2023 Environmental, Social and Governance (ESG) Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | 2030 | Report Pages |
---|---|---|---|---|
Annual carbon fixation equivalent to carbon emissions reduced by using renewable and degradable packaging and accessories for Mid-Autumn Festival gift sets | trees | 78669 | 56 | |
Carbon emissions reduced by using renewable and degradable packaging and accessories for Mid-Autumn Festival gift sets | tonnes | 393.35 | 56 | |
Carbon emissions reduction from environmentally friendly packaging for Mid-Autumn mooncake gift boxes | tonnes of carbon | 393.35 | 72 | |
Carbon emissions reduction per environmentally friendly Mid-Autumn mooncake gift box compared to traditional packaging | grams | 2055 | 72 | |
Direct GHG emissions (Scope 1) (tCO2e) | tCO2e | 1907.90 | 74 | |
Indirect GHG emissions (Scope 2) (tCO2e) | tCO2e | 103166.33 | 74 | |
Reduction in value chain carbon emissions (Scope 3) intensity of Headquarters and real estate brokerage business (compared to 2022) | % | 60 | 67 | |
Reduction in value chain carbon emissions (Scope 3) intensity of home renovation and furnishing and home rental business (compared to 2022) | % | 30 | 67 | |
Total GHG emissions (Scope 1 and 2) (tCO2e) | tCO2e | 105074.23 | 74 | |
Total GHG emissions per unit of revenue (tCO2e/RMB million) | tCO2e/RMB million | 1.35 | 74 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Hazardous waste (tonnes) | tonnes | 5.02 | 74 |
Hazardous waste per unit of revenue (kg/RMB million) | kg/RMB million | 0.06 | 74 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Non-hazardous waste (tonnes) | tonnes | 19463.16 | 74 |
Non-hazardous waste per unit of revenue (kg/RMB million) | kg/RMB million | 250.17 | 74 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Direct energy consumption (MWh) | MWh | 1796.23 | 74 |
Energy consumption per unit of revenue (MWh/RMB million) | MWh/RMB million | 2.52 | 74 |
Indirect energy consumption (MWh) | MWh | 194070.05 | 74 |
Proportion of branch distribution vehicles at the Beijing warehouse that are electric vehicles | % | 95 | 69 |
Total annual photovoltaic power generation (Beike's own operation, Shenghu Home Renovation Industrial Park, Jinhua, Zhejiang province) | kWh | 1235726 | 66 |
Total energy consumption (MWh) | MWh | 195866.28 | 74 |
Total photovoltaic power generation | kWh | 1235726 | 15 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Reduction in total water consumption of Beijing's main offices, Beijing Lianjia stores, and Huaqiao Academy (compared with 2021) | % | more than 5 | 67 |
Water withdrawal (tonnes) | tonnes | 1286314.77 | 74 |
Water withdrawal per unit of revenue (tonnes/RMB million) | tonnes/RMB million | 16.53 | 74 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Shanghai Lianjia stores with complete coverage of intelligent control system | % | 100 | 71 |
Shenzhen Lianjia stores with completed installation of intelligent control system | stores | over 150 | 71 |
Use of energy-saving LED light boxes in all Beijing Lianjia stores | % | 100 | 67 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Annual environmental protection-related activities covering all employees | Carried out | 67 | |
Area of mangroves planted in coastal wetlands of Jiulongjiang Estuary, Longhai, Fujian Province (Blue Ocean Campaign) | mu | 50 | 64 |
Average height of mangrove forest formed in coastal wetlands of Jiulongjiang Estuary, Longhai, Fujian Province (Blue Ocean Campaign) | meters | 40 | 64 |
Equivalent number of trees for carbon sequestration from total gift box carbon reduction | trees per year | 78669 | 72 |
LEED Gold Certification for Beijing Lianjia Alfa Community Store | certification | 1 | 71 |
LEED Gold Certification for Beijing Lianjian Alfa Community Store | certification | LEED Gold | 15 |
Number of Shenzhen Lianjia stores with intelligent control system installed | stores | over 150 | 15 |
Number of construction sites inspected by Lu Ban Campaign | construction sites | 11135 | 20 |
Number of mangroves planted in coastal wetlands of Jiulongjiang Estuary, Longhai, Fujian Province (Blue Ocean Campaign) | mangroves | 220000 | 64 |
Properties covered by developer honor operations commitment (end of 2023) | properties | over 6500 | 18 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of cities with company level trade unions | cities | more than 20 | 15 |
