Environmental, Social and Governance Report 2023/2024
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022/23 | 2023/24 | Report Pages |
|---|---|---|---|---|
| Nitrogen oxides (NOx) emissions | tonnes | 0.649 | 0.556 | 134 |
| Particulate matter (PM) emissions | tonnes | 0.00017 | 0.0002 | 134 |
| Sulphur oxides (SOx) emissions | tonnes | 0.003 | 0.003 | 134 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017/18 | 2018/19 | 2019/20 | 2020/21 | 2021/22 | 2022/23 | 2023/24 | 2029/30 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| GHG emission intensity | % | -5 | 101 | |||||||
| GHG emission intensity % change | % | -4 | -6 | -8 | -16 | -24 | -25 | -29 | 106 | |
| Scope 1 Direct emissions | tonnes CO2e | 8618 | 8230 | 134 | ||||||
| Scope 2 Indirect emissions | tonnes CO2e | 36352 | 35266 | 134 | ||||||
| Total GHG emissions | tonnes CO2e | 44970 | 43496 | 134 | ||||||
| Total GHG emissions intensity | tCO2e/HKD million revenue | 15.7 | 14.8 | 134 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022/23 | 2023/24 | Report Pages |
|---|---|---|---|---|
| Recycled cardboard | tonnes | 178 | 175 | 134 |
| Recycled food waste | tonnes | 189 | 173 | 134 |
| Recycled waste cooking oil | m3 | 181 | 191 | 134 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017/18 | 2018/19 | 2019/20 | 2020/21 | 2021/22 | 2022/23 | 2023/24 | 2029/30 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| Electricity consumption - CFPP | thousand kWh | 5640665 | 5437128 | 133 | ||||||
| Electricity consumption - Fairwood Bakery | thousand kWh | 688191 | 635564 | 133 | ||||||
| Electricity consumption - Headquarters | thousand kWh | 486426 | 464864 | 133 | ||||||
| Electricity consumption - Restaurant outlets | thousand kWh | 69328977 | 66073058 | 133 | ||||||
| Energy intensity % change from 2016/17 | % | -3 | -5 | -8 | 2 | -8 | -12 | -18 | 110 | |
| Energy use intensity | % | -8 | 101 | |||||||
| Energy/water/greenhouse gas intensity calculation denominator | billion HKD | 2.87 | 2.95 | 135 | ||||||
| Gaseous fuel consumption - CFPP | thousand kWh | 3123055 | 2911264 | 133 | ||||||
| Gaseous fuel consumption - Restaurant outlets | thousand kWh | 41811431 | 39996212 | 133 | ||||||
| Petrol gas energy consumption - Headquarters | thousand kWh | 53457 | 45335 | 133 | ||||||
| Total electricity consumption | thousand kWh | 76144259 | 72610614 | 133 | ||||||
| Total energy consumption | thousand kWh | 121132202 | 115563425 | 133 | ||||||
| Total energy consumption - CFPP | thousand kWh | 8763720 | 8348392 | 133 | ||||||
| Total energy consumption - Fairwood Bakery | thousand kWh | 688191 | 635564 | 133 | ||||||
| Total energy consumption - Headquarters | thousand kWh | 539883 | 510199 | 133 | ||||||
| Total energy consumption - Restaurant outlets | thousand kWh | 111140408 | 106069270 | 133 | ||||||
| Total energy intensity | thousand kWh / HKD million revenue | 42196 | 39195 | 133 | ||||||
| Total energy intensity - CFPP | thousand kWh / HKD million revenue | 3053 | 2831 | 133 | ||||||
| Total energy intensity - Fairwood Bakery | thousand kWh / HKD million revenue | 240 | 216 | 133 | ||||||
| Total energy intensity - Headquarters | thousand kWh / HKD million revenue | 188 | 173 | 133 | ||||||
| Total energy intensity - Restaurant outlets | thousand kWh / HKD million revenue | 38715 | 35975 | 133 | ||||||
| Total gaseous fuel consumption | thousand kWh | 44934486 | 42907476 | 133 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2017/18 | 2018/19 | 2019/20 | 2020/21 | 2021/22 | 2022/23 | 2023/24 | 2029/30 | Report Pages |
|---|---|---|---|---|---|---|---|---|---|---|
| Total water consumption intensity | m3/HKD million revenue | 465 | 420 | 134 | ||||||
| Total water consumption intensity - Central Food Processing Plant (CFPP) | m3/HKD million revenue | 30 | 29 | 134 | ||||||
| Total water consumption intensity - Fairwood Bakery | m3/HKD million revenue | 0.3 | 0.3 | 134 | ||||||
| Total water consumption intensity - Headquarters | m3/HKD million revenue | 0.1 | 0.1 | 134 | ||||||
