SUSTAINABILITY REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | 2022 | 2023 | 2030 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Reduction in Scope 1 and 2 carbon emissions intensity (using 2019 as base year) | % | 62.4 | 60 | |||||
| Reduction in Scope 1 and 2 carbon emissions intensity by 2030 (based on 2019 baseline) | % | 62.4 | 31 | |||||
| Refrigerant | kgCO2e | 29848 | 4178 | 4410 | 63 | |||
| Scope 1 & 2 Emission Intensity of SXTD Assets | kgCO2 equivalent/m² | 62.6 | 52.91 | 42.31 | 30.69 | 33.88 | 32 | |
| Scope 1 & Scope 2 combined | kgCO2e | 106311948 | 83043200 | 81496441 | 91114162 | 63 | ||
| Scope 1 & Scope 2 per square meter of floor area | kgCO2e/m2 | 5.291 | 4.231 | 3.069 | 3.388 | 63 | ||
| Scope 1 (Direct emissions) | kgCO2e | 16029391 | 6665586 | 8375910 | 9932098 | 63 | ||
| Scope 2 (location-based energy indirect emissions from purchased electricity) | kgCO2e | 90328178 | 76385050 | 73120531 | 81182063 | 63 | ||
| Scope 3 (Tenant emissions) | kgCO2e | 99538919 | 119749924 | 63 | ||||
| Scope 3 (Tenant emissions) per square meter of floor area | kgCO2e/m2 | 52.74 | 62.27 | 63 | ||||
| Scope 3 carbon emissions intensity reduction from downstream leased assets from 2019 base year | % | 100 | 12 | |||||
| Scope 3 carbon emissions intensity reduction target from downstream leased assets (from a 2019 base year) | % | 22 | 10 | |||||
| Scope 3 carbon emissions intensity reduction target from purchased goods and services (from a 2019 base year) | % | 22 | 10 | |||||
| Stationary and mobile combustion sources | kgCO2e | 15983770 | 6658150 | 8371501 | 9932098 | 63 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Discharge density of hazardous waste | kg/10000m2 | 2.04 | 1.3 | 0.5 | 63 | |
| Hazardous waste produced | kg | 3699 | 3464 | 1350 | 63 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Discharge density of non-hazardous waste | tonne/10000m2 | 13.42 | 40.91 | 24.95 | 20.04 | 63 |
| Dry garbage | 41764 | 22272 | 22473 | 21513 | 63 | |
| Food waste | 21933 | 19934 | 14524 | 14635 | 63 | |
| Operational waste diverted from landfill | % | 72.2 | 12 | |||
| Recycled materials | 3764 | 1239 | 2116 | 2871 | 63 | |
| Sewage discharge | m3 | 1040512 | 1054102 | 1045702 | 1182153 | 63 |
| Total discharge of construction waste | 29711 | 30391 | 27136 | 14882 | 63 | |
| Total discharge of household garbage | tonnes | 63697 | 43449 | 39116 | 39039 | 63 |
| Total discharge of non-hazardous waste | 93407 | 74736 | 66249 | 53901 | 63 |
Description of emissions target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2030 | Report Pages |
|---|---|---|---|---|
| Scope 1 and 2 carbon emissions intensity reduction from 2019 base year | % | 73.5 | 12 | |
| Scope 1 and Scope 2 carbon emissions intensity reduction target (from a 2019 base year) | % | 62.4 | 10 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | Report Pages |
|---|---|---|---|---|---|---|---|---|
| Diesel consumption | Litre, MWh | 12442 | 9118 | 11576 | 11340 | 63 | ||
| Electricity purchased from renewable source | MWh | 5946 | 15921 | 27131 | 63 | |||
| Electricity purchased from the grid (non-renewable) | MWh | 106156 | 109282 | 104707 | 108586 | 63 | ||
| Energy Consumption Intensity of SXTD Assets | MWh/1000m² | 75.65 | 62.16 | 65.47 | 57.48 | 63.45 | 31 | |
| Gasoline consumption | Litre, MWh | 1849 | 1803 | 1817 | 53617 | 63 | ||
| Intensity of energy consumption | MWh/10000m2 | 62.16 | 65.47 | 57.48 | 63.45 | 63 | ||
| Natural gas consumption | MWh, m3 | 16349 | 18585 | 2811754 | 32459 | 63 | ||
| Share of total electricity consumption from renewable sources in commercial properties (target for 2024) | percent | 20 | 11 | |||||
| Total energy consumption | MWh | 124889 | 136609 | 152622 | 170653 | 63 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2019 | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|---|
| Total water consumption | m3 | 1156125 | 1171225 | 1166466 | 1313503 | 63 | |
| Water Consumption Intensity of SXTD Assets | m³/1000m² | 816.64 | 679.52 | 585.79 | 439.32 | 488.39 | 37 |
| Water consumption intensity | m3/10000m2 | 679.52 | 585.79 | 439.32 | 488.39 | 63 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | 2030 | Report Pages |
|---|---|---|---|---|
| 2030 goal of reducing energy intensity | % | 20 | 31 | |
| Operational energy intensity reduction from 2019 base year | % | 80.6 | 12 |
