ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2023
Extracted ESG KPIs
KPIs are organized by ESG aspects.
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Scope 1 Direct Emission | kgCO2e | 16204 | 11 | |
| Scope 1 Direct Emission (Petrol consumption by company cars) | kgCO2e | 8233 | 16204 | 18 |
| Scope 2 Indirect Emission (Purchased electricity) | kgCO2e | 51349 | 53293 | 18 |
| Scope 3 Other Indirect Emission | kgCO2e | 11947 | 11 | |
| Scope 3 Other Indirect Emission (Business travel by employees) | kgCO2e | 767 | 11947 | 18 |
| Total Greenhouse Gas Emission Intensity (per square metre of office area) | kgCO2e | 36.11 | 48.31 | 18 |
| Total Greenhouse Gas Emissions | kgCO2e | 60349 | 81444 | 18 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| General Wastes | KG | 1842 | 11 | |
| Plastic bottles recycled in Hong Kong and Macau office | kg | 6.6 | 21 | |
| Toners and ink cartridges recycled in Hong Kong and Macau office | pieces | 31 | 44 | 21 |
| Waste paper generated in office | kg | 1717 | 1842 | 19 |
| Waste paper generation intensity per employee | kg per employee | 23.85 | 26.7 | 19 |
| Waste paper recycled in office | kg | 350 | 1058 | 19 |
Description of how hazardous and non-hazardous wastes are handled, and a description of reduction target(s) set and steps taken to achieve them.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electrical appliances recycled in Hong Kong and Macau office | pieces | 9 | 21 | |
| Light tubes recycled in Hong Kong and Macau office | kg | 3.7 | 21 | |
| Old newspapers and magazines recycled through GREEN@COMMUNITY network | kg | 123.8 | 152.1 | 19 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Electricity consumption | kWh | 80817 | 83271 | 23 |
| Energy Consumption | kWh | 83271 | 11 | |
| Energy intensity (by office floor area) | GJ/m² | 0.24 | 0.3 | 23 |
| Petroleum consumption | litre | 3095 | 6092 | 23 |
| Total energy consumption | GJ | 398.9 | 512.3 | 23 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Controllable water consumption in Mainland China office premises | cubic metres | 37 | 6 | 24 |
| Office premises water consumption in Mainland China | cubic metres | 753 | 505 | 24 |
| Water consumption intensity in Mainland China office premises | cubic metre per square metre of office area | 0.88 | 0.58 | 24 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Number of employees above 50 years old | 24 | 24 | 28 | |
| Number of employees aged 30 years old or below | 13 | 9 | 28 | |
| Number of employees aged 31-50 years old | 35 | 36 | 28 | |
| Number of employees eligible for retirement in the next 5 years | 15 | 15 | 29 | |
| Number of employees in Hong Kong | 47 | 46 | 28 | |
| Number of employees in Macau | 8 | 8 | 28 | |
| Number of employees in Mainland China | 17 | 15 | 28 | |
| Number of female employees | 39 | 38 | 28 | |
| Number of full-time employees | 72 | 69 | 28 | |
| Number of general staff employees | 46 | 44 | 28 | |
| Number of male employees | 33 | 31 | 28 | |
| Number of middle management employees | 19 | 17 | 28 | |
| Number of senior management employees | 7 | 8 | 28 | |
| Total number of employees | 72 | 69 | 28 |
Employee turnover rate by gender, age group and geographical region.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Total turnover rate | % | 17% | 19% | 29 |
| Turnover rate by age group: 30 years old and below | % | 8% | 9% | 29 |
| Turnover rate by age group: 31-50 years old | % | 24% | 25% | 29 |
| Turnover rate by age group: Above 50 years old | % | 10% | 13% | 29 |
| Turnover rate by gender: Female | % | 21% | 13% | 29 |
| Turnover rate by gender: Male | % | 13% | 25% | 29 |
| Turnover rate by region: Hong Kong | % | 24% | 26% | 29 |
| Turnover rate by region: Macau | % | 13% | 13% | 29 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Overall percentage of employee trained | % | 94 | 79 | 36 |
| Percentage of employee trained by employee category: General staff | % | 91 | 73 | 36 |
| Percentage of employee trained by employee category: Middle management | % | 100 | 86 | 36 |
| Percentage of employee trained by employee category: Senior management | % | 100 | 100 | 36 |
| Percentage of employee trained by gender: Female | % | 100 | 86 | 36 |
| Percentage of employee trained by gender: Male | % | 87 | 70 | 36 |
The average training hours completed per employee by gender and employee category.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Average training hours by employee category - General staff | hours | 12 | 9 | 35 |
| Average training hours by employee category - Middle management | hours | 31 | 19 | 35 |
| Average training hours by employee category - Senior management | hours | 34 | 16 | 35 |
| Average training hours by gender - Female | hours | 21 | 13 | 35 |
| Average training hours by gender - Male | hours | 17 | 11 | 35 |
| Average training hours per employee | hours | 19 | 12 | 35 |
| Total number of training hours completed by employees | hours | 1315 | 974 | 35 |
Number of products and service related complaints received and how they are dealt with.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Number of formal customer complaints properly handled | complaint | 1 | 39 |
| Number of formal customer complaints received | complaint | 1 | 39 |
Description of anti-corruption training provided to directors and staff.
