Sustainability Report 2024

Company: BOC HONG KONG (2388)
Year: 2024
Published: 2025-03-26
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Direct GHG emissions (Scope 1) tCO2e 575 548 517 136
Indirect GHG emissions (Scope 2) tCO2e 48522 50953 50537 136
Other indirect emissions (Scope 3) tCO2e 86 89 79 136
Scope 1, 2 and 3 emissions per area tCO2e/m2 0.13 0.12 0.12 136
Scope 1, 2 and 3 emissions per employee tCO2e/employee 3.32 3.46 3.34 136
Total Scope 1 and 2 emissions tCO2e 49097 51501 51054 136
Total Scope 1, 2 and 3 emissions tCO2e 49182 51590 51133 136

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Total hazardous waste recycled No. 5678 5071 4014 137

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 2025 Report Pages
General waste to landfill tonnes 622.9 572.24 465.4 137
General waste to landfill per employee tonnes/employee 0.051 0.048 0.03 137
Non-hazardous waste recycled - Aluminium tonnes 0.1 0.22 0.29 137
Non-hazardous waste recycled - Food waste tonnes 29.68 63.24 68.68 137
Non-hazardous waste recycled - Paper tonnes 172.09 210.99 245.83 137
Non-hazardous waste recycled - Plastic tonnes 0.15 0.31 0.44 137
Paper purchased per employee kg/employee 29.23 27.98 19.86 137
Planned reduction in paper purchases by 2025 compared to 2019 % 20 65
Recycled fibre from used clothes in staff short-sleeved top uniforms percent 55 63
Recycled fibre from used clothes in staff short-sleeved top uniforms (equivalent to old clothing) pieces of old clothing per shirt 0.7 63
Recycled polyester fibre content in staff short-sleeved top uniforms percent 40 63
Recycled polyester fibre in staff short-sleeved top uniforms (equivalent to plastic bottles) plastic bottles per shirt 6.5 63

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Carbon offset tCO2e 12024 136
Scope 1 & 2 GHG emissions reduction compared with 2019 base year % -44 59
Self-reduced emissions compared with 2019 base year % -27 59

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2022 2023 2024 Report Pages
Hazardous waste recycled - E-waste No. 1789 2346 2821 137
Hazardous waste recycled - Fluorescent tubes No. 3797 2600 1040 137
Hazardous waste recycled - Rechargeable battery No. 92 125 153 137
Total non-hazardous waste recycled tonnes 202.02 274.76 315.24 137

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Diesel consumption for corporate fleet GJ 1616 2048 2116 136
Direct energy consumption GJ 7445 8429 7947 136
Electricity consumption GJ 307111 337936 341259 136
Energy intensity per employee GJ/employee 21.31 23.36 22.95 136
Indirect energy consumption GJ 308635 339956 343343 136
Number of owned properties with renewable energy system installed properties 2 59
Petrol consumption for corporate fleet GJ 5830 6381 5831 136
Total energy consumption GJ 316081 348385 351290 136
Towngas consumption GJ 1524 2020 2084 136

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 2024 Report Pages
Water consumption Megalitre 97.8 109.83 98.26 137
Water consumption per employee Megalitre/employee 0.008 0.0091 0.0064 137

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2022 2023 2024 Report Pages
Paper Purchased tonnes 356.36 336.48 304 137

