2023 Environmental, Social and Governance Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Greenhouse gas emission density | tCO2e / revenue in RMB (million) | 0.12 | 0.06 | 0.04 | 47 |
| Greenhouse gas emissions | tCO2e | 9039.28 | 4543.08 | 2929.74 | 47 |
| Scope 1 Greenhouse gas emissions | tCO2e | 69.47 | 47 | ||
| Scope 2 Greenhouse gas emissions | tCO2e | 8969.81 | 4543.08 | 2929.74 | 47 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Battery | kg | 87.57 | 73.00 | 47 | |
| Density of hazardous waste | kg / revenue in RMB (million) | 0.03 | 0.03 | 0.02 | 47 |
| Hazardous waste produced | kg | 1681.29 | 2028.41 | 1409.38 | 47 |
| Mercury-containing fluorescent lamp or energy-saving light tube | kg | 71.21 | 276.48 | 47 | |
| Waste electronic and electrical equipment | kg | 1271.00 | 564.09 | 47 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Density of non-hazardous waste | Ton / revenue in RMB (million) | 19.46 | 13.98 | 12.99 | 47 |
| Non-hazardous waste produced | Ton | 13443.0806 | 1029459.83 | 956866.75 | 47 |
| Waste toner cartridges and cartridges | kg | 954.63 | 568.81 | 47 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Density of energy consumption (kWh in '000/ revenue in RMB million) | 0.21 | 0.11 | 0.07 | 48 | |
| Direct consumption | kWh * 1000 | 317446 | 47 | ||
| Energy consumption in total | kWh in '000s | 15970.10 | 8086.46 | 5198.01 | 48 |
| Indirect consumption | kWh in '000s | 15641.61 | 8086.46 | 5198.01 | 48 |
| Natural gas consumption (total) | m³ | 32130.00 | 48 | ||
| Purchased heat | GJ | 487.64 | 85.68 | 598.46 | 48 |
| Purchased power | kWh in '000s | 15342.61 | 7894.69 | 5021.71 | 48 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Density of water consumption (m³/revenue in RMB million) | 186.24 | 132.11 | 113.57 | 48 | |
| Water consumption in total | m³ | 13274096.25 | 9723566.66 | 8356799.12 | 48 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Environmental protection resources contributed | RMB ten thousand | 61.35 | 2.81 | 49 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover (female) | % | 33.3 | 34.9 | 41.0 | 48 |
| Number of employees aged 29 and below | Person | 6392 | 4336 | 3247 | 48 |
| Number of employees aged 30-49 | Person | 3230 | 6486 | 6368 | 48 |
| Number of employees aged 50 and above | Person | 286 | 246 | 317 | 48 |
| Number of employees in Chinese Mainland | Person | 9881 | 11150 | 10146 | 48 |
| Number of employees in Hong Kong, Macao and Taiwan regions and overseas | Person | 18 | 9 | 6 | 48 |
| Number of female employees | Person | 1800 | 4433 | 6006 | 48 |
| Number of full-time employees | Person | 9408 | 11159 | 10152 | 48 |
| Number of male employees | Person | 8099 | 6726 | 4146 | 48 |
| Number of part-time employees | Person | 491 | 48 | ||
| Total number of employees | Person | 9899 | 11159 | 10152 | 48 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover (Chinese Mainland) | % | 32.0 | 34.6 | 36.8 | 48 |
| Employee turnover (Hong Kong, Macao and Taiwan regions) | % | 16.7 | 33.3 | 50.0 | 48 |
| Employee turnover (aged 29 and below) | % | 30.4 | 38.8 | 49.6 | 48 |
| Employee turnover (aged 30-49) | % | 33.9 | 32.1 | 31.4 | 48 |
| Employee turnover (aged 50 and above) | % | 7.1 | 28.6 | 18.0 | 48 |
| Employee turnover (male) | % | 31.1 | 34.0 | 34.1 | 48 |
| Employee turnover (total) | % | 32.0 | 34.6 | 36.8 | 48 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of work-related fatalities | Person | 1 | 48 |
| Rate of work-related fatalities | % | 0.0107 | 48 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total lost days due to work injury | Day | 2125 | 3331 | 1406 | 48 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees trained | % | 61.94 | 85.80 | 91.24 | 48 |
| Percentage of female employees trained | % | 70.95 | 90.97 | 97.45 | 48 |
| Percentage of grassroots employees trained | % | 82.55 | 86.36 | 84.93 | 48 |
| Percentage of male employees trained | % | 59.25 | 49.97 | 62.36 | 48 |
| Percentage of middle management employees trained | % | 15.86 | 13.36 | 14.29 | 48 |
| Percentage of senior management employees trained | % | 1.59 | 0.33 | 0.78 | 48 |
| Total employees trained | Person | 9167 | 9572 | 9263 | 48 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average trained hours of each employee (total workforce) | Hour | 72.03 | 78.10 | 78.10 | 48 |