Number of company level trade unions established in cities by end of year | cities | more than 20 | 56 |
Number of employees by age group - Above age 50 | 393 | 57 | |
Number of employees by age group - Age 31 to 50 | 58795 | 57 | |
Number of employees by age group - Under age 30 | 57156 | 57 | |
Number of employees by employment type - Formal | 115589 | 57 | |
Number of employees by employment type - Others | 755 | 57 | |
Number of employees by gender - Female | 42921 | 57 | |
Number of employees by gender - Male | 73423 | 57 | |
Number of employees by geographical region - Hong Kong, Macao and Taiwan | 3 | 57 | |
Number of employees by geographical region - The Mainland of China | 116341 | 57 | |
Number of employees by management level - Management | 98 | 57 | |
Number of employees by management level - Non-management | 116246 | 57 | |
Number of employees transferred to new positions via Internal Mobility Program | employees | 3445 | 15, 53 |
Number of employees who received paid parental leave | employees | 8652 | 54 |
Number of graduates provided with rental benefits | graduates | 18000 | 14 |
Number of members in company level trade unions | members | more than 40000 | 15 |
Number of members in company level trade unions nationwide by end of year | members | more than 40000 | 56 |
Number of store owner commissioners in Beike Store Owners Committee | persons | 1053 | 17 |
Total days of 'Winter and Summer Vacation' provided to agents' children | days | 32530 | 54 |
Total days of paid parental leave provided to employees | days | 51763 | 54 |
Total number of employees | 116344 | 57 |
Employee turnover rate by gender, age group and geographical region.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Employee turnover rate by age group - Above age 50 | % | 12.67 | 57 |
Employee turnover rate by age group - Age 31 to 50 | % | 13.57 | 57 |
Employee turnover rate by age group - Under age 30 | % | 28.44 | 57 |
Employee turnover rate by gender - Female | % | 22.14 | 57 |
Employee turnover rate by gender - Male | % | 21.24 | 57 |
Employee turnover rate by geographical region - Hong Kong, Macao and Taiwan | % | 0.00 | 57 |
Employee turnover rate by geographical region - Other countries and regions | % | 0.00 | 57 |
Employee turnover rate by geographical region - The Mainland of China | % | 21.57 | 57 |
Total turnover rate | % | 21.57 | 57 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Number of work-related fatalities | 1 | 58 | |||
Rate of work-related fatalities | % | 0.0000 | 0.0000 | 0.0009 | 58 |
Work-related injury rate | 0.73 | 58 |
Lost days due to work injury.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of working days lost due to work injuries | days | 9934 | 58 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of Lianjia stores in Guangzhou with Community Red Cross First Aid Station | stores | more than 230 | 81 |
Number of regions covered by Lu Ban Campaign for construction quality supervision | regions | 30 | 20 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
---|---|---|---|---|---|
Homelinker Celebration - employees commended and inspired for over 20 years of service | employees | 33 | 55 | ||
Homelinker Celebration - representatives of long-term employees and outstanding employees gathered | employees | 1766 | 55 | ||
Number of Leap Classroom video sessions released | sessions | 16 | 29 | ||
Number of cities with Smartphone Training Sessions for Seniors | cities | 60 | 15 | ||
Number of employee club activities organized | activities | 596 | 15 | ||
Number of individuals who had undergone the 1+X certificate assessment (residential industry vocational skill level) | individuals | 9451 | 31 | ||
Number of managers participated in Beike Excellent Leadership Development Program (ELDP) | 301 | 60 | |||
Number of participants in Beike Advanced Study Program - Guanghua School of Management, Peking University (first phase) | 41 | 60 | |||
Number of store owners certified (Huajiao Academy) | people | 7790 | 29 | ||
Number of store owners trained (Huajiao Academy) | people | 10235 | 29 | ||
Percentage of employees trained by gender: Female | % | 89.55 | 60 | ||
Percentage of employees trained by gender: Male | % | 91.34 | 60 | ||
Percentage of employees trained by management level: Management | % | 90.59 | 60 | ||