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
Compensation ratio (highest-paid individual to median) Ratio 18:1 17:1 17:1 141
Employee data coverage rate % 100 100 100 100 104
Employees entitled to parental leave - Total 14376 14458 14674 141
Employees that returned from parental leave - Total 351 421 392 141
Employees that took parental leave - Total 362 435 412 141
Full-time Total employees No. 15275 138
Gender by employee category, General employees, female % 29.87 139
Gender by employee category, General employees, male % 15.2 139
Gender by employee category, Middle level staff, female % 24.59 139
Gender by employee category, Middle level staff, male % 23.97 139
Gender by employee category, Senior management, female % 2.51 139
Gender by employee category, Senior management, male % 3.85 139
Gender by employee category, total, female % 56.98 139
Gender by employee category, total, male % 43.02 139
Gender of the Board, Board Member, female % 20 139
Gender of the Board, Board Member, male % 80 139
General employees aged 18-30 No. 3272 3201 3146 140
General employees aged 31-40 No. 1429 1470 1676 140
General employees aged 41-50 No. 1099 984 892 140
General employees aged 51 or above No. 1143 1211 1186 140
Middle level staff aged 18-30 No. 713 720 739 140
Middle level staff aged 31-40 No. 2945 2990 3115 140
Middle level staff aged 41-50 No. 2070 2100 2249 140
Middle level staff aged 51 or above No. 1243 1300 1331 140
New hire aged 18-30 %, No. 12.72 1499 1268 140
New hire aged 31-40 %, No. 6.97 4.48 731 140
New hire aged 41-50 %, No. 2.5 1.66 1.59 140
New hire aged 51 or above %, No. 176 157 111 140
New hire in China Hong Kong %, No. 2795 13.3 11.35 140
New hire in China Mainland %, No. 1.87 236 2.14 140
New hire in Southeast Asia and others %, No. 396 2.36 1.88 140
New hire, female %, No. 1841 1415 8.35 140
New hire, male %, No. 1627 7.75 7.02 140
Non-permanent Total employees No. 300 138
Number of employees, China Hong Kong, age 18-30, female No. 1370 139
Number of employees, China Hong Kong, age 18-30, male No. 1143 139
Number of employees, China Hong Kong, age 18-30, total No. 2513 139
Number of employees, China Hong Kong, age 31-40, female No. 2027 139
Number of employees, China Hong Kong, age 31-40, male No. 1741 139
Number of employees, China Hong Kong, age 31-40, total No. 3768 139
Number of employees, China Hong Kong, age 41-50, female No. 1673 139
Number of employees, China Hong Kong, age 41-50, male No. 1464 139
Number of employees, China Hong Kong, age 41-50, total No. 3137 139
Number of employees, China Hong Kong, age 51 or above, female No. 1674 139
Number of employees, China Hong Kong, age 51 or above, male No. 1089 139
Number of employees, China Hong Kong, age 51 or above, total No. 2763 139
Number of employees, China Hong Kong, total No. 12781 139
Number of employees, China Mainland, age 18-30, female No. 559 139
Number of employees, China Mainland, age 18-30, male No. 180 139
Number of employees, China Mainland, age 18-30, total No. 739 139
Number of employees, China Mainland, age 31-40, female No. 176 139
Number of employees, China Mainland, age 31-40, male No. 234 139
Number of employees, China Mainland, age 31-40, total No. 410 139
Number of employees, China Mainland, age 41-50, female No. 35 139
Number of employees, China Mainland, age 41-50, male No. 48 139
Number of employees, China Mainland, age 41-50, total No. 83 139
Number of employees, China Mainland, age 51 or above, female No. 11 139
Number of employees, China Mainland, age 51 or above, male No. 27 139
Number of employees, China Mainland, age 51 or above, total No. 38 139
Number of employees, China Mainland, total No. 1270 139
Number of employees, General employees, female No. 4573 139
Number of employees, General employees, male No. 2327 139
Number of employees, General employees, total No. 6900 139
Number of employees, Middle level staff, female No. 3765 139
Number of employees, Middle level staff, male No. 3669 139
Number of employees, Middle level staff, total No. 7434 139
Number of employees, Senior management, female No. 385 139
Number of employees, Senior management, male No. 590 139
Number of employees, Senior management, total No. 975 139
Number of employees, Southeast Asia and others, age 18-30, female No. 467 139
Number of employees, Southeast Asia and others, age 18-30, male No. 166 139
Number of employees, Southeast Asia and others, age 18-30, total No. 633 139
Number of employees, Southeast Asia and others, age 31-40, female No. 466 139
Number of employees, Southeast Asia and others, age 31-40, male No. 235 139
Number of employees, Southeast Asia and others, age 31-40, total No. 701 139
Number of employees, Southeast Asia and others, age 41-50, female No. 193 139
Number of employees, Southeast Asia and others, age 41-50, male No. 171 139
Number of employees, Southeast Asia and others, age 41-50, total No. 364 139
Number of employees, Southeast Asia and others, age 51 or above, female No. 72 139
Number of employees, Southeast Asia and others, age 51 or above, male No. 88 139
Number of employees, Southeast Asia and others, age 51 or above, total No. 160 139
Number of employees, Southeast Asia and others, total No. 1858 139
Number of hours worked Hours 30157173 32130351 32993271 142
Part-time Total employees No. 34 138
Permanent Total employees No. 15009 138
Proportion of senior management hired from the local community, China Hong Kong % 87.79 89.05 90.05 140
Proportion of senior management hired from the local community, China Mainland % 87.5 83.33 66.67 140
Proportion of senior management hired from the local community, Overall % 82.79 83.72 83.59 140
Proportion of senior management hired from the local community, Southeast Asia and others % 32.53 32.95 26.88 140
Rate of return from parental leave % 96.96 96.78 95.15 141
Senior management employees aged 31-40 No. 109 89 89 140
Senior management employees aged 41-50 No. 441 455 442 140
Senior management employees aged 51 or above No. 368 396 444 140
Temporary employee Total No. 300 138
Total employees (by contract type, region, gender) No. 8723 138
Total employees aged 18-30 No. 3985 3921 3885 140
Total employees aged 31-40 No. 4483 4549 4880 140
Total employees aged 41-50 No. 3610 3539 3583 140
Total employees aged 51 or above No. 2754 2907 2961 140
Total new hires %, No. 23.38 17.24 2354 140
Total number of employees No. 15309 138, 139
Total number of employees by category, female No. 8723 139
Total number of employees by category, male No. 6586 139
Total number of employees by category, total No. 15309 139
Total number of employees, China Hong Kong, Full-time, Female No. 6714 138
Total number of employees, China Hong Kong, Full-time, Male No. 5433 138
Total number of employees, China Hong Kong, Full-time, Total No. 12147 138
Total number of employees, China Hong Kong, Non-permanent, Female No. 194 138
Total number of employees, China Hong Kong, Non-permanent, Male No. 72 138
Total number of employees, China Hong Kong, Non-permanent, Total No. 266 138
Total number of employees, China Hong Kong, Part-time, Female No. 30 138
Total number of employees, China Hong Kong, Part-time, Male No. 4 138
Total number of employees, China Hong Kong, Part-time, Total No. 34 138
Total number of employees, China Hong Kong, Permanent, Female No. 6550 138
Total number of employees, China Hong Kong, Permanent, Male No. 5365 138
Total number of employees, China Hong Kong, Permanent, Total No. 11915 138
Total number of employees, China Hong Kong, Temporary employee, Female No. 194 138
Total number of employees, China Hong Kong, Temporary employee, Male No. 72 138
Total number of employees, China Hong Kong, Temporary employee, Total No. 266 138
Total number of employees, China Mainland, Full-time, Female No. 781 138
Total number of employees, China Mainland, Full-time, Male No. 489 138
Total number of employees, China Mainland, Full-time, Total No. 1270 138
Total number of employees, China Mainland, Non-permanent, Female No. 1 138
Total number of employees, China Mainland, Non-permanent, Total No. 1 138
Total number of employees, China Mainland, Permanent, Female No. 780 138
Total number of employees, China Mainland, Permanent, Male No. 489 138
Total number of employees, China Mainland, Permanent, Total No. 1269 138
Total number of employees, China Mainland, Temporary employee, Female No. 1 138
Total number of employees, China Mainland, Temporary employee, Total No. 1 138
Total number of employees, Southeast Asia and others, Full-time, Female No. 1198 138
Total number of employees, Southeast Asia and others, Full-time, Male No. 660 138
Total number of employees, Southeast Asia and others, Full-time, Total No. 1858 138
Total number of employees, Southeast Asia and others, Non-permanent, Female No. 20 138
Total number of employees, Southeast Asia and others, Non-permanent, Male No. 13 138
Total number of employees, Southeast Asia and others, Non-permanent, Total No. 33 138
Total number of employees, Southeast Asia and others, Permanent, Female No. 1178 138
Total number of employees, Southeast Asia and others, Permanent, Male No. 647 138
Total number of employees, Southeast Asia and others, Permanent, Total No. 1825 138
Total number of employees, Southeast Asia and others, Temporary employee, Female No. 20 138
Total number of employees, Southeast Asia and others, Temporary employee, Male No. 13 138
Total number of employees, Southeast Asia and others, Temporary employee, Total No. 33 138

