Chongqing Rural Commercial Bank Co., Ltd. Corporate Social Responsibility Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Per capita GHG emissions (Scopes 1 and 2)(tonnes/person) | tonnes/person | 4.28 | 6 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| carbon emission reduction from green financial loans | tons | 7800000 | 5 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Purchased electricity consumed by the Head Office (MWh) | MWh | 22959.25 | 6 |
| Total energy consumption (MWh) | MWh | 41158.37 | 6, 18 |
| Total per capita energy consumption (MWh/person) | MWh/person | 8.66 | 6, 18 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Daily water consumption of the Head Office (tonnes) | tonnes | 90456 | 6 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average return on assets (%) | % | 0.8 | 0.8 | 0.8 | 53 |
| Proportion of female employees (%) | % | 46.79 | 47.23 | 47.21 | 53 |
| Total assets (RMB hundred million) | RMB hundred million | 13518.61 | 14410.82 | 15149.42 | 53 |
| Total number of employees (person) | person | 14760 | 14590 | 14111 | 53 |
| number of social security cards issued | 7100000 | 5 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of attendees | Attendance | 255450 | 33 | ||
| Number of on-site hands-on training sessions on anti-counterfeit currency | sessions | 4 | 48 | ||
| Number of training sessions | 2049 | 2098 | 1469 | 53 | |
| Percentage of female employee participation in training | % | 100 | 33 | ||
| Percentage of male employee participation in training | % | 100 | 33 | ||
| Percentage of management employee participation in training | % | 100 | 33 | ||
| Percentage of non-management employee participation in training | % | 100 | 33 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Average training duration per female employee | hours/person | 84.79 | 33 |
| Average training duration per male employee | hours/person | 86.74 | 33 |
| Average training duration per management employee | hours/person | 93.41 | 33 |
| Average training duration per non-management employee | hours/person | 83.96 | 33 |
| Training of employees | Number of training sessions | 1469 | 33 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Agricultural-related loan balance (RMB hundred million) | RMB hundred million | 2127.08 | 2297.62 | 2416.3 | 53 |
| Balance of agriculture-related loans (RMB 100 million) | RMB100 million | 2416.3 | 6 | ||
| Balance of inclusive finance loans to small and micro enterprises (RMB 100 million) | RMB100 million | 1399.29 | 6 | ||
| Balance of inclusive financial loans to small and micro enterprises (RMB hundred million) | RMB hundred million | 1130.38 | 1285.16 | 1399.29 | 53 |
| Green credit balance (RMB hundred million) | RMB hundred million | 487.15 | 619.82 | 732.19 | 53 |
| Green credit balance (RMB100 million) | RMB100 million | 733.19 | 6 | ||
| Number of outlets located in counties | 1755 | 1751 | 1743 | 53 | |
| Number of outlets located in towns | 1450 | 1447 | 1441 | 53 | |
| agricultural loan balance of the CQRCB group | billion RMB | 1847.4 | 5 | ||
| balance of RMB 139.8 billion in inclusive small and micro enterprise loan accounts | billion RMB | 139.8 | 5 | ||
| balance of inclusive small and micro enterprise loans | billion RMB | 200 | 5 | ||
| financial technology investment amount | million RMB | 806 | 5 | ||
| number of merchant accounts served | 1000000 | 5 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Customer Satisfaction of Consumer Financial Services (%) | % | 97.58 | 86.07 | 83.51 | 53 |
| Customer complaint handling satisfaction rate (%) | % | 83.51 | 6 | ||
| Number of customer complaints handled | 1662 | 6 | |||
| Number of handled customer complaints | 1541 | 1615 | 1662 | 53 | |
| Number of mobile banking users (ten thousand) | ten thousand | 1505.05 | 6 | ||
| Number of online banking service users (million) | million | 327.44 | 327.92 | 328.4 | 53 |
| Number of online banking users (ten thousand) | ten thousand | 328.4 | 6 | ||
| amount covered by digital products | billion RMB | 140 | 5 | ||
| number of digital products independently developed | 14 | 5 | |||
| number of elderly customer accounts | 4400000 | 5 | |||
| number of special bank cards 'Jiangyu Fanghua Card' issued | 250000 | 5 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| number of patent applications submitted | 180 | 5 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of full service machines | 6395 | 6311 | 6175 | 53 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| E-channel transaction ratio (%) | % | 97.14 | 97.53 | 97.75 | 6, 53 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy ratio (%) | % | 15.62 | 15.99 | 16.12 | 53 |
