Environmental, Social and Governance Report 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Exhaust gas emissions | kg exhaust gases | 3075.2 | 42 |
| Nitrogen oxide emissions | kg | 2806.58 | 60 |
| PM emissions | kg | 258.7 | 60 |
| Sulfur oxide emissions | kg | 9.93 | 60 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Emission Intensity (Scope 1 & 2) | tCO2e/km² | 0.13 | 43 |
| GHG emissions (Scope 1) | tCO2e | 1992.72 | 60 |
| GHG emissions (Scope 2) | tCO2e | 8976.94 | 60 |
| GHG emissions (total, Scope 1 and 2) | tCO2e | 10969.66 | 60 |
| GHG emissions from outsourced electricity (CO2) | metric tons | 8976.94 | 42 |
| Scope 1 Direct GHG Emissions | tCO2e | 1992.72 | 43 |
| Scope 1 GHG emissions from fossil fuel combustion and refrigerants in property | metric tons | 1992.72 | 42 |
| Scope 2 Indirect GHG Emissions | tCO2e | 8976.94 | 43 |
| Total GHG Emissions | tCO2e | 10969.66 | 43 |
| Total GHG emissions from mainland operations | metric tons of carbon dioxide equivalent | 10969.66 | 42 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Hazardous waste generated | metric tons | 0.19 | 43 |
| Total hazardous waste generated | metric ton | 0.19 | 61 |
| total wastewater discharged | metric tons | 15220 | 41 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Non-hazardous waste generated | metric tons | 16051 | 43 |
| Total non-hazardous waste generated (Office and household waste generated) | metric ton | 11462.3 | 61 |
| maximum daily capacity for handling bulky waste | metric tons per day | 50 | 7 |
| maximum daily capacity for handling domestic waste | metric tons per day | 1200 | 7 |
| wastewater discharged from Huanshan Road | metric tons | 5777 | 41 |
| wastewater discharged from Jinshan Road | metric tons | 4607 | 41 |
| wastewater discharged from Science and Technology City | metric tons | 4836 | 41 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2030 | Report Pages |
|---|---|---|---|
| Carbon emissions intensity reduction target (relative to 2021) | reduction | 20% | 42 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Direct energy consumption | MWh | 8337.51 | 61 |
| Energy consumption intensity | MWh/1000 m² | 1.59 | 61 |
| Indirect energy consumption (Outsourced electric power) | MWh | 15740.74 | 61 |
| Total energy consumption | MWh | 24078.25 | 61 |
| direct energy consumption | MWh | 8337.51 | 37 |
| direct energy consumption intensity | MWh/1000 m² | 0.55 | 37 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total water consumption | m³ | 747921 | 61 |
| Total water consumption intensity | m³/1000 m² | 49.34 | 61 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| annual gasoline consumption reduction | liters | 27720 | 41 |
| monthly gasoline consumption reduction | liters | 2310 | 41 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Provincial-level honorary titles received by Suxin Services as of 31 December 2023 | titles | 27 | 11 |
| municipal infrastructure service projects | 32 | 7 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Female management employees | % | 37.5 | 62 |
| Number of employees aged 30-50 | person | 879 | 62 |
| Number of employees in China (the Chinese mainland) | person | 1647 | 62 |
| Number of employees over 50 | person | 618 | 62 |
| Number of employees under 30 | person | 150 | 62 |
| Number of female employees | person | 555 | 62 |
| Number of full-time employees | person | 1647 | 62 |
| Number of male employees | person | 1092 | 62 |
| Primary female employees | % | 40.12 | 62 |
| Total number of employees | person | 1647 | 62 |
| percentage of female employees | % | 33.7 | 52 |
| percentage of male employees | % | 66.3 | 52 |
| total number of employees | employees | 1647 | 52 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Total turnover rate | % | 6.6 | 63 |
| Turnover rate by age group: 30-50 | % | 4.6 | 63 |
| Turnover rate by age group: Over 50 | % | 0.8 | 63 |
| Turnover rate by age group: Under 30 | % | 1 | 63 |
| Turnover rate by gender: Female | % | 3.8 | 63 |
| Turnover rate by gender: Male | % | 2.8 | 63 |
| Turnover rate by geographical region: China (the Chinese mainland) | % | 6.6 | 63 |
| overall employee turnover rate | % | 6.6 | 52 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2021 | Report Pages |
|---|---|---|---|
| Number of work-related fatalities occurred in the past three years | person | 1 | 63 |
| Rate of work-related fatalities occurred in the past three years | % | 0.07 | 63 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| professional injury insurance investments | RMB | 158800 | 53 |
| sessions of safety education thematic training | sessions | 13 | 53 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Middle Management training completion rate | % | 100 | 65 |
| Primary employees training completion rate | % | 100 | 65 |
| Senior Management training completion rate | % | 100 | 65 |
| Total coverage of employee training | % | 100 | 64 |
| Total coverage of employee training (Female) | % | 100 | 64 |
| Total coverage of employee training (Male) | % | 100 | 64 |
| participants involved in safety training | percent | 100% | 53 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Average length of training per employee | hour | 91 | 64 |
| Average training hours per employee (Female) | hour | 52 | 65 |