Description of whether there is any issue in sourcing water that is fit for purpose, water efficiency target(s) set and steps taken to achieve them.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Operational water intensity reduction from 2019 base year | % | 100 | 12 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Diversity of employee - 30-50 years old | % | 70.23 | 72.22 | 73.79 | 76.29 | 66 |
| Diversity of employee - Above 50 years old | % | 11.62 | 11.42 | 11.68 | 10.81 | 66 |
| Diversity of employee - Female | % | 47.09 | 47.18 | 47.35 | 47.87 | 66 |
| Diversity of employee - Male | % | 52.91 | 52.82 | 52.65 | 52.13 | 66 |
| Diversity of employee - Under 30 years old | % | 18.15 | 16.35 | 14.53 | 12.9 | 66 |
| Diversity of governance body - 30-50 years old | % | 12.5 | 22.22 | 27.27 | 25 | 66 |
| Diversity of governance body - Above 50 years old | % | 87.5 | 77.78 | 72.73 | 75 | 66 |
| Diversity of governance body - Female | % | 12.5 | 22.22 | 27.27 | 33.33 | 66 |
| Diversity of governance body - Male | % | 87.5 | 77.78 | 72.73 | 66.67 | 66 |
| Employees that returned to work after parental leave ended that were still employed 12 months after their return to work - Female | # employees | 75 | 46 | 54 | 45 | 66 |
| Employees that returned to work after parental leave ended that were still employed 12 months after their return to work - Male | # employees | 26 | 25 | 21 | 14 | 66 |
| Employees that returned to work after parental leave ended that were still employed 12 months after their return to work - Total | # employees | 101 | 71 | 75 | 59 | 66 |
| Maternity leave days available for female colleagues | weeks | 22.6 | 46 | |||
| New employee hires rate by age group - 30-50 years | % | 68 | 65 | |||
| New employee hires rate by age group - Above 50 years | % | 2 | 65 | |||
| New employee hires rate by age group - Under 30 years | % | 31 | 65 | |||
| New employee hires rate by gender - Female | % | 43 | 65 | |||
| New employee hires rate by gender - Male | % | 57 | 65 | |||
| New employee hires rate by geographical region - Hong Kong | % | 0.2 | 65 | |||
| New employee hires rate by geographical region - Mainland China | % | 99.8 | 65 | |||
| Parental Leave - employees that took parental leave - Female | # employees | 75 | 65 | 67 | 62 | 66 |
| Parental Leave - employees that took parental leave - Male | # employees | 26 | 34 | 22 | 22 | 66 |
| Parental Leave - employees that took parental leave - Total | # employees | 101 | 99 | 89 | 84 | 66 |
| Paternity leave days provided to male colleagues | days | 10 | 46 | |||
| Proportion of female in the Board composition | % | 22 | 27 | 33 | 46 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Departure ratio of female to male employees | 1:1.14 | 46 | ||||
| Employee turnover rate | % | 19 | 46 | |||
| Employee turnover rate by age group - 30-50 years | % | 17 | 17 | 15 | 16 | 65 |
| Employee turnover rate by age group - Above 50 years | % | 26 | 15 | 17 | 25 | 65 |
| Employee turnover rate by age group - Under 30 years | % | 24 | 44 | 31 | 29 | 65 |
| Employee turnover rate by gender - Female | % | 17 | 20 | 16 | 16 | 65 |
| Employee turnover rate by gender - Male | % | 21 | 23 | 19 | 21 | 65 |
| Employee turnover rate by geographical region - Hong Kong | % | 13 | 22 | 13 | 65 | |
| Employee turnover rate by geographical region - Mainland China | % | 19 | 21 | 18 | 19 | 65 |
| Retention rate of employees that took parental leave - Female | % | 100 | 61 | 93 | 85 | 66 |
| Retention rate of employees that took parental leave - Male | % | 100 | 96 | 105 | 67 | 66 |
| Retention rate of employees that took parental leave - Total | % | 100 | 79 | 84 | 80 | 66 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Recordable work-related injury | Cases | 13 | 27 | 13 | 18 | 65 |
| Recordable work-related injury per 100 employees | 0.85 | 0.42 | 0.43 | 65 | ||
| Work related injuries - Fatality as a result of work-related injury | Cases | 1 | 1 | 65 | ||
| Work related injuries - Fatality as a result of work-related injury per 100 employees | 0.03 | 65 | ||||
| Workplace fatalities - Number | # employees | 1 | 1 | 65 | ||
| Workplace fatalities - Rate | % | 0.03 | 0.03 | 65 |
Lost days due to work injury.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Lost days due to work injury | Days | 289 | 533 | 159 | 508 | 65 |
Description of occupational health and safety measures adopted, and how they are implemented and monitored.
