2023 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Carbon Intensity | kg CO2e/m² | 112 | 20 | ||
| Scope 1 | '000 Tonnes CO2e | NA | 107 | 150 | 75 |
| Scope 1 Carbon Emissions | '000 tonnes CO2e | 150 | 20 | ||
| Scope 1 and 2 GHG emissions (Location-based) | '000 Tonnes CO2e | 696 | 749 | 869 | 75 |
| Scope 1 and 2 GHG intensity | kg CO2e/m2 | 89 | 94 | 112 | 75 |
| Scope 1 and Scope 2 Carbon Emissions | '000 tonnes CO2e | 696 | 749 | 869 | 20 |
| Scope 2 (Location-based) | '000 Tonnes CO2e | NA | 642 | 719 | 75 |
| Scope 2 (Market-based) | '000 Tonnes CO2e | NA | NA | 717 | 75 |
| Scope 2 Carbon Emissions | '000 tonnes CO2e | 719 | 20 | ||
| Scope 3 | '000 Tonnes CO2e | NA | 86 | 71 | 75 |
| Scope 3 Carbon Emissions | '000 tonnes CO2e | 71 | 20 | ||
| Scope 3 Carbon Emissions - Business travel | '000 tonnes CO2e | 1 | 20 | ||
| Scope 3 Carbon Emissions - Fuel- and energy-related activities not included in Scope 1 or 2 | '000 tonnes CO2e | 40 | 20 | ||
| Scope 3 Carbon Emissions - Waste generated in operations | '000 tonnes CO2e | 30 | 20 | ||
| Total Carbon Emissions | '000 tonnes CO2e | 940 | 20 | ||
| Total greenhouse gas emissions | '000 Tonnes CO2e | NA | 835 | 940 | 75 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Hazardous Waste | 000 tonnes | 0.1 | 25 | ||
| Hazardous Waste - Diverted | 000 tonnes | 0.02 | 25 | ||
| Hazardous Waste - Landfill and Energy Combustion | 000 tonnes | 0.12 | 25 | ||
| Hazardous waste - Diversion rate | % | 22% | 13% | 76 | |
| Hazardous waste - Diverted | Tonnes | 33.7 | 18.4 | 76 | |
| Hazardous waste - Landfill and Energy Combustion | Tonnes | 117.7 | 120.6 | 76 | |
| Hazardous waste - Total | Tonnes | 223 | 151.5 | 139 | 76 |
| Total Waste | 000 tonnes | 40.8 | 25 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Non-hazardous Waste | 000 tonnes | 40.7 | 25 | ||
| Non-hazardous Waste - Diverted | 000 tonnes | 12 | 25 | ||
| Non-hazardous Waste - Landfill and Energy Combustion | 000 tonnes | 28.9 | 25 | ||
| Non-hazardous waste - Diversion rate | % | 43% | 44% | 29% | 76 |
| Non-hazardous waste - Diverted | '000 Tonnes | 20.6 | 12.1 | 12 | 76 |
| Non-hazardous waste - Landfill and Energy Combustion | '000 Tonnes | 13.3 | 15.7 | 28.9 | 76 |
| Non-hazardous waste - Total | '000 Tonnes | 33.9 | 27.8 | 40.8 | 76 |
| Single-use Plastics Consumption | tonnes | 1683 | 1020 | 1038 | 24 |
| Single-use Plastics Intensity | g/occupied room night | 171 | 150 | 104 | 24 |
| Single-use plastics intensity | g/occupied room night | 271 | 150 | 104 | 76 |
| Total food waste | '000 Tonnes | 16.3 | 10 | 14.9 | 76 |
| Total food waste - Diverted | '000 Tonnes | 13.4 | 7.4 | 8.4 | 76 |
| Total food waste - Landfill and Energy Combustion | '000 Tonnes | 2.9 | 2.6 | 6.5 | 76 |
| Total single-use plastics waste | Tonnes | 1683 | 1020 | 1038 | 76 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2019 | 2023 | Report Pages |
|---|---|---|---|---|
| Carbon Intensity Baseline | kg CO2e/m² | 146 | 20 | |
| Carbon Intensity Target | kg CO2e/m² | 144 | 20 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Single-use Plastics Intensity Target | g/occupied room night | 132 | 24 |
| Waste Treatment - Composting | 000 tonnes | 4.7 | 25 |
| Waste Treatment - Converted to Fodder | 000 tonnes | 1.8 | 25 |
| Waste Treatment - Donated to Third Party | 000 tonnes | 0.2 | 25 |
| Waste Treatment - Energy (Anaerobic Digestion) | 000 tonnes | 1.7 | 25 |
| Waste Treatment - Energy (Combustion) | 000 tonnes | 9.3 | 25 |
| Waste Treatment - Landfill | 000 tonnes | 19.7 | 25 |
| Waste Treatment - Liquidized by ORCA Machine | 000 tonnes | 0.01 | 25 |
| Waste Treatment - Recycling | 000 tonnes | 3.5 | 25 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Chilled water | GWh | 22 | 34 | 39 | 74 |
| Coal | GWh | 0.6 | <0.1 | 74 | |
| Diesel | GWh | 86 | 103 | 110 | 74 |
| Energy Intensity | kWh/m² | 273 | 267 | 240 | 21 |
