2023 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen Oxide (NOx) | kg | 325.62 | 317.32 | 419.03 | 40 |
| Particulate Matters (PM) | kg | 0.32 | 0.44 | 1 | 40 |
| Sulphur Oxide (SOx) | kg | 6.6 | 7.19 | 5.73 | 40 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Carbon Emissions (scope 1 and 2) | tonnes CO2e | 34269 | 36432 | 40731 | 12 |
| Carbon Intensity (scope 1 and 2) | kg CO2e/equivalent guest night | 16.23 | 16.31 | 20.03 | 12 |
| Direct GHG emissions (Scope 1) | tonnes CO2e | 5153 | 5144 | 6074 | 40 |
| GHG emission intensity | kg CO2e/equivalent guest night | 16.23 | 16.31 | 20.03 | 40 |
| Indirect GHG emissions (Scope 2) | tonnes CO2e | 29116 | 31288 | 34657 | 40 |
| Scope 1 Carbon Emissions | tonnes CO2e | 6074 | 12 | ||
| Scope 2 Carbon Emissions | tonnes CO2e | 34657 | 12 | ||
| Total GHG emissions | tonnes of CO2 equivalent | 34269 | 36432 | 40731 | 40 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Cleaning Chemical disposed | kg | 25 | 200** | 40 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Aluminium cans recycled | kg | 17 | 13 | 13 | 40 |
| Electronic Appliances disposed | pieces | 30 | 40 | ||
| Food waste and donations recycled | kg | 43139 | 83949 | 93223 | 40 |
| General waste disposed | tonnes | 3552 | 2207 | 6066 | 40 |
| Glass bottles recycled | kg | 4282 | 589** | 236 | 40 |
| Non-hazardous waste intensity | kg/equivalent guest night | 1.68 | 0.99 | 2.98 | 40 |
| Paper recycled | kg | 41635 | 50310 | 24146* | 40 |
| Plastic bottles recycled | kg | 1988 | 1731 | 2334 | 40 |
| Retired lighting fitting disposed | pieces | 308 | 828** | 40 | |
| Soap recycled | kg | 152 | 101 | 349 | 40 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Greenhouse gas emission intensity reduction (scope 1 and 2) with 2023 as baseline | % | at least 20% | 7 |
| Sustainability Vision 2030 Target (reduction in scope 1 and 2 GHG emission intensity) | 20% | 12 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Used cooking oil recycled | Liter | 3857 | 5192 | 7856 | 40 | |
| Waste diversion rate enhancement with 2023 as baseline | at least double | 7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Electricity | MWh | 59494 | 68256 | 74224 | 40 |
| Energy Consumption (Total Energy) | MWh | 85440 | 93978 | 105195 | 12 |
| Energy Intensity (MWh/equivalent guest night) | MWh/equivalent guest night | 0.04 | 0.04 | 0.05 | 12 |
| Energy intensity | MWh/equivalent guest night | 0.04 | 0.04 | 0.05 | 40 |
| Fuel | MWh | 3633 | 4097 | 2676 | 40 |
| Total energy consumption | MWh | 85440 | 93978 | 105195 | 40 |
| Towngas | MWh | 22313 | 21265 | 28295 | 40 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total water consumption | m3 | 605240 | 816563 | 783911 | 40 |
| Water intensity | m3/equivalent guest night | 0.29 | 0.37 | 0.39 | 40 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Water intensity reduction with 2023 as baseline | % | at least 10% | 7 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| BEAM Plus Existing Building certifications for hotel properties | % | at least 30% | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Percentage of the Board by age group - 30–50 | % | 17 | 18 | 17 | 41 |
| Percentage of the Board by age group - 50 above | % | 83 | 82 | 83 | 41 |
| Percentage of the Board by gender - Female | % | 33 | 36 | 33 | 41 |
| Percentage of the Board by gender - Male | % | 67 | 64 | 67 | 41 |
| Total workforce | number of people | 1497 | 1441 | 1522 | 41 |
| Total workforce by age group - 25–less than 40 | number of people | 386 | 352 | 331 | 41 |
| Total workforce by age group - 40–less than 55 | number of people | 708 | 688 | 719 | 41 |
| Total workforce by age group - 55 or above | number of people | 344 | 358 | 403 | 41 |
| Total workforce by age group - Under 25 | number of people | 59 | 43 | 69 | 41 |