Percentage of employees trained by management level: Non-management | % | 90.64 | 60 | ||
Share-based compensation | billion RMB | 1.538 | 2.425 | 3.216 | 53 |
The average training hours completed per employee by gender and employee category.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Accumulated hours of training for store owners (Huajiao Academy) | hours | 808565 | 29 |
Average training hours by gender: Female | hours | 23.29 | 60 |
Average training hours by gender: Male | hours | 28.39 | 60 |
Average training hours by management level: Management | hours | 82.93 | 60 |
Average training hours by management level: Non-management | hours | 24.53 | 60 |
Number of certification training sessions for store owners (Huajiao Academy) | sessions | 51 | 29 |
Total training hours for employees and agents | hours | 11000000 | 15, 60 |
Number of suppliers by geographical region.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of cooperating real estate projects with Phone Number Protection for Property Viewing | projects | over 3000 | 19 |
Number of cooperating real estate projects with Phone Number Protection for Property Viewing model | projects | 3000 | 14 |
Number of maintained suppliers in the Mainland of China | 7594 | 50 | |
Total agricultural products sold through Agent Agricultural Support Program | kilograms | 67500 | 80 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Cumulative participation in 'Erudite' examinations for service providers | million | 2.8 | 14 |
Number of home renovation and furnishing service providers passing fusion training assessment | people | 3446 | 29 |
Number of properties covered by developer transparent operations commitment | properties | 6500 | 14 |
Number of rules advocacy events hosted with suppliers for supply chain anti-corruption | events | more than 30 | 49 |
Percentage of existing home transactions completed on the Beike platform that involved cross-store cooperation | % | 74 | 17 |
Percentage of existing home transactions on Beike platform involving cross-store cooperation | % | 74 | 14 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of cities covered by Source Transparency Factory Visit | cities | 11 | 20 |
Number of participants in Source Transparency Factory Visit | participants | 500+ | 20 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Percentage of existing home listings on the Beike platform posted by agents affiliated with Connected Stores | % | 86 | 17 |
Percentage of existing home listings posted by agents affiliated with Connected Stores on Beike platform | % | 86 | 14 |
Number of products and service related complaints received and how they are dealt with.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of customers benefiting from Beike Carefree Rent's seven upgraded services | customers | 264000 | 14 |
Number of customers benefiting from commission-free rental service for disaster relief in Zhuzhou | customers | over 500 | 81 |
Number of customers covered by Phone Number Protection for Property Viewing model | million | 2.7 | 14 |
Description of practices relating to observing and protecting intellectual property rights.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Cumulative granted patents | 1612 | 47 | |
Cumulative software copyrights | 737 | 47 | |
Number of intellectual property training sessions for Beike employees | 4 | 46 | |
Number of trademark applications completed (across 30 countries and regions) | 9414 | 46 | |
Number of trademarks authorized (across 30 countries and regions) | 7831 | 46 |
Description of quality assurance process and recall procedures.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Coverage rate of intelligent control system in Beijing Lianjia stores | % | 95 | 15 |
Number of Lu Ban Campaign sessions conducted for construction quality supervision | sessions | 593 | 20 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of times Phone Number Protection for Property Viewing service was used | times | 2.7 million | 19 |
Paperless online contract signing for housing transactions with customers and agreement signing with store owners | Achieved | 67 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Number of suppliers collaborated with for supply chain anti-corruption initiatives | suppliers | over 3000 | 49 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Cumulative views of Leap Classroom video sessions | views | 48141 | 29 |
