2023 Environmental, Social and Governance Report

Company: FIRST SHANGHAI (227)
Year: 2023
Published: 2024-04-22
Status: Processed
View Report

Extracted ESG KPIs

KPIs are organized by ESG aspects.

The types of emissions and respective emissions data.

Indicator Unit 2022 2023 Report Pages
Nitrogen Oxides kg 662.6 17
Nitrogen Oxides (Hong Kong) kg 1.2 34
Nitrogen Oxides (Paris) kg 530.1 34
Nitrogen Oxides (Total) kg 497.9 662.6 34
Nitrogen Oxides (Wuxi) kg 131.3 34
Nitrogen oxides emissions kg 662.6 16
Respiratory Suspended Particles kg 23.9 17
Respiratory Suspended Particles (Hong Kong) kg 0.1 34
Respiratory Suspended Particles (Paris) kg 23.6 34
Respiratory Suspended Particles (Total) kg 18.6 23.9 34
Respiratory Suspended Particles (Wuxi) kg 0.2 34
Respiratory suspended particles emissions kg 23.9 16
Sulphur Oxides kg 1.3 17
Sulphur Oxides (Paris) kg 0.4 34
Sulphur Oxides (Total) kg 0.8 1.3 34
Sulphur Oxides (Wuxi) kg 0.9 34
Sulphur oxides emissions kg 1.3 16

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
GHG intensity (in area) tonnes of CO2e/m2 0.004 16
GHG intensity (in area) (Hong Kong) tonnes of CO2e/m2 0.1 34
GHG intensity (in area) (Paris) tonnes of CO2e/m2 0.0001 34
GHG intensity (in area) (Total) tonnes of CO2e/m2 0.004 0.004 34
GHG intensity (in area) (Wuxi) tonnes of CO2e/m2 0.8 34
GHG intensity (in revenue) tonnes of CO2e/HKS million 20.4 16
GHG intensity (in revenue) (Total) tonnes of CO2e/HK$ million 18.7 20.4 34
Scope 1 GHG emissions tonnes of CO2e 333.3 16
Scope 1 GHG emissions (Hong Kong) tonnes of CO2e 6 34
Scope 1 GHG emissions (Paris) tonnes of CO2e 82.6 34
Scope 1 GHG emissions (Total) tonnes of CO2e 169 333.3 34
Scope 1 GHG emissions (Wuxi) tonnes of CO2e 244.7 34
Scope 2 GHG emissions tonnes of CO2e 6028.9 16
Scope 2 GHG emissions (Hong Kong) tonnes of CO2e 156.3 34
Scope 2 GHG emissions (Paris) tonnes of CO2e 86.6 34
Scope 2 GHG emissions (Total) tonnes of CO2e 6207.5 6028.9 34
Scope 2 GHG emissions (Wuxi) tonnes of CO2e 5786 34
Scope 3 GHG emissions tonnes of CO2e 23.8 16
Scope 3 GHG emissions (Hong Kong) tonnes of CO2e 10.6 34
Scope 3 GHG emissions (Paris) tonnes of CO2e 0.8 34
Scope 3 GHG emissions (Total) tonnes of CO2e 16.4 23.8 34
Scope 3 GHG emissions (Wuxi) tonnes of CO2e 12.4 34
Total GHG emissions tonnes of CO2e 6386 16
Total GHG emissions (Hong Kong) tonnes of CO2e 172.9 34
Total GHG emissions (Paris) tonnes of CO2e 170 34
Total GHG emissions (Total) tonnes of CO2e 6392.9 6386 34
Total GHG emissions (Wuxi) tonnes of CO2e 6043.1 34

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2023 Report Pages
Hazardous waste intensity (in area) tonnes/thousand sq.m. 0.0002 18
Hazardous waste intensity (in area) (Hong Kong) tonnes/thousand sq.m. 0.2 34
Hazardous waste intensity (in area) (Total) tonnes/thousand sq.m. 0.0002 34
Total generation of hazardous waste tonnes 0.4 18
Total hazardous waste (Hong Kong) tonnes 0.4 34
Total hazardous waste (Total) tonnes 0.4 34

