2023 SUSTAINABILITY (ESG) Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Carbon dioxide emissions | ton | 15870835.87 | 9943049.92 | 20250231.29 | 43 |
| Carbon dioxide emissions per ton-km | ton/10000 ton-km | 1.201 | 1.216 | 1.186 | 43 |
| Carbon emissions reduction across the Company | tons | 53600 | 32 | ||
| Density of Scope 1 emissions | ton/10000 ton-km | 12.24 | 43 | ||
| Density of Scope 2 emissions | ton/10000 ton-km | 0.11 | 0.15 | 0.07 | 43 |
| Scope 1 emissions | ton | 15785725.73 | 9823642.37 | 20143649.29 | 43 |
| Scope 2 emissions | ton | 135110.14 | 119407.56 | 125702.00 | 43 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total hazardous waste produced (Oil waste and hydrocarbon waste, Waste containing glass, Organic waste, Waste containing ink) | ton | 25.7 | 22.7 | 16.7 | 43 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Recycling electronic devices (Number of China Eastern's scrapped devices) | 2681 | 43 | |||
| Sewage discharge | ton | 4316.02 | 3577.08 | 3703.33 | 43 |
| Total non-hazardous waste produced (Domestic waste, Kitchen waste, Waste containing glass) | ton | 2667 | 2067 | 2177 | 43 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Aviation fuel consumption | ton | 6367.10 | 43 | ||
| Consumption of fossil energy (in terms of standard coal) | Thousand tons of standard coal | 9326.66 | 43 | ||
| Consumption of non-fossil energy (in terms of standard coal) | Thousand tons of standard coal | 0.45 | 43 | ||
| Consumption of other petroleum | ton | 559.09 | 406.74 | 667.01 | 43 |
| Diesel consumption | Thousand liter | 9944.10 | 7234.41 | 9740.11 | 43 |
| Electricity consumption | 10000 kWh | 19205.42 | 18713.50 | 19268.33 | 43 |
| Energy consumption per RMB 10000 of operating revenue | TCE/RMB 10000 | 1.11 | 1.01 | 43 | |
| Energy consumption per transport volume | tons of TCE/10000 ton-km | 3.81 | 3.87 | 3.44 | 43 |
| Fuel consumption available per ton-km | ton/10000 ton-km | 2.14 | 2.10 | 2.18 | 43 |
| Fuel consumption per flight hour | ton/hour | 3.18 | 3.25 | 43 | |
| Gasoline consumption | Thousand liter | 1712.02 | 1272.62 | 1563.75 | 43 |
| LPG consumption | ton | 31.54 | 43 | ||
| Natural gas consumption | Thousand m³ | 7889.89 | 6818.29 | 7860.15 | 43 |
| Pure SAF (Sustainable Aviation Fuel) for 24 flights | tons | 37.417 | 32 | ||
| Total energy consumption | TCE | 7462412.45 | 4642632.73 | 9465301.46 | 43 |
| Total transport volume | billion ton-km | 18.01 | 10.61 | 18.64 | 42 |
| Utilization rate of aircraft | hour/day | 6.66 | 4.02 | 6.10 | 42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Water consumption | kiloton | 4596.40 | 3974.54 | 4119.18 | 43 |
| Water consumption density | ton/10000 ton-km | 3.52 | 4.05 | 2.22 | 43 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Fuel saving | 10000 ton | 5.4 | 1.7 | 43 | |
| Total fuel reduction | tons | 17000 | 32 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Available tonne kilometers (ATK) | 0.2178 | 32 | |||
| Average age of aircraft | year | 7.8 | 8.1 | 8.66 | 42 |
| Collective contract signing rate | % | 100 | 100 | 100 | 43 |
| Coverage rate of Enterprise annuity | % | 92.76 | 94.22 | 95.82 | 44 |
| Coverage rate of social insurance | % | 100 | 100 | 100 | 44 |
| Employee age distribution: Aged above 50 | % | 4.50 | 4.73 | 5.59 | 44 |
| Employee age distribution: Aged below 30 | % | 37.06 | 36.39 | 35.27 | 44 |
| Employee age distribution: Aged between 31 and 40 | % | 36.57 | 36.28 | 36.08 | 44 |
| Employee age distribution: Aged between 41 and 50 | % | 21.87 | 22.60 | 23.06 | 44 |
| Employee educational structure: Bachelor | % | 48.35 | 49.89 | 49.97 | 44 |
| Employee educational structure: Junior College and below | % | 48.34 | 46.55 | 46.64 | 44 |
| Employee educational structure: Master and above | % | 3.31 | 3.56 | 3.39 | 44 |
| Financial staff distribution | persons | 1045 | 1047 | 1045 | 44 |
| Flight crew and security guards distribution | persons | 9524 | 9528 | 9596 | 44 |
| Flight hours | 10000 hour | 175.45 | 107.72 | 229.17 | 42 |
| Labor contract signing rate | % | 100 | 100 | 100 | 43 |
| Management personnel distribution | persons | 3792 | 3854 | 3921 | 44 |