Donation to Beike Station project for rural revitalization | million RMB | 6 | 79 |
Employee activity club participations | times | over 9933 | 55 |
Employee activity clubs organized | clubs | 596 | 55 |
Number of Beike Caring Homes in Beijing | homes | 4 | 15 |
Number of Urban Study Rooms set up in five cities (Shanghai, Guangzhou, Chengdu, Suzhou, Hefei) | 300 | 76 | |
Number of agents in Zhuzhou participating in commission-free rental service for disaster relief | agents | 268 | 81 |
Number of agents serving as jurors in Beike Juries | persons | 4087 | 17 |
Number of agents whose children received 'Winter and Summer Vacation' | agents | 5435 | 54 |
Number of cities covered by Beike Carefree Rent's seven upgraded services | cities | 13 | 14 |
Number of cities with Beike Juries organized | cities | 72 | 17 |
Number of cities with Beike Store Owners Committee established | cities | 43 | 17 |
Number of cities with Regional Co-governance Councils established | cities | 32 | 17 |
Number of online music classes conducted in Beike's County-to-Village Online Music Teaching Program in Jinyuan County | over 1673 | 79 | |
Number of rural primary schools participating in Beike's County-to-Village Online Music Teaching Program in Jinyuan County | 50 | 79 | |
Number of rural schools equipped with sport equipment under Seeking the Light Program (Jingyu-an County) | schools | 39 | 80 |
Number of teaching assistants in Beike's County-to-Village Online Music Teaching Program in Jinyuan County | 70 | 79 |
Resources contributed (e.g. money or time) to the focus area.
Indicator | Unit | 2023 | Report Pages |
---|---|---|---|
Amount donated to support flood control and disaster relief in Beijing-Tianjin-Hebei region | million RMB | 8 | 81 |
Beike's donations | million RMB | 25.43 | 15 |
Charitable donations raised through Shanbei GO Charity Program | RMB | 800000 | 76 |
Cumulative rental benefit provided to graduates | million RMB | 23 | 14 |
Green Mutual Help Program - total relief fund issued | million RMB | more than 543 | 55 |
Green Mutual Help Program - total times of assistance provided | times | 36865 | 55 |
Number of Charity Libraries established | libraries | 225 | 15, 80 |
Number of Smartphone Training Sessions for Seniors | sessions | 12543 | 15 |
Number of books donated | books | more than 630000 | 15 |
Number of books donated through Charity Library program | books | 630000 | 80 |
Number of days of welfare accommodation provided for families of children with serious diseases | days | 3078 | 15 |
Number of families assisted in finding short-term housing within 3 days after disaster in Zhuzhou | families | 100 | 81 |
Number of families of children with serious diseases provided welfare accommodation | families | 95 | 15 |
Number of families of children with serious diseases provided welfare accommodation (Beike Caring Homes for Medical Care-Seeking Travelers) | families | 95 | 77 |
Number of individuals covered by Sunmao Program (project managers with work experience) | people | 600 | 29 |
Number of participations in employee club activities | times | 9933 | 15 |
Number of smartphone training courses for seniors | courses | more than 47000 | 15 |
Number of students benefited from Charity Library program | students | 66000 | 80 |
Number of students benefited from Seeking the Light Program (Jingyu-an County) | students | 13805 | 80 |
Number of students benefited from book donations | students | approximately 66000 | 15 |
Number of times of service provided to elderly via smartphone training | times | more than 760000 | 15 |
Number of volunteer teachers in Beike's County-to-Village Online Music Teaching Program in Jinyuan County | 40 | 79 | |
Total days of welfare accommodation provided for families of children with serious diseases (Beike Caring Homes for Medical Care-Seeking Travelers) | days | 3078 | 77 |
Total donations by Beike | million RMB | 25.43 | 76 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 |
---|---|---|
Direct GHG Emissions (Scope 1) | tCO2e | 1907.9 |
Indirect Energy Emissions (Scope 2) | tCO2e | 103166.33 |
Total GHG Emissions | tCO2e | 105074.23 |
Total GHG Emissions Intensity (By Revenue) | tCO2e/RMB million | 1.35 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 |
---|---|---|
