2024 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Ammonia nitrogen | ton | 3.57 | 4.34 | 6.12 | 38 |
| Chemical Oxygen Demand (CODcr) | ton | 181.65 | 289.85 | 251.38 | 38 |
| NOx | ton | 28.74 | 13.58 | 19.77 | 38 |
| SO2 | ton | 3.9 | 0.54 | 0.85 | 38 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Emission of Category 1 | t CO2 | 248209.8 | 171488.81 | 34024.92 | 38 |
| Emission of Category 2 | t CO2 | 1167239.9 | 123237.8 | 137331.09 | 38 |
| Emission of Category 3 | t CO2 | 235788.2 | 617111.8 | 430312.52 | 38 |
| Greenhouse gas emission density | ton/output value of RMB 10000 | 0.17 | 0.12 | 0.38 | 38 |
| Total GHG emission | t CO2 | 1650237.9 | 911838.4 | 601668.53 | 38 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Other hazardous waste | ton | 422.59 | 521.07 | 736.66 | 38 |
| Pharmaceutical waste (HW02) and waste drugs (HW03) | ton | 460.33 | 566.96 | 943.83 | 38 |
| Total quantity of hazardous wastes | ton | 882.92 | 1088.03 | 1680.49 | 38 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of general wastes | kg/output value of RMB 10000 | 1.61 | 1.39 | 2.45 | 38 |
| General industrial wastes | ton | 36597.1 | 49560.28 | 51421.71 | 38 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Pledge to achieve a 15% reduction in hazardous waste discharge intensity and non-hazardous waste discharge intensity by 2030 compared to a 2023 baseline | percent reduction | 15 | 27 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Coal | ton | 1980 | 776.24 | 1450.16 | 38 |
| Comprehensive energy consumption | MWh | 419091.3 | 386462.06 | 209141.67 | 38 |
| Diesel | L | 1 | 38 | ||
| Gasoline | L | 1125789.78 | 821616.58 | 597094.43 | 38 |
| Natural gas | 10000 m³ | 54495.02 | 169526.18 | 107457.6 | 38 |
| Purchased steam | kWh, ton | 59819053.5 | 1993638.2 | 1821576.39 | 38 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Density of industrial wastewater | ton/output value of RMB 10000 | 1.15 | 1.02 | 1.41 | 38 |
| Industrial wastewater | ton | 2551382.96 | 3105269.2 | 2989953.65 | 38 |
| Water consumption | ton | 4525323.21 | 3917496.97 | 5693041.47 | 38 |
| Water consumption density | ton/output value of RMB 10000 | 2.01 | 1.71 | 2.39 | 38 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Pledge to achieve a 20% reduction in wastewater discharge intensity and water consumption intensity per unit of output value by 2030 compared to a 2023 baseline | percent reduction | 20 | 27 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Outsourced carton usage | 945 | 1095636.56 | 3297241.5 | 38 | |
| Packaging material by weight | ton | 22877.72 | 23801.11 | 23479.43 | 38 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employees by age group - Aged 30-50 | 5409 | 32 | |||
| Employees by age group - Over 50 | 1797 | 32 | |||
| Employees by age group - Under 30 | 20932 | 32 | |||
| Employees by educational background - Bachelor's degree | 10734 | 32 | |||
| Employees by educational background - Junior college | 8424 | 32 | |||
| Employees by educational background - Master's degree or higher | 916 | 32 | |||
| Employees by educational background - Technical secondary school or lower | 8064 | 32 | |||
| Employees by employment type - Full-time | 28138 | 32 | |||
| Employees by gender - Female | 16107 | 32 | |||
| Employees by gender - Male | 12031 | 32 | |||
| Employees by geographical region - Chinese Mainland | 28127 | 32 | |||
| Employees by geographical region - Foreigner | 11 | 32 | |||
| Employees by specialisation - Administrate | 3750 | 32 | |||
| Employees by specialisation - Finances | 843 | 32 | |||
| Employees by specialisation - Production | 6136 | 32 | |||
| Employees by specialisation - Sale | 5655 | 32 | |||
| Employees by specialisation - Technical | 11754 | 32 | |||
| Ethnic minority employees | 1098 | 32 | |||
| Female employees | 12031 | 32 | |||
| Female managers | 800 | 32 | |||
| Female senior management personnel | 50 | 32 | |||
| High school and below | headcount | 8879 | 8975 | 8980 | 39 |
| Junior college | headcount | 7176 | 8416 | 8424 | 39 |
| Number of employees aged 30–50 | headcount | 17767 | 20757 | 20932 | 39 |
| Number of employees aged 50 or above | headcount | 1527 | 1525 | 1709 | 39 |
| Number of employees below 30 | headcount | 4955 | 5766 | 5697 | 39 |
