2023 Corporate Social Responsibility Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual Emission Density | Tons-Carbon Dioxide Equivalent/m2 | 0.1 | 0.1 | 0.11 | 64 |
| Direct Emissions (Range 1) - Gasoline | Ton-carbon dioxide equivalent | 37.61 | 17.76 | 17.35 | 64 |
| Direct Emissions (Range 1) - Liquefied Natural Gas | Ton-carbon dioxide equivalent | 19.5 | 13.84 | 7.1 | 64 |
| Direct Emissions (Range 1) - Natural gas | Ton-carbon dioxide equivalent | 118.7 | 132.54 | 112.01 | 64 |
| Direct GHG emissions (Scope 1) | Ton-carbon dioxide equivalent | 161.69 | 136.46 | 48 | |
| Indirect Emission (Range 2) - Office paper | Ton-carbon dioxide equivalent | 19.95 | 19.09 | 64 | |
| Indirect Emission (Range 2) - Purchased Power | Ton-carbon dioxide equivalent | 11559.96 | 11470.45 | 12135.19 | 64 |
| Indirect GHG emissions (Scope 2) | Ton-carbon dioxide equivalent | 11470.45 | 12154.28 | 48 | |
| Scope 1: Direct GHG emissions | Ton-carbon dioxide equivalent | 136.46 | 44 | ||
| Scope 1: Direct GHG emissions per capita | Ton-carbon dioxide equivalent/Person | 0.06 | 44 | ||
| Scope 2: Indirect GHG emissions | Ton-carbon dioxide equivalent | 12154.28 | 44 | ||
| Scope 2: Indirect GHG emissions per capita | Ton-carbon dioxide equivalent/Person | 4.97 | 44 | ||
| Total Emissions | Ton-carbon dioxide equivalent | 11735.77 | 11632.15 | 12290.74 | 64 |
| Total GHG emissions (Scope 1 + 2) | Ton-carbon dioxide equivalent | 11632.14 | 12290.74 | 48 | |
| Total GHG emissions (Scope 1+2) | Ton-carbon dioxide equivalent | 12290.74 | 44 | ||
| Total GHG emissions (Scope 1+2) per capita | Ton-carbon dioxide equivalent/Person | 5.03 | 44 | ||
| greenhouse gas emission density | tons of carbon dioxide equivalent/square meter | 0.11 | 49 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Intensity of office paper consumption | Kg/person | 8.88 | 8.49 | 65 | |
| Waste Electronic Equipment | Piece | 3.41 | 7.44 | 3.32 | 64 |
| Waste electronic equipment/person | Pieces/person | 0.14 | 0.3 | 0.14 | 64 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| GHG emissions reduced by green credit assets | Ton-carbon dioxide equivalent | 176601.18 | 258542.22 | 48 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of fuel consumed by own transport vehicles | Litre | 8076.99 | 7890.53 | 44, 48 | |
| Annual intensity of electricity consumption | MWH/m² | 192.12 | 190.46 | 201.51 | 65 |
| Coverage Rate of Video Equipment In Meeting Rooms | Percentage | 78% | 27% | 27% | 65 |
| Direct energy consumption - Gasoline | Liter | 16882.94 | 8076.99 | 7890.53 | 64 |
| Direct energy consumption - Liquefied Natural Gas | Ton | 7.47 | 5.35 | 2.74 | 64 |
| Direct energy consumption - Natural gas | m² | 54701 | 61078 | 51616 | 64 |
| Electricity consumed by business and office | MWH | 23022.56 | 44 | ||
| Electricity consumed by business and office premises | MWH | 21761.44 | 23022.56 | 48 | |
| Energy consumption density | kg of standard coal /m2 | 24.47 | 23.51 | 25.48 | 64 |
| Gasoline consumption of official cars | Liter | 16882.94 | 8076.99 | 7890.53 | 65 |
| Liquefied natural gas consumed in operations | Ton | 2.74 | 44 | ||
| Natural gas consumed for business, office use | Cubic meter | 51616 | 44 | ||
| Outsourcing power | MWH | 21931.25 | 21761.44 | 23022.56 | 65 |
| Total Energy Consumption | Tonnes of standard coal | 2793.51 | 2683.36 | 2911.53 | 64 |
| gasoline consumption of official vehicles year-on-year change | % | -2.31 | 49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Annual intensity of water consumption | m³/m² | 1.24 | 1.34 | 1.11 | 65 |
| Office Water | m³ | 141681 | 152580 | 126355 | 65 |
| Water consumed by business and office activities | Ton | 152580 | 126355 | 44, 48 | |
| office water density | cubic meters/square meter | 1.11 | 49 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Amount of green bill business | RMB100 million | 2.47 | 0.24 | 48 |
