ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
The types of emissions and respective emissions data.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Nitrogen oxides (NOx) | Tonne | 8.5 | 6.9 | 8.49 | 23 |
| Particulates Matter (PM) | Tonne | 0.01 | 0.01 | 0.06 | 23 |
| Sulphur oxides (SOx) | Tonne | 1.05 | 0.92 | 0.04 | 23 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Collective GHG emissions | Tonne CO2eq | 341603.39 | 351494.14 | 381194.32 | 23 |
| Collective GHG emissions (Scope 1 and 2) per income in thousand RMB from property rental, development and management services | Tonne CO2eq | 0.07 | 0.07 | 0.09 | 23 |
| Direct emissions (Scope 1) | Tonne CO2eq | 11578.89 | 9514.88 | 7816.28 | 23 |
| Indirect emissions (Scope 2) | Tonne CO2eq | 330285.78 | 342240.53 | 373378.04 | 23 |
| Reduced GHG emissions by owned trees | Tonne CO2eq | 261.28 | 261.28 | 239.41 | 23 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of produced hazardous waste per income in thousand RMB from property rental, development, and management services | Kilogramme | 0.003 | 0.003 | 0.003 | 24 |
| Total produced amount of hazardous waste | Tonne | 16.81 | 15.63 | 12.96 | 24 |
| Used cartridge | Tonne | 0.62 | 0.95 | 0.94 | 24 |
| Waste battery | Tonne | 3.1 | 3.28 | 1.45 | 24 |
| Waste lamp containing mercury | Tonne | 7.3 | 6.16 | 5.43 | 24 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of produced non-hazardous waste per income in thousand RMB from property rental, development, and management services | Kilogramme | 1.65 | 1.16 | 1.75 | 24 |
| Domestic waste | Tonne | 6270.28 | 4707.19 | 6148.78 | 24 |
| Electronic waste | Tonne | 3.93 | 2.76 | 4.61 | 24 |
| Food waste | Tonne | 1773.37 | 982.9 | 985.49 | 24 |
| Recycled glass bottle | Tonne | 9.14 | 8.82 | 11.03 | 25 |
| Recycled metal | Tonne | 22.74 | 16.5 | 19.24 | 25 |
| Recycled paper | Tonne | 107.67 | 81 | 85.37 | 25 |
| Recycled plastic bottle | Tonne | 58.4 | 50.76 | 35.14 | 25 |
| Recycled soap | Tonne | 0.53 | 0.68 | 0.74 | 25 |
| Recycled toothbrush | Tonne | 0.16 | 0.2 | 0.92 | 25 |
| Recycled toothpaste | Tonne | 0.22 | 0.2 | 0.45 | 25 |
| Total amount of produced non-hazardous waste | Tonne | 8043.65 | 5699.09 | 7134.27 | 24 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Diesel | MWh | 113.33 | 133.82 | 148.86 | 24 |
| Energy consumption amount per income in thousand RMB from property rental, development, and management services | MWh | 0.13 | 0.13 | 0.16 | 24 |
| Gasoline | MWh | 855.42 | 688.84 | 577.48 | 24 |
| Natural gas | MWh | 57107.03 | 46517.76 | 38818.53 | 24 |
| Purchased electricity | MWh | 568478.1 | 600106.14 | 614108.61 | 24 |
| Total energy consumption | MWh | 626163.88 | 647500.56 | 653023.49 | 24 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of water discharged into the natural environment after self-pretreatment and meeting discharge standard | m³ | 971835.84 | 687312.32 | 1110216 | 24 |
| Consumption of circulating water (reclaimed water and cooling water) | m³ | 333159.5 | 431698 | 665798.86 | 24 |
| Consumption of municipal water (domestic water) | m³ | 7729287.65 | 6777849.91 | 9738197.56 | 24 |
| Total water consumption | m³ | 6758012.81 | 6909472.59 | 8627981.56 | 24 |
| Total water usage | m³ | 8062987.15 | 8091482.91 | 10403996.42 | 24 |
| Wastewater discharge | Tonne | 7256688.43 | 7282334.62 | 9363596.78 | 24 |
| Water consumption amount per income in thousand RMB from property rental, development, and management services | m³ | 1.39 | 1.65 | 2.11 | 24 |
