2023 Environmental, Social and Governance (ESG) Report

Year: 2023
Published: 2024-04-26
Status: Processed

Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 2030 Report Pages
Annual carbon fixation equivalent to carbon emissions reduced by using renewable and degradable packaging and accessories for Mid-Autumn Festival gift sets trees 78669 56
Carbon emissions reduced by using renewable and degradable packaging and accessories for Mid-Autumn Festival gift sets tonnes 393.35 56
Carbon emissions reduction from environmentally friendly packaging for Mid-Autumn mooncake gift boxes tonnes of carbon 393.35 72
Carbon emissions reduction per environmentally friendly Mid-Autumn mooncake gift box compared to traditional packaging grams 2055 72
Direct GHG emissions (Scope 1) (tCO2e) tCO2e 1907.90 74
Indirect GHG emissions (Scope 2) (tCO2e) tCO2e 103166.33 74
Reduction in value chain carbon emissions (Scope 3) intensity of Headquarters and real estate brokerage business (compared to 2022) % 60 67
Reduction in value chain carbon emissions (Scope 3) intensity of home renovation and furnishing and home rental business (compared to 2022) % 30 67
Total GHG emissions (Scope 1 and 2) (tCO2e) tCO2e 105074.23 74
Total GHG emissions per unit of revenue (tCO2e/RMB million) tCO2e/RMB million 1.35 74

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 Report Pages
Hazardous waste (tonnes) tonnes 5.02 74
Hazardous waste per unit of revenue (kg/RMB million) kg/RMB million 0.06 74

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 Report Pages
Non-hazardous waste (tonnes) tonnes 19463.16 74
Non-hazardous waste per unit of revenue (kg/RMB million) kg/RMB million 250.17 74

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 Report Pages
Direct energy consumption (MWh) MWh 1796.23 74
Energy consumption per unit of revenue (MWh/RMB million) MWh/RMB million 2.52 74
Indirect energy consumption (MWh) MWh 194070.05 74
Proportion of branch distribution vehicles at the Beijing warehouse that are electric vehicles % 95 69
Total annual photovoltaic power generation (Beike's own operation, Shenghu Home Renovation Industrial Park, Jinhua, Zhejiang province) kWh 1235726 66
Total energy consumption (MWh) MWh 195866.28 74
Total photovoltaic power generation kWh 1235726 15

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 Report Pages
Reduction in total water consumption of Beijing's main offices, Beijing Lianjia stores, and Huaqiao Academy (compared with 2021) % more than 5 67
Water withdrawal (tonnes) tonnes 1286314.77 74
Water withdrawal per unit of revenue (tonnes/RMB million) tonnes/RMB million 16.53 74

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Shanghai Lianjia stores with complete coverage of intelligent control system % 100 71
Shenzhen Lianjia stores with completed installation of intelligent control system stores over 150 71
Use of energy-saving LED light boxes in all Beijing Lianjia stores % 100 67

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2023 Report Pages
Annual environmental protection-related activities covering all employees Carried out 67
Area of mangroves planted in coastal wetlands of Jiulongjiang Estuary, Longhai, Fujian Province (Blue Ocean Campaign) mu 50 64
Average height of mangrove forest formed in coastal wetlands of Jiulongjiang Estuary, Longhai, Fujian Province (Blue Ocean Campaign) meters 40 64
Equivalent number of trees for carbon sequestration from total gift box carbon reduction trees per year 78669 72
LEED Gold Certification for Beijing Lianjia Alfa Community Store certification 1 71
LEED Gold Certification for Beijing Lianjian Alfa Community Store certification LEED Gold 15
Number of Shenzhen Lianjia stores with intelligent control system installed stores over 150 15
Number of construction sites inspected by Lu Ban Campaign construction sites 11135 20
Number of mangroves planted in coastal wetlands of Jiulongjiang Estuary, Longhai, Fujian Province (Blue Ocean Campaign) mangroves 220000 64
Properties covered by developer honor operations commitment (end of 2023) properties over 6500 18