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
Employee voluntary turnover rate - Age 18-30 % 8.85 6.33 4.27 141
Employee voluntary turnover rate - Age 31-40 % 5.25 4.36 3.1 141
Employee voluntary turnover rate - Age 41-50 % 2.51 1.89 1.2 141
Employee voluntary turnover rate - Age 51 or above % 0.77 0.55 0.57 141
Employee voluntary turnover rate - China Hong Kong % 15.02 11.37 7.22 141
Employee voluntary turnover rate - China Mainland % 0.43 0.39 0.43 141
Employee voluntary turnover rate - Female % 9.29 7.26 5.04 141
Employee voluntary turnover rate - Male % 8.09 5.87 4.1 141
Employee voluntary turnover rate - Southeast Asia and others % 1.93 1.37 1.49 141
Employee voluntary turnover rate - Total % 17.38 13.13 9.14 141
Employees still employed 12 months after return to work (%) - Total % 86.46 107.98 88.12 141
Employees still employed 12 months after return to work - Total 300 379 371 141
Total voluntary turnover rate (including Hong Kong, Chinese mainland and Southeast Asia entities) % 16.49% 17.38% 13.13% 9.14% 104
Voluntary turnover rate in Hong Kong % 14.60% 15.02% 11.37% 7.22% 104

