2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| GHG emissions (Scope 1) | tCO2 e | 21461.96 | 22558.26 | 165 |
| GHG emissions (Scope 2) | tCO2 e | 92124.44 | 126732.02 | 165 |
| GHG emissions (Scope 2) per brand store | tCO2e per brand store | 172.19 | 145 | |
| GHG intensity | tCO2 e/million of revenue | 28.36 | 24.94 | 165 |
| Total GHG emissions | tCO2 e | 113586.4 | 149290.28 | 165 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Waste cooking oil | Tonne | 1547.02 | 1728.36 | 165 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Kitchen waste | Tonne | 16159.59 | 22181.69 | 165 |
| Non-hazardous waste intensity | Tonne/million of revenue | 4.42 | 3.99 | 165 |
| Plastic packaging bags (packaging material used) | Tonne | 159.43 | 177.9 | 166 |
| Total non-hazardous waste | Tonne | 17706.61 | 23910.06 | 165 |
| Waste tube/bulbs | Unit | 9396 | 10428 | 165 |
| Waste tube/bulbs intensity | Unit/million of revenue | 2.35 | 1.74 | 165 |
| Wastes (kitchen waste and waste cooking oil) per brand store | tonnes per brand store | 32.49 | 145 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Direct energy consumption | MWh | 13672.63 | 14387.38 | 166 |
| Gasoline consumption | Liter | 2591.11 | 1317.83 | 166 |
| Indirect energy consumption | MWh | 158395.34 | 222446.23 | 166 |
| Natural gas consumption | m³ | 1380695.78 | 1454134.64 | 166 |
| Total electricity consumption | kWh | 158395342.57 | 222446232.5 | 166 |
| Total energy consumption | MWh | 172067.98 | 236833.61 | 166 |
| Total energy consumption intensity | MWh/million of revenue | 42.96 | 39.57 | 166 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Catering wastewater | Tonne | 2190165.65 | 3152306.04 | 165 |
| Catering wastewater intensity | Tonne/million of revenue | 546.76 | 526.63 | 165 |
| Total water consumption | m³ | 2819664.63 | 4088447.43 | 166 |
| Water consumption intensity | m³/million of revenue | 703.91 | 683.02 | 166 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Intensity of packaging material used | Tonne/million of revenue | 0.21 | 0.15 | 166 |
| Meal boxes (packaging material used) | Tonne | 695.8 | 714.22 | 166 |
| Total packaging material used | Tonne | 855.22 | 892.13 | 166 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee Age Distribution - 30 to 49 | % | 13.4 | 72 | |
| Employee Age Distribution - Above 50 | % | 6.8 | 72 | |
| Employee Age Distribution - Under 29 | % | 79.8 | 72 | |
| Employee Gender Ratio - Female | % | 67.2 | 72 | |
| Employee Gender Ratio - Male | % | 32.8 | 72 | |
| Number of employee suggestions adopted | suggestions | 576 | 13, 22 | |
| Number of employee suggestions received | suggestions | 2000 | 22 | |
| Number of employees - Age 29 or below | Headcount | 12538 | 17931 | 169 |
| Number of employees - Age 30-49 | Headcount | 2512 | 3020 | 169 |
| Number of employees - Age 50 and above | Headcount | 1140 | 1516 | 169 |
| Number of employees - Female | Headcount | 5181 | 7379 | 169 |
| Number of employees - Hong Kong, Macau and Taiwan | Headcount | 33 | 180 | 169 |
| Number of employees - Mainland China | Headcount | 16002 | 21881 | 169 |
| Number of employees - Male | Headcount | 11009 | 15088 | 169 |
| Number of employees - Management | Headcount | 140 | 165 | 169 |
| Number of employees - Non-management | Headcount | 16050 | 22302 | 169 |
| Number of employees - Overseas | Headcount | 155 | 406 | 169 |
| Number of employees assisted by Nathan Foundation | employees | 72 | 22 | |
| Number of female Directors on Board | persons | 3 | 40 | |
| Number of job positions created by Smart Aquaculture Project | jobs | 136 | 22 | |
| Proportion of female Directors on Board | % | 42.9% | 40 | |
| Total number of employees | Headcount | 16190 | 22467 | 169 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee Turnover Ratio by Age - 30 to 49 | 99% | 72 | ||
| Employee Turnover Ratio by Age - Above 50 | 110% | 72 | ||
| Employee Turnover Ratio by Age - Under 29 | 189% | 72 | ||
| Employee Turnover Ratio by Gender - Female | 141% | 72 | ||
| Employee Turnover Ratio by Gender - Male | 187% | 72 | ||
| Female employee turnover rate | Percentage | 127 | 141 | 170 |
| Male employee turnover rate | Percentage | 160 | 187 | 170 |
| Total employee turnover rate | Percentage | 149 | 172 | 170 |
| Turnover rate in Hong Kong, Macau and Taiwan | Percentage | 12 | 16 | 170 |
| Turnover rate in Mainland China | Percentage | 151 | 175 | 170 |
| Turnover rate in Overseas | Percentage | 34 | 71 | 170 |
| Turnover rate of employees aged 29 and below | Percentage | 168 | 189 | 170 |
| Turnover rate of employees aged 30-49 | Percentage | 82 | 99 | 170 |
| Turnover rate of employees aged 50 and above | Percentage | 86 | 110 | 170 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Work-related injury | Case | 774 | 1165 | 170 |
