Environmental, Social and Governance Report 2023/24
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| NOx emissions | kg | 85.0 | 20.5 | 18.9 | 46 |
| PM emissions | kg | 7.6 | 1.5 | 1.4 | 46 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Proportion of Bosideng brands assessed for carbon footprint | % | 34 | 34 | ||
| SO2 emissions | kg | 0.4 | 0.3 | 0.3 | 46 |
| Scope 1 and 2 emission density | tonnes/RMB million revenue | 2.7 | 2.9 | 2.7 | 24, 46 |
| Scope 1 and 2 greenhouse gas emissions | tonnes | 31346.2 | 36267.8 | 45714.9 | 24 |
| Scope 1 and 2 greenhouse gas emissions (location-based) | tonnes | 31346.2 | 36267.9 | 45714.9 | 46 |
| Scope 1 greenhouse gas emissions | tonnes | 117.7 | 89.1 | 140.9 | 24 |
| Scope 1 greenhouse gas emissions (location-based) | tonnes | 117.7 | 89.1 | 140.9 | 46 |
| Scope 2 greenhouse gas emissions | tonnes | 31228.5 | 36178.8 | 45574.0 | 24 |
| Scope 2 greenhouse gas emissions (location-based) | tonnes | 31228.5 | 36178.8 | 45574.0 | 46 |
| Scope 3 greenhouse gas emissions | tonnes | 758418.5 | 1249652.6 | 24, 46 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Hazardous waste | kg | 45.0 | 0.0 | 82.5 | 46 |
| Hazardous waste density | kg/RMB 100 million revenue | 0.386 | 0.0 | 0.485 | 46 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste | tonnes | 13087.4 | 10872.9 | 9623.6 | 46 |
| Non-hazardous waste density | kg/RMB million revenue | 1122.4 | 858.7 | 565.6 | 46 |
| RDS (raw material) | % | 100 | 100 | 100 | 46 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Comprehensive energy consumption | MWh | 55209.8 | 64782.3 | 83373.9 | 46 |
| Diesel fuel consumption | tonnes | 1.5 | 0.2 | 4.4 | 46 |
| Energy consumption density | MWh/RMB million revenue | 4.7 | 5.1 | 4.9 | 46 |
| Gall material (main raw materials other than down) | % | 38 | 37 | 35 | 46 |
| Gasoline consumption | tonnes | 21.3 | 15.3 | 11.6 | 46 |
| Lining (main raw materials other than down) | % | 15 | 16 | 15 | 46 |
| Natural gas consumption | ten thousand cubic meters | 2.3 | 1.9 | 4.1 | 46 |
| Photovoltaic power generation | MWh | 934.0 | 960.3 | 893.6 | 46 |
| Purchased electricity | MWh | 53788.5 | 63438.1 | 81498.8 | 46 |
| Self-consumed electricity | MWh | 895.1 | 941.8 | 883.3 | 46 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | ten thousand cubic meters | 30.0 | 30.1 | 34.7 | 46 |
| Water consumption density | cubic meter/RMB million revenue | 25.7 | 23.8 | 20.4 | 46 |
| Water drainage | ten thousand cubic meters | 15.5 | 10.0 | 11.6 | 46 |
| Water drainage density | cubic meter/RMB million revenue | 13.3 | 7.9 | 6.8 | 46 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Packaging material consumption | tonnes | 6300.4 | 6738.7 | 13590.5 | 46 |
| Packaging material consumption density | kg/RMB million revenue | 540.3 | 532.2 | 798.8 | 46 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Power transmission | MWh | 38.9 | 18.5 | 10.3 | 46 |
| bluesign® (raw material) | % | 45 | 48 | 58 | 46 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2024 | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|---|
| Employee diversity: by age - Aged 51 and above | person | 162 | 116 | 272 | 47 | |
| Employee diversity: by age - Aged between 18 and 30 | person | 3007 | 4121 | 2920 | 47 | |
| Employee diversity: by age - Aged between 31 and 50 | person | 6949 | 7946 | 8639 | 47 | |
| Employee diversity: by employment type - Formal employees | person | 10118 | 12183 | 11831 | 47 | |
| Employee diversity: by gender - Female | person | 8055 | 9965 | 9546 | 47 | |
| Employee diversity: by gender - Male | person | 2063 | 2218 | 2285 | 47 | |
| Employee diversity: by geographical region - Mainland China | person | 10077 | 12136 | 11761 | 47 | |
| Employee diversity: by geographical region - Outside mainland China | person | 41 | 47 | 70 | 47 | |
| Employee diversity: by grade - General management | person | 820 | 1090 | 1236 | 47 | |
| Employee diversity: by grade - Non-management | person | 9156 | 10924 | 10386 | 47 | |
| Employee diversity: by grade - Senior management | person | 142 | 169 | 209 | 47 | |
| Full-time employees | persons | 11831 | 37 | |||
