ENVIRONMENTAL, SOCIAL & GOVERNANCE REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Carbon dioxide equivalent emissions per employee | tons per employee | 0.98 | 9 |
| Total carbon dioxide equivalent emissions | tons | 1489 | 9 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hazardous and waste materials handed over to qualified professional institutions for scrap | tons | 15.59 | 11 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electricity consumption per employee | MWh per employee | 0.34 | 1.75 | 8 |
| Total electricity consumption | MWh | 2665 | 8 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Annual water consumption of the factory | tons | 7500 | 8 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average weight per package | grams per package | 13 | 8 |
| Decrease in average weight per package compared to previous year | percent | -6 | 8 |
| Decrease in total packaging materials used for product delivery compared to previous year | percent | -45 | 8 |
| Total packaging materials used for product delivery | tons | 32 | 8 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Female employees as percentage of total workforce | percentage | 49% | 12 |
| Female employees in senior management as percentage of senior management team | percentage | 60% | 12 |
| Full-time employees by age: 30–39 years old | % | 46 | 13 |
| Full-time employees by age: 40–49 years old | % | 19 | 13 |
| Full-time employees by age: Above 50 years old | % | 6 | 13 |
| Full-time employees by age: Below 30 years old | % | 29 | 13 |
| Full-time employees by gender: Female employees | % | 49 | 13 |
| Full-time employees by gender: Male employees | % | 51 | 13 |
| Full-time employees by region: East region | % | 81 | 13 |
| Full-time employees by region: North region | % | 5 | 13 |
| Full-time employees by region: South region | % | 11 | 13 |
| Full-time employees by region: West region | % | 4 | 13 |
| Number of cities with employees | cities | 96 | 12 |
| Number of employees in Hangzhou | employees | 469 | 12 |
| Number of employees in Shanghai | employees | 144 | 12 |
| Number of employees in other offices in China | employees | 909 | 12 |
| Number of flexible staffing employees | employees | over 3000 | 12 |
| Ranked among 'Top 10 Enterprises for Digital Economic Innovation and Development in Yu Hang' | Top 10 | 7 | |
| Ranked among 'Top 50 Smart Enterprises in China in 2023' by Entrepreneur Black Horse | Top 50 | 7 | |
| Total number of employees | employees | 1522 | 12 |
| Total number of full-time employees | Person | 1522 | 13 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Full-time employee turnover rate | % | 48 | 13 |
| Full-time employee turnover rate by age: 30–39 years old | % | 49 | 13 |
| Full-time employee turnover rate by age: 40–49 years old | % | 29 | 13 |
| Full-time employee turnover rate by age: Above 50 years old | % | 24 | 13 |
| Full-time employee turnover rate by age: Below 30 years old | % | 62 | 13 |
| Full-time employee turnover rate by gender: Female full-time employees | % | 38 | 13 |
| Full-time employee turnover rate by gender: Male full-time employees | % | 57 | 13 |
| Full-time employee turnover rate by region: East region | % | 44 | 13 |
| Full-time employee turnover rate by region: North region | % | 75 | 13 |
| Full-time employee turnover rate by region: South region | % | 61 | 13 |
| Full-time employee turnover rate by region: West region | % | 41 | 13 |
| Total number of full-time employees leaving office | Person | 724 | 13 |
Lost days due to work injury.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of workdays lost due to employee work-related injury | Day | 6 | 14 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total number of female full-time employees trained | person | 533 | 16 |
| Total number of full-time employees trained | person | 1045 | 16 |
| Total number of male full-time employees trained | person | 512 | 16 |
| Total number of middle management employees trained | person | 49 | 16 |
| Total number of ordinary full-time employees trained | person | 986 | 16 |
| Total number of senior management employees trained | person | 10 | 16 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average training hours of female full-time employees | Hour | 4.5 | 16 |
| Average training hours of full-time employees | Hour | 4.6 | 16 |
| Average training hours of male full-time employees | Hour | 4.8 | 16 |
| Average training hours of middle management employees | Hour | 18.5 | 16 |
| Average training hours of ordinary full-time employees | Hour | 3.8 | 16 |
| Average training hours of senior management employees | Hour | 16.5 | 16 |
| Total training hours of female full-time employees | Hour | 2407 | 16 |
| Total training hours of full-time employees | Hour | 4846 | 16 |
