Environmental, Social and Governance Report 2024

Company: HANG SENG BANK (11)
Year: 2024
Published: 2025-03-11
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Business travel (land and air) GHG emissions tonnes of CO2e 70.57 78.10 578.23 874.38 28, 70
GHG Emissions – Total Scope 1 and 2 (Hong Kong operations) tonnes of CO2e Decreased by 40.2% 27
GHG emissions per FTE from Scope 1 tonnes of CO2e / FTE 0.01 0.01 0.02 0.02 28, 70
GHG emissions per FTE from Scope 2 tonnes of CO2e / FTE 2.04 2.02 1.96 1.77 28, 70
GHG emissions per FTE from Scope 3 tonnes of CO2e / FTE 0.01 0.01 0.08 0.13 28, 70
GHG emissions per sq. ft. tonnes of CO2e / sq. ft. 0.01 0.01 0.01 0.01 28, 70
Mobile combustion GHG emissions tonnes of CO2e 42.97 39.41 51.11 37.33 28, 70
Purchased electricity GHG emissions tonnes of CO2e 15967.65 14979.99 13546.55 12242.25 28, 70
Scope 1 GHG emissions tonnes of CO2e 70.16 100.58 137.87 116.55 28, 70
Scope 2 GHG emissions tonnes of CO2e 15973.04 14992.89 13565.13 12258.69 28, 70
Scope 3 GHG emissions tonnes of CO2e 70.57 78.10 578.23 874.38 28, 70
Stationary combustion GHG emissions tonnes of CO2e 27.19 61.17 86.76 79.22 28, 70
Total GHG emissions tonnes of CO2e 16113.77 15171.57 14281.23 13249.62 28, 70
Total GHG emissions per FTE tonnes of CO2e / FTE 2.06 2.04 2.06 1.92 28, 70
Towngas GHG emissions tonnes of CO2e 5.39 12.90 18.58 16.44 28, 70

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Waste collected for recycling tonnes 354.42 317.16 222.13 190.19 28, 71
Waste disposed per FTE tonnes / FTE 0.03 0.03 0.03 0.05 28, 71
Waste disposed to landfill tonnes 264.42 214.49 199.40 340.75 28, 71

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2030 Report Pages
GHG Emissions – Total Scope 1 and 2 (Hong Kong operations) 2030 Target tonnes of CO2e Decrease of 30% 27

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2024 Report Pages
Waste Diversion (Headquarters Building, Mong Kok Office Building, Hang Seng Tower and branches in Hong Kong) % Diverted 35.8% of waste away from landfill 27
Waste Reduction (Headquarters Building, Mong Kok Office Building, Hang Seng Tower and branches in Hong Kong) % Reduced 51.3% of the total waste 27

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Direct energy consumption: gas and diesel kWh in 000s 137.67 312.66 448.00 409.29 70
Direct: gas and diesel energy consumption kWh in 000s 409.29 28
Electricity Consumption (Hong Kong operations) kWh in 000s Decreased by 26.3% 27
Energy consumption per FTE kWh in 000s / FTE 3.75 3.82 3.75 3.50 28, 70
Energy consumption per sq. ft. kWh in 000s / sq. ft. 0.02 0.02 0.03 0.02 28, 70
Indirect electricity consumption kWh in 000s 23832.18 28
Indirect energy consumption: electricity kWh in 000s 29154.51 28037.15 25524.09 23832.18 70
Total energy consumption kWh in 000s 29292.18 28349.81 25972.09 24241.47 28, 70

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 2024 Report Pages
Total water consumption m3, m³ 73214.00 68924.00 54152.00 51718.36 28, 71
Water Consumption (Hong Kong operations) m³ Decreased by 34.6% 27
Water consumption per FTE m3 / FTE, m³ / FTE 9.36 9.30 7.81 7.48 28, 71

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2030 Report Pages
Electricity Consumption (Hong Kong operations) 2030 Target kWh in 000s Decrease of 30% 27

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2030 Report Pages
Water Consumption (Hong Kong operations) 2030 Target m³ Decrease of 24% 27