| Indicator | Unit | 2022 | 2023 | Report Pages |
|---|---|---|---|---|
| Anti-corruption training hours completed by Directors | hours | 3.5 | 8 | 37 |
| Anti-corruption training hours completed by employees | hours | 86 | 98 | 37 |
| Number of Directors receiving anti-corruption training | 7 | 8 | 37 | |
| Number of employees receiving anti-corruption training | 51 | 52 | 37 |
Focus areas of contribution (e.g. education, environmental concerns, labour needs, health, culture, sport).
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Computers donated to Caritas Hong Kong | pieces | 5 | 21 |
Resources contributed (e.g. money or time) to the focus area.
| Indicator | Unit | 2023 | Report Pages |
|---|---|---|---|
| Monitors donated to Caritas Hong Kong | pieces | 3 | 21 |
Direct (Scope 1) and energy indirect (Scope 2) greenhouse gas emissions (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Direct GHG Emissions (Scope 1) | kgCO2e | 8233 | 16204 |
| Indirect Energy Emissions (Scope 2) | kgCO2e | 51349 | 53293 |
| Scope 3 GHG Emissions (Business Travel) | kgCO2e | 767 | 11947 |
| Total GHG Emissions | kgCO2e | 60349 | 81444 |
| Total GHG Emissions Intensity (By Area) | kgCO2e | 36.11 | 48.31 |
| Total Other Indirect Energy Emissions (Scope 3) | kgCO2e | 767 | 11947 |
Total non-hazardous waste produced (in tonnes) and, where appropriate, intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Non-Hazardous Waste Recycled | kg | 350 | 1058 |
| Paper Waste | kg | 1717 | 1842 |
| Total Non-Hazardous Waste Intensity (By Employee) | kg per employee | 23.85 | 26.7 |
Direct and/or indirect energy consumption by type (e.g. electricity, gas or oil) in total (kWh in '000s) and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Energy Consumption Intensity (By Area) | GJ/m² | 0.24 | 0.3 |
| Purchased Electricity | kWh | 80817 | 83271 |
| Total Energy Consumption | GJ | 398.9 | 512.3 |
Water consumption in total and intensity (e.g. per unit of production volume, per facility).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Water Consumption in Office | cubic metres | 753 | 505 |
Total workforce by gender, employment type (for example, full- or part-time), age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Number of Employees Aged 30-50 | 35 | 36 | |
| Number of Employees Aged Above 50 | 24 | 24 | |
| Number of Employees Aged Below 30 | 13 | 9 | |
| Number of Employees in Hong Kong | 47 | 46 | |
| Number of Employees in Hong Kong and Mainland China | 64 | 61 | |
| Number of Employees in Macau | 8 | 8 | |
| Number of Employees in Mainland China | 17 | 15 | |
| Number of Female Employees | 39 | 38 | |
| Number of Full-time Employees | 72 | 69 | |
| Number of General Employees | 46 | 44 | |
| Number of Male Employees | 33 | 31 | |
| Number of Middle Management Employees | 19 | 17 | |
| Number of Senior Management Employees | 7 | 8 | |
| Number of Total Employees | 72 | 69 | |
| Percentage of Employees Aged 30-50 | % | 48.61 | 52.17 |
| Percentage of Employees Aged Above 50 | % | 33.33 | 34.78 |
| Percentage of Employees Aged Below 30 | % | 18.06 | 13.04 |
| Percentage of Employees in Hong Kong | % | 65.28 | 66.67 |
| Percentage of Employees in Hong Kong and Mainland China | % | 88.89 | 88.41 |
| Percentage of Employees in Macau | % | 11.11 | 11.59 |