| Provision coverage ratio (%) | % | 357.74 | 366.7 | 363.44 | 53 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of anti-money laundering publicity campaigns launched | campaigns | 400 | 48 |
| Number of branches and sub-branches involved in anti-money laundering publicity | branches and sub-branches | 43 | 48 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of anti-money laundering training sessions | sessions | 60 | 48 |
| Number of branches and sub-branches involved in anti-money laundering training | branches and sub-branches | 43 | 48 |
| Number of participants in anti-counterfeit currency training | participants | 12568 | 48 |
| Number of participants in anti-money laundering training sessions | participants | 8900 | 48 |
| Number of participants in on-site hands-on anti-counterfeit currency training | participants | 1093 | 48 |
| Number of subsidiaries involved in anti-money laundering training | subsidiaries | 12 | 48 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Ranking in Fortune China 500 | rank | 314 | 7 |
| Ranking in Global 2000 | rank | 880 | 7 |
| Ranking in Top 100 Chinese Banks | rank | 22 | 7 |
| Ranking in Top 100 Chongqing Enterprises | rank | 11 | 7 |
| Ranking in Top 1000 World Banks | rank | 119 | 7 |
| Ranking in Top 500 Chinese Enterprises (only banking institution from central and western China) | rank | 445 | 7 |
| green financial loan balance | billion RMB | 732.1 | 5 |
| number of inclusive small and micro enterprise loan accounts | 200000 | 5 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Book balance of customer loans and advances (RMB hundred million) | RMB hundred million | 6326.77 | 6767.11 | 7142.73 | 53 |
| Total Equity (RMB hundred million) | RMB hundred million | 1150.16 | 1235.02 | 1336.09 | 53 |
| credit of over RMB 23 billion pre-issued to more than 1.4 million farmer households | billion RMB | 23 | 5 | ||
| number of farmer households receiving pre-issued credit | 1400000 | 5 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit |
|---|---|
| NOâ‚“ Emissions | tonnes |
| SOâ‚“ Emissions | tonnes |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 790.6 |
| GHG Emissions from Natural Gas | tCO2e | 574.19 |
| GHG Emissions from Purchased Electricity | tCO2e | 19554.76 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 19554.76 |
| Mobile Combustion Emissions | tCO2e | 213.2 |
| Stationary Combustion Emissions | tCO2e | 577.4 |
| Total GHG Emissions | tonnes | 20435.37 |
| Total GHG Emissions Intensity (By Area) | tonnes/m² | 0.06 |
| Total GHG Emissions Intensity (By Employee) | tonnes/person | 4.28 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Hazardous Waste | tonnes |
| Total Hazardous Waste Intensity (By Area) | tons/m² |
| Total Hazardous Waste Intensity (By Employee) | tonnes/person |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Non-Hazardous Waste Disposed | tonnes |
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes/person |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tons | 7800000 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Diesel Fuel Consumption | MWh | 13.14 |
| Energy Consumption Intensity (By Area) | MWh/m² | 0.12 |
| Energy Consumption Intensity (By Employee) | MWh/person | 8.66 |
| Natural Gas Consumption | MWh | 2870.05 |
| Purchased Electricity | MWh | 37411.07 |
| Total Direct Energy Consumption | MWh | 3747.3 |
| Total Energy Consumption | MWh | 41158.37 |
| Total Indirect Energy Consumption | MWh | 37411.07 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Water Consumption | tons | 203510.48 |
| Water Consumption in Office | tonnes | 90456 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Total Employees | person | 14760 | 14590 | 14111 |
| Percentage of Female Employees | % | 46.79 | 47.23 | 47.21 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | days |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours (Female) | hours/person | 84.79 |
| Average Training Hours (General Staff) | hours/person | 83.96 |
| Average Training Hours (Male) | hours/person | 86.74 |
| Average Training Hours (Senior Management) | hours/person | 93.41 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 4.8 | 2.91 | |
| Number of Complaints Dealt with | 1541 | 1615 | 1662 | |
| Satisfaction Rate of Customer Complaint Handling | % | 83.51 | ||
| Total Number of Customer Complaints | 1541 | 1615 | 1662 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of New Patent Applications | 180 | |
| Number of Patents Applied | 180 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Anti-corruption Training Session | sessions | 60 |
| Number of Attendance for Anti-corruption Training | participants | 8900 |