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2021 2022 2023 2024 Report Pages
Paper Consumption (Hong Kong operations) tonnes Decreased by 36.6% 27
Total paper consumption tonnes 1401.00 1447.00 1224.00 1216.77 28, 71

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
Average age of employees - Clerical/blue-collar years 37 39 38 38 73
Average age of employees - Executive years 40 40 40 40 73
Average age of employees - Officer years 37 38 38 38 73
Average age of employees - Overall years 38 39 39 39 73
Average years of service - Clerical/blue-collar years 10 12 10 10 73
Average years of service - Executive years 9 9 9 9 73
Average years of service - Officer years 11 11 11 11 73
Average years of service - Overall years 10 10 10 10 73
Headcount by Global Career Band - Band 3 - Female %, headcount 1.2 73
Headcount by Global Career Band - Band 3 - Grand Total %, headcount 2.4 73
Headcount by Global Career Band - Band 3 - Male %, headcount 1.2 73
Headcount by Global Career Band - Band 4 - Female %, headcount 6.5 73
Headcount by Global Career Band - Band 4 - Grand Total %, headcount 13 73
Headcount by Global Career Band - Band 4 - Male %, headcount 6.5 73
Headcount by Global Career Band - Band 5 - Female %, headcount 15.7 73
Headcount by Global Career Band - Band 5 - Grand Total %, headcount 2160 73
Headcount by Global Career Band - Band 5 - Male %, headcount 15.6 73
Headcount by Global Career Band - Band 6 - Female %, headcount 1708 73
Headcount by Global Career Band - Band 6 - Grand Total %, headcount 38.9 73
Headcount by Global Career Band - Band 6 - Male %, headcount 981 73
Headcount by Global Career Band - Band 7 - Female %, headcount 8.4 73
Headcount by Global Career Band - Band 7 - Grand Total %, headcount 13.2 73
Headcount by Global Career Band - Band 7 - Male %, headcount 4.8 73
Headcount by Global Career Band - Band 8 - Female %, headcount 0.1 73
Headcount by Global Career Band - Band 8 - Grand Total %, headcount 0.6 73
Headcount by Global Career Band - Band 8 - Male %, headcount 36 73
Headcount by Global Career Band - Grand Total %, headcount 100 73
Headcount by Global Career Band - Grand Total - Female %, headcount 57 73
Headcount by Global Career Band - Grand Total - Male %, headcount 43 73
Headcount by Global Career Band - Managing Director - Female %, headcount 0.4 73
Headcount by Global Career Band - Managing Director - Grand Total %, headcount 39 73
Headcount by Global Career Band - Managing Director - Male %, headcount 0.2 73
New hires, Clerical/blue-collar, Female 134 74
New hires, Clerical/blue-collar, Male 119 74
New hires, Executive, Female 177 74
New hires, Executive, Male 161 74
New hires, Female, 30 to 39 190 74
New hires, Female, 40 to 49 63 74
New hires, Female, 50 to 59 33 74
New hires, Female, 60 or above 4 74
New hires, Female, Below 30 227 74
New hires, Grand total 1000 74
New hires, Male, 30 to 39 212 74
New hires, Male, 40 to 49 78 74
New hires, Male, 50 to 59 11 74
New hires, Male, 60 or above 2 74
New hires, Male, Below 30 180 74
New hires, Officer, Female 206 74
New hires, Officer, Male 203 74
New hires, Total, Female 517 74
New hires, Total, Male 483 74
Number of clerical/blue-collar staff by gender - Female 976 691 635 587 72
Number of clerical/blue-collar staff by gender - Male 525 353 391 370 72
Number of employees aged 30 to 39 2769 2626 2664 2737 72
Number of employees aged 40 to 49 1750 1679 1624 1660 72
Number of employees aged 50 to 59 1197 1208 1218 1243 72
Number of employees aged 60 or above 63 70 75 76 72
Number of employees below 30 years old 1850 1437 1339 1193 72
Number of employees by gender - Female 4387 4053 3965 3936 72
Number of employees by gender - Male 3242 2967 2955 2973 72
Number of executives by gender - Female 1441 1505 1545 1641 72
Number of executives by gender - Male 1439 1498 1552 1622 72
Number of full-time contract staff by gender - Female 31 35 39 39 72
Number of full-time contract staff by gender - Male 41 39 40 39 72
Number of full-time permanent staff by gender - Female 4352 4013 3924 3896 72
Number of full-time permanent staff by gender - Male 3200 2927 2915 2933 72
Number of officers by gender - Female 1970 1857 1785 1708 72
Number of officers by gender - Male 1278 1116 1012 981 72
Number of part-time staff by gender - Female 4 5 2 1 72
Number of part-time staff by gender - Male 1 1 1 72
Percentage of all employees in Hong Kong by nationality - Australian % 0.2 0.2 0.2 0.2 72
Percentage of all employees in Hong Kong by nationality - British % 0.7 0.7 0.6 0.5 72
Percentage of all employees in Hong Kong by nationality - Canadian % 0.4 0.3 0.3 0.4 72
Percentage of all employees in Hong Kong by nationality - Chinese % 98.0 98.2 98.4 98.3 72
Percentage of executives in Hong Kong by nationality - Australian % 0.6 0.4 0.4 0.4 72
Percentage of executives in Hong Kong by nationality - British % 2.4 1.1 0.9 0.8 72
Percentage of executives in Hong Kong by nationality - Canadian % 1.2 0.6 0.6 0.7 72
Percentage of executives in Hong Kong by nationality - Chinese % 93.4 97.1 97.4 97.4 72
Share of Women in Management Positions in Revenue-Generating Functions - Band 3 %, headcount 2 73
Share of Women in Management Positions in Revenue-Generating Functions - Band 4 %, headcount 145 73
Share of Women in Management Positions in Revenue-Generating Functions - Band 5 %, headcount 33.2 73
Share of Women in Management Positions in Revenue-Generating Functions - Managing Director %, headcount 0.5 73
Share of Women in Management Positions in Revenue-Generating Functions - Total %, headcount 665 73
Total number of employees 7629 7020 6920 6909 72
Total turnover, Female, 30 to 39, Headcount 178 74
Total turnover, Female, 40 to 49, Headcount 99 74
Total turnover, Female, 50 to 59, Headcount 75 74
Total turnover, Female, 60 or above, Headcount 49 74
Total turnover, Female, Below 30, Headcount 146 74
Total turnover, Female, Total Headcount 547 74
Total turnover, Grand Total Headcount 1014 74
Total turnover, Male, 30 to 39, Headcount 210 74
Total turnover, Male, 40 to 49, Headcount 68 74
Total turnover, Male, 50 to 59, Headcount 32 74
Total turnover, Male, 60 or above, Headcount 32 74
Total turnover, Male, Below 30, Headcount 125 74
Total turnover, Male, Total Headcount 467 74