Lost days due to work injury.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Lost days due to work injury | Day | 7604 | 8464 | 170 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of fire drill training sessions conducted for employees | sessions | 6 | 22 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of uploaded courses on Online Group Learning Platform | 3000 | 22 | ||
| Percentage of employees trained | Percentage | 100% | 100% | 171 |
| Percentage of female employees trained | Percentage | 32% | 33% | 171 |
| Percentage of male employees trained | Percentage | 68% | 67% | 171 |
| Percentage of management trained | Percentage | 0.86 | 0.73 | 171 |
| Percentage of non-management trained | Percentage | 99.14 | 99.27 | 171 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours for employees | Hour | 7 | 5 | 171 |
| Average training hours for female employees | Hour | 7 | 5 | 171 |
| Average training hours for male employees | Hour | 7 | 5 | 171 |
| Average training hours for management | Hour | 7 | 5 | 171 |
| Average training hours for non-management | Hour | 7 | 5 | 171 |
Number of suppliers by geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of self-operated restaurants | 726 | 9 | ||
| Number of suppliers in Southern China | Entity | 322 | 367 | 172 |
| Number of suppliers in other overseas regions (including Hong Kong, Macau and Taiwan) | Entity | 9 | 20 | 172 |
| Number of suppliers in other regions in Mainland China (except Southern China) | Entity | 110 | 116 | 172 |
| Total number of suppliers | Entity | 441 | 503 | 172 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of cities with self-operated restaurants (Canada) | city | 1 | 9 | |
| Number of cities with self-operated restaurants (Malaysia) | city | 1 | 9 | |
| Number of cities with self-operated restaurants (PRC) | cities | 142 | 9 | |
| Number of cities with self-operated restaurants (Singapore) | city | 1 | 9 | |
| Number of cities with self-operated restaurants (Thailand) | city | 1 | 9 | |
| Number of cities with self-operated restaurants (United States) | cities | 2 | 9 | |
| Number of dining environment related complaints | Case | 26 | 20 | 172 |
| Number of dishes related complaints | Case | 311 | 239 | 172 |
| Number of feedback messages collected via platform | messages | 12000 | 22 | |
| Number of food safety related complaints | Case | 159 | 367 | 172 |
| Number of service related complaints | Case | 406 | 1438 | 172 |
| Number of suggestions received from employees | suggestions | 2000 | 13 | |
| Revenue generated for local residents by Smart Aquaculture Project | RMB | over ten million | 22 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of software copyrights obtained (Da Tou Catering Master Data Management Platform, Da Tou Catering Production and Processing Management System, Da Tou Catering Supply Chain Management System, Da Tou Catering Quality Control and Inspection System, Jiu Mao Jiu Ordering Mini Program, Tai Er Beverage Ordering Mini Program) | software copyrights | 6 | 104 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| ISO 9001 certification for quality management system | certification | 1 | 104 |
| Number of Tai Er stores | stores | 578 | 10 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Completion of Special Audit for the Year | % | 100 | 33 |
| Number of concluded legal cases involving corruption | Case | 1 | 172 |
| Number of supplier violations in whistleblower reports | cases | 3 | 48 |
| Number of whistleblower reports received | reports | 28 | 48 |
| Total penalty for suppliers violating anti-corruption mechanism | RMB | 225000 | 48 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Investigation on Whistleblowing Cases completion rate | 100% | 48 | |
| Number of internal employee violations in whistleblower reports | cases | 4 | 48 |
| Number of special audit projects carried out | projects | 7 | 48 |
| Number of special audit projects completed | 7 | 45 | |
| Number of whistleblower reports investigated and confirmed | reports | 13 | 48 |
| Special Audit completion rate | 100% | 48 | |
| Total reward to whistleblowers | RMB | 10000 | 48 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Anti-corruption Training to directors | Section | 4 | 173 | |
| Anti-corruption Training to employees | Section | 29 | 24 | 173 |
| Anti-corruption Training to suppliers | Section | 3 | 2 | 173 |
| Promotion and Training on Integrity Culture completion rate | 100% | 48 | ||
| Total number of Directors on Board | persons | 7 | 40 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of Jiu Mao Jiu stores | stores | 77 | 10 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Charity donations | Million | 0.85 | 1.3 | 173 |
| Total amount of assistance provided by Nathan Foundation | RMB | 1130140 | 22 | |
| Volunteer activities | Hour | N/A | 984 | 173 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2 e | 21461.96 | 22558.26 |
| Indirect Energy Emissions (Scope 2) | tCO2 e | 92124.44 | 126732.02 |
| Total GHG Emissions | tCO2 e | 113586.4 | 149290.28 |