| Indicator | Unit | 2020 | 2021 | Report Pages |
|---|---|---|---|---|
| Fire extinguishers | kgCO2e | 15773 | 3258 | 63 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Employees trained by employee category - Employees | % | 90.5 | 100 | 99.9 | 99.1 | 65 |
| Employees trained by employee category - Middle Management | % | 96.9 | 96.9 | 100 | 99.0 | 65 |
| Employees trained by employee category - Senior Management | % | 95.9 | 73.5 | 100 | 100 | 65 |
| Employees trained by gender - Female | % | 88.8 | 99.8 | 99.8 | 98.7 | 65 |
| Employees trained by gender - Male | % | 94.5 | 99.7 | 99.8 | 99.4 | 65 |
| Number of innovators/start-ups supported through incubation or entrepreneurship program | 100 | 12 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Average hours of training per employee per year | average hours | 32 | 12 | |||
| Average training hours completed by employee category - Employees | Hours | 21.8 | 19.6 | 23.3 | 28.7 | 65 |
| Average training hours completed by employee category - Middle Management | Hours | 23.9 | 16.3 | 15.7 | 21.6 | 65 |
| Average training hours completed by employee category - Senior Management | Hours | 16.9 | 7.5 | 15.5 | 19.7 | 65 |
| Average training hours completed by gender - Female | Hours | 16.4 | 18.3 | 19.8 | 26.9 | 65 |
| Average training hours completed by gender - Male | Hours | 26.7 | 20.3 | 24 | 29.6 | 65 |
Number of suppliers by geographical region.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Proportion of spending on local suppliers - Products and services purchased locally | % | 100 | 100 | 100 | 100 | 66 |
| Suppliers by geographical region - From China | # | 4627 | 5172 | 4943 | 5464 | 66 |
| Suppliers by geographical region - From Hong Kong | # | 52 | 52 | 52 | 52 | 66 |
| Suppliers by geographical region - From elsewhere | # | 67 | 67 | 67 | 67 | 66 |
| Suppliers by geographical region - Total | # | 4746 | 5291 | 5062 | 5583 | 66 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Construction contractors and retail operation suppliers acknowledging Supplier Code of Conduct | % | 100 | 12 |
| Green Pledge signing rate by F&B tenants | percent | 97 | 26 |
| Green Pledge signing rate by office tenants (by leasing area) | percent | 83 | 26 |
| Green Pledge signing rate by retail tenants | percent | 89 | 26 |
Description of practices used to promote environmentally preferable products and services when selecting suppliers, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Increase in tenants signing Green Pledge compared to 2022 | percent | 16 | 26 |
| Number of F&B tenants participating in Green Menu initiative during Xintiandi Restaurant Week | 800 | 26 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | Report Pages |
|---|---|---|---|---|---|---|
| Office building customer satisfaction | # out of 100 | 93.8 | 94.6 | 92.6 | 95 | 66 |
| Overall customer and occupant satisfaction in properties | % | 95 | 12 | |||
| Overall customer satisfaction of the properties | # out of 100 | 94.7 | 94.7 | 93.8* | 94.9 | 66 |
| Residential customer satisfaction | # out of 100 | 95.1 | 95.3 | 95.2 | 95.8 | 66 |
| Service-related complaints received - Complaint handling rate | % | 100 | 100 | 100 | 100 | 66 |
| Service-related complaints received - Total complaints received | # | 285 | 2112 | 2777 | 2960 | 66 |
