Environmental, Social and Governance Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Non-compliance with environmental laws and regulations resulting in significant impact (air and greenhouse gas emissions, discharges into water and land, hazardous and non-hazardous waste) | nil | 17 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Energy Indirect GHG emissions (Scope 2) | tonnes of CO2-e | 25922 | 23828 | 18 |
| GHG emission intensity | tonnes of CO2-e/m2 | 0.0028 | 18 | |
| Total GHG emission | tonnes of CO2-e | 25922 | 23828 | 18 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | 2025 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous waste generated - Waste generated | tonnes | 6.5 | 6 | 20 | |
| Non-hazardous waste generated - Waste generated intensity | tonnes/m² | 0.000001 | 0.000001 | 20 | |
| Target reduction in non-hazardous waste generation compared to 2020 | % | -5 | 19 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Energy consumption intensity | MWh/m² | 0.004 | 0.0033 | 21 |
| Purchased electricity | MWh | 28757 | 27749 | 21 |
| Total energy consumption | MWh | 28757 | 27749 | 21 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Water consumption | m³ | 725411 | 843527 | 22 |
| Water consumption intensity | m³/m² | 0.1 | 0.1 | 22 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of lowly important ESG issues (Materiality Assessment) | issues | 3 | 15 |
| Number of moderately important ESG issues (Materiality Assessment) | issues | 8 | 15 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of highly important ESG issues (Materiality Assessment) | issues | 7 | 15 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee breakdown by age group (30 or below) | % | 16 | 20 | 30 |
| Employee breakdown by age group (31-40) | % | 74 | 70 | 30 |
| Employee breakdown by age group (41-50) | % | 10 | 10 | 30 |
| Employee breakdown by employment position (General) | % | 90 | 89 | 30 |
| Employee breakdown by employment position (Middle management) | % | 9 | 9 | 30 |
| Employee breakdown by employment position (Senior management) | % | 1 | 2 | 30 |
| Employee breakdown by gender (Female) | % | 46 | 44 | 30 |
| Employee breakdown by gender (Male) | % | 54 | 56 | 30 |
| Employee breakdown by geographical region (PRC) | % | 100 | 100 | 30 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Employee turnover rate by age group: Age 30 or below | % | 13% | 8% | 31 |
| Employee turnover rate by age group: Age 31-40 | % | 65% | 24% | 31 |
| Employee turnover rate by age group: Age 41-50 | % | 26% | 17% | 31 |
| Employee turnover rate by age group: Age 51 or above | % | 100% | - | 31 |
| Employee turnover rate by gender: Female | % | 23% | 13% | 31 |
| Employee turnover rate by gender: Male | % | 24% | 12% | 31 |
| Employee turnover rate by geographical region: The PRC | % | 24% | 12% | 31 |
| Employee turnover rate overall | % | 24% | 12% | 31 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of work injury cases | 9 | 8 | 34 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of lost days due to work injury | days | 40 | 52 | 34 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Percentage of trained employees by position - General | % | 84 | 88 | 48 |
| Percentage of trained employees by position - Middle management | % | 13 | 10 | 48 |
| Percentage of trained employees by position - Senior management | % | 3 | 2 | 48 |
| Proportion of trained employees (Female) | % | 93% | 98% | 37 |
| Proportion of trained employees (General) | % | 97% | 98% | 37 |
| Proportion of trained employees (Male) | % | 100% | 98% | 37 |
| Proportion of trained employees (Middle management) | % | 100% | 100% | 37 |
| Proportion of trained employees (Overall) | % | 97% | 99% | 37 |
| Proportion of trained employees (Senior management) | % | 100% | 100% | 37 |
| Trained employees by employment position (General) | % | 86 | 89 | 38 |
| Trained employees by employment position (Middle management) | % | 11 | 10 | 38 |
| Trained employees by employment position (Senior management) | % | 3 | 1 | 38 |
| Trained employees by gender (Female) | % | 43 | 44 | 38 |
| Trained employees by gender (Male) | % | 57 | 56 | 38 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours completed per employee (Female) | hours/employee | 29 | 24.7 | 38 |
| Average training hours completed per employee (General) | hours/employee | 25.6 | 24.2 | 38 |
| Average training hours completed per employee (Male) | hours/employee | 21.5 | 24.7 | 38 |
| Average training hours completed per employee (Middle management) | hours/employee | 27.6 | 25.7 | 38 |
| Average training hours completed per employee (Overall) | hours/employee | 25 | 24.6 | 38 |
