
| Percentage of Employees Trained | % | 97.52 | 97.58 | 98.22 |
| Percentage of Trained Female Employees | % | 97.57 | 97.94 | |
| Percentage of Trained General Employees | % | 97.8 | 98.16 | |
| Percentage of Trained Male Employees | % | 98.22 | 98.59 | |
| Percentage of Trained Middle Management | % | 100 | 100 | |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 52.03 | 56.09 | 65.97 |
| Average Training Hours (General Staff) | hours | 47.34 | 55.25 | 65.4 |
| Average Training Hours (Male) | hours | 45.72 | 54.3 | 65.03 |
| Average Training Hours (Middle Management) | hours | 58.37 | 62.54 | 71.21 |
| Average Training Hours (Senior Management) | hours | 47.62 | 56.72 | 69.52 |
| Average Training Hours per Employee | hours | 48.16 | 55.32 | 65.57 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | count | 46 | 41 | 10 |
| Number of Suppliers in Mainland China | count | 931 | 911 | 792 |
| Number of Suppliers in Overseas | count | 46 | 41 | 10 |
| Number of Total Suppliers | count | 977 | 952 | 802 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 | 100 | 100 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | 2 | 3 | 3 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Investment in Targeted Poverty Alleviation | RMB100 million | 6098 | 4840 | 2497 |
| Total Public Welfare Donations | RMB million | 89.09 | 94.54 | 144 |
| Total Volunteer Service Hours | hours | 22000 | 19800 | 26300 |