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2023 Report Pages
Number of cities with company level trade unions cities more than 20 15
Number of company level trade unions established in cities by end of year cities more than 20 56
Number of employees by age group - Above age 50 393 57
Number of employees by age group - Age 31 to 50 58795 57
Number of employees by age group - Under age 30 57156 57
Number of employees by employment type - Formal 115589 57
Number of employees by employment type - Others 755 57
Number of employees by gender - Female 42921 57
Number of employees by gender - Male 73423 57
Number of employees by geographical region - Hong Kong, Macao and Taiwan 3 57
Number of employees by geographical region - The Mainland of China 116341 57
Number of employees by management level - Management 98 57
Number of employees by management level - Non-management 116246 57
Number of employees transferred to new positions via Internal Mobility Program employees 3445 15, 53
Number of employees who received paid parental leave employees 8652 54
Number of graduates provided with rental benefits graduates 18000 14
Number of members in company level trade unions members more than 40000 15
Number of members in company level trade unions nationwide by end of year members more than 40000 56
Number of store owner commissioners in Beike Store Owners Committee persons 1053 17
Total days of 'Winter and Summer Vacation' provided to agents' children days 32530 54
Total days of paid parental leave provided to employees days 51763 54
Total number of employees 116344 57

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2023 Report Pages
Employee turnover rate by age group - Above age 50 % 12.67 57
Employee turnover rate by age group - Age 31 to 50 % 13.57 57
Employee turnover rate by age group - Under age 30 % 28.44 57
Employee turnover rate by gender - Female % 22.14 57
Employee turnover rate by gender - Male % 21.24 57
Employee turnover rate by geographical region - Hong Kong, Macao and Taiwan % 0.00 57
Employee turnover rate by geographical region - Other countries and regions % 0.00 57
Employee turnover rate by geographical region - The Mainland of China % 21.57 57
Total turnover rate % 21.57 57

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2021 2022 2023 Report Pages
Number of work-related fatalities 1 58
Rate of work-related fatalities % 0.0000 0.0000 0.0009 58
Work-related injury rate 0.73 58

Lost days due to work injury.

Indicator Unit 2023 Report Pages
Number of working days lost due to work injuries days 9934 58

Description of occupational health and safety measures adopted, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Number of Lianjia stores in Guangzhou with Community Red Cross First Aid Station stores more than 230 81
Number of regions covered by Lu Ban Campaign for construction quality supervision regions 30 20

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 2023 Report Pages
Homelinker Celebration - employees commended and inspired for over 20 years of service employees 33 55
Homelinker Celebration - representatives of long-term employees and outstanding employees gathered employees 1766 55
Number of Leap Classroom video sessions released sessions 16 29
Number of cities with Smartphone Training Sessions for Seniors cities 60 15
Number of employee club activities organized activities 596 15
Number of individuals who had undergone the 1+X certificate assessment (residential industry vocational skill level) individuals 9451 31
Number of managers participated in Beike Excellent Leadership Development Program (ELDP) 301 60
Number of participants in Beike Advanced Study Program - Guanghua School of Management, Peking University (first phase) 41 60
Number of store owners certified (Huajiao Academy) people 7790 29
Number of store owners trained (Huajiao Academy) people 10235 29
Percentage of employees trained by gender: Female % 89.55 60
Percentage of employees trained by gender: Male % 91.34 60
Percentage of employees trained by management level: Management % 90.59 60
Percentage of employees trained by management level: Non-management % 90.64 60
Share-based compensation billion RMB 1.538 2.425 3.216 53

The average training hours completed per employee by gender and employee category.

Indicator Unit 2023 Report Pages
Accumulated hours of training for store owners (Huajiao Academy) hours 808565 29
Average training hours by gender: Female hours 23.29 60
Average training hours by gender: Male hours 28.39 60
Average training hours by management level: Management hours 82.93 60
Average training hours by management level: Non-management hours 24.53 60
Number of certification training sessions for store owners (Huajiao Academy) sessions 51 29
Total training hours for employees and agents hours 11000000 15, 60

Number of suppliers by geographical region.