| Total workforce by employment category - General staff | number of people | 1324 | 1273 | 1354 | 41 |
| Total workforce by employment category - Middle management | number of people | 152 | 152 | 153 | 41 |
| Total workforce by employment category - Senior management | number of people | 21 | 16 | 15 | 41 |
| Total workforce by employment contract - Contract | number of people | 91 | 71 | 78 | 41 |
| Total workforce by employment contract - Permanent | number of people | 1406 | 1369 | 1441 | 41 |
| Total workforce by employment contract - Trainee | number of people | 1 | 3 | 41 | |
| Total workforce by gender - Female | number of people | 760 | 745 | 799 | 41 |
| Total workforce by gender - Male | number of people | 737 | 696 | 723 | 41 |
| Total workforce by geographical locations - Hong Kong | number of people | 1497 | 1441 | 1522 | 41 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age group - 25–less than 40 | % | 57 | 51 | 62 | 41 |
| Employee turnover rate by age group - 40–less than 55 | % | 42 | 35 | 39 | 41 |
| Employee turnover rate by age group - 55 or above | % | 43 | 42 | 30 | 41 |
| Employee turnover rate by age group - Under 25 | % | 127 | 86 | 90 | 41 |
| Employee turnover rate by gender - Female | % | 46 | 41 | 39 | 41 |
| Employee turnover rate by gender - Male | % | 53 | 43 | 49 | 41 |
| Employee turnover rate by geographical locations - Hong Kong | % | 49 | 42 | 44 | 41 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total number of lost days due to work injuries | number of days | 3285 | 1936 | 1282 | 41 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees trained by employment category - General staff | % | 83 | 80 | 79 | 41 |
| Percentage of employees trained by employment category - Middle management | % | 16 | 18 | 19 | 41 |
| Percentage of employees trained by employment category - Senior management | % | 1 | 2 | 2 | 41 |
| Percentage of employees trained by gender - Female | % | 43 | 46 | 45 | 41 |
| Percentage of employees trained by gender - Male | % | 57 | 54 | 55 | 41 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | 2030 | Report Pages |
|---|---|---|---|---|---|---|
| Average training and development hours per full-time employee increase with 2023 as baseline | double | 7 | ||||
| Average training hours by employment category - General staff | number of hours | 1.5 | 1 | 1.3 | 41 | |
| Average training hours by employment category - Middle management | number of hours | 3.5 | 1.8 | 3.2 | 41 | |
| Average training hours by employment category - Senior management | number of hours | 0.4 | 0.6 | 2.3 | 41 | |
| Average training hours by gender - Female | number of hours | 1.8 | 0.9 | 1.4 | 41 | |
| Average training hours by gender - Male | number of hours | 2.1 | 1.2 | 1.6 | 41 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers by geographical region - Hong Kong | number of suppliers | 2537 | 2139 | 2257 | 41 |
| Number of suppliers by geographical region - Mainland China | number of suppliers | 9 | 7 | 9 | 41 |
| Number of suppliers by geographical region - Overseas | number of suppliers | 88 | 80 | 89 | 41 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2025 | Report Pages |
|---|---|---|---|
| All new employees receive anti-corruption training within 12 months of onboarding | all | 7 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 0.32 | 0.44 | 1 |
| NOâ‚“ Emissions | kg | 325.62 | 317.32 | 419.03 |
| SOâ‚“ Emissions | kg | 6.6 | 7.19 | 5.73 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes CO2e | 5153 | 5144 | 6074 |
| Indirect Energy Emissions (Scope 2) | tonnes CO2e | 29116 | 31288 | 34657 |
| Total GHG Emissions | tonnes CO2e | 34269 | 36432 | 40731 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Hazardous Waste Disposed | kg | 25 | 200 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Glass Waste | kg | 4282 | 589 | 236 |