| Energy Mix - Chilled Water | GWh | 39 | 21 | ||
| Energy Mix - Diesel | GWh | 110 | 21 | ||
| Energy Mix - Gasoline | GWh | 5 | 21 | ||
| Energy Mix - LPG | GWh | 56 | 21 | ||
| Energy Mix - Natural Gas | GWh | 440 | 21 | ||
| Energy Mix - Purchased Electricity | GWh | 1103 | 21 | ||
| Energy Mix - Purchased Heat | GWh | 116 | 21 | ||
| Energy intensity | kWh/m² | 192 | 207 | 240 | 74 |
| Gasoline | GWh | 3 | 4 | 5 | 74 |
| LPG | GWh | 32 | 48 | 56 | 74 |
| Natural gas | GWh | 361 | 379 | 440 | 74 |
| Purchased electricity | GWh | 879 | 956 | 1103 | 74 |
| Purchased heat | GWh | 113 | 120 | 116 | 74 |
| Total Energy | GWh | 1497 | 1645 | 1868 | 21 |
| Total energy consumption | GWh | 1497 | 1645 | 1868 | 74 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total water withdrawal | ML | 12639 | 13013 | 16302 | 23 |
| Water Consumption | ML | 12639 | 13013 | 16302 | 75 |
| Water Intensity | m3/occupied room night | 2.1 | 1.9 | 1.65 | 75 |
| Water intensity (m³/occupied room night) | m³/occupied room night | 2.1 | 1.8 | 1.65 | 23 |
| Water withdrawal by source: Brackish surface water/Seawater | ML/year | 878 | 23 | ||
| Water withdrawal by source: Groundwater-renewable | ML/year | 176 | 23 | ||
| Water withdrawal by source: Third-party sources | ML/year | 15248 | 23 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Energy Intensity Target | kWh/m² | 267 | 21 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Certified green buildings | Number | 36 | 36 | 34 | 76 |
| Number of properties participating in Rooted in Nature | properties | 94 | 92 | 94 | 79 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Environment and climate action (by Project expenses and donations) | currency not specified | 43777 | 113928 | 55283 | 79 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee headcount | 39017 | 40746 | 43556 | 77 | |
| Employee headcount by Age Group: 30–50 years | 20443 | 21297 | 21869 | 77 | |
| Employee headcount by Age Group: Over 50 years | 5794 | 6680 | 6775 | 77 | |
| Employee headcount by Age Group: Under 30 years | 12780 | 12769 | 14912 | 77 | |
| Employee headcount by Employment Level: Function/Division Heads — VP level or above but excluding senior management | 79 | 73 | 70 | 77 | |
| Employee headcount by Employment Level: Managerial — M1–M3 | 7307 | 7494 | 7862 | 77 | |
| Employee headcount by Employment Level: Non-managerial | 30730 | 32251 | 34676 | 77 | |
| Employee headcount by Employment Level: Senior management | 8 | 7 | 6 | 77 | |
| Employee headcount by Employment Level: Senior managerial/Property Executive Committee — M4–M6 | 893 | 921 | 942 | 77 | |
| Employee headcount by Gender: Female | 16945 | 17401 | 18922 | 77 | |
| Employee headcount by Gender: Male | 22072 | 23345 | 24634 | 77 | |
| Employee headcount by Location: Hong Kong, Mongolia and Taiwan | NA | 4551 | 4890 | 77 | |
| Employee headcount by Location: Japan and Korea | NA | 235 | 260 | 77 | |
| Employee headcount by Location: Mainland China | NA | 19640 | 20930 | 77 | |
| Employee headcount by Location: Mainland China, Hong Kong SAR and Taiwan | 24592 | 24191 | 25820 | 77 | |
| Employee headcount by Location: Middle East, Europe, India, and Americas | NA | 5203 | 5525 | 77 | |
| Employee headcount by Location: Rest of world | 14425 | 16555 | 17736 | 77 | |
| Employee headcount by Location: Southeast Asia and Australasia | NA | 11117 | 11951 | 77 | |
| Female Representation: Function/Division Heads - VP level or above but excluding senior management | 34% | 37% | 40% | 77 | |
| Female Representation: Managerial — M1–M3 | 44% | 44% | 44% | 77 | |
| Female Representation: Senior management | 25% | 14% | 17% | 77 | |
| Female Representation: Senior managerial/Property Executive Committee — M4–M6 | 40% | 39% | 39% | 77 | |
| Female Representation: Total headcount | 43% | 43% | 43% | 77 | |
| Full-time Equivalent (FTE) | 43106 | 45765 | 52003 | 79 | |