| Number of female employees | headcount | 9342 | 11971 | 12031 | 39 |
| Number of full-time employees | headcount | 24249 | 28034 | 28138 | 39 |
| Number of male employees | headcount | 14907 | 16777 | 16107 | 39 |
| Number of newly added employees by age - 30-50 | 894 | 32 | |||
| Number of newly added employees by age - Over 50 | 19 | 32 | |||
| Number of newly added employees by age - Under 30 | 1156 | 32 | |||
| Number of newly added employees by gender - Female | 1189 | 32 | |||
| Number of newly added employees by gender - Male | 880 | 32 | |||
| Number of part-time employees | headcount | 14 | 39 | ||
| Proportion of female employees | % | 42.76 | 32 | ||
| Signing rate of labor contract | 100% | 32 | |||
| Social insurance coverage of employees | 100% | 32 | |||
| Total employees | 28138 | 32 | |||
| Total new employees | 2069 | 32 | |||
| Total number of employees | headcount | 24249 | 28048 | 28138 | 39 |
| Undergraduate and above | headcount | 8194 | 10657 | 10734 | 39 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate | % | 12.55% | 12.49% | 10.36% | 39 |
| Number of employee turnover | headcount | 1 | 2990 | 39 | |
| Turnover rate of employees | % | 9.09% | 39 | ||
| Turnover rate of employees aged 30–50 | % | 12.13% | 13.26% | 9.26% | 39 |
| Turnover rate of employees aged 50 or above | % | 13.1% | 18.77% | 22.26% | 39 |
| Turnover rate of employees below 30 | % | 24.76% | 18.96% | 15.87% | 39 |
| Turnover rate of employees in Hong Kong, Macao and Taiwan | % | 0.39% | 0.39% | 39 | |
| Turnover rate of employees in foreign | % | 0.21% | 0.26% | 39 | |
| Turnover rate of female employees | % | 8.95% | 11.11% | 8.90% | 39 |
| Turnover rate of male employees | % | 12.96% | 12.68% | 10.97% | 39 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Total days lost due to work injuries | day | 711 | 2648 | 4046 | 39 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Safety drills | session | 193 | 276 | 320 | 39 |
| Safety-related training sessions | session | 771 | 900 | 932 | 39 |
| Total hours of safety-related training | hour | 1221501.9 | 1166616.08 | 1346380.2 | 39 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Female employees trained | headcount | 12402 | 9673 | 11594 | 39 |
| Male employees trained | headcount | 11082 | 10128 | 11756 | 39 |
| Middle management trained | headcount | 1473 | 1209 | 1147 | 39 |
| Participants of safety-related training | person-time | 122387 | 150072 | 83629 | 39 |
| Senior management trained | headcount | 194 | 123 | 144 | 39 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Average training hours for female employees | hour/headcount | 134.8 | 325 | 558.8 | 39 |
| Average training hours for male employees | hour/headcount | 159.93 | 203.6 | 219.6 | 39 |
| Average training hours of middle management | hour/headcount | 34.96 | 41.07 | 47.24 | 39 |
| The average training hours of senior management | hour/headcount | 44.1 | 68.96 | 57.6 | 39 |
| Total training hours of all staff | hour | 6372916.9 | 7962571 | 10284607.5 | 39 |
| Training hours of female employees | hour | 1671434.5 | 3143823.6 | 6479794.2 | 39 |
| Training hours of male employee | hour | 1765651.4 | 2317014.7 | 3534811.5 | 39 |
| Training hours of middle management | hour | 51499.7 | 49767.6 | 57453.39 | 39 |
| Training hours of senior management | hour | 8537.8 | 8484.06 | 8290.7 | 39 |
| Training hours per employee | hour/headcount | 322.8 | 284.36 | 357.57 | 39 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Central China supplier ratio | % | 0.21% | 6.39% | 6.66% | 39 |
| East China supplier ratio | % | 25.40% | 25.42% | 25.07% | 39 |
| Foreign supplier ratio | % | 0.21% | 0.26% | 39 | |
| Hong Kong, Macao and Taiwan, China supplier ratio | % | 0.39% | 0.39% | 39 | |
| North China supplier ratio | % | 7.05% | 6.22% | 6.19% | 39 |
| Northeast China supplier ratio | % | 3.77% | 5.71% | 5.84% | 39 |
| Northwest China supplier ratio | % | 5.31% | 5.07% | 4.49% | 39 |
| Number of suppliers | 6285 | 6663 | 7244 | 39 | |
| South China supplier ratio | % | 47.20% | 40.41% | 40.51% | 39 |