| Office Paper Consumption | Ton | 21.7 | 20.76 | 65 |
| Paper used in business and office | Ton | 20.76 | 44 | |
| Paper used in business and office premises | Ton | 21.7 | 20.76 | 48 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| environmental stress test of chemical raw materials and chemical products manufacturing industry | completed | 49 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| 29 years old and under | Percentage, Person | 39.93% | 45.00% | 1844 | 67, 68 |
| 30-49 years old | Percentage | 47.65% | 42.50% | 40.15% | 68 |
| 30–49 years old | Person | 5601 | 5505 | 5348 | 67 |
| 50 years old or above | Percentage, Person | 1295 | 12.50% | 7.48% | 67, 68 |
| China Mainland | Person | 8821 | 8853 | 8743 | 67 |
| Contract staff | Person | 8449 | 8474 | 8318 | 67 |
| Coverage rate of social insurance | Percentage | 100% | 100% | 100% | 69 |
| Female staff | Percentage | 44.63% | 47.50% | 53.87% | 68 |
| General staff | Percentage, Person | 91.27% | 7624 | 7427 | 67, 68 |
| Hong Kong, Macau, Taiwan | Person | 7 | 7 | 8 | 67 |
| Junior college and below | Percentage, Person | 2409 | 18.93% | 12.47% | 67, 68 |
| Labor dispatch staff | Person | 379 | 386 | 433 | 67 |
| Male staff | Percentage | 55.37% | 52.50% | 46.13% | 68 |
| Management Level | Percentage, Person | 967 | 5.36% | 1063 | 67, 68 |
| Middle-level management | Percentage, Person | 1.01% | 0.71% | 0.25% | 67, 68 |
| Number of Staff Eligible for Retirement in the Next Five Years | Person | 879 | 970 | 794 | 67 |
| Number of Staff on Maternity Leave and Waiting for Maternity Leave | Person | 252 | 235 | 237 | 67 |
| Number of female staff | Person | 4077 | 4108 | 4039 | 67 |
| Number of male staff | Person | 4751 | 4752 | 4712 | 67 |
| Postgraduate or above | Percentage, Person | 1097 | 25.36% | 1141 | 67, 68 |
| Proportion of Cross-Regional Video Conferences | Percentage | 92% | 80% | 78% | 65 |
| Region: China Mainland | Percentage | 100% | 100.00% | 100.00% | 68 |
| Region: Hong Kong, Macau, Taiwan | Percentage | 0.00% | 0.00% | 0.00% | 68 |
| Region: Overseas | Percentage | 0.00% | 0.00% | 0.00% | 68 |
| Senior management | Percentage, Person | 12 | 8 | 0.50% | 67, 68 |
| Total number of employees | Person | 8828 | 8860 | 8751 | 67 |
| Undergraduate | Percentage, Person | 5322 | 55.71% | 5551 | 67, 68 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Turnover rate of total number of staff | Percentage | 2.98% | 3.16% | 4.58% | 68 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Numbers of work-related injuries | Times | 5 | 6 | 9 | 69 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total number of days lost due to work-related injuries | Days | 599 | 264 | 622 | 69 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of staff medical examination | Percentage | 100% | 100% | 100% | 69 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| General staff training | Percentage, Person-time | 63306 | 100% | 76681 | 69, 70 |
| Junior staff training | Person-time | 63306 | 75626 | 91935 | 70 |
| Management staff training | Percentage, Person-time | 1212 | 1812 | 100% | 69, 70 |
| Middle-level staff training | Person-time | 1212 | 1812 | 2947 | 70 |
| Number of training sessions for female staff | Person-time | 30849 | 37225 | 45443 | 70 |
| Number of training sessions for male staff | Person-time | 33825 | 40327 | 49557 | 70 |
| Senior staff training | Person-time | 156 | 114 | 118 | 70 |
| Total Number of Video Conferences | Times | 181 | 260 | 283 | 65 |
| Total Training Attendance | Person-time | 64674 | 77552 | 95000 | 70 |
| Training for middle-level management staff | Percentage, Person-time | 156 | 114 | 100% | 69, 70 |
| Training for senior management staff | Percentage, Person-time | 100% | 11232 | 18319 | 69, 70 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training hours for female staff | Hours/Person | 101 | 105 | 101.2 | 70 |
