2024 CSR Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| SO2 emission reduction from Jiaxing Phase 1 Green Asset-Backed Special Plan for Natural Gas Toll Revenue Rights | tonnes | 27053.67 | 94 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Group-wide household waste | tonnes | 6349 | 101 | |
| Group-wide household waste per person | tonnes per person | 0.05 | 101 | |
| Group-wide kitchen waste (including wet waste) | tonnes | 2509 | 101 | |
| Group-wide kitchen waste (including wet waste) per person | tonnes per person | 0.02 | 101 | |
| Group-wide total non-hazardous waste | tonnes | 8858 | 101 | |
| Group-wide total non-hazardous waste per person | tonnes per person | 0.07 | 101 | |
| Reduction in non-hazardous waste in 2025 compared to 2023, Head Office buildings and parks | 5% | 100 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| CO2 emission reduction from Jiaxing Phase 1 Green Asset-Backed Special Plan for Natural Gas Toll Revenue Rights | tonnes | 3229500 | 94 |
| NOx emission reduction from Jiaxing Phase 1 Green Asset-Backed Special Plan for Natural Gas Toll Revenue Rights | tonnes | 6190.24 | 94 |
| Total issuance of new ESG-themed products by BOCOM Wealth | billion RMB | 7.632 | 95 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Discarded circuit boards properly disposed, Shanghai locations | kg | 2.5 | 100 |
| Discarded light tubes properly disposed, Shanghai locations | kg | 397.5 | 100 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | 2025 | Report Pages |
|---|---|---|---|---|
| Balance of loans supporting the clean energy sector | RMB billion | 268.565 | 67 | |
| Group-wide power consumption, per capita | kWh per person | 5959 | 100 | |
| Group-wide power consumption, total volume | MWh | 760385 | 100 | |
| Investment in Jiaxing Phase 1 Green Asset-Backed Special Plan for Natural Gas Toll Revenue Rights | RMB | 164000000 | 94 | |
| Investment in new green ship assets | RMB | 20000000000 | 92 | |
| Proportion of low-emission aircraft in total fleet | % | over 47 | 92 | |
| Reduction in electricity consumption in 2025 compared to 2023, Head Office buildings and parks | 3% | 100 | ||
| Reduction in natural gas consumption in 2025 compared to 2023, Head Office buildings and parks | 3% | 100 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Group-wide water consumption, per capita | tonnes per person | 29 | 100 |
| Group-wide water consumption, total volume | tonnes | 367879 | 100 |
| Group-wide water discharge, total volume | tonnes | 3310914 | 100 |
| Group-wide water use, total volume | tonnes | 3678793 | 100 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2020 | 2024 | Report Pages |
|---|---|---|---|---|
| Annual energy savings from Jiaxing Phase 1 Green Asset-Backed Special Plan for Natural Gas Toll Revenue Rights | tonnes of standard coal | 1326100 | 94 | |
| Proportion of green loans in total corporate lending portfolio on Chinese mainland (end of 2020) | % | 11.31 | 80 | |
| Year-on-year increase in number of green and transition bonds underwritten | % | 53.85 | 88 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Density of packaging materials used for finished products | tonnes/10000 sheets | 0.58 | 103 |
| Total weight of materials for credit cards | tonnes | 476.97 | 103 |
| Weight per credit card cover | g | 40 | 103 |
| Weight per credit card envelope (various specifications) | g | 6, 10 | 103 |
| Weight per credit card letter | g | 6 | 103 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Green bonds issued outside Chinese mainland under Regulation S | USD | 950000000 | 92 |
| Green bonds underwritten by BoCom (Brazil) to support renewable energy projects | billion BRL | 1.6 | 89 |
| Number of green and transition bonds underwritten | bonds | 20 | 88 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employees of the Group | 91823 | 94275 | 95746 | 11 | |
| Female representation in middle | 3072 | 2936 | 2953 | 11 | |
| NEV installment financing - loan disbursements (2024) | billion RMB | 21.9 | 90 | ||
| NEV installment financing - number of customers (2024) | customers | 188100 | 90 | ||
| NEV installment financing - year-on-year increase | 308% | 90 | |||
| Return on average equity (%) | % | 10.34 | 9.68 | 9.08 | 11 |
| Total assets | RMB billion, trillion RMB | 14.9 | 7, 31 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Work-related fatalities | 3 | 3 | 2 | 111 | |
| Work-related fatality rate | % | 0.0037 | 0.0034 | 0.0022 | 111 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Days lost to work-related injuries | 6880.5 | 9317.5 | 11401 | 111 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of persons trained from supported counties | persons | 4446 | 55 |
| Number of training sessions conducted | 13254 | 108 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Increase in number of persons trained from supported counties | % | 6.64 | 55 |
| Registered attendance at training sessions | million persons | 1.05 | 108 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of agriculture-related loans (RMB billion) | RMB billion | 789.029 | 978.137 | 841.367 | 11 |