| People with Disabilities: % of total headcount | 2% | 1% | 1% | 77 | |
| People with Disabilities: Number | 550 | 479 | 542 | 77 | |
| Proportion of colleagues represented by an independent union and/or belonged to a collective bargaining agreement | % | 49 | 87 | ||
| Total number of new hires | 8934 | 11158 | 12576 | 78 | |
| Total number of new hires by Age Group: 30–50 years | 2308 | 3733 | 3875 | 78 | |
| Total number of new hires by Age Group: Over 50 years | 400 | 534 | 742 | 78 | |
| Total number of new hires by Age Group: Under 30 years | 6226 | 6891 | 7959 | 78 | |
| Total number of new hires by Gender: Female | 4405 | 5048 | 6020 | 78 | |
| Total number of new hires by Gender: Male | 4529 | 6110 | 6556 | 78 | |
| Total number of new hires by Location: Hong Kong, Mongolia and Taiwan | 1314 | 78 | |||
| Total number of new hires by Location: Japan and Korea | 82 | 78 | |||
| Total number of new hires by Location: Mainland China | 7234 | 78 | |||
| Total number of new hires by Location: Mainland China, Hong Kong SAR and Taiwan | 7892 | 6334 | 8548 | 78 | |
| Total number of new hires by Location: Middle East, Europe, India, and Americas | 1253 | 78 | |||
| Total number of new hires by Location: Rest of World | 1042 | 4824 | 4028 | 78 | |
| Total number of new hires by Location: Southeast Asia and Australasia | 2693 | 78 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Total number of leavers | 9111 | 7906 | 8019 | 78 | |
| Total number of leavers by Age Group: 30–50 years | 3998 | 3717 | 3512 | 78 | |
| Total number of leavers by Age Group: Over 50 years | 476 | 433 | 473 | 78 | |
| Total number of leavers by Age Group: Under 30 years | 4637 | 3756 | 4034 | 78 | |
| Total number of leavers by Gender: Female | 4010 | 3475 | 3542 | 78 | |
| Total number of leavers by Gender: Male | 5101 | 4431 | 4477 | 78 | |
| Total number of leavers by Location: Hong Kong, Mongolia and Taiwan | 1066 | 78 | |||
| Total number of leavers by Location: Japan and Korea | 61 | 78 | |||
| Total number of leavers by Location: Mainland China | 3940 | 78 | |||
| Total number of leavers by Location: Mainland China, Hong Kong SAR and Taiwan | 6274 | 4634 | 5006 | 78 | |
| Total number of leavers by Location: Middle East, Europe, India, and Americas | 1175 | 78 | |||
| Total number of leavers by Location: Rest of World | 2837 | 3272 | 3013 | 78 | |
| Total number of leavers by Location: Southeast Asia and Australasia | 1777 | 78 | |||
| Turnover rate | 22% | 19% | 19% | 78 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee Work Injury Rate (per 100 FTE) | per 100 FTE | 2.4 | 3.2 | 2.7 | 79 |
| Employee injury rate (incidents per 100 FTE) | incidents per 100 FTE | 2.4 | 3.2 | 2.7 | 48 |
| Employee recorded injuries | 1041 | 1462 | 1382 | 48 | |
| Target employee injury rate (incidents per 100 FTE) | incidents per 100 FTE | 3.5 | 3.5 | 48 | |
| Total recorded injuries | 1041 | 1462 | 1382 | 79 | |
| Total recorded instances of work-related health issues | 611 | 48 |
Lost days due to work injury.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Lost days due to work injuries | days | 10828 | 11655 | 12867 | 48, 79 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Percentage of employees receiving regular performance and career development reviews | 100% | 90 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training hours completed per Managerial colleague (M1 and above) | hours | 41 | 9 | 79 | |
| Average training hours completed per Non-managerial colleague | hours | 35 | 70 | 79 | |
| Average training hours completed per colleague | hours | 28 | 36 | 58 | 79 |
| Average training hours completed per female colleague | hours | 37 | 60 | 79 | |
| Average training hours completed per male colleague | hours | 35 | 55 | 79 | |
| Average training spend (in USD) per employee | USD | 168 | 82 | 58 | 79 |
