Environmental, Social and Governance Report 2023

Company: TRAD CHI MED (570)
Year: 2023
Published: 2024-04-26
Status: Processed
View Report

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2021 2022 2023 Report Pages
Ammonia nitrogen (wastewater) tonne 5.8 12 2.4 49
COD (wastewater) tonne 68.9 189 102.1 49
O₂ (waste gas) tonne 65.9 173.2 80.4 49
PM (waste gas) tonne 9.1 9.2 7.9 49
SO₂ (waste gas) tonne 42.4 59.2 45.2 49

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Direct emissions (scope 1) tonne of CO₂e, tons of CO2e 105687.6 122799.1 105562.2 36, 49
GHG emissions tonne of CO₂e 306697.8 377850.7 338793.6 49
GHG emissions intensity tonne of CO₂e/RMB1000 of operating revenue, tons of CO2e/RMB10000 of operating revenue 0.021 0.026 0.019 36, 49
Indirect emissions (scope 2) tonne of CO₂e, tons of CO2e 201010.2 255051.6 232231.4 36, 49
Total GHG emissions tons of CO2e 306697.6 377850.7 338793.6 36

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Amount of hazardous waste generated tons 144.3 35
Hazardous waste tonne 116 293.3 144.3 35, 49
Intensity of hazardous waste kg/RMB1000 of operating revenue 0.06 0.02 0.008 35, 49
Internal fertilizer tonne 7379.4 4.34 35, 49
Internal incineration tonne 2969.6 9752.5 7440 35, 49

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Intensity of non-hazardous waste kg/RMB1000 of operating revenue 3 4.64 4.61 35, 49
Landfill disposal tonne 2127.5 3892 1943.5 35, 49
Non-hazardous waste tonne 50554.4 86198.8 84017.3 35, 49
Paper products (packaging material consumption) tonne 10384.9 5178 9626.5 49
Third-party recycling tonne 18668.6 17480 13630.1 35, 49

Description of emissions target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
GHG emissions comparable price target for 2023 tons of CO2e/RMB10000 of output value 0.1729 36

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2021 2022 2023 Report Pages
External harmless treatment tonne 13111 68797.7 63703.8 35, 49
Hazardous waste disposal rate 101.9% 35
Hazardous waste under compliant disposal (including storage from previous years) tons 147.1 35

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Coal tonne 45835.3 36066.5 26565.7 49
Coal consumption t 45835.3 36066.5 26555.7 34
Diesel kg 221181.9 174049.5 167003.5 49
Energy consumption intensity kWh/RMB1000 of operating revenue 46.8 57.9 41.2 34
Energy intensity kWh/RMB1000 of operating revenue 46.8 57.9 41.2 49
Gasoline kg 260328.9 154738.8 207337.2 49
Natural gas m³ 2010903.5 2207727.6 2341993.4 49
Natural gas consumption m³ 20190039.5 22027787.6 23419993.4 34
Purchased electricity kWh 162446834.4 175290838.3 164487178.8 34, 49
Purchased steam million kJ 623025.3 729885.5 620342.6 34, 49
Total energy consumption MWh 891874.4 827694.8 746110.8 34, 49

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Water consumption t, tonne 3124576.1 3876991.7 3996813.9 34, 49
Water consumption intensity Tonne/RMB1000 of operating revenue, tonne/RMB1000 of operating revenue 0.16 0.27 0.22 34, 49

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2021 2022 2023 Report Pages
Composite membrane (packaging material consumption) tonne 3272.8 2295 3501.6 49
Density of packaging material kg/RMB1000 of operating revenue 1.63 0.79 0.97 49
Glass (packaging material consumption) tonne 925.1 691 932.7 49
Metals (packaging material consumption) tonne 819.2 114 369.1 49
Others (packaging material consumption) tonne 41.9 18.6 126.3 49
Plastic (packaging material consumption) tonne 16550.1 3008 2964.4 49
Total (packaging material consumption) tonne 31003 11308.9 17520.6 49

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 2022 2023 Report Pages
Total investments in environmental protection RMB10000 2000.24 1723.8 2051.53 49