| Number of employees | 80341 | 80150 | 81781 | 43 | |
| Number of ethnic minority employees | 2912 | 2813 | 3084 | 43 | |
| Number of foreign employees | 61 | 60 | 61 | 43 | |
| Number of new employees by gender and age (Aged above 60) | 5 | 5 | 5 | 43 | |
| Number of new employees by gender and age (Aged between 30 and 40) | 1365 | 1234 | 1234 | 43 | |
| Number of new employees by gender and age (Aged between 41 and 60) | 1014 | 1014 | 1014 | 43 | |
| Number of new employees by gender and age (Female) | 2366 | 2174 | 2175 | 43 | |
| Number of new employees by gender and age (Male) | 2785 | 2346 | 2374 | 43 | |
| Operating revenue | RMB billion | 67.34 | 46.31 | 113.74 | 42 |
| Percentage of female employees | % | 37.28 | 36.75 | 36.05 | 43 |
| Professional technicians distribution | persons | 15344 | 15356 | 15462 | 44 |
| Proportion of senior executives by gender and age (Aged above 60) | % | 16.7 | 13.8 | 10.5 | 43 |
| Proportion of senior executives by gender and age (Aged between 41 and 60) | % | 83.3 | 86.2 | 89.5 | 43 |
| Proportion of senior executives by gender and age (Female) | % | 11.7 | 13.8 | 10.5 | 43 |
| Proportion of senior executives by gender and age (Male) | % | 88.3 | 86.2 | 89.5 | 43 |
| Salesman distribution | persons | 3476 | 3465 | 3464 | 44 |
| Special passengers (Shanghai International Airport and Pudong International Airport) | 53087 | 28892 | 49751 | 43 | |
| Starting salary for contract employees in major operating locations: Beijing | RMB | 6239 | 44 | ||
| Starting salary for contract employees in major operating locations: Kunming | RMB | 5809 | 44 | ||
| Starting salary for contract employees in major operating locations: Shanghai | RMB | 6251 | 44 | ||
| Starting salary for contract employees in major operating locations: Xi'an | RMB | 4711 | 44 | ||
| Total assets | RMB billion | 287.60 | 286.19 | 282.49 | 42 |
| Total number of employees categorized by gender and region (Beijing) | 7142 | 43 | |||
| Total number of employees categorized by gender and region (By gender: Female) | 36708 | 43 | |||
| Total number of employees categorized by gender and region (By gender: Male) | 45073 | 43 | |||
| Total number of employees categorized by gender and region (Kunming) | 7567 | 43 | |||
| Total number of employees categorized by gender and region (Others) | 26673 | 43 | |||
| Total number of employees categorized by gender and region (Shanghai) | 34217 | 43 | |||
| Total number of employees categorized by gender and region (Xi'an) | 6073 | 43 | |||
| Total remuneration for employees | RMB billion | 12.46 | 15.02 | 15.48 | 43 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee turnover rate by age: Aged above 50 | % | 0.47 | 44 | ||
| Employee turnover rate by age: Aged below 30 | % | 6.74 | 44 | ||
| Employee turnover rate by age: Aged between 31 and 40 | % | 2.86 | 44 | ||
| Employee turnover rate by age: Aged between 41 and 50 | % | 1.36 | 44 | ||
| Employee turnover rate by gender: Female | % | 5.13 | 44 | ||
| Employee turnover rate by gender: Male | % | 3.95 | 44 | ||
| Employee turnover rate by major: Flight crew and security guards | % | 2.31 | 44 | ||
| Employee turnover rate by major: Management personnel | % | 0.41 | 44 | ||
| Employee turnover rate by major: Others | % | 7.98 | 44 | ||
| Employee turnover rate by major: Professional technicians | % | 5.37 | 44 | ||
| Employee turnover rate by major: Salesmen | % | 7.21 | 44 | ||
| Employee turnover rate by nationality: Domestic | % | 4.39 | 44 | ||
| Employee turnover rate by nationality: Foreign | % | 5.25 | 44 | ||
| Employee turnover rate by region: Chinese mainland | % | 3.75 | 44 | ||
| Employee turnover rate by region: Overseas | % | 7.38 | 44 | ||
| Passenger turnover | million | 110.6 | 55.6 | 118.6 | 42 |
| Total employee turnover rate | % | 4.44 | 44 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Incident rate per ten thousand hours | 0.01 | 0.004 | 42 | ||
| Work injuries | 69 | 79 | 53 | 44 | |
| Work-related fatalities | 1 | 1 | 44 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Percentage of employees who received health examinations | % | 77.2 | 73 | 73 | 44 |