| Balance of loans to central and western China (RMB billion) | RMB billion | 2222.457 | 2417.331 | 2582.362 | 11 |
| Balance of loans to micro-, small- and medium-sized enterprises (RMB billion) | RMB billion | 2481.831 | 2760.982 | 2972.323 | 11 |
| Balance of loans to technology enterprises | billion RMB | 760 | 7 | ||
| Balance of personal loans (RMB billion) | RMB billion | 2366.507 | 2473.1 | 2752.406 | 11 |
| Credit provided by 'Trade Easy Loan' to beer industry suppliers since early 2024 | million RMB | 200 | 36 | ||
| Inclusive loan balance for MSEs | billion RMB | 762.073 | 7 | ||
| Increase in sales of agricultural products | % | 5.24 | 55 | ||
| Loans to strategic emerging industries | billion RMB | 860 | 7 | ||
| Number of outlets on the Chinese mainland | 2849 | 2834 | 2818 | 11 | |
| Total assets (RMB billion) | RMB billion | 12991.571 | 14060.472 | 14900.717 | 11 |
| Total assets of banking institutions outside the Chinese mainland (RMB billion) | RMB billion | 1262.918 | 1249.946 | 1266.251 | 11 |
| Total loans (RMB billion) | RMB billion | 7294.965 | 7957.085 | 8555.122 | 11 |
| Year-on-year growth rate of balance of loans supporting the clean energy sector | % | 30.85 | 67 | ||
| Year-on-year growth rate of green loan balance (PBOC's standards) | % | 8.58 | 67 | ||
| Year-on-year increase in balance of loans supporting the clean energy sector | RMB billion | 63.313 | 67 | ||
| Year-on-year increase in green loan balance (PBOC's standards) | RMB billion | 70.566 | 67 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Green loan balance (PBOC's standards) | RMB billion, billion RMB | 892.608 | 7, 67 |
| Number of beer industry suppliers receiving credit from 'Trade Easy Loan' since early 2024 | suppliers | 10 | 36 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Core tier-1 capital adequacy (%) | % | 10.06 | 10.23 | 10.24 | 11 |
| Number of consumer complaints | 315000 | 117 | |||
| Proportion of complaints settled within 15 days | 100% | 117 | |||
| Sales of agricultural products purchased and facilitated | RMB | 35294400 | 55 | ||
| Time for handling complaints | 7×24 | 117 | |||
| Total profits from banking institutions outside the Chinese mainland (RMB billion) | RMB billion | 5.111 | 5.318 | 10.389 | 11 |
| Total profits from controlled non-bank subsidiaries (RMB billion) | RMB billion | 5.651 | 9.081 | 9.185 | 11 |
| Total weight of credit card covers | tonnes | 330.61 | 103 | ||
| Total weight of credit card envelopes | tonnes | 99.04 | 103 | ||
| Total weight of credit card letters | tonnes | 47.32 | 103 | ||
| Value of new leases in 'Youngeng Lease' 1+N series | RMB | 634000000 | 92 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of new ESG-themed products launched by BOCOM Wealth | 10 | 95 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Capital adequacy (%) | % | 14.97 | 15.27 | 16.02 | 11 |
| Provision coverage (%) | % | 180.68 | 195.21 | 201.94 | 11 |
| Tier 1 capital global ranking in The Banker's Top 1000 World Banks | 9 | 7 | |||
| Tier-1 capital adequacy (%) | % | 12.18 | 12.22 | 12.11 | 11 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Number of individuals receiving criticism, education, or corrective action due to discipline enforcement | individuals | 1654 | 20 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Balance of loans to science, education, culture, and health sectors (RMB billion) | RMB billion | 128.762 | 141.254 | 151.49 | 11 |
| Donations to supported counties | RMB | 26000000 | 55 | ||
| Number of assistance projects or enterprises introduced | 7 | 55 | |||
| Sino-Securities Index (SNSI) ESG Ratings | AA | 13 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Actual investment in assistance projects or enterprises | RMB | 170000000 | 55 | ||
| Green finance bonds issued aligned with Common Ground Taxonomy | RMB | 1500000000 | 92 | ||
| Increase in repayable assistance funds | % | 29.38 | 55 | ||
| Increase in total assistance funds | % | 12.24 | 55 | ||
| Investment in green finance products by BOCOM MSIG Life | billion RMB | 7.935 | 93 | ||
| Investment in repayable assistance funds | RMB | 339274700 | 55 | ||
| Issuance of BoCom-SIIC Green Retirement Infrastructure Debt Investment Plan | billion RMB | 1.2 | 93 | ||
| Number of employees receiving mutual aid subsidies | 500 | 111 | |||
| Number of employees voluntarily participated in mutual aid initiatives | 75237 | 111 | |||
| Number of women benefiting from women's health awareness program | women | 80 | 131 | ||
| Social contribution value per share (SCVPS) (RMB) | RMB | 5.5 | 6.1 | 5.96 | 11 |
| Subsidies provided through mutual aid initiatives | million RMB | 8 | 111 | ||
| Sustainability bond issued by Nanning Communications Investment Group (3-year) | million USD | 300 | 89 | ||
| Total assistance funds (including repayable and non-repayable) | RMB | 21548000 | 55 | ||
| Total cash dividends distributed to ordinary shareholders | RMB billion | 27.849 | 18 | ||
