Environmental, Social and Governance Report 2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Decrease in CO2e emission from paper usage compared to last year | 17% | 8 | ||
| Scope 1 greenhouse gas emissions (Direct emissions) | kg of CO2e | NA | 10 | |
| Scope 2 greenhouse gas emissions (Indirect emissions from purchase and use of electricity) | kg of CO2e | 93381 | 10 | |
| Scope 3 greenhouse gas emissions (Other indirect emissions from consumption of paper) | kg of CO2e | 6672 | 10 | |
| Total greenhouse gas emissions (Group) | kg of CO2e | 100053 | 10 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| CO2e emission from paper usage | kg | 8016 | 6672 | 8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| A3 paper used in offices | tonnes | 0.015 | 8 | |
| A4 paper used in offices | tonnes | 1.38 | 8 | |
| Total paper used in offices (A4 and A3) | tonnes | 1.67 | 1.39 | 8 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Indirect energy consumption of power | MWh | 137 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Workforce by age (30–50) | persons (47%), persons (50%) | 27 | 27 | 14 |
| Workforce by age (Over 50) | persons (43%), persons (47%) | 27 | 23 | 14 |
| Workforce by age (Under 30) | persons (6%), persons (7%) | 4 | 4 | 14 |
| Workforce by gender (Female) | persons (35%), persons (36%) | 21 | 19 | 14 |
| Workforce by gender (Male) | persons (64%), persons (65%) | 37 | 35 | 14 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | 2024 | Report Pages |
|---|---|---|---|---|
| Turnover rate by age (30–50) | persons (17%), persons (5%) | 14 | 4 | 14 |
| Turnover rate by age (Over 50) | persons (10%), persons (6%) | 5 | 7 | 14 |
| Turnover rate by age (Retained employees) | persons (73%), persons (75%) | 58 | 54 | 14 |
| Turnover rate by age (Under 30) | persons (10%), persons (4%) | 3 | 7 | 14 |
| Turnover rate by gender (Female) | persons (15%), persons (20%) | 16 | 11 | 14 |
| Turnover rate by gender (Male) | persons (10%), persons (7%) | 6 | 7 | 14 |
| Turnover rate by gender (Retained employees) | persons (73%), persons (75%) | 58 | 54 | 14 |
| Turnover rate for female (Female employees left) | persons (27%), persons (42%) | 6 | 8 | 14 |
| Turnover rate for female (Stayed female employees) | persons (58%), persons (73%) | 16 | 11 | 14 |
| Turnover rate for male (Male employees left) | persons (16%), persons (20%) | 6 | 7 | 14 |
| Turnover rate for male (Stayed male employees) | persons (80%), persons (84%) | 31 | 28 | 14 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022/2023 | 2023/2024 | Report Pages |
|---|---|---|---|---|
| Female Employees joined training | 22% | 23% | 17 | |
| General staff joined training | 65% | 67% | 17 | |
| Male Employees joined training | 78% | 77% | 17 | |
| Senior management joined training | 35% | 33% | 17 | |
| Staff joined internal training | 56% | 47% | 17 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022/2023 | 2023/2024 | Report Pages |
|---|---|---|---|---|
| Average hours that female staff participated | hours | 5 | 4.1 | 17 |
| Average hours that male staff participated | hours | 10 | 7.4 | 17 |
| Average hours that staff participated | hours | 8.5 | 6.3 | 17 |
| Average hours that the general staff participated | hours | 7 | 5.3 | 17 |
| Average hours that the senior management participated | hours | 14.4 | 9.7 | 17 |
| Total hours that female staff participated | hours | 132 | 99 | 17 |
| Total hours that male staff participated | hours | 468 | 327 | 17 |
| Total hours that the general staff participated | hours | 398 | 290 | 17 |
| Total hours that the senior management participated | hours | 202 | 136 | 17 |
| Total internal training hours provided | hours | 600 | 426 | 17 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2024 | Report Pages |
|---|---|---|---|
| Percentage of existing customers receiving electronic statements | 60% | 8 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Indirect Energy Emissions (Scope 2) | kg of CO2e | 93381 |
| Total GHG Emissions | kg of CO2e | 100053 |
| Total Other Indirect Energy Emissions (Scope 3) | kg of CO2e | 6672 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Paper Waste | tonnes | 1.67 | 1.395 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Indirect Energy Consumption | MWh | 137 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Number of Employees Aged 30-50 | persons | 27 | 27 |
| Number of Employees Aged Above 50 | persons | 27 | 23 |
| Number of Employees Aged Below 30 | persons | 4 | 4 |
| Number of Female Employees | persons | 21 | 19 |
| Number of Male Employees | persons | 37 | 35 |
| Number of Total Employees | persons | 58 | 54 |
| Percentage of Employees Aged 30-50 | % | 47 | 50 |
| Percentage of Employees Aged Above 50 | % | 47 | 43 |
| Percentage of Employees Aged Below 30 | % | 6 | 7 |
| Percentage of Female Employees | % | 36 | 35 |
| Percentage of Male Employees | % | 64 | 65 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 | 2024 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 17 | 5 |
| Turnover Rate of Employees Aged Above 50 | % | 6 | 10 |
| Turnover Rate of Employees Aged Below 30 | % | 4 | 10 |
| Turnover Rate of Female Employees | % | 20 | 15 |
| Turnover Rate of Male Employees | % | 7 | 10 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022/2023 | 2023/2024 |
|---|---|---|---|
| Percentage of Trained Female Employees | % | 22 | 23 |
| Percentage of Trained General Employees | % | 65 | 67 |
| Percentage of Trained Male Employees | % | 78 | 77 |
| Percentage of Trained Senior Management | % | 35 | 33 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022/2023 | 2023/2024 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 5 | 4.1 |
| Average Training Hours (General Staff) | hours | 7 | 5.3 |
| Average Training Hours (Male) | hours | 10 | 7.4 |
| Average Training Hours (Senior Management) | hours | 14.4 | 9.7 |
| Average Training Hours per Employee | hours | 8.5 | 6.3 |
| Total Training Hours | hours | 600 | 426 |