Indicator Unit 2023 Report Pages
Number of cooperating real estate projects with Phone Number Protection for Property Viewing projects over 3000 19
Number of cooperating real estate projects with Phone Number Protection for Property Viewing model projects 3000 14
Number of maintained suppliers in the Mainland of China 7594 50
Total agricultural products sold through Agent Agricultural Support Program kilograms 67500 80

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Cumulative participation in 'Erudite' examinations for service providers million 2.8 14
Number of home renovation and furnishing service providers passing fusion training assessment people 3446 29
Number of properties covered by developer transparent operations commitment properties 6500 14
Number of rules advocacy events hosted with suppliers for supply chain anti-corruption events more than 30 49
Percentage of existing home transactions completed on the Beike platform that involved cross-store cooperation % 74 17
Percentage of existing home transactions on Beike platform involving cross-store cooperation % 74 14

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Number of cities covered by Source Transparency Factory Visit cities 11 20
Number of participants in Source Transparency Factory Visit participants 500+ 20

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Percentage of existing home listings on the Beike platform posted by agents affiliated with Connected Stores % 86 17
Percentage of existing home listings posted by agents affiliated with Connected Stores on Beike platform % 86 14

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2023 Report Pages
Number of customers benefiting from Beike Carefree Rent's seven upgraded services customers 264000 14
Number of customers benefiting from commission-free rental service for disaster relief in Zhuzhou customers over 500 81
Number of customers covered by Phone Number Protection for Property Viewing model million 2.7 14

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2023 Report Pages
Cumulative granted patents 1612 47
Cumulative software copyrights 737 47
Number of intellectual property training sessions for Beike employees 4 46
Number of trademark applications completed (across 30 countries and regions) 9414 46
Number of trademarks authorized (across 30 countries and regions) 7831 46

Description of quality assurance process and recall procedures.

Indicator Unit 2023 Report Pages
Coverage rate of intelligent control system in Beijing Lianjia stores % 95 15
Number of Lu Ban Campaign sessions conducted for construction quality supervision sessions 593 20

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Number of times Phone Number Protection for Property Viewing service was used times 2.7 million 19
Paperless online contract signing for housing transactions with customers and agreement signing with store owners Achieved 67

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Number of suppliers collaborated with for supply chain anti-corruption initiatives suppliers over 3000 49

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2023 Report Pages
Cumulative views of Leap Classroom video sessions views 48141 29
Donation to Beike Station project for rural revitalization million RMB 6 79
Employee activity club participations times over 9933 55
Employee activity clubs organized clubs 596 55
Number of Beike Caring Homes in Beijing homes 4 15
Number of Urban Study Rooms set up in five cities (Shanghai, Guangzhou, Chengdu, Suzhou, Hefei) 300 76
Number of agents in Zhuzhou participating in commission-free rental service for disaster relief agents 268 81
Number of agents serving as jurors in Beike Juries persons 4087 17
Number of agents whose children received 'Winter and Summer Vacation' agents 5435 54
Number of cities covered by Beike Carefree Rent's seven upgraded services cities 13 14
Number of cities with Beike Juries organized cities 72 17
Number of cities with Beike Store Owners Committee established cities 43 17
Number of cities with Regional Co-governance Councils established cities 32 17
Number of online music classes conducted in Beike's County-to-Village Online Music Teaching Program in Jinyuan County over 1673 79
Number of rural primary schools participating in Beike's County-to-Village Online Music Teaching Program in Jinyuan County 50 79
Number of rural schools equipped with sport equipment under Seeking the Light Program (Jingyu-an County) schools 39 80
Number of teaching assistants in Beike's County-to-Village Online Music Teaching Program in Jinyuan County 70 79

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2023 Report Pages
Amount donated to support flood control and disaster relief in Beijing-Tianjin-Hebei region million RMB 8 81
Beike's donations million RMB 25.43 15
Charitable donations raised through Shanbei GO Charity Program RMB 800000 76
Cumulative rental benefit provided to graduates million RMB 23 14
Green Mutual Help Program - total relief fund issued million RMB more than 543 55
Green Mutual Help Program - total times of assistance provided times 36865 55
Number of Charity Libraries established libraries 225 15, 80
Number of Smartphone Training Sessions for Seniors sessions 12543 15
Number of books donated books more than 630000 15
Number of books donated through Charity Library program books 630000 80
Number of days of welfare accommodation provided for families of children with serious diseases days 3078 15
Number of families assisted in finding short-term housing within 3 days after disaster in Zhuzhou families 100 81
Number of families of children with serious diseases provided welfare accommodation families 95 15
Number of families of children with serious diseases provided welfare accommodation (Beike Caring Homes for Medical Care-Seeking Travelers) families 95 77
Number of individuals covered by Sunmao Program (project managers with work experience) people 600 29
Number of participations in employee club activities times 9933 15
Number of smartphone training courses for seniors courses more than 47000 15
Number of students benefited from Charity Library program students 66000 80
Number of students benefited from Seeking the Light Program (Jingyu-an County) students 13805 80
Number of students benefited from book donations students approximately 66000 15
Number of times of service provided to elderly via smartphone training times more than 760000 15
Number of volunteer teachers in Beike's County-to-Village Online Music Teaching Program in Jinyuan County 40 79
Total days of welfare accommodation provided for families of children with serious diseases (Beike Caring Homes for Medical Care-Seeking Travelers) days 3078 77
Total donations by Beike million RMB 25.43 76