| Management (including senior management and general management) as percentage of total workforce | % | 50 | 37 | |||
| Number of employees | person | 10118 | 12183 | 11831 | 47 | |
| Number of equity incentive schemes to employees in total | 7 | 37 | ||||
| Proportion of female employees in all management positions | % | 45.8 | 49.0 | 50.8 | 47 | |
| Proportion of male employees in all management positions | % | 54.2 | 51.0 | 49.2 | 47 | |
| Proportion of men in general management | % | 52.1 | 49.1 | 47.7 | 47 | |
| Proportion of men in senior management | % | 66.2 | 63.3 | 58.4 | 47 | |
| Proportion of women in general management | % | 47.9 | 50.9 | 52.3 | 47 | |
| Proportion of women in senior management | % | 33.8 | 36.7 | 41.6 | 47 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate: by age - Aged 51 and above | % | 0.6 | 3.3 | 0.1 | 47 |
| Employee turnover rate: by age - Aged between 18 and 30 | % | 5.7 | 4.6 | 2.5 | 47 |
| Employee turnover rate: by age - Aged between 31 and 50 | % | 1.8 | 1.5 | 2.4 | 47 |
| Employee turnover rate: by employment type - Formal employees | % | 4.6 | 2.7 | 5.0 | 47 |
| Employee turnover rate: by employment type - Informal employees | % | 1.0 | 47 | ||
| Employee turnover rate: by gender - Female | % | 2.3 | 1.9 | 2.8 | 47 |
| Employee turnover rate: by gender - Male | % | 6.0 | 5.7 | 2.2 | 47 |
| Employee turnover rate: by geographical region - Mainland China | % | 3.1 | 2.6 | 4.9 | 47 |
| Employee turnover rate: by geographical region - Outside mainland China | % | 4.6 | 47 | ||
| Employee turnover rate: by grade - General management | % | 6.7 | 4.6 | 1.7 | 47 |
| Employee turnover rate: by grade - Non-management | % | 2.6 | 2.4 | 3.0 | 47 |
| Employee turnover rate: by grade - Senior management | % | 4.0 | 4.5 | 0.3 | 47 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Percentage of work-related injuries | % | 0.02 | 0.02 | 48 | |
| Work-related injuries | person | 2 | 2 | 2 | 48 |
Lost days due to work injury.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Days lost due to work injuries | day | 54 | 35 | 30 | 48 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023/24 | 2024 | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|---|---|
| Equity incentives granted to employees (number of share options and award shares) | million | 589.88 | 37 | ||||
| Percentage of regular employees who received Group-wide training | % | 100 | 38 | ||||
| Training coverage ratio | % | 100 | 100 | 100 | 48 | ||
| Training coverage ratio by gender: Female | % | 100 | 100 | 100 | 48 | ||
| Training coverage ratio by gender: Male | % | 100 | 100 | 100 | 48 | ||
| Training coverage ratio by grade: General management | % | 100 | 100 | 100 | 48 | ||
| Training coverage ratio by grade: Non-management | % | 100 | 100 | 100 | 48 | ||
| Training coverage ratio by grade: Senior management | % | 100 | 100 | 100 | 48 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023/24 | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|---|
| Average training hours | hour/person | 7.8 | 21.4 | 15.0 | 47 | |
| Average training hours for general management per employee | hours | 14 | 38 | |||
| Average training hours for non-management employees per employee | hours | 15 | 38 | |||
| Average training hours for senior management per employee | hours | 16 | 38 | |||
| Average training hours per employee | hours | 15 | 38 | |||
| Average training hours: by gender - Female | hour/person | 21.4 | 15.0 | 47 | ||
| Average training hours: by gender - Male | hour/person | 21.4 | 15.3 | 47 | ||
| Average training hours: by grade - General management | hour/person | 50.0 | 14.0 | 47 | ||
| Average training hours: by grade - Non-management | hour/person | 18.0 | 15.0 | 47 | ||
| Average training hours: by grade - Senior management | hour/person | 59.2 | 47 | |||
| Total training hours | hour | 69787 | 261137 | 178000 | 47 | |
| Total training hours completed by employees | hours | 178000 | 38 |
Number of suppliers by geographical region.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Fabric (main raw materials other than down) | % | 47 | 47 | 50 | 46 |
| Number of suppliers | / | 281 | 289 | 344 | 48 |
| Suppliers by region: Hong Kong, Macau and Taiwan area | / | 1 | 1 | 1 | 48 |