| Average training hours completed per employee (Senior management) | hours/employee | 33.7 | 24.6 | 38 |
| Average training hours completed per trained employee | hours | 2.9 | 3.9 | 48 |
| Average training hours completed per trained employee - Directors and Senior management | hours | 8 | 8 | 48 |
| Average training hours completed per trained employee - General | hours | 2.6 | 3.6 | 48 |
| Average training hours completed per trained employee - Middle management | hours | 3.6 | 4.3 | 48 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Completion rate of service requests | % | 95.7 | 97.8 | 43 |
| Number of complaints related to property management services | 3 | 5 | 43 | |
| Number of non-compliance incidents with relevant laws and regulations relating to health and safety, advertising, labelling and privacy matters | nil | 43 | ||
| Number of service requests from customers | 119516 | 200645 | 43 | |
| Number of service requests satisfactorily resolved | 113618 | 196184 | 43 | |
| Service satisfaction score for apartments | marks | 87 | 90 | 43 |
| Service satisfaction score for office buildings | marks | 98 | 98 | 43 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees received anti-corruption training - Directors and Senior management | 14 | 8 | 48 | |
| Number of employees received anti-corruption training - General | 362 | 386 | 48 | |
| Number of employees received anti-corruption training - Middle management | 58 | 46 | 48 | |
| Number of employees received anti-corruption training - Total | 434 | 440 | 48 | |
| Percentage of employees received anti-corruption training | % | 70 | 69 | 48 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Indirect Energy Emissions (Scope 2) | tonnes of CO2-e | 25922 | 23828 |
| Total GHG Emissions | tonnes of CO2-e | 25922 | 23828 |
| Total GHG Emissions Intensity (By Area) | tonnes of CO2-e/m2 | 0.0028 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit |
|---|---|
| Total Hazardous Waste | tonnes |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Total Non-Hazardous Waste Intensity (By Area) | tonnes/m² | 0.000001 | 0.000001 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | MWh/m² | 0.004 | 0.0033 |
| Purchased Electricity | MWh | 28757 | 27749 |
| Total Energy Consumption | MWh | 28757 | 27749 |
| Total Indirect Energy Consumption | MWh | 28757 | 27749 |
| Total Purchased Energy | MWh | 28757 | 27749 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption | m³ | 725411 | 843527 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 84 | 80 |
| Percentage of Employees Aged Below 30 | % | 16 | 20 |
| Percentage of Employees in Mainland China | % | 100 | 100 |
| Percentage of Female Employees | % | 46 | 44 |
| Percentage of General Employees | % | 90 | 89 |
| Percentage of Male Employees | % | 54 | 56 |
| Percentage of Middle Management Employees | % | 9 | 9 |
| Percentage of Senior Management Employees | % | 1 | 2 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 65 | 24 |
| Turnover Rate of Employees Aged Above 50 | % | 100 | |
| Turnover Rate of Employees Aged Below 30 | % | 13 | 8 |
| Turnover Rate of Employees in Mainland China | % | 24 | 12 |
| Turnover Rate of Female Employees | % | 23 | 13 |
| Turnover Rate of Male Employees | % | 24 | 12 |
| Turnover Rate of Total Employees | % | 24 | 12 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 40 | 52 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 97 | 99 |
| Percentage of Trained Female Employees | % | 93 | 98 |
| Percentage of Trained General Employees | % | 84 | 88 |
| Percentage of Trained Male Employees | % | 100 | 98 |
| Percentage of Trained Middle Management | % | 13 | 10 |
| Percentage of Trained Senior Management | % | 3 | 2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours/employee | 29 | 24.7 |
| Average Training Hours (General Staff) | hours/employee | 25.6 | 24.2 |
| Average Training Hours (Male) | hours/employee | 21.5 | 24.7 |
| Average Training Hours (Middle Management) | hours/employee | 27.6 | 25.7 |
| Average Training Hours (Senior Management) | hours/employee | 33.7 | 24.6 |
| Average Training Hours per Employee | hours/employee | 25 | 24.6 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Complaint Growth Rate | % | 66.67 | |
| Number of Products and Service Related Complaints | 3 | 5 | |
| Total Number of Customer Complaints | 3 | 5 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 70 | 69 |
| Number of Directors and Management Attendance for Anti-corruption Training | 14 | 8 | |
| Number of General Employees Attendance for Anti-corruption Training | 362 | 386 | |
| Number of People Participated in Ethical Standards and Anti-corruption Training | 434 | 440 |