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Average paid leave days per person days 6.2 6.57 21, 50
Coverage rate of five social insurances and housing provident fund % 100 100 100 21, 50
Employee turnover - East China % 22 23 22.45 51
Ethnic Han employees person 16323 16835 16279 21
Ethnic minority employees person 775 827 1024 21
Female employees person 8408 8780 8690 21
Group's labor contract signing rate 100% 21
Male employees person 8690 8882 8613 21
Number of Ethnic Han employees person 16823 16835 16279 50
Number of R&D personnel person 1218 1263 1329 50, 52
Number of disabled employees person 125 117 117 50
Number of disabled individuals 117 21
Number of employees aged 30-50 person 10804 10333 11031 50
Number of employees aged <30 person 5243 5997 5311 50
Number of employees aged >50 person 1051 1312 961 50
Number of employees in Central China person 1682 1738 2570 50
Number of employees in East China person 5175 5347 4988 50
Number of employees in Hong Kong SAR person 4 4 4 50
Number of employees in Mainland China person 17094 17658 17299 50
Number of employees in North China person 1263 1246 951 50
Number of employees in Northeast China person 1005 851 654 50
Number of employees in Northwest China person 1245 1286 1447 50
Number of employees in South China person 4441 4585 3849 50
Number of employees in Southwest China person 2521 2605 2840 50
Number of employees with a bachelor's degree or above person 8929 9910 10567 50
Number of employees with a junior college certificate or below person 7299 7752 6646 50
Number of ethnic minority employees person 775 827 1024 50
Number of female employees person 8408 8780 8690 50
Number of male employees person 8690 8882 8613 50
Number of management personnel person 2430 3236 3634 50
Number of marketing personnel person 6198 6155 5811 50
Number of minority employees 1024 21
Number of production personnel person 7362 7008 6529 50
Proportion of R&D personnel % 7.12 7.15 7.12 52
Proportion of female employees in management % 36.5 38.2 38.9 21, 50
Proportion of unionized employees (Head Office) % 100 52
Satisfaction of employees /100 points 81.47 50
Signing rate of labor contracts % 100 100 100 50
Total number of employees person 17098 17682 17303 21, 50

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Employee new hire rate, Central China % 3 16 18.6 50
Employee new hire rate, East China % 30 26 22.55 50
Employee new hire rate, Hong Kong SAR % 25 50
Employee new hire rate, Mainland China % 30 26 23.14 50
Employee new hire rate, North China % 10 8 15.25 50
Employee new hire rate, Northeast China % 13 14 14.53 50
Employee new hire rate, Northwest China % 14 15 12.3 50
Employee new hire rate, South China % 65 50 37.67 50
Employee new hire rate, Southwest China % 12 12 19.23 50
Employee new hire rate, age 30-50 % 23 26 14.87 50
Employee new hire rate, age <30 % 36 42 43.49 50
Employee new hire rate, age >50 % 9 4 5.72 50
Employee new hire rate, female % 30 28 22.55 50
Employee new hire rate, male % 29 26 23.14 50
Employee turnover - Age 30-50 % 18 17 16.73 51
Employee turnover - Age <30 % 35 34 29.74 51
Employee turnover - Age >50 % 19 26 21.02 51
Employee turnover - Central China % 6 7 15.8 51
Employee turnover - Female % 24 24 20.79 51
Employee turnover - Hong Kong SAR % 25 25 51
Employee turnover - Mainland China % 23 24 20.96 51
Employee turnover - Male % 23 24 21.13 51
Employee turnover - North China % 11 8 17.88 51
Employee turnover - Northeast China % 12 5 12.54 51
Employee turnover - Northwest China % 11 17 13.41 51
Employee turnover - South China % 46 47 31.56 51
Employee turnover - Southwest China % 13 13 15.49 51

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 2022 Report Pages
Number of work-related accidents nos. 8 2 49, 51
Number of work-related injuries person 8 5 49, 51

Lost days due to work injury.