| Total water consumption intensity - Restaurant outlets | m3/HKD million revenue | 434 | 391 | 134 | ||||||
| Total water usage | m3 | 1333349 | 1238248 | 134 | ||||||
| Water consumption intensity | % | -10 | 101 | |||||||
| Water consumption intensity % change | % | -1 | -3 | -18 | -24 | -18 | -24 | -30 | 111 | |
| Water usage - Central Food Processing Plant (CFPP) | m3 | 86131 | 84741 | 134 | ||||||
| Water usage - Fairwood Bakery | m3 | 934 | 748 | 134 | ||||||
| Water usage - Headquarters | m3 | 236 | 231 | 134 | ||||||
| Water usage - Restaurant outlets | m3 | 1246048 | 1152528 | 134 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022/23 | 2023/24 | Report Pages |
|---|---|---|---|---|
| Environmentally preferable materials (e.g. compostable, paper/wood-based) | tonnes | 293 | 876 | 134 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022/23 | 2023/24 | 2025 | Report Pages |
|---|---|---|---|---|---|
| Number of employees aged 30-50 in Hong Kong | employees | 2067 | 73 | ||
| Number of employees aged 30–50 (Hong Kong) | 2092 | 2067 | 136 | ||
| Number of employees aged 51 or above in Hong Kong | employees | 2170 | 73 | ||
| Number of employees aged under 30 in Hong Kong | employees | 632 | 73 | ||
| Number of employees by geographical region: Hong Kong | 4681 | 4869 | 136 | ||
| Number of employees in Hong Kong | employees | 4869 | 73 | ||
| Number of employees over 50 years old (Hong Kong) | 1978 | 2170 | 136 | ||
| Number of employees under 30 years old (Hong Kong) | 611 | 632 | 136 | ||
| Number of ethnic minority employees (Hong Kong) | 295 | 282 | 136 | ||
| Number of female employees (Hong Kong) | 3452 | 3605 | 136 | ||
| Number of female employees in Hong Kong | employees | 3605 | 73 | ||
| Number of frontline and general staff employees (Hong Kong) | 2647 | 2793 | 136 | ||
| Number of frontline and general staff in Hong Kong | employees | 2793 | 73 | ||
| Number of full-time employees (Hong Kong) | 2812 | 2758 | 136 | ||
| Number of local employees (Hong Kong) | 4386 | 4587 | 136 | ||
| Number of male employees (Hong Kong) | 1229 | 1264 | 136 | ||
| Number of male employees in Hong Kong | employees | 1264 | 73 | ||
| Number of middle management employees (Hong Kong) | 2003 | 2041 | 136 | ||
| Number of middle management in Hong Kong | employees | 2041 | 73 | ||
| Number of part-time employees (Hong Kong) | 1869 | 2111 | 136 | ||
| Number of restaurant outlets | outlets | 157 | 158 | 135 | |
| Number of senior management employees (Hong Kong) | 31 | 35 | 136 | ||
| Number of senior management in Hong Kong | employees | 35 | 73 | ||
| Target smoking prevalence rate in Hong Kong | % | 7.8 | 90 | ||
| Total number of employees (Hong Kong) | 4681 | 4869 | 136 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022/23 | 2023/24 | Report Pages |
|---|---|---|---|---|
| Average monthly staff turnover rate (Hong Kong) | 6.1% | 6.4% | 136 | |
| Average monthly staff turnover rate by geographical region: Hong Kong | 6.1% | 6.4% | 136 | |
| Average monthly staff turnover rate for employees aged 30–50 (Hong Kong) | 5.1% | 4.7% | 136 | |
| Average monthly staff turnover rate for employees over 50 years old (Hong Kong) | 5.5% | 5.5% | 136 | |
| Average monthly staff turnover rate for employees under 30 years old (Hong Kong) | 11.0% | 14.8% | 136 | |
| Average monthly staff turnover rate for ethnic minority employees (Hong Kong) | 6.7% | 4.9% | 136 | |
| Average monthly staff turnover rate for female employees (Hong Kong) | 5.6% | 5.6% | 136 | |
| Average monthly staff turnover rate for local employees (Hong Kong) | 6.1% | 6.5% | 136 | |
| Average monthly staff turnover rate for male employees (Hong Kong) | 7.5% | 8.5% | 136 | |
| Voluntary employee turnover rate in Hong Kong | % | 6.4 | 73 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021/22 | 2022/23 | 2023/24 | Report Pages |
|---|---|---|---|---|---|
| Change in number of work-related injuries compared to previous year | -17 | 90 | |||
| Total number of work-related injuries | 110 | 90 | |||
| Work-related injuries (Hong Kong) | 153 | 127 | 110 | 137 |
Lost days due to work injury.