| Percentage of Employees in Mainland China | % | 23.61 | 21.74 |
| Percentage of Female Employees | % | 54.17 | 55.07 |
| Percentage of Full-time Employees | % | 100 | 100 |
| Percentage of General Employees | % | 63.89 | 63.77 |
| Percentage of Male Employees | % | 45.83 | 44.93 |
| Percentage of Middle Management Employees | % | 26.39 | 24.64 |
| Percentage of Senior Management Employees | % | 9.72 | 11.59 |
Employee turnover rate by gender, age group and geographical region.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Turnover Rate of Employees Aged 30-50 | % | 24 | 25 |
| Turnover Rate of Employees Aged Above 50 | % | 10 | 13 |
| Turnover Rate of Employees Aged Below 30 | % | 8 | 9 |
| Turnover Rate of Employees in Hong Kong | % | 24 | 26 |
| Turnover Rate of Employees in Macau | % | 13 | 13 |
| Turnover Rate of Female Employees | % | 21 | 13 |
| Turnover Rate of Male Employees | % | 13 | 25 |
| Turnover Rate of Total Employees | % | 17 | 19 |
The percentage of employees trained by gender and employee category (e.g. senior management, middle management).
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Percentage of Employees Trained | % | 94 | 79 |
| Percentage of Trained Female Employees | % | 100 | 86 |
| Percentage of Trained General Employees | % | 91 | 73 |
| Percentage of Trained Male Employees | % | 87 | 70 |
| Percentage of Trained Middle Management | % | 100 | 86 |
| Percentage of Trained Senior Management | % | 100 | 100 |
The average training hours completed per employee by gender and employee category.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Training Hours (Female) | hours | 21 | 13 |
| Average Training Hours (General Staff) | hours | 12 | 9 |
| Average Training Hours (Male) | hours | 17 | 11 |
| Average Training Hours (Middle Management) | hours | 31 | 19 |
| Average Training Hours (Senior Management) | hours | 34 | 16 |
| Average Training Hours per Employee | hours | 19 | 12 |
| Total Training Hours | hours | 1315 | 974 |
Number of products and service related complaints received and how they are dealt with.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Complaints Handling Rate | percent | 100 |
| Number of Complaints Dealt with | complaint | 1 |
| Total Number of Customer Complaints | complaint | 1 |
Description of anti-corruption training provided to directors and staff.
| Standard Indicator | Unit | 2022 | 2023 |
|---|---|---|---|
| Average Anti-corruption Training Hours for Directors and Management | hours/person | 0.5 | 1 |
| Average Anti-corruption Training Hours for General Employees | hours/person | 1.686 | 1.885 |
| Average Hours of Anti-corruption Training | hours/person | 1.543 | 1.767 |
| Number of Directors and Management Attendance for Anti-corruption Training | persons | 7 | 8 |
| Number of General Employees Attendance for Anti-corruption Training | persons | 51 | 52 |
| Number of People Participated in Ethical Standards and Anti-corruption Training | persons | 58 | 60 |
| Total Anti-corruption Training Hours for Directors and Management | hours | 3.5 | 8 |
| Total Hours of Anti-corruption Training | hours | 89.5 | 106 |
| Total Hours of Anti-corruption Training for Employees | hours | 86 | 98 |
Resources contributed (e.g. money or time) to the focus area.
| Standard Indicator | Unit | 2023 |
|---|---|---|
| Total In-kind Donations | pieces | 3 |