Indicator Unit 2021 2022 Report Pages
Lost days due to work-related injuries day 216 258 49, 51

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2021 2022 2023 Report Pages
Coverage and completion rate of occupational health and safety training % 100 100 100 49
Coverage of work safety drills % 100 100 49
Coverage rate of employee physical examination % 98.03 98.03 100 21, 50
Number of emergency drills for work safety time / 130 207 49
Number of employees participating in work safety emergency drills time / 38658 40368 49
Total investment in work safety RMB10000 1427.47 1541.5 49
Total person-times of occupational health and safety training time 37453 40246 44970 49, 51

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 2023 Report Pages
Employee training performance - Training coverage - Female % 80 93.43 80.04 51
Employee training performance - Training coverage - Male % 100 94.07 81.52 51
Employee training performance - Training coverage - Management personnel % 100 91.41 87.5 51
Employee training performance - Training coverage - Marketing personnel % 81 93.6 90.15 51
Employee training performance - Training coverage - Production personnel % 96 97.18 96.31 51
Employee training performance - Training coverage - R&D personnel % 84 90.08 81.36 51
Number of employees participating in trainings person-time 114722 132384 459181 51
Number of innovative drugs that have been launched to the market nos. 1 52

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 2023 Report Pages
Average training hours per employee - Female hour 37 37.82 42.77 51
Average training hours per employee - Male hour 48 21.7 37.53 51
Average training hours per employee - Management personnel hour 108 50.02 85.15 51
Average training hours per employee - Marketing personnel hour 38 20.38 26 51
Average training hours per employee - Production personnel hour 25 20.32 25.88 51
Average training hours per employee - R&D personnel hour 41 31.72 35.13 51
Investments in employee training RMB10000 494.8 1064.98 988.39 51
Number of employee training sessions time 5287 3862 10212 51
Proportion of R&D expenditure % 5.4 4.82 3.78 52
Total hours of occupational health and safety training hour 74906 80492 89040 49, 51

Number of suppliers by geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Number of suppliers - Central China nos. 31 29 27 52
Number of suppliers - East China nos. 64 56 54 52
Number of suppliers - Mainland China nos. 218 199 195 52
Number of suppliers - North China nos. 29 27 25 52
Number of suppliers - Northeast China nos. 15 9 12 52
Number of suppliers - Northwest China nos. 22 18 22 52
Number of suppliers - South China nos. 27 27 24 52
Number of suppliers - Southwest China nos. 30 33 31 52

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2021 2022 2023 Report Pages
Coverage of supplier ESG training % 99 52
Hours of supplier ESG training hour 2 52
Number of supplier ESG trainings time 2 52
Performance rate of economic contracts % 100 100 100 52
Ratio of responsible procurement % 100 52

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Number of supplier ESG reviews nos. 27 52

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Indicator Unit 2021 2022 2023 Report Pages
Number of product recalls recalls 4 5 4 19, 52
Percentage of products recalled - Concentrated TCM granules - Quality % 0.00017 0.00006 0.00004 52
Percentage of products recalled - TCM decoction pieces - Quality % 0.04 0.017 52
Percentage of recall due to quality of TCM decoction pieces (in kilograms) % 0.04 0.017 19
Percentage of recall due to quality of TCM finished drugs (in boxes) % 0.00008 0.00002 0.00042 [Note] 19
Product qualification rate % 100 100 100 52

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 2023 Report Pages
Expenditure on R&D RMB100 million 6.94 6.12 6.78 52
Qualification rate of drug sampling and testing % 100 99.74 99.95 52
Resolution rate of customer complaints % 100 100 100 52
Total number of customer complaints - Adverse reactions time 24 30 26 52
Total number of customer complaints - Non-conformity of product information time 17 1 13 52
Total number of customer complaints - Others time 25 38 33 52
Total number of customer complaints - Packaging appearance time 177 105 75 52
Total number of customer complaints - Quality time 24 32 28 52

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2021 2022 2023 Report Pages
Number of patents granted nos. 177 209 201 52

Description of quality assurance process and recall procedures.

Indicator Unit 2021 2022 2023 Report Pages
Number of defects identified by internal quality audit 581 518 559 52
Rectification rate of defects identified by internal quality audit % 98.6 100 100 52
TCM finished drugs - Quality % 0.00008 0.00002 0.00042 52

Description of anti-corruption training provided to directors and staff.

Indicator Unit 2021 2022 2023 Report Pages
Number of anti-corruption training participants person 9928 15712 14523 51
Number of anti-corruption training sessions time 12 14 23 51
Number of legal compliance trainings time 1 8 51
Number of persons who have received legal compliance training person-time / / 300 51

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2021 2022 2023 Report Pages
Input for support of employees-in-need (including in-kind rebate) RMB10000 32 69.71 50
Investments in public welfare RMB10000 1169 1433.81 1445.5 52
Investments in rural revitalization RMB10000 316.26 338.81 52

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 2022 2023 Report Pages
Person-times of employees participating in volunteer services person-time 433 416 1823 52
Person-times of employees-in-need helped person-time 32 31 231 50
Volunteer service time hour 1290 1280 1465 52

The types of emissions and respective emissions data.