| Indicator | Unit | 2021/22 | 2022/23 | 2023/24 | Report Pages |
|---|---|---|---|---|---|
| Change in work days lost due to work-related injuries compared to previous year | days | -82 | 90 | ||
| Lost days due to work injuries (Hong Kong) | 7531 | 5294 | 5212 | 137 | |
| Number of work days lost due to work-related injuries | days | 5212 | 90 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023/24 | Report Pages |
|---|---|---|---|
| Average hours of training by employment category - Frontline and general staff (Hong Kong) | Hours | 7.2 | 137 |
| Average hours of training by employment category - Middle management (Hong Kong) | Hours | 12.8 | 137 |
| Average hours of training by employment category - Senior management (Hong Kong) | Hours | 4.3 | 137 |
| Average hours of training by gender - Female (Hong Kong) | Hours | 9.1 | 137 |
| Average hours of training by gender - Male (Hong Kong) | Hours | 10.6 | 137 |
| Total number of hours trained (Hong Kong) | Hours | 46290 | 137 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2022/23 | 2023/24 | Report Pages |
|---|---|---|---|---|
| Procured food and beverage packaging materials | tonnes | 2644 | 1849 | 134 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022/23 | 2023/24 | Report Pages |
|---|---|---|---|---|
| Revenue from Hong Kong operations | billion HKD | 2.87 | 2.95 | 135 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2022/23 | 2023/24 |
|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tonnes | 0.00017 | 0.0002 |
| NOâ‚“ Emissions | tonnes | 0.649 | 0.556 |
| SOâ‚“ Emissions | tonnes | 0.003 | 0.003 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022/23 | 2023/24 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 8618 | 8230 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 36352 | 35266 |
| Total GHG Emissions | tonnes CO2e | 44970 | 43496 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/HKD million revenue | 15.7 | 14.8 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022/23 | 2023/24 |
|---|---|---|---|
| Non-Hazardous Waste Recycled | tonnes | 367 | 348 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022/23 | 2023/24 |
|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | thousand kWh / HKD million revenue | 42196 | 39195 |
| Natural Gas Consumption | thousand kWh | 44934486 | 42907476 |
| Purchased Electricity | thousand kWh | 76144259 | 72610614 |
| Total Electricity Consumption | thousand kWh | 76144259 | 72610614 |
| Total Energy Consumption | thousand kWh | 121132202 | 115563425 |
| Total Indirect Energy Consumption | thousand kWh | 76144259 | 72610614 |
| Total Non-Renewable Fuel Consumption | thousand kWh | 44934486 | 42907476 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022/23 | 2023/24 |
|---|---|---|---|
| Water Consumption | m3 | 1333349 | 1238248 |
| Water Consumption Intensity (By Revenue) | m3/HKD million revenue | 465 | 420 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022/23 | 2023/24 |
|---|---|---|---|
| Packaging Materials Consumed | tonnes | 293 | 876 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022/23 | 2023/24 |
|---|---|---|---|
| Number of Employees Aged 30-50 | employees | 2092 | 2067 |
| Number of Employees Aged Above 50 | employees | 1978 | 2170 |
| Number of Employees Aged Below 30 | employees | 611 | 632 |
| Number of Employees in Hong Kong | employees | 4681 | 4869 |
| Number of Female Employees | employees | 3452 | 3605 |
| Number of Full-time Employees | employees | 2812 | 2758 |
| Number of Male Employees | employees | 1229 | 1264 |
| Number of Middle Management Employees | employees | 2003 | 2041 |
| Number of Part-time Employees | employees | 1869 | 2111 |
| Number of Senior Management Employees | employees | 31 | 35 |
| Number of Total Employees | employees | 4681 | 4869 |
| Percentage of Employees Aged 30-50 | % | 44.72 | 42.47 |
| Percentage of Employees Aged Above 50 | % | 42.29 | 44.55 |
| Percentage of Employees Aged Below 30 | % | 13.06 | 12.98 |
| Percentage of Female Employees | % | 73.75 | 74.04 |
| Percentage of Full-time Employees | % | 60.09 | 56.67 |
| Percentage of Male Employees | % | 26.25 | 25.96 |
| Percentage of Part-time Employees | % | 39.91 | 43.33 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022/23 | 2023/24 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 5.1 | 4.7 |
| Turnover Rate of Employees Aged Above 50 | % | 5.5 | 5.5 |
| Turnover Rate of Employees Aged Below 30 | % | 11 | 14.8 |
| Turnover Rate of Employees in Hong Kong | % | 6.1 | 6.4 |
| Turnover Rate of Female Employees | % | 5.6 | 5.6 |
| Turnover Rate of Male Employees | % | 7.5 | 8.5 |
| Turnover Rate of Total Employees | % | 6.1 | 6.4 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 5212 | ||
| Lost Days Due to Work-related Injuries (Hong Kong) | days | 7531 | 5294 | 5212 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Average Training Hours (Female) | Hours | 9.1 |
| Average Training Hours (General Staff) | Hours | 7.2 |
| Average Training Hours (Hong Kong Employees) | Hours | 7.2 |
| Average Training Hours (Male) | Hours | 10.6 |
| Average Training Hours (Middle Management) | Hours | 12.8 |
| Average Training Hours (Senior Management) | Hours | 4.3 |
| Total Training Hours | Hours | 46290 |