HARBIN BANK CO., LTD. 2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT

Company: HARBIN BANK (6138)
Year: 2023
Published: 2024-04-26
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 Report Pages
Carbon monoxide emissions - Head Office kg 61.66 59.54 50
Contribution to energy saving and emission reduction (sulphur dioxide) tons 83.24 42
NOx emissions - Head Office kg 276.57 676.08 50
PM emissions - Head Office kg 0.79 0.78 50
SO2 emissions - Head Office kg 0.3 27.28 50

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Direct GHG emissions (Scope 1) - Head Office CO2 equivalent (tonnes) 110.49 201.53 50
GHG per unit area - Head Office CO2 equivalent (tonnes/m²) 0.08 0.08 50
Indirect GHG emissions (Scope 2) - Head Office CO2 equivalent (tonnes) 7881.19 7739.64 50
Total GHG emissions (Scope 1 and Scope 2) - Head Office CO2 equivalent (tonnes) 7091.68 7941.17 50
Total greenhouse gas (GHG) emissions of the Head Office CO2 equivalent (tonnes) 7941.17 17

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Sewage discharge (cubic metres) - Harbin Branch cubic metres 36849.49 49559.69 40372.92 51
Sewage discharge (cubic metres) - Head Office cubic metres 31520 25110 30710 51
Toner cartridges used (pieces) - Harbin Branch pieces 9448 7977 7364 51
Toner cartridges used (pieces) - Head Office pieces 232 189 179 51

Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Paper saved for certification million papers 10.51 46

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Comprehensive energy consumption - Head Office Tonnes of standard coal 2150.95 2186.06 50
Comprehensive energy consumption per unit office area - Head Office Tonnes of standard coal/m² 0.02 0.02 50
Diesel consumption (litres) - Harbin Branch litres 6219.89 1138 51
Diesel consumption (litres) - Head Office litres 2175 2125 51
Electricity consumption (kWh) - Harbin Branch kWh 6541429 7086558 6341214 51
Electricity consumption (kWh) - Head Office kWh 7044289 6479800 6013400 51
Electricity consumption per unit office area (kWh/m²) - Head Office kWh/m² 68.41 63.49 51
Electricity, heat, gas and water production and supply investment (Harbin Bank Financial Leasing) RMB100 million 56.08 48.9 91.6 45
Gasoline consumption (litres) - Harbin Branch litres 88237.27 27484.84 199193.92 51
Gasoline consumption (litres) - Head Office litres 28278 20441.79 22180.7 51
Natural gas consumption (cubic metres) - Harbin Branch cubic metres 14340.04 15213.92 12756.02 51
Natural gas consumption (cubic metres) - Head Office cubic metres 50158 27426 67386 51

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2021 2022 2023 Report Pages
Water consumption (tonnes) - Harbin Branch tonnes 51064.24 40504.56 42482.61 51
Water consumption (tonnes) - Head Office tonnes 31520 25110 30710 51
Water consumption per unit area (tonnes/m²) - Head Office tonnes/m² 0.27 0.32 51

Description of energy use efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Number of automated online paperless workflows completed workflows 15200 53

Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.

Indicator Unit 2023 Report Pages
Aggregate number of paper sheets saved sheets 456000 53
Aggregate saving of paper and paper-based products tonnes 2.1 53
Number of paper sheets saved by automated online paperless workflows sheets 228000 53

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2021 2022 2023 Report Pages
Office paper consumption (tonnes) - Harbin Branch tonnes 102.17 128 181.51 51
Office paper consumption (tonnes) - Head Office tonnes 13.11 13.3 13.11 51
Paper and paper-based products saved tonnes 760 53

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Indicator Unit 2021 2022 2023 Report Pages
Expenses saved for certification million RMB 1.47 46
Occupied area saved for certification cubic meters 70 46
Outstanding balance of green finance billion RMB 83.1 10
Outstanding balance of green finance for technology enterprises billion RMB 36.02 10
Water conservancy, environment and public facilities management investment (Harbin Bank Financial Leasing) RMB100 million 13.14 4.01 22.59 45