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 2023 2024 Report Pages
New hire rate % 14.4 74
Total turnover, Female, 30 to 39, Turnover rate % 2.5 74
Total turnover, Female, 40 to 49, Turnover rate % 1.4 74
Total turnover, Female, 50 to 59, Turnover rate % 1.1 74
Total turnover, Female, 60 or above, Turnover rate % 0.7 74
Total turnover, Female, Below 30, Turnover rate % 2.1 74
Total turnover, Female, Total Turnover rate % 7.8 74
Total turnover, Grand Total Turnover rate % 14.6 74
Total turnover, Male, 30 to 39, Turnover rate % 3.0 74
Total turnover, Male, 40 to 49, Turnover rate % 1.0 74
Total turnover, Male, 50 to 59, Turnover rate % 0.5 74
Total turnover, Male, 60 or above, Turnover rate % 0.5 74
Total turnover, Male, Below 30, Turnover rate % 1.8 74
Total turnover, Male, Total Turnover rate % 6.8 74
Voluntary Turnover Headcount (Female, 30 to 39) 267 336 265 173 75
Voluntary Turnover Headcount (Female, 40 to 49) 122 141 121 85 75
Voluntary Turnover Headcount (Female, 50 to 59) 62 72 89 60 75
Voluntary Turnover Headcount (Female, 60 or above) 47 36 1 75
Voluntary Turnover Headcount (Female, Below 30) 286 286 209 144 75
Voluntary Turnover Headcount (Female, Total) 784 871 684 463 75
Voluntary Turnover Headcount (Grand total) 1540 1703 1291 877 75
Voluntary Turnover Headcount (Male, 30 to 39) 296 356 227 203 75
Voluntary Turnover Headcount (Male, 40 to 49) 84 124 102 64 75
Voluntary Turnover Headcount (Male, 50 to 59) 46 41 52 26 75
Voluntary Turnover Headcount (Male, 60 or above) 53 42 4 1 75
Voluntary Turnover Headcount (Male, Below 30) 276 269 222 120 75
Voluntary Turnover Headcount (Male, Total) 755 832 607 414 75
Voluntary Turnover Rate (Female, 30 to 39) % 3.4 4.6 3.8 2.5 75
Voluntary Turnover Rate (Female, 40 to 49) % 1.6 1.9 1.7 1.2 75
Voluntary Turnover Rate (Female, 50 to 59) % 0.8 1.0 1.2 0.8 75
Voluntary Turnover Rate (Female, 60 or above) % 0.6 0.5 0.0 0.0 75
Voluntary Turnover Rate (Female, Below 30) % 3.6 3.9 3.0 2.0 75
Voluntary Turnover Rate (Female, Total) % 10.0 11.9 9.7 6.5 75
Voluntary Turnover Rate (Grand total) % 20.2 23.2 18.3 12.4 75
Voluntary Turnover Rate (Male, 30 to 39) % 3.8 4.8 3.2 2.9 75
Voluntary Turnover Rate (Male, 40 to 49) % 1.6 1.7 1.4 0.9 75
Voluntary Turnover Rate (Male, 50 to 59) % 0.6 0.6 0.7 0.4 75
Voluntary Turnover Rate (Male, 60 or above) % 0.7 0.6 0.1 0.0 75
Voluntary Turnover Rate (Male, Below 30) % 3.5 3.7 3.2 1.7 75
Voluntary Turnover Rate (Male, Total) % 10.2 11.3 8.6 5.9 75
Voluntary turnover, Clerical/blue-collar, Headcount 170 74
Voluntary turnover, Clerical/blue-collar, Turnover rate % 2.5 74
Voluntary turnover, Executive, Headcount 326 74
Voluntary turnover, Executive, Turnover rate % 4.7 74
Voluntary turnover, Officer, Headcount 381 74
Voluntary turnover, Officer, Turnover rate % 5.5 74

