Sustainability Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Increase in EuroVI vehicles from 2022 | 23.6% | 30 | ||||
| Nitrogen oxides air emissions | tons | 20.9 | 18.51 | 24.3 | 35.83 | 69 |
| Number of Euro VI vehicles in low-carbon fleet | vehicles | 340 | 27 | |||
| Particulate matter air emissions | tons | 1.72 | 1.58 | 2.15 | 3.08 | 69 |
| Sulphur oxides air emissions | tons | 0.03 | 0.03 | 0.04 | 0.06 | 69 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|---|
| Carbon intensity | tCO2e/million HKD revenue | 5.23 | 3.83 | 3.82 | 4.54 | 30, 69 | |
| Carbon intensity (tCO2e/million HKD revenue) | tCO2e/million HKD revenue | 6.7 | 3.83 | 3.82 | 4.54 | 31 | |
| Greenhouse gas emissions from electricity consumption (Scope 2) | tCO2e | 601 | 27 | ||||
| Greenhouse gas emissions from heavy vehicles (Scope 1) | tCO2e | 4323 | 27 | ||||
| Greenhouse gas emissions from light goods vehicles (Scope 1) | tCO2e | 601 | 27 | ||||
| Greenhouse gas emissions from medium vehicles (Scope 1) | tCO2e | 4121 | 27 | ||||
| Greenhouse gas emissions from other mobile machinery (Scope 1) | tCO2e | 255 | 27 | ||||
| Greenhouse gas emissions from private cars (Scope 1) | tCO2e | 157 | 27 | ||||
| Greenhouse gas emissions from stationary consumption (Scope 1) | tCO2e | 1108 | 27 | ||||
| Percentage of Scope 1 emissions in total GHG emissions | 94.3% | 27 | |||||
| Percentage of Scope 2 emissions in total GHG emissions | 5.7% | 27 | |||||
| Scope 1 Greenhouse Gas Emission | tCO2e | 5402.94 | 4513.05 | 6404.88 | 9965.81 | 69 | |
| Scope 1 greenhouse gas emissions (tCO2e) | tCO2e | 9965.81 | 27 | ||||
| Scope 2 Greenhouse Gas Emission | tCO2e | 513.88 | 371.73 | 449.11 | 601.34 | 69 | |
| Scope 2 greenhouse gas emissions (tCO2e) | tCO2e | 601.34 | 27 | ||||
| Total Greenhouse Gas Emissions | tCO2e | 5916.82 | 4884.78 | 6856.19 | 10567.15 | 69 | |
| Total greenhouse gas emissions (tCO2e) | tCO2e | 10567.15 | 27 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Battery disposed | kg | 300 | 69 | |||
| Engine oil disposed (spent lube oil) | kg | 3182 | 5834 | 3006 | 3006 | 69 |
| Hazardous waste intensity | kg/million HK$ revenue | 2.8 | 4.6 | 1.7 | 1.4 | 69 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| General Waste | kg | 6803 | 8207 | 19918 | 31716 | 30 |
| Metal collected for recycling | kg | 185 | 30 | |||
| Non-hazardous waste collected | kg | 37965.5 | 31 | |||
| Non-hazardous waste intensity | kg/million HK$ revenue | 9.53 | 8.3 | 15.69 | 16.31 | 69 |
| Non-hazardous waste recycled | kg | 6249.7 | 31 | |||
| Office and Recycling facilities – general non-hazardous waste | kg | 6802.7 | 8206.6 | 19918.2 | 31715.8 | 69 |
| Office – metal collected for recycling | kg | 74.8 | 79.9 | 108.1 | 185.2 | 69 |
| Office – other recyclables collected for recycling | kg | 863.2 | 69 | |||
| Office – paper collected for recycling | kg | 3585.5 | 1756 | 6147 | 2623 | 69 |
| Office – plastic collected for recycling | kg | 326 | 529 | 784 | 524.5 | 69 |
| Other mixed recyclables from office | kg | 75 | 80 | 863 | 30 | |
| Other mixed recyclables from recycling facilities | kg | 326 | 529 | 1180 | 2054 | 30 |
| Paper collected for recycling | kg | 3586 | 1756 | 6147 | 2623 | 30 |
| Paper with recycled content | Ream | 3775 | 3785 | 5695 | 6350 | 68 |
| Plastic collected for recycling | kg | 525 | 30 | |||
| Recycling facilities – recyclables collected for recycling | kg | 1180.1 | 2054 | 69 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Non-hazardous recycling rate | 16.5% | 31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2016 | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|---|
| Average vehicular fuel consumption | Litre/km | 0.282 | 0.234 | 0.269 | 0.315 | 68 | |
| Diesel consumption | Litres | 1940805 | 1585207 | 2298477 | 3612763 | 68 | |
| Electricity consumption | kWh | 1027805 | 1004156 | 1157571 | 1541907 | 68 | |
