2023 Sustainability Report
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| CFC Transparency Index FTI score for Shanghai Noah Foundation | Full mark (A+) | 130 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Direct GHG emissions (Scope 1) | tonnes | 73.03 | 67.54 | 95 | |
| GHG Emission (Scope I + Scope II + Scope III) | tonnes | 1667.85 | 1838.9 | 2235.96 | 95 |
| GHG Emission Intensity | tonnes/RMB million | 0.39 | 0.59 | 0.68 | 95 |
| Indirect GHG emissions (Scope 2) | tonnes | 1631.39 | 1731.44 | 2115.97 | 95 |
| Total Greenhouse Gas Emissions (Scope 1+Scope 2+Scope 3) | tons of carbon dioxide | 2235.96 | 12 | ||
| Total greenhouse gas emission (Shanghai and Hong Kong offices) | metric tons of carbon dioxide equivalent | 2235.96 | 86 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Estimated sheets of printed paper saved via Smart Meetings | sheets | 130000 | 64 | |
| Non-hazardous Waste Discharge Amount | tonnes | 206 | 1841.25 | 99 |
| Non-hazardous Waste Discharge Intensity | tonnes/RMB million | 0.07 | 0.56 | 99 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Carbon Neutral Certificate granted for Noah Wealth Center Launching Ceremony | Yes | 96 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| CO2e of CERs redeemed to offset greenhouse gas emissions for Noah Wealth Center Launching Ceremony | tons | 15 | 96 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Electricity | GJ | 10298.08 | 10929.65 | 13357.01 | 95 |
| Energy Consumption Intensity | GJ/RMB million | 2.4 | 3.86 | 4.34 | 95 |
| Petroleum Consumption of Self-owned Vehicles | L | 32031.83 | 29627.59 | 95 | |
| Total Energy Consumption | GJ | 10298.08 | 11961.51 | 14311.42 | 95 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Water Consumption | tonnes | 19709.96 | 18612 | 28349.62 | 95 |
| Water Consumption Intensity | tonnes/RMB million | 4.59 | 6 | 8.6 | 95 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Air conditioning temperature setting in workplace | degrees Celsius | 26 | 94 |
| Number of daily patrols to ensure air conditioning off when not in use | times per day | 4 | 94 |
| Office lighting switch-off time | 8:00 p.m. | 94 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Material Consumption Amount | tonnes | 15.98 | 99 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Aquatic creatures released in five regions during scientific life release event | 220000 | 135 | |
| Noah Wealth Center building complex certification - CHINA GREEN BUILDING (Three Star) | certified | 93 | |
| Noah Wealth Center building complex certification - LEED GOLD | certified | 93 | |
| Noah Wealth Center building complex certification - LEED PLATINUM | certified | 93 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Collective bargaining coverage of employees | of employees | 100% | 109 | ||
| Employees by Age - 30-50 | 2292 | 2181 | 1972 | 112 | |
| Employees by Age - Above 50 | 157 | 128 | 167 | 112 | |
| Employees by Age - Under 30 | 707 | 586 | 444 | 112 | |
| Employees by Gender - Female | 1951 | 1798 | 1612 | 112 | |
| Employees by Gender - Male | 1205 | 1097 | 971 | 112 | |
| Female Board Directors | persons | 4 | 12, 20 | ||
| Female Board Directors as percentage of the Board | % | 44.4 | 20 | ||
| Independent Board Directors | persons | 4 | 12, 20 | ||
| Independent Board Directors as percentage of the Board | % | 44.4 | 20 | ||
| Number of employees at Shanghai office receiving Yangpu District rental subsidies | employees | 47 | 124 | ||
| Number of employees in mainland China | 2370 | 111 | |||
| Number of minority employees | employees | 59 | 109 | ||
| Number of newly recruited female employees | employees | 428 | 109 | ||
| Number of overseas employees | 213 | 111 | |||
| Percentage of full-time employees (overseas) | % | 100 | 111 | ||
| Proportion of female Board members | % | 44% | 110 | ||
| Proportion of female employees | % | 62% | 110 | ||
| Proportion of female senior managers | % | 44% | 110 | ||
| Proportion of minority employees in total workforce | of total workforce | 2.3% | 109 | ||
| Proportion of newly hired women at executive level | 14% | 109 | |||
| Proportion of newly hired women in mid-level positions | 38% | 109 | |||
| Proportion of newly recruited female employees | of total new recruits | 61% | 109 | ||
| Ratio of male to female pay, N1 | ratio | 1.03:1 | 0.92:1 | 0.99:1 | 110 |
| Ratio of male to female pay, N2 | ratio | 1.00:1 | 1.08:1 | 1.13:1 | 110 |
| Ratio of male to female pay, N3 | ratio | 1.08:1 | 1.02:1 | 1.03:1 | 110 |
| Ratio of male to female pay, N4 | ratio | 1.16:1 | 0.87:1 | 0.96:1 | 110 |
| Ratio of male to female pay, N5 and above | ratio | 1.08:1 | 0.91:1 | 0.80:1 | 110 |
| Ratio of the CEO’s annual pay to the average of all employees’ annual pay | 12.55:1 | 122 | |||
| Ratio of the CEO’s annual pay to the median of all employees’ annual pay | 17.42:1 | 122 | |||
| Total expenditure on holidays and commemorative days for all employees | RMB | 2428572 | 124 | ||
| Total number of contracted employees | 2583 | 111 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Employee Turnover Rate | 28.1% | 112 | |
| Employee Turnover by Age - 30-50 | 21% | 112 | |
| Employee Turnover by Age - Above 50 | 5% | 112 | |
| Employee Turnover by Age - Under 30 | 74% | 112 | |
| Employee Turnover by Gender - Female | 40% | 112 | |
| Employee Turnover by Gender - Male | 60% | 112 |
Lost days due to work injury.