| Average training hours for male staff | Hours/Person | 95 | 100 | 96.02 | 70 |
| Average training hours for management staff | Hours/Person | 124 | 139 | 104.47 | 71 |
| Average training hours for middle-level management staff | Hours/Person | 81 | 56 | 86.95 | 71 |
| Average training hours for senior management staff | Hours/Person | 123 | 100 | 107.94 | 71 |
| Average training hours per employee | Hours/Person | 98 | 102 | 98.49 | 70 |
| General training hours for general staff | Hours/Person | 97 | 101 | 96.24 | 71 |
| Percentage of training sessions for female staff | Percentage | 100% | 100% | 99.9 | 69 |
| Percentage of training sessions for male staff | Percentage | 100% | 100% | 99.7 | 69 |
| Total training hours for all staff | Hour | 787272 | 832043 | 793764.55 | 70 |
| Total training time for female staff | Hour | 388364 | 409775 | 390112.3 | 70 |
| Total training time for general staff | Hour | 755221 | 694640 | 626027.25 | 70 |
| Total training time for male staff | Hour | 398908 | 422267 | 403652.25 | 70 |
| Total training time for management staff | Hour | 31240 | 33809 | 26118.3 | 70 |
| Total training time for senior management staff | Hour | 32051 | 137402 | 167737.3 | 70 |
| Training time for middle-level management staff | Hour | 811 | 446 | 869.5 | 70 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Balance of inclusive small and micro loans in professional markets | million RMB | 2013 | 34 | |
| Balance of investments in green bonds | RMB100 million | 12.14 | 13.18 | 48 |
| Growth rate of Homestay Industry loan balance | 16.82% | 31 | ||
| Number of rural households and enterprises benefiting from re-lending funds | 943 | 30 | ||
| Number of rural livelihood scenarios improved for payment and settlement services | 300 | 35 | ||
| Number of suppliers - Domestic | individual | 569 | 616 | 71 |
| Number of suppliers - Overseas | individual | 5 | 3 | 71 |
| Village Card issued | cards | 792 | 31 | |
| number of green industry customers | 462 | 49 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of customers' losses recovered | million RMB | 2 | 35 | ||
| Amount of losses recovered by business outlets | million RMB | 5.98 | 35 | ||
| Cumulative sales amount of savings bonds in rural areas | million RMB | 666 | 31 | ||
| Customer complaints - Complaint acceptance rate | Percentage | 100% | 100% | 100% | 71 |
| Customer complaints - Complaints | Cases | 2059 | 1263 | 1842 | 71 |
| Customer satisfaction with complaint handling | Percentage | 92.07% | 92.81% | 94.73% | 71 |
| Customer service handling capacity | Ten thousand calls | 237.16 | 385.26 | 273.61 | 71 |
| Customer service satisfaction rate | Percentage | 99.12% | 98.56% | 98.79% | 71 |
| Manual connection quantity | Ten thousand calls | 103.3 | 132.56 | 109.87 | 71 |
| Manual connection rate | Percentage | 83.14% | 71.28% | 78.46% | 71 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Technology Loan total loan amount | million RMB | 687 | 34 |
| Technology Loan year-on-year increase | 173% | 34 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of fraud cases actively detected | cases | 186 | 35 |
| Number of fraud risk monitoring business transactions handled | million | 1.88 | 35 |
| Weighted average interest rate decrease for rural re-lending funds | basis points | 50 | 30 |
| Weighted average interest rate for small business re-lending funds | % | 3.75 | 30 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of various types of fraud intercepted by business outlets | cases | 54 | 35 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Coverage rate of service at Heart-warming Station locations | 100% | 35 | |||
| Green loan balance | RMB100 million | 248.95 | 432.49 | 48 | |
| Green loan customer | Number | 175 | 462 | 48 | |
| Jinmi Easy Housing Loan online credit approval | million RMB | 10 | 34 | ||
| Jinmi Technology Loan approval rate | 100% | 34 | |||