| Non-Hazardous Waste (Electronic Waste) | pieces | 30 | ||
| Non-Hazardous Waste (Kitchen Waste) | kg | 43139 | 83949 | 93223 |
| Non-Hazardous Waste Disposed | tonnes | 3552 | 2207 | 6066 |
| Non-Hazardous Waste Recycled | kg | 88013 | 137693 | 120301 |
| Paper Waste | kg | 41635 | 50310 | 24146 |
| Plastic Waste | kg | 1988 | 1731 | 2334 |
| Total Non-Hazardous Waste Intensity (By Unit Product) | kg/equivalent guest night | 1.68 | 0.99 | 2.98 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2023 | % | 20 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year | percent | at least 100 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Unit Product) | MWh/equivalent guest night | 0.04 | 0.04 | 0.05 |
| Natural Gas Consumption | MWh | 22313 | 21265 | 28295 |
| Purchased Electricity | MWh | 59494 | 68256 | 74224 |
| Total Direct Energy Consumption | MWh | 25946 | 25362 | 30971 |
| Total Energy Consumption | MWh | 85440 | 93978 | 105195 |
| Total Indirect Energy Consumption | MWh | 59494 | 68256 | 74224 |
| Total Non-Renewable Fuel Consumption | MWh | 3633 | 4097 | 2676 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | m3 | 605240 | 816563 | 783911 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Water Consumption Reduction Percentage Compared to Last Year | % | at least 10 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Contractors | number of people | 91 | 71 | 78 |
| Number of Employees Aged 30-50 | number of people | 386 | 352 | 331 |
| Number of Employees Aged Above 50 | number of people | 1052 | 1046 | 1122 |
| Number of Employees Aged Below 30 | number of people | 59 | 43 | 69 |
| Number of Employees in Hong Kong | number of people | 1497 | 1441 | 1522 |
| Number of Female Employees | number of people | 760 | 745 | 799 |
| Number of General Employees | number of people | 1324 | 1273 | 1354 |
| Number of Interns | number of people | 1 | 3 | |
| Number of Male Employees | number of people | 737 | 696 | 723 |
| Number of Middle Management Employees | number of people | 152 | 152 | 153 |
| Number of Senior Management Employees | number of people | 21 | 16 | 15 |
| Number of Total Employees | number of people | 1497 | 1441 | 1522 |
| Percentage of Female Employees | % | 50.77 | 51.69 | 52.47 |
| Percentage of Male Employees | % | 49.23 | 48.31 | 47.53 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees in Hong Kong | % | 49 | 42 | 44 |
| Turnover Rate of Female Employees | % | 46 | 41 | 39 |
| Turnover Rate of Male Employees | % | 53 | 43 | 49 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | number of days | 3285 | 1936 | 1282 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 43 | 46 | 45 |
| Percentage of Trained General Employees | % | 83 | 80 | 79 |
| Percentage of Trained Male Employees | % | 57 | 54 | 55 |
| Percentage of Trained Middle Management | % | 16 | 18 | 19 |
| Percentage of Trained Senior Management | % | 1 | 2 | 2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | number of hours | 1.8 | 0.9 | 1.4 |
| Average Training Hours (General Staff) | number of hours | 1.5 | 1 | 1.3 |
| Average Training Hours (Male) | number of hours | 2.1 | 1.2 | 1.6 |
| Average Training Hours (Middle Management) | number of hours | 3.5 | 1.8 | 3.2 |
| Average Training Hours (Senior Management) | number of hours | 0.4 | 0.6 | 2.3 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Hong Kong | number of suppliers | 2537 | 2139 | 2257 |
| Number of Suppliers in Mainland China | number of suppliers | 9 | 7 | 9 |
| Number of Suppliers in Overseas | number of suppliers | 88 | 80 | 89 |
| Number of Total Suppliers | number of suppliers | 2634 | 2226 | 2355 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2025 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 |