| Shangri-La Academy online training hours | hours | 1.1 million | 1.5 million | 2.5 million | 79 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of suppliers - Hong Kong | 1326 | 51 | |
| Number of suppliers - India | 991 | 51 | |
| Number of suppliers - Mainland China | 5161 | 51 | |
| Number of suppliers - Malaysia | 1256 | 51 | |
| Number of suppliers - Remaining countries and regions | 8793 | 51 | |
| Number of suppliers - Singapore | 1177 | 51 | |
| Number of suppliers engaged | 18904 | 51 | |
| Supplier spend by location - Hong Kong | % | 12 | 51 |
| Supplier spend by location - Mainland China | % | 46 | 51 |
| Supplier spend by location - Malaysia | % | 5 | 51 |
| Supplier spend by location - Philippines | % | 7 | 51 |
| Supplier spend by location - Remaining countries and regions | % | 21 | 51 |
| Supplier spend by location - Singapore | % | 9 | 51 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Suppliers who have accepted, acknowledged, or signed Supplier Code of Conduct | % | 97 | 51 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Rooted in Nature menu items | menu items | 2227 | 2763 | 1648 | 79 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Innovation (by Project expenses and donations) | currency not specified | 51613 | 79 | ||
| Volunteers (by Volunteering) | volunteers | 22985 | 21776 | 25841 | 79 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Activities (by Volunteering) | 810 | 2410 | 2370 | 79 | |
| Beneficiaries reached (by Volunteering) | 241701 | 138721 | 79 | ||
| Children's education and health (by Project expenses and donations) | currency not specified | 542717 | 785500 | 516697 | 79 |
| Culture and sports (by Project expenses and donations) | currency not specified | 77419 | 79 | ||
| Humanitarian aid (by Project expenses and donations) | currency not specified | 1418440 | 600000 | 2255844 | 79 |
| Others (by Project expenses and donations) | currency not specified | 688000 | 89120 | 230531 | 79 |
| Total (by Project expenses and donations) | currency not specified | 2692934 | 1588548 | 3187387 | 79 |
| Volunteer hours (by Volunteering) | hours | 115334 | 126115 | 124260 | 79 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | '000 Tonnes CO2e | None | 107 | 150 |
| Indirect Energy Emissions (Scope 2) | '000 Tonnes CO2e | None | 642 | 719 |
| Scope 3 GHG Emissions (Business Travel) | '000 tonnes CO2e | 1 | ||
| Scope 3 GHG Emissions (Fuel and Energy-related Activities (Not Included in Scope 1 or Scope 2)) | '000 tonnes CO2e | 40 | ||
| Scope 3 GHG Emissions (Waste Generated in Operations) | '000 tonnes CO2e | 30 | ||
| Total GHG Emissions | '000 Tonnes CO2e | 835 | 940 | |
| Total GHG Emissions Intensity (By Area) | kg CO2e/m2 | 89 | 94 | 112 |
| Total Other Indirect Energy Emissions (Scope 3) | '000 Tonnes CO2e | 86 | 71 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diversion Rate of Hazardous Waste | % | 22 | 13 | |
| Hazardous Waste Disposed | Tonnes | 117.7 | 120.6 | |
| Hazardous Waste Recycled | Tonnes | 33.7 | 18.4 | |
| Total Hazardous Waste | Tonnes | 223 | 151.5 | 139 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | 43 | 44 | 29 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2019 | 2023 |
|---|---|---|---|
| Reduction in GHG Intensity Compared to Last Year (By Area) | kg CO2e/m² | 146 | 144 |
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2019 | % | 1.37 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Target Hazardous Waste Intensity Reduction Percentage Compared to Last Year | g/occupied room night | 132 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | GWh | 86 | 103 | 110 |
| Energy Consumption Intensity (By Area) | kWh/m² | 273 | 267 | 240 |
| Fossil Fuel Consumption | GWh | 482.6 | 534.1 | 611 |
| Gasoline Consumption | GWh | 3 | 4 | 5 |
| LPG Consumption | GWh | 32 | 48 | 56 |
| Natural Gas Consumption | GWh | 361 | 379 | 440 |
| Purchased Cooling | GWh | 22 | 34 | 39 |