| Indicator | Unit | 2022 | Report Pages |
|---|---|---|---|
| Number of Workdays Lost to Work-Caused Injuries (LWCI) | Day | 5 | 121 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Contractor security awareness training session participants | participants | 61 | 62 |
| Number of employees participating in fire drills at Noah Shanghai Office | employees | 1000 | 120 |
| Number of fire drills organized at Noah Shanghai Office | fire drills | 2 | 120 |
| Total expenditure on commercial insurances for all employees | RMB | 6142172 | 124 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employee satisfaction rate | % | 96.2 | 111 | ||
| Intern security awareness training session participants | participants | 35 | 62 | ||
| Noah application security development training session participants | participants | 266 | 62 | ||
| Number of employees involved in training (person-time) | 3105 | 2579 | 2833 | 119 | |
| Number of gym members at Noah's Gym | 210 | 126 | |||
| Percentage of basic HR tasks and processes digitized via HR affairs platform | percent | 90%–95% | 64 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training hours per person | hrs | 77.57 | 83.77 | 81.84 | 119 |
| Cumulative fitness time at Noah's Gym | hours | 7000 | 126 | ||
| Total all-staff security awareness training duration | hours | 1073 | 62 | ||
| Total investment in training | 10000 RMB | 540 | 900 | 264 | 119 |
| Total targeted security awareness training duration (Fund Operations Department of Noah Upright) | hours | 240 | 62 | ||
| Total training hours | hrs | 240866.45 | 216057 | 231859 | 119 |
| Total workouts achieved at Noah's Gym | 5931 | 126 |
Number of suppliers by geographical region.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of Noah's global suppliers | 3765 | 100 | |
| Number of branches in China | cities | 44 | 8 |
| Number of new clients attracted via live streaming | clients | 2649 | 64 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Green Procurement Amount | million RMB | 14.7 | 12 |
| Signing Rate of 'ESG Supplier Letters' at Supplier Conferences | 100% | 12 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Noah's green procurement amount | million RMB | 14.7 | 100 |
| Proportion of Green Procurement Amount to Total Procurement Amount | 8% | 12 | |
| Proportion of green procurement amount to total procurement amount | 8% | 100 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Client satisfaction percentage for AR-Account Representatives | % | 95.4 | 81 |
| Client satisfaction percentage for FR-Fulfillment Representatives | % | 94.7 | 81 |
| Client satisfaction percentage for SR-Solution Representatives | % | 94.5 | 81 |
| Completion rate of client complaints handled by Noah Holdings | 100% | 80 | |
| Number of Black Diamond clients | 9658 | 9 | |
| Number of cases tracked by Client Interest Committee related to client interest | cases | 9 | 80 |
| Number of client activities conducted via live streaming | activities | 560 | 64 |
| Number of client complaints handled by Noah Holdings | complaints | 70 | 80 |
| Product satisfaction percentage for APP | % | 94.9 | 81 |
| Product satisfaction percentage for Gopher's Service | % | 89.1 | 81 |
| Product satisfaction percentage for Product Retention Communication Meetings | % | 93.8 | 81 |
| Total number of active customers | 22453 | 9 | |
| Total number of live streaming views for the year | views | 70633 | 64 |
Description of practices relating to observing and protecting intellectual property rights.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Patented inventions held by Noah | 4 | 12 | |
| Registered trademarks held by Noah | 718 | 12 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2023 | Report Pages |
|---|---|---|---|---|
| HNW clients' willingness to invest in ESG products | % | 15 | 59 | 70 |
| Information Security Compulsory Course participants | participants | 711 | 62 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Compliance with Corporate Governance Requirements in Directors’ self-evaluation | 100% | 12 | |
| Compliance with corporate governance requirements in directors’ self-evaluation | 100% | 20 | |
| Number of online check-ins via Smart Meetings | check-ins | 5380 | 64 |
| Number of related policies optimized by Client Interest Committee | policies | 11 | 80 |
| Phishing and security test emails sent to employees | emails | 3227 | 62 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Anti-commercial Bribery Training Coverage | 100% | 12 | |
| Business ethics and anti-corruption training participants (directors and employees) | participants | 1658 | 24 |
| Code of Business Conduct and Ethics Training Coverage | 100% | 12 | |
| Coverage of staff receiving business ethics and anti-corruption training | coverage | 100% | 24 |
| Participation in Business Ethics and Anti-corruption Training by Directors and Employees | 100% | 12 | |