| Safe ground driving distance | 10000 km | 4447 | 42 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Investment in smart technologies | RMB million | 33.16 | 34.81 | 36.10 | 42 |
| Participants in EAP consultation | hours | 360 | 4689 | 4637 | 44 |
| Proportion of employees accepting performance appraisal by category: Management personnel | % | 94 | 100 | 100 | 44 |
| Proportion of employees accepting performance appraisal by category: Ordinary employees | % | 91 | 100 | 100 | 44 |
| Proportion of employees accepting performance appraisal by gender: Female | % | 94 | 100 | 100 | 44 |
| Proportion of employees accepting performance appraisal by gender: Male | % | 91 | 100 | 100 | 44 |
| Training participants | million | 2.37 | 1.36 | 1.38 | 44 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Simulator training hours | hour | 151320.4 | 190542.60 | 42 | |
| Total investment in training | RMB million | 151 | 112 | 123 | 44 |
| Training hours per employee by category: Management personnel | hour | 56.6 | 99.3 | 113.9 | 44 |
| Training hours per employee by category: Ordinary employees | hour | 64.4 | 99.9 | 100.7 | 44 |
| Training hours per employee by gender: Female | hour | 56.2 | 89.9 | 92.2 | 44 |
| Training hours per employee by gender: Male | hour | 64.6 | 104.9 | 118.9 | 44 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Domestic destinations of 'Through Check-in' flights | 75 | 75 | 75 | 43 | |
| Number of destination countries/regions | 170 | 106 | 160 | 42 | |
| Number of destinations | 1086 | 1018 | 1610 | 42 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Baggage mishandling rate | thousandths | 1.9 | 2.4 | 2.7 | 42 |
| Complaints about passenger privacy | 119 cases of suspected improper information leakage, two of which were confirmed as true, and 4 cases of unauthorized bonus point losses | 203 cases of suspected improper information leakage, two of which were confirmed as true, and 5 cases of unauthorized bonus point losses | 145 cases of suspected improper information leakage, and 2 cases of unauthorized bonus point losses | 42 | |
| Complaints from passengers | 16840 | 20429 | 33167 | 42 | |
| Complaints handling rate | % | 100 | 100 | 100 | 42 |
| Copies of passenger satisfaction questionnaire | 536600 | 328000 | 513400 | 42 | |
| Flight punctuality rate | % | 88.71 | 95.39 | 87.47 | 42 |
| Ground services and others distribution | persons | 6376 | 6355 | 6245 | 44 |
| Number of frequent flyers | million | 36.5 | 36.9 | 36.6 | 42 |
| Number of passenger commendation letters | 13084 | 12079 | 29156 | 42 | |
| Passenger satisfaction | point | 94.04 | 95.19 | 95.1 | 42 |
| Self check-in for domestic flights | % | 68.73 | 45.08 | 59.73 | 42 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of code-sharing routes | 1048 | 1048 | 1606 | 42 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of Fly! IT fleets | 47 | 59 | 103 | 42 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Interest payment | RMB billion | 5.81 | 6.58 | 6.55 | 42 |
| Total tax payment | RMB billion | 4.00 | 2.22 | 5.52 | 42 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employees participating in voluntary services | 25172 | 83000 | 22571 | 44 | |
| Investment in fixed-pointed poverty alleviation | RMB million | 4.21 | 41.73 | 43.14 | 44 |
| People benefited from public welfare activities | 141166 | 186000 | 180560 | 44 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Financial support for disadvantaged employees | RMB million | 3.25 | 3.49 | 1.54 | 44 |
| Number of routes | 1360 | 814 | 1279 | 42 | |
| Public welfare service | 10000 hours | 26.35 | 20 | 18.65 | 44 |
| Special flights | 358 | 390 | 417 | 44 | |
| Steward distribution | persons | 4976 | 4964 | 4945 | 44 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | ton | 15785725.73 | 9823642.37 | 20143649.29 |
| Indirect Energy Emissions (Scope 2) | ton | 135110.14 | 119407.56 | 125702 |
| Scope 1 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 12.24 | ||
| Scope 2 GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 0.11 | 0.15 | 0.07 |
| Total GHG Emissions | ton | 15870835.87 | 9943049.92 | 20250231.29 |