| Jinmi Technology Loan total loan amount | million RMB | 3000 | 34 | ||
| Mini Credit Loan maximum loan amount | million RMB | 10 | 34 | ||
| Number of Cross-Regional Video Conferences | Times | 167 | 207 | 220 | 65 |
| Number of Heart-warming Stations | 150 | 35 | |||
| Number of elderly customers benefiting from Heart-warming Stations | people | 5591 | 35 | ||
| Number of financial service knowledge campaigns in schools, villages, enterprises, and communities | 483 | 35 | |||
| Number of people reached by financial service knowledge campaigns | people | 16631 | 35 | ||
| Number of people served by 96111 Care Service Hotline | people | 20000 | 35 | ||
| Number of people served by Heart-warming Stations | people | 20000 | 35 | ||
| Volume of green bill business | Transaction | 159 | 11 | 48 | |
| green financial products added or optimized | 1 added, 2 optimized | 49 | |||
| proportion of public green credit | % | 10.04 | 49 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Amount of re-lending funds for rural households and enterprises | billion RMB | 2.921 | 30 |
| Amount of re-lending funds for small businesses | billion RMB | 11.149 | 30 |
| Decrease in weighted average interest rate for small business re-lending funds | basis points | 49 | 30 |
| Easy Housing Loan total loan amount | million RMB | 7324 | 34 |
| Easy Housing Loan year-on-year increase | 276% | 34 | |
| Industrial park grants and loans | million RMB | 690 | 34 |
| Investment in key reconstruction projects in urban villages | million RMB | 8512 | 31 |
| Loan balance for the Homestay Industry | million RMB | 1418 | 31 |
| Number of collaborative and warm-hearted services conducted by Heart-warming Stations | 674 | 35 | |
| Number of communities covered by Party members' volunteer team | 700 | 35 | |
| Number of savings bond transactions in rural areas | transactions | 5172 | 31 |
| Number of small businesses benefiting from re-lending funds | 3.961 | 30 | |
| Special credit funds allocated for key areas in agriculture | million RMB | 800 | 30 |
| Village Prosperity Loan total loan amount | million RMB | 591 | 34 |
| Village Prosperity Loan year-on-year increase | 151% | 34 | |
| Village-wide credit support for advantageous agricultural industries | billion RMB | 15 | 31 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Ton-carbon dioxide equivalent | 161.69 | 136.46 | |
| GHG Emissions from Natural Gas | Ton-carbon dioxide equivalent | 118.7 | 132.54 | 112.01 |
| Indirect Energy Emissions (Scope 2) | Ton-carbon dioxide equivalent | 11470.45 | 12154.28 | |
| Scope 1 GHG Emissions Intensity (By Employee) | Ton-carbon dioxide equivalent/Person | 0.06 | ||
| Scope 2 GHG Emissions Intensity (By Employee) | Ton-carbon dioxide equivalent/Person | 4.97 | ||
| Total GHG Emissions | Ton-carbon dioxide equivalent | 11735.77 | 11632.15 | 12290.74 |
| Total GHG Emissions Intensity (By Area) | tons of carbon dioxide equivalent/square meter | 0.1 | 0.1 | 0.11 |
| Total GHG Emissions Intensity (By Employee) | Ton-carbon dioxide equivalent/Person | 5.03 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Electronic Waste) | Piece | 3.41 | 7.44 | 3.32 |
| Total Non-Hazardous Waste Intensity (By Employee) | Pieces/person | 0.14 | 0.3 | 0.14 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| GHG Emissions Reduction Compared to Last Year | Ton-carbon dioxide equivalent | 81941.04 |
| GHG Emissions Reduction Percentage Compared to Last Year | % | 46.39 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Area) | kg of standard coal /m2 | 24.47 | 23.51 | 25.48 |
| Gasoline Consumption | Liter | 16882.94 | 8076.99 | 7890.53 |
| LNG Consumption | Ton | 7.47 | 5.35 | 2.74 |
| Natural Gas Consumption | Cubic meter | 54701 | 61078 | 51616 |
| Purchased Electricity | MWH | 21931.25 | 21761.44 | 23022.56 |
| Total Electricity Consumption Intensity (By Area) | MWH/m² | 192.12 | 190.46 | 201.51 |