Standard Indicator Unit 2021 2022 2023
Airborne Particulate Matter (PM) Emissions tonne 9.1 9.2 7.9
SOₓ Emissions tonne 42.4 59.2 45.2

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Direct GHG Emissions (Scope 1) tons of CO2e 105687.6 122799.1 105562.2
Indirect Energy Emissions (Scope 2) tons of CO2e 201010.2 255051.6 232231.4
Total GHG Emissions tons of CO2e 306697.6 377850.7 338793.6
Total GHG Emissions Intensity (By Revenue) tons of CO2e/RMB10000 of operating revenue 0.021 0.026 0.019

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Disposal Rate of Hazardous Waste % 101.9
Hazardous Waste Incineration tonne 2969.6 9752.5 4740
Total Hazardous Waste tonne 116 293.3 144.3
Total Hazardous Waste Intensity (By Revenue) kg/RMB1000 of operating revenue 0.06 0.02 0.008

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Non-Hazardous Waste Disposed tonne 50554.4 86198.8 84017.3
Non-Hazardous Waste Landfilling tonne 2127.5 3892 1943.5
Non-Hazardous Waste Recycled tonne 18668.6 17480 13630.1
Paper Waste tonne 10384.9 5178 9626.5
Total Non-Hazardous Waste Intensity (By Revenue) kg/RMB1000 of operating revenue 6.03 6.03 4.64

Description of emissions target(s) set and steps taken to achieve them.

Standard Indicator Unit 2023
Percentage of Reduction in GHG Intensity Compared to Last Year % 0.52

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Standard Indicator Unit 2022 2023
Hazardous Waste Intensity Reduction Percentage Compared to Last Year % 424.5 -7.41

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Diesel Fuel Consumption kg 221181.9 174049.5 167003.5
Energy Consumption Intensity (By Revenue) kWh/RMB1000 of operating revenue 46.8 57.9 41.2
Gasoline Consumption kg 260328.9 154738.8 207337.2
Natural Gas Consumption m³ 20190039.5 22027787.6 23419993.4
Purchased Electricity kWh 162446834.4 175290838.3 164487178.8
Purchased Steam million kJ 623025.3 729885.5 620342.6
Total Energy Consumption MWh 891874.4 827694.8 746110.8

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Water Consumption tonne 3124576.1 3876917.1 3996813.9
Water Consumption Intensity (By Revenue) tonne/RMB1000 of operating revenue 0.16 0.27 0.22

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2021 2022 2023
Packaging Material Consumption (Glass) tonne 925.1 691 932.7
Packaging Material Consumption (Metal) tonne 819.2 114 369.1
Packaging Material Consumption (Plastic) tonne 16550.1 3008 2964.4
Packaging Material Intensity (By Revenue) kg/RMB1000 of operating revenue 1.63 0.79 0.97
Packaging Materials Consumed tonne 31003 11308.9 17520.6

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2021 2022 2023
Total Investment in Ecological Restoration RMB10000 2000.24 1723.8 2051.53

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Number of Bachelor's Degree Employees person 8929 9910 10567
Number of Below Junior College Employees person 7299 7752 6646
Number of Employees Aged 30-50 person 10804 10333 11031
Number of Employees Aged Above 50 person 1051 1312 961
Number of Employees Aged Below 30 person 5243 5997 5311
Number of Employees in Central China person 1682 1738 2570
Number of Employees in East China person 5175 5347 4988
Number of Employees in Hong Kong person 4 4 4
Number of Employees in Mainland China person 17094 17658 17299
Number of Employees in North China person 1263 1246 951
Number of Employees in Northeast China person 1005 851 654
Number of Employees in Northwest China person 1245 1286 1447
Number of Employees in South China person 4441 4585 3849
Number of Employees in Southwest China person 2521 2605 2840
Number of Female Employees person 8408 8780 8690
Number of Male Employees person 8690 8882 8613
Number of Total Employees person 17098 17682 17303
Percentage of Employees Aged 30-50 % 63.22 58.43 63.76
Percentage of Employees Aged Above 50 % 6.15 7.42 5.55
Percentage of Employees Aged Below 30 % 30.67 33.91 30.69
Percentage of Female Employees % 49.16 49.67 50.23
Percentage of Male Employees % 50.84 50.23 49.77