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Direct GHG Emissions (Scope 1) tonnes of CO2e 70.16 100.58 137.87 116.55
GHG Emissions from Purchased Electricity tonnes of CO2e 15967.65 14979.99 13546.55 12242.25
GHG Emissions from Towngas tonnes of CO2e 5.39 12.9 18.58 16.44
Indirect Energy Emissions (Scope 2) tonnes of CO2e 15973.04 14992.89 13565.13 12258.69
Mobile Combustion Emissions tonnes of CO2e 42.97 39.41 51.11 37.33
Scope 1 GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 0.01 0.01 0.02 0.02
Scope 2 GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 2.04 2.02 1.96 1.77
Scope 3 GHG Emissions (Business Travel) tonnes of CO2e 70.57 78.1 578.23 874.38
Scope 3 GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 0.01 0.01 0.08 0.13
Stationary Combustion Emissions tonnes of CO2e 27.19 61.17 86.76 79.22
Total GHG Emissions tonnes of CO2e 16113.77 15171.57 14281.23 13249.62
Total GHG Emissions Intensity (By Area) tonnes of CO2e / sq. ft. 0.01 0.01 0.01 0.01
Total GHG Emissions Intensity (By FTE) tonnes of CO2e / FTE 2.06 2.04 2.06 1.92
Total Other Indirect Energy Emissions (Scope 3) tonnes of CO2e 70.57 78.1 578.23 874.38