| Total taxes paid (RMB billion) | RMB billion | 36.045 | 30.44 | 32.391 | 11 |
Other aspects.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Cash dividends distributed per ordinary share (including tax) | RMB per ordinary share | 0.375 | 18 | ||
| Dividend distribution (RMB billion) | RMB billion | 27.7 | 27.849 | 28.146 | 11 |
| Dividend per share (RMB) | RMB | 0.373 | 0.375 | 0.379 | 11 |
| Total assets of controlled non-bank subsidiaries (RMB billion) | RMB billion | 590.676 | 650.999 | 736.009 | 11 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| SOâ‚“ Emissions | tonnes | 27053.67 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e |
| Indirect Energy Emissions (Scope 2) | tCO2e |
| Total GHG Emissions | tCO2e |
| Total GHG Emissions Intensity (By Employee) | tCO2e per person |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Hazardous Electronic Waste | |
| Hazardous Waste (Electronic and IT Equipment) |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | tonnes | 6349 |
| Non-Hazardous Waste (Kitchen Waste) | tonnes | 2509 |
| Non-Hazardous Waste Disposed | tonnes | 8858 |
| Total Non-Hazardous Waste Intensity (By Employee) | tonnes per person | 0.07 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| CO2 Emissions Reduction Compared to Last Year | tonnes | 3229500 |
| NOx Emissions Reduction Compared to Last Year | tonnes | 6190.24 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Diesel Fuel Consumption | L | 186090 |
| Energy Consumption Intensity (By Employee) | tonnes of standard coal per person | 0.79 |
| Gasoline Consumption | L | 3025557 |
| Natural Gas Consumption | 10^4 Nm³ | 586 |
| Purchased Electricity | MWh | 760385 |
| Total Electricity Consumption Intensity (By Employee) | kWh per person | 5959 |
| Total Energy Consumption | tonnes of standard coal | 101247 |
| Total Purchased Energy | MWh | 760385 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Total Wastewater Discharge | tonnes | 3310914 |
| Total Water Withdrawal | tonnes | 3678793 |
| Water Consumption | tonnes | 367879 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | tonnes of standard coal | 1326100 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Packaging Material Intensity (By Unit Product) | tonnes/10000 sheets | 0.58 |
| Packaging Materials Consumed | tonnes | 476.97 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Standard Indicator | Unit |
|---|---|
| Investment in Climate Change Management | RMB |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Below Junior College Employees | employees | |||
| Number of Employees Aged 30-50 | employees | |||
| Number of Employees Aged Above 50 | employees | |||
| Number of Employees Aged Below 30 | employees | |||
| Number of Employees in Central China | employees | |||
| Number of Employees in Northeast China | employees | |||
| Number of Employees in West China | employees | |||
| Number of Employees with Bachelor's Degree Employees | employees | |||
| Number of Female Employees | employees | |||
| Number of Male Employees | employees | |||
| Number of Master's Degree Employees | employees | |||
| Number of Total Employees | employees | 91823 | 94275 | 95746 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Central China | % |
| Turnover Rate of Employees in Northeast China | % |
| Turnover Rate of Employees in West China | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Work-related Fatalities | 3 | 3 | 2 | |
| Work-related Fatalities Rate | % | 0.0037 | 0.0034 | 0.0022 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 6880.5 | 9317.5 | 11401 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Percentage of Employees Trained | % | 62.01 |
| Percentage of Trained Female Employees | % | 92.75 |
| Percentage of Trained Male Employees | % | 91.59 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Average Training Hours per Employee | hours | 111 |
| Total Training Hours of Anti-corruption | hours | 24180 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Number of Suppliers in Central China | 7496 | |
| Number of Suppliers in East China | 10418 | |
| Number of Suppliers in Mainland China | 43426 | |
| Number of Suppliers in North China | 8140 | |
| Number of Suppliers in Northeast China | 3479 | |
| Number of Suppliers in Overseas | 20 | |
| Number of Suppliers in South China | 5974 | |
| Number of Suppliers in West China | 7919 | |
| Number of Total Suppliers | 43446 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2024 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Total Number of Customer Complaints | 315000 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit |
|---|---|
| Number of Patents Granted | |
| Number of Patents Held |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Number of Anti-corruption Training Session | sessions |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Employees Participating in Volunteer Activities | 244463 | 244463 | 75237 | |
| Total Public Welfare Donations | million RMB | 8 | ||
| Total Social Investment | RMB | 21548000 | ||
| Total Volunteer Service Hours | hours | 327556 | 327556 |