| Total GHG Emissions Intensity (By Revenue) | tCO2 e/million of revenue | 28.36 | 24.94 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Hazardous Waste (Liquid Waste) | Tonne | 1547.02 | 1728.36 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | Tonne | 17706.61 | 23910.06 |
| Non-Hazardous Waste (Kitchen Waste) | Tonne | 16159.59 | 22181.69 |
| Non-Hazardous Waste Disposed | Tonne | 17706.61 | 23910.06 |
| Plastic Waste | Tonne | 159.43 | 177.9 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Tonne/million of revenue | 4.42 | 3.99 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | MWh/million of revenue | 42.96 | 39.57 |
| Gasoline Consumption | Liter | 2591.11 | 1317.83 |
| Natural Gas Consumption | m³ | 1380695.78 | 1454134.64 |
| Purchased Electricity | kWh | 158395342.57 | 222446232.5 |
| Total Direct Energy Consumption | MWh | 13672.63 | 14387.38 |
| Total Energy Consumption | MWh | 172067.98 | 236833.61 |
| Total Indirect Energy Consumption | MWh | 158395.34 | 222446.23 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Wastewater Discharge | Tonne | 2190165.65 | 3152306.04 |
| Water Consumption | m³ | 2819664.63 | 4088447.43 |
| Water Consumption Intensity (By Revenue) | m³/million of revenue | 703.91 | 683.02 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Packaging Material Intensity (By Revenue) | Tonne/million of revenue | 0.21 | 0.15 |
| Packaging Materials Consumed | Tonne | 855.22 | 892.13 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | Headcount | 2512 | 3020 |
| Number of Employees Aged Above 50 | Headcount | 1140 | 1516 |
| Number of Employees Aged Below 30 | Headcount | 12538 | 17931 |
| Number of Employees in Hong Kong | Headcount | 33 | 180 |
| Number of Employees in Mainland China | Headcount | 16002 | 21881 |
| Number of Employees in Overseas | Headcount | 155 | 406 |
| Number of Female Employees | Headcount | 5181 | 7379 |
| Number of General Employees | Headcount | 16050 | 22302 |
| Number of Male Employees | Headcount | 11009 | 15088 |
| Number of Senior Management Employees | Headcount | 140 | 165 |
| Number of Total Employees | Headcount | 16190 | 22467 |
| Percentage of Employees Aged 30-50 | % | 13.4 | |
| Percentage of Employees Aged Above 50 | % | 6.8 | |
| Percentage of Employees Aged Below 30 | % | 79.8 | |
| Percentage of Female Employees | % | 67.2 | |
| Percentage of Male Employees | % | 32.8 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | Percentage | 82 | 99 |
| Turnover Rate of Employees Aged Above 50 | Percentage | 86 | 110 |
| Turnover Rate of Employees Aged Below 30 | Percentage | 168 | 189 |
| Turnover Rate of Employees in Hong Kong | Percentage | 12 | 16 |
| Turnover Rate of Employees in Mainland China | Percentage | 151 | 175 |
| Turnover Rate of Employees in Overseas | Percentage | 34 | 71 |
| Turnover Rate of Female Employees | Percentage | 127 | 141 |
| Turnover Rate of Male Employees | Percentage | 160 | 187 |
| Turnover Rate of Total Employees | Percentage | 149 | 172 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 7604 | 8464 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Production Safety Emergency Drills | sessions | 6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | Percentage | 100 | 100 |
| Percentage of Trained Female Employees | Percentage | 32 | 33 |
| Percentage of Trained General Employees | Percentage | 99.14 | 99.27 |
| Percentage of Trained Male Employees | Percentage | 68 | 67 |
| Percentage of Trained Senior Management | Percentage | 0.86 | 0.73 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | Hour | 7 | 5 |
| Average Training Hours (General Staff) | Hour | 7 | 5 |
| Average Training Hours (Male) | Hour | 7 | 5 |
| Average Training Hours per Employee | Hour | 7 | 5 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Total Suppliers | Entity | 441 | 503 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | percent | 128.6 | |
| Number of Product Health and Safety Complaints | Case | 159 | 367 |
| Number of Products and Service Related Complaints | Case | 876 | 2077 |
| Total Number of Customer Complaints | Case | 902 | 2064 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Intellectual Property Rights Obtained by the Company | intellectual property rights | 6 |
Description of quality assurance process and recall procedures.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Passing Rate of Third-party Accreditation Performed under the Quality Management System | % | 100 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Concluded Corruption Lawsuits | Case | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | percent | 57.14 | |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | percent | 100 | |
| Number of Anti-corruption Training Session | sessions | 32 | 30 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Public Welfare Donations | Million RMB | 0.85 | 1.13014 |
| Total Volunteer Service Hours | Hour | 984 |