| Total GHG Emissions Intensity (By Product Volume) | ton/10000 ton-km | 1.201 | 1.216 | 1.186 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Hazardous Waste | ton | 25.7 | 22.7 | 16.7 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | ton | 2667 | 2067 | 2177 |
| Non-Hazardous Waste (Electronic Waste) | count | 2681 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | Thousand liter | 9944.1 | 7234.41 | 9740.11 |
| Energy Consumption Intensity (By Revenue) | TCE/RMB 10000 | 1.11 | 1.01 | |
| Energy Consumption Intensity (By Unit Product) | tons of TCE/10000 ton-km | 3.81 | 3.87 | 3.44 |
| Gasoline Consumption | Thousand liter | 1712.02 | 1272.62 | 1563.75 |
| LPG Consumption | ton | 31.54 | ||
| Natural Gas Consumption | Thousand m³ | 7889.89 | 6818.29 | 7860.15 |
| Purchased Electricity | 10000 kWh | 19205.42 | 18713.5 | 19268.33 |
| Total Energy Consumption | TCE | 7462412.45 | 4642632.73 | 9465301.46 |
| Total Indirect Energy Consumption | 10000 kWh | 19205.42 | 18713.5 | 19268.33 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Wastewater Discharge | ton | 4316.02 | 3577.08 | 3703.33 |
| Total Water Withdrawal | kiloton | 4596.4 | 3974.54 | 4119.18 |
| Water Consumption | kiloton | 4596.4 | 3974.54 | 4119.18 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Energy Consumption Reduction Compared to Last Year | tons | 54000 | 17000 | 17000 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 46909 | 47213 | 48357 | |
| Number of Employees Aged Above 50 | 3619 | 3793 | 4577 | |
| Number of Employees Aged Below 30 | 29793 | 29174 | 28847 | |
| Number of Female Employees | 29708 | 29374 | 36708 | |
| Number of Male Employees | 50633 | 50776 | 45073 | |
| Number of New Employees | 5156 | 4520 | 4549 | |
| Number of New Employees (Aged 30-50) | 2379 | 2248 | 2248 | |
| Number of New Employees (Aged Above 50) | 5 | 5 | 5 | |
| Number of New Employees (Aged Below 30) | 2772 | 2267 | 2296 | |
| Number of New Employees (Female) | 2366 | 2174 | 2175 | |
| Number of New Employees (Male) | 2785 | 2346 | 2374 | |
| Number of Total Employees | 80341 | 80150 | 81781 | |
| Percentage of Bachelor's Degree Employees | % | 48.35 | 49.89 | 49.97 |
| Percentage of Below Junior College Employees | % | 48.34 | 46.55 | 46.64 |
| Percentage of Employees Aged 30-50 | % | 58.44 | 58.88 | 59.14 |
| Percentage of Employees Aged Above 50 | % | 4.5 | 4.73 | 5.59 |
| Percentage of Employees Aged Below 30 | % | 37.06 | 36.39 | 35.27 |
| Percentage of Female Employees | % | 37.28 | 36.75 | 36.05 |
| Percentage of Master's Degree Employees | % | 3.31 | 3.56 | 3.39 |
| Percentage of New Employees | % | 6.42 | 5.64 | 5.56 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 4.22 |
| Turnover Rate of Employees Aged Above 50 | % | 0.47 |
| Turnover Rate of Employees Aged Below 30 | % | 6.74 |
| Turnover Rate of Employees in Mainland China | % | 3.75 |
| Turnover Rate of Employees in Overseas | % | 7.38 |
| Turnover Rate of Female Employees | % | 5.13 |
| Turnover Rate of Male Employees | % | 3.95 |
| Turnover Rate of Total Employees | % | 4.44 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 | 2023 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | persons | 1 | 1 |
| Number of Fatalities of the Last 3 Years | persons | 2 | |
| Number of Work-related Fatalities | persons | 1 | 1 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Health Check Coverage for Employees | % | 77.2 | 73 | 73 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | % | 94 | 100 | 100 |
| Percentage of Trained General Employees | % | 91 | 100 | 100 |
| Percentage of Trained Male Employees | % | 91 | 100 | 100 |
| Percentage of Trained Senior Management | % | 94 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | hour | 56.2 | 89.9 | 92.2 |
| Average Training Hours (General Staff) | hour | 64.4 | 99.9 | 100.7 |
| Average Training Hours (Male) | hour | 64.6 | 104.9 | 118.9 |
| Average Training Hours (Senior Management) | hour | 56.6 | 99.3 | 113.9 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Complaint Growth Rate | % | 21.3 | 62.4 | |
| Complaints Handling Rate | % | 100 | 100 | 100 |
| Total Number of Customer Complaints | 16840 | 20429 | 33167 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Volunteer Service Hours | hours | 263500 | 200000 | 186500 |