| Suppliers by region: Mainland China | / | 280 | 288 | 343 | 48 |
| Suppliers by type: Other suppliers | / | 40 | 44 | 43 | 48 |
| Suppliers by type: Production suppliers | / | 122 | 115 | 166 | 48 |
| Suppliers by type: Suppliers of raw material | / | 119 | 130 | 135 | 48 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Number of supplier trainings | / | 7 | 8 | 48 | |
| Number of suppliers covered by supplier trainings | / | 148 | 144 | 48 | |
| Number of suppliers rectified | / | 35 | 17 | 48 | |
| Number of suppliers supported by rectification measures | / | 17 | 48 | ||
| Proportion of important suppliers reviewed | % | 100 | 48 | ||
| Proportion of suppliers supported by improvement measures after identifying negative impacts | % | 100% | 48 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers subject to review | / | 241 | 245 | 344 | 48 |
| Number of suppliers with non-compliance | / | 57 | 19 | 44 | 48 |
| Number of suppliers with whom cooperation is terminated | / | 22 | 19 | 27 | 48 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|
| Down (raw materials certified) | % | 100 | 100 | 100 | 46 |
| OEKO-TEX® (raw material) | % | 65 | 70 | 75 | 46 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | FY2023/24 | Report Pages |
|---|---|---|---|---|
| Customer satisfaction rate | % | 97.8 | 34 | |
| Improvement in time for resolving customer complaints (hours) | % | 5.7 | 34 | |
| Number of service orders received via self-service repair mini program | 35000 | 34 | ||
| Reduction in service order completion time (hours) | hours | 16 | 34 | |
| User repair case pass rate | % | 99.98 | 34 | |
| Year-on-year increase in service orders received via self-service repair mini program | % | 120 | 34 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023/24 | FY2021/22 | FY2022/23 | FY2023/24 | Report Pages |
|---|---|---|---|---|---|---|
| Amount donated by Bosideng Charity Foundation to society | RMB | RMB 81.1 million | 4 | |||
| Charitable donation | RMB ten thousand | 2797 | 1237 | 1911 | 48 | |
| Charity donations by Bosideng Charity Foundation (as of FY2023/24) | billion | RMB1.4 | 6 | |||
| Number of people benefited by Bosideng Charity Foundation (as of FY2023/24) | people | 1589000 | 6 | |||
| Number of people benefited from Bosideng Charity Foundation donations | people | about 1.589 million | 4 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 7.6 | 1.5 | 1.4 |
| NOâ‚“ Emissions | kg | 85 | 20.5 | 18.9 |
| SOâ‚“ Emissions | kg | 0.4 | 0.3 | 0.3 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 117.7 | 89.1 | 140.9 |
| Indirect Energy Emissions (Scope 2) | tonnes | 31228.5 | 36178.8 | 45574 |
| Total GHG Emissions | tonnes | 31346.2 | 36267.8 | 45714.9 |
| Total GHG Emissions Intensity (By Revenue) | tonnes/RMB million revenue | 2.7 | 2.9 | 2.7 |
| Total Other Indirect Energy Emissions (Scope 3) | tonnes | 758418.5 | 1249652.6 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021/22 | 2023/24 |
|---|---|---|---|
| Total Hazardous Waste | kg | 45 | 82.5 |
| Total Hazardous Waste Intensity (By Revenue) | kg/RMB 100 million revenue | 0.386 | 0.485 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/RMB million revenue | 1122.4 | 858.7 | 565.6 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Diesel Fuel Consumption | tonnes | 1.5 | 0.2 | 4.4 |
| Energy Consumption Intensity (By Revenue) | MWh/RMB million revenue | 4.7 | 5.1 | 4.9 |
| Gasoline Consumption | tonnes | 21.3 | 15.3 | 11.6 |
| Natural Gas Consumption | ten thousand cubic meters | 2.3 | 1.9 | 4.1 |
| Purchased Electricity | MWh | 53788.5 | 63438.1 | 81498.8 |
| Renewable Energy Consumption | MWh | 934 | 960.3 | 893.6 |
| Total Energy Consumption | MWh | 55209.8 | 64782.3 | 83373.9 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Total Wastewater Discharge | cubic meter | 155000 | 100000 | 116000 |
| Wastewater Discharge Intensity | cubic meter/RMB million revenue | 13.3 | 7.9 | 6.8 |
| Water Consumption | cubic meter | 300000 | 301000 | 347000 |
| Water Consumption Intensity (By Revenue) | cubic meter/RMB million revenue | 25.7 | 23.8 | 20.4 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Packaging Material Intensity (By Revenue) | kg/RMB million revenue | 540.3 | 532.2 | 798.8 |