Description of the significant impacts of activities on the environment and natural resources and the actions taken to manage them.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Chemical container | Tonne | 1.87 | 2.48 | 0.53 | 24 |
| Number of trees owned by the Group with a height of 5 metres and above | Tree | 11360 | 11360 | 10409 | 25 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of employees by age - 20 or below | Person | 100 | 40 | 44 | 25 |
| Number of employees by age - 21-30 | Person | 4561 | 3086 | 2487 | 25 |
| Number of employees by age - 31-40 | Person | 5905 | 4680 | 4353 | 25 |
| Number of employees by age - 41-50 | Person | 2104 | 1774 | 1834 | 25 |
| Number of employees by age - Above 50 | Person | 542 | 466 | 516 | 25 |
| Number of employees by educational background - Bachelor's Degree | Person | 4677 | 3822 | 3193 | 25 |
| Number of employees by educational background - College Degree | Person | 4142 | 3296 | 3051 | 25 |
| Number of employees by educational background - Master's Degree and above | Person | 507 | 260 | 227 | 25 |
| Number of employees by educational background - Others | Person | 2488 | 1585 | 1751 | 25 |
| Number of employees by educational background - Secondary school | Person | 1398 | 1083 | 1012 | 25 |
| Number of employees by employment category - Full-time | Person | 13212 | 10046 | 9234 | 25 |
| Number of employees by gender - Female | Person | 5331 | 4385 | 3688 | 25 |
| Number of employees by gender - Male | Person | 7881 | 5661 | 5546 | 25 |
| Number of employees by region - Hong Kong, China | Person | 4 | 2 | 3 | 25 |
| Number of employees by region - Mainland China | Person | 13206 | 10043 | 9231 | 25 |
| Number of employees by region - Other regions | Person | 2 | 1 | 25 | |
| Total number of employees | Person | 13212 | 10046 | 9234 | 25 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Employment turnover rate by age: 20 or below | % | 52.4 | 57.9 | 100 | 26 |
| Employment turnover rate by age: 21-30 | % | 40.4 | 50.3 | 87.8 | 26 |
| Employment turnover rate by age: 31-40 | % | 33 | 42 | 54.9 | 26 |
| Employment turnover rate by age: 41-50 | % | 24.9 | 37.6 | 35 | 26 |
| Employment turnover rate by age: Above 50 | % | 24.4 | 38.2 | 26.7 | 26 |
| Employment turnover rate by gender: Female | % | 33.3 | 40.9 | 57 | 26 |
| Employment turnover rate by gender: Male | % | 35.5 | 46.6 | 60.4 | 26 |
| Employment turnover rate by region: Hong Kong, China | % | 33.3 | 26 | ||
| Employment turnover rate by region: Mainland China | % | 34.6 | 43.3 | 59.1 | 26 |
| Employment turnover rate by region: Other regions | % | 50 | 26 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Person-times of employees receiving training related to career development: Female | Person | 3626 | 2677 | 6408 | 26 |
| Person-times of employees receiving training related to career development: General employees | Person | 5583 | 5608 | 10547 | 26 |
| Person-times of employees receiving training related to career development: Male | Person | 4645 | 3858 | 5894 | 26 |
| Person-times of employees receiving training related to career development: Middle level | Person | 1354 | 1190 | 2000 | 26 |
| Person-times of employees receiving training related to career development: Senior level | Person | 901 | 555 | 1397 | 26 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average training hours per employee of the Group receiving training related to career development: Female | Hours | 8.9 | 13.3 | 14.9 | 26 |
| Average training hours per employee of the Group receiving training related to career development: General employees | Hours | 7.4 | 11.9 | 8.6 | 26 |