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2024 Report Pages
Number of high consequence work-related injuries No. 1 142
Rate of high consequence work-related injuries % 0.006 142

Lost days due to work injury.

Indicator Unit 2022 2023 2024 Report Pages
Lost day due to work injury Number of days 369.7 474.9 862.3 142
Rate of lost day due to work injury % 2.45 2.96 5.23 142

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 2024 Report Pages
Occupational health and safety training %, No. 13833 92.32 95.55 143
Percentage of employee who received training, General employee % 97.09 99.3 99.85 142
Percentage of employee who received training, General employee, Female % 97.89 98.8 142
Percentage of employee who received training, General employee, Male % 95.54 99.49 142
Percentage of employee who received training, Middle level staff % 96.36 99.42 99.34 142
Percentage of employee who received training, Middle level staff, Female % 96.53 99.65 142
Percentage of employee who received training, Middle level staff, Male % 96.18 99.49 142
Percentage of employee who received training, Senior management % 97.17 97.39 98.7 142
Percentage of employee who received training, Senior management, Female % 97.66 97.8 142
Percentage of employee who received training, Senior management, Male % 97.22 98.15 142
Total percentage of employee who received training % 99.04 99.41 99.58 142
Total percentage of employee who received training, Female % 96.03 99.29 99.18 142
Total percentage of employee who received training, Male % 96.75 97.29 99.41 142

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 2024 Report Pages
Average training hours per person hours/person 49 104
Average training hours, General employees, Female Hours 54.03 55.56 51.49 142
Average training hours, General employees, Male Hours 62.07 67.61 59.64 142
Average training hours, General employees, Total Hours 56.75 59.59 54.24 142
Average training hours, Middle level staff, Female Hours 41.7 46.82 42.93 142
Average training hours, Middle level staff, Male Hours 46.6 44.11 46.14 142
Average training hours, Middle level staff, Total Hours 44.11 45.48 44.52 142
Average training hours, Senior management, Female Hour 68.19 45.67 42.89 142
Average training hours, Senior management, Male Hour 70.69 41.13 44.37 142
Average training hours, Senior management, Total Hour 69.71 43.01 43.79 142
Total average training per employee Hours 51.61 51.45 47.42 142
Total average training per employee, Female Hours 49.49 52.31 50.75 142
Total average training per employee, Male Hours 54.46 51.82 48.85 142
Total number of training hours delivered hours 470000 104