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Turnover Rate of Employees Aged 30-50 % 18 17 16.73
Turnover Rate of Employees Aged Above 50 % 19 26 21.02
Turnover Rate of Employees Aged Below 30 % 35 34 29.74
Turnover Rate of Employees in Central China % 6 7 15.8
Turnover Rate of Employees in East China % 22 23 22.45
Turnover Rate of Employees in Hong Kong % 25 25
Turnover Rate of Employees in Mainland China % 23 24 20.96
Turnover Rate of Employees in North China % 11 8 17.88
Turnover Rate of Employees in Northeast China % 12 5 12.54
Turnover Rate of Employees in Northwest China % 11 17 13.41
Turnover Rate of Employees in South China % 46 47 31.56
Turnover Rate of Employees in Southwest China % 13 13 15.49
Turnover Rate of Female Employees % 24 24 20.79
Turnover Rate of Male Employees % 23 24 21.13

Lost days due to work injury.

Standard Indicator Unit 2021 2022
Lost Days Due to Work-related Injuries day 432 516

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Standard Indicator Unit 2021 2022 2023
Health Check Coverage for Employees % 98.03 98.03 100
Investment in Work Safety RMB10000 1427.47 1541.5
Number of Production Safety Emergency Drills time 130 207
Participation Rate of Safety Training % 100 100 100

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2021 2022 2023
Percentage of Trained Female Employees % 80 93.43 80.04
Percentage of Trained Male Employees % 100 94.07 81.52
Percentage of Trained Operational Employees % 81 93.6 90.15
Percentage of Trained Production Employees % 96 97.18 96.31
Percentage of Trained Senior Management % 100 91.41 87.5
Percentage of Trained Technical Employees % 84 90.08 81.36

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022 2023
Average Training Hours (Female) hour 37 37.82 42.77
Average Training Hours (Male) hour 48 21.7 37.53
Average Training Hours (Marketing & Customer Service) hour 38 20.38 26
Average Training Hours (Production Employees) hour 25 20.32 25.88
Average Training Hours (R&D Personnel Employees) hour 41 31.72 35.13
Average Training Hours (Senior Management) hour 108 50.02 85.15
Total Training Hours hour 74906 80492 89840

Number of suppliers by geographical region.

Standard Indicator Unit 2021 2022 2023
Number of Suppliers in Central China nos. 31 29 27
Number of Suppliers in East China nos. 64 56 54
Number of Suppliers in Mainland China nos. 218 199 195
Number of Suppliers in North China nos. 29 27 25
Number of Suppliers in Northeast China nos. 15 9 12
Number of Suppliers in Northwest China nos. 22 18 22
Number of Suppliers in South China nos. 27 27 24
Number of Suppliers in Southwest China nos. 30 33 31

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2023
Number of Supplier Social Responsibility Training Sessions time 2
Total Supplier Training Hours on Business Ethics hour 2

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Standard Indicator Unit 2023
Number of Suppliers Participated in Sustainability Risk Assessment nos. 27

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Standard Indicator Unit 2021 2022 2023
Number of Recalled Products for Safety and Health Reasons recalls 4 9 4
Percentage of Recalled Products for Safety and Health Reasons % 0.04017 0.05706 0.01746

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2022 2023
Complaint Growth Rate % -22.85 -15.05
Complaints Handling Rate % 100 100 100
Number of Product Quality Complaints time 24 32 28
Total Number of Customer Complaints time 267 206 175

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2021 2022 2023
Number of Patents Granted nos. 177 209 201

Description of anti-corruption training provided to directors and staff.

Standard Indicator Unit 2021 2022 2023
Number of Anti-corruption Training Session time 12 14 23
Number of People Participated in Ethical Standards and Anti-corruption Training person 9928 15712 14523

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2021 2022 2023
Number of Participations in Volunteer Activities person-time 433 416 1823
Total Volunteer Service Hours hour 1290 1280 1465