| Total training hours of male full-time employees | Hour | 2454 | 16 |
| Total training hours of middle management employees | Hour | 907 | 16 |
| Total training hours of ordinary full-time employees | Hour | 3773 | 16 |
| Total training hours of senior management employees | Hour | 165 | 16 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total number of direct suppliers | Company | 1703 | 20 |
| Total number of indirect suppliers | Company | 892 | 20 |
| Total number of suppliers | Company | 2595 | 20 |
| Total number of suppliers from Hong Kong | Company | 31 | 20 |
| Total number of suppliers from mainland China | Company | 2564 | 20 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of suppliers who went through the KYS onboarding processes | 100 | 20 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of online prescriptions generated by internet hospitals | prescriptions | 190000000 | 28 |
| Number of online prescriptions issued by internet hospitals | prescriptions | 190000000 | 11 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Signing rate of Employee Integrity Declaration letter | % | 100 | 19 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Awarded 'Snowball’s 100 Best Growing Listed Companies' | 100 | 7 | |
| Awarded 'Top 10 Internet Medical Enterprises in China in 2023' at CHS 2023 China Health Industry List | Top 10 | 7 | |
| Awarded 'Top 100 Excellent Case Companies of Digitization in the Yangtze River Delta' at 5th China Yangtze River Delta Digital Economy Conference | Top 100 | 7 | |
| Number of pharmacies participating in Spring Festival Returning Home Free Clinic Service | pharmacies | 185000 | 28 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Amount spent on public donation, free public medical services, and support to postdoctoral research workstation | million RMB | 3.5 | 28 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total GHG Emissions | tons | 1489 |
| Total GHG Emissions Intensity (By Employee) | tons per employee | 0.98 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Grid Electricity Consumption | MWh | 2665 | |
| Purchased Electricity | MWh | 2665 | |
| Total Electricity Consumption Intensity (By Employee) | MWh per employee | 0.34 | 1.75 |
| Total Purchased Energy | MWh | 2665 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | tons | 7500 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Packaging Material Intensity (By Unit Product) | grams per package | 13 |
| Packaging Material Savings | percent | 45 |
| Packaging Materials Consumed | tons | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Full-time Employees | Person | 1522 |
| Number of Total Employees | employees | 1522 |
| Percentage of Employees Aged 30-50 | % | 65 |
| Percentage of Employees Aged Above 50 | % | 6 |
| Percentage of Employees Aged Below 30 | % | 29 |
| Percentage of Employees in East China | % | 81 |
| Percentage of Employees in North China | % | 5 |
| Percentage of Employees in South China | % | 11 |
| Percentage of Employees in West China | % | 4 |
| Percentage of Female Employees | percentage | 49 |
| Percentage of Male Employees | percentage | 51 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 49 |
| Turnover Rate of Employees Aged Above 50 | % | 24 |
| Turnover Rate of Employees Aged Below 30 | % | 62 |
| Turnover Rate of Employees in East China | % | 44 |
| Turnover Rate of Employees in North China | % | 75 |
| Turnover Rate of Employees in South China | % | 61 |
| Turnover Rate of Employees in West China | % | 41 |
| Turnover Rate of Female Employees | % | 38 |
| Turnover Rate of Full-time Employees | % | 48 |
| Turnover Rate of Male Employees | % | 57 |
Lost days due to work injury.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 6 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Trained Female Employees | % | 51 |
| Percentage of Trained General Employees | % | 94.4 |
| Percentage of Trained Male Employees | % | 49 |
| Percentage of Trained Middle Management | % | 4.7 |
| Percentage of Trained Senior Management | % | 1 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | Hour | 4.5 |
| Average Training Hours (General Staff) | Hour | 3.8 |
| Average Training Hours (Male) | Hour | 4.8 |
| Average Training Hours (Middle Management) | Hour | 18.5 |
| Average Training Hours (Senior Management) | Hour | 16.5 |
| Average Training Hours per Employee | Hour | 4.6 |
| Total Training Hours | Hour | 4846 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Hong Kong | Company | 31 |
| Number of Suppliers in Mainland China | Company | 2564 |
| Number of Total Suppliers | Company | 2595 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Public Welfare Donations | million RMB | 3.5 |
| Total Social Investment | million RMB | 3.5 |