| Energy intensity | kWh/'000s/million HKD revenue | 16.5 | 30 | ||||
| Energy intensity (GJ/million HKD revenue) | GJ/million HKD revenue | 66.93 | 49.66 | 49.9 | 59.5 | 68 | |
| Energy intensity (kWh '000s/million HKD revenue) | kWh '000s/million HKD revenue | 24.5 | 13.8 | 13.9 | 16.5 | 31 | |
| Energy intensity (kWh in '000s/million HKD revenue) | kWh in '000s/million HKD revenue | 18.59 | 13.79 | 13.86 | 16.53 | 68 | |
| Naphtha consumption | Litres | 16182 | 23760 | 26064 | 46062 | 68 | |
| Number of electric vehicles in low-carbon fleet | vehicles | 8 | 27 | ||||
| Petrol consumption | Litres | 62856 | 65019 | 65135 | 60487 | 68 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Water consumption | m³ | 9853 | 11291 | 11422 | 9735 | 68 |
| Water intensity (m³/million HKD revenue) | m³/million HKD revenue | 8.71 | 8.8 | 6.37 | 4.18 | 68 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Adoption of electric vehicles | vehicles | 8 | 30 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Degradable plastic bags | Bag | 5348929 | 7990484 | 9745326 | 12991502 | 68 |
| Non-degradable plastic bags | Bag | 345700 | 430850 | 388716 | 211000 | 68 |
| Paper consumption (Total) | Ream | 3924 | 3855 | 5759 | 6382 | 68 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Employment by Age group - 30-39 years | Persons | 306 | 264 | 405 | 403 | 67 |
| Employment by Age group - 40-49 years | Persons | 503 | 561 | 853 | 840 | 67 |
| Employment by Age group - 50-59 years | Persons | 1292 | 1318 | 1962 | 2090 | 67 |
| Employment by Age group - 60 years or above | Persons | 2975 | 3243 | 5480 | 6695 | 67 |
| Employment by Age group - Under 30 years | Persons | 179 | 172 | 194 | 201 | 67 |
| Employment by Business Segment - Cleaning | Persons | 4237 | 7383 | 8554 | 67 | |
| Employment by Business Segment - Landscaping | Persons | 405 | 485 | 456 | 67 | |
| Employment by Business Segment - Pest Management | Persons | 628 | 599 | 768 | 67 | |
| Employment by Business Segment - Waste Management & Recycling | Persons | 351 | 427 | 451 | 67 | |
| Employment by Employment type - Full-time | Persons | 5011 | 5388 | 8522 | 9763 | 67 |
| Employment by Employment type - Part-time | Persons | 244 | 233 | 372 | 466 | 67 |
| Employment by Gender - Female | Persons | 2973 | 3186 | 5137 | 5900 | 67 |
| Employment by Gender - Male | Persons | 2282 | 2435 | 3757 | 4329 | 67 |
| Employment by Region - Hong Kong | Persons | 5593 | 8867 | 10229 | 67 | |
| Employment by Region - Mainland China | Persons | 28 | 27 | 67 | ||
| Employment by Workforce - Office Staff | Persons | 225 | 247 | 273 | 274 | 67 |
| Employment by Workforce - Operations Staff | Persons | 5030 | 5374 | 8621 | 9955 | 67 |
| Group-wide Employment (Person) | Persons | 5255 | 5621 | 8894 | 10229 | 67 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Group-wide turnover rate | % | 2.71 | 2.78 | 2.64 | 2.49 | 67 |
| Turnover rate by Age group - 30-39 | % | 3.27 | 4.21 | 3.34 | 67 | |
| Turnover rate by Age group - 40-49 | % | 3.8 | 3.52 | 3.21 | 67 | |
| Turnover rate by Age group - 50-59 | % | 2.78 | 2.99 | 2.66 | 67 | |
| Turnover rate by Age group - 60 or above | % | 2.4 | 2.11 | 2.16 | 67 | |
| Turnover rate by Age group - Under 30 | % | 5.65 | 5.75 | 5.82 | 67 | |
| Turnover rate by Gender - Female | % | 2.71 | 2.41 | 2.88 | 67 | |
| Turnover rate by Gender - Male | % | 2.87 | 2.96 | 2.21 | 67 | |
| Turnover rate by Region - Hong Kong | % | 2.79 | 2.65 | 2.49 | 67 | |
| Turnover rate by Region - Mainland China | % | 0.3 | 67 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Work-related accident rate (cases per 100000 working hours) | 1.15 | 1.02 | 1 | 1.29 | 68 | |