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2024 Report Pages
Incidents of non-compliance concerning marketing communications There were no related incidents that resulted in fines or warnings during 2024. 152

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 2024 Report Pages
Complaints related to financial products and/or services No. of case 2389 2726 3002 143
Substantiated complaints No. of case 90 86 89 143

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2022 2023 2024 Report Pages
IT security/Customer privacy training - Full-time contract type % 95.47 97.83 96.4 143
IT security/Customer privacy training - Part-time contract type % 100 100 100 143
Increase in proportion of credit card e-statements year on year % 2.9 65
Proportion of credit card e-statements % 75 65

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2022 2023 2024 Report Pages
Anti-corruption training - Board %, No. 100 100 100 143
Anti-corruption training - China Hong Kong region %, No. 11716 99.75 96.86 143
Anti-corruption training - China Mainland region %, No. 834 98.22 1262 143
Anti-corruption training - Full-time contract type % 94.65 98.02 96.07 143
Anti-corruption training - General employees %, No. 94.53 98.47 95 143
Anti-corruption training - Middle level staff %, No. 6600 7008 7268 143
Anti-corruption training - Part-time contract type % 100 100 100 143
Anti-corruption training - Senior management %, No. 95.53 909 96.41 143
Anti-corruption training - Southeast Asia and others region %, No. 82.96 89.89 91.6 143
Anti-corruption training - Total %, No. 14040 14678 14763 143

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Direct GHG Emissions (Scope 1) tCO2e 575 548 517
Indirect Energy Emissions (Scope 2) tCO2e 48522 50953 50537
Total GHG Emissions tCO2e 49182 51590 51133
Total GHG Emissions Intensity (By Area) tCO2e/m2 0.13 0.12 0.12
Total GHG Emissions Intensity (By Employee) tCO2e/employee 3.32 3.46 3.34
Total Other Indirect Energy Emissions (Scope 3) tCO2e 86 89 79

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Hazardous Waste Recycled No. 5678 5071 4014

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Non-Hazardous Waste Landfilling tonnes 622.9 572.24 465.4
Non-Hazardous Waste Recycled tonnes 202.02 274.76 315.24
Total Non-Hazardous Waste Intensity (By Employee) tonnes/employee 0.051 0.048 0.03

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year % -44

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023 2024
Hazardous Waste Intensity Reduction Percentage Compared to Last Year % -19.1 -7.2

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Diesel Fuel Consumption GJ 1616 2048 2116
Energy Consumption Intensity (By Employee) GJ/employee 21.31 23.36 22.95
Gasoline Consumption GJ 5830 6381 5831
Purchased Electricity GJ 307111 337936 341259
Total Direct Energy Consumption GJ 7445 8429 7947
Total Energy Consumption GJ 316081 348385 351290
Total Indirect Energy Consumption GJ 308635 339956 343343

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023 2024
Water Consumption Megalitre 97.8 109.83 98.26