| Average trained hours of each female employee | Hour | 105.73 | 78.30 | 71.07 | 48 |
| Average trained hours of each grassroots employee | Hour | 73.00 | 79.60 | 79.60 | 48 |
| Average trained hours of each male employee | Hour | 61.80 | 78.01 | 82.87 | 48 |
| Average trained hours of each middle management employee | Hour | 63.32 | 67.40 | 67.40 | 48 |
| Average trained hours of each senior management employee | Hour | 47.62 | 41.92 | 66.67 | 48 |
| Total investment in training | RMB (ten thousand) | 1163000 | 663114 | 577510 | 48 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers in Central China | 568 | 623 | 661 | 49 | |
| Number of suppliers in East China | 2178 | 2191 | 2078 | 49 | |
| Number of suppliers in North China | 1268 | 1354 | 1095 | 49 | |
| Number of suppliers in Northeastern China | 250 | 250 | 261 | 49 | |
| Number of suppliers in South China | 947 | 1099 | 978 | 49 | |
| Number of suppliers in Southwest China | 1071 | 895 | 613 | 49 | |
| Total number of suppliers | 6410 | 6338 | 5647 | 49 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of products and service-related complaints received and coping methods - Complaint closed rate | % | 99.4 | 99.2 | 98.0 | 49 |
| Number of products and service-related complaints received and coping methods - Number of complaints | 29400 | 27402 | 19813 | 49 | |
| Number of products and service-related complaints received and coping methods - Overall satisfaction of customers | Score | 86 | 87 | 85 | 49 |
| Number of products and service-related complaints received and coping methods - Satisfaction rate of complaint handling | % | 56.10 | 43.37 | 52.27 | 49 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period | Case | 4 | 1 | 49 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2021 | 2022 | Report Pages |
|---|---|---|---|---|
| Number of anti-corruption training hours for directors and employees | Hour | 1.53 | 4.53 | 49 |
| Number of directors and employees participating in anti-corruption training | Person | 1580 | 200 | 49 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Anti-pandemic resources contributed | RMB ten thousand | 87 | / | 2.00 | 49 |
| Community resources contributed | RMB ten thousand | 270.04 | 309.04 | 49 | |
| Education resources contributed | RMB ten thousand | 1438.8 | 1102.47 | 49 | |
| Other resources contributed | RMB ten thousand | 401.93 | 665 | 920 | 49 |
| Poverty alleviation/Rural revitalization resources contributed | RMB ten thousand | 192.4 | 121.0 | 110.0 | 49 |
| Total value of resources contributed (money, energy or time) to the focus area | RMB ten thousand | 2451.52 | 2279.28 | 49 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 69.47 | ||
| Indirect Energy Emissions (Scope 2) | tCO2e | 8969.81 | 4543.08 | 2929.74 |
| Total GHG Emissions | tCO2e | 9039.28 | 4543.08 | 2929.74 |
| Total GHG Emissions Intensity (By Revenue) | tCO2e / revenue in RMB (million) | 0.12 | 0.06 | 0.04 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste (Electronic and IT Equipment) | kg | 1271 | 564.09 | |
| Total Hazardous Waste | kg | 1681.29 | 2028.41 | 1409.38 |
| Total Hazardous Waste Intensity (By Revenue) | kg / revenue in RMB (million) | 0.03 | 0.03 | 0.02 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste Disposed | Ton | 13443.0806 | 1029459.83 | 956866.75 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Ton / revenue in RMB (million) | 19.46 | 13.98 | 12.99 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | kWh in '000/ revenue in RMB million | 0.21 | 0.11 | 0.07 |
| Natural Gas Consumption | m³ | 32130 | ||
| Purchased Electricity | kWh | 15342610 | 7894690 | 5021710 |
| Purchased Heating | GJ | 487.64 | 85.68 | 598.46 |
| Total Direct Energy Consumption | kWh | 317446000 | ||
| Total Energy Consumption | kWh | 15970100 | 8086460 | 5198010 |
| Total Indirect Energy Consumption | kWh | 15641610 | 8086460 | 5198010 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | m³ | 13274096.25 | 9723566.66 | 8356799.12 |
| Water Consumption Intensity (By Revenue) | m³/revenue in RMB million | 186.24 | 132.11 | 113.57 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Total Investment in Ecological Restoration | RMB ten thousand | 61.35 | 2.81 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | Person | 3230 | 6486 | 6368 |
| Number of Employees Aged Above 50 | Person | 286 | 246 | 317 |
