Environmental, Social and Governance Report 2023

Company: FIRST SERVICE (2107)
Year: 2023
Published: 2024-04-25
Status: Processed
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Extracted ESG KPIs

KPIs are organized by ESG aspects.

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Greenhouse gas emission intensity kg carbon dioxide equivalents/square meter of properties under management 1.61 0.61 39
Indirect greenhouse gas emissions (mainly carbon dioxide, generated from purchased electricity) tonnes of carbon dioxide equivalents 38811.25 39

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Electricity consumption MWh 56169.52 62103.83 41
Electricity consumption intensity of properties under management MWh/10000 sq.m. 26.4 9.75 41

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Water consumption tonne 661259.57 683970.18 41
Water consumption intensity of properties under management tonne/sq.m. 0.031 0.011 41

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2023 Report Pages
Employees persons 3304 33
Employees aged 30 years old or below persons 801 33
Employees aged 31-50 years old persons 2158 33
Employees aged 51 or above years old persons 345 33
Employees at Dalian Yahang persons 218 33
Employees at First Hotels persons 149 33
Employees at First Living persons 61 33
Employees at Headquarter persons 71 33
Employees at Shandong Shangcheng persons 227 33
Employees in Central China persons 548 33
Employees in East China persons 362 33
Employees in North China persons 692 33
Employees in Northwest China persons 453 33
Employees in South China persons 523 33
Female employees persons 1378 33
Full-time employees persons 3304 33
Male employees persons 1926 33
Top 10 Companies in Residential Property Service rank 10 7

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2023 Report Pages
Employee turnover rate % 26.23% 33
Employee turnover rate (30 years old or below) % 35.04% 33
Employee turnover rate (31-50 years old) % 24.45% 33
Employee turnover rate (51 or above years old) % 14.22% 33
Employee turnover rate (Central China) % 27.26% 33
Employee turnover rate (Dalian Yahang) – 33
Employee turnover rate (East China) % 35.18% 33
Employee turnover rate (First Hotels) % 39.84% 33
Employee turnover rate (First Living) % 35.79% 33
Employee turnover rate (Headquarter) % 26.79% 33
Employee turnover rate (North China) % 26.11% 33
Employee turnover rate (Northwest China) % 27.72% 33
Employee turnover rate (Shandong Shangcheng) – 33
Employee turnover rate (South China) % 25.77% 33
Employee turnover rate (female) % 27.76% 33
Employee turnover rate (full-time) % 26.23% 33
Employee turnover rate (male) % 25.08% 33
Employee turnover rate (part-time) – 33

Lost days due to work injury.

Indicator Unit 2021 2022 2023 Report Pages
Lost days due to work injury days 522 1785 445 37

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 Report Pages
Percentage of female staff trained % 100 100 35
Percentage of leadership and management trained % 100 100 35
Percentage of male staff trained % 100 100 35
Percentage of middle-level management trained % 100 100 35

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 Report Pages
Average training hours for female staff Hour/person 186 208 35
Average training hours for leadership and management Hour/person 196 219 35
Average training hours for male staff Hour/person 186 208 35
Average training hours for middle-level management Hour/person 180 201 35
Average training hours per employee Hour/person 186 208 35

Number of suppliers by geographical region.

Indicator Unit 2023 Report Pages
Number of suppliers in Anhui 19 27
Number of suppliers in Beijing 62 27
Number of suppliers in Chongqing 2 27
Number of suppliers in Fujian 6 27
Number of suppliers in Guangdong 21 27
Number of suppliers in Guangxi 2 27
Number of suppliers in Guizhou 5 27
Number of suppliers in Hebei 2 27
Number of suppliers in Henan 5 27
Number of suppliers in Hubei 62 27
Number of suppliers in Hunan 45 27
Number of suppliers in Jiangsu 18 27
Number of suppliers in Jiangxi 23 27
Number of suppliers in Liaoning 7 27
Number of suppliers in Shaanxi 10 27
Number of suppliers in Shandong 5 27
Number of suppliers in Shanghai 8 27
Number of suppliers in Shanxi 33 27
Number of suppliers in Tianjin 1 27
Number of suppliers in Zhejiang 4 27
Total number of suppliers included by First Service in the list of suppliers in cooperation 340 27

Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.