| Average training hours per employee (Male) | hour | 56 | 65 |
| Average training hours per employee (Middle Management) | hour | 58 | 65 |
| Average training hours per employee (Primary employees) | hour | 61 | 65 |
| Average training hours per employee (Senior Management) | hour | 17 | 65 |
| Number of training in the year | 77 | 64 | |
| Total expenditure of training in the year | RMB | 65 | 64 |
| Total length of training in the year | hour | 616 | 64 |
| total training duration | hours | 55 | 53 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of suppliers (China, the Chinese mainland) | 310 | 65 | |
| total area under management | million square meters | 15.2 | 7 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of customer complaints handled | 1133 | 65 | |
| Number of products and service related complaints received | 1133 | 65 | |
| Response completion rate of complaint | % | 100 | 65 |
| property projects under management | 126 | 7 |
Description of quality assurance process and recall procedures.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Brand value of Suxin Services in PRC Property Management Industry in Specialized Operations | billion RMB | 1.1 | 11 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Municipal-level honorary titles received by Suxin Services as of 31 December 2023 | titles | 50 | 11 |
| National-level honorary titles received by Suxin Services as of 31 December 2023 | titles | 35 | 11 |
| Ranking among Top 100 Property Management Companies of China | rank | 41 | 8 |
| Total honorary titles received by Suxin Services as of 31 December 2023 | titles | 149 | 11 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Airborne Particulate Matter (PM) Emissions | kg | 258.7 |
| NOₓ Emissions | kg | 2806.58 |
| SOₓ Emissions | kg | 9.93 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct GHG Emissions (Scope 1) | tCO2e | 1992.72 |
| GHG Emissions from Purchased Electricity | metric tons | 8976.94 |
| Indirect Energy Emissions (Scope 2) | tCO2e | 8976.94 |
| Total GHG Emissions | tCO2e | 10969.66 |
| Total GHG Emissions Intensity (By Area) | tCO2e/km² | 0.13 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total Hazardous Waste | metric ton | 0.19 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Non-Hazardous Waste (Domestic Waste) | metric tons per day | 1200 |
| Non-Hazardous Waste (Office Waste) | metric ton | 11462.3 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2030 |
|---|---|---|
| Target Reduction in GHG Intensity Percentage by 2030 Compared to 2021 | percent | 20 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Direct Energy Intensity (By Area) | MWh/1000 m² | 0.55 |
| Energy Consumption Intensity (By Area) | MWh/1000 m² | 1.59 |
| Total Direct Energy Consumption | MWh | 8337.51 |
| Total Energy Consumption | MWh | 24078.25 |
| Total Indirect Energy Consumption | MWh | 15740.74 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Water Consumption | m³ | 747921 |
| Water Consumption Intensity (By Revenue) | m³/1000 m² | 49.34 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Energy Consumption Reduction Compared to Last Year | liters | 27720 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Employees Aged 30-50 | person | 879 |
| Number of Employees Aged Above 50 | person | 618 |
| Number of Employees Aged Below 30 | person | 150 |
| Number of Employees in Mainland China | person | 1647 |
| Number of Female Employees | person | 555 |
| Number of Full-time Employees | person | 1647 |
| Number of Male Employees | person | 1092 |
| Number of Total Employees | person | 1647 |
| Percentage of Female Employees | % | 33.7 |
| Percentage of Male Employees | % | 66.3 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 4.6 |
| Turnover Rate of Employees Aged Above 50 | % | 0.8 |
| Turnover Rate of Employees Aged Below 30 | % | 1 |
| Turnover Rate of Employees in Mainland China | % | 6.6 |
| Turnover Rate of Female Employees | % | 3.8 |
| Turnover Rate of Male Employees | % | 2.8 |
| Turnover Rate of Total Employees | % | 6.6 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2021 |
|---|---|---|
| Fatalities Rate of the Last 3 Years | % | 0.07 |
| Number of Fatalities of the Last 3 Years | person | 1 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Investment in Work Safety | RMB | 158800 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 100 |
| Percentage of Trained Female Employees | % | 100 |
| Percentage of Trained General Employees | % | 100 |
| Percentage of Trained Male Employees | % | 100 |
| Percentage of Trained Middle Management | % | 100 |
| Percentage of Trained Senior Management | % | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Average Training Hours (Female) | hour | 52 |
| Average Training Hours (Male) | hour | 56 |
| Average Training Hours (Middle Management) | hour | 58 |
| Average Training Hours (Senior Management) | hour | 17 |
| Average Training Hours per Employee | hour | 91 |
| Total Training Hours | hour | 616 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers in Mainland China | 310 | |
| Number of Total Suppliers | 310 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | 1133 | |
| Number of Products and Service Related Complaints | 1133 | |
| Total Number of Customer Complaints | 1133 |