| Packaging Materials Consumed | tonnes | 6300.4 | 6738.7 | 13590.5 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | person | 6949 | 7946 | 8639 |
| Number of Employees Aged Above 50 | person | 162 | 116 | 272 |
| Number of Employees Aged Below 30 | person | 3007 | 4121 | 2920 |
| Number of Employees in Mainland China | person | 10077 | 12136 | 11761 |
| Number of Employees in Overseas | person | 41 | 47 | 70 |
| Number of Female Employees | person | 8055 | 9965 | 9546 |
| Number of Full-time Employees | person | 10118 | 12183 | 11831 |
| Number of General Employees | person | 9156 | 10924 | 10386 |
| Number of Male Employees | person | 2063 | 2218 | 2285 |
| Number of Senior Management Employees | person | 142 | 169 | 209 |
| Number of Total Employees | person | 10118 | 12183 | 11831 |
| Percentage of Employees Aged 30-50 | % | 68.7 | 65.2 | 73 |
| Percentage of Employees Aged Above 50 | % | 1.6 | 1 | 2.3 |
| Percentage of Employees Aged Below 30 | % | 29.7 | 33.8 | 24.7 |
| Percentage of Female Employees | % | 79.6 | 81.8 | 80.7 |
| Percentage of General Employees | % | 90.5 | 89.7 | 87.8 |
| Percentage of Male Employees | % | 20.4 | 18.2 | 19.3 |
| Percentage of Senior Management Employees | % | 1.4 | 1.4 | 1.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 1.8 | 1.5 | 2.4 |
| Turnover Rate of Employees Aged Above 50 | % | 0.6 | 3.3 | 0.1 |
| Turnover Rate of Employees Aged Below 30 | % | 5.7 | 4.6 | 2.5 |
| Turnover Rate of Employees in Mainland China | % | 3.1 | 2.6 | 4.9 |
| Turnover Rate of Employees in Overseas | % | 4.6 | ||
| Turnover Rate of Female Employees | % | 2.3 | 1.9 | 2.8 |
| Turnover Rate of Full-time Employees | % | 4.6 | 2.7 | 5 |
| Turnover Rate of General Employees | % | 2.6 | 2.4 | 3 |
| Turnover Rate of Male Employees | % | 6 | 5.7 | 2.2 |
| Turnover Rate of Middle Management Employees | % | 6.7 | 4.6 | 1.7 |
| Turnover Rate of Part-time Employees | % | 1 | ||
| Turnover Rate of Senior Management Employees | % | 4 | 4.5 | 0.3 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | day | 54 | 35 | 30 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 100 | 100 | 100 |
| Percentage of Trained Female Employees | % | 100 | 100 | 100 |
| Percentage of Trained General Employees | % | 100 | 100 | 100 |
| Percentage of Trained Male Employees | % | 100 | 100 | 100 |
| Percentage of Trained Senior Management | % | 100 | 100 | 100 |
| Total Cost of Training | million RMB |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour/person | 21.4 | 15 | |
| Average Training Hours (General Employees) | hour/person | 18 | 15 | |
| Average Training Hours (General Management) | hour/person | 50 | 14 | |
| Average Training Hours (General Staff) | hour/person | 18 | 15 | |
| Average Training Hours (Male) | hour/person | 21.4 | 15.3 | |
| Average Training Hours (Senior Management) | hour/person | 59.2 | 16 | |
| Average Training Hours per Employee | hour/person | 7.8 | 21.4 | 15 |
| Total Training Hours | hour | 69787 | 261137 | 178000 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | / | 1 | 1 | 1 |
| Number of Suppliers in Mainland China | / | 280 | 288 | 343 |
| Number of Total Suppliers | / | 281 | 289 | 344 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2022/23 | 2023/24 |
|---|---|---|---|
| Number of Supplier Social Responsibility Training Sessions | sessions | 7 | 8 |
| Number of Suppliers Participating in ESG Training | suppliers | 148 | 144 |
| Percentage of Critical Suppliers Covered by CSR Audit | % | 100 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|---|
| Number of Suppliers Participated in Sustainability Risk Assessment | / | 241 | 245 | 344 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Satisfaction Rate of Customer Complaint Handling | % | 97.8 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit |
|---|---|
| Number of Patents Applied | patents |
| Number of Patents Granted | patents |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit |
|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023/24 |
|---|---|---|
| Total Public Welfare Donations | RMB ten thousand | 1911 |
| Total Social Investment | billion RMB | 1.4 |