Total Hazardous Waste | tonnes | 5.02 |
Total Hazardous Waste Intensity (By Revenue) | kg/RMB million | 0.06 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 |
---|---|---|
Non-Hazardous Waste Disposed | tonnes | 19463.16 |
Total Non-Hazardous Waste Intensity (By Revenue) | kg/RMB million | 250.17 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 |
---|---|---|
Energy Consumption Intensity (By Revenue) | MWh/RMB million | 2.52 |
Solar Energy | MWh | 1235.726 |
Total Direct Energy Consumption | MWh | 1796.23 |
Total Energy Consumption | MWh | 195866.28 |
Total Indirect Energy Consumption | MWh | 194070.05 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
Standard Indicator | Unit | 2023 |
---|---|---|
Total Water Withdrawal | tonnes | 1286314.77 |
Water Withdrawal Intensity | tonnes/RMB million | 16.53 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Employees Aged 30-50 | employees | 58795 |
Number of Employees Aged Above 50 | employees | 393 |
Number of Employees Aged Below 30 | employees | 57156 |
Number of Employees in Mainland China | employees | 116341 |
Number of Female Employees | employees | 42921 |
Number of Full-time Employees | employees | 115589 |
Number of Male Employees | employees | 73423 |
Number of Total Employees | employees | 116344 |
Percentage of Employees Aged 30-50 | % | 50.55 |
Percentage of Employees Aged Above 50 | % | 0.34 |
Percentage of Employees Aged Below 30 | % | 49.13 |
Percentage of Employees in Mainland China | % | 99.997 |
Percentage of Female Employees | % | 36.89 |
Percentage of Full-time Employees | % | 99.35 |
Percentage of Male Employees | % | 63.11 |
Employee turnover rate by gender, age group and geographical region.
Standard Indicator | Unit | 2023 |
---|---|---|
Turnover Rate of Employees Aged 30-50 | % | 13.57 |
Turnover Rate of Employees Aged Above 50 | % | 12.67 |
Turnover Rate of Employees Aged Below 30 | % | 28.44 |
Turnover Rate of Employees in Mainland China | % | 21.57 |
Turnover Rate of Female Employees | % | 22.14 |
Turnover Rate of Male Employees | % | 21.24 |
Turnover Rate of Total Employees | % | 21.57 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Fatalities as a Result of Work-related Injuries | 1 | |
Number of Work-related Fatalities | 1 | |
Work-related Fatalities Rate | % | 0.0009 |
Lost days due to work injury.
Standard Indicator | Unit | 2023 |
---|---|---|
Lost Days Due to Work-related Injuries | days | 9934 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
Standard Indicator | Unit | 2023 |
---|---|---|
Percentage of Trained Female Employees | % | 89.55 |
Percentage of Trained General Employees | % | 90.64 |
Percentage of Trained Male Employees | % | 91.34 |
Percentage of Trained Senior Management | % | 90.59 |
The average training hours completed per employee by gender and employee category.
Standard Indicator | Unit | 2023 |
---|---|---|
Average Training Hours (Female) | hours | 23.29 |
Average Training Hours (General Staff) | hours | 24.53 |
Average Training Hours (Male) | hours | 28.39 |
Average Training Hours (Senior Management) | hours | 82.93 |
Total Training Hours | hours | 11000000 |
Number of suppliers by geographical region.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Suppliers in Mainland China | 7594 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Supplier Social Responsibility Training Sessions | events | 30 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
Standard Indicator | Unit |
---|---|
Percentage of Recalled Products for Safety and Health Reasons |
Description of practices relating to observing and protecting intellectual property rights.
Standard Indicator | Unit | 2023 |
---|---|---|
Accumulative Number of Patents Granted | 1612 | |
Number of Trademark Applications | 9414 | |
Number of Trademark Registrations | 7831 | |
Total Training Sessions on Intellectual Property Protection | 4 |
Description of quality assurance process and recall procedures.
Standard Indicator | Unit | 2023 |
---|---|---|
Number of Training Sessions on Quality and Safety | sessions | 593 |
Resources contributed (e.g. money or time) to the focus area.
Standard Indicator | Unit | 2023 |
---|---|---|
Donations to Disaster Relief Contributions to Public Welfare | million RMB | 8 |
Total Public Welfare Donations | million RMB | 25.43 |
Total Social Investment | million RMB | 25.43 |