| Number of Employees Aged Below 30 | Person | 6392 | 4336 | 3247 |
| Number of Employees in Mainland China | Person | 9881 | 11150 | 10146 |
| Number of Employees in Overseas | Person | 18 | 9 | 6 |
| Number of Female Employees | Person | 1800 | 4433 | 6006 |
| Number of Full-time Employees | Person | 9408 | 11159 | 10152 |
| Number of Male Employees | Person | 8099 | 6726 | 4146 |
| Number of Part-time Employees | Person | 491 | ||
| Number of Total Employees | Person | 9899 | 11159 | 10152 |
| Percentage of Employees Aged 30-50 | Percent | 32.65 | 58.14 | 62.74 |
| Percentage of Employees Aged Above 50 | Percent | 2.89 | 2.21 | 3.12 |
| Percentage of Employees Aged Below 30 | Percent | 64.58 | 38.87 | 32.01 |
| Percentage of Employees in Mainland China | Percent | 99.82 | 99.92 | 99.94 |
| Percentage of Employees in Overseas | Percent | 0.18 | 0.08 | 0.06 |
| Percentage of Female Employees | Percent | 18.19 | 39.73 | 59.19 |
| Percentage of Full-time Employees | Percent | 95.04 | 100 | 100 |
| Percentage of Male Employees | Percent | 81.85 | 60.33 | 40.87 |
| Percentage of Part-time Employees | Percent | 4.96 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 33.9 | 32.1 | 31.4 |
| Turnover Rate of Employees Aged Above 50 | % | 7.1 | 28.6 | 18 |
| Turnover Rate of Employees Aged Below 30 | % | 30.4 | 38.8 | 49.6 |
| Turnover Rate of Employees in Hong Kong | % | 16.7 | 33.3 | 50 |
| Turnover Rate of Employees in Mainland China | % | 32 | 34.6 | 36.8 |
| Turnover Rate of Female Employees | % | 33.3 | 34.9 | 41 |
| Turnover Rate of Male Employees | % | 31.1 | 34 | 34.1 |
| Turnover Rate of Total Employees | % | 32 | 34.6 | 36.8 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.003566666666666667 | 0.003566666666666667 | 0.003566666666666667 |
| Number of Fatalities of the Last 3 Years | Person | 1 | 1 | 1 |
| Number of Work-related Fatalities | Person | 1 | ||
| Work-related Fatalities Rate | % | 0.0107 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 2125 | 3331 | 1406 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Employees Trained | % | 61.94 | 85.8 | 91.24 |
| Percentage of Trained Female Employees | % | 70.95 | 90.97 | 97.45 |
| Percentage of Trained General Employees | % | 82.55 | 86.36 | 84.93 |
| Percentage of Trained Male Employees | % | 59.25 | 49.97 | 62.36 |
| Percentage of Trained Middle Management | % | 15.86 | 13.36 | 14.29 |
| Percentage of Trained Senior Management | % | 1.59 | 0.33 | 0.78 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hour | 105.73 | 78.3 | 71.07 |
| Average Training Hours (General Staff) | Hour | 73 | 79.6 | 79.6 |
| Average Training Hours (Male) | Hour | 61.8 | 78.01 | 82.87 |
| Average Training Hours (Middle Management) | Hour | 63.32 | 67.4 | 67.4 |
| Average Training Hours (Senior Management) | Hour | 47.62 | 41.92 | 66.67 |
| Average Training Hours per Employee | Hour | 72.03 | 78.1 | 78.1 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Central China | 568 | 623 | 661 | |
| Number of Suppliers in East China | 2178 | 2191 | 2078 | |
| Number of Suppliers in North China | 1268 | 1354 | 1095 | |
| Number of Suppliers in Northeast China | 250 | 250 | 261 | |
| Number of Suppliers in South China | 947 | 1099 | 978 | |
| Number of Suppliers in Southwest China | 1071 | 895 | 613 | |
| Number of Total Suppliers | 6410 | 6338 | 5647 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | -6.81 | -27.68 | |
| Complaints Handling Rate | % | 99.4 | 99.2 | 98 |
| Number of Products and Service Related Complaints | 29400 | 27402 | 19813 | |
| Satisfaction Rate of Customer Complaint Handling | % | 56.1 | 43.37 | 52.27 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Standard Indicator | Unit | 2021 | 2023 |
|---|---|---|---|
| Number of Concluded Corruption Lawsuits | Case | 4 | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Average Hours of Anti-corruption Training | Hour/Person | 0.00096835443 | 0.02265 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 1580 | 200 |
| Total Hours of Anti-corruption Training | Hour | 1.53 | 4.53 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 |
|---|---|---|---|
| Investment in Education Donation | RMB ten thousand | 1438.8 | 1102.47 |
| Investment in Targeted Poverty Alleviation | RMB ten thousand | 192.4 | 121 |
| Total Social Investment | RMB ten thousand | 2451.52 | 2279.28 |