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Non-hazardous waste intensity (in area) tonnes/thousand sq.m. 0.2 18
Non-hazardous waste intensity (in area) (Hong Kong) tonnes/thousand sq.m. 2.8 34
Non-hazardous waste intensity (in area) (Paris) tonnes/thousand sq.m. 0.03 34
Non-hazardous waste intensity (in area) (Total) tonnes/thousand sq.m. 0.2 0.2 34
Non-hazardous waste intensity (in area) (Wuxi) tonnes/thousand sq.m. 34.3 34
Paper consumption intensity (Group) tonnes/thousand sq.m. 0.01 18
Total generation of non-hazardous waste tonnes 308.9 18
Total non-hazardous waste (Hong Kong) tonnes 5.1 34
Total non-hazardous waste (Paris) tonnes 56.4 34
Total non-hazardous waste (Total) tonnes 307.3 308.9 34
Total non-hazardous waste (Wuxi) tonnes 247.4 34

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Direct energy MWh 1196.4 17
Direct energy (Hong Kong) MWh 21.9 35
Direct energy (Paris) MWh 312.3 35
Direct energy (Total) MWh 748.2 1196.4 35
Direct energy (Wuxi) MWh 862.2 35
Energy intensity (in area) MWh/m² 0.01 17
Energy intensity (in area) (Hong Kong) MWh/m² 0.1 35
Energy intensity (in area) (Paris) MWh/m² 0.001 35
Energy intensity (in area) (Total) MWh/m² 0.01 0.01 35
Energy intensity (in area) (Wuxi) MWh/m² 1.8 35
Indirect energy MWh 14142.7 17
Indirect energy (Hong Kong) MWh 229.9 35
Indirect energy (Paris) MWh 1930.4 35
Indirect energy (Total) MWh 14826 14142.7 35
Indirect energy (Wuxi) MWh 11982.4 35
Total energy consumption MWh 15339.1 17
Total energy consumption (Hong Kong) MWh 251.8 35
Total energy consumption (Paris) MWh 2242.7 35
Total energy consumption (Total) MWh 15574.2 15339.1 35
Total energy consumption (Wuxi) MWh 12844.6 35

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Indicator Unit 2022 2023 Report Pages
Total water consumption (Hong Kong) m³ 1187 35
Total water consumption (Paris) m³ 89230.4 35
Total water consumption (Total) m³ 215999 190021.6 35
Total water consumption (Wuxi) m³ 99604.2 35
Water consumption in total m³ 215999 190021.6 19
Water consumption intensity (in area) m³/m² 0.1 0.1 19
Water consumption intensity (in area) (Hong Kong) m³/m² 0.6 35
Water consumption intensity (in area) (Paris) m³/m² 0.05 35
Water consumption intensity (in area) (Total) m³/m² 0.1 0.1 35
Water consumption intensity (in area) (Wuxi) m³/m² 1.3 35

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Indicator Unit 2023 Report Pages
Total paper consumption (Group) tonnes 24.4 18

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Indicator Unit 2022 2023 Report Pages
New employee rate, Age 30 and below, Hong Kong % 41% 36
New employee rate, Age 30 and below, Paris % 89% 36
New employee rate, Age 30 and below, Total % 70% 110% 36
New employee rate, Age 30 and below, Wuxi % 155% 36
New employee rate, Age 31-40, Hong Kong % 34% 36
New employee rate, Age 31-40, Paris % 23% 36
New employee rate, Age 31-40, Total % 19% 31% 36
New employee rate, Age 31-40, Wuxi % 33% 36
New employee rate, Age 41-50, Hong Kong % 23% 36
New employee rate, Age 41-50, Paris % 20% 36
New employee rate, Age 41-50, Total % 19% 26% 36
New employee rate, Age 41-50, Wuxi % 29% 36
New employee rate, Age Above 50, Hong Kong % 3% 36
New employee rate, Age Above 50, Paris % 14% 36
New employee rate, Age Above 50, Total % 16% 28% 36
New employee rate, Age Above 50, Wuxi % 46% 36
New employee rate, Female, Hong Kong % 25% 36
New employee rate, Female, Paris % 65% 36
New employee rate, Female, Total % 31% 59% 36
New employee rate, Female, Wuxi % 77% 36
New employee rate, Male, Hong Kong % 24% 36
New employee rate, Male, Paris % 46% 36
New employee rate, Male, Total % 37% 45% 36
New employee rate, Male, Wuxi % 57% 36
New employee rate, Total % 34% 51% 36
New employee rate, Total, Hong Kong % 24% 36
New employee rate, Total, Paris % 53% 36
New employee rate, Total, Wuxi % 67% 36
Number of employees (Hong Kong) 127 35
Number of employees (Paris) 98 35
Number of employees (Total) 426 439 35
Number of employees (Wuxi) 214 35
Number of employees, age 30 and below (Total) 132 124 35
Number of employees, age 31-40 (Total) 97 115 35
Number of employees, age 41-50 (Total) 102 55 35
Number of employees, age above 50 (Total) 95 103 35
Number of employees, female (Total) 205 203 35
Number of employees, full-time (Total) 419 414 35
Number of employees, general employees (Total) 262 306 35
Number of employees, male (Total) 221 236 35
Number of employees, middle management (Total) 127 98 35
Number of employees, part-time (Total) 7 25 35
Number of employees, senior management (Total) 37 35 35
Number of other workers (Hong Kong) 19 35
Number of other workers (Total) 1599 1639 35
Number of other workers (Wuxi) 1620 35
Number of other workers, age 30 and below (Total) 343 150 35
Number of other workers, age 31-40 (Total) 509 606 35
Number of other workers, age 41-50 (Total) 635 717 35
Number of other workers, age above 50 (Total) 112 166 35
Number of other workers, female (Total) 1141 1048 35
Number of other workers, male (Total) 458 591 35

Employee turnover rate by gender, age group and geographical region.

Indicator Unit 2022 2023 Report Pages
Employee turnover rate, Age 30 and below, Hong Kong % 36% 36
Employee turnover rate, Age 30 and below, Paris % 79% 36
Employee turnover rate, Age 30 and below, Total % 77% 113% 36
Employee turnover rate, Age 30 and below, Wuxi % 173% 36
Employee turnover rate, Age 31-40, Hong Kong % 27% 36
Employee turnover rate, Age 31-40, Paris % 36% 36
Employee turnover rate, Age 31-40, Total % 27% 25% 36
Employee turnover rate, Age 31-40, Wuxi % 19% 36
Employee turnover rate, Age 41-50, Hong Kong % 23% 36
Employee turnover rate, Age 41-50, Paris % 33% 36
Employee turnover rate, Age 41-50, Total % 19% 29% 36
Employee turnover rate, Age 41-50, Wuxi % 31% 36
Employee turnover rate, Age Above 50, Hong Kong % 6% 36
Employee turnover rate, Age Above 50, Paris % 21% 36
Employee turnover rate, Age Above 50, Total % 21% 43% 36
Employee turnover rate, Age Above 50, Wuxi % 70% 36
Employee turnover rate, Female, Hong Kong % 23% 36
Employee turnover rate, Female, Paris % 51% 36
Employee turnover rate, Female, Total % 38% 61% 36
Employee turnover rate, Female, Wuxi % 86% 36
Employee turnover rate, Male, Hong Kong % 21% 36
Employee turnover rate, Male, Paris % 56% 36
Employee turnover rate, Male, Total % 41% 50% 36
Employee turnover rate, Male, Wuxi % 64% 36
Employee turnover rate, Total % 39% 55% 36
Employee turnover rate, Total, Hong Kong % 22% 36
Employee turnover rate, Total, Paris % 54% 36
Employee turnover rate, Total, Wuxi % 75% 36

Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.

Indicator Unit 2022 2023 Report Pages
Number of work-related injuries, Hong Kong 1 36
Number of work-related injuries, Paris 11 36
Number of work-related injuries, Total 14 14 36
Number of work-related injuries, Wuxi 2 36

Lost days due to work injury.

Indicator Unit 2022 2023 Report Pages
Lost days due to work-related injuries, Hong Kong 20 36
Lost days due to work-related injuries, Paris 469 36
Lost days due to work-related injuries, Total 530 516 36
Lost days due to work-related injuries, Wuxi 27 36

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Indicator Unit 2022 2023 Report Pages
Number of employees trained, Female, Hong Kong 21 36
Number of employees trained, Female, Hong Kong (percentage) % 34% 36
Number of employees trained, Female, Paris 22 36
Number of employees trained, Female, Paris (percentage) % 59% 36
Number of employees trained, Female, Total 152 135 36
Number of employees trained, Female, Total (percentage) % 74% 67% 36
Number of employees trained, Female, Wuxi 92 36
Number of employees trained, Female, Wuxi (percentage) % 88% 36
Number of employees trained, General employees, Hong Kong 42 36
Number of employees trained, General employees, Hong Kong (percentage) % 53% 36
Number of employees trained, General employees, Paris 22 36
Number of employees trained, General employees, Paris (percentage) % 35% 36
Number of employees trained, General employees, Total 187 608 36
Number of employees trained, General employees, Total (percentage) % 71% 68% 36
Number of employees trained, General employees, Wuxi 144 36
Number of employees trained, General employees, Wuxi (percentage) % 88% 36
Number of employees trained, Male, Hong Kong 47 36
Number of employees trained, Male, Hong Kong (percentage) % 71% 36
Number of employees trained, Male, Paris 29 36
Number of employees trained, Male, Paris (percentage) % 48% 36
Number of employees trained, Male, Total 154 174 36
Number of employees trained, Male, Total (percentage) % 70% 74% 36
Number of employees trained, Male, Wuxi 98 36
Number of employees trained, Male, Wuxi (percentage) % 90% 36
Number of employees trained, Middle management, Hong Kong 14 36
Number of employees trained, Middle management, Hong Kong (percentage) % 48% 36
Number of employees trained, Middle management, Paris 9 36
Number of employees trained, Middle management, Paris (percentage) % 95% 36
Number of employees trained, Middle management, Total 96 78 36
Number of employees trained, Middle management, Total (percentage) % 76% 80% 36
Number of employees trained, Middle management, Wuxi 45 36
Number of employees trained, Middle management, Wuxi (percentage) % 92% 36
Number of employees trained, Senior management, Hong Kong 12 36
Number of employees trained, Senior management, Hong Kong (percentage) % 67% 36
Number of employees trained, Senior management, Paris 10 36
Number of employees trained, Senior management, Paris (percentage) % 67% 36
Number of employees trained, Senior management, Total 23 23 36
Number of employees trained, Senior management, Total (percentage) % 62% 66% 36
Number of employees trained, Senior management, Wuxi 1 36
Number of employees trained, Senior management, Wuxi (percentage) % 50% 36
Number of employees trained, Total 306 309 36
Number of employees trained, Total (percentage) % 72% 70% 36
Number of employees trained, Total, Hong Kong 68 36
Number of employees trained, Total, Hong Kong (percentage) % 54% 36
Number of employees trained, Total, Paris 51 36
Number of employees trained, Total, Paris (percentage) % 52% 36
Number of employees trained, Total, Wuxi 190 36
Number of employees trained, Total, Wuxi (percentage) % 89% 36

The average training hours completed per employee by gender and employee category.

Indicator Unit 2022 2023 Report Pages
Average training hours, Female, Hong Kong hours 3.5 36
Average training hours, Female, Paris hours 7.1 36
Average training hours, Female, Total hours 26.3 24.1 36
Average training hours, Female, Wuxi hours 42.1 36
Average training hours, General employees, Hong Kong hours 4.7 36
Average training hours, General employees, Paris hours 3.5 36
Average training hours, General employees, Total hours 23.1 24.5 36
Average training hours, General employees, Wuxi hours 42.4 36
Average training hours, Male, Hong Kong hours 7.5 36
Average training hours, Male, Paris hours 5.5 36
Average training hours, Male, Total hours 21.2 23.5 36
Average training hours, Male, Wuxi hours 43.2 36
Average training hours, Middle management, Hong Kong hours 5.9 36
Average training hours, Middle management, Paris hours 9.7 36
Average training hours, Middle management, Total hours 29.7 25.8 36
Average training hours, Middle management, Wuxi hours 44.1 36
Average training hours, Senior management, Hong Kong hours 9 36
Average training hours, Senior management, Paris hours 12.3 36
Average training hours, Senior management, Total hours 6.8 11.2 36
Average training hours, Senior management, Wuxi hours 24 36
Average training hours, Total hours 23.7 23.8 36
Average training hours, Total, Hong Kong hours 5.6 36
Average training hours, Total, Paris hours 6.1 36
Average training hours, Total, Wuxi hours 42.6 36

Number of suppliers by geographical region.

Indicator Unit 2022 2023 Report Pages
Number of suppliers in Chinese Mainland 278 278 37
Number of suppliers in Europe and North America 356 395 37
Number of suppliers in Hong Kong 41 50 37
Number of suppliers meeting WEEE and RoHS requirements 1 5 37
Number of suppliers obtaining ECOVADIS certification 3 37
Number of suppliers obtaining ISO 10002 certification 2 37
Number of suppliers obtaining ISO 14000 certification 1 37
Number of suppliers obtaining ISO 14001 certification 1 12 37
Number of suppliers obtaining ISO 14064 certification 1 37
Number of suppliers obtaining ISO 20000 certification 2 2 37
Number of suppliers obtaining ISO 22000 certification 3 37
Number of suppliers obtaining ISO 22716 certification 1 37
Number of suppliers obtaining ISO 26000 certification 4 37
Number of suppliers obtaining ISO 27001 certification 7 9 37
Number of suppliers obtaining ISO 27017/27018 certification 2 1 37
Number of suppliers obtaining ISO 45001 certification 1 37
Number of suppliers obtaining ISO 50001 certification 2 37
Number of suppliers obtaining ISO 9000 certification 3 4 37
Number of suppliers obtaining ISO 9001 certification 7 21 37
Number of suppliers obtaining OHSAS 18001 certification 3 5 37
Number of suppliers obtaining energy label verification 1 2 37
Total number of suppliers 675 723 37
Total number of suppliers obtaining various system certifications 27 79 37

Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.

Indicator Unit 2022 2023 Report Pages
Percentage of select suppliers implementing relevant practices 13.2% 63.1% 37

Description of practices used to identify environmental and social risks along the supply chain, and how they are implemented and monitored.

Indicator Unit 2022 2023 Report Pages
Percentage of suppliers identifying and managing environmental risks of the supply chain 63.0% 57.4% 37
Percentage of suppliers identifying and managing social risks of the supply chain 63.0% 57.4% 37

Number of products and service related complaints received and how they are dealt with.

Indicator Unit 2022 2023 Report Pages
Number of products and service related complaints 126 35 37

The types of emissions and respective emissions data.

Standard Indicator Unit 2022 2023
Airborne Particulate Matter (PM) Emissions kg 18.6 23.9
NOâ‚“ Emissions kg 497.9 662.6
SOâ‚“ Emissions kg 0.8 1.3

Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Direct GHG Emissions (Scope 1) tonnes of CO2e 169 333.3
Indirect Energy Emissions (Scope 2) tonnes of CO2e 6207.5 6028.9
Total GHG Emissions tonnes of CO2e 6392.9 6386
Total GHG Emissions Intensity (By Area) tonnes of CO2e/m2 0.004 0.004
Total GHG Emissions Intensity (By Revenue) tonnes of CO2e/HK$ million 18.7 20.4
Total Other Indirect Energy Emissions (Scope 3) tonnes of CO2e 16.4 23.8

Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2023
Total Hazardous Waste tonnes 0.4
Total Hazardous Waste Intensity (By Area) tonnes/thousand sq.m. 0.0002

Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Non-Hazardous Waste Disposed tonnes 307.3 308.9
Total Non-Hazardous Waste Intensity (By Area) tonnes/thousand sq.m. 0.2 0.2

Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Energy Consumption Intensity (By Area) MWh/m² 0.01 0.01
Total Direct Energy Consumption MWh 748.2 1196.4
Total Energy Consumption MWh 15574.2 15339.1
Total Indirect Energy Consumption MWh 14826 14142.7

Water consumption in total and intensity (e.g. per unit of production volume, per facility).

Standard Indicator Unit 2022 2023
Water Consumption m³ 215999 190021.6

Total packaging material used for finished products (in tonnes) and, if applicable, with reference to per unit produced.

Standard Indicator Unit 2023
Packaging Material Consumption (Paper) tonnes 24.4

Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.

Standard Indicator Unit 2022 2023
Number of Employees Aged 30-50 199 170
Number of Employees Aged Above 50 95 103
Number of Employees Aged Below 30 132 124
Number of Employees in Europe 98
Number of Employees in Hong Kong 127
Number of Female Employees 205 203
Number of Full-time Employees 419 414
Number of General Employees 262 306
Number of Male Employees 221 236
Number of Middle Management Employees 127 98
Number of Part-time Employees 7 25
Number of Senior Management Employees 37 35
Number of Total Employees 426 439
Percentage of Employees Aged 30-50 % 46.71 38.72
Percentage of Employees Aged Above 50 % 22.3 23.46
Percentage of Employees Aged Below 30 % 30.99 28.25
Percentage of Female Employees % 48.12 46.24
Percentage of Full-time Employees % 98.36 94.3
Percentage of Male Employees % 51.88 53.76
Percentage of Part-time Employees % 1.64 5.7

Employee turnover rate by gender, age group and geographical region.

Standard Indicator Unit 2022 2023
Turnover Rate of Employees Aged 30-50 % 27 25
Turnover Rate of Employees Aged Above 50 % 21 43
Turnover Rate of Employees Aged Below 30 % 77 113
Turnover Rate of Employees in Europe % 54
Turnover Rate of Employees in Hong Kong % 22
Turnover Rate of Female Employees % 38 61
Turnover Rate of Male Employees % 41 50
Turnover Rate of Total Employees % 39 55

Lost days due to work injury.

Standard Indicator Unit 2022 2023
Lost Days Due to Work-related Injuries days 530 516
Lost Days Due to Work-related Injuries (Hong Kong) days 20

The percentage of employees trained by gender and employee category (e.g. senior management, middle management).

Standard Indicator Unit 2022 2023
Percentage of Employees Trained % 72 70
Percentage of Trained Female Employees % 74 67
Percentage of Trained General Employees % 71 68
Percentage of Trained Hong Kong Employees % 54
Percentage of Trained Male Employees % 70 74
Percentage of Trained Middle Management % 76 80
Percentage of Trained Senior Management % 62 66

The average training hours completed per employee by gender and employee category.

Standard Indicator Unit 2022 2023
Average Training Hours (Female) hours 26.3 24.1
Average Training Hours (General Employees) hours 23.1 24.5
Average Training Hours (Hong Kong Employees) hours 5.6
Average Training Hours (Male) hours 21.2 23.5
Average Training Hours (Middle Management) hours 29.7 25.8
Average Training Hours (Senior Management) hours 6.8 11.2
Average Training Hours per Employee hours 23.7 23.8

Number of suppliers by geographical region.

Standard Indicator Unit 2022 2023
Number of Suppliers in Hong Kong 41 50
Number of Suppliers in Mainland China 278 278
Number of Suppliers in Overseas 356 395
Number of Total Suppliers 675 723

Number of products and service related complaints received and how they are dealt with.

Standard Indicator Unit 2022 2023
Number of Products and Service Related Complaints 126 35