2023 ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Nitrogen oxides emissions | kg | 2279.81 | 88 |
| Particulate matter emissions | kg | 178.5 | 88 |
| Sulfur oxides emissions | kg | 3.63 | 88 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Direct greenhouse gas emissions (Scope 1) | tons of CO₂ equivalent | 16338.65 | 88 |
| GHG Emissions | tCO2e | 208845.1 | 9 |
| Indirect greenhouse gas emissions (Scope 2) | tons of CO₂ equivalent | 192506.45 | 88 |
| Total greenhouse gas emissions | tons of CO₂ equivalent | 208845.1 | 88 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Waste batteries generated | ton | 4.42 | 88 |
| Waste lamp tube generated | number | 31172 | 88 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Office domestic garbage produced | ton | 454.08 | 88 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Contracted GFA | million sq.m. | 766.6 | 9 |
| Diesel consumption | kWh in '000s | 40058.18 | 88 |
| Direct energy consumption | kWh in '000s | 58283.7 | 88 |
| Energy consumption intensity | kWh in '000s/'000 m² | 0.7 | 88 |
| Gasoline consumption | kWh in '000s | 13109.76 | 88 |
| Indirect energy consumption | kWh in '000s | 337552.95 | 88 |
| Liquefied petroleum gas consumption | kWh in '000s | 174.56 | 88 |
| Pipeline natural gas consumption | kWh in '000s | 4941.2 | 88 |
| Purchased electricity | kWh in '000s | 337552.95 | 88 |
| Total comprehensive energy consumption | kWh in '000s | 395836.65 | 9 |
| Total energy consumption | kWh in '000s | 395836.65 | 88 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 11968974.96 | 88 |
| Total water consumption intensity | m³/'000 m² | 21.05 | 88 |
| Water consumption | m³ | 11968974.96 | 9 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| GFA under management | million sq.m. | 590.5 | 9 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total assets | million RMB | 24051 | 9 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number and percentage of work-related fatalities | Person; % | 1;0.001 | 0;0 | 0;0 | 90 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Completion rate of rectification | percent | 98.8% | 50 |
| Specialized rectification actions dispatched | actions | 2860 | 50 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Increase in total number of users of the online training platform (Riuxue) compared to 2022 | % | 22.1 | 58 |
| Number of class participants on the online training platform (Riuxue) | 2431 | 58 | |
| Number of classes created on the online training platform (Riuxue) | 29 | 58 | |
| Number of learning tasks released on the online training platform (Riuxue) | 146 | 58 | |
| Number of new courses added to the online training platform (Riuxue) | 383 | 58 | |
| Number of talent training-related articles published on WeChat official account 'Xiaoya Time' | 18 | 58 | |
| Percentage of employees trained by gender: Female | % | 46.44 | 91 |
| Percentage of employees trained by gender: Male | % | 53.56 | 91 |
| Percentage of employees trained by level: Middle management | % | 0.092 | 91 |
| Percentage of employees trained by level: Senior management | % | 0.004 | 91 |
| Percentage of employees trained by level: Staff | % | 99.904 | 91 |
| Professional skills training attendees | attendees | 229554 | 32 |
| Professional skills training sessions | sessions | 22557 | 32 |
| Quality management training attendees | attendees | 26656 | 32 |
| Quality management training sessions | sessions | 1340 | 32 |
| Total number of courses on the online training platform (Riuxue) | 3718 | 58 | |
| Total number of users of the online training platform (Riuxue) | 21406 | 58 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average online learning duration per employee | minutes | 89 | 58 |
| Average training hours completed per employee by gender: Female | Hour | 20.84 | 91 |
| Average training hours completed per employee by gender: Male | Hour | 18.26 | 91 |
| Average training hours completed per employee by level: Middle management | Hour | 27.61 | 91 |
| Average training hours completed per employee by level: Senior management | Hour | 22 | 91 |
| Average training hours completed per employee by level: Staff | Hour | 19.44 | 91 |
| Professional skills training hours in total | hours | 297509 | 32 |
| Quality management training hours in total | hours | 4982 | 32 |
| Total duration of online learning for employees | hours | 74166.8 | 58 |
| Total hours of employees training | hours | 1866933 | 10 |
| Total person-time of employees trained | 94053 | 10 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| China Listed Property Management Companies in terms of Comprehensive Strength, 2nd place | rank | 2 | 14 |