| Southwest China supplier ratio | % | 5.18% | 5.09% | 5.90% | 39 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Number of annual supplier audits | 2997 | 4677 | 4569 | 39 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of products sold or shipped subject to recalls for safety and health reasons | % | 0.002 | 39 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Complaint (involving 'product quality' and 'service quality') | time | 2307 | 2298 | 2616 | 39 |
| Percentage of customer complaint response | % | 100% | 100% | 100% | 39 |
| Total customer calls | time | 33329 | 29062 | 22552 | 39 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Consumer privacy protection training | session | 5 | 29 | 33 | 39 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Directors trained in anti-corruption training | headcount | 20 | 35 | 36 | 39 |
| Total hours of anti-corruption training for directors | hour | 24.5 | 117 | 54 | 39 |
| Total hours of anti-corruption training for employees | hour | 40705 | 9378.6 | 2731790 | 39 |
| Total trainees of anti-corruption training for employees | headcount | 10006 | 3455 | 17283 | 39 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|
| Donation and Article donation | RMB 10000 | 2611.6 | 2817.04 | 1729.94 | 39 |
| Number of volunteers | headcount | 1185 | 2892 | 952 | 39 |
| Volunteering hours | hour | 15707.32 | 13185.87 | 10144.4 | 39 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| NOâ‚“ Emissions | ton | 28.74 | 13.58 | 19.77 |
| SOâ‚“ Emissions | ton | 3.9 | 0.54 | 0.85 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | t CO2 | 248209.8 | 171488.81 | 34024.92 |
| Indirect Energy Emissions (Scope 2) | t CO2 | 1167239.9 | 123237.8 | 137331.09 |
| Total GHG Emissions | t CO2 | 1650237.9 | 911838.4 | 601668.53 |
| Total GHG Emissions Intensity (By Revenue) | ton/output value of RMB 10000 | 0.17 | 0.12 | 0.38 |
| Total Other Indirect Energy Emissions (Scope 3) | t CO2 | 235788.2 | 617111.8 | 430312.52 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 882.92 | 1088.03 | 1680.49 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | ton | 36597.1 | 49560.28 | 51421.71 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/output value of RMB 10000 | 1.61 | 1.39 | 2.45 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Percentage of Reduction in GHG Intensity Compared to Last Year | percent |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent reduction | 15 |
| Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent reduction | 15 |
| Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent reduction | 15 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Diesel Fuel Consumption | L | 1 | ||
| Gasoline Consumption | L | 1125789.78 | 821616.58 | 597094.43 |
| Natural Gas Consumption | 10000 m³ | 54495.02 | 169526.18 | 107457.6 |
| Purchased Steam | kWh | 1580513.72 | 11340462.64 | 1821576.39 |
| Total Energy Consumption | MWh | 419091.3 | 386462.06 | 209141.67 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Discharge of Industrial Wastewater | ton | 2551382.96 | 3105269.2 | 2989953.65 |
| Wastewater Discharge Intensity | ton/output value of RMB 10000 | 1.15 | 1.02 | 1.41 |
| Water Consumption | ton | 4525323.21 | 3917496.97 | 5693041.47 |
| Water Consumption Intensity (By Revenue) | ton/output value of RMB 10000 | 2.01 | 1.71 | 2.39 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit |
|---|---|
| Target Energy Consumption Reduction Percentage Compared to Last Year | percent reduction |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | percent reduction | 20 |
| Wastewater Reduction Percentage Compared to Last Year | percent reduction | 20 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Packaging Materials Consumed | ton | 22877.72 | 23801.11 | 23479.43 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | headcount | 10734 | ||
| Number of Below Junior College Employees | headcount | 8064 | ||
| Number of Employees Aged 30-50 | headcount | 17767 | 20757 | 20932 |
| Number of Employees Aged Above 50 | headcount | 1527 | 1525 | 1709 |
| Number of Employees Aged Below 30 | headcount | 4955 | 5766 | 5697 |
| Number of Employees in Mainland China | headcount | 28127 | ||
| Number of Employees in Overseas | headcount | 11 | ||
| Number of Female Employees | headcount | 9342 | 11971 | 12031 |
| Number of Full-time Employees | headcount | 24249 | 28034 | 28138 |
| Number of Male Employees | headcount | 14907 | 16777 | 16107 |
| Number of Master's Degree Employees | headcount | 916 | ||