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Average return on equity % 0.35 17
Average return on total assets % 0.12 17
Branches outlets 17 17 17 76
Headquarters business department outlets 1 1 76
Number of employees in Northeast China person 667 667 580 60
Number of employees in Southwest China person 613 319 329 60
Number of employees in other regions person 319 329 60
Number of employees in the Heilongjiang region person 5269 5471 5478 60
Number of operation management person 270 283 294 60
Number of primary management person 1092 1097 1153 60
Number of professional employees person 5537 5432 5623 60
Number of senior management person 11 13 17 60
Number of social security cards serviced in Heilongjiang million cards 12.17 10
Number of social security cards serviced in total million cards 8.68 10
Proportion of female management staff % 49.8 17
Proportion of female staff % 56.61 17
Rank in Brand Finance Global 500 rank 266 99
Rank in China Banking Top 100 rank 41 99
Rank in Top 1000 World Banks rank 183 99
Total assets RMB million, billion RMB 1833.3287 15, 17
Total loans amount of 30 rural banks RMB billion 12486 69
Total loans and advances to customers billion RMB 1323.1827 15
Total number of employees aged below 35 person 3153 2612 2387 60
Total number of employees aged between 35 and 45 person 2683 3107 3546 60
Total number of employees aged over 45 person 1074 1106 1154 60
Total number of regular employees (female) person 3868 3877 4012 60
Total number of regular employees (male) person 2952 2948 3075 60
Total personal loans 100 million 1327.501 1173.608 1185.506 77
Total staff Person 7087 17

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Employee turnover rate by age group - Aged below 35 % 2.66 2.37 1.67 61
Employee turnover rate by age group - Aged between 35 and 45 % 1.02 1.43 1.05 61
Employee turnover rate by age group - Aged over 45 % 0.23 0.32 0.31 61
Employee turnover rate by gender - Female employees % 1.78 2.21 1.72 61
Employee turnover rate by gender - Male employees % 1.74 1.81 1.3 61
Employee turnover rate in Heilongjiang region % 2.92 1.47 1.39 60
Employee turnover rate in Southwest China % 12.12 0.91 0.91 60
Employee turnover rate in other region in Northeast China % 3.89 0.45 0.45 60
Employee turnover rate in other regions % 4.49 0.2 0.2 60
Operating income RMB million 13241.7 17

Lost days due to work injury.

Indicator Unit 2023 Report Pages
Days of absence due to work injuries 176 61

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2021 2022 2023 Report Pages
Internal trainings (head office departments) No. 151 203 197 60
Percentage of employees trained - Female employees % 58.5 56.61 61
Percentage of employees trained - Male employees % 43.19 43.39 61
Percentage of employees trained - Operation Management % 4.15 4.15 61
Percentage of employees trained - Primary Management % 16.07 16.27 61
Percentage of employees trained - Professional Staff % 79.59 79.34 61
Percentage of employees trained - Senior Management % 0.19 0.24 61

The average training hours completed per employee by gender and employee category.

Indicator Unit 2021 2022 2023 Report Pages
Average training hours by gender - Female employees training hours per person 30.3 31.8 44.5 61
Average training hours by gender - Male employees training hours per person 25.7 27 37.8 61
External trainings (head office departments) No. 49 64 117 60
Total trainings No. 8596 9365 10002 60
Total trainings (head office departments) No. 200 267 314 60
Training hours per capita by employment type - Branches - Operation management employees training hours per person 21.7 24 50 61
Training hours per capita by employment type - Branches - Primary management employees training hours per person 24.8 26.1 36.5 61
Training hours per capita by employment type - Branches - Professional category employees training hours per person 25.2 26.5 37.1 61
Training hours per capita by employment type - Head office - Operation management employees training hours per person 25.4 35 50 61
Training hours per capita by employment type - Head office - Primary management employees training hours per person 30.7 29 40.6 61
Training hours per capita by employment type - Head office - Professional category employees training hours per person 36.5 37.3 52.2 61
Training hours per capita by employment type - Head office - Senior management employees training hours per person 22.3 40 86 61

Number of suppliers by geographical region.

Indicator Unit 2021 2022 2023 Report Pages
Agriculture sector investment (Harbin Bank Financial Leasing) RMB100 million 14.8 5 35.26 45
Balance of agricultural loans RMB million 27069 17
Balance of corporate loans million RMB 3082.3205 42
Balance of loans to customers RMB million 323182.7 17
Balance of microcredit loans 100 million 1967.757 1783.808 1973.685 77
Balance of personal loans million RMB 387.4207 42
Green credit balance RMB million, RMB100 million 2183 3089 3100 17, 42
Green credit customers unit 47 45 49 42
Microcredit balance RMB million 197866.5 17
NPL ratio % 2.87 17
National student loan distributed during the year RMB million 213.5 17
Non-listed shares held by corporations (number) shares 7908966550 93
Non-listed shares held by corporations (percentage) % 71.93 93
Non-listed shares held by natural persons (number) shares 63083003 93
Non-listed shares held by natural persons (percentage) % 0.57 93
Number of outlets serving poor, remote and minority areas (outlet) 19 19 17 69
Number of rural banks set up in former state-designated poverty-stricken counties 11 11 10 69
Number of rural service outlets (outlet) 60 60 55 69
Overseas listed foreign shares (number) shares 3023570000 93
Overseas listed foreign shares (percentage) % 27.5 93
Sub-branches outlets 292 288 290 76
Sub-branches of village and township banks outlets 47 48 45 76
Total customer deposits billion RMB 642.5056 15
Total customer deposits of 30 rural banks RMB billion 1644 69
Total investment during the Reporting Period (Harbin Bank Financial Leasing) RMB100 million 102.73 100.88 156.16 45