| Purchased Electricity | GWh | 879 | 956 | 1103 |
| Purchased Heating | GWh | 113 | 120 | 116 |
| Total Energy Consumption | GWh | 1497 | 1645 | 1868 |
| Total Purchased Energy | GWh | 1014 | 1110 | 1258 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Groundwater Withdrawal | ML/year | 176 | ||
| Seawater Withdrawal | ML/year | 878 | ||
| Third Party Water Consumption | ML/year | 15248 | ||
| Total Water Withdrawal | ML | 12639 | 13013 | 16302 |
| Water Consumption | ML | 12639 | 13013 | 16302 |
| Water Withdrawal Intensity | m3/occupied room night | 2.1 | 1.8 | 1.65 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | kWh | 198630553 |
Description of the significant climate-related issues which have impacted, and those which may impact, the issuer, and the actions taken to manage them.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Investment in Climate Change Management | currency not specified | 43777 | 113928 | 55283 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Employees Aged 30-50 | 20443 | 21297 | 21869 | |
| Number of Employees Aged Above 50 | 5794 | 6680 | 6775 | |
| Number of Employees Aged Below 30 | 12780 | 12769 | 14912 | |
| Number of Employees in Mainland China | 24592 | 19640 | 20930 | |
| Number of Employees in Overseas | 14425 | 16555 | 17736 | |
| Number of Female Employees | 16945 | 17401 | 18922 | |
| Number of Full-time Employees | 43106 | 45765 | 52003 | |
| Number of General Employees | 30730 | 32251 | 34676 | |
| Number of Junior Management Employees | 7307 | 7494 | 7862 | |
| Number of Male Employees | 22072 | 23345 | 24634 | |
| Number of Middle Management Employees | 893 | 921 | 942 | |
| Number of New Employees | 8934 | 11158 | 12576 | |
| Number of New Employees (Above 50) | 400 | 534 | 742 | |
| Number of New Employees (Aged 30-50) | 2308 | 3733 | 3875 | |
| Number of New Employees (Aged Below 30) | 6226 | 6891 | 7959 | |
| Number of New Employees (Female) | 4405 | 5048 | 6020 | |
| Number of New Employees (Male) | 4529 | 6110 | 6556 | |
| Number of Senior Management Employees | 8 | 7 | 6 | |
| Number of Total Employees | 39017 | 40746 | 43556 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Employees still Employed 12 Months after Return to Work (Male) | ||||
| Percentage of Employees still Employed 12 Months after Return to Work (Male) | % | |||
| Turnover Rate of Employees Aged 30-50 | None | None | None | |
| Turnover Rate of Employees Aged Above 50 | None | None | None | |
| Turnover Rate of Employees Aged Below 30 | None | None | None | |
| Turnover Rate of Female Employees | None | None | None | |
| Turnover Rate of Male Employees | None | None | None | |
| Turnover Rate of Total Employees | % | 22 | 19 | 19 |
Lost days due to work injury.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | days | 10828 | 11655 | 12867 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | hours | 37 | 60 | |
| Average Training Hours (General Staff) | hours | 35 | 70 | |
| Average Training Hours (Male) | hours | 35 | 55 | |
| Average Training Hours (Senior Management) | hours | 41 | 9 | |
| Average Training Hours per Employee | hours | 28 | 36 | 58 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Hong Kong | 1326 | |
| Number of Suppliers in Mainland China | 5161 | |
| Number of Total Suppliers | 18904 | |
| Proportion of Spending on Local Suppliers | % | 80 |
| Total Number of Suppliers in Singapore | 1177 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers Signing Social Responsibility Code | % | 97 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | currency not specified | 1418440 | 600000 | 2255844 |
| Investment in Education Donation | currency not specified | 542717 | 785500 | 516697 |
| Number of Volunteer Activities Sessions | 810 | 2410 | 2370 | |
| Total Social Investment | currency not specified | 2692934 | 1588548 | 3187387 |
| Total Volunteer Service Hours | hours | 115334 | 126115 | 124260 |