Indicator Unit 2023 Report Pages
Top 100 Brand Influential Property Management Companies in China rank 100 7

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 Report Pages
Complaint rate % 1.42 1.28 25
Complaint resolution rate 98.81% 98.52% 25
Number of complaints received 1964 1782 25

Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).

Indicator Unit 2023 Report Pages
Ranking among the Top 100 Property Management Companies in China rank 19 7
Ranking among the Top 100 Property Management Companies with Overall Strength in China rank 18 7
Top 100 High-quality Service Property Management Companies in China rank 100 7

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Indirect Energy Emissions (Scope 2) tonnes of carbon dioxide equivalents 38811.25
Total GHG Emissions Intensity (By Area) kg carbon dioxide equivalents/square meter of properties under management 1.61 0.61

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Grid Electricity Consumption MWh 56169.52 62103.83
Purchased Electricity MWh 56169.52 62103.83
Total Indirect Energy Consumption MWh 56169.52 62103.83
Total Purchased Energy MWh 56169.52 62103.83

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Water Consumption tonne 661259.57 683970.18
Water Consumption Intensity (By Revenue) tonne/sq.m. 0.031 0.011

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2023
Number of Employees Aged 30-50 persons 2158
Number of Employees Aged Above 50 persons 345
Number of Employees Aged Below 30 persons 801
Number of Employees in Central China persons 548
Number of Employees in East China persons 362
Number of Employees in North China persons 692
Number of Employees in Northwest China persons 453
Number of Employees in South China persons 523
Number of Female Employees persons 1378
Number of Full-time Employees persons 3304
Number of Male Employees persons 1926
Number of Total Employees persons 3304
Percentage of Employees Aged 30-50 percent 65.3
Percentage of Employees Aged Above 50 percent 10.4
Percentage of Employees Aged Below 30 percent 24.2
Percentage of Employees in Central China percent 16.6
Percentage of Employees in East China percent 11
Percentage of Employees in North China percent 20.9
Percentage of Employees in Northwest China percent 13.7
Percentage of Employees in South China percent 15.8
Percentage of Female Employees percent 41.7
Percentage of Full-time Employees percent 100
Percentage of Male Employees percent 58.3

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2023
Turnover Rate of Employees Aged 30-50 % 24.45
Turnover Rate of Employees Aged Above 50 % 14.22
Turnover Rate of Employees Aged Below 30 % 35.04
Turnover Rate of Employees in Central China % 27.26
Turnover Rate of Employees in East China % 35.18
Turnover Rate of Employees in North China % 26.11
Turnover Rate of Employees in Northwest China % 27.72
Turnover Rate of Employees in South China % 25.77
Turnover Rate of Female Employees % 27.76
Turnover Rate of Full-time Employees % 26.23
Turnover Rate of Male Employees % 25.08
Turnover Rate of Total Employees % 26.23

Lost days due to work injury.

Standard Indicator Unit 2021 2022 2023
Lost Days Due to Work-related Injuries days 522 1785 445

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023
Percentage of Employees Trained % 100 100
Percentage of Trained Female Employees % 100 100
Percentage of Trained Male Employees % 100 100
Percentage of Trained Middle Management % 100 100

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023
Average Training Hours (Female) Hour/person 186 208
Average Training Hours (Male) Hour/person 186 208
Average Training Hours (Middle Management) Hour/person 180 201
Average Training Hours per Employee Hour/person 186 208

Number of suppliers by geographical region.

Standard Indicator Unit 2023
Number of Suppliers in Mainland China 340
Number of Total Suppliers 340

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023
Complaints Handling Rate % 98.81 98.52
Total Number of Customer Complaints 1964 1782