| Targeted security awareness training participants (Fund Operations Department of Noah Upright) | participants | 240 | 62 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Charitable donations expended by the Shanghai Noah Foundation | RMB | 6289096.39 | 130 |
| Donations raised for fish release event | RMB | 140000 | 135 |
| Number of annual activities held via Smart Meetings | activities | 5420 | 64 |
| Number of cotton quilts provided to flood-affected regions of Heilongjiang Province | sets | 1640 | 133 |
| Number of employees supported by HR Help Desk consultations | 650 | 111 | |
| Number of internal activities conducted via live streaming | activities | 70 | 64 |
| Total subsidy amount received by Shanghai office employees for Yangpu District rental subsidies | RMB | 537000 | 124 |
| Value of cotton quilts provided to flood-affected regions of Heilongjiang Province | RMB | 200000 | 133 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | tonnes | 73.03 | 67.54 | |
| GHG Removals from Newly Planted Trees | thousand tons | |||
| Indirect Energy Emissions (Scope 2) | tonnes | 1631.39 | 1731.44 | 2115.97 |
| Total GHG Emissions | tonnes | 1667.85 | 1838.9 | 2235.96 |
| Total GHG Emissions Intensity (By Revenue) | tonnes/RMB million | 0.39 | 0.59 | 0.68 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Disposed | tonnes | 206 | 1841.25 |
| Total Non-Hazardous Waste Intensity (By Revenue) | tonnes/RMB million | 0.07 | 0.56 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Energy Consumption Intensity (By Revenue) | GJ/RMB million | 2.4 | 3.86 | 4.34 |
| Purchased Electricity | GJ | 10298.08 | 10929.65 | 13357.01 |
| Total Energy Consumption | GJ | 10298.08 | 11961.51 | 14311.42 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Water Consumption | tonnes | 19709.96 | 18612 | 28349.62 |
| Water Consumption Intensity (By Revenue) | tonnes/RMB million | 4.59 | 6 | 8.6 |
Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Packaging Materials Consumed | tonnes | 15.98 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Contractors | employees | 2583 | ||
| Number of Employees Aged 30-50 | employees | 2292 | 2181 | 1972 |
| Number of Employees Aged Above 50 | employees | 157 | 128 | 167 |
| Number of Employees Aged Below 30 | employees | 707 | 586 | 444 |
| Number of Employees in Mainland China | employees | 2370 | ||
| Number of Employees in Overseas | employees | 213 | ||
| Number of Female Employees | employees | 1951 | 1798 | 1612 |
| Number of Male Employees | employees | 1205 | 1097 | 971 |
| Percentage of Female Employees | % | 62 | ||
| Percentage of Full-time Employees | % | 100 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 21 |
| Turnover Rate of Employees Aged Above 50 | % | 5 |
| Turnover Rate of Employees Aged Below 30 | % | 74 |
| Turnover Rate of Female Employees | % | 40 |
| Turnover Rate of Male Employees | % | 60 |
| Turnover Rate of Total Employees | % | 28.1 |
Lost days due to work injury.
| Standard Indicator | Unit | 2022 |
|---|---|---|
| Lost Days Due to Work-related Injuries | Day | 5 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Investment in Work Safety | RMB | 6142172 |
| Number of People Receiving Training on Work Safety | participants | 61 |
| Number of Production Safety Emergency Drills | fire drills | 2 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Trained | % | 96.2 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours per Employee | hrs | 77.57 | 83.77 | 81.84 |
| Total Training Hours | hrs | 240866.45 | 216057 | 231859 |
| Training Hours of Anti-corruption | hours | 1658 | ||
| Training Hours of Cybersecurity | hours | 1313 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Total Suppliers | 3765 |
Percentage of total products sold or shipped subject to recalls for safety and health reasons.
| Standard Indicator | Unit |
|---|---|
| Percentage of Recalled Products for Safety and Health Reasons |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | % | 100 |
| Number of Complaints Dealt with | complaints | 70 |
| Total Number of Customer Complaints | complaints | 70 |
Description of practices relating to observing and protecting intellectual property rights.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Invention Patents | 4 | |
| Number of Trademark Registrations | 718 |
Description of consumer data protection and privacy policies, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Employee Coverage of Data Security Training | participants | 711 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Coverage Rate of Ethical Standards and Anti-Corruption Training | % | 100 |
| Coverage of Anti-corruption Training for Employees | % | 100 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | participants | 1658 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Donations to Disaster Relief Contributions to Public Welfare | RMB | 200000 |
| Number of Volunteer Activities Sessions | activities | 5420 |
| Total In-kind Donations | RMB | 200000 |
| Total Public Welfare Donations | RMB | 6289096.39 |
| Total Social Investment | RMB | 6289096.39 |