| China Listed Property Management Companies in terms of Growth Potential, 4th place | rank | 4 | 14 |
| China Listed Property Management Companies in terms of Management Scale, 2nd place | rank | 2 | 14 |
| China Listed Property Management Companies in terms of Market Expansion, 1st place | rank | 1 | 14 |
| Number of suppliers by geographical region: Mainland China | Number | 3437 | 91 |
Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Service inspection coverage - communities | communities | 308 | 50 |
| Service inspection coverage - provinces (autonomous regions or municipalities) | provinces | 26 | 50 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Customer satisfaction survey owner voices received | owner voices | 24000 | 50 |
| Customer satisfaction survey samples | samples | 76000 | 50 |
| Extended value-added services revenue | RMB million | 914.8 | 7 |
| Number of products and service related complaints received | Number | 7680 | 91 |
| Property management services revenue | RMB million | 10806.7 | 7 |
| Property owners value-added services revenue | RMB million | 2334.5 | 7 |
| Satisfaction rate of customer complaints dealt with | % | 98 | 91 |
| Satisfaction score of complaint handling | 98% | 10 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Authorized design patents | patents | 7 | 50 |
| Authorized invention patents | patents | 9 | 50 |
| Authorized utility model patents | patents | 26 | 50 |
| China Listed Property Management Companies in terms of Community Value-added Service Capability, 3rd place | rank | 3 | 14 |
| Leading Enterprise in the Property Management Market in the Guangdong-Hong Kong-Macao Greater Bay Area, 2nd place | rank | 2 | 14 |
| Registered trademarks | trademarks | 184 | 50 |
| Software copyrights and patents | software copyrights and patents | 71 | 50 |
Number of concluded legal cases regarding corrupt practices brought against the issuer or its employees during the reporting period and the outcomes of the cases.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total tax paid | million RMB | 349.8 | 10 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Anti-corruption training hours - Directors | Hour | 64 | 92 |
| Anti-corruption training hours - Staff | Hour | 273140 | 92 |
| Laws and regulations and industry standards training attendees | attendees | 6452 | 32 |
| Laws and regulations and industry standards training hours in total | hours | 1407.5 | 32 |
| Laws and regulations and industry standards training sessions | sessions | 344 | 32 |
| Number of anti-corruption training participants - Directors | Person | 8 | 92 |
| Number of anti-corruption training participants - Staff | Person | 19510 | 92 |
| Percentage of Directors participating in anti-corruption training | 100% | 10 | |
| Total hours of anti-corruption training | hours | 273204 | 10 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| City services revenue | RMB million | 1387.4 | 7 |
| Coverage of service projects | provincial-level administrative regions | 31 | 9 |
| Overall satisfaction rate increase year-on-year | percentage points yoy | 22 percentage points | 50 |
| Service projects | 4600 | 9 | |
| Top 100 Property Management Companies in China, 2nd place | rank | 2 | 14 |
| Top 100 Property Management Companies in Management Scale in China, 3rd place | rank | 3 | 14 |
| Top 100 Property Management Companies in terms of Business Performance in China, 2nd place | rank | 2 | 14 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee caring activities | sessions | Over 3628 | 10 |
| Manpower contributed to the focus area | Person | 346 | 92 |
| Money contributed to the focus area | RMB | 89200 | 92 |
| Revenue | million RMB | 15443 | 9 |
| Total equity | million RMB | 14449 | 9 |
| Total hours of employee volunteer service | times | 1056 | 10 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 178.5 |
| NOₓ Emissions | kg | 2279.81 |
| SOₓ Emissions | kg | 3.63 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tons of CO₂ equivalent | 16338.65 |
| Indirect Energy Emissions (Scope 2) | tons of CO₂ equivalent | 192506.45 |
| Total GHG Emissions | tons of CO₂ equivalent | 208845.1 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Hazardous Waste (Used Batteries) | ton | 4.42 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste (Office Waste) | ton | 454.08 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Diesel Fuel Consumption | kWh in '000s | 40058.18 |
| Energy Consumption Intensity (By Area) | kWh in '000s/'000 m² | 0.7 |