| Average training hours per employee of the Group receiving training related to career development: Male | Hours | 10.1 | 15.3 | 14.2 | 26 |
| Average training hours per employee of the Group receiving training related to career development: Middle level | Hours | 44.1 | 45.9 | 43.8 | 26 |
| Average training hours per employee of the Group receiving training related to career development: Senior level | Hours | 646.9 | 587.7 | 26 | 26 |
Number of suppliers by geographical region.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers by region - Mainland China | Number | 31796 | 7377 | 12500 | 25 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Number of suppliers to whom the practice has been implemented | Number | 31796 | 7377 | 12500 | 25 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Average customer satisfaction of the commercial sector | % | 96.2 | 96.2 | 95.5 | 23 |
| Average customer satisfaction of the hotel operation | % | 93.2 | 93 | 96.4 | 23 |
| Average resident satisfaction of the residential property management centre | % | 87.2 | 87.3 | 93.4 | 23 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|
| Amount of money invested for community | RMB'000 | 34564 | 25896 | 315 | 26 |
The types of emissions and respective emissions data.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Airborne Particulate Matter (PM) Emissions | Tonne | 0.01 | 0.01 | 0.06 |
| NOâ‚“ Emissions | Tonne | 8.5 | 6.9 | 8.49 |
| SOâ‚“ Emissions | Tonne | 1.05 | 0.92 | 0.04 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | Tonne CO2eq | 11578.89 | 9514.88 | 7816.28 |
| GHG Removals from Newly Planted Trees | Tonne CO2eq | 261.28 | 261.28 | 239.41 |
| Indirect Energy Emissions (Scope 2) | Tonne CO2eq | 330285.78 | 342240.53 | 373378.04 |
| Total GHG Emissions | Tonne CO2eq | 341603.39 | 351494.14 | 381194.32 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Hazardous Waste (Used Batteries) | Tonne | 3.1 | 3.28 | 1.45 |
| Total Hazardous Waste | Tonne | 16.81 | 15.63 | 12.96 |
| Total Hazardous Waste Intensity (By Revenue) | Kilogramme | 0.003 | 0.003 | 0.003 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Glass Waste | Tonne | 9.14 | 8.82 | 11.03 |
| Non-Hazardous Waste (Domestic Waste) | Tonne | 6270.28 | 4707.19 | 6148.78 |
| Non-Hazardous Waste (Electronic Waste) | Tonne | 3.93 | 2.76 | 4.61 |
| Non-Hazardous Waste (Kitchen Waste) | Tonne | 1773.37 | 982.9 | 985.49 |
| Non-Hazardous Waste Recycled | Tonne | 199.86 | 158.16 | 152.89 |
| Paper Waste | Tonne | 107.67 | 81 | 85.37 |
| Plastic Waste | Tonne | 58.4 | 50.76 | 35.14 |
| Total Non-Hazardous Waste Disposed | Tonne | 8043.65 | 5699.09 | 7134.27 |
| Total Non-Hazardous Waste Intensity (By Revenue) | Kilogramme per thousand RMB | 1.65 | 1.16 | 1.75 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 113.33 | 133.82 | 148.86 |
| Energy Consumption Intensity (By Revenue) | MWh | 0.13 | 0.13 | 0.16 |
| Gasoline Consumption | MWh | 855.42 | 688.84 | 577.48 |
| Natural Gas Consumption | MWh | 57107.03 | 46517.76 | 38818.53 |
| Purchased Electricity | MWh | 568478.1 | 600106.14 | 614108.61 |
| Total Energy Consumption | MWh | 626163.88 | 647500.56 | 653023.49 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Municipal Water Consumption | m³ | 7729287.65 | 6777849.91 | 9738197.56 |
| Recycled Water Usage | m³ | 333159.5 | 431698 | 665798.86 |
| Total Wastewater Discharge | Tonne | 7256688.43 | 7282334.62 | 9363596.78 |
| Total Water Withdrawal | m³ | 8062987.15 | 8091482.91 | 10403996.42 |