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023
Direct GHG Emissions (Scope 1) tCO2e 1907.9
Indirect Energy Emissions (Scope 2) tCO2e 103166.33
Total GHG Emissions tCO2e 105074.23
Total GHG Emissions Intensity (By Revenue) tCO2e/RMB million 1.35

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023
Total Hazardous Waste tonnes 5.02
Total Hazardous Waste Intensity (By Revenue) kg/RMB million 0.06

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023
Non-Hazardous Waste Disposed tonnes 19463.16
Total Non-Hazardous Waste Intensity (By Revenue) kg/RMB million 250.17

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023
Energy Consumption Intensity (By Revenue) MWh/RMB million 2.52
Solar Energy MWh 1235.726
Total Direct Energy Consumption MWh 1796.23
Total Energy Consumption MWh 195866.28
Total Indirect Energy Consumption MWh 194070.05

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023
Total Water Withdrawal tonnes 1286314.77
Water Withdrawal Intensity tonnes/RMB million 16.53

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2023
Number of Employees Aged 30-50 employees 58795
Number of Employees Aged Above 50 employees 393
Number of Employees Aged Below 30 employees 57156
Number of Employees in Mainland China employees 116341
Number of Female Employees employees 42921
Number of Full-time Employees employees 115589
Number of Male Employees employees 73423
Number of Total Employees employees 116344
Percentage of Employees Aged 30-50 % 50.55
Percentage of Employees Aged Above 50 % 0.34
Percentage of Employees Aged Below 30 % 49.13
Percentage of Employees in Mainland China % 99.997
Percentage of Female Employees % 36.89
Percentage of Full-time Employees % 99.35
Percentage of Male Employees % 63.11

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2023
Turnover Rate of Employees Aged 30-50 % 13.57
Turnover Rate of Employees Aged Above 50 % 12.67
Turnover Rate of Employees Aged Below 30 % 28.44
Turnover Rate of Employees in Mainland China % 21.57
Turnover Rate of Female Employees % 22.14
Turnover Rate of Male Employees % 21.24
Turnover Rate of Total Employees % 21.57

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Standard Indicator Unit 2023
Number of Fatalities as a Result of Work-related Injuries 1
Number of Work-related Fatalities 1
Work-related Fatalities Rate % 0.0009

Lost days due to work injury.

Standard Indicator Unit 2023
Lost Days Due to Work-related Injuries days 9934

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2023
Percentage of Trained Female Employees % 89.55
Percentage of Trained General Employees % 90.64
Percentage of Trained Male Employees % 91.34
Percentage of Trained Senior Management % 90.59

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2023
Average Training Hours (Female) hours 23.29
Average Training Hours (General Staff) hours 24.53
Average Training Hours (Male) hours 28.39
Average Training Hours (Senior Management) hours 82.93
Total Training Hours hours 11000000

Number of suppliers by geographical region.

Standard Indicator Unit 2023
Number of Suppliers in Mainland China 7594

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Standard Indicator Unit 2023
Number of Supplier Social Responsibility Training Sessions events 30

Percentage of total products sold or shipped subject to recalls for safety and health reasons.

Standard Indicator Unit
Percentage of Recalled Products for Safety and Health Reasons

Description of practices relating to observing and protecting intellectual property rights.

Standard Indicator Unit 2023
Accumulative Number of Patents Granted 1612
Number of Trademark Applications 9414
Number of Trademark Registrations 7831
Total Training Sessions on Intellectual Property Protection 4

Description of quality assurance process and recall procedures.

Standard Indicator Unit 2023
Number of Training Sessions on Quality and Safety sessions 593

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2023
Donations to Disaster Relief Contributions to Public Welfare million RMB 8
Total Public Welfare Donations million RMB 25.43
Total Social Investment million RMB 25.43