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Non-Hazardous Waste Landfilling tonnes 264.42 214.49 199.4 340.75
Total Non-Hazardous Waste Intensity (By FTE) tonnes / FTE 0.03 0.03 0.03 0.05

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2018 percent 30
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 percent 30
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2020 percent 30
Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2021 percent 30

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2024
Non-Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 51.3

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Energy Consumption Intensity (By Area) kWh in 000s / sq. ft. 0.02 0.02 0.03 0.02
Energy Consumption Intensity (By FTE) kWh in 000s / FTE 3.75 3.82 3.75 3.5
Total Direct Energy Consumption kWh in 000s 137.67 312.66 448 409.29
Total Energy Consumption kWh in 000s 29292.18 28349.81 25972.09 24241.47
Total Indirect Energy Consumption kWh in 000s 29154.51 28037.15 25524.09 23832.18

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023 2024
Water Consumption m³ 73214 68924 54152 51718.36
Water Consumption Intensity (By Revenue) m³ / FTE 9.36 9.3 7.81 7.48

Description of energy use efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Target Electricity Usage Reduction Percentage by 2030 Compared to 2021 % 30

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Standard Indicator Unit 2030
Target Water Consumption Reduction Percentage Compared to Last Year % 24

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2021 2022 2023 2024
Packaging Material Consumption (Paper) tonnes 1401 1447 1224 1216.77

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Number of Contractors 72 74 79 78
Number of Contractors (Female) 31 35 39 39
Number of Contractors (Male) 41 39 40 39
Number of Employees Aged 30-50 4519 4305 4288 4397
Number of Employees Aged 30-50 (Female) None None None None
Number of Employees Aged 30-50 (Male) None None None None
Number of Employees Aged Above 50 1260 1278 1293 1319
Number of Employees Aged Above 50 (Female) None None None None
Number of Employees Aged Above 50 (Male) None None None None
Number of Employees Aged Below 30 1850 1437 1339 1193
Number of Employees Aged Below 30 (Female) None None None None
Number of Employees Aged Below 30 (Male) None None None None
Number of Female Employees 4387 4053 3965 3936
Number of Full-time Employees 7552 7014 6938 6907
Number of Full-time Employees (Female) 4352 4013 3924 3896
Number of Full-time Employees (Male) 3241 2966 2955 2933
Number of Male Employees 3242 2967 2955 2973
Number of New Employees None None None 1000
Number of New Employees (Above 50) 50
Number of New Employees (Aged 30-50) 543
Number of New Employees (Aged Below 30) 407
Number of New Employees (Female) 517
Number of New Employees (Male) 483
Number of Part-time Employees 5 6 2 2
Number of Part-time Employees (Female) 4 5 2 1
Number of Part-time Employees (Male) 1 1 1
Number of Total Employees 7629 7020 6920 6909
Percentage of Employees Aged 30-50 % 59.2 61.4 62 63.6
Percentage of Employees Aged Above 50 % 16.5 18.2 18.7 19.1
Percentage of Employees Aged Below 30 % 24.2 20.5 19.3 17.3
Percentage of Female Employees % 57.5 57.7 57.3 57
Percentage of Full-time Employees % 99 99.9 100 100
Percentage of Male Employees % 42.5 42.3 42.7 43
Percentage of New Employees % 14.5
Percentage of Part-time Employees % 0.1 0.1

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022 2023 2024
Turnover Rate of Employees Aged 30-50 % 12 13 10.1 7.9
Turnover Rate of Employees Aged Above 50 % 1.1 2.6 2 2.8
Turnover Rate of Employees Aged Below 30 % 7.1 7.6 6.2 3.9
Turnover Rate of Female Employees % 10 11.9 9.7 7.8
Turnover Rate of Male Employees % 10.2 11.3 8.6 6.8
Turnover Rate of Total Employees % 20.2 23.2 18.3 14.6