| Water Consumption | m³ | 6758012.81 | 6909472.59 | 8627981.56 |
| Water Consumption Intensity (By Revenue) | m³ | 1.39 | 1.65 | 2.11 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Bachelor's Degree Employees | Person | 4677 | 3822 | 3193 |
| Number of Employees Aged 30-50 | Person | 8009 | 6454 | 6187 |
| Number of Employees Aged Above 50 | Person | 542 | 466 | 516 |
| Number of Employees Aged Below 30 | Person | 4661 | 3126 | 2531 |
| Number of Employees in Hong Kong | Person | 4 | 2 | 3 |
| Number of Employees in Hong Kong and Mainland China | Person | 13210 | 10045 | 9234 |
| Number of Employees in Mainland China | Person | 13206 | 10043 | 9231 |
| Number of Female Employees | Person | 5331 | 4385 | 3688 |
| Number of Full-time Employees | Person | 13212 | 10046 | 9234 |
| Number of Male Employees | Person | 7881 | 5661 | 5546 |
| Number of Master's Degree Employees | Person | 507 | 260 | 227 |
| Number of Total Employees | Person | 13212 | 10046 | 9234 |
| Percentage of Bachelor's Degree Employees | Percent | 35.4 | 38.05 | 34.58 |
| Percentage of Employees Aged 30-50 | Percent | 60.62 | 64.25 | 67.01 |
| Percentage of Employees Aged Above 50 | Percent | 4.1 | 4.64 | 5.59 |
| Percentage of Employees Aged Below 30 | Percent | 35.29 | 31.13 | 27.41 |
| Percentage of Employees in Hong Kong | Percent | 0.03 | 0.02 | 0.03 |
| Percentage of Employees in Hong Kong and Mainland China | Percent | 99.98 | 99.99 | 100 |
| Percentage of Employees in Mainland China | Percent | 99.95 | 99.97 | 99.97 |
| Percentage of Female Employees | Percent | 40.33 | 43.63 | 39.93 |
| Percentage of Full-time Employees | Percent | 100 | 100 | 100 |
| Percentage of Male Employees | Percent | 59.67 | 56.37 | 60.07 |
| Percentage of Master's Degree Employees | Percent | 3.84 | 2.59 | 2.46 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 33 | 42 | 54.9 |
| Turnover Rate of Employees Aged Above 50 | % | 24.4 | 38.2 | 26.7 |
| Turnover Rate of Employees Aged Below 30 | % | 40.4 | 50.3 | 87.8 |
| Turnover Rate of Employees in Hong Kong | % | 33.3 | ||
| Turnover Rate of Employees in Mainland China | % | 34.6 | 43.3 | 59.1 |
| Turnover Rate of Female Employees | % | 33.3 | 40.9 | 57 |
| Turnover Rate of Male Employees | % | 35.5 | 46.6 | 60.4 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Percentage of Trained Female Employees | Person-times | 3626 | 2677 | 6408 |
| Percentage of Trained General Employees | Person-times | 5583 | 5608 | 10547 |
| Percentage of Trained Male Employees | Person-times | 4645 | 3858 | 5894 |
| Percentage of Trained Middle Management | Person-times | 1354 | 1190 | 2000 |
| Percentage of Trained Senior Management | Person-times | 901 | 555 | 1397 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Average Training Hours (Female) | Hours | 8.9 | 13.3 | 14.9 |
| Average Training Hours (General Employees) | Hours | 7.4 | 11.9 | 8.6 |
| Average Training Hours (Male) | Hours | 10.1 | 15.3 | 14.2 |
| Average Training Hours (Middle Management) | Hours | 44.1 | 45.9 | 43.8 |
| Average Training Hours (Senior Management) | Hours | 646.9 | 587.7 | 26 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers in Mainland China | Number | 31796 | 7377 | 12500 |
| Number of Total Suppliers | Number | 31796 | 7377 | 12500 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Number of Suppliers Participated in CSR Training | Number | 31796 | 7377 | 12500 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2021 | 2022 | 2023 |
|---|---|---|---|---|
| Total Social Investment | RMB'000 | 34564 | 25896 | 315 |