| Total Energy Consumption | Tonnes of standard coal | 2793.51 | 2683.36 | 2911.53 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption Intensity (By Revenue) | m³/m² | 1.24 | 1.34 | 1.11 |
| Water Consumption in Office | m³ | 141681 | 152580 | 126355 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Consumption (Paper) | Ton | 21.7 | 20.76 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 5322 | 5481 | 5551 |
| Number of Below Junior College Employees | Person | 2409 | 2216 | 2059 |
| Number of Contractors | Person | 8449 | 8474 | 8318 |
| Number of Employees Aged 30-50 | Person | 5601 | 5505 | 5348 |
| Number of Employees Aged Above 50 | Person | 1295 | 1428 | 1559 |
| Number of Employees Aged Below 30 | Person | 1932 | 1927 | 1844 |
| Number of Employees in Hong Kong | Person | 7 | 7 | 8 |
| Number of Employees in Mainland China | Person | 8821 | 8853 | 8743 |
| Number of Female Employees | Person | 4077 | 4108 | 4039 |
| Number of General Employees | Person | 7593 | 7624 | 7427 |
| Number of Male Employees | Person | 4751 | 4752 | 4712 |
| Number of Master's Degree Employees | Person | 1097 | 1163 | 1141 |
| Number of Middle Management Employees | Person | 256 | 246 | 251 |
| Number of Senior Management Employees | Person | 12 | 8 | 10 |
| Number of Total Employees | Person | 8828 | 8860 | 8751 |
| Percentage of Bachelor's Degree Employees | % | 54.03 | 55.71 | 58.85 |
| Percentage of Below Junior College Employees | % | 22.48 | 18.93 | 12.47 |
| Percentage of Employees Aged 30-50 | % | 47.65 | 42.5 | 40.15 |
| Percentage of Employees Aged Above 50 | % | 12.42 | 12.5 | 7.48 |
| Percentage of Employees Aged Below 30 | % | 39.93 | 45 | 52.37 |
| Percentage of Employees in Mainland China | % | 100 | 100 | 100 |
| Percentage of Female Employees | % | 44.63 | 47.5 | 53.87 |
| Percentage of General Employees | % | 91.27 | 93.93 | 94.76 |
| Percentage of Male Employees | % | 55.37 | 52.5 | 46.13 |
| Percentage of Master's Degree Employees | % | 23.49 | 25.36 | 28.68 |
| Percentage of Middle Management Employees | % | 1.01 | 0.71 | 0.25 |
| Percentage of Senior Management Employees | % | 0.5 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Total Employees | Percentage | 2.98 | 3.16 | 4.58 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 599 | 264 | 622 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Health Check Coverage for Employees | Percentage | 100 | 100 | 100 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | Percentage | 100 | 100 | 99.8 |
| Percentage of Trained General Employees | Percentage | 100 | 100 | 99.8 |
| Percentage of Trained Middle Management | Percentage | 100 | 100 | 100 |
| Percentage of Trained Senior Management | Percentage | 100 | 100 | 99.9 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours/Person | 101 | 105 | 101.2 |
| Average Training Hours (General Staff) | Hours/Person | 97 | 101 | 96.24 |
| Average Training Hours (Male) | Hours/Person | 95 | 100 | 96.02 |
| Average Training Hours (Middle Management) | Hours/Person | 81 | 56 | 86.95 |
| Average Training Hours (Senior Management) | Hours/Person | 123 | 100 | 107.94 |
| Average Training Hours per Employee | Hours/Person | 98 | 102 | 98.49 |
| Total Training Hours | Hour | 787272 | 832043 | 793764.55 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Suppliers in Mainland China | individual | 569 | 616 |
| Number of Suppliers in Overseas | individual | 5 | 3 |
| Number of Total Suppliers | individual | 574 | 619 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | Percentage | -38.67 | 45.85 | |
| Satisfaction Rate of Customer Complaint Handling | Percentage | 92.07 | 92.81 | 94.73 |
| Total Number of Customer Complaints | Cases | 2059 | 1263 | 1842 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Investment in Targeted Poverty Alleviation | million RMB | 1.9 |
| Total Social Investment | million RMB | 2.9 |