| Work-related accidents (cases of over 3 lost days) | Number | 135 | 121 | 165 | 270 | 68 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Days lost due to work injury | Days | 6939 | 5583 | 10049 | 17018 | 68 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Percentage of employees that took part in training by Gender - Female | % | 54.8 | 68 | |||
| Percentage of employees that took part in training by Gender - Male | % | 45.2 | 68 | |||
| Percentage of employees that took part in training by Workforce Profile - General | % | 54.8 | 68 | |||
| Percentage of employees that took part in training by Workforce Profile - Middle | % | 7.6 | 68 | |||
| Percentage of employees that took part in training by Workforce Profile - Senior | % | 1.4 | 68 | |||
| Safety Training | Hours | 11203 | 15597 | 23966 | 19263.5 | 68 |
| Total percentage of employees that took part in training | % | 92 | 82.1 | 68 | ||
| Total training | Hours | 16255 | 23050 | 32320 | 23512 | 67 |
| Training by Workforce Profile - General | Hours | 27530 | 20314 | 67 | ||
| Training by Workforce Profile - Middle | Hours | 3622 | 2477 | 67 | ||
| Training by Workforce Profile - Senior | Hours | 1168 | 721 | 67 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Average training hours | Hours | 3.1 | 4.1 | 3.6 | 2.3 | 68 |
| Average training hours by Workforce Profile - General | Hours | 3.4 | 1.7 | 68 | ||
| Average training hours by Workforce Profile - Middle | Hours | 5.2 | 2.5 | 68 | ||
| Average training hours by Workforce Profile - Senior | Hours | 7 | 3.4 | 68 | ||
| Average training hours completed by Gender - Female | Hours | 3.2 | 1.6 | 68 | ||
| Average training hours completed by Gender - Male | Hours | 4.3 | 2.1 | 68 | ||
| Training hours by Gender - Female | Hours | 16329 | 11636 | 68 | ||
| Training hours by Gender - Male | Hours | 15991 | 11876 | 68 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Community Donations | HKD | 13880 | 200500 | 138000 | 270500 | 69 |
| Community Volunteer hours | hours | 309 | 421.5 | 397.5 | 909 | 69 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | tons | 1.72 | 1.58 | 2.15 | 3.08 |
| NOâ‚“ Emissions | tons | 20.9 | 18.51 | 24.3 | 35.83 |
| SOâ‚“ Emissions | tons | 0.03 | 0.03 | 0.04 | 0.06 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 5402.94 | 4513.05 | 6404.88 | 9965.81 | |
| GHG Emissions from Purchased Electricity | tCO2e | 601 | ||||
| Indirect Energy Emissions (Scope 2) | tCO2e | 513.88 | 371.73 | 449.11 | 601.34 | |
| Mobile Combustion Emissions | tCO2e | 9457 | ||||
| Stationary Combustion Emissions | tCO2e | 1108 | ||||
| Total GHG Emissions | tCO2e | 5916.82 | 4884.78 | 6856.19 | 10567.15 | |
| Total GHG Emissions Intensity (By Revenue) | tCO2e/million HKD revenue | 6.7 | 5.23 | 3.83 | 3.82 | 4.54 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Hazardous Waste (Liquid Waste) | kg | 3182 | 5834 | 3006 | 3006 |
| Hazardous Waste (Used Batteries) | kg | 300 | |||
| Total Hazardous Waste Intensity (By Revenue) | kg/million HK$ revenue | 2.8 | 4.6 | 1.7 | 1.4 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Non-Hazardous Waste Disposed | kg | 31716 | |||
| Non-Hazardous Waste Recycled | kg | 3586 | 1756 | 6147 | 6249.7 |
| Total Non-Hazardous Waste Intensity (By Revenue) | kg/million HK$ revenue | 9.53 | 8.3 | 15.69 | 16.31 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2016 | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|---|
| Diesel Fuel Consumption | Litres | 1940805 | 1585207 | 2298477 | 3612763 | |
| Energy Consumption Intensity (By Revenue) | GJ/million HKD revenue | 66.93 | 49.66 | 49.9 | 59.5 | |
| Gasoline Consumption | Litres | 62856 | 65019 | 65135 | 60487 | |
| Grid Electricity Consumption | kWh | 1027805 | 1004156 | 1157571 | 1541907 | |
| Grid Purchased Electricity Intensity (By Revenue) | kWh '000s/million HKD revenue | 24.5 | 18.59 | 13.8 | 13.9 | 16.5 |
| Purchased Electricity | kWh | 1027805 | 1004156 | 1157571 | 1541907 | |
| Total Direct Energy Consumption | Litres | 2029843 | 1670226 | 2363612 | 3673250 | |