| Gasoline Consumption | kWh in '000s | 13109.76 |
| LPG Consumption | kWh in '000s | 174.56 |
| Natural Gas Consumption | kWh in '000s | 4941.2 |
| Purchased Electricity | kWh in '000s | 337552.95 |
| Total Direct Energy Consumption | kWh in '000s | 58283.7 |
| Total Energy Consumption | kWh in '000s | 395836.65 |
| Total Indirect Energy Consumption | kWh in '000s | 337552.95 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | m³ | 11968974.96 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | Person | 36092 |
| Number of Employees Aged Above 50 | Person | 46911 |
| Number of Employees Aged Below 30 | Person | 13015 |
| Number of Employees in Hong Kong and Mainland China | Person | 96012 |
| Number of Employees in Mainland China | Person | 96012 |
| Number of Employees in Overseas | Person | 6 |
| Number of Female Employees | Person | 44028 |
| Number of General Employees | Person | 95928 |
| Number of Male Employees | Person | 51990 |
| Number of Middle Management Employees | Person | 86 |
| Number of Senior Management Employees | Person | 4 |
| Number of Total Employees | Person | 96018 |
| Percentage of Employees Aged 30-50 | % | 37.6 |
| Percentage of Employees Aged Above 50 | % | 48.84 |
| Percentage of Employees Aged Below 30 | % | 13.56 |
| Percentage of Employees in Mainland China | % | 99.99 |
| Percentage of Employees in Overseas | % | 0.01 |
| Percentage of Female Employees | % | 45.85 |
| Percentage of General Employees | % | 99.91 |
| Percentage of Male Employees | % | 54.15 |
| Percentage of Middle Management Employees | % | 0.09 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit |
|---|---|
| Turnover Rate of Employees Aged 30-50 | % |
| Turnover Rate of Employees Aged Above 50 | % |
| Turnover Rate of Employees Aged Below 30 | % |
| Turnover Rate of Employees in Mainland China | % |
| Turnover Rate of Female Employees | % |
| Turnover Rate of Male Employees | % |
| Turnover Rate of Total Employees | % |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Number of Work-related Fatalities | Person | 1 |
Lost days due to work injury.
| Standard Indicator | Unit |
|---|---|
| Lost Days Due to Work-related Injuries | Day |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Trained Female Employees | % | 46.44 |
| Percentage of Trained General Employees | % | 99.904 |
| Percentage of Trained Male Employees | % | 53.56 |
| Percentage of Trained Middle Management | % | 0.092 |
| Percentage of Trained Senior Management | % | 0.004 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | Hour | 20.84 |
| Average Training Hours (General Staff) | Hour | 19.44 |
| Average Training Hours (Male) | Hour | 18.26 |
| Average Training Hours (Middle Management) | Hour | 27.61 |
| Average Training Hours (Senior Management) | Hour | 22 |
| Total Training Hours | hours | 1866933 |
| Training Hours of Professional Skills Development | hours | 297509 |
| Training Hours of Quality Management | hours | 4982 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Mainland China | Number | 3437 |
| Number of Total Suppliers | Number | 3437 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Products and Service Related Complaints | Number | 7680 |
| Satisfaction Rate of Customer Complaint Handling | % | 98 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Authorised Utility Model Patents | patents | 26 |
| Number of Invention Patents | patents | 9 |
| Number of Patents Granted | patents | 42 |
| Number of Trademark Registrations | trademarks | 184 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Anti-corruption Training Coverage among Directors and Management | % | 100 |
| Average Anti-corruption Training Hours for Directors and Management | Hour/Person | 8 |
| Average Anti-corruption Training Hours for General Employees | Hour/Person | 14 |
| Average Hours of Anti-corruption Training | Hour/Person | 14 |
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Number of Directors and Management Attendance for Anti-corruption Training | Person | 8 |
| Number of General Employees Attendance for Anti-corruption Training | Person | 19510 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | Person | 19518 |
| Total Anti-corruption Training Hours for Directors and Management | Hour | 64 |
| Total Hours of Anti-corruption Training | Hour | 273204 |
| Total Hours of Anti-corruption Training for Employees | Hour | 273140 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Participations in Volunteer Activities | person | 346 |
| Number of Volunteer Activities Sessions | sessions | 3628 |
| Total Social Investment | RMB | 89200 |
| Total Volunteer Service Hours | times | 1056 |