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Number of Employees Aged 30-50 No. 8093 8088 8463
Number of Employees Aged Above 50 No. 2754 2907 2961
Number of Employees Aged Below 30 No. 3985 3921 3885
Number of Employees in Hong Kong No. 12781 None 12781
Number of Employees in Hong Kong (Female) No. 6714
Number of Employees in Hong Kong (Male) No. 5433
Number of Employees in Mainland China No. 1270 None 1270
Number of Employees in Mainland China (Female) No. 781
Number of Employees in Mainland China (Male) No. 489
Number of Employees in Overseas No. 1858 None 1858
Number of Employees in Overseas (Female) No. 1198
Number of Employees in Overseas (Male) No. 660
Number of Female Employees No. 8723
Number of Full-time Employees No. None None 15275
Number of Full-time Employees (Female) No. 8723
Number of Full-time Employees (Male) No. 6586
Number of General Employees No. 6923 6655 6900
Number of General Employees (Female) No. 4573
Number of General Employees(Male) No. 2327
Number of Male Employees No. 6586
Number of Middle Management Employees No. 6971 7110 7434
Number of Middle Management Employees (Female) No. 3765
Number of Middle Management Employees (Male) No. 3669
Number of New Employees No. 3468 2572 2354
Number of New Employees (Above 50) No. 111
Number of New Employees (Aged 30-50) No. 975
Number of New Employees (Aged Below 30) No. 1268
Number of New Employees (Female) No. 1279
Number of New Employees (Hong Kong) No. 1738
Number of New Employees (Mainland China) No. 328
Number of New Employees (Male) No. 1075
Number of New Employees (Overseas) No. 288
Number of Part-time Employees No. 34
Number of Part-time Employees (Female) No. 30
Number of Part-time Employees (Male) No. 4
Number of Senior Management Employees No. 918 940 975
Number of Senior Management Employees (Female) No. 385
Number of Senior Management Employees (Male) No. 590
Number of Temporary Workers No. 300
Number of Temporary Workers (Female) No. 215
Number of Temporary Workers (Male) No. 85
Number of Total Employees No. None 15572 14916 15309
Percentage of Female Employees % 56.98
Percentage of Full-time Employees % 99.78
Percentage of Male Employees % 43.02
Percentage of New Employees % 23.38 17.24 15.38
Percentage of Part-time Employees % 0.22
Percentage of Temporary Workers % 1.96

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Employees still Employed 12 Months after Return to Work 300 379 371
Percentage of Employees still Employed 12 Months after Return to Work % 86.46 107.98 88.12
Turnover Rate of Employees Aged 30-50 % 7.76 6.25 4.3
Turnover Rate of Employees Aged Above 50 % 0.77 0.55 0.57
Turnover Rate of Employees Aged Below 30 % 8.85 6.33 4.27
Turnover Rate of Employees in Hong Kong % 14.6 15.02 11.37 7.22
Turnover Rate of Employees in Mainland China % 0.43 0.39 0.43
Turnover Rate of Employees in Overseas % 1.93 1.37 1.49
Turnover Rate of Female Employees % 9.29 7.26 5.04
Turnover Rate of Male Employees % 8.09 5.87 4.1
Turnover Rate of Total Employees % 16.49 17.38 13.13 9.14

Lost days due to work injury.

Standard Indicator Unit 2022 2023 2024
Lost Days Due to Work-related Injuries Number of days 369.7 474.9 862.3

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023 2024
Percentage of Employees Trained % 99.04 99.41 99.58
Percentage of Trained Female Employees % 96.03 99.29 99.18
Percentage of Trained General Employees % 97.09 99.3 99.85
Percentage of Trained Male Employees % 96.75 97.29 99.41
Percentage of Trained Middle Management % 96.36 99.42 99.34
Percentage of Trained Senior Management % 97.17 97.39 98.7

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023 2024
Average Training Hours (Female) Hours 49.49 52.31 50.75
Average Training Hours (General Employees) Hours 56.75 59.59 54.24
Average Training Hours (Male) Hours 54.46 51.82 48.85
Average Training Hours (Middle Management) Hours 44.11 45.48 44.52
Average Training Hours (Senior Management) Hour 69.71 43.01 43.79
Average Training Hours per Employee Hours 51.61 51.45 47.42
Total Training Hours hours None None 470000

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023 2024
Complaint Growth Rate percent 14.1 10.1
Number of Products and Service Related Complaints No. of case 2389 2726 3002
Total Number of Customer Complaints No. of case 2389 2726 3002

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Standard Indicator Unit 2022 2023 2024
Employee Coverage of Data Security Training % 95.47 97.83 96.4

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2022 2023 2024
Anti-corruption Training Coverage among Directors and Management % 97.77 98.35 97.91
Coverage Rate of Ethical Standards and Anti-Corruption Training % 94.66 98.4 96.43
Coverage of Anti-corruption Training for Employees % 94.53 98.47 95
Number of Directors and Management Attendance for Anti-corruption Training No. 888 920 950
Number of General Employees Attendance for Anti-corruption Training No. 6563 6761 6555
Number of People Participated in Ethical Standards and Anti-corruption Training No. 14040 14678 14763