| Total Electricity Consumption Intensity (By Revenue) | kWh '000s/million HKD revenue | 24.5 | 18.59 | 13.8 | 13.9 | 16.5 |
| Total Indirect Energy Consumption | kWh | 1027805 | 1004156 | 1157571 | 1541907 | |
| Total Non-Renewable Fuel Consumption | Litres | 2029843 | 1670226 | 2363612 | 3673250 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Water Consumption | m³ | 9853 | 11291 | 11422 | 9735 |
| Water Consumption Intensity (By Revenue) | m³/million HKD revenue | 8.71 | 8.8 | 6.37 | 4.18 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Packaging Material Consumption (Paper) | Ream | 3924 | 3855 | 5759 | 6382 |
| Packaging Material Consumption (Plastic) | Bag | 5694629 | 8421334 | 10134042 | 13202502 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Number of Employees Aged 30-50 | Persons | 809 | 825 | 1258 | 1243 |
| Number of Employees Aged Above 50 | Persons | 4267 | 4561 | 7442 | 8785 |
| Number of Employees Aged Below 30 | Persons | 179 | 172 | 194 | 201 |
| Number of Employees in Hong Kong | Persons | 5593 | 8867 | 10229 | |
| Number of Employees in Hong Kong and Mainland China | Persons | 5621 | 8894 | ||
| Number of Employees in Mainland China | Persons | 28 | 27 | ||
| Number of Female Employees | Persons | 2973 | 3186 | 5137 | 5900 |
| Number of Full-time Employees | Persons | 5011 | 5388 | 8522 | 9763 |
| Number of Male Employees | Persons | 2282 | 2435 | 3757 | 4329 |
| Number of Part-time Employees | Persons | 244 | 233 | 372 | 466 |
| Number of Total Employees | Persons | 5255 | 5621 | 8894 | 10229 |
| Percentage of Employees Aged 30-50 | Percent | 15.4 | 14.68 | 14.15 | 12.15 |
| Percentage of Employees Aged Above 50 | Percent | 81.19 | 81.17 | 83.67 | 85.89 |
| Percentage of Employees Aged Below 30 | Percent | 3.41 | 3.06 | 2.18 | 1.96 |
| Percentage of Female Employees | Percent | 56.56 | 56.66 | 57.74 | 57.65 |
| Percentage of Full-time Employees | Percent | 95.36 | 95.85 | 95.82 | 95.45 |
| Percentage of Male Employees | Percent | 43.44 | 43.34 | 42.26 | 42.35 |
| Percentage of Part-time Employees | Percent | 4.64 | 4.15 | 4.18 | 4.55 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 3.535 | 3.865 | 3.275 | |
| Turnover Rate of Employees Aged Above 50 | % | 2.59 | 2.55 | 2.16 | |
| Turnover Rate of Employees Aged Below 30 | % | 5.65 | 5.75 | 5.82 | |
| Turnover Rate of Employees in Hong Kong | % | 2.79 | 2.65 | 2.49 | |
| Turnover Rate of Employees in Mainland China | % | 0.3 | |||
| Turnover Rate of Female Employees | % | 2.71 | 2.41 | 2.88 | |
| Turnover Rate of Male Employees | % | 2.87 | 2.96 | 2.21 | |
| Turnover Rate of Total Employees | % | 2.71 | 2.78 | 2.64 | 2.49 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 6939 | 5583 | 10049 | 17018 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 92 | 82.1 |
| Percentage of Trained Female Employees | % | 54.8 | |
| Percentage of Trained General Employees | % | 54.8 | |
| Percentage of Trained Male Employees | % | 45.2 | |
| Percentage of Trained Middle Management | % | 7.6 | |
| Percentage of Trained Senior Management | % | 1.4 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 3.2 | 1.6 | ||
| Average Training Hours (General Staff) | Hours | 3.4 | 1.7 | ||
| Average Training Hours (Male) | Hours | 4.3 | 2.1 | ||
| Average Training Hours (Middle Management) | Hours | 5.2 | 2.5 | ||
| Average Training Hours (Senior Management) | Hours | 7 | 3.4 | ||
| Average Training Hours per Employee | Hours | 3.1 | 4.1 | 3.6 | 2.3 |
| Total Training Hours | Hours | 32320 | 23512 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Total Cash Donations | HKD | 13880 | 200500 | 138000 | 270500 |
| Total Public Welfare Donations | HKD | 13880 | 200500 | 138000 | 270500 |
| Total Social Investment | HKD | 13880 | 200500 | 138000 | 270500 |
| Total Volunteer Service Hours | hours | 309 | 421.5 | 397.5 | 909 |