| Shopping mall customer satisfaction | # out of 100 | 95.2 | 94.2 | 93.7 | 94 | 66 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Implementation of Code of Conduct and Business Ethics for all employees | % | 100 | 12 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of programs curated per year across portfolios | events | 63 | 12 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2030 | Report Pages |
|---|---|---|---|---|---|---|---|
| Cumulative volunteer hours from 2019 | hours | 197475 | 12 | ||||
| Employee volunteer hours contributed | hours | 11900 | 46 | ||||
| Target for accumulated volunteer hours by 2030 | hours | 150000 | 46 | ||||
| Total Charitable Donations (in cash) | RMB | 13418999 | 13310000 | 5038566 | 2073304 | 66 | |
| Total hours of employee volunteering contributed | Hours | 2192 | 3099 | 179924 | 11900* | 66 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Direct GHG Emissions (Scope 1) | kgCO2e | 16029391 | 6665586 | 8375910 | 9932098 |
| HFC Emissions | kgCO2e | 29848 | 4178 | 4410 | |
| Indirect Energy Emissions (Scope 2) | kgCO2e | 90328178 | 76385050 | 73120531 | 81182063 |
| Scope 3 GHG Emissions (Downstream Leased Assets) | kgCO2e | 99538919 | 119749924 | ||
| Scope 3 GHG Emissions Intensity (By Area) | kgCO2e/m2 | 52.74 | 62.27 | ||
| Stationary Combustion Emissions | kgCO2e | 15983770 | 6658150 | 8371501 | 9932098 |
| Total GHG Emissions | kgCO2e | 106311948 | 83043200 | 81496441 | 91114162 |
| Total GHG Emissions Intensity (By Area) | kgCO2e/m2 | 5.291 | 4.231 | 3.069 | 3.388 |
Total hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 |
|---|---|---|---|
| Total Hazardous Waste | kg | 3699 | 3464 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Diversion Rate of Non-Hazardous Waste | % | 72.2 | |||
| Non-Hazardous Waste (Construction Waste) | 29711 | 30391 | 27136 | 14882 | |
| Non-Hazardous Waste (Domestic Waste) | tonnes | 63697 | 43449 | 39116 | 39039 |
| Non-Hazardous Waste (Kitchen Waste) | 21933 | 19934 | 14524 | 14635 | |
| Non-Hazardous Waste Recycled | 3764 | 1239 | 2116 | 2871 | |
| Total Non-Hazardous Waste Intensity (By Area) | tonne/10000m2 | 13.42 | 40.91 | 24.95 | 20.04 |
Description of emissions target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2030 |
|---|---|---|---|
| Scope 1 and 2 Emissions Reduction Percentage Compared to Last Year | % | 73.5 | |
| Target Scope 1 and 2 Emissions Reduction Percentage by 2030 Compared to 2019 | % | 62.4 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|
| Diesel Fuel Consumption | MWh | 536 | 393 | 499 | 489 | |
| Energy Consumption Intensity (By Area) | MWh/1000m² | 75.65 | 65.47 | 57.48 | 63.45 | |
| Gasoline Consumption | MWh | 1849 | 1803 | 1817 | 1988 | |
| Grid Electricity Consumption | MWh | 106156 | 109282 | 104707 | 108586 | |
| Natural Gas Consumption | MWh | 16349 | 18585 | 29678 | 32459 | |
| Percentage of Renewable Energy Consumption | % | 4.35 | 10.44 | 15.9 | 20 | |
| Purchased Electricity | MWh | 106156 | 115228 | 120628 | 135717 | |
| Renewable Energy Consumption | MWh | 5946 | 15921 | 27131 | ||
| Total Energy Consumption | MWh | 124889 | 136609 | 152622 | 170653 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Water Consumption | m3 | 1156125 | 1171225 | 1166466 | 1313503 |
Description of energy use efficiency target(s) set and steps taken to achieve them.