| Number of New Employees | headcount | 2069 | ||
| Number of New Employees (Above 50) | headcount | 19 | ||
| Number of New Employees (Aged 30-50) | headcount | 894 | ||
| Number of New Employees (Aged Below 30) | headcount | 1156 | ||
| Number of New Employees (Female) | headcount | 1189 | ||
| Number of New Employees (Male) | headcount | 880 | ||
| Number of Part-time Employees | headcount | 14 | ||
| Number of Total Employees | headcount | 24249 | 28048 | 28138 |
| Percentage of Employees Aged 30-50 | % | 73.26 | 74.03 | 74.4 |
| Percentage of Employees Aged Above 50 | % | 6.3 | 5.44 | 6.07 |
| Percentage of Employees Aged Below 30 | % | 20.43 | 20.57 | 20.24 |
| Percentage of Female Employees | % | 38.53 | 42.7 | 42.76 |
| Percentage of Full-time Employees | % | 100 | 99.95 | 100 |
| Percentage of Male Employees | % | 61.47 | 59.8 | 57.24 |
| Percentage of Part-time Employees | % | 0.05 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 12.13 | 13.26 | 9.26 |
| Turnover Rate of Employees Aged Above 50 | % | 13.1 | 18.77 | 22.26 |
| Turnover Rate of Employees Aged Below 30 | % | 24.76 | 18.96 | 15.87 |
| Turnover Rate of Female Employees | % | 8.95 | 11.11 | 8.9 |
| Turnover Rate of Male Employees | % | 12.96 | 12.68 | 10.97 |
| Turnover Rate of Total Employees | % | 12.55 | 12.49 | 10.36 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 711 | 2648 | 4046 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Production Safety Emergency Drills | session | 193 | 276 | 320 |
| Total Hours of Safety Training for Employees | hour | 1221501.9 | 1166616.08 | 1346380.2 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 52.8 | 48.9 | 49.6 |
| Percentage of Trained Male Employees | % | 47.2 | 51.1 | 50.4 |
| Percentage of Trained Middle Management | % | 6.3 | 6.1 | 4.9 |
| Percentage of Trained Senior Management | % | 0.8 | 0.6 | 0.6 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour/headcount | 134.8 | 325 | 558.8 |
| Average Training Hours (Male) | hour/headcount | 159.93 | 203.6 | 219.6 |
| Average Training Hours (Middle Management) | hour/headcount | 34.96 | 41.07 | 47.24 |
| Average Training Hours (Senior Management) | hour/headcount | 44.1 | 68.96 | 57.6 |
| Average Training Hours per Employee | hour/headcount | 322.8 | 284.36 | 357.57 |
| Total Training Hours | hour | 6372916.9 | 7962571 | 10284607.5 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Suppliers in Central China | 13 | 426 | 483 | |
| Number of Suppliers in East China | 1597 | 1693 | 1817 | |
| Number of Suppliers in North China | 443 | 414 | 448 | |
| Number of Suppliers in Northeast China | 237 | 381 | 423 | |
| Number of Suppliers in Northwest China | 334 | 338 | 325 | |
| Number of Suppliers in South China | 2966 | 2693 | 2934 | |
| Number of Suppliers in Southwest China | 326 | 339 | 428 | |
| Number of Total Suppliers | 6285 | 6663 | 7244 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Recalled Products for Safety and Health Reasons | % | 0.002 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -0.39 | 13.86 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Number of Products and Service Related Complaints | time | 2307 | 2298 | 2616 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Average Anti-corruption Training Hours for Directors and Management | hour/person | 1.225 | 3.342857142857143 | 1.5 |
| Average Anti-corruption Training Hours for General Employees | hour/person | 4.07 | 2.715 | 158.08 |
| Number of Directors and Management Attendance for Anti-corruption Training | headcount | 20 | 35 | 36 |
| Number of General Employees Attendance for Anti-corruption Training | headcount | 10006 | 3455 | 17283 |
| Total Anti-corruption Training Hours for Directors and Management | hour | 24.5 | 117 | 54 |
| Total Hours of Anti-corruption Training | hour | 40729.5 | 9495.6 | 2731844 |
| Total Hours of Anti-corruption Training for Employees | hour | 40705 | 9378.6 | 2731790 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 | 2024 |
|---|---|---|---|---|
| Number of Registered Volunteers | headcount | 1185 | 2892 | 952 |
| Total Public Welfare Donations | RMB | 26116000 | 28170400 | 17299400 |
| Total Social Investment | RMB | 26116000 | 28170400 | 17299400 |
| Total Volunteer Service Hours | hour | 15707.32 | 13185.87 | 10144.4 |