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Green service loans million RMB 6.7213 42

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2021 2022 2023 Report Pages
ATMs set 265 256 244 76
Annual complaint settlement rate 100% 37
Clients of village and township banking services Account 648097 17
Customer service hotline interactions million transactions 2.1 37
Non-cash super counters set 217 216 219 76
Number of WeChat banking followers 0'000 transactions 362.4 418.01 548.57 78
Number of consumer complaints among 100 outlets complaints per 100 outlets 0.6 37
Number of consumer complaints ranking rank 5 37
Number of consumer complaints ranking previous year rank 8 37
Number of customers served by the rural banks (account) 641078 671487 648097 69
Number of mobile banking customers 0'000 accounts 319.86 361.81 412.27 78
Online channel (text customer service) interactions million transactions 1.35 37
Percentage of total loans to customers (microcredit loans) % 66.8 62.7 61.2 77
Student loans balance billion RMB 68 10
Total number of customer complaints complaints 880 37
Total number of customers (E-members) 0'000 accounts 443.44 486.93 537.04 78
Total of Telephone banking services (Credit Card Customer Service Processing) 0'000 transactions 190 162 135 78
Total of Telephone banking services (Remote Banking Centre Processing) 0'000 transactions 246 255 345 78
Year-on-year decrease in customer complaints 8% 37
Year-on-year decrease in dispute resolution rate 14.80% 37

Description of practices relating to observing and protecting intellectual property rights.

Indicator Unit 2021 2022 2023 Report Pages
Card issuance machines set 249 248 254 76
Total number of pages represented by digitised contracts pages 174000000 53
Total number of shares shares 10996599553 93
Total number of shares (percentage) % 100 93

Description of quality assurance process and recall procedures.

Indicator Unit 2021 2022 2023 Report Pages
BCDMs set 484 475 466 76

Description of consumer data protection and privacy policies, and how they are implemented and monitored.

Indicator Unit 2021 2022 2023 Report Pages
Bank ranking in China Banking Top 100 List by China Banking Association rank 41 57
Bank ranking in Top 1000 World Banks rank 183 57
Bank ranking in Top 500 Banking Brand Value List by Brand Finance rank 264 57
CRS III for social security cards set 53 56 59 76
Corporate e-customers (E-members) 0'000 accounts 10.35 10.74 11.08 78
Credit card customer service hotline interactions interactions 130000 37
Individual e-customers (E-members) 0'000 accounts 433.09 475.19 525.96 78
Number of digitised contracts signed online million 23 53

Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.

Indicator Unit 2021 2022 2023 Report Pages
Capital adequacy ratio % 13.71 17
Controlling village and township banks outlets 32 32 30 76
Number of regulatory authorities transferred cases cases 622 37
Provision coverage ratio % 197.38 17
Total tax RMB million 2029 17

Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Conflict and dispute resolution rate 99.44% 37

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2021 2022 2023 Report Pages
Branch-level financial service centre for small enterprises outlets 1 1 1 76
Loan balance of the rural banks (RMB'000) RMB'000 1259278 1260104 1248575 69
Loans for clean production industry million RMB 40.7 42
Loans for ecological and environmental protection industry million RMB 258.8545 42
Loans for energy-saving and environmental protection industry million RMB 1128.9448 42
Loans for green upgrading of enterprise infrastructure million RMB 1640.6206 42
Number of inclusive small and micro customers customers 95000 10
Number of inclusive small and micro customers added over the end of the previous year customers 21000 10
Outstanding balance of inclusive small and micro loans billion RMB 124.21 10
Ranking in Brand Finance Global 500 by Brand Finance rank 264 15
Ranking in China Banking Top 100 by The China Banking Association rank 41 15
Ranking in Top 1000 World Banks by The Banker of United Kingdom rank 183 15

Resources contributed (e.g. money or time) to the focus area.

Indicator Unit 2021 2022 2023 Report Pages
Distribution of the balance of microcredit loans (loans to small enterprises) 100 million 640.256 610.2 793.159 77
Distribution of the balance of microcredit loans (personal loans) 100 million 1327.501 1173.608 1185.506 77
Distribution of the balance of personal loans (loans to farmers) 100 million 150.024 139.593 142.979 77
Distribution of the balance of personal loans (loans to small enterprise owners) 100 million 381.016 252.691 233.209 77
Distribution of the balance of personal loans (personal consumption loans) 100 million 796.461 781.324 809.318 77
Number of start-ups supported by guaranteed loans for the year start-ups 50000 10
Number of start-ups supported by guaranteed loans in total start-ups 380000 10
Number of students supported by student loans students 2300000 10
Other investment (Harbin Bank Financial Leasing) RMB100 million 18.71 42.97 6.71 45
Percentage of the balance of microcredit loans (personal loans) % 67.5 65.8 59.9 77
Targeted poverty alleviation loans (current balance) RMB million 340 17
Total charity donation RMB 10000, RMB'000 109.09 17, 110

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023
Airborne Particulate Matter (PM) Emissions kg 0.79 0.78
NOₓ Emissions kg 276.57 676.08
SOₓ Emissions kg 0.3 27.28

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Direct GHG Emissions (Scope 1) CO2 equivalent (tonnes) 110.49 201.53
Indirect Energy Emissions (Scope 2) CO2 equivalent (tonnes) 7881.19 7739.64
Total GHG Emissions CO2 equivalent (tonnes) 7091.68 7941.17
Total GHG Emissions Intensity (By Area) CO2 equivalent (tonnes/m²) 0.08 0.08

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Non-Hazardous Waste (Electronic Waste) pieces 9680 8166 7543

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Diesel Fuel Consumption litres 8394.89 1138 2125
Energy Consumption Intensity (By Area) Tonnes of standard coal/m² 0.02 0.02
Gasoline Consumption litres 116515.27 47926.63 221374.62
Natural Gas Consumption cubic metres 64498.04 42639.92 80142.02
Purchased Electricity kWh 13585718 13566358 12354614
Purchased Electricity Intensity (By Area) kWh/m² 68.41 63.49
Total Energy Consumption Tonnes of standard coal 2150.95 2186.06

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2021 2022 2023
Water Consumption tonnes 82584.24 65614.56 73192.61
Water Consumption in Office tonnes 31520 25110 30710

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2021 2022 2023
Packaging Material Consumption (Paper) tonnes 115.28 141.3 194.62

Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.

Standard Indicator Unit 2021 2022 2023
Total Investment in Ecological Restoration RMB100 million 13.14 4.01 22.59

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Number of Employees Aged 30-50 person 2683 3107 3546
Number of Employees Aged Above 50 person 1074 1106 1154
Number of Employees Aged Below 30 person 3153 2612 2387
Number of Employees in Mainland China person 6820 6825 7087
Number of Employees in Northeast China person 667 667 580
Number of Employees in Southwest China person 613 319 329
Number of Female Employees person 3868 3877 4012
Number of General Employees person 5537 5432 5623
Number of Junior Management Employees person 1092 1097 1153
Number of Male Employees person 2952 2948 3075
Number of Senior Management Employees person 11 13 17
Number of Total Employees person 6820 6825 7087
Percentage of Female Employees % 56.61

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2021 2022 2023
Turnover Rate of Employees Aged 30-50 % 1.02 1.43 1.05
Turnover Rate of Employees Aged Above 50 % 0.23 0.32 0.31
Turnover Rate of Employees Aged Below 30 % 2.66 2.37 1.67
Turnover Rate of Employees in Northeast China % 3.89 0.45 0.45
Turnover Rate of Employees in Southwest China % 12.12 0.91 0.91
Turnover Rate of Female Employees % 1.78 2.21 1.72
Turnover Rate of Male Employees % 1.74 1.81 1.3

Lost days due to work injury.

Standard Indicator Unit 2023
Lost Days Due to Work-related Injuries days 176

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023
Percentage of Trained Female Employees % 58.5 56.61
Percentage of Trained Male Employees % 43.19 43.39
Percentage of Trained Operational Employees % 4.15 4.15
Percentage of Trained Senior Management % 0.19 0.24

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2021 2022 2023
Average Training Hours (Female) training hours per person 30.3 31.8 44.5
Average Training Hours (Male) training hours per person 25.7 27 37.8
Average Training Hours (Senior Management) training hours per person 22.3 40 86

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2021 2023
Complaint Growth Rate % -8
Complaints Handling Rate % 100 100
Total Number of Customer Complaints complaints 880

Resources contributed (e.g. money or time) to the focus area.

Standard Indicator Unit 2023
Investment in Targeted Poverty Alleviation RMB million 340
Total Public Welfare Donations million RMB 1.72031