| Standard Indicator | Unit | 2023 | 2030 |
|---|---|---|---|
| Energy Consumption Reduction Percentage Compared to Last Year | % | 80.6 | |
| Target Energy Consumption Reduction Percentage Compared to Last Year | % | 20 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Percentage of Employees Aged 30-50 | % | 70.23 | 72.22 | 73.79 | 76.29 |
| Percentage of Employees Aged Above 50 | % | 11.62 | 11.42 | 11.68 | 10.81 |
| Percentage of Employees Aged Below 30 | % | 18.15 | 16.35 | 14.53 | 12.9 |
| Percentage of Employees in Hong Kong | % | 0.2 | |||
| Percentage of Employees in Mainland China | % | 99.8 | |||
| Percentage of Female Employees | % | 47.09 | 47.18 | 47.35 | 47.87 |
| Percentage of Male Employees | % | 52.91 | 52.82 | 52.65 | 52.13 |
| Percentage of New Employees (Above 50) | % | 2 | |||
| Percentage of New Employees (Aged 30-50) | % | 68 | |||
| Percentage of New Employees (Aged Below 30) | % | 31 | |||
| Percentage of New Employees (Female) | % | 43 | |||
| Percentage of New Employees (Male) | % | 57 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Percentage of Employees still Employed 12 Months after Return to Work | % | 100 | 79 | 84 | 80 |
| Percentage of Employees still Employed 12 Months after Return to Work (Female) | % | 100 | 61 | 93 | 85 |
| Percentage of Employees still Employed 12 Months after Return to Work (Male) | % | 100 | 96 | 105 | 67 |
| Turnover Rate of Employees Aged 30-50 | % | 17 | 17 | 15 | 16 |
| Turnover Rate of Employees Aged Above 50 | % | 26 | 15 | 17 | 25 |
| Turnover Rate of Employees Aged Below 30 | % | 24 | 44 | 31 | 29 |
| Turnover Rate of Employees in Hong Kong | % | 13 | 22 | 13 | |
| Turnover Rate of Employees in Mainland China | % | 19 | 21 | 18 | 19 |
| Turnover Rate of Female Employees | % | 17 | 20 | 16 | 16 |
| Turnover Rate of Male Employees | % | 21 | 23 | 19 | 21 |
| Turnover Rate of Total Employees | % | 19 |
Number and rate of work-related fatalities occurred in each of the past three years including the reporting year.
| Standard Indicator | Unit | 2020 | 2023 |
|---|---|---|---|
| Number of Fatalities as a Result of Work-related Injuries | persons | 1 | 1 |
| Number of Work-related Fatalities | persons | 1 | 1 |
| Work-related Fatalities Rate | % | 0.03 | 0.03 |
Lost days due to work injury.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Lost Days Due to Work-related Injuries | Days | 289 | 533 | 159 | 508 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Percentage of Employees Trained | % | 90.5 | 100 | 99.9 | 99.1 |
| Percentage of Trained Female Employees | % | 88.8 | 99.8 | 99.8 | 98.7 |
| Percentage of Trained Male Employees | % | 94.5 | 99.7 | 99.8 | 99.4 |
| Percentage of Trained Middle Management | % | 96.9 | 96.9 | 100 | 99 |
| Percentage of Trained Senior Management | % | 95.9 | 73.5 | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Average Training Hours (Female) | hours | 16.4 | 18.3 | 19.8 | 26.9 |
| Average Training Hours (General Employees) | hours | 21.8 | 19.6 | 23.3 | 28.7 |
| Average Training Hours (Male) | hours | 26.7 | 20.3 | 24 | 29.6 |
| Average Training Hours (Middle Management) | hours | 23.9 | 16.3 | 15.7 | 21.6 |
| Average Training Hours (Senior Management) | hours | 16.9 | 7.5 | 15.5 | 19.7 |
| Average Training Hours per Employee | hours | 21.8 | 19.6 | 23.3 | 32 |
Number of suppliers by geographical region.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Number of Suppliers in Hong Kong | # | 52 | 52 | 52 | 52 |
| Number of Suppliers in Mainland China | # | 4627 | 5172 | 4943 | 5464 |
| Number of Suppliers in Overseas | # | 67 | 67 | 67 | 67 |
| Number of Total Suppliers | # | 4746 | 5291 | 5062 | 5583 |
| Proportion of Spending on Local Suppliers | % | 100 | 100 | 100 | 100 |
Description of practices relating to engaging suppliers, number of suppliers where the practices are being implemented, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Number of Suppliers Signing Social Responsibility Code | percent | 100 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Complaints Handling Rate | % | 100 | 100 | 100 | 100 |
| Total Number of Customer Complaints | # | 285 | 2112 | 2777 | 2960 |
Description of preventive measures and whistle-blowing procedures, and how they are implemented and monitored.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Percentage of Employees Anti-corruption Policies have been Communicated to | % | 100 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2020 | 2021 | 2022 | 2023 |
|---|---|---|---|---|---|
| Total Cash Donations | RMB | 13418999 | 13310000 | 5038566 | 2073304 |
| Total Volunteer Service